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My contract is up on May 15th, and now Verizon is charging $30 bucks to upgrade!! WTF??? I'm looking to change to ATT (HTC ONE X) or prepaid as I am not going to give these fookers anymore money. I'm so tired of corporate greed. They say this because it is to "provide customers with the level of service and support they have come to expect." ???? Really? whenever I go into my local verizon store, they ask me about new phones and my newest roms. I'm so pissed right now at them.
As far as I can remember Verizon has always charged a 30 dollar fee..... they waived my last upgrade fee though because the lady messed up.
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Just read an article that said this is a new fee and starts on April 22. Apparently, in addition to data limits, this is a new fact of life. Sad. Might be time to shop around again though.
If only they knew how right they are with the "provide customers with a level of service and support they have come to expect from Verizon"... Over the years big red has become so greedy, I actually do expect a level of fees and charges that make absolutely no sense. I think the $30 this time might be for the Vaseline... Lol.
Sent from my ADR6350
Yeah man the least they can do is spit on it before they bend you over. What about best buy or amazon do will they incorporate the $30 fee?
is there a prepaid service in PA that anyone uses and has had good luck with? I have a t-mobile phone and the DINC2, so not sure if I can use either one with a prepaid service.
disconnecktie said:
As far as I can remember Verizon has always charged a 30 dollar fee..... they waived my last upgrade fee though because the lady messed up.
Sent from my Incredible 2 using Tapatalk
Click to expand...
Click to collapse
this fee is new and starting april 22nd. Maybe your thinking of the early upgrade fee?
Hmm... I may start looking around next time my contract is up.
I don't what the fee was but they were going to charge me $30 when I upgraded. She waived it though because somewhere along the way she messed up and almost charged me over $300 for this phone when iit was supposed to be free.
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disconnecktie said:
I don't what the fee was but they were going to charge me $30 when I upgraded. She waived it though because somewhere along the way she messed up and almost charged me over $300 for this phone when iit was supposed to be free.
Sent from my Incredible 2 using Tapatalk
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Click to collapse
D*mn, so much for "providing better service"
Sent from my Incredible 2 using XDA App
Call customer service and see if they can waive it. The Verizon stores are unable/unwilling to do anything for people. Smart phones have turned cellphones back into a "luxury" item again.
ericsdeadinside said:
Call customer service and see if they can waive it. The Verizon stores are unable/unwilling to do anything for people. Smart phones have turned cellphones back into a "luxury" item again.
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I usually have pretty good luck when calling customer service, and emailing them, but all I keep hearing from them is "blah blah blah". I emailed the director of customer service and the East Coast Regional manager, both have yet to get back to me. They keep saying how everyone else does it, they are 6 dollars cheaper, they have smartphone workshops, and it helps them with serving the customer better. The only thing they are serving is lining their pockets! I WILL go to ATT and get the ONE X, if they keep this up! My company waives the activation fee, so I don't have to pay that either. Greedy Bastards!
Guys as a few of you know I work for Verizon in sales. The $30 fee being added to upgrades is new. The other fees that you are referring to. The 30 being waived for early upgrades it's a fee that is done in stores to cover cost. alot of stores don't do this fee.
Just for reference. Verizon it's the last of the big 4 carriers to implement this upgrade fee. I don't agree with it at all but changing carriers will only led to the same thing. It is like comparing a Apple to an apple wearing a orange costume.
Still it looks like this is going to bite big red in the ass. Sales will be affected. Verizon will feel the blow financially.
Sent from my VivoW using xda premium
I never go to the stores to do anything. I deal with customer service exclusively because it is the only way I am ever able to get anything done. I doubt ill leave Verizon anytime soon. I still have unlimited data and I intend to keep it as long as I possibly can. I may pay out the ass but nobody else offers it that's worth a crap in my area. The customer service with Verizon isn't half bad anyway.
Sent from my Incredible 2 using Tapatalk
disconnecktie said:
I never go to the stores to do anything. I deal with customer service exclusively because it is the only way I am ever able to get anything done. I doubt ill leave Verizon anytime soon. I still have unlimited data and I intend to keep it as long as I possibly can. I may pay out the ass but nobody else offers it that's worth a crap in my area. The customer service with Verizon isn't half bad anyway.
Sent from my Incredible 2 using Tapatalk
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Click to collapse
I have the unlimited data as well, but as most everyone knows, we "elite" customers get throttled (often!) because they offered to grandfather our plans and we took it. When I got my phone, music and netflix streamed without a hiccup, now because I'm not a "tiered" customer, I get throttled (and labeled as an "excessive use" customer).
The point; you either get it from one end or the other, either way they're going to stick it to their customers because we all want smartphones and they know they can plug us along the way for it. Atleast here, we can work together to screw them back!
Sent from my ADR6350
Wait, is this to upgrade at any time? Or just early upgrade?
I dont think I have been ever charged to upgrade anything, but I have been charged to activate lines in the past (30 bucks)
I know they charge early upgrade fee, which is fine to me I guess as I dont really upgrade often.
http://gizmodo.com/5901023/no-more-free-phone-upgrades-verizons-30-fee-starts-april-22nd
No More Free Phone Upgrades: Verizon’s $30 Fee Starts April 22nd
On April 22nd, Verizon will begin charging a $30 upgrade fee when existing customers buy a new phone on a new contract. It's the sad end of the free upgrade era.
FYI: if you look on eBay you can find new phones for the same price as buying one on contract. I was looking at Galaxy Nexus phones a month ago and you can find the CDMA version easily for 250-300 or right now the Rezounds are going for 150-200.
