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So i go my device about 3 weeks ago. last night i noticed the volume down button wasn't working, so i took off the battery cover and this is what i've found.
Theres a plastic piece that goes over the button and looks like the one for volume down as slid into the device, the volume up & PTT button's plastic cover looks to be going loose as well.. :/
I know i can take it into the device support center but they'll probably give me a refurbished device which i dont want. I payed for a new device, its fairly new and i should get a new device!
Anyone else experienced this?
ouch. it looks like your other buttons are a little broken too. how hard are you pressing those? ive had my tilt 2 for a month and a half and the buttons are still perfectly aligned and feel brand new.
Looking at my case and the vol/ptt buttons inside it doesn't even look like it'd be possible to push hard enough on the outside to cause that. However all three buttons do have the same internal plastic piece which is probably why the other buttons are going.
If you're under 30 days can't you return the device? I thought AT&T had a 30 day return period.
My volume buttons didn't break off like yours, but they did lose tactile feedback after a while. That is, when I press it, it doesn't click and bounce back as strong as before. They felt dull when I press them.
So what I did was put layers of scotch tape against the inside of the back cover where it would come in contact with the volume buttons. (Not sure if I explained it properly). Now my buttons work beautifully again.
If others are having this problem, please let me know. I can post some pics so that you can try.
ohyeahar said:
My volume buttons didn't break off like yours, but they did lose tactile feedback after a while. That is, when I press it, it doesn't click and bounce back as strong as before. They felt dull when I press them.
So what I did was put layers of scotch tape against the inside of the back cover where it would come in contact with the volume buttons. (Not sure if I explained it properly). Now my buttons work beautifully again.
If others are having this problem, please let me know. I can post some pics so that you can try.
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I'm having that with mine right now actually, just started noticing it in the past week. I'll give your trick a shot, thanks!
so i got pretty drunk last night (almost like every night but thats a different story ) and i remember dropping my phone on the pavement. And just now i noticed the volume down button has fixed itself from the drop! haha
i tried manually moving the cover piece back over the button when it first broke and that didn't help. so i guess the solution is to drop your phone!
After putting on a wet screen protector, my phone is f***ing broken. The power button doesn't work. Needless to say, I'm pretty upset right now. Everyone thinking about a wet screen protector, please take note.
UPDATE: After using a hair dryer and giving it some time, the phone appears to be 100% functional. Hopefully this keeps up.
nyijedi said:
After putting on a wet screen protector, my phone is f***ing broken. The power button doesn't work. Needless to say, I'm pretty upset right now. Everyone thinking about a wet screen protector, please take note.
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Whaaaaaaaaaaaa that's crazy, drop that thing in some rice or something..
triStateMindgate said:
Whaaaaaaaaaaaa that's crazy, dropped that thing in some rice or something..
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Click to collapse
After using a hair dryer on it, there are now random responses to the power button, which I wasn't getting before. I have no rice and it's too late to buy some right now, but I currently have it in a ziplock bag full of pasta. Going to drink some bourbon to fall asleep and hope I wake up to some good news.
Everyone, PLEASE BEWARE OF USING WET SCREEN PROTECTORS!!!!!!!!!!!
Also, please believe me, I didn't soak the thing, or do anything crazy. The phone was off when I put the protector on, and after doing it, the power button didn't work. After I pulled the battery and put it back in, the phone automatically turned back on, but the power button was completely unresponsive. Every time I put the battery back in, the phone would automatically turn on. It *seems* to be working now after using a hair dryer, but to be safe, I have the phone in a bag of pasta right now.
Looks like I'm off to Verizon tomorrow for some of their non-wet screen protectors, assuming my phone is okay (I imported the GSM model too, so this is extra awful). This just isn't worth it.
nyijedi said:
After putting on a wet screen protector, my phone is f***ing broken. The power button doesn't work. Needless to say, I'm pretty upset right now. Everyone thinking about a wet screen protector, please take note.
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Click to collapse
i feel for you man, thanks for posting this for the benefit of the rest of us
It might just be that the few remaining physical buttons are especially sensitive to water damage?
