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Hello community!
Today I would like to post a review of a great service I used: GS3 JTAG Brick Repair. As many members here, I consider myself an advanced user. I want more than what the stock phone offers and our amazing devs satisfy that urge. I've had no issues rooting my G2X in the past and did it for several friends who had the same phone. The GS3 was a different kind of beast for me. I felt confident when I was about to flash; I thought I did my homework... But then I made a BRICK. WTF?!? My heart dropped... I haven't even had this phone for a month!!! I voided my warranty and now this?!? FML....
What to do? Where to go for help? Buy another $600 phone?
After I wiped the snot and tears, I turned to Google. This is how I found MobileTechVideos. The service that I was in need of was the "Samsung Galaxy S III JTAG Brick Repair." But I was impressed to find out that MTV also provided " ROM / Root Upgrade Service:" Not only would MTV turn my brick back into a GS3 but they would complete what I had intended to accomplish in the first place! My complete order looked like this:
* JTAG Brick Repair
* ROM / Root Upgrade Service:
* Rush Processing
* USA Express Return Shipping
* I asked for ClockWorkMod and CM9 loaded
The total for my service came out to $105.00
I shipped my phone USPS priority with $700 insurance. Total: $15.35
I shipped on Aug 24th at 4:35 from Los Angeles. The phone arrived at JTAG Aug 26th. I received the phone at 10:30am on Aug 30th. Now that, my friends, is service. Yes, I know I paid for it but it went exactly as described on paper. I excitedly ripped open the package, popped in the battery and tried to start my phone... And tried again..... And again. I almost crapped myself.. WTF is going on?!?!? Ooooooooh... It helps to charge the battery... So 20min later, I powered my phone. Thank you JTAG! I was overjoyed to see my phone power up with CM9! All the crappy/expensive backup plans fled my mind. No more insurance claim.. No more buying another phone... No more adding another line, getting a GS3 for $150, transferring the number, suspending the new account and paying an additional $10/month for 2 years.
JTAG FIXED MY BRICK
I would HIGHLY recommend the services of MobileTechVideos to anyone who is suffering from a hard bricked GS3 or just want a PRO to do the ROM / Root Upgrade Service. With an advertised price of $30 for the ROM / Root Upgrade Service, I will send all future phones to MobileTechVideos and save all headaches and give myself peace of mind that the phone WILL be rooted correctly the first time.
*****Now, for my ONLY gripe: return packaging. I would have liked to see my phone in more than just a padded envelope. I just picture the USPS workers playing "silent speed ball" with everything... If the phone was bubble wrapped and placed in a flat rated box, I would have felt better. The phone arrived without incident but this was the only aspect I have criticism for.
/*****
Thank you, JTAG, for an amazing service that saved my butt. I speak highly of your company to my friends and will recommend your services to anyone who is curious or needs your expertise.
-Adam
did you use a usb jib to get into dl mode or anything?
Thanks for the review Alex. Expertzero, a JIG was no match for his situation as he had extensive bootloader damage...
Great experience with MobileTechVideos brick restore
Same story from me -- bricked my Verizon Samsung Galaxy S3. Dead, lifeless, very sad. Sent it in to Mobiletech with the request to simply restore the thing. Mailed it overnight on a Monday - it was back in my hands the very next THURSDAY, totally fixed. Price only $60, plus the $24 to mail overnight. (In addition, I requested the upgraded express fast service, and they didn't charge me for it.)
They do what they promise, and do it efficiently.
I used mobiletech videos the other day for my d2att.
There was no option for using next-day service during checkout. I imagine the owner probably would have allowed this after emailing him, but I didn't try.
I sent it in by USPS priority on Saturday evening.
Got it back by USPS 1st class on Wednesday.
Keep in mind I live two hours from these guys. So USPS didn't have far to go.
For the life of me, I couldn't get my computer to see the phone with Odin afterwards.
I had to do a LOT of work on my computer to get Odin working with the phone, which was weird because I never had a problem before.
But who knows what that was all about.
Anyways, phone is doing great and I'm happy I only had to go five days without it (including weekend).
CZ Eddie said:
I used mobiletech videos the other day for my d2att.
There was no option for using next-day service during checkout. I imagine the owner probably would have allowed this after emailing him, but I didn't try.
Well, I was confused about the next-day (express) service. The place to request next day service is in the main order screen, where you check off all the services you require (root restore, brick repair, JAG order). One of the options in that long list of services is "rush service." It's different from most order forms, which place shipping options at the end of the order. That's why I missed it - but I just e-mailed the company and asked to be upgraded. And they upgraded me for no charge.
I really like this company.
Click to expand...
Click to collapse
Agreed!
I had my Samsung Galaxy Note II repaired and unlocked. I'm in Canada and I was very impressed with how quickly they had me back up and running. My phone was double packed in padded envelopes on the way back to me too. Communication throughout the process was outstanding, even before I forked over any money. I definitely recommend MobileTechVideos to anyone in need of help.
