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Experience ordering my galaxy nexus from mobilecityonline.com
Im sure with the many websites selling the nexus their are people who wondering where to buy from and hopefully this will help.
I had signed up for email alerts on the stock for the galaxy nexus. When I first checked they were expecting an ETA of Nov 23 2011(which I believe was the day before thanksgiving). It wasn't bad at all so I decided to check the place out. November 22 comes along and I get an email from MCO stating that the phone is in stock. I had pre ordered it. So once I authorized the payment I had To verify my card and ID. This was the biggest "hassle" of the entire process but I also understand that the phone is a $750 and they want to prevent fraud. I couldn't FAX my information on the day stock came in so I had to wait until the day after thanksgiving. Once I faxed my information, I called and they had to verify with the store manager (they base their store in NYC). Weekend goes by then Monday comes along. I get an email that they have shipped my phone. I receive my phone on Tuesday and I couldnt have been more excited. All in all the customer service was great. They answered all their calls in a timely manner and they always called back. I will deft purchase at MCO again.
Sent from my Galaxy Nexus using XDA App
I live close to their store, and agree... they're a top notch shop. Have bought many phones and accessories from them and never a problem.
Damn, could have just jumped on the subway and bought there. Its OK negri was great to deal with.
Sent from my Galaxy Nexus using Tapatalk
Went real early to my AT&T store here in St.Louis...and was told their shipment was still inbound...and most of all the other AT&T stores around here have none or only 1 or 2 to sell today...
Man...what a lousy way to do things for a launch day on a product...Someone screwed up big time...
Mac
seems like every store here has 20 (im in miami). I kinda regretted preordering
I wish I had pre-ordered, but I didn't think I was going to want it initially until I played with it at a local store. I have called over 30 stores in the NYC area (time to kill today). None of the manhattan stores have any. I have found a few in Brooklyn with white. Not titanium to be found.
I'll either wait till Best Buy has it or I'll wait till the next shipment.
I stopped by a Rogers store in Calgary yesterday and they told me that Rogers has only received 20 for the whole city so far! That is for a city with a population of 1.1M??? Very sad Samsung. You will never beat Apple this way!!
I don't know if this is Samsung's fault completely. It seems like Sprint here in America has them in stock all over the place, but I can't find them at AT&T. Perhaps Rogers and AT&T didn't order enough?
rchapoteau said:
I don't know if this is Samsung's fault completely. It seems like Sprint here in America has them in stock all over the place, but I can't find them at AT&T. Perhaps Rogers and AT&T didn't order enough?
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This is likely the case. Samsung hasn't listed any shortages of the note 2 and many Asian carriers got this phone by the droves. Sprint stores have a crap ton around Atlanta GA, but ATT stores have around 20ish (checked 2 stores) so it seems to be carrier orders that were low and not Samsung shipments.
Curiously ATT has had more growth in Online purchases than Sprint, so they may be trying to find a good balance between not over/under ordering at physical stores and relying on online purchases for the bulk of their shipments. I ordered mine from ATT online. Just thinking out loud.
Sent from my SAMSUNG-SGH-I317 using xda premium
Mac11700 said:
Went real early to my AT&T store here in St.Louis...and was told their shipment was still inbound...and most of all the other AT&T stores around here have none or only 1 or 2 to sell today...
Man...what a lousy way to do things for a launch day on a product...Someone screwed up big time...
Mac
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I went to the Fenton store on Friday. They had 4.
With 6 people in queue in front of me, I asked the girl who checked me in if anyone else was there for the Note 2. She said no and agreed to grab one for me and check me out since I was buying it off contract.
I told her that there was another guy waiting on one (who I had met while wandering the store waiting). Hopefully he got his too!
Nassau New York, none of the AT&T stores have any yet...everyone I called kept telling me to call back in a few hours to see if the they got the shipment in. I got mine at a small non-corporate store on Friday, so if anyone around here is looking check out those little guys.
mrwoofus said:
I went to the Fenton store on Friday. They had 4.
