Cracked Screen - T-Mobile Samsung Galaxy S 4

I apologize if this is in the wrong section, I didn't know whether or not it belonged in the Q&A section since it's not a problem with the actual phone.
Anyways, I have dropped my old electronics countless times and never suffered the consequence of having a cracked screen due to either having a case on or just complete luck. I dropped my GS4 yesterday (on my birthday too ) and of course...the screen ended up cracking. I had been waiting for my case to arrive and of course, it arrived when I got home later that day. The reason I'm posting this is because I would like to ask for help such as your opinions on what to do or how I could fix it in the cheapest way possible. I am a student in high school without a job so coming up with around $200-300 is something that would take months to do. Can any of you guys help or give me advice on what to do because I've never dealt with repairing or dealing with a cracked screen before. Thanks in advance!

Do you have insurance on the phone through T-Mo, or Sq. Trade?

Is the amoled cracked or just the outer glass
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W.Feather said:
Do you have insurance on the phone through T-Mo, or Sq. Trade?
Click to expand...
Click to collapse
I pay insurance every month with T-Mobile
Sent from my Nexus 7 using Tapatalk HD

rockstarar said:
Is the amoled cracked or just the outer glass
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Click to expand...
Click to collapse
How would I know? Im guessing the amoled being cracked would mean the display would start to malfunction but it hasn't so I think that its only the outer glass that is cracked
Sent from my Nexus 7 using Tapatalk HD

Probably, just the outer glass. There are some good deals on ebay.
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Idkwts said:
How would I know? Im guessing the amoled being cracked would mean the display would start to malfunction but it hasn't so I think that its only the outer glass that is cracked
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
Right on the money. Outer glass
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---------- Post added at 09:09 PM ---------- Previous post was at 09:07 PM ----------
I was under the impression that the digitizer, display, and outer glass were glued together on this phone? Not 100% sure
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Karakoram2 said:
Probably, just the outer glass. There are some good deals on ebay.
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Click to expand...
Click to collapse
If I were to buy the outer glass, would I just replace it myself? Sorry if that was a dumb question, I just want to be sure of everything.
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rockstarar said:
Right on the money. Outer glass
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---------- Post added at 09:09 PM ---------- Previous post was at 09:07 PM ----------
I was under the impression that the digitizer, display, and outer glass were glued together on this phone? Not 100% sure
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Click to expand...
Click to collapse
I thought that as well which is why I didn't even think of looking on eBay because I expected all three parts to be very costly
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Exactly. So you either pay a lot or have to deal with using a hairdryer to loosen glue and stuff...
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Will move to Q&A

rockstarar said:
Exactly. So you either pay a lot or have to deal with using a hairdryer to loosen glue and stuff...
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Click to expand...
Click to collapse
Thanks for the help!
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Just do a claim in which case, pay the $100 deductible, get it fixed right while maintaining warranty coverage, no sense trying to fix it yourself, messing it up and loosing any coverage you currently have just to save ~50 bucks on a $650 phone ....

W.Feather said:
Just do a claim in which case, pay the $100 deductible, get it fixed right while maintaining warranty coverage, no sense trying to fix it yourself, messing it up and loosing any coverage you currently have just to save ~50 bucks on a $650 phone ....
Click to expand...
Click to collapse
I went to TMobile yesterday and they directed me towards Asurion and I filed a claim which they should reply to by today. However, I did some poking around on the Asurion website and saw that the deductible was $175 for the GS4 which is pretty steep for me.

not bad considering the first google search I found for a screen (granted its for the international version) is ~270, http://www.etradesupply.com/oem-sam...nd-digitizer-assembly-with-front-housing.html
and $350 at iFixandrepair
http://www.ifixandrepair.com/sam-galaxy-s4-lcdscreen
Sorry but your cheapest route is to take the deductible hit. Yes you can possibly "defuse" the digitizer/glass/screen, but chances are it will break....take it to a local store and get a quote for the fixing, and take the best option. I would say save slightly and get it fixed via insurance, as it will likely be the cheapest, and best for the end result (IE you dont break warranty / insurance coverage by getting the repair done yourself). Just my 2 cents.
-W.Feather
Idkwts said:
I went to TMobile yesterday and they directed me towards Asurion and I filed a claim which they should reply to by today. However, I did some poking around on the Asurion website and saw that the deductible was $175 for the GS4 which is pretty steep for me.
Click to expand...
Click to collapse

Related

First phone that cracked with a protective cover?