Sidenote: I was able to root my phone successfully on my own a few weeks later, I was too stubborn to have them do it because I wanted to prove to myself I could handle it. It wasn't the easiest thing in the world, I am a novice when it comes to this stuff so my advice to anyone out there at my level of expertise is to let them do it and save yourself the headache and mini heart attacks as you pray you didn't screw up and brick your phone.
Great service all around. Can't thank you enough MTV.
Great experience as well!!
While I didn't brick my phone like most everyone else where in the thread so far, I had trashed the IMEI somehow on my Cappy somewhere along the line of ROM flashes I did. I sent it in to MTV to have that fixed and also had them load the latest AoCP ROM onto the phone.
Long story short .... phone came back in perfect working order and I've flashed a later version of that same ROM on the phone myself (fixed a low memory issue that I noticed). It runs perfectly now and while not a daily driver, will prove to be a reliable backup!!
Thanks MTV!
I didn't have as good an experience...
Had a Galaxy Tab what wouldn't boot, contacted them and decided its needed to have a boot from SD card option.. sent it in and they sent it back and everything worked ok,
Then I upgraded and decided to give my tab to my Mom, contacted them again to see if it was safe to factory reset due to the boot from SD thing, was told that it wasn't any problem, and I could do a factory reset..
I did one and it just sits at the logo and won't boot passed it, like it did before I sent it in the first time, contacted them again, they asked me how I did the reset, I replied,...
THEN the problem.... NO REPLY after that... That was months ago, I'm going to try again..
I don't want to have to pay AGAIN for it seeing as I asked if it was ok to do it before I tried it and they said it was good to go..
mobile tech videos
Just wanted to post real quick for mobile tech videos.
If you ever have a phone that you think is un fixable give these guys a chance first !!!!! They are awsome ! I was putting custom roms on my htc one and soft bricked it and could not fix it to save my life ! They fixed it and runs like there was never ever a issue
so if you ever have a phone issue go to mobiletechvideos
you will not be disapointed.
refueler said:
Just wanted to post real quick for mobile tech videos.
If you ever have a phone that you think is un fixable give these guys a chance first !!!!! They are awsome ! I was putting custom roms on my htc one and soft bricked it and could not fix it to save my life ! They fixed it and runs like there was never ever a issue
so if you ever have a phone issue go to mobiletechvideos
you will not be disapointed.
Click to expand...
Click to collapse
I have sent three phones to Josh at Mobile tech video and each experience was pleasant. (Well after I got over shock of bricking a phone).They are quick and they fix bricked phones. For those who love flashing roms and playing with updates -- they are great safety net.
damage?
refueler said:
Just wanted to post real quick for mobile tech videos.
If you ever have a phone that you think is un fixable give these guys a chance first !!!!! They are awsome ! I was putting custom roms on my htc one and soft bricked it and could not fix it to save my life ! They fixed it and runs like there was never ever a issue
so if you ever have a phone issue go to mobiletechvideos
you will not be disapointed.
Click to expand...
Click to collapse
Im considering this, did they damage the casing of the phone to get at the circuit board? That's my hesitiation. The way I understand it, Jtag uses a direct connection tot he motherboard to rewrite the storage. thanks for the feedback!
If they did they are in the wrong line of work! Getting it open is extremely easy to do.
DocHoliday77 said:
If they did they are in the wrong line of work! Getting it open is extremely easy to do.
Click to expand...
Click to collapse
I also recommend them. They saved me from brick dom a couple of times. Fast service, feiendly, good communication.
I sent my Verizon Sch-i535 S3 in for J TAG repair after PayPal Payment.
I sent as required by USPS, Insured.
Tracking shows they received the S3 on Aug 20, 2014.
Code:
[B]Order #24368
Shipment Activity Location Date & Time
[B]Delivered BRYAN, TX 77807 August 20, 2014 10:38 am [/B]
Out for Delivery BRYAN, TX 77801 August 20, 2014 9:10 am
Sorting Complete BRYAN, TX 77801 August 20, 2014 9:00 am
Arrived at Unit BRYAN, TX 77801 August 20, 2014 8:41 am
Departed USPS Facility ROCHESTER, NY 14606 August 19, 2014 6:09 am
Arrived at USPS Facility ROCHESTER, NY 14606 August 19, 2014 12:58 am
Code:
EDIT:Aug 27, 2014
Today I got this email:
An order you recently placed on our website has had its status changed.
[B]The status of order #24368 is now Awaiting Fulfillment[/B]
Shipment Tracking Numbers / Links
No tracking numbers are assigned to your order yet.
Click here to view the status of your order
http://mobiletechvideos.mybigcommerce.com/
Code:
EDIT:Sept 8, 2014
Today I got this email:
[B]Order Status Change[/B]
Hi Bob
An order you recently placed on our website has had its status changed.
