Random Airplane mode? - T-Mobile Samsung Galaxy Note II

Hey every one. My wife has a totally stock Note 2. Its fully up to date from the last OTA. Its actually a warranty exchange since her first hand sets microphone stopped working..
So since yesterday her device has been randomly gong into airplane mode.. You can turn it off but it will switch back again in just a few minutes. She has had it just over a week and this just started yesterday.
She barley has any apps installed. And hasn't downloaded aided anything has permissions for changing that state..
I factory reset it. But that doesn't seem to have helped.
Any ideas? Should we just exchange it again?
Sent from my Nexus 4.

OK.. I see you guys are real helpful over here..
I just exchanged it.
Sent from my Nexus 4.

PJcastaldo said:
OK.. I see you guys are real helpful over here..
I just exchanged it.
Sent from my Nexus 4.
Click to expand...
Click to collapse
50 minutes might be a bit small for a time window to judge helpfulness... that being said I would say you made the right call. It definitely should not be doing that, and it seemed you already ruled out any sort of app or custom tinkering that may have driven such odd behavior. Hope the "third time's the charm" idiom holds for you on this one!

dwitherell said:
50 minutes might be a bit small for a time window to judge helpfulness... that being said I would say you made the right call. It definitely should not be doing that, and it seemed you already ruled out any sort of app or custom tinkering that may have driven such odd behavior. Hope the "third time's the charm" idiom holds for you on this one!
Click to expand...
Click to collapse
Haha yeah.. I'm impatient..
And I hope so. I consider this phone to be a top dog device.. Of it goes wrong again I might just have T-Mobile switch her to something different.
Sent from my Nexus 4 using xda app-developers app

Related

Sleep of death?

Anyone having issues with the phone going to sleep and not waking up? Happened last night and I had to remove the battery
Sent from my Galaxy Nexus using Tapatalk
I've had this twice now. Both times after using Spotify, probably purely coincidence though. Battery pull and everything is OK.
Evostance said:
Anyone having issues with the phone going to sleep and not waking up? Happened last night and I had to remove the battery
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
Most likely something that you have installed on your phone isnt liking ICS. Hard to narrow down if you have alot of apps installed.
I have had mine for 6 days now and not had a single Sleep of Death and I havent seen too many comments about it so I dont think its a problem with ICS directly.
Mark.
mskip said:
Most likely something that you have installed on your phone isnt liking ICS. Hard to narrow down if you have alot of apps installed.
I have had mine for 6 days now and not had a single Sleep of Death and I havent seen too many comments about it so I dont think its a problem with ICS directly.
Mark.
Click to expand...
Click to collapse
Good point.
Wonder what app it is
Happened to me too! My phone was ultra hot too! I had charged it over night with my computer. can anyone who had this issue confirm it was through computer charging?
Sent from my Galaxy Nexus using xda premium
SweetPAIN225 said:
Happened to me too! My phone was ultra hot too! I had charged it over night with my computer. can anyone who had this issue confirm it was through computer charging?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Nah was via wall power.
Wonder if its SetCPU stalling my phone as ive got it to drop the CPU speed right down when screen is off
Thanks! I made a wrong assumption!
Sent from my Galaxy Nexus using xda premium
Evostance said:
Nah was via wall power.
Wonder if its SetCPU stalling my phone as ive got it to drop the CPU speed right down when screen is off
Click to expand...
Click to collapse
Jeez man you think you might wanna test that out before you post that there's an issue with your phone?
Sent from my Nexus S using XDA App
matt2053 said:
Jeez man you think you might wanna test that out before you post that there's an issue with your phone?
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
Exactly, it is way way too likely that turning your CPU down will result in 'Sleep of death'
matt2053 said:
Jeez man you think you might wanna test that out before you post that there's an issue with your phone?
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
Well its still worth noting. SetCPU never did this on my DHD
I had exactly the same thing last night, I even made my own thread
http://forum.xda-developers.com/showthread.php?t=1360847&page=2
I even wrote a simple app for logging the battery temperature and time, so I'll leave it on next night and I'll see what happens. Because I'm pretty sure my phone switched off due to overheating, as it was really,really hot in the morning, after I switched it on the battery was at 46C.
I'm afraid I can confirm that I have experienced the same "sleep of death" problem twice now. I can't remember what I was doing the first time, but the second time I was only browsing and I know I didn't have any apps installed because I had previously reset my phone. I've only had the phone for two days now and if it does it again I might have to send it back.
I expected a glitch or two, but with the volume bug and other annoying things like the lack of flash and poor camera quality, I'm beginning to regret my purchase. Although I love the ice cream sandwich experience, I'm now thinking of getting the Galaxy Note instead, and waiting for ICS to arrive on that next year. At least then I will be able to watch iPlayer in the meantime.
Mines done it about 4 times. Pre installed Movie maker seems to induce it.
Rawkode said:
I've had this twice now. Both times after using Spotify, probably purely coincidence though. Battery pull and everything is OK.
Click to expand...
Click to collapse
Had a sleep of death for the first time yesterday - the only "different" thing I did during the day was use spotify so there maybe something in that!
Same again last night, woke up this morning and phone was on but wouldn't wake. Notification light was on solid. Was plugged in at wall all night, didn't seem too warm when I held it.
Time to start debugging I guess
I've had this issue twice too.
I do not have spotify installed, and the phone was NOT hot at all. Not even warm!
I was just in gmail, sent a mail, then pressed the home button, and black.... gone.
Had to pull battery.
Thinking of having phone replaced by Handtec. I know this is probably a software glitch, but the volume bug, and the fact my unit was one that handtec had "tested" etc, I might just ask for a brand new one from the new flashed batch due next week.
Wtf! Just how wide spread is this??? Seems like too many people are having this issue.
Phone hasn't even arrived yet and I'm already starting to question my purchase.
1 more bug and im cancelling my order !
Well, it's the first device with ICS so I expect there will be a few bugs in the future which will need to be fixed. That's the reason why I'll go for the Nexus ... it's a nice piece of hardware but even more important is that it will be the device which gets the fixes first.
Did anyone check to see if you've had an OTA for the volume ghost fix and this problem has spawned instead? Seems like a fairly new problem if you have followed the forum.
Sent from my X10i using xda premium

