Develop Bugs

Warranty Exchange

A few days ago, i sent my phone in for a warranty exchange. I unrooted the phone, but for some reason the boot logo never went back to stock. I also never could reset the flash counter because i do not have access to a jig. I had 3 days to get it sent in and i was forced to send it in without resetting the flash counter. Does anyone know what T-Mobile will do? Are they going to charge me any money??
Sent from my SGH-T989 using xda premium

No. It'll most likely get flashed to stock.right when they get it . I have sent phones in with counters and wrong boot logos such as mytouch and have never been charged.
Scoutamis said:
A few days ago, i sent my phone in for a warranty exchange. I unrooted the phone, but for some reason the boot logo never went back to stock. I also never could reset the flash counter because i do not have access to a jig. I had 3 days to get it sent in and i was forced to send it in without resetting the flash counter. Does anyone know what T-Mobile will do? Are they going to charge me any money??
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Sent from my SGH-T989 using XDA App

I had to send my hard bricked SGS2 in for warranty exchange, it was still rooted even. They sent me a new one no questions asked. Most the time the techs who are doing the reflashing don't really care if you're rooted or not. Worst that could happen is they charge you, though I would say your probably on the safe side.

I sell cell phones for my job and I can tell you most employee's won't even know what rooting is if you told them. When I returned my Galaxy Nexus it was hard bricked and had the bootloader unlocked, but they had no idea.

I sent back a sensation fully rooted with a custom rom still on it and had no issues. I would not worry about it.
Sent from my Galaxy Nexus using xda premium

I sent my dog and got back a cat... I miss my dog.

I completely screwed up and bricked an old Nokia I had when I flashed the wrong firmware...sent it in they replaced it no questions asked
Sent from my SGH-T989 using XDA

Wow thanks everyone! That was a biiiiig relief
Sent from my SGH-T989 using xda premium

For future reference they say you have 7 days but you actually have 60 days from the date UPS ships it. They will bill you the non return fee after 30 days but they will credit it as long as its within 60 days. If your pushing it with the cutoff but made it get a printout showing you dropped it off.
Hope this helps
Sent from my SGH-T989 using xda premium

Teo032 said:
I sent my dog and got back a cat... I miss my dog.
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Well... that just sucks.
Sent from my Galaxy Nexus using xda premium

Teo032 said:
I sent my dog and got back a cat... I miss my dog.
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Am I the only one found this hilarious lol

Tmobile manufacture warranty?

I just got my galaxy s2 a month ago and was wondering, if I get a hardware defect or brick, will Tmobile replace It as long as its the first year on contract? That is what happened about 4 years ago with my other phone but I would like to know if Tmobile will still do this.
Thanks
Sent from my SGH-T989 using Tapatalk

Rooting voids your warranty. If they can *see* its been rooted, you will be charged a restocking fee of $400+
Sent from my SGH-T989 using xda premium

It's best you go through Samsung, from eat I've heard, as they not really check if you're phones been rooted

htwnzballa09 said:
I just got my galaxy s2 a month ago and was wondering, if I get a hardware defect or brick, will Tmobile replace It as long as its the first year on contract? That is what happened about 4 years ago with my other phone but I would like to know if Tmobile will still do this.
Thanks
Sent from my SGH-T989 using Tapatalk
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Well...i got mine about a couple months. They told me they could replace the phone only if phone has not been software or hardware modified..as i understand...only if they see phone is like when they gave it to u @ very first time. There is a way to restore ur phone and unroot it. So make sure u dowload the .tar file and keep it in PC in case u need to flash stock rom...via Odin before send phone to replace it....or any other similar situation. Follow the link at the bottom.
If u pay insurance Samsung will replace ur phone even if its stolen or lost. In that case u have to pay $150 in order to get a new one. Sorry about my english. ...just trying to help. Good luck.
http://forum.xda-developers.com/showthread.php?t=1513359
Sent from my SGH-T989 using XDA

ToledoG28 said:
Well...i got mine about a couple months. They told me they could replace the phone only if phone has not been software or hardware modified..as i understand...only if they see phone is like when they gave it to u @ very first time. There is a way to restore ur phone and unroot it. So make sure u dowload the .tar file and keep it in PC in case u need to flash stock rom...via Odin before send phone to replace it....or any other similar situation. Follow the link at the bottom.
If u pay insurance Samsung will replace ur phone even if its stolen or lost. In that case u have to pay $150 in order to get a new one. Sorry about my english. ...just trying to help. Good luck.
http://forum.xda-developers.com/showthread.php?t=1513359
Sent from my SGH-T989 using XDA
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I've heard of T-Mobile replacing the phone at the cost of the $130 for Tier 3 Smart Phones, but Samsung replacing them? I haven't heard of that.