[B]The status of order #24368 is now Completed[/B]
Shipment Tracking Numbers / Links
No tracking numbers are assigned to your order yet.
Code:
EDIT:Sept 9, 2014
Today I got this email:
[B]Order Status Changed[/B]
Hi Bob
An order you recently placed on our website has had its status changed.
[B]The status of order #24368 is now Shipped[/B]
Shipment Tracking Numbers / Links
(USPS Priority Mail 1-3 Business Days)
Map their address
I tried to map their address but couldn't find it.
mobiletechvideos
10124 COUNTY ROAD 244 CALDWELL TX 77836-2396
Also don't understand the double Website name
mobiletechvideos.mybigcommerce.com
Could be a residential, county area. Google doesn't map low population areas as thoroughly as higher ones as i understand it.
But if you have some issue trusting them, find another. There are tons out there, but none that i am aware of that are as highly spoken of in these forums.
Check ebay. Some are offering the service as low as $25 now.
Sent from my SAMSUNG-SGH-I747 using Tapatalk
No luck dealing with MobileTechVideos....
I sent my bricked Galaxy S3 to MobileTechVideos over three weeks ago and haven't heard anything from them since (except that they got it). I've sent two emails and left one phone message (they rarely answer) over the last couple of weeks just asking for a status update, but have been totally ignored. Maybe they're just super-busy, or maybe I just got ripped off for $65 and my phone. I even paid extra for "expedited processing."
Will update if/when I ever get a working phone. (Or if I don't....)
Be aware
People be aware. I believe mobile tech videos has gone south overnight. My experiences has been pretty much the same as previous posters. My first clue is when I contacted the company to have my phone fixed Josh was really a tentative... after they got my money and my phone that's the last i heard from them for about 2 months. Finally I sent them an email asking for my phone back and allowed them to keep my 50 bucks. They did mail it back to me packaged very poorly.. surprised it didn't break the screen. Better off taking phone to a local shop.
connexion2005 said:
Thanks for the review Alex. Expertzero, a JIG was no match for his situation as he had extensive bootloader damage...
Click to expand...
Click to collapse
Do you have an email please?
Are you still doing phones?
Thanks
Hey all,
My Note 5 suffers from a terrible bluetooth connection. If the Wifi is connected the phone needs to be within a few inches of the Bluetooth device for any connectivity. If the Wifi is not connected, it can be within 10 feet, but still not much more than that. This thread on AndroidCentral shows a lot of other users with the same issue http://forums.androidcentral.com/samsung-galaxy-note-5/570201-note-5-bluetooth-issue-5.html
I've tried all the fixes including a factory reset to no avail. I want to take it to AT&T and see if they will do a warranty replacement.
The issue is that the front glass is cracked. Just a slight fracture on the bottom near the back key, not enough to pay for a repair in my mind. How will AT&T respond? Will they outright refuse to address the Bluetooth issue because of the cracked screen? I'm willing to pay for the repair, but samsung asked for $250, which is steep for what needs fixing. (I realize the entire screen needs to be replaced, hence the cost, so I'm not arguing the cost, just not worth it when the crack is barely noticable for me). Just wondering if anyone has had experience with AT&T handling an issue like this. It wouldn't surprise me if they outright rejected me since how do they know the BT issue isnt' caused by the crack (it's not, was happening since day one, just affects me now that I have a smartwatch).
i would call them and then complain, if you go into the store im pretty sure theyll deny repair because of the screen or say its not covered by warranty. be VERY persistent about getting a replacement. say some bs story lol
guaneet said:
i would call them and then complain, if you go into the store im pretty sure theyll deny repair because of the screen or say its not covered by warranty. be VERY persistent about getting a replacement. say some bs story lol
Click to expand...
Click to collapse
Thanks for the advice. Honestly, I'd be totally fine if they sent it to Samsung and specified "just repair bluetooth board" and left the screen as is. Ideally, it'd be great if they just sent me a refurb and I got lucky with the screen. But the Bluetooth issue is far worse for me. The screen really only will affect me when I go to sell it next year, since again, the crack is a hairline across the back button.
My worry would be that I get them to accept the return/repair over the phone, they get my phone back and see it cracked and send me a ridiculous bill. Not sure what my recourse then would be.
I have had nothing but good experiences going in to the at&t device support center. They plug the device in to check it out and can give you a replacement device in the spot. Just be very polite!
ekerbuddyeker said:
I have had nothing but good experiences going in to the at&t device support center. They plug the device in to check it out and can give you a replacement device in the spot. Just be very polite!
Click to expand...
Click to collapse
I had the same exact problem. I called ATT and they sent me a new device, and I sent my phone off in a box they sent me. Problem solved....