Lesson Learned

I've had the Nexus for about 2 weeks now and been impressed with it overall.
Which comes to the biggest mistake I've made now. I left the phone on the table and my sis's kids were in the house. Before you get any ideas they did not drop it. However, when I caught my nephew with the phone it was rebooting. I was wondering how he managed to do that considering I had screen lock enabled with a PIN.
In any case, when restart completed everything was blank. Somehow he managed to do a factory reset. All my programs were gone. All local data wiped out.
Good thing most of my apps were back in a few minutes but lost quite a bit of other stuff.
Lesson: Never leave phone unattended.
Sent from my Galaxy Nexus using XDA App
Welcome to XDA.
I guess he found his way into recovery and wiped? lol.
I bet he hit one of those magical bottom combinations which only kids know that happen to be the right one for factory reset lol
Sent from my ADR6350 using XDA App
Thanks for the welcome.
It's either a combination or perhaps too many tries on the PIN?
I'm guessing the latter because I've got office email sync and it required permissions on remote wiping etc.
Sent from my Galaxy Nexus using XDA App
He probably hit Up, Up, Down, Down, Left, Right, Left, Right, B, A.
Have you considered deliberate intention?
DaSheikh said:
Thanks for the welcome.
It's either a combination or perhaps too many tries on the PIN?
I'm guessing the latter because I've got office email sync and it required permissions on remote wiping etc.
Click to expand...
Click to collapse
It was probably too many improper PIN attempts.
Man, I never leave my phone out of arms reach of me lol. Couldn't stand the thought of some little kids molesting it!
Valynor said:
Have you considered deliberate intention?
Click to expand...
Click to collapse
This. Can we get a background check on the kid? Maybe past criminal records??
Kidding of course
I'm pretty sure it was me. I pressed the button - the remote self-destruct button. It didn't work.
Too many incorrect PIN attempts will force a factory reset? If that's true it is a HUGE design/security flaw.
sn0warmy said:
Too many incorrect PIN attempts will force a factory reset? If that's true it is a HUGE design/security flaw.
Click to expand...
Click to collapse
How??? that's a security FEATURE. You want someone to not get at your data if they get ahold of the phone...
sn0warmy said:
Too many incorrect PIN attempts will force a factory reset? If that's true it is a HUGE design/security flaw.
Click to expand...
Click to collapse
That's how blackberries are.
Sent from my Galaxy Nexus using xda premium
Accord281 said:
He probably hit Up, Up, Down, Down, Left, Right, Left, Right, B, A.
Click to expand...
Click to collapse
xD is'nt that the bouncing puck in Ice Hockey?
Edit: I googled it and it is apparently the so called Konami Code, used in many of their games.. awsome memories anyway
Sent from my Galaxy Nexus using xda premium
That's the famous code that worked for quite a few Konami games waaay back in the day.
Sent from my Nexus in Texas.
joshnichols189 said:
That's how blackberries are.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
My sister had a friend get locked out of their iPhone for 9,999,999,999 (or something like that) minutes. Lol.
Sent from my SGH-T989 using xda premium
Accord281 said:
He probably hit Up, Up, Down, Down, Left, Right, Left, Right, B, A.
Click to expand...
Click to collapse
fatality!!!
Verstuurd van mijn Galaxy Nexus met Tapatalk
martonikaj said:
How??? that's a security FEATURE. You want someone to not get at your data if they get ahold of the phone...
Click to expand...
Click to collapse
So if I want to piss someone off I can just grab his phone when he's not around it and enter a wrong pin several time until his phone gets wiped? Awesome!
gabster21 said:
So if I want to piss someone off I can just grab his phone when he's not around it and enter a wrong pin several time until his phone gets wiped? Awesome!
Click to expand...
Click to collapse
If you really want to piss someone off, you can take his phone when he's not around and simply throw it out of the window.
So, we should not leave our phones in a place where someone may wanna piss us off.
Does your kid by any chance works for apple? He might be trying to destroy one android phone at the time. Got to start them young
exceleth said:
If you really want to piss someone off, you can take his phone when he's not around and simply throw it out of the window.
So, we should not leave our phones in a place where someone may wanna piss us off.
Click to expand...
Click to collapse
That would only make sense in this context if the phone was somehow attached with a lock, and after repeated failed attempts to pick the lock the phone would catapult itself out the window.