Hmm...I voided my options the day I got mine, Lol.
TerrorCandii™ Gaming

I bought the insurance.
Thing is,everything in writing,it seems nothing is covered.
I spoke with tmo,and the insurance,and they both said "no matter what happens (excluding rooting/roms) "
Is covered.But in writing,nothing they said seems to be covered.
From my understanding tmo will replace the phone if its less than a year.But tmo is in financial hardship so who knows what they will do.
Im still waiting on a $30 credit for stuff I never purchased.
Forgive my English...
But,Im just illiterate.
Just go back to stock.its easy.
Sent from my SGH-T989 using XDA

Samsung warranties their devices for 1 year, it has nothing to do with tmobile. Return your device to stock and get a new one if there is a problem. If it's hard bricked tmobile cant tell what you've done to it, anyways. They send it to sammy and they jtag it and it goes back into circulation as a refurb.

You can reset the counter of flashes in order to return the phone for safe stocking
Sent from my SGH-T989 using xda premium

iwasblown said:
You can reset the counter of flashes in order to return the phone for safe stocking
Sent from my SGH-T989 using xda premium
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But note, the flash counter is only changed when you flash roms through Odin. Any roms flashed through Clockwork Recovery will not add to the counter. Just adding on to what you said.

G1ForFun said:
But note, the flash counter is only changed when you flash roms through Odin. Any roms flashed through Clockwork Recovery will not add to the counter. Just adding on to what you said.
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This is somewhat true. Some custom kernels such as cm kernel can add to the counter even if flashed through CWM.

Touche to the posts made by the community. Good work.
Sent from my SGH-T989 using xda premium

G1ForFun said:
But note, the flash counter is only changed when you flash roms through Odin. Any roms flashed through Clockwork Recovery will not add to the counter. Just adding on to what you said.
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Hey g1...
I don't know much of Odin,but I returned to stock twice?
Would that show up as 2 for the flash count?
Sent from my HTC_Amaze_4G using XDA

sunlaw2 said:
Hey g1...
I don't know much of Odin,but I returned to stock twice?
Would that show up as 2 for the flash count?
Sent from my HTC_Amaze_4G using XDA
Click to expand...
Click to collapse
Check your counter, sometimes it trips and sometimes it doesn't. Very simple to check yourself, as no one can tell you what's on your phone
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2

tmobile knows im rooted and void my warranty! :(

So yesterday my brother called tmobile(its its account) to try a warranty exchange on my note, since my charging port is too loose. They said that my warranty is void becouse the phone been rooter. they went thru my web history and found the xda page there. So right mow im f*cked! no warranty and a phone woth a loose port! Gonna try unrooting for a while and not use the xda page for a while to see if does bastards will forget about me been rooted. Im gonna miss been rooted... ahhhhh!

Any one can visit xda. That should not be reason why they said you are rooted.
Unroot phone and get tmo on chat. May be that will work. Best of luck
Sent from my SGH-T999 using xda app-developers app

That means nothing. Return it in stock form and they must make it right.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2

Lol Careful op might be an undercover t mobile agent ... jk

BS
Carbon Nightly | Holo Glass Theme | Crack Flasher

s3rgio4 said:
So yesterday my brother called tmobile(its its account) to try a warranty exchange on my note, since my charging port is too loose. They said that my warranty is void becouse the phone been rooter. they went thru my web history and found the xda page there. So right mow im f*cked! no warranty and a phone woth a loose port! Gonna try unrooting for a while and not use the xda page for a while to see if does bastards will forget about me been rooted. Im gonna miss been rooted... ahhhhh!
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Try calling samsung directly. They won't swap your phone instead will fix it. Still better than nothing.

chingoo04 said:
Try calling samsung directly. They won't swap your phone instead will fix it. Still better than nothing.
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Or you can buy a new usb and fix it yourself http://www.etradesupply.com/oem-samsung-galaxy-note-ii-sgh-t889-charging-port-flex-cable-ribbon.html $12.00

deeznutz1977 said:
Or you can buy a new usb and fix it yourself http://www.etradesupply.com/oem-samsung-galaxy-note-ii-sgh-t889-charging-port-flex-cable-ribbon.html $12.00
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That's not bad at all.
Sent from my GT-N7105 using Tapatalk 2