My phone just cracked while playing Foosball with my brother. Unlike any others, the screen was directly impacted by the Foosball stick, not from dropping damage. I'm using a Trident aegis case on mine. I'm considering buying a squretrade insurance as its the best option right now
Sent from my SGH-T999 using xda app-developers app
Does the cover actually cover the screen? I would get any insurance you can if you don't currently have any..
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Swimguy14 said:
Does the cover actually cover the screen? I would get any insurance you can if you don't currently have any..
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Click to expand...
Click to collapse
Just the bezel but yea I'm already out of T-Mobile 14 day period so ill be buying insurance from squaretrade
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Well in that situation the case is really irrelevant; if the stick hit the screen directly it wouldn't make a difference whether there was a case on it or not.
I believe you can add insurance from tmobile up to 30 days after getting the phone but the deductible is ridiculous, like 150$ i believe. Nonsense when the phone was 99$ in the first place.
Sent from my SGH-T999 using xda premium
Swimguy14 said:
Well in that situation the case is really irrelevant; if the stick hit the screen directly it wouldn't make a difference whether there was a case on it or not.
I believe you can add insurance from tmobile up to 30 days after getting the phone but the deductible is ridiculous, like 150$ i believe. Nonsense when the phone was 99$ in the first place.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
Squaretrade deductible is only $99. So ill go with that
Swimguy14 said:
Well in that situation the case is really irrelevant; if the stick hit the screen directly it wouldn't make a difference whether there was a case on it or not.
I believe you can add insurance from tmobile up to 30 days after getting the phone but the deductible is ridiculous, like 150$ i believe. Nonsense when the phone was 99$ in the first place.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
Umm I wanna know where the hell did you get an S3 for $99 lol
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Crisisx1 said:
Umm I wanna know where the hell did you get an S3 for $99 lol
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Click to expand...
Click to collapse
That's what I wanted to ask lol
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No you can't. You have 14 days from the date of purchase to add insurance after that you can't. Unless you file a warranty exchange. That will give you the chance to add insurance. 7.99 a month. Trust me I do this everyday at t-mobile.
Wish you would have seen my thread about a week ago when I dropped my s3 and cracked the screen. I was trying to warn everyone this can happen. So add insurance!
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hucesar1017 said:
No you can't. You have 14 days from the date of purchase to add insurance after that you can't. Unless you file a warranty exchange. That will give you the chance to add insurance. 7.99 a month. Trust me I do this everyday at t-mobile.
Wish you would have seen my thread about a week ago when I dropped my s3 and cracked the screen. I was trying to warn everyone this can happen. So add insurance!
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Squaretrade gives you 90 days don't they?
Swimguy14 said:
Well in that situation the case is really irrelevant; if the stick hit the screen directly it wouldn't make a difference whether there was a case on it or not.
I believe you can add insurance from tmobile up to 30 days after getting the phone but the deductible is ridiculous, like 150$ i believe. Nonsense when the phone was 99$ in the first place.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
The replacement cost of an in contract GS3 is about $650. $150 doesn't sound so bad.

Great I just cracked my screen.. now what?