New GN froze had to pull battery...No big deal?

Hi everyone,
New GN,
ITLF41
19250UGKL1
yakjuux
4.01
I've only unlocked it, haven't done anything else.
I was only replying to a text message and in the middle of text, GN froze and the screen went black with a white line across top of screen.
Seemed to occur while the auto-rotate function was trying to rotate screen.
I also noticed the auto rotate on my GN does not work well at all. Sometimes it does, sometimes it will not no matter how long I wait.
Nothing worked, had to pull battery.
Seems fine after replacing battery.
I wouldn't be concerned but for the fact that I was not using 3rd party apps or a different rom. The force 2d option is off.
Is maybe something funky with the GN auto-rotate feature in 4.01?
test4echo said:
Hi everyone,
New GN,
ITLF41
19250UGKL1
yakjuux
4.01
I've only unlocked it, haven't done anything else.
I was only replying to a text message and in the middle of text, GN froze and the screen went black with a white line across top of screen.
Seemed to occur while the auto-rotate function was trying to rotate screen.
I also noticed the auto rotate on my GN does not work well at all. Sometimes it does, sometimes it will not no matter how long I wait.
Nothing worked, had to pull battery.
Seems fine after replacing battery.
I wouldn't be concerned but for the fact that I was not using 3rd party apps or a different rom. The force 2d option is off.
Is maybe something funky with the GN auto-rotate feature in 4.01?
Click to expand...
Click to collapse
Yes, versions 4.0.2 and 4.0.3 fix a LOT of little issues with the GN. They really should've released the phone with one of those 2 versions rather than 4.0.1.
I don't think you should be too worried about battery pulls unless they happen more often than you like.
Just like a computer...rebooting or pulling the battery at least once a week is recommended!
sent from my Nexus Prime
Simer03 said:
Just like a computer...rebooting or pulling the battery at least once a week is recommended!
sent from my Nexus Prime
Click to expand...
Click to collapse
? when do you pull a battery out of a computer?
... haven't received a reboot since day one.
OJ in Compton said:
Yes, versions 4.0.2 and 4.0.3 fix a LOT of little issues with the GN. They really should've released the phone with one of those 2 versions rather than 4.0.1.
I don't think you should be too worried about battery pulls unless they happen more often than you like.
Click to expand...
Click to collapse
Ok great!
This is my first smart phone EVER....lol
Its a tough go catching up with all I've missed.
Thanks!
Simer03 said:
Just like a computer...rebooting or pulling the battery at least once a week is recommended!
sent from my Nexus Prime
Click to expand...
Click to collapse
You really shouldn't be forcefully pulling the battery every week, that's terrible advice!
Goddamn it.....that's why I said "reboot" first! Lol!
sent from my Nexus Prime
Simer03 said:
Just like a computer...rebooting or pulling the battery at least once a week is recommended!
sent from my Nexus Prime
Click to expand...
Click to collapse
I'm a Network Admin for a large School Board. I know its strange I know nothing about smart Phones but I do know much about Wireless/Routers/switches and Computers.
If your rebooting computers once a week something is amiss....lol
I have servers and clients that have uptimes of 1 year+ before an update requires me to down a server or re-image a client.
In my case, if what had happened to my NEW GN happened on one of my OES2 Linux servers, Id be scrambling until the issue was found and fixed and i'd be none to happy.
But alas, a server is not a cell phone.
I hope it was a just a freak isolated incident.
You guys...I wasn't saying that u HAD to...if u HAVE to, then there's problems....but if u do it just because, it'll get rid of the little things, like the bug he has
sent from my Nexus Prime
Simer03 said:
You guys...I wasn't saying that u HAD to...if u HAVE to, then there's problems....but if u do it just because, it'll get rid of the little things, like the bug he has
sent from my Nexus Prime
Click to expand...
Click to collapse
LMAO...agreed!
I work for tmobile, at&t and Verizon! I've dealt with dumb little bugs that people have....pulling the battery is the first thing I tell them to do and 99% of the time, it fixes their bug! So why not just save yourself the time and be one step ahead of the phone!?
sent from my Nexus Prime
Simer03 said:
I work for tmobile, at&t and Verizon! I've dealt with dumb little bugs that people have....pulling the battery is the first thing I tell them to do and 99% of the time, it fixes their bug! So why not just save yourself the time and be one step ahead of the phone!?
Click to expand...
Click to collapse
One very simple reason: If you pull the battery in a bad moment, e.g. right when the hardware is writing something to the Flash memory, you might (soft-) brick your phone and lose all the data on it.
Simer03 said:
I work for tmobile, at&t and Verizon! I've dealt with dumb little bugs that people have....pulling the battery is the first thing I tell them to do and 99% of the time, it fixes their bug! So why not just save yourself the time and be one step ahead of the phone!?
sent from my Nexus Prime
Click to expand...
Click to collapse
Well because,
If I have to keep pulling the battery (which is NOT occurring thankfully so far) then I would say something is wrong and its not just a software bug. I would call it a blue screen of death in computer terms.
That could be anything from a hardware fault (Memory/CPU/IO sub system..etc) That would for me, mean taking it back.
A hard reset may temporarily fix the issue. But it doesn't solve the underlying problems.
I'm hoping the error was a one off. If it never occurs again, then we're good to go.
If it does, its goin back.
Same thing happened to me, the weird thing is it happened right after I completely reset the phone...
Sent from my Galaxy Nexus
big samm said:
Same thing happened to me, the weird thing is it happened right after I completely reset the phone...
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Yea its strange...
In my case the Auto rotate feature seems to be the common theme for funkyness.
Sometimes its quick, less than a second, sometimes it doesn't move at all.....
Then, a hard lock.
I realize that 4.02 and .03 fix some bugs but I have the Canadian ver. and google is not gonna update OTA for my NG.
I'm not ready for the whole, flash to "google's" stock rom yet. I just learned to unlock it...lol. If it locks again i'll try that. If it don't i'll leave well enough alone.
Oh by the way, to the Admins, sorry for not posting in the Q&A section. I though i was in the Q&A, my mistake.
Please by all means move the thread.
zephiK said:
? when do you pull a battery out of a computer?
... haven't received a reboot since day one.
Click to expand...
Click to collapse
Actually, I have to replace cmos batteries all the time.
Usually they are good for 4 or 5 years but sometimes not.
Some people don't know what "Hit F1 to continue" means and I get calls all the time.
So yes, its quite common to have to pull a bad battery when dealing with 2,000+ PC's ...
Simer03 said:
I work for tmobile, at&t and Verizon! I've dealt with dumb little bugs that people have....pulling the battery is the first thing I tell them to do and 99% of the time, it fixes their bug! So why not just save yourself the time and be one step ahead of the phone!?
sent from my Nexus Prime
Click to expand...
Click to collapse
Because I use a otterbox with my Galaxy Nexus and it's not very pleasent to keep taking my phone out of it's hard shell case and putting it back in?
Pulling the battery is always a last resort. If the phone is frozen, that is fine to pull the battery or you can hold power on the phone and it'll turn off by itself (not sure if this is in the GN but it was in Galaxy S1).
@test4echo: That's not the experience of a daily person. Not everyone deals with 2,000+ people on computers.
zephiK said:
@test4echo: That's not the experience of a daily person. Not everyone deals with 2,000+ people on computers.
Click to expand...
Click to collapse
You are correct. Its not a common everyday thing for most.
I was just suggesting a legit reason for why anyone would need to pull a computer battery.
On another note, i agree with you that having an otterbox case makes it even more of a pain to have to pull the battery.
I just had another freeze up while trying to get back to the main page using the launcher.
Im getting worried now. I've had this phone for 2 weeks and it was great until today....
I think I'm gonna bring it back to virgin just to be safe before my 30 days is up.
If its just software then the new one will do it as well but at at least I'll know thats what it is and either wait for samsung updates or update manually.
Again....nowhere in my response did I say u HAVE to pull the battery every week....I simply said its best if u do, nobody is gonna force u to! But when u do get a bug...pull that battery, and if it keeps happening, send it for warranty...simple
sent from my Nexus Prime

Defective Radio?