With 6 people in queue in front of me, I asked the girl who checked me in if anyone else was there for the Note 2. She said no and agreed to grab one for me and check me out since I was buying it off contract.
I told her that there was another guy waiting on one (who I had met while wandering the store waiting). Hopefully he got his too!
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My salesman checked all of the St.Louis stores including Fenton since it's only a couple miles from Sunset Hills...they were out too...Have to wait and see if they are coming in on the truck today..My salesman will hold 1 for me along with what ever cases they have if they come in too..:fingers-crossed:
Mac
At&t in Secaucus Nj had both colors today. I'm in the best buy in woodbridge now waiting to trade in my old note for the note 2 here. Its the only one in the area that has titanium in stock today. Many stores are expecting shipment today or tomorrow though.
rchapoteau said:
At&t in Secaucus Nj had both colors today. I'm in the best buy in woodbridge now waiting to trade in my old note for the note 2 here. Its the only one in the area that has titanium in stock today. Many stores are expecting shipment today or tomorrow though.
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What about cases? They basically had only the flip cover last week.
Cleveland AT&T store had a bunch of them - I got the first one, straight out of the shipping box. I was the only one getting one that morning. It's strange how good AT&T is around here in terms of speed and everything, given what a medium market we are - must be the holdover corporate presence they've had here for years.
SysAdmNj said:
What about cases? They basically had only the flip cover last week.
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I didn't see any. I ordered a case from amazon previously that I'm waiting for.
Where did you go in St. Louis? I went to the store attached to the "device support center" on Olive and got my grey model on launch day. As far as I know they had plenty in stock; the reps were still pushing Galaxy S IIs.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Plenty at the corporate store I go to in indy.
Sent from my SAMSUNG-SGH-I317 using xda premium
Guinness114 said:
Nassau New York, none of the AT&T stores have any yet...everyone I called kept telling me to call back in a few hours to see if the they got the shipment in. I got mine at a small non-corporate store on Friday, so if anyone around here is looking check out those little guys.
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I purchased mine from AT&T Roosevelt Field Mall. When I got there and asked, they said they only had 2 left and this was at 1pm. Before I finished my purchase, I heard another customer come in and ask for the other one.
Colonel Panic said:
Where did you go in St. Louis? I went to the store attached to the "device support center" on Olive and got my grey model on launch day. As far as I know they had plenty in stock; the reps were still pushing Galaxy S IIs.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Click to expand...
Click to collapse
The corporate store on Lindbergh in Crestwood...and they still didn't have any today as well...no shipment scheduled for today
They have checked the other stores stock via computer for me...and this is getting a little frustrating. How can you have a launch without enough stock to sell to the customers..I know I'll wind up getting one sooner or later...and as my good wife always tells me..." everything for a reason " but damn....this really aggravates me
Mac
So I was in AT&T today getting ready to pre-order and setup my new contract when the sales associate told me they were getting the Note 4 in stock tomorrow. SO I hesitated and said should I just setup my new account tomorrow instead and he replied yes and set me up an appointment for when I get off work. Well paranoid me I am worried they will sell out before I get off work tomorrow so I called and talked to the manager, now she is saying she is pretty sure they are gonna get it tomorrow but told me it is not guaranteed but that if I call in the morning they will put one aside for me if they do arrive.
Has anyone been to an AT&T store lately and told this?
Called 4 stores around me. 2 told me the 17th, one told me the 14th, the 4th one told me they would start receiving stock between tomorrow and the 17th and could sell them as they received them.
AT&T reps who work in stores don't know MODERATOR EDIT. What's funny is that they think they do.
AT&T online says it will ship by the 14th. The reps are not allowed to hold any phones for customers so don't believe that BS haha.
Hardcore73 said:
AT&T online says it will ship by the 14th. The reps are not allowed to hold any phones for customers so don't believe that BS haha.
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Well that I know but I spoke with the manager of the store and she said technically she can't but she would since the guy jerked me around. Oh well, we will find out tomorrow
Update 1: Just woke up and getting ready for work, will call AT&T an hour after they open to see if they came in and to see if the manager will hold her word.