I bought a sexy back battery cover for my s3 and I took it out of the case to try to be flashy.. I got up while my phone was on my lap and bam right into the st bashing the corner just a lil scratches and one crack horizontally across the phone. I live in Miami hoping to get it fixed asap.. anybody know how much or where I could do this? Im so bummed now... any help is appreciated.
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Just got off the phone with Samsung and they will replace it for 177 dollars I guess it's not that bad but if anybody knows of better deals let me know
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Insurance? Wouldn't the deductible be cheaper?
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Deductible is 130 so you're not paying much more at 177
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I forgot to mention i have no insurance... ahh
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then go with the samsung deal. better than buying a new phone, and since they are doing the work it should have some sort of warranty
-FuRBz- said:
then go with the samsung deal. better than buying a new phone, and since they are doing the work it should have some sort of warranty
Click to expand...
Click to collapse
Do u think once its fixed I should sell it and get another one ??
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pezlomd said:
Do u think once its fixed I should sell it and get another one ??
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Click to collapse
why would you do that? because of the scratches?
You can still buy insurance
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Android_Monsters said:
You can still buy insurance
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Click to collapse
Maybe 3rd party but you only have 14 days to add it with tmo
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pezlomd said:
Just got off the phone with Samsung and they will replace it for 177 dollars I guess it's not that bad but if anybody knows of better deals let me know
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Click to expand...
Click to collapse
Thanks. This is good to know in the future. Im past my 14 days already so I wasnt able to add Tmo insurance but $177 isnt bad at all. But I assume you have to send it in and I wonder how long that would take. That's the only drawback but still better non the less. Did you call samsung support or did you chat with them? Also Tmo will cover software issues for 1 year for free but you just have to pay $20 to get a replacement, and after you get a replacement they will ask if you want to add insurance. Once you have tmo insurance then its $5 for software issues and $130 for physical damage as that goes through Asurion and not Tmobile technically. So thats another route if you didnt get it within 14 days of your contract. I Know its too late now but once your phone is fixed you have that option still.
I'm thinking about going through Squaretrade insurance too but you also have to send them the phone for repair. Its avg about $5 a month with their 2 yr insurance plan. But I dont recall if there's a certain period that you have to apply. It might be 30 days within your contract. I have to double check.
Here's the one for squaretrade with $99 deductible
http://www.amazon.com/SquareTrade-S...8&qid=1346280977&sr=8-14&keywords=squaretrade
pezlomd said:
Do u think once its fixed I should sell it and get another one ??
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Click to expand...
Click to collapse
when they replace the screen they replace the benzel too to probably your repaired phone won't show any signs of repair.
But do u think my phone will suffer performance wise. Thats what im worried about.
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pezlomd said:
Do u think once its fixed I should sell it and get another one ??
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Click to expand...
Click to collapse
Why? It'll work just fine.
Sent from my SGH-T999
---------- Post added at 08:43 PM ---------- Previous post was at 08:42 PM ----------
pezlomd said:
But do u think my phone will suffer performance wise. Thats what im worried about.
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Click to expand...
Click to collapse
A new screen won't slow your phone down.
Sent from my SGH-T999
I was worriee maybe the fall would affect something.. but for the most part im happy i can fix it.. they say it will take out 2 weeks
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pezlomd said:
I was worriee maybe the fall would affect something.. but for the most part im happy i can fix it.. they say it will take out 2 weeks
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Click to expand...
Click to collapse
No you should be fine
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pezlomd said:
But do u think my phone will suffer performance wise. Thats what im worried about.
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Click to expand...
Click to collapse
Not at all if it is just screen damage which u say it is then they are literally going to unscrew the screws on back take the board out replace screen put motherboard back in and that's that. I'll tell u what let them do it. There is a little more involved to it then that won't get into detail but I did two friends screens and the one kid wanted the black face or the dark face(screen that's on pebble blue) on his white gs3 and it was a *****. Taking the board camera, connectors all that was easy....its the glue that holds the screen to the actual housing that is hard to get off. And u have to get it all off for screen to sit in there nicely anyways he liked the job I did it actually looked cool minus the white home button. Anyways good luck send it to Samsung now but after go with ensquared or squaretrade
10 words
Sent from my SGH-T999 using xda premium
Hi,
What about buying the screen from ebay and trying to replace it yourself? It might be a little complicated and hard without having proper skills but you can try it out.
I have owned an iphone 3gs in a past and once when I cracked the screen I replaced it myself saving lots of money. It worked just fine. You can give it a try but I'm not really sure how hard it is on samsung.
And yeah, it was a digitized, and a display itself
dan_nny said:
Hi,
What about buying the screen from ebay and trying to replace it yourself? It might be a little complicated and hard without having proper skills but you can try it out.
I have owned an iphone 3gs in a past and once when I cracked the screen I replaced it myself saving lots of money. It worked just fine. You can give it a try but I'm not really sure how hard it is on samsung.
And yeah, it was a digitized, and a display itself
Click to expand...
Click to collapse
Because that will probably cost more than Samsung will do it for.
Sent from my SGH-T999

The sad story of a Broken Screen and no options...