I have been having a lot of problems with my new honey, namely in the signal department! I went through a whole thing with it right after activation...it worked, then didn't, then did...etc. A chat session, phone call, & 2 trip to the actual store (all in 1 day!) resulted in them doing a factory reset and sending me on my looney way. It seemed to have helped, for about a day and a half. Now it is dropping signal again! It seems to do so, sometimes, when I have the wifi on. But then sometimes not (I'm not sure if wifi is culprit or coincidence.)
The ATT store employees said I may have changed a setting (I'm sure I didn't as I don't know of any setting that would even cause that!) and also "explained" my signal will naturally fluctuate...(They think I am an idiot, obviously and of course the phone was working fine when I was there...duh!) They also gave me a new sim card.
I *really* want to love this phone! But I'm finding it frustratingly undependable. Texts won't send when I need them to. I'm not getting them either, always. Voice is hit or miss when it drops (sometimes it works, sometimes not.) I have ALSO noticed the signal is not as strong as my old beloved Cappy. That thing was a horse (and I'm thinking of going back to it if this new one doesn't wise up!) Seriously, $300 bucks for a brand new phone & it can't keep a proper signal?
Is it the radio? Is it the software (still 100% stock, unrooted)? Should I make them give me a new one? What if it doesn't work, either? Flashing it to fix the issue is fine for me, but I've been holding out for multi-view before I get flash-crazy. lol Not to mention I may have to return it so better to not mess with it [yet]. I'm very frustrated & tired of getting looked upon like I'm the typical woman idiot who is not as smart as her new smartphone!!! I am NOT imagining it!!!
k.babymamma said:
I have been having a lot of problems with my new honey, namely in the signal department! I went through a whole thing with it right after activation...it worked, then didn't, then did...etc. A chat session, phone call, & 2 trip to the actual store (all in 1 day!) resulted in them doing a factory reset and sending me on my looney way. It seemed to have helped, for about a day and a half. Now it is dropping signal again! It seems to do so, sometimes, when I have the wifi on. But then sometimes not (I'm not sure if wifi is culprit or coincidence.)
The ATT store employees said I may have changed a setting (I'm sure I didn't as I don't know of any setting that would even cause that!) and also "explained" my signal will naturally fluctuate...(They think I am an idiot, obviously and of course the phone was working fine when I was there...duh!) They also gave me a new sim card.
I *really* want to love this phone! But I'm finding it frustratingly undependable. Texts won't send when I need them to. I'm not getting them either, always. Voice is hit or miss when it drops (sometimes it works, sometimes not.) I have ALSO noticed the signal is not as strong as my old beloved Cappy. That thing was a horse (and I'm thinking of going back to it if this new one doesn't wise up!) Seriously, $300 bucks for a brand new phone & it can't keep a proper signal?
Is it the radio? Is it the software (still 100% stock, unrooted)? Should I make them give me a new one? What if it doesn't work, either? Flashing it to fix the issue is fine for me, but I've been holding out for multi-view before I get flash-crazy. lol Not to mention I may have to return it so better to not mess with it [yet]. I'm very frustrated & tired of getting looked upon like I'm the typical woman idiot who is not as smart as her new smartphone!!! I am NOT imagining it!!!
Click to expand...
Click to collapse
I would definitely take it back and make them give you a new one.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Sounds like your antennae is shorting out or something like it wasn't soldered properly or the cable isn't secure. Would explain why WiFi affects it. I'd go there and demand a replacement and if they don't wanna budge your within 30 day no questions return. Then go to a diff store and get a new one. I really don't see it being a software issue.
Sent from my SAMSUNG-SGH-I317 using xda premium
cjsspape said:
Sounds like your antennae is shorting out or something like it wasn't soldered properly or the cable isn't secure. Would explain why WiFi affects it. I'd go there and demand a replacement and if they don't wanna budge your within 30 day no questions return. Then go to a diff store and get a new one. I really don't see it being a software issue.
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
Is it possible that whatever the problem was, it miraculously resolved itself? I had it drop signal two more times since this post, then nothing since. It's been working perfectly. I hate to keep it if it might arise again but I hate to return it if it was some weird fluke thing.
This may or may not be related to the above problem: has anyone noticed their reception is not as good as on a previous device? I had a Cappy and it always got great signal. I noticed this one is not as strong in the same places I previously visited with my old phone. Although admittedly, it seems to be improving. Does that even make sense or is even possible? Just like me, my phone has to be the goofball of the bunch!
k.babymamma said:
Is it possible that whatever the problem was, it miraculously resolved itself? I had it drop signal two more times since this post, then nothing since. It's been working perfectly. I hate to keep it if it might arise again but I hate to return it if it was some weird fluke thing.
This may or may not be related to the above problem: has anyone noticed their reception is not as good as on a previous device? I had a Cappy and it always got great signal. I noticed this one is not as strong in the same places I previously visited with my old phone. Although admittedly, it seems to be improving. Does that even make sense or is even possible? Just like me, my phone has to be the goofball of the bunch!
Click to expand...
Click to collapse
Haha I'm glad its working better but I still think it may be hardware related. I get better signal now with this device then my sIII or my note before it. Have ya done anything to your phone at all? Root mod etc?
Sent from my SAMSUNG-SGH-I317 using xda premium
cjsspape said:
Haha I'm glad its working better but I still think it may be hardware related. I get better signal now with this device then my sIII or my note before it. Have ya done anything to your phone at all? Root mod etc?
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
k.babymamma said:
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
Click to expand...
Click to collapse
With enough "negotiating" they'll take it back haha. Plus are you still within your no ask return window? Just explain how its sporatic but annoying to the point its not functional for reliable use and they should do something within their power to help ya out
Sent from my SAMSUNG-SGH-I317 using xda premium
k.babymamma said:
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
Click to expand...
Click to collapse