Good luck! We xda members
know how you feel!
Sent from my SAMSUNG-SM-N900A using XDA Free mobile app
When I went and pre ordered it on monday, the ATT in Etown Ky said they will have them today. I went ahead and had the pre order shipped to my house though. I dont want them trying to sell my preorder just because I was at work.
Although we should never trust what an AT&T rep says, from my past experience the stores do get the phones earlier than when pre-orders ship, but they do not put them out for sale until after pre-orders have already shipped. Makes since because why would they sell to a walk-in before those that have pre-ordered.....if they did this than where would the loyalty be!? Yeah I know, AT&T has no loyalty.
Both lstores I went to in nyc said 15th
Sent from my SAMSUNG-SM-N900A using XDA Free mobile app
Not that I want this to happen, but I was a pre-order for the FitBit Flex. That launch was a nightmare!! Pre-order started literally months ahead of release. (4, if I remember right) Then, Best Buy started selling them 4 days before the actual launch, so all the pre-orders got screwed.
Sorry for the late update but surprise surprise, no Note 4 delivery... Oh well I was at least able to get my pre-order in so now it's back to the good old refresh the email like no tomorrow and pray for early shipments
Not all reps.
kyan~ said:
Not all reps.
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Well the reps I talked to are nice and Ive dealt with them before when the S4 was about to be released. I was just bummed at how even the store manager told me it was coming, then I come in the next day saying I was told this to be questioned on who told me it and why.. Either way my pre-order is in and I'm hoping it ships early like my Galaxy S4 did.
TMobile devices are shipping now.
After checking my tracking number It shipped from KY which is where TMobile warehouse resides I guess and my phone is showing in the Nashville UPS hub since im located here in Nashville TN.
It has a delivery date of this Monday by 4PM.
That goes for allot of people who preorderd on TMobile. Getting devices way ahead of the 17th!.
Still no change on my pre-order status for the phone, but interesting enough on friday my sim-card they include in the pre-order changed from "preparing to ship" to "processing". Hoping for a speedy shipment.
I'm with AT&T and still sitting at preparing to ship between the 14th and 16th but I'm willing to bet this will change come monday. Not expecting much today since it's Sunday. Quite surprised your status changed so late on a Saturday, maybe they will at will at least get the devices to UPS today. They won't move obviously but if they have them then that means first thing Monday morning it's gonna get real :fingers-crossed::victory::fingers-crossed:
Krazzor said:
Still no change on my pre-order status for the phone, but interesting enough on friday my sim-card they include in the pre-order changed from "preparing to ship" to "processing". Hoping for a speedy shipment.
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My sim also has been changed to processing. But my note order is still sitting at preparing to ship
Sent from my Nexus 5 using xda app-developers app
falcons2 said:
My sim also has been changed to processing. But my note order is still sitting at preparing to ship
Sent from my Nexus 5 using xda app-developers app
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I wouldn't expect to see anything change unto the early morning Monday hours. It's Sunday, NOTHING moves on Sunday. I mean businesses can drop **** off sometimes but it just sits in a back room waiting for business hours.
rfs830 said:
When I went and pre ordered it on monday, the ATT in Etown Ky said they will have them today. I went ahead and had the pre order shipped to my house though. I dont want them trying to sell my preorder just because I was at work.
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Etown has them in stock. Just purchased mine.
Samsung had said it may have replacements as early as this week.
That is true. Just got off phone with Verizon this morning they stated new note 7 will be in stock next week
androidman0225 said:
That is true. Just got off phone with Verizon this morning they stated new note 7 will be in stock next week
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That's cool. Well another week of hoping everything is good lol.
I am sure there are note 7 already made from the atl factory. So those i assume will be the replacement this week if so.
Sent from my SM-N930V using Tapatalk
Per the discussion I had moments ago with a Verizon rep for their on-line store, September 17th is the expected date for new (non-exploding) Note 7 inventory.