I can second this. I had major Bluetooth issues with my day 1 note 5 but just recently did a warranty swap and am having no Bluetooth issue now.
Sent from my SAMSUNG-SM-N920A using Tapatalk
Same here. Bluetooth was more than fine up until yesterday, and then just all of a sudden bottomed out. This is the second time for me. First went from launch to about a month ago. This one worked perfectly for a month.
I just can't figure out what could possibly trigger it. It's almost like something burns out or something.
Sent from my SAMSUNG-SM-N920A using Tapatalk
Have the same bluetooth issue
Wondering what the problem is?
Dear Forum Members,
I don't know what to do anymore. I am at your mercy. Tried everything I can. Can't seem to solve it myself.
I bought me Samsung Galaxy Tab S 10.5 SM-T800 1 1/2 years ago and was extremely happy with it. Everything worked like a dream. I rooted it after a few weeks because I wanted to get a network going. No problems at all. A few days ago I turned it on and I didn't have any Wifi and Bluetooth was also not turned on. I don't use Bluetooth but it was on at default. I tried working with my router, modem, you name it, it wasn't my connection, so then I tried the tablet itself. Some people said it was SideSync, so I removed that, didn't do anything. I was still using android 4.4.2 so I installed 5.0.2 unrooted and that didn't do anything. After that I wiped everything and went to factory default, no difference. In the end, I looked everywhere, even removed the back panel to see if a connection was loose but everything looks fine. I did another clean install from a firmware installed from the Samsung website to make sure and still, same problem.
I rooted the device, so my warranty is gone.
I don't know what to do now. I use the tablet a lot but mostly online but can't anymore.
I would be very grateful if someone could help. This tablet means a lot to me. My little Sammy :crying:
Nobody?
Edit: Have tried starting in safe mode and nothing changes.
It did work one morning for like half an hour for some reason. Very strange. Then it stopped working again. It does now sometimes show some networks in the area and bluetooth does work sometimes but it wifi and bluetooth disconnects immediately if you connect.
I was in the same situation as you. I ended up sending my device into Samsung for warranty repair. I sent out it last week, and I received it back Tuesday afternoon. Crazy thing was, when they sent it back, there was no paperwork in the box. *Yikes*
statustray said:
I was in the same situation as you. I ended up sending my device into Samsung for warranty repair. I sent out it last week, and I received it back Tuesday afternoon. Crazy thing was, when they sent it back, there was no paperwork in the box. *Yikes*
Click to expand...
Click to collapse
Thanks for sharing your experience, did it in the end get repaired?
Here is what happened with my device.
I contacted the shop and they wanted to send it to a verified repair shop and that I might need to pay money because I rooted my device. In the European constitution it says that if it is not caused by rooting, they can't void the warranty, so I mentioned that and they said it was true but the repair shop was the one who should make sure what the problem is, not them. But I found it a bit fishy so I searched on Twitter for a Samsung account and contacted a very nice woman on there. I asked here about my problem, said what the shop was going to do, she asked what the repair shop's name was and verified it was a good one. She even helped with some tests to see if some things wouldn't solve the problem. Asked her about the warranty and she told me about the European constitution law and that if it wasn't caused by a software problem, it shouldn't cost me anything.
The shop I was talking with saw me talking with them and I think they freaked out a bit. They sent me and the woman from Samsung a message what I wanted to do and I wanted to send it in for repair. I did this and a week later I got it back at no cost and the motherboard was busted. I did get paperwork with my package. Even got my original box back with it and my original cord. Even got a new USB cord for the trouble.
My Sammy is working like a charm again and I love it to bits! Samsung has greet service on Twitter and the repair service is also great!:good:
Giant Shadow Lurker said:
Thanks for sharing your experience, did it in the end get repaired?
Here is what happened with my device.
I contacted the shop and they wanted to send it to a verified repair shop and that I might need to pay money because I rooted my device. In the European constitution it says that if it is not caused by rooting, they can't void the warranty, so I mentioned that and they said it was true but the repair shop was the one who should make sure what the problem is, not them. But I found it a bit fishy so I searched on Twitter for a Samsung account and contacted a very nice woman on there. I asked here about my problem, said what the shop was going to do, she asked what the repair shop's name was and verified it was a good one. She even helped with some tests to see if some things wouldn't solve the problem. Asked her about the warranty and she told me about the European constitution law and that if it wasn't caused by a software problem, it shouldn't cost me anything.
The shop I was talking with saw me talking with them and I think they freaked out a bit. They sent me and the woman from Samsung a message what I wanted to do and I wanted to send it in for repair. I did this and a week later I got it back at no cost and the motherboard was busted. I did get paperwork with my package. Even got my original box back with it and my original cord. Even got a new USB cord for the trouble.
My Sammy is working like a charm again and I love it to bits! Samsung has greet service on Twitter and the repair service is also great!:good:
Click to expand...