Z51 said:
That's not bad at all.
Sent from my GT-N7105 using Tapatalk 2
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Cheaper then the warranty replacement fee t mobile charges

Im going to return it back to stock for sure. What ive been thinking was just taking it to the tmobile store directly, and from there maybe they can make the replace order. Thats what my sister did last time with her htc one s. Im going to try that first and if dont work im just gonna call Samsung.

s3rgio4 said:
Im going to return it back to stock for sure. What ive been thinking was just taking it to the tmobile store directly, and from there maybe they can make the replace order. Thats what my sister did last time with her htc one s. Im going to try that first and if dont work im just gonna call Samsung.
Click to expand...
Click to collapse
Don't forget triangle away if you've tripped your flash counter
Sent from my SGH-T889 using xda app-developers app

Sounds like your device status has changed to modified, go in download mode and check the binary counter.
If its "Yes" then use triangle away to reset the counter, and then odin back to stock.
Sent from my SGH-T889 using xda app-developers app

Yeah, it does say modified and thanks, I will use triangle away

s3rgio4 said:
So yesterday my brother called tmobile(its its account) to try a warranty exchange on my note, since my charging port is too loose. They said that my warranty is void becouse the phone been rooter. they went thru my web history and found the xda page there. So right mow im f*cked! no warranty and a phone woth a loose port! Gonna try unrooting for a while and not use the xda page for a while to see if does bastards will forget about me been rooted. Im gonna miss been rooted... ahhhhh!
Click to expand...
Click to collapse
So you actually think that they knew it was rooted based on a phone call someone else made?
Odin to stock triangle away then take to store
Sent from my SGH-T889 using Tapatalk 2

My wifes old vibrant was rooted and the speaker went out on it, took it too tmobile and they sent me a free replacement.
Sent from my SGH-T889 using xda app-developers app

Only reason they knew is due to not using triangle away.
Has nothing to do with visiting the xda forums. It would be bad businesses if they did that and unacceptable.
Many people here are not rooted who visit these forums.
Fancy pants Note ||

What about mobile odin? I used it and flashed the version I was with mobile odin and it returned me back to stock even when I was rooted and running JM11. It all said no no and official. And normal status.
Sent From Land Of Ooo. Using a Jedi Mastered Note 2.
"Where you think she at when she ain't with you?"...

Galaxysm said:
What about mobile odin? I used it and flashed the version I was with mobile odin and it returned me back to stock even when I was rooted and running JM11. It all said no no and official. And normal status.
Sent From Land Of Ooo. Using a Jedi Mastered Note 2.
"Where you think she at when she ain't with you?"...
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Click to collapse
The t mobile dude was trolling him and he bit., plain and simple

Some people are just gullible.
Sent from my SGH-T889 using xda premium

Try a good protection plan, so in the future you can skip dealing with T-Mob.
http://www.squaretrade.com/

Cracked screen, rooting, and insurance.

I recently cracked my display, was going to go in and pay my deductible, was just wondering. Should I restore my device back to stock first? Are they going to try to say I some how broke my screen by running a custom rom?
Sent from my SPH-I710 using xda premium

i would go ahead and restore just in case... but if you dont want to you could go ahead and try sending it in or you could just buy a replacement screen off of ebay

I agree with eisawi, just nandroid and flash the stock tar and when you get your phone back restore the nandroid
Sent from my SPH-L710

xblackvalorx said:
I recently cracked my display, was going to go in and pay my deductible, was just wondering. Should I restore my device back to stock first? Are they going to try to say I some how broke my screen by running a custom rom?
Sent from my SPH-I710 using xda premium
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Click to collapse
I suggest following the link and using that method to get 100% stock with flash counter reset
http://forum.xda-developers.com/showthread.php?t=1904099
Sent from my blue galaxy

miller710 said:
I suggest following the link and using that method to get 100% stock with flash counter reset
http://forum.xda-developers.com/showthread.php?t=1904099
Sent from my blue galaxy
Click to expand...
Click to collapse
Agreed :good: . When sending a Device in for Service, it's always best to be 100% Stock. You never know who's going to be poking around.