I've been told by a rep from Samsung that the Note 7 replacements were received by Verizon stores today. I am going to the closest store today to hopefully get a new phone. The phone number set up by Samsung for the Note 7 replacement issue is 1-888-987-4357.
UPDATE 03:02 PM: I just checked with the closest stores to me and no replacements have been received.
jefe1955 said:
I've been told by a rep from Samsung that the Note 7 replacements were received by Verizon stores today. I am going to the closest store today to hopefully get a new phone. The phone number set up by Samsung for the Note 7 replacement issue is 1-888-987-4357.
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Can you confirm? Just spoke with verizon and they said they had 0 shipments in for replacements.
ars0n said:
Can you confirm? Just spoke with verizon and they said they had 0 shipments in for replacements.
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I can confirm that the Samsung rep was wrong. The 3 Verizon stores that I talked to have not gotten replacement units yet.
jefe1955 said:
I've been told by a rep from Samsung that the Note 7 replacements were received by Verizon stores today. I am going to the closest store today to hopefully get a new phone. The phone number set up by Samsung for the Note 7 replacement issue is 1-888-987-4357.
UPDATE 03:02 PM: I just checked with the closest stores to me and no replacements have been received.
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Click to collapse
I called Samsung this morning and the woman I spoke to said that the new phones should begin shipping out the end of this week and that I should start calling Verizon around Wednesday of next week (9/14) to see if they are in stores yet.
Well I'll be in the Bahamas next week, so hopefully they have some Note 7's left for me to exchange when I get back lol
Just got back from a VZ store. It's amazing how incompetent these stores are. They dont know annnnyyyytttthhhiiiinnnngggg. Or rather they just dont want to be bothered. If you have products arriving, or you placed an order for a product, shouldnt you know when it is arriving? I can't imagine Corporate or UPS does not provide tracking numbers.
situman said:
Just got back from a VZ store. It's amazing how incompetent these stores are. They dont know annnnyyyytttthhhiiiinnnngggg. Or rather they just dont want to be bothered. If you have products arriving, or you placed an order for a product, shouldnt you know when it is arriving? I can't imagine Corporate or UPS does not provide tracking numbers.
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It's Verizon, you can't expect too much
Each store acts like their own and their employees don't know anything Zzz
No new Note 7s anywhere in Midland/Odessa. Unknown when stock is coming in.
jenlovestattoos said:
I called Samsung this morning and the woman I spoke to said that the new phones should begin shipping out the end of this week and that I should start calling Verizon around Wednesday of next week (9/14) to see if they are in stores yet.
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situman said:
Just got back from a VZ store. It's amazing how incompetent these stores are. They dont know annnnyyyytttthhhiiiinnnngggg. Or rather they just dont want to be bothered. If you have products arriving, or you placed an order for a product, shouldnt you know when it is arriving? I can't imagine Corporate or UPS does not provide tracking numbers.
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Click to collapse
Look guys, there has been no actual information from samsung in regard to this incident quite honestly its gonna be a minute they have to re-product a few million Note7's so them getting it done in a few weeks is fantastic but we all have to take into account with a production this fast
what other problems are going to pop up, also if the quality is going to be the same?
with that being said I manage a location and the reps are not misinformed there are not informed because none of our stores have been updated after us allowing them all to be returned damaged or not. now if the reps you are speaking with no professional enough (a bad apple) then ask to speak with another or the manager, we are all about our customer service.
Froztvolt said:
Look guys, there has been no actual information from samsung in regard to this incident quite honestly its gonna be a minute they have to re-product a few million Note7's so them getting it done in a few weeks is fantastic but we all have to take into account with a production this fast
what other problems are going to pop up, also if the quality is going to be the same?
with that being said I manage a location and the reps are not misinformed there are not informed because none of our stores have been updated after us allowing them all to be returned damaged or not. now if the reps you are speaking with no professional enough (a bad apple) then ask to speak with another or the manager, we are all about our customer service.
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I talked to the manager at a VZW 3rd party retailer and that's pretty much what he said. There has been no official process handed down from Samsung, nor VZW, regarding the exchange of a Note 7 to a Note 7.