Click to collapse
Oops.... I forgot to mention it... but yes my device was repaired. It had root going to the shop and they didn't say anything about it being rooted. I am just not exactly sure of what they fixed so I think I am going to call in tonight and see what they did to resolve the issue.
So far, so good with it.
Here's what I hate though.... there's 1000s of folks all experiencing this very same problem as what we were experiencing. My warranty is up in just a few days because i didn't purchase an extended warranty from the place I purchased it from (BestBuy). I don't even know how long the warranty is on whatever repairs that they did. *Yikes*
BUT, I am glad you were able to get your issue resolved as well. That's awesome!
I think it's a design flaw in the first few models. Most devices these days have problems at the beginning when they come out. Dare I mention the XBOX360 that was a problem for it's entire run. I had the luck of only having to repair one but I have known people who had to send in multiple or buy multiple new ones. I probably sound like a grandpa at 28 years old but they don't make things like they used to. They test things in the field on paying customers and that is horrible. Same even counts for pharmaceutical products, it's horrible. But people buy and if demand keeps asking, they keep pumping stuff out. It's not about making a product to be proud about, it's about money, and making money as fast as possible. It's understandable to a degree, but the extremes most companies go to is just ridiculous and the people they hurt with it is even worse. But the market is also way to competitive to not do those things. They would go bankrupt in a year or less if they would do it in a fair and honest way. The world isn't fair and honest. It's a bitter view on the world and the market but these wonderful devices get made in horrible conditions by people that get payed horrible wages commanded by people that get payed incredible wages. In the end, there have to be people that are on the losing side and that are often customers and laborers. And normal people can't win from a big company, whatever they do.
Sorry for the rant. I feel very strongly about injustice in jobs and the unfairness in the world. I really wish we could go back to a time where people are proud of the things they make and sell and everyone would profit from it in some way.
What I have noticed ever since my tablet returned is that my battery is lasting much longer. Maybe it's the new motherboard or they put in a new battery pack. Have you noticed this as well after the repair?
I've been cruising along through all the betas taking good care of my precious Pixel an 2 weeks after the warranty expired I'm in major trouble. Started with the screen splitting without me making it happen. I never use the feature. Then the only thing on half the screen is snow. (No, I don't use the magnetic keyboard) can't get rid of the split without reboot. Now can't get rid of it at all. Tried factory reset 3 times - no help.
Then the screen stops waking without doing a reboot.
Now it's time to call Google. After being told to try a factory reset again. They apologized and said there's nothing they can do for me. "You should have called before the warranty expired"
SERIOUSLY! Telling I should have called BEFORE I had a problem! Great support Google. Next they tell me the only thing I can do is go to UBreakItWeFixIt and they can take care of it "at a reasonable price". I brought it in and they looked at it like it came from another dimension. After watching the service guy search the Internet for ten minutes looking for parts I'm told I need to leave it a few days for them to research. Now I wait. Spend over $500 on a tablet and 2 weeks after the warranty is up I have a feeling I'm totally screwed.
Anybody been able to get REAL help after the warranty?
Sent from my Nexus 6P using Tapatalk
Joediver53 said:
I've been cruising along through all the betas taking good care of my precious Pixel an 2 weeks after the warranty expired I'm in major trouble. Started with the screen splitting without me making it happen. I never use the feature. Then the only thing on half the screen is snow. (No, I don't use the magnetic keyboard) can't get rid of the split without reboot. Now can't get rid of it at all. Tried factory reset 3 times - no help.
Then the screen stops waking without doing a reboot.
Now it's time to call Google. After being told to try a factory reset again. They apologized and said there's nothing they can do for me. "You should have called before the warranty expired"
SERIOUSLY! Telling I should have called BEFORE I had a problem! Great support Google. Next they tell me the only thing I can do is go to UBreakItWeFixIt and they can take care of it "at a reasonable price". I brought it in and they looked at it like it came from another dimension. After watching the service guy search the Internet for ten minutes looking for parts I'm told I need to leave it a few days for them to research. Now I wait. Spend over $500 on a tablet and 2 weeks after the warranty is up I have a feeling I'm totally screwed.
Anybody been able to get REAL help after the warranty?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Out of interest, when was your Pixel C made? What's the first 2 characters of your serial number?
I had the exact same issue. Half the screen was "snow". At first I could solve by rebooting but it gradually got worse. It's hardware. Sometimes it would respond to pressure on the screen and it happened even when booting. I finally had to RMA it.
UBreakItWeFixIt is a new development. When I broke my screen they told me I had to take it somewhere for service but they couldn't tell me where. That seemed really odd, apparently even to them. They RMAd that one for the cracked screen.
I really appreciated that last RMA. But I've been through about five of these and never returned one for any trivial reason.
But I still love my Pixel C.