Does it suck to pay $30 for an upgrade? Yeah it does but I probably wont shift to a new carrier because I'm on a loyalty plan, getting an employee discount AND have my unlimited data grandfathered. I'll deal with paying the $30 every two years.
zax10 said:
Guys as a few of you know I work for Verizon in sales. The $30 fee being added to upgrades is new. The other fees that you are referring to. The 30 being waived for early upgrades it's a fee that is done in stores to cover cost. alot of stores don't do this fee.
Just for reference. Verizon it's the last of the big 4 carriers to implement this upgrade fee. I don't agree with it at all but changing carriers will only led to the same thing. It is like comparing a Apple to an apple wearing a orange costume.
Still it looks like this is going to bite big red in the ass. Sales will be affected. Verizon will feel the blow financially.
Sent from my VivoW using xda premium
Click to expand...
Click to collapse
Honestly whoever decided to implement this bs in Verizon can go fxxx and sxxx a dxxx period
Just because other carriers are doing it you don't have to follow their asses.
Verizon with slowest updates not to mention wtf bloats& ****ty 3g&4g in the area it's designated¬ many phones to choose from&well i can go more but I'll stop there
Sent from my Incredible 2
xHoLyx said:
Honestly whoever decided to implement this bs in Verizon can go fxxx and sxxx a dxxx period
Just because other carriers are doing it you don't have to follow their asses.
Verizon with slowest updates not to mention wtf bloats& ****ty 3g&4g in the area it's designated¬ many phones to choose from&well i can go more but I'll stop there
Sent from my Incredible 2
Click to expand...
Click to collapse
One thing about the upgrade fee is that some of the other carriers are talking about not even letting people upgrade.
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I am planning on switching to T-Mobile and I did some research to try and find the best deal possible since I am going to get into a new 2 year contract. I am a college student attending the University of Ohio and my university doesn't have a direct relationship with the school. I found a discount via the T-Mobile Advantage program and I attached the flyer here.
You get
A $50 account credit with a new activation (expires on 12/31)
Waived activation fees
10% discount
You have to call CS to activate I am not sure whether you can do it online. There is a promo code in the flyer which you have to mention. That discount is also affiliated with the student discount website Student rate. I am not sure whether you actually have to be a student or not.
Has anyone used this discount before??
Well with everything make sure you read the fine print, always little things to reduced the discounts you're getting. You sure you want tmobile they are not definitely not the best company in terms of customer service and business model. Anywho you should definitely check out best buy, they usually have really good deals on phone.
Right now they have the s3 for 179.99 way cheaper than what you would get it at tmobile around 300 or so. Make sure you call them because for some reason tmobile doesn't allow in store pickup(****ty business model). Also I don't know how all that works when you starting off, I was just upgrading good luck.
Sent from my SGH-T999 using xda app-developers app
Examine if you really need to enter a 2-year contract.
Look at the Montly 4G plans. What are your needs - how many minutes and how much data do you need ?
I went with the 100minute/unlimited texting/5Gb plan for $30/mo. Even buying the phone up-front I'm saving a great deal over locking myself into a contract - a contract that wouldn't even give me what I actually wanted.
I made the mistake of going contract with Sprint on my first phone off of my family's the family plan. Overpaid for service I barely used. I don't see myself going back to contract plans - you overpay in the long-run - much more than if you just bought the phone and then paid a lower rate for the service instead of the hidden fee of paying them back for that "free" or "reduced cost" phone.
For instance, if I went with Verizon and paid $80/mo for their cheapest smartphone plan, that's $1200 more over two years than I'm paying now. Take away the $450 I spent on the phone - that's still $750. I could literally buy a brand new phone with THAT, even and two great-condition used ones. Maybe I'm a cynical jerk, but carrier subsidising is just a way to trick you into paying more money.
Pennycake said:
Examine if you really need to enter a 2-year contract.
Look at the Montly 4G plans. What are your needs - how many minutes and how much data do you need ?
I went with the 100minute/unlimited texting/5Gb plan for $30/mo. Even buying the phone up-front I'm saving a great deal over locking myself into a contract - a contract that wouldn't even give me what I actually wanted.
I made the mistake of going contract with Sprint on my first phone off of my family's the family plan. Overpaid for service I barely used. I don't see myself going back to contract plans - you overpay in the long-run - much more than if you just bought the phone and then paid a lower rate for the service instead of the hidden fee of paying them back for that "free" or "reduced cost" phone.
For instance, if I went with Verizon and paid $80/mo for their cheapest smartphone plan, that's $1200 more over two years than I'm paying now. Take away the $450 I spent on the phone - that's still $750. I could literally buy a brand new phone with THAT, even and two great-condition used ones. Maybe I'm a cynical jerk, but carrier subsidising is just a way to trick you into paying more money.
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Click to collapse
It really is for most cases. Just some people like to aim high and go for an s3 and not everyone has 700 upfront to pay a company. While you end up paying more in a contract most people get paid every 2 to 4 weeks and are satisfied paying a fee monthly and two years is not very long. After the two years you can always take that phone you bought and get into those no contact based companies like metro etc.
Sent from my SGH-T999 using xda app-developers app
Is this whole offer expired? Or just the $50 credit offer?
Pennycake said:
Examine if you really need to enter a 2-year contract.
Look at the Montly 4G plans. What are your needs - how many minutes and how much data do you need ?
I went with the 100minute/unlimited texting/5Gb plan for $30/mo. Even buying the phone up-front I'm saving a great deal over locking myself into a contract - a contract that wouldn't even give me what I actually wanted.
I made the mistake of going contract with Sprint on my first phone off of my family's the family plan. Overpaid for service I barely used. I don't see myself going back to contract plans - you overpay in the long-run - much more than if you just bought the phone and then paid a lower rate for the service instead of the hidden fee of paying them back for that "free" or "reduced cost" phone.