You spent enough money on the device, you should be absolutely happy with it, not apprehensive. If you wait past the return date, it's going to sit in the pit of your stomach for 20 months and ruin your enjoyment of it until you can upgrade again. Not worth it. Smile your brightest smile, walk into the store, very nicely tell them that you've had multiple issues and the AT&T phone reps said to go in and ask for an exchange. That's it. They're going to count on you being intimidated and going away. Smile, be nice, and don't be intimidated.
If they say you have to reproduce the problem, invite them to spend the day with you. The Note 2 is amazing and you shouldn't settle if you believe your hardware is having problems.
UserNamer said:
You spent enough money on the device, you should be absolutely happy with it, not apprehensive. If you wait past the return date, it's going to sit in the pit of your stomach for 20 months and ruin your enjoyment of it until you can upgrade again. Not worth it. Smile your brightest smile, walk into the store, very nicely tell them that you've had multiple issues and the AT&T phone reps said to go in and ask for an exchange. That's it. They're going to count on you being intimidated and going away. Smile, be nice, and don't be intimidated.
If they say you have to reproduce the problem, invite them to spend the day with you. The Note 2 is amazing and you shouldn't settle if you believe your hardware is having problems.
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Yes. I have decided to take it in later today, as my 14 days is up on Friday. I hope they have stock of them. Anyhow...I have another question. If a phone is sitting still with no movement (and the weather is good, lol) will there be variations in signal strength? I get 3 bars with 4G showing, then it drops to one tiny bar. Sometimes the 4G disappears then reappears. The it will go back up to 4 bars. All in the course 5 minutes! I do realize signal will vary with movement but will it if your phone is just sitting there?
I am trying to experiment a little. I just realized/remembered that I had (uneventfully) dropped my phone (not hard, in-case) about the same time as my dropped signal problem pretty much resolved itself. So then I was like, hmm, maybe there IS something loose inside. I've tried gently shaking/jarring it here on my desk, coincidentally with the bars dropping back to just 1 as a result. But then again it may be coincidental as they are seeming to waiver A LOT. I just wondered if it is normal.
I never really stared at my old phone (Galaxy1) here at my desk but I'm almost positive it always had more than 1 bar at this same location and I never noticed it waiver like this one. But like I said I never had to make myself stare at it to check, either! lol Just wondering if someone knows a little more about cellphone signal 101 than me.
I have the issue of no 4G HSPA+ but I can get a strong LTE signal when in an LTE reception area. I'm wondering if you are in an LTE area and can get LTE? Where are you located?
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
I have noticed problems with my GN2 as well. Mine shows I have signal but my data stalls or doesn't seem to work as it should. I'm in an area where there shouldn't be any problems. Only seems to happen in non LTE areas. Whenever I have LTE signal this thing is blazing fast.
Sent from my Nexus 7 using XDA Premium HD app
Update: Took the phone in. Basically, they had never heard of the issue with this phone. But...I walked away with a replacement. So far so good though I've had it only a few hours. The girl was very nice & explained even though I was borderline limit she would take care of me. I told her I received it Fri the 9th but she said they were basing the 14 days on the 7th! I said I didn't physically have it till the 9th! Jeeze. Moot point since she was going to take care of it anyhow but it just concerned me how (corporate) att could chop 2 days of my in-store return time!
So no, I'm not in LTE land, unfortunately. 3g H+ & E only though I can't complain about the coverage or speed. Good enough for me 4 sure.
The signal bars waivered quite a bit even while in the store. They said while some fluctuation is normal it shouldn't be as much as it was doing especially with the close proximity of the tower & good weather and especially while just sitting on the counter.
I downloaded the free app "No Signal Alert" from the Play Store. In just a few hours it recorded lost signal 4 times! (In a very good coverage area) [my first phone b4 the exchange] Consider using it if you want to see if you are losing signal like I was. Handy app!
Hopefully this is a good one. I know it sounds goofy but this phone seems to even move faster than the other. Weird. It will be interesting to hear if anyone else is having this problem. Maybe there was a bad batch of them or something? Like the Nexus I read about & their signal problems.
Sent from my awesome gn2 jesusphone using xda app-developers app
Haha im glad that they helped ya! No its not goofy or silly to think that one phones faster then another because no two phones are alike. The silicone chips are very different and performance can very greatly. I had an s3 that wouldnt take custom kernels to save its life but I got it replaced after a two year old and a toilet incident haha and that one took even the most abusive settings in stride!
Sent from my SAMSUNG-SGH-I317 using xda premium
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
williamsjscott said:
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
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Click to collapse
Yea my wifi lte transfer is always spot on so something may be wrong
Sent from my SAMSUNG-SGH-I317 using xda premium
williamsjscott said:
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
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Click to collapse
Sounds very similar to how mine is acting. I'm wondering if it is the ATT smart WiFi app causing the problem. Shows data incoming and outgoing but stalls.
Sent from my Nexus 7 using XDA Premium HD app
kkl0wn said:
Sounds very similar to how mine is acting. I'm wondering if it is the ATT smart WiFi app causing the problem. Shows data incoming and outgoing but stalls.
Sent from my Nexus 7 using XDA Premium HD app
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That's exactly how it's acting for me. I just now disabled the AT&T Smart WiFi app and after a quick restart and toggle test there was no problems, but I'm not sure if the problem will only pop up after I've been on wifi for a while. I'm going to see if it keeps doing it tomorrow.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Disabling Smart WiFi appeared to fix the problem.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
What I noticed today is that when this same issue happens, with 4G icon and wifi icon both active, it occurs after I manually check for a firmware update within the system settings. The 4G icon doesn't go away until I reset the phone.
Also I manually deleted the all the AT&T boat ware apps before this was happening so the smart wifi app is not causing this for me.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Weird, if you get the issue and don't have the Smart WiFi app then it must be something else and it was coincidence that it worked normal for me today. I've only checked for firmware once (when I first got my phone) so it must be something else causing it. I'm hoping the multi view firmware will also have a fix for it.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Freezing a lot lately..