Joediver53 said:
I've been cruising along through all the betas taking good care of my precious Pixel an 2 weeks after the warranty expired I'm in major trouble. Started with the screen splitting without me making it happen. I never use the feature. Then the only thing on half the screen is snow. (No, I don't use the magnetic keyboard) can't get rid of the split without reboot. Now can't get rid of it at all. Tried factory reset 3 times - no help.
Then the screen stops waking without doing a reboot.
Now it's time to call Google. After being told to try a factory reset again. They apologized and said there's nothing they can do for me. "You should have called before the warranty expired"
SERIOUSLY! Telling I should have called BEFORE I had a problem! Great support Google. Next they tell me the only thing I can do is go to UBreakItWeFixIt and they can take care of it "at a reasonable price". I brought it in and they looked at it like it came from another dimension. After watching the service guy search the Internet for ten minutes looking for parts I'm told I need to leave it a few days for them to research. Now I wait. Spend over $500 on a tablet and 2 weeks after the warranty is up I have a feeling I'm totally screwed.
Anybody been able to get REAL help after the warranty?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I try getting your RMA request pushed up the ladder to higher up employee and not a standard support bod. Your so close to the end of warranty that good service would be to replace your device. There will be discretionary power to do this.
@Joediver53,
Just so you know you're not the only one to get less than stellar support from Google customer service, here's my tale of woe > https://forum.xda-developers.com/pixel-c/help/screen-issue-t3501862
It's still at the shop....I'll let you know
While waiting for the shop to let me know what the story is I checked and found that I purchased it with my AMEX which will give me an extra year of warranty. I'm waiting until I get the estimate but then I'll try elevating the problem to a supervisor because even though AMEX will reimburse me I'd rather not pay the extra $100 for the 64gb version. Mine is the 32gb and I've never had a problem with space.
I'll be sure to post the results and the first 2 digits of the sn.
Joediver53 said:
While waiting for the shop to let me know what the story is I checked and found that I purchased it with my AMEX which will give me an extra year of warranty. I'm waiting until I get the estimate but then I'll try elevating the problem to a supervisor because even though AMEX will reimburse me I'd rather not pay the extra $100 for the 64gb version. Mine is the 32gb and I've never had a problem with space.
I'll be sure to post the results and the first 2 digits of the sn.
Click to expand...
Click to collapse
YouBreakIFix called and said they can't even find parts for the Pixel C.
Called Google again and escalated the issue. I should hear back in 24-48 hours
Serial number ends in 59.
Solved!
Just to update anyone who's interested. I just received a follow up email from Google with a link to order a replacement Pixel C. They just put a hold on your credit card for the full amount until the old unit is returned to them. I'm still nervous about using any magnetic wake/sleep cases or the Google magnetic keyboard as it seems the majority of similar problems I've found on the forums revolve around possible poor magnetic shielding on the Pixel. I've asked if they have addressed this issue on the new/refurbished units they are sending out now. Waiting for a reply.
Anyone with a newer Pixel C (within the past 4-5 months) have any problems with magnetic cases/keyboards?
My pixel C has been working great for the past year or so but just noticed my cameras front and back are not working. They are just a black screen.
I did a hard restart. Any other suggestions?
I've never had any problems with mine.... Really surprised and disappointed in whats happening to you guys
souldrainer2021 said:
I've never had any problems with mine.... Really surprised and disappointed in whats happening to you guys
Click to expand...
Click to collapse
That's what I thought until a few weeks ago. Luckily even after the warranty expired I was able to get a replacement
Sent from my Pixel C using Tapatalk
Holy cow! Me too!
Joediver53 said:
I've been cruising along through all the betas taking good care of my precious Pixel an 2 weeks after the warranty expired I'm in major trouble. Started with the screen splitting without me making it happen. I never use the feature. Then the only thing on half the screen is snow. (No, I don't use the magnetic keyboard) can't get rid of the split without reboot. Now can't get rid of it at all. Tried factory reset 3 times - no help.
Then the screen stops waking without doing a reboot.
Now it's time to call Google. After being told to try a factory reset again. They apologized and said there's nothing they can do for me. "You should have called before the warranty expired"
SERIOUSLY! Telling I should have called BEFORE I had a problem! Great support Google. Next they tell me the only thing I can do is go to UBreakItWeFixIt and they can take care of it "at a reasonable price". I brought it in and they looked at it like it came from another dimension. After watching the service guy search the Internet for ten minutes looking for parts I'm told I need to leave it a few days for them to research. Now I wait. Spend over $500 on a tablet and 2 weeks after the warranty is up I have a feeling I'm totally screwed.
Anybody been able to get REAL help after the warranty?
Sent from my Nexus 6P using Tapatalk
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I have been in complete & utter frustration with the EXACT problem over the last 3 days. It began after I installed the security update. I think this might be a Google issue if others experience the same issue. I KNOW it's not broken or cracked or damaged in any physical way. My C was a Christmas gift so no clue if the warranty is still valid, but my gut tells me, either A: the pixel C is an overly delicate product or B: the software patch has a glitch. Keep updating this thread with your resolutions and I'll do the same.