For instance, if I went with Verizon and paid $80/mo for their cheapest smartphone plan, that's $1200 more over two years than I'm paying now. Take away the $450 I spent on the phone - that's still $750. I could literally buy a brand new phone with THAT, even and two great-condition used ones. Maybe I'm a cynical jerk, but carrier subsidising is just a way to trick you into paying more money.
Click to expand...
Click to collapse
How exactly do you get on the $30 unlimited plan with 100 talk minutes if you are already on T-Mobile prepaid.. I checked in the area on my T-Mobile to change the plan and it doesn't show up in there?
Sent from my SGH-T999 using xda premium
It looks like the $50 has expired but discount is still valid
Actually, this offer seems to be back on back on until 02/28 - $50 credit + 10% discount + waived activation fees. They also have some pretty good sales on handsets
Samsung Galaxy SIII is free right now until the 18th of feb, i think actually almost all tmo devices are free
MntClmr said:
Samsung Galaxy SIII is free right now until the 18th of feb, i think actually almost all tmo devices are free
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Is this just new accounts and contracts through calling customer service? I got the s3 for free after tons of issues with my amaze, and now my wife is super jealous and wants one, haha.
Sent from my SGH-T999 using Tapatalk 2
eliasadrian said:
Is this just new accounts and contracts through calling customer service? I got the s3 for free after tons of issues with my amaze, and now my wife is super jealous and wants one, haha.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
If you call and upgrade using the promo code I think you can still get the discount and a discounted device. It mayb depend whether your account is eligible for an upgrade or not. You should definitely give it a shot they're usually very helpful on the phone!
MntClmr said:
If you call and upgrade using the promo code I think you can still get the discount and a discounted device. It mayb depend whether your account is eligible for an upgrade or not. You should definitely give it a shot they're usually very helpful on the phone!
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When is T-Mobile expected to get the iPhone?
LFrank342 said:
When is T-Mobile expected to get the iPhone?
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Click to collapse
For all we know, theyll be getting the iphone 6 when their lte network will be out for a few months.
Sent from my SGH-T999 using xda app-developers app
actually i think they're supposed to announce the GS4 pretty soon... so i probably won't even wait for the iPhone to come out
that 50 bucks for activation is gone... bummer. do you know if i still get the discount and my activation fees waived with the promo code ?
By a t mobile s3 no contract or steal one lol, just get one. Then go to si. Please mobile and get the rg plan 53 dollars a month and that's it.. "unlimited" data message and minutes. 3g is cheaper also does not need to be unlocked. I'm on it currenttly
Sent from my SGH-T999
---------- Post added at 12:45 AM ---------- Previous post was at 12:41 AM ----------
SIMPLE Mobile Invoice: $43.63 has been applied to your account. Thank you.
Thank you for your payment of $43.63. Your confirmation number is 7701215xxxxxx
This was the bill I just payed in the beginning of March and the text the sent me. Customer service e helps u set up your apn.. They help unlike the douche that is t-mobile.
Sent from my SGH-T999
I pay $30 plus less than $2 in sales tax with T - Mobile.
I've never had an issue with their customer service - and it was I fact one of the reasons I was happy to switch to them when my contract with Sprint was up.
People need to pick what works best for them.
Sent from my SGH-T999 using xda app-developers app
Bad thing about t-mobile is that when you run your limit on t-mobile they put you on 2g. Simp puts you on 3
Sent from my SGH-T999
---------- Post added at 04:30 AM ---------- Previous post was at 04:30 AM ----------
And they use the same towers
Sent from my SGH-T999
Bad thing abiut Simple Mobile is that I'd pay $50 to be throttled after 2Gb whereas I now pay $30 and get 5Gb until throttled. And T - Mobile avtually tells you about the soft data cap up front.
Hey, Simple Mobile is great for whoever it works for, and T - Mobile is great for who it works for. Notice that I'm not calling them "douches" even though I disagree with some of their business practices.
Sent from my SGH-T999 using xda app-developers app
I am calling them douche because I've had a family plan since the razor came out and the price just gets crazy. They treated me like a wallet. And yeah simp tells you, read the fine print.
Sent from my SGH-T999
Anybody guys made contract cancellation once you received phone?
Nope. You have 14 days to do so, 30 days to return if you buy outright. Have fun.
This belongs in Q&A.
k0nane said:
Nope. You have 14 days to do so, 30 days to return if you buy outright. Have fun.
This belongs in Q&A.
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Click to collapse
Thanks.
I use TMobile prepaid and just would like to cancel contract and keep using GS4 on my existing prepaid. I've paid full price for the GS4. So when I receive it I can just cancel my contract and this will not affect any additional fees and/or blacklisting IMEI etc. ?
BTW sorry for the wrong forum
escknx said:
Thanks.
I use TMobile prepaid and just would like to cancel contract and keep using GS4 on my existing prepaid. I've paid full price for the GS4. So when I receive it I can just cancel my contract and this will not affect any additional fees and/or blacklisting IMEI etc. ?
BTW sorry for the wrong forum
Click to expand...
Click to collapse
Go talk to a rep in-store. If you signed up for another plan, while also paying full price for the GS4, you have no contract. You can cancel that plan at any time, you own the device.
k0nane said:
Go talk to a rep in-store. If you signed up for another plan, while also paying full price for the GS4, you have no contract. You can cancel that plan at any time, you own the device.
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Click to collapse
Right I just mentioned that for now GS4 is unavailable for prepaid users so I had to subscribe for a contract to order it.
I did the same thing.
I have a prepaid account but I signed up for a new line and purchased the phone outright.
i know a bunch of other people on this forum did the same thing.
I am wondering if anyone canceled yet also and how they did it.