He said the only official process handed down is the waiver of re-stocking fees to the 30th and exchange to a S7 or S7 Edge.
Annoyed
To be absolutely clear - I would not expect them to have a new phone in my hands today - I do expect them to have figured out a plan before now, communicate the plan via the media and contacting their partners (aka Verizon) and their customers (aka you and me). I don't find it acceptable that I have to send them the phone back and then they will reimburse me and then I can purchase a phone. Their problem, make it easy for me to cope. Don't make it my problem.
I love my Note 7. I love the dumb stylus that I didn't want to like. But today, I am angry and I am not good at being angry.
Sorry, I needed to vent with folks who likely understand/empathize and frankly probably feel the same way. I will go back to being supportive and reasonable in a little bit.
Update from Samsung!
http://www.samsung.com/us/note7exchange/
coton said:
Update from Samsung!
http://www.samsung.com/us/note7exchange/
Click to expand...
Click to collapse
What is different?
Sent from my Pixel C using Tapatalk
So now that I got an email telling me to turn off the phone I went to the Verizon store. They had no loaner phones. The only thing they could do is let me get a new phone at full retail and waive the restocking fee.
I called Samsung. They took my information and said go back to the Verizon store in 24-48 hours. They should then have a loaner phone.
Sent from my SM-N930V using Tapatalk
Mr. Toad said:
So now that I got an email telling me to turn off the phone I went to the Verizon store. They had no loaner phones. The only thing they could do is let me get a new phone at full retail and waive the restocking fee.
I called Samsung. They took my information and said go back to the Verizon store in 24-48 hours. They should then have a loaner phone.
Sent from my SM-N930V using Tapatalk
Click to expand...
Click to collapse
I went to Verizon store today and they exchanged my Note 7 for a Samsung S7 Edge, but it is not a true exchange, I have until Sept. 30 to exchange again with no fee for the Note 7 when they arrive. If it should happen that the Note 7 replacements are delayed beyond Sept. 30, they will extend my exchange period until they arrive. The manager of the store gave me his card and cell number and wrote down the terms for me. He guaranteed me that I will get one of the Note 7's when they arrive, no matter how long it takes for their shipments to arrive.
coton said:
I went to Verizon store today and they exchanged my Note 7 for a Samsung S7 Edge, but it is not a true exchange, I have until Sept. 30 to exchange again with no fee for the Note 7 when they arrive. If it should happen that the Note 7 replacements are delayed beyond Sept. 30, they will extend my exchange period until they arrive. The manager of the store gave me his card and cell number and wrote down the terms for me. He guaranteed me that I will get one of the Note 7's when they arrive, no matter how long it takes for their shipments to arrive.
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They offered that for me. My problem is I still have unlimited data. I use every loophole to stay in contract and still have my data at $29.99. I can't just return and re-buy at the store. I explained that to the manager. This was the best suggestion he had until the replacement arrives.
Sent from my XT1650 using Tapatalk
Has anyone been able to get a replacement Note 7 yet from Verizon?
Already multiple threads on it. There is no stock of note 7 anywhere yet.
So NOW this thread becomes relevant.... Lol
Anyone yet?
Sent from my SM-G930V using Tapatalk
I've seen some getting their replacements from Best Buy and a few AT&T stores seem to have received them this afternoon, but it seems they are in Maine and Virginia from what I've seen. Wish Verizon would jump on board! They should be pushing an update for the Verizon Note7 tomorrow or Wednesday too, hopefully its got some goodies inside it.
neyenlives said:
So NOW this thread becomes relevant.... Lol
Anyone yet?
Sent from my SM-G930V using Tapatalk
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Justinphxaz said:
I've seen some getting their replacements from Best Buy and a few AT&T stores seem to have received them this afternoon, but it seems they are in Maine and Virginia from what I've seen. Wish Verizon would jump on board! They should be pushing an update for the Verizon Note7 tomorrow or Wednesday too, hopefully its got some goodies inside it.
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Had my wife check the Verizon store where I originally purchased my N7 at on her way home from work. They told her they weren't expecting them in for another week... WTF?!?!