Joediver53 said:
That's what I thought until a few weeks ago. Luckily even after the warranty expired I was able to get a replacement
Sent from my Pixel C using Tapatalk
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Yep, I just had to replace mine a few weeks ago too. It was in warranty, but I had bought it used. Fortunately, I was able to get Google to transfer the ownership to my account. I received a new replacement, hopefully it does not also have the same hardware glitch.
i have a Pixel 2 XL and the speaker grill seems to be loose and i read that the speaker grill has everything to do with thew phones water resistance, so i want to take no chances... My phone was purchased directly from the playstore and i have never done an rma before, and i know that they send refurbs back to anyone requesting an rma for whatever issue,.... I have read about the faulty RMA devices sent back with screen issues speaker issues etv... and i was wondering if anyone has RMA'd recently to tell me the condition of their new device.... i have a 64 gb panda version and the screen is flawless speakers are good camera is perfect... im scared to get a dud back....thanks for reading... looking forward to your feed back
i42o said:
i have a Pixel 2 XL and the speaker grill seems to be loose and i read that the speaker grill has everything to do with thew phones water resistance, so i want to take no chances... My phone was purchased directly from the playstore and i have never done an rma before, and i know that they send refurbs back to anyone requesting an rma for whatever issue,.... I have read about the faulty RMA devices sent back with screen issues speaker issues etv... and i was wondering if anyone has RMA'd recently to tell me the condition of their new device.... i have a 64 gb panda version and the screen is flawless speakers are good camera is perfect... im scared to get a dud back....thanks for reading... looking forward to your feed back
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I've legitimately had 7 or so rma's and just got one this week for a speaker issue. It was just buzzing, try the YouTube technique of pressing in with a guitar pick and it did not help at all.
Sent from my [device_name] using XDA-Developers Legacy app
kickenwing13 said:
I've legitimately had 7 or so rma's and just got one this week for a speaker issue. It was just buzzing, try the YouTube technique of pressing in with a guitar pick and it did not help at all.
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now if I may ask you, what were the main issues with the devices you got in return again the device that I have right now is spotless but the girl on the speaker seems to be loose and I can actually move it around and wiggle it inside of the hole... The only reason I want to return it is because of the waterproofing being faulty now I don't want to damage my device
that and I have an abnormal battery drain on my phone as well so I am hoping that I get a newer phone with a better screen and newer battery if it is possible and a fixed speaker Grill lol..
The guilty for this device was in December did you notice anything about the build dates for your devices how are the screen or what was your experience like
i42o said:
now if I may ask you, what were the main issues with the devices you got in return again the device that I have right now is spotless but the girl on the speaker seems to be loose and I can actually move it around and wiggle it inside of the hole... The only reason I want to return it is because of the waterproofing being faulty now I don't want to damage my device
that and I have an abnormal battery drain on my phone as well so I am hoping that I get a newer phone with a better screen and newer battery if it is possible and a fixed speaker Grill lol..
The guilty for this device was in December did you notice anything about the build dates for your devices how are the screen or what was your experience like
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I honestly am ignorant to the build date thing. 1st one screen burn in w/in first month or so. rejected RMA because screen would flash white every time i turned screen off. 3rd one, gps kept saying i was in CLE, no one from google knew why, so they sent replacement. they sent RMA, rma speakers were garbage. rattled and muted with ANY pressure to the screen, they repkaced and lower speaker was buzzing.. this one seems great
RMA'd mine in August for a problem with the USB port. The refurbished device I received was like new. The only difference, it came in a different, thinner box, without the charger.
Don't worry, you'll get a perfect phone. In fact the replacement device I got has a better display, with less blue shift
Phazonclash said:
RMA'd mine in August for a problem with the USB port. The refurbished device I received was like new. The only difference, it came in a different, thinner box, without the charger.
Don't worry, you'll get a perfect phone. In fact the replacement device I got has a better display, with less blue shift
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I did the same at the beginning of October for the same problem. The one i received is in mint condition.
I just RMAed mine because it would no longer hold USB C cables. Like they wouldn't click in they just fall out. Also i had an enormous amount of screen burn-in (happened just weeks after i got the phone)
My RMA phone looks brand new i would never guessed its a refurb. Screen is perfect and USB cables click in and stay there.
Plus if you got the phone from Google the RMA process is super easy (had to RMA my Nexus 5 too) They dont make you jump through hoops doing stupid troubleshooting crap.