Can it be done on the live chat?
Yeah I looked on the T-Mobile site...no Galaxy S4 for prepaid phones. You have to give them your State ID and SSN to subscribe to a "no contract plan" where you pay the full price of the phone+$70/month. Which is complete bullcrap, because prepaid is the exact same thing, minus being forced to give T-Mobile your State ID/SSN for no reason at all. It's not just T-Mobile either, it's the same way with Sprint. Carriers want as much of your information as they can get; it's not enough you pay for service and the phone anymore.
My issue was much more interesting that anyone here experienced I believe.
When I ordered to my SSN and ID they haven't approve me and I was very wondering why cause I have a great credit score.
Then I contacted credit bureau and find out that my credit score fall <<400 that is unbelievable. Further speech and I realized that I've become a victim of identity theft. Now they confirmed this and recalculated my credit score as it should be. But to save time I had to order GS4 with my girfriend's papers.
Thanks GS4 that I've found identity theft so early.
The only one thing I have to do is cancel the contract once I receive it tomorrow.
So as I bought phone outright should I call somewhere to cancel it or I can just utilize sim card that I receive?
I'm also a prepaid customer, ended up buying the phone full price. Just hate the fact that even if you're paying the ful price you still have to sign up for service. I hope the only thing we have to do is give them a call and cancel the new line.
Sent from my Galaxy Nexus using Tapatalk 2
I did the same thing. I've been a prepaid customer for a year or so, and I opened a post-paid plan account so I could get the GS4. I also paid for the phone in full. I received it today and I already put my prepaid plan sim card on it. I need to cancel the post-paid plan but I'm not sure if I should do it now or wait. The sim card that came with the phone is still untouched inside the box.
Masonfield said:
Yeah I looked on the T-Mobile site...no Galaxy S4 for prepaid phones. You have to give them your State ID and SSN to subscribe to a "no contract plan" where you pay the full price of the phone+$70/month. Which is complete bullcrap, because prepaid is the exact same thing, minus being forced to give T-Mobile your State ID/SSN for no reason at all. It's not just T-Mobile either, it's the same way with Sprint. Carriers want as much of your information as they can get; it's not enough you pay for service and the phone anymore.
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Click to collapse
If you paid full price for the phone it's only $50/mo. The other option is to pay $149 up front for the phone, then it's $70/mo.
Sent from my SGH-T999 using Tapatalk 2
Towle said:
If you paid full price for the phone it's only $50/mo. The other option is to pay $149 up front for the phone, then it's $70/mo.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
Plus data fees either way.
I'm on a special plan.
Towle said:
If you paid full price for the phone it's only $50/mo. The other option is to pay $149 up front for the phone, then it's $70/mo.
Sent from my SGH-T999 using Tapatalk 2
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Click to collapse
It's only $50 if you unlimited talk/text+500MB data pool. If you want prepaid with unlimited data it's $70.
k0nane said:
Plus data fees either way.
I'm on a special plan.
Click to expand...
Click to collapse
The new plan $50/mo including data. But you need to be out of contract to use it.
Sent from my SGH-T999 using Tapatalk 2
---------- Post added at 10:01 PM ---------- Previous post was at 09:57 PM ----------
Masonfield said:
It's only $50 if you unlimited talk/text+500MB data pool. If you want prepaid with unlimited data it's $70.
Click to expand...
Click to collapse
Ok I was thinking that it included 2.5 gb data, but that's an extra $10. So it's $60 if you want 2.5 gb or $70 if you want unlimited.
Sent from my SGH-T999 using Tapatalk 2
sim locked?
I ordered mine yesterday night am planning to cancel service and use the phone also out of the country. Reading carefully through threads, but cannot find an answer: is the t-mobile S4 sim-locked? If yes and I paid the full price, can I get an unlocking code from t-mobile? Thanks
ua2 said:
I ordered mine yesterday night am planning to cancel service and use the phone also out of the country. Reading carefully through threads, but cannot find an answer: is the t-mobile S4 sim-locked? If yes and I paid the full price, can I get an unlocking code from t-mobile? Thanks
Click to expand...
Click to collapse
I dont think it is SIM unlocked.
I havent read yet on any forums if anyone has been able to have it unlocked yet by t-mobile.
---------- Post added at 10:50 AM ---------- Previous post was at 10:49 AM ----------
ua2 said:
I ordered mine yesterday night am planning to cancel service and use the phone also out of the country. Reading carefully through threads, but cannot find an answer: is the t-mobile S4 sim-locked? If yes and I paid the full price, can I get an unlocking code from t-mobile? Thanks
Click to expand...
Click to collapse
pilot_xphile said:
I did the same thing. I've been a prepaid customer for a year or so, and I opened a post-paid plan account so I could get the GS4. I also paid for the phone in full. I received it today and I already put my prepaid plan sim card on it. I need to cancel the post-paid plan but I'm not sure if I should do it now or wait. The sim card that came with the phone is still untouched inside the box.
Click to expand...
Click to collapse
Same thing with me. I am trying to decide when to cancel the new line. SIM card is untouched in the box.
Waiting to see who cancels first and how the process went.
escknx said:
My issue was much more interesting that anyone here experienced I believe.
Click to expand...
Click to collapse
I think my experience might rival yours in "interesting"...
I also want to use the S4 on the $30 prepaid plan, and therefore intended to go the route of buying the phone with a $50 line and then cancel it.