Angus66 said:
Had my wife check the Verizon store where I originally purchased my N7 at on her way home from work. They told her they weren't expecting them in for another week... WTF?!?!
Click to expand...
Click to collapse
Yeah they told me a few days ago that they weren't expecting them for a few more weeks. I don't think the reps know wtf they are talking about sometimes. Gonna try again in the morning and see what happens
I just bought one
I just bought one. Since I only have a few posts, it won't let me paste a direct link to it. It is shipping out tomorrow to be here 9/21 before 10:30AM.
https verizonwireless dot com /smartphones/samsung-galaxy-note-7/
You're welcome!
I also contacted my local store yesterday(and will attempt to do so once again today) and was advised they did not expect any shipments. The person also advised that he wasn't aware when they were actually arriving.. I will, however keep trying.. Every day...
from note 7
My manager friend whos at our reseller store said hes got as much conflicting stories as we do. He did say verizon did say its a one for all when they come in. So basically us exchanger have to be in comp with people who want to buy new ones. Which we discussed how bull**** that is. What he has done is made a list (of those whos called) and when they come in hes going to contact the exchangers and give them first crack.
Wow so ****ed
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Matttrix said:
My manager friend whos at our reseller store said hes got as much conflicting stories as we do. He did say verizon did say its a one for all when they come in. So basically us exchanger have to be in comp with people who want to buy new ones. Which we discussed how bull**** that is. What he has done is made a list (of those whos called) and when they come in hes going to contact the exchangers and give them first crack.
Click to expand...
Click to collapse
I have read that the note 7 won't go on sale for new customers until October. Only exchanges till then.
http://www.androidauthority.com/galaxy-note-7-us-relaunch-717156/
I'm currently at our vacation home roughly an hour away from the nearest corporate store; been here all summer and had my original Note 7 delivered here when I ordered it online.
When I read here this morning that the VZW website was showing the Note 7 available for purchase, I called in to arrange for my replacement to be shipped to me. The Customer Care rep initially claimed that the phone could only be exchanged in a corporate store, but when I explained to her that I had spoken with 2 CC reps previously that had stated unequivocally that a replacement could be shipped, she did some checking and discovered that this was indeed an option.
As I write this, though, she's having an issue using my alternate shipping address (even though it's the same one the original phone was shipped to!), and is working with her manager to resolve that and will be calling me back with a confirmation number.
The replacement is shipping 2nd-day and I'm hoping to have it in-hand on Thursday.
I read that too yesterday but haven't heard anything to verify it. We just have to... As usual wait. ?
berdo said:
I have read that the note 7 won't go on sale for new customers until October. Only exchanges till then.
http://www.androidauthority.com/galaxy-note-7-us-relaunch-717156/
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Click to collapse
Or just buy it right now...
http://www.verizonwireless.com/support/samsung-galaxy-note7/
jackdforme said:
Or just buy it right now...
http://www.verizonwireless.com/support/samsung-galaxy-note7/
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Yeah, wtf Verizon. I guess they do whatever they want.
This is why Samsung should have handled it. If you're counting on Verizon to do the right thing, then you're doing it wrong.
Sent from my SM-N930V using XDA-Developers mobile app
Just called no ETA on when they are getting any in.. My friend is a store manager for a authorized resellers that run by the cellular connection (all through the usa) and they have nothing.. Hes can't understand why they are not communicating to everyone except stores even his corporate stores friends dont know anything.
So I called Verizon again this morning, and she told me to call back tomorrow as they should be getting some in on the 21st. So hopefully tomorrow I can exchange it and stop worrying about owning a ticking time bomb lol
So how do you actually get through all the automated B.S. to talk to a person at the local Verizon
Sent from my SM-N930V using XDA-Developers mobile app
Hmmm I was able to order mine today, I also asked what I should do with the "bad one" they said to keep it as Samsung doesn't want them back...In my heart I feel this isn't true and I don't want to be charged for not returning the old one. Who else was told to keep the old one?