RMA'd mine a few days ago, replacement should arrive today
Had screen burn-in around the navbar area
Speakers rattled too much for my liking
Battery life was becoming pretty bad regardless of being stock/on a custom ROM/kernel
USB port, although was holding cables in place, would come out very easily
The Google rep basically stopped me at burn-in and asked for proof of purchase (order ID) and proof of burn-in (taking a pic of the screen with another phone)
After I did both, he set the RMA up and now I'm just hoping the replacement is issue-free, since I have read some users sending replacement after replacement back because the replacements had issues of their own. Fingers crossed!
Update 1:
Due to Canada Post labour disruptions, my replacement is delayed ?. I'll update this post with the quality of the replacement as soon as it arrives.
Update 2:
Finally received the replacement and I got lucky with a brand new device! I called to ask if I need to send back accessories that came with my device and I do not. Basically have two of every accessory, on top of a brand new phone (and not refurbished).
It is manufactured in October 2017 but I see no blue shift or other screen issues. If anything it looks better! I just need to test the battery, hopefully it hasn't depreciated just sitting in the box for a year.
I RMAed a pixel 2 and a pixel 2xl and got 2 brand new phones (with old manufacture date tho) living in germany fyi
I RMA my Verizon pixel 2 xl about 2 months ago because the phone would lag, freeze, and become unusable Everytime I had Google maps navigation open and Spotify running in the background. No questions asked, phone was still under warranty, and I received my new device(was not refurbished) 2 days later.
I just RMA'd to Google here in Canada. Had freezing and lagging issues. That sent me what appears to be a brand new device, box, charger and all. My screen even had a small crack but they still sent me a new one.
acheney1990 said:
I just RMA'd to Google here in Canada. Had freezing and lagging issues. That sent me what appears to be a brand new device, box, charger and all. My screen even had a small crack but they still sent me a new one.
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I wonder if they actually use the same facilities for Canada and the United States
Did you ship locally in Canada or did you ship to the United States @acheney1990
I'm in this same boat. I have RMA'd three times now, always having random freezes, frame drop outs and lagging on stock ROM, no root. My RMA is scheduled to be delivered today. I have received refurbs each time, but they have been good phones for the most part.
I had to RMA the replacement device I got in August because of camera problems.
It went smoothly and it was fast the first time, but that time it seems Google it trying to make the RMA process hell for me.
I contacted them last Monday (October 22nd). After the usual resolution steps (Was the phone dropped? Is the camera app up-to-date? Can you reproduce the problem in Safe Mode? Have you factory resetted it? blah blah blah), they accept my RMA request and tell me I would receive my shipping label soon.
At 9 PM the same day I receive this email instead:
Thanks for contacting Google Support.
This email is in regards to our conversation we had over chat. Due to some tool issue at our end we're not able to generate RMA for the standard replacement. Once the issue will resolve, we'll create the RMA and send you an confirmation email.
Alternatively, if you wish we can process the Advance exchange in this case.
If you've any query, please let us know. I'd happy to help you.
Thanks!
The Google Support Team
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Fair enough, problems can happen and they must be very busy with the Pixel 3 launch. I'm not a jerk, I can understand there are delays.
But still no email, follow-up or update from them after a week. On October 29th (last Monday), I contact them again and talk to someone else. I explain the situation, and they tell me they'll retry to generate my RMA request/shipping label. After almost an hour of trying to re-create my RMA , the employee I'm talking to asks me if it's OK to continue the discussion by mail instead. I accept. Mistake
Later that day, same sh*t again. No shipping label, I receive this email instead:
Thanks for contacting Google.
This email is in regards to the chat conversation we had earlier today, I'm sorry we weren't able to complete it. Hence I wanted to follow up via email to ensure all your queries have been answered. Please help me with the below mentioned details to help me assist you further.
Kindly provide the following details please.
Point of Purchase:
Type of Replacement:
Full name:
Shipping address:
Email address:
Phone number:
Order ID
Please reply to the same email, it will come directly to me and we will not lose our point of contact, I will be right here to help you with the same.
Thanks!
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I provide them with the requested informations immediately.
Two days later, still no follow up. I write an email asking what's going on and asking if they need something else. Many hours later, they send me this:
Thank you for contacting Google support team.
My apology for the delay. I am in direct touch with the next level. I would request you to help me with the proof of purchase of the device with visible order ID on it.
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I sent them a screenshot of my phone order with the order ID. I'm awaiting for a response, but at this point I feel they're somehow trying to buy some time.
I'm a very polite customer, but that's so frustrating... the RMA was accepted 10 days ago, just send me my shipping label for the love of God... You're telling me it's been a week and a half, and your system still can't generate RMA shipping labels? You're Google ffs, not a small, unknown company...
I'm stuck with a device I paid $1400 CAD and it doesn't work. Can I get a device that works please Google?
Google Is sending me a Band New Pixel 2 XL. I received a refurbished device with a dead speaker and the guy I called was like( I have good news) your getting a Brand New Phone. I still had to put a hold for $919 on my card for the device and now I'm hopping I don't receive another crappy device.