I tried to buy online, but it told me I needed to contact a sales rep to complete the order. After starting an online chat with a sales rep, it turned out they required me to pay an additional $400 deposit. (I am pretty sure I never had an incidence with my credit rating so I am not sure why) As I intended to move over to pre-paid, I asked about the policy of how to get back the deposit if I cancel the line before the 1 year is up after which you automatically get back the deposit. After that she started to accuse me of committing fraud! and that t-mobile is not in the business of selling phones. I then asked her how asking about cancellation would violate their new un-carrier marketing and she asked me "where I came up with such a thing as un-carrier". She then simply canceled my order and hung up on me.
I don't think I have ever been accused of committing fraud before for wanting to pay a store over $1000 to buy their product!
I then tried to order again to get a more knowledgeable and competent representative. Unfortunately this time my bank decided t-mobile was "committing fraud" because they thought a $1000 was an unreasonably large amount for a internet transaction.
After the bank unblocked my credit card, because I told them I really do want to spend that much on a phone, I tried it again. Unfortunately on the third time the "account verification department " declined my request without an explanation of why they wouldn't take my $1000.
So I spent about 3 hours on the phone with t-mobile on Monday and I still don't have a S4 I don't think I have ever had a company as adamant to not taking my money as t-mobile. Now I'll have to wait till the 15th before I can try and buy it in a store
Does anyone know what might have gone wrong, or how to convince t-mobile to sell me a phone?
apmon said:
I think my experience might rival yours in "interesting"...
I also want to use the S4 on the $30 prepaid plan, and therefore intended to go the route of buying the phone with a $50 line and then cancel it.
I tried to buy online, but it told me I needed to contact a sales rep to complete the order. After starting an online chat with a sales rep, it turned out they required me to pay an additional $400 deposit. (I am pretty sure I never had an incidence with my credit rating so I am not sure why) As I intended to move over to pre-paid, I asked about the policy of how to get back the deposit if I cancel the line before the 1 year is up after which you automatically get back the deposit. After that she started to accuse me of committing fraud! and that t-mobile is not in the business of selling phones. I then asked her how asking about cancellation would violate their new un-carrier marketing and she asked me "where I came up with such a thing as un-carrier". She then simply canceled my order and hung up on me.
I don't think I have ever been accused of committing fraud before for wanting to pay a store over $1000 to buy their product!
I then tried to order again to get a more knowledgeable and competent representative. Unfortunately this time my bank decided t-mobile was "committing fraud" because they thought a $1000 was an unreasonably large amount for a internet transaction.
After the bank unblocked my credit card, because I told them I really do want to spend that much on a phone, I tried it again. Unfortunately on the third time the "account verification department " declined my request without an explanation of why they wouldn't take my $1000.
So I spent about 3 hours on the phone with t-mobile on Monday and I still don't have a S4 I don't think I have ever had a company as adamant to not taking my money as t-mobile. Now I'll have to wait till the 15th before I can try and buy it in a store
Does anyone know what might have gone wrong, or how to convince t-mobile to sell me a phone?
Click to expand...
Click to collapse
That's horrible. The reps are obviously just confused with the whole new setup. Every rep I talk to gives me a different story on how/when my classic plan will convert over to the new value plan.
Sent from my SGH-T999 using Tapatalk 2
Reps are stupid. I would try and see if you can get it price matched at best buy and buy it there. They should since it will be off contract and you're paying full price. I just don't think they have it in stock yet.
apmon said:
I think my experience might rival yours in "interesting"...
Click to expand...
Click to collapse
Looks like you won't be able to do it before 15 except asking your relative/friend to do it for you, as I've done it.
Their credit dept haven't approve me since I had credit alert on my credit history due to identity fraud.
Your situation, did they tell you why you should pay 400 deposit?
Have u ever had their postpaid account before? Cause if you've never cancelled their contracts before and had no issues with credit score then I'd suggest to contact credit score bureau and figure out from there why you've been declined.
Veteran T-Mobile customers still on a classic plan may be interested. In connection with adding members to my current classic family plan, I was told that because we've been T-Mobile customers for more than eight years the $150 per line migration fee would be waived for the current family plan members.
I'll want to see it confirmed at My T-Mobile, but as explained in the T-Mobile store this results in a lower monthly value plan rate and outright ownership of our Galaxy SIII 32GB phones. The store salesman had to call corporate to make it work. He did so because I balked at paying migration fees just to add additional members to an existing family plan.
Obviously, I don't know whether a shorter customer relationship or other considerations also may work. But it's worth a try.
Tmobile has always been good to their long time customers. As long as its within reason they will usually do whatever they can to keep your business, especially if they think you might leave!
That's been my experience anyway.
Sent from my SGH-T999 using xda premium
Yes. They gave my wife and me a great deal on our SIIIs at the end of last September.
DocHoliday77 said:
Tmobile has always been good to their long time customers. As long as its within reason they will usually do whatever they can to keep your business, especially if they think you might leave!
That's been my experience anyway.
Sent from my SGH-T999 using xda premium
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RebDovid said:
Veteran T-Mobile customers still on a classic plan may be interested. In connection with adding members to my current classic family plan, I was told that because we've been T-Mobile customers for more than eight years the $150 per line migration fee would be waived for the current family plan members.
I'll want to see it confirmed at My T-Mobile, but as explained in the T-Mobile store this results in a lower monthly value plan rate and outright ownership of our Galaxy SIII 32GB phones. The store salesman had to call corporate to make it work. He did so because I balked at paying migration fees just to add additional members to an existing family plan.
Obviously, I don't know whether a shorter customer relationship or other considerations also may work. But it's worth a try.
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Keep watch on your bill... They offered me the same thing when I went in to a store and upgraded to the s3, then two months later they tried to charge a migration fee of $150 for my line only and not my wife's strangely enough. I had to call and explain how that never agreed to pay a migration fee to a couple of different people before I got a supervisor to correct the issue, so all in all it worked out fine, just make sure they do what they say they are going to do. T-Mobile customer since 03, and a very happy one at that!