all u need is to reset the flash counter to 0 and ul be ok. they could careless about root. i took my htc evo in to get my s3 and the worker was impressed with me getting s-off. told him im gonna root my s3 when i get home

unrevoked said:
all u need is to reset the flash counter to 0 and ul be ok. they could careless about root. i took my htc evo in to get my s3 and the worker was impressed with me getting s-off. told him im gonna root my s3 when i get home
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Not everyone is lucky with cool sales reps
Sent from my SPH-L710 using xda app-developers app

I asked him if it was illegal he said no. Unlocking the phone is
Sent from my SPH-L710 using xda premium

unrevoked said:
I asked him if it was illegal he said no. Unlocking the phone is
Sent from my SPH-L710 using xda premium
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Yes, it's not illegal. But it does void your claim on the warranty, and if the rep was having a bad day, he could have easily turned you away for rooting.

What I have found is that although it is not " illegal " . It does not necessarily mean that you will not get a hard time about it. I have had very different experiences even in the same store. Both negative, and positive. So I've learned it's better to remove as many reasons for people to give you a hard time as possible.
TEAM MiK
MikROMs Since 3/13/11

unrevoked said:
I asked him if it was illegal he said no. Unlocking the phone is
Sent from my SPH-L710 using xda premium
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It isn't. But there's always "That Guy" who feels he can deny you service because you can do fancy things to your phone

Yea i could understand that. But i would tell them il come back hen its not void. Thats just my way of handling people like that. If not u can always say u lost it in the lake or it got stolen. Just means more paperwork.
Sent from my SPH-L710 using xda premium

unrevoked said:
Yea i could understand that. But i would tell them il come back hen its not void. Thats just my way of handling people like that. If not u can always say u lost it in the lake or it got stolen. Just means more paperwork.
Sent from my SPH-L710 using xda premium
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I guess it's easier to complicate things and waste more of your time instead of taking an extra minute and running ODIN.

Well I don't think being rooted would have any affect on a cracked screen. However I would restore and unroot to be safe. Never know if some pissed of employee wants to take is anger out on you and flag something on your account. Or put notes that could hurt future insurance issues.
Sent from my Freeza MD4 Stock Rooted Galaxy S3

TheSocalGuy79 said:
Well I don't think being rooted would have any affect on a cracked screen. However I would restore and unroot to be safe. Never know if some pissed of employee wants to take is anger out on you and flag something on your account. Or put notes that could hurt future insurance issues.
Sent from my Freeza MD4 Stock Rooted Galaxy S3
Click to expand...
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Regardless if you want stock the method I linked to is one zip to flash saves a lot of time tbh. I keep it on my sd card after I went through hell to get back to stock when my charge port busted and I couldn't connect to my pc.
Sent from my blue galaxy

I was having an issue with my wife's Epic 4G and I was talking to 2d level tech support and told her I was rooted and she said that didn't matter. Also had the support person at the store (not a 3rd party store, but an authorized service center) in KC tell me the same thing. So I just don't worry about it now.

best to be on the safe side
look, its best to stay on the safe side... make a nandroid backup and unroot your phone... its your best bet... it is easily the safest way to go

Weirdest thing ever..

So I convince my sister to let me root her phone after showing her my awesome phone. I get all the files and prepare for the Odin flash but when I go into download mode on her phone everything says custom and she has a flash count of 7. Weird thing is that her phone isn't pre owned and I can guarantee that her phone has never been rooted or had anything flashed on it. Anybody see this before?
Sent from my SGH-T999

Not I. The only way to trip the counter is to flash anything but official firmware via odin.
You sure it wasn't a refurb, or used and repackaged? Unless she got it direct from T-Mobile or a Wal-Mart type store, this is very possible.
Sent from my SGH-T999L using xda premium

That's the weird thing, she bought it straight from tmobile. My sister has no idea how to do any of this stuff so I know she didn't root it before.
Sent from my SGH-T999

Maybe it was used for batch testing? I kinda doubt there's any way to get to the bottom of this one...
Sent from my SGH-T999L using xda premium

Yeah but it kind of makes me curious what would have happened if she ever needed a warranty replacement...
Sent from my SGH-T999

marcoxx626 said:
Yeah but it kind of makes me curious what would have happened if she ever needed a warranty replacement...
Sent from my SGH-T999
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TriangleAway?

Yeah I used triangle away after I rooted it
Sent from my SGH-T999