My galaxy has been freezing a lot lately and the only way to fix is to pull battery. Any ideas how to fix this? Stock jellybean rooted.
Sent from my SPH-L710 using xda app-developers app
I've been having this issue also, it keeps getting worse. It seems like something is not getting cleared because after a clean wipe/flash everything is fine. Then as time goes on it starts happening again. I thought it might just be a rogue app, so I didn't install or restore anything and it eventually freezes. I think it may be a JB issue because I've seen people with other phones post about it as well. Maybe someone else can shed some light on this.
metalfan78 said:
I've been having this issue also, it keeps getting worse. It seems like something is not getting cleared because after a clean wipe/flash everything is fine. Then as time goes on it starts happening again. I thought it might just be a rogue app, so I didn't install or restore anything and it eventually freezes. I think it may be a JB issue because I've seen people with other phones post about it as well. Maybe someone else can shed some light on this.
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Click to collapse
I tried clearing cache, seems to work for now..
Sent from my SPH-L710 using xda app-developers app
That worked for me for a day, it just did it twice since I posted. I'm not sure what to do next. I guess I'll go to sprint, they replaced it once already because of this about a month ago.
metalfan78 said:
That worked for me for a day, it just did it twice since I posted. I'm not sure what to do next. I guess I'll go to sprint, they replaced it once already because of this about a month ago.
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I really hope it doesn't come to that. It doesn't freeze for me on cm10. Just stock
Sent from my SPH-L710 using xda app-developers app
Maybe it's a touchwiz problem
metalfan78 said:
Maybe it's a touchwiz problem
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Took mine in just now. They are gonna replace it. It froze while the guy was using it. I think the big man up top threw me a freebie because I forget to get rid of the root and all, but the sprint guy noticed how hot my phone gets (I thought it was normal but apparently not, he said it was borderline damaging my phone, been like that since the day I got it) and he said he was just gonna replace it right then and there. Getting it Wednesday. Glad he didn't see my clockworkmod.
But sprint is very good to me. Kinda sad they remember me because I come a lot since 2010.
Sent from a Nexus Galaxy S3 Running 4.1.2
Whiplashh said:
Took mine in just now. They are gonna replace it. It froze while the guy was using it. I think the big man up top threw me a freebie because I forget to get rid of the root and all, but the sprint guy noticed how hot my phone gets (I thought it was normal but apparently not, he said it was borderline damaging my phone, been like that since the day I got it) and he said he was just gonna replace it right then and there. Getting it Wednesday. Glad he didn't see my clockworkmod.
But sprint is very good to me. Kinda sad they remember me because I come a lot since 2010.
Sent from a Nexus Galaxy S3 Running 4.1.2
Click to expand...
Click to collapse
What's sad is a Sprint rep didn't see your ClockWorkMod...
They cover rooted phones. Really sounds like a hardware issue to me. Never had mine do anything like that and I've been rooted and custom from like the second hour I had the phone.
The Root said:
They cover rooted phones. Really sounds like a hardware issue to me. Never had mine do anything like that and I've been rooted and custom from like the second hour I had the phone.
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Click to collapse
I thought rooting your phone voided warranty? It is a hardware issue though..So i do see where you're coming from.
cbass15 said:
I thought rooting your phone voided warranty? It is a hardware issue though..So i do see where you're coming from.
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Click to collapse
It's really going to come down to store interpretation of the rules. Yeah, there are so many variables that could come with the rooting process itself it's also so unlikely to be the problem. The commonality of bad electronics is so, well....common and this does sound so hardware-ish. I'm absolutely certain some other store would have been jerks about it just because the store happened to hire jerks. Sounds like they get good people. I'd say write them a nice email. Try to add the guy's name in. At least help him get a better raise or something for his effort.
The Root said:
It's really going to come down to store interpretation of the rules. Yeah, there are so many variables that could come with the rooting process itself it's also so unlikely to be the problem. The commonality of bad electronics is so, well....common and this does sound so hardware-ish. I'm absolutely certain some other store would have been jerks about it just because the store happened to hire jerks. Sounds like they get good people. I'd say write them a nice email. Try to add the guy's name in. At least help him get a better raise or something for his effort.