I've been with them since 06..bill is starting to get too expensive.. Might have to try something with them
Sent from my SAMSUNG-SGH-I747 using xda premium
RebDovid said:
Yes. They gave my wife and me a great deal on our SIIIs at the end of last September.
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I got almost the same exact thing. Except mine was only for one phone, and I got the 16GB instead of 32GB. But I also got an extra $100 credit on my account. In addition to the $10 a month, $50 Rebate, and I also got one or two other things, but I cant remember right now!
I have four lines on my account, each with contracts. I've been with Tmobile for 7 yrs. What are my chances of getting all migration fees waived?
Sent from my Galaxy Note 10.1!
DylanTheVillian said:
Keep watch on your bill... They offered me the same thing when I went in to a store and upgraded to the s3, then two months later they tried to charge a migration fee of $150 for my line only and not my wife's strangely enough. I had to call and explain how that never agreed to pay a migration fee to a couple of different people before I got a supervisor to correct the issue, so all in all it worked out fine, just make sure they do what they say they are going to do. T-Mobile customer since 03, and a very happy one at that!
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Thanks for the heads-up. FWIW, I did speak with a phone representative this morning who said that their system shows the fee having been waived on both lines.
LoopDoGG79 said:
I have four lines on my account, each with contracts. I've been with Tmobile for 7 yrs. What are my chances of getting all migration fees waived?
Sent from my Galaxy Note 10.1!
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I was told the migration fees were waived because we've been customers for more than eight years. But if you don't ask you'll never know. Good luck. Please let us know your result.
ujaroun pimas
I wish I could say the same about t-mobile. I've been with them for 8 years. Recently I moved to an area in Mississippi, and where I live, in and around my house, I do NOT get phone reception. If I want to make a call, or send a text, I have to walk/drive half a mile down the road to get reception.
The "engineers" at t-mobile "looked into it," and they "concluded" that there were no problems.
My roommates have att, and the get great reception anywhere inside the house.
All t-mobile did for me was lower my bill from 130/month to $100. So I'm still paying $100/month for service that I can't even use. I wish I knew a way out.
crespi_ said:
I wish I could say the same about t-mobile. I've been with them for 8 years. Recently I moved to an area in Mississippi, and where I live, in and around my house, I do NOT get phone reception. If I want to make a call, or send a text, I have to walk/drive half a mile down the road to get reception.
The "engineers" at t-mobile "looked into it," and they "concluded" that there were no problems.
My roommates have att, and the get great reception anywhere inside the house.
All t-mobile did for me was lower my bill from 130/month to $100. So I'm still paying $100/month for service that I can't even use. I wish I knew a way out.
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Why u no use wifi calling? This is precisely why they have it.
gingshi case
LoopDoGG79 said:
Why u no use wifi calling? This is precisely why they have it.
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No wi-fi calling on Cyanogenmod.
Also I don't have wireless internet either.
Let's say I did have wifi, and let's say cyanogenmod had wifi calling.
Should I still be content in paying $100/month for something that I never use?
crespi_ said:
No wi-fi calling on Cyanogenmod.
Also I don't have wireless internet either.
Let's say I did have wifi, and let's say cyanogenmod had wifi calling.
Should I still be content in paying $100/month for something that I never use?
Click to expand...
Click to collapse
Go back to TW
Get a wireless router.
?
Profit!
I just saw the $25 x 24 months option with $0 down for the Galaxy S4 and tried to upgrade online. It said there was a $100 migration fee so I called customer care, got sent to loyalty then to customer care again and the lady refused to remove the fee. She literally argued with me that it's essential that they charge the fee because it compensates for early upgrades since you get a discounted price. I even told her I'd likely be changing providers then, and she still said it't not possible to waive it.
Errr, so frustrated.
uoY_redruM said:
I just saw the $25 x 24 months option with $0 down for the Galaxy S4 and tried to upgrade online. It said there was a $100 migration fee so I called customer care, got sent to loyalty then to customer care again and the lady refused to remove the fee. She literally argued with me that it's essential that they charge the fee because it compensates for early upgrades since you get a discounted price. I even told her I'd likely be changing providers then, and she still said it't not possible to waive it.
Errr, so frustrated.
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Hey guys,
I have been with T-mobile for 10 years. I have 4 lines with truly Unlimited everything, getting ready to add a 5th line, my bill is 180.00, now after BS TAXES I pay 222.00.. No Carrier can beat that! Every time I have a big issue with T-mobile the only way to resolve the issue is quite simple but takes a little more time. WRIGHT THEM A LETTER! Don't email them, don't call them, just wright them a letter about your problem and mail it to their corporate offices.You will get a call from them in about 2 weeks with a possible resolution to your problem. I like T-mobile allot and I have only needed to wright 2 letters to them and both time they went above my exceptions. Most problems can be fixed by calling them but when you get no were with them wright a letter.
---------- Post added at 06:58 PM ---------- Previous post was at 06:56 PM ----------
crespi_ said:
No wi-fi calling on Cyanogenmod.
Also I don't have wireless internet either.
Let's say I did have wifi, and let's say cyanogenmod had wifi calling.
Should I still be content in paying $100/month for something that I never use?
Click to expand...
Click to collapse
A booster just might fix your problem. they run about 200+ bucks but you may get T-mobile to comp it.
RebDovid said:
I was told the migration fees were waived because we've been customers for more than eight years. But if you don't ask you'll never know. Good luck. Please let us know your result.
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Well, unfortunately, you do have to be a customer for 8 years or more, and I've only been a customer for 6 yrs 7 months. Migration fees will not be waived.
I wish I could tell them I want more then Edge where I live...
Waived my fees!