Alright, so the unthinkable happened. Yes, I dropped my beloved Note II. Less than two weeks into owning it, too.
The drop was about 2 feet and landed on my foot, then bounced onto a tile floor (yeah, I know). The fall was light and hardly made a sound, but alas I now have a spiderweb originating on the left side of my screen. It's not too bad but here are some pictures so you know the kind of damage that can befall your phones.
It was VERY difficult to take pictures of, but it's easy to see under a light. I just thought some of you might want to know how easily the screen can be broken.
If anyone has any advice on dealing with this, It would be greatly appreciated.
P.S. I'm in Canada with Bell, and have their smartphone premium care plan. I haven't spoken to anyone yet as this happened this evening, but it looks like it only covers accidental damage resulting in failure, for which i have to pay 150$ for a new phone (that seems to be the only option). So for now I think I'm stuck with a very sadly broken screen. If anyone cares, I'll update later after I talk to them.
I have same plan with Bell. You will be covered. Just have to pay the $150 on your next bill and send in your old one. My daughter dropped a 3 week old bold 9900 into the toilet and it was covered!
Sent from my SGH-I317M using xda premium
http://www.ebay.com/sch/i.html?_trk...+note+2+replacement+screen&_sacat=0&_from=R40
Damn man sorry to hear that. I've only done iphone screen replacements so not sure how difficult these are to replace but here are some you can pick up if your comfortable doing this kind of stuff.
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same happened to mine today but the damage is much worse.
If anyone has experience with repair options I'd love to hear about it.
I got mine on release day, and the guy in the store took their demonstrator to lunch and dropped it. Cracked the screen on the corner.
I replaced the screen on my Inspire and it wasn't too bad. I watched the video of replacing on the GN2 and it looked quite a bit easier, so I think you would be fine trying to replace yours. Good luck
Too funny. I did the same yesterday. Had it sitting on my wallet face down on the kitchen table and it slid. I caught it with my legs, rolled off my foot and hit the ground. About a 6 inch fall at most. Two big cracks and a chip. Two generations of notes, two broken screens Haha.
Have a square trade warranty and the phone actually functions like normal so there is at least that.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Forgot to add this excellent site http://www.ifixit.com/Guide/Galaxy+Note+2+-+N7100+Complete+Disassembly+&+Assembly/11811/1 Its where I learned how to do idevices.
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I got the AT&T protection plan for just 10 bucks more, covers everything...... EVERYTHING!
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45ACP1911 said:
http://www.ebay.com/sch/i.html?_trk...+note+2+replacement+screen&_sacat=0&_from=R40
Damn man sorry to hear that. I've only done iphone screen replacements so not sure how difficult these are to replace but here are some you can pick up if your comfortable doing this kind of stuff.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Click to expand...
Click to collapse
The problem is that I'm not sure if it's just the glass on the front that's broken, or the OLED/ touch panel itself (since I believe it is a single panel on this phone, right?), which is at minimum 200$ to order the part. I am entirely comfortable replacing it myself, though I don't want to pay that much if I can avoid it.
I'll take it to the Bell store tomorrow and see what they can do before doing anything else though.
SpectrumOnFire said:
The problem is that I'm not sure if it's just the glass on the front that's broken, or the OLED/ touch panel itself (since I believe it is a single panel on this phone, right?), which is at minimum 200$ to order the part. I am entirely comfortable replacing it myself, though I don't want to pay that much if I can avoid it.
I'll take it to the Bell store tomorrow and see what they can do before doing anything else though.
Click to expand...
Click to collapse
If you can turn it on and see the OLED is providing images then its fine. The didgitizer is all you need to replace. The ifixit link is the best place to learn from. I replace screens on many phones and as long as you follow the golden rules your going to have a great repair experience.
1. Ask or search before you guess
2. NEVER EVER force anything. If it wont budge seems to require force. Check your sorce and ask first.
3. Double check all your connections
4. Keep a clean work space with plenty of light.
5. Stay geounded. (Usa a mat, strap, or whatever.)
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45ACP1911 said:
http://www.ebay.com/sch/i.html?_trk...+note+2+replacement+screen&_sacat=0&_from=R40
Damn man sorry to hear that. I've only done iphone screen replacements so not sure how difficult these are to replace but here are some you can pick up if your comfortable doing this kind of stuff.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Click to expand...
Click to collapse
So the link in this post should be the piece I would buy? (Thanks 45ACP1911)
Just curious. Do any of you guys have a case on when the Note fell ?
kvssvarma said:
Just curious. Do any of you guys have a case on when the Note fell ?
Click to expand...
Click to collapse
Nope, no case. Got the Samsung tpu case incoming now though for when I send it in for warranty repair.
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drochro said:
I got the AT&T protection plan for just 10 bucks more, covers everything...... EVERYTHING!
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Click to expand...
Click to collapse
10 dollars more... every month
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majorbgss said:
10 dollars more... every month
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Click to expand...
Click to collapse
Plus deductible of $200 I believe.
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That's why I waited to buy from Best Buy, it's$10/mo, but no deductible. You might get a refurb if they can't fix it, but at least it is free.
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Astom22 said:
That's why I waited to buy from Best Buy, it's$10/mo, but no deductible. You might get a refurb if they can't fix it, but at least it is free.
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Click to expand...
Click to collapse
Does at&t give you a new one if they can't fix?
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sodomanaz said:
Plus deductible of $200 I believe.
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Click to expand...
Click to collapse
They have 2 insurance options
1) $7.00 - Insurance Only
2) $10.00 - Insurance + Better CS + GPS Location Services
When I was in the store to change sim cards, the in store rep told me only the $10.00 was available. However, when I called into AT&T CS, they allowed me to chose just the $7.00 option. $200.00 deductible still applies.
I believe it was covered in a previous thread, but Best Buy insurance does not cover lost or stolen phones.
pyo said:
They have 2 insurance options
1) $7.00 - Insurance Only
2) $10.00 - Insurance + Better CS + GPS Location Services
When I was in the store to change sim cards, the in store rep told me only the $10.00 was available. However, when I called into AT&T CS, they allowed me to chose just the $7.00 option. $200.00 deductible still applies.
I believe it was covered in a previous thread, but Best Buy insurance does not cover lost or stolen phones.
Click to expand...
Click to collapse
Yeah my wife got the same deal and looking online at the bill I lold and unchecked the extra $3 as I'm smart enough and don't need att's help in regards of setting anything up or any kind of usage.
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Broken screen + Big dents in bezel.