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Click to collapse
Thank you for clearing this up. I'm with you on the hardware issue though, because if it freezes up for the basic scrolling then there is something wrong. Plus if it gets that hot that quick without much usage there is obviously something wrong.
My LCD went out and I had to go to 3 different Sprint stores just to get it fixed..
I hope it's not hardware related. This is the second phone that has done it and it takes about a month each time for the issue to show up. That could be a manufacturing defect, but it seems so rare and random.
cbass15 said:
I thought rooting your phone voided warranty? It is a hardware issue though..So i do see where you're coming from.
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Click to collapse
Yeah, in my sprint store I took my evo shift in rooted with an unlocked bootloader...they fixed it up temporarily and just told me to wait for a refurb :laugh:
Sent from my PG06100 using xda premium
I was hoping to avoid taking it in but since it keeps freezing and gets hot I guess I will go. Oh well. Thanks for all the input
cbass15 said:
What's sad is a Sprint rep didn't see your ClockWorkMod...
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Click to collapse
He would have if it didnt get to hot while he used it. While he was checking for normal freezing problems, it froze on him, and then right before he was about to factory reset it, he said he would just order a new one. He showed the other tech how hot it was and was amazed. It froze just from opening an app and scrolling,
and got hot with 3G turned on and the phone just sitting there. I've always used stock rooted, never flashed new kernel or anything. I think he might have noticed and just let it slide, because as I said before, I have been coming in since 2010 with legitimate reasons to replace phones. I just odin'd my phone after triangle away so it looks completely stock. Before that I backed up all my files with my backup, and when I get the new phone, I will just root it and restore. I'm lucky though. I told him that I have tried many factory resets and even the Odin ones where it wipes the internal memory and it still does it (which is true, I have). When I take it in, I could have acted dumb and said NY friend did that rooting so he could silences my camera blah blah, but I like to be honest.
metalfan78 said:
I was hoping to avoid taking it in but since it keeps freezing and gets hot I guess I will go. Oh well. Thanks for all the input
Click to expand...
Click to collapse
Just make sure you reset the flash counter and Odin it after you backup all the files you will need.
The Root said:
It's really going to come down to store interpretation of the rules. Yeah, there are so many variables that could come with the rooting process itself it's also so unlikely to be the problem. The commonality of bad electronics is so, well....common and this does sound so hardware-ish. I'm absolutely certain some other store would have been jerks about it just because the store happened to hire jerks. Sounds like they get good people. I'd say write them a nice email. Try to add the guy's name in. At least help him get a better raise or something for his effort.
Click to expand...
Click to collapse
I always try to do that. Every time I go in, the techs are so nice. They say sprint may call and text me about my store experience and they ask will you say you had a good one, and I always say I definitely will, but I never get that call or text. Didn't know you could email, so I will definitely do that now! Like I said, I have been where stores hire jerks, and tech wise, they have always been kind and willing to help. Maybe its because I'm straight forward with them, maybe not. If he would have asked if I rooted it I would have said yes. Thank you for the idea.
Sent from my SPH-L710 using xda app-developers app
The store I go to doesn't care about rooted phones
metalfan78 said:
The store I go to doesn't care about rooted phones
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Click to collapse
Well that's good. Just take it in and tell them what is going on. Glad I'm not the only one with the issue. I wasn't gonna take it in, but today it froze 6 times in a 30 min to and hour time interval and I decided it was time to. And I guess its not suppose to get that hot. Like I said, it did that from day one, so I thought it was normal lol.
Sent from my SPH-L710 using xda app-developers app
The Root said:
They cover rooted phones. Really sounds like a hardware issue to me. Never had mine do anything like that and I've been rooted and custom from like the second hour I had the phone.
Click to expand...
Click to collapse
Same way here lol.
Sent from my SPH-L710 using xda app-developers app
Is yours still freezing today? I was going to go to sprint after work but now mine won't freeze. I'm not sure if I should just go or not.

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