Just want to confirm that I called T-Mobile today to see if I could switch over to the simple choice plan with 5 lines. I was previously on the older family plan. 5 lines with 2gb data and unlimited text and I was paying $210 per month. The first person I talked to would not make a change for me. I told them I have been with T Moibile for 15 years. I was transferred to Customer retention. They proceeded to tell me that they could only reduce the migration fees to $300. I said no thinks and hung up. I called back 5 minutes later and the rep waived all of the migration fees for me no questions asked. Just wanted to let you know this works and say thanks to the OP for pointing it out! Moral of the story... If at first you don't succeed, call back and keep trying!
Mr.H0811 said:
Just want to confirm that I called T-Mobile today to see if I could switch over to the simple choice plan with 5 lines. I was previously on the older family plan. 5 lines with 2gb data and unlimited text and I was paying $210 per month. The first person I talked to would not make a change for me. I told them I have been with T Moibile for 15 years. I was transferred to Customer retention. They proceeded to tell me that they could only reduce the migration fees to $300. I said no thinks and hung up. I called back 5 minutes later and the rep waived all of the migration fees for me no questions asked. Just wanted to let you know this works and say thanks to the OP for pointing it out! Moral of the story... If at first you don't succeed, call back and keep trying!
Click to expand...
Click to collapse
Persistence and politeness often succeed. Just the other day, I noticed that, although the change-over to the new plan occurred with only two days left in my service month, my T-Mobile bill showed a full $10 for the 2.5GB data option. A pleasant conversation with a T-Mobile representative whom I had asked to explain and confirm all the items of this transitional bill resulted in the $10 charge being waived.
It doesn't always work. And sometimes it can be quite frustrating. But I don't generally find that haranguing a service rep gets me anywhere.
RebDovid said:
Persistence and politeness often succeed. Just the other day, I noticed that, although the change-over to the new plan occurred with only two days left in my service month, my T-Mobile bill showed a full $10 for the 2.5GB data option. I pleasant conversation with a T-Mobile representative whom I had asked to explain and confirm all the items of this transitional bill resulted in the $10 charge being waived.
It doesn't always work. And sometimes it can be quite frustrating. But I don't generally find that haranguing a service rep gets me anywhere.
Click to expand...
Click to collapse
I have had nothing but good luck with T-Mobile reps working with me. I agree that harassing them and threatening to leave etc will get you nowhere.
Ok, I'm trying to weigh my options here. I have unlimited data and have no plan on ending that until they force me to. I have looked around and have found that a new HTC One still tends to go for around $500-550.
However, Verizon's ETF is $350, and now that the One can be had on contract for $50, it seems to me I could have the phone and only be out $400.
I actually ran this plan by a Best Buy employee as well to see if they could warn me of any pitfalls, and the guy said there would be no problem. But, I seem to find you guys know more than the guys at Best Buy or Verizon! So, here's what I had in mind...:
- Start a NEW LINE of service, not at all linked to my existing account, get whatever cheapest plan they have, and get the One for $50
- Wait out the 14 days "worry free" period, so that I am past the point where they would just want me to return the phone
- Cancel the service, pay the $350 ETF (plus a possible pro-rate for the half-month of service?)
- Profit!
Are there any catches? Any pitfalls? ANY way that I can screw myself over by doing this? Also, at what point can I switch the SIM card from my current phone over to the new phone? Right away or do I have to wait til I cancel the service? Do I need to do anything on the Verizon website as well? I have bought a phone outright for my wife and just switched the SIM and it worked fine.
bast525 said:
Ok, I'm trying to weigh my options here. I have unlimited data and have no plan on ending that until they force me to. I have looked around and have found that a new HTC One still tends to go for around $500-550.
However, Verizon's ETF is $350, and now that the One can be had on contract for $50, it seems to me I could have the phone and only be out $400.
I actually ran this plan by a Best Buy employee as well to see if they could warn me of any pitfalls, and the guy said there would be no problem. But, I seem to find you guys know more than the guys at Best Buy or Verizon! So, here's what I had in mind...:
- Start a NEW LINE of service, not at all linked to my existing account, get whatever cheapest plan they have, and get the One for $50
- Wait out the 14 days "worry free" period, so that I am past the point where they would just want me to return the phone
- Cancel the service, pay the $350 ETF (plus a possible pro-rate for the half-month of service?)
- Profit!
Are there any catches? Any pitfalls? ANY way that I can screw myself over by doing this? Also, at what point can I switch the SIM card from my current phone over to the new phone? Right away or do I have to wait til I cancel the service? Do I need to do anything on the Verizon website as well? I have bought a phone outright for my wife and just switched the SIM and it worked fine.
Click to expand...
Click to collapse
Other than losing tons of money I don't see an issue. Why not just pay the monthly payments and keep unlimited though?
Sent from my HTC6500LVW using xda app-developers app
bast525 said:
Ok, I'm trying to weigh my options here. I have unlimited data and have no plan on ending that until they force me to. I have looked around and have found that a new HTC One still tends to go for around $500-550.
However, Verizon's ETF is $350, and now that the One can be had on contract for $50, it seems to me I could have the phone and only be out $400.
I actually ran this plan by a Best Buy employee as well to see if they could warn me of any pitfalls, and the guy said there would be no problem. But, I seem to find you guys know more than the guys at Best Buy or Verizon! So, here's what I had in mind...:
- Start a NEW LINE of service, not at all linked to my existing account, get whatever cheapest plan they have, and get the One for $50
- Wait out the 14 days "worry free" period, so that I am past the point where they would just want me to return the phone
- Cancel the service, pay the $350 ETF (plus a possible pro-rate for the half-month of service?)
- Profit!