It happened yesterday, i knew it would happen at some point...
Anyone know how much it will cost me? The device is still working fine, but i have no idea for how long it will..
It's pretty funny actually, i was thinking about buying a case, a few hours later my phone fell on the ground.
So, any cheap repair options and useful cases for the future?
Visit cnn.cn I've bought from them before and have no complain. You'll find the rear housing for around $10 and if your screen still responds to touch and asking as your amoled is intact then you probably just need to replace the front glass which is also cheap and around the rang of $10 - $20. However, if your amoled or digitizer is unresponsive then the whole screen assembly would cost you around $320. Good luck.
Sent from my GT-N7100 using xda premium
Ill have a look!
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klect said:
Ill have a look!
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Click to expand...
Click to collapse
Check my post herehttp://forum.xda-developers.com/showthread.php?t=2251245
Sent from my GT-N7100 using xda premium

Tell me how to get a new glass from sprint

I would like to get my glass replaced. Sprint seems to be very picky on replacing glass or screens. I'm looking for a guarantee way to get new glass threw sprint. Yes I do have the insurance. Thanks in advance.
Sent from my SPH-L900 using xda app-developers app
If the crack is too big they won't do anything. File a claim.
w7excursion said:
If the crack is too big they won't do anything. File a claim.
Click to expand...
Click to collapse
This,
Use to replace them free with insurance. My og Evo got shattered 6 months after I got it when I fell through an attic and I landed on it. They replaced the screen for free. Now it has to be a crack less than 2" I think.
Sent from my HTCONE using xda app-developers app
They replaced mine no questions asked
GuitarJesus said:
They replaced mine no questions asked
Click to expand...
Click to collapse
That's great. Did you go to the store or call? I notice if you call they ask you to go in rhe store. I have deep scratchs and want to get a new glass. Im trying to cover my tracks to make sure they dont turn me down. Thanks for your help.
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