Are there any catches? Any pitfalls? ANY way that I can screw myself over by doing this? Also, at what point can I switch the SIM card from my current phone over to the new phone? Right away or do I have to wait til I cancel the service? Do I need to do anything on the Verizon website as well? I have bought a phone outright for my wife and just switched the SIM and it worked fine.
Click to expand...
Click to collapse
They will charge full price if phone if you don't return the phone. I use to work for Verizon in Columbia TN. This was the norm for that issue.
Sent from my HTCONE using xda app-developers app
cstrife999 said:
Other than losing tons of money I don't see an issue. Why not just pay the monthly payments and keep unlimited though?
Sent from my HTC6500LVW using xda app-developers app
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Not sure I understand? Where am I losing tons of money?
wcr84 said:
They will charge full price if phone if you don't return the phone. I use to work for Verizon in Columbia TN. This was the norm for that issue.
Sent from my HTCONE using xda app-developers app
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Ok so as far as you know, what is the cut off where they can no longer ask me to return the phone, but will not charge me the full retail price of the phone either? After conversing with the Best Buy guy, he said this cut off is 14 days, after which they will not allow me to return the phone, and would only charge me the ETF, not the full price of the phone. Is he full of it?
wcr84 said:
They will charge full price if phone if you don't return the phone. I use to work for Verizon in Columbia TN. This was the norm for that issue.
Sent from my HTCONE using xda app-developers app
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That's only if he does not pay the etf , if he pays the $350 they can't then charge for the phone .
Sent from my HTC6500LVW using Tapatalk 2
NOT TRUE. I just opened up a new account to get the phone for $149. It was my only choice since I have a concession account and Verizon would not sell me the phone unless they could attach it to a consumer account and I wasn't about to pay $699 at Best Buy. I cancelled the next day over the phone. The rep told me I was within my window to return the phone. I told him that I wanted to keep it and he said that was absolutely fine. Got my final bill about 2 weeks later and was charged $350 ETF, 1 day service $3.50, and $11.48 in taxes. They tried to charge me tax on the Activation fee which they eventually reversed since the account was cancelled within the first 3 days. In the end I paid a total of $565. The cheapest retail is at a VZW corporate store at $599. I was satisified.
Sent from my HTCONE using xda app-developers app[/QUOTE]
skorpyo31 said:
NOT TRUE. I just opened up a new account to get the phone for $149. It was my only choice since I have a concession account and Verizon would not sell me the phone unless they could attach it to a consumer account and I wasn't about to pay $699 at Best Buy. I cancelled the next day over the phone. The rep told me I was within my window to return the phone. I told him that I wanted to keep it and he said that was absolutely fine. Got my final bill about 2 weeks later and was charged $350 ETF, 1 day service $3.50, and $11.48 in taxes. They tried to charge me tax on the Activation fee which they eventually reversed since the account was cancelled within the first 3 days. In the end I paid a total of $565. The cheapest retail is at a VZW corporate store at $599. I was satisified.
Sent from my HTCONE using xda app-developers app
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Click to collapse
great info here, thank you. This is right in line with what I was expecting. Based on your experience, and the fact that the phone is now $50 on contract, I would say $465 is probably a good ballpark figure for what I should expect my total out of pocket cost to be for the phone.
wcr84 said:
They will charge full price if phone if you don't return the phone. I use to work for Verizon in Columbia TN. This was the norm for that issue.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
If that is what they told you, that is complete bull****. That's a bs line that INDIRECT stores tell their customers. I know this because I was a store manager for one. The indirect retailers get paid when you buy a phone. When that phone/line is canceled a DAY before 6 months in term, they get their money taken back from them. Any new line or upgrade needs to be active for a complete 6 months before they are free and clear of returns and chargebacks. You tell them to shove it and call their bluff...Corporate Verizon should have NO problem doing this, I've seen it done. Hell....I've done it, but do it at your own risk because I don't work for corporate and never have, so idk what kind of guidelines they have about these types of things...
EDIT*** I thought you said the store TOLD you that, I misread. You WORKED for Verizon? Was it corporate or indirect? I've done this before, and have helped friends do it as well and there were no issues....
bast525 said:
great info here, thank you. This is right in line with what I was expecting. Based on your experience, and the fact that the phone is now $50 on contract, I would say $465 is probably a good ballpark figure for what I should expect my total out of pocket cost to be for the phone.
Click to expand...
Click to collapse
Sounds right. I picked mine up from the same store that refused to sell the phone to me. I placed the order online and chose in store pickup. Phone was ready within an hour..
skorpyo31 said:
Sounds right. I picked mine up from the same store that refused to sell the phone to me. I placed the order online and chose in store pickup. Phone was ready within an hour..
Click to expand...
Click to collapse
Pay full retail or do the 12 monthly payments split on your bill.
zetsumeikuro said:
Pay full retail or do the 12 monthly payments split on your bill.
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Click to collapse
Orrr.... Pay less. By doing it his way?
Sent from my HTC6500LVW using Tapatalk 2
Ok, to play devil's advocate here.
1. Don't do it at an indirect. Best buy may be ok because they're large, and probably wouldn't notice/care enough to come after you with a chargeback. At my indirect you sign a separate contract saying if you cancel within 6 months, we will bill you full retail on the phone or you must return it to us.
2. If you cancel within the first 14 days, YES, corporate can bill your account full retail on the phone. Most carriers have a "gaming" department that handles cases like these.
(Source: I used to work in a gaming dept. Charged a guy full retail on 10 blackberry bolds )
3. You'll have the cost at the POS, a $35 activation fee, half a month of service, and the ETF. Just be aware of all of these.
4. When you call in to cancel DO NOT say it was lost/stolen. Don't want your ESN getting flagged