I actually prefer wet screen protectors, I seem to end up with far fewer bubbles than the dry type. I applied one to the Motorola Xoom and am extremely happy with the result. Seeing the 10" screen on that made me cry thinking about all the bubbles I was going to end up with, but a week later and it's practically perfect.
I've order a dry screen protector for my Galaxy Nexus, getting more and more paranoid by the minute that I'm going to scratch my latest pride and joy.
nyijedi said:
Also, please believe me, I didn't soak the thing, or do anything crazy. The phone was off when I put the protector on, and after doing it, the power button didn't work. After I pulled the battery and put it back in, the phone automatically turned back on, but the power button was completely unresponsive. Every time I put the battery back in, the phone would automatically turn on. It *seems* to be working now after using a hair dryer, but to be safe, I have the phone in a bag of pasta right now.
Looks like I'm off to Verizon tomorrow for some of their non-wet screen protectors, assuming my phone is okay (I imported the GSM model too, so this is extra awful). This just isn't worth it.
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Did you forget to remove the battery before soaking your phone with water? Its always my first step with phones that have removable batteries.
jokeyrhyme said:
I've order a dry screen protector for my Galaxy Nexus, getting more and more paranoid by the minute that I'm going to scratch my latest pride and joy.
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Which dry screen protector did you order? I'd like to get a dry one myself, as I'm DONE w/ wet ones. It's just not worth the risk (my phone appears to be okay now, but I had about 2 hours of hell thinking it was done). My friend said he's used the Verizon branded ones in the past and that they're actually pretty good, but I don't know...
perium said:
Did you forget to remove the battery before soaking your phone with water? Its always my first step with phones that have removable batteries.
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Yup. Battery was pulled. As soon as I put it back in after putting on the screen protector, the phone turned on automatically.....this was the first sign that something was screwed.
This exact same thing happen to me. It has gotten better but not 100 percent.
It has been about a week and a half. The power button can work for a few hours then it acts up. The only thibg that really bothers me is that taking screen shots is almost impossabile.
thats strange as hell...
i do tons of installs with zagg screen protectors all day and never once had a problem. hell, i soak the living crap out of most of them. except for cell phones, most of them i do them dry and just lay em down perfectly.
Yes I know with the screen protector solution Yea that sucks put the phone in a open container with the pasta since you don't have any rice keeping it in a zip lock bag prolonges the moisture.
Sent from my ADR6425LVW using xda premium
nyijedi said:
After putting on a wet screen protector, my phone is f***ing broken. The power button doesn't work. Needless to say, I'm pretty upset right now. Everyone thinking about a wet screen protector, please take note.
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How long did you wait before powering back on? I'm surprised nobody has asked that question.
sent from Mt Olympus
I cringed as I watched some clown squeegee that spray stuff into my speaker and along the cracks but my phone is fine and I now really enjoy this zagg screen protector
Sent from my Yakju Googletron
Screen protectors are a waste of time and money... maybe now you'll learn and just live with the small chance of getting the scratch-resistant glass scratched.
Sorry to rub it in, but from experience trying to baby something too much will just end up with more hassle for you.
droid_does said:
How long did you wait before powering back on? I'm surprised nobody has asked that question.
sent from Mt Olympus
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Probably about 10 minutes.
Shawn_230 said:
Screen protectors are a waste of time and money... maybe now you'll learn and just live with the small chance of getting the scratch-resistant glass scratched.
Sorry to rub it in, but from experience trying to baby something too much will just end up with more hassle for you.
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Sorry dude, but you're WAAAAAAAAAAAAAAY wrong here. There is no bigger hater of screen protectors than me. Check out some of the threads on screen protectors where I've said this. I hate them, and didn't use one on my OG Droid or my Nexus S. I owned each of those for a full year, got zero scratches on my OG Droid, and one minor one on my Nexus S. With this phone, I got 3 MINOR SCRATCHES IN 2 WEEKS. And I baby the hell out of my phones. The glass on this phone is incredibly soft. As a result, I begrudgingly got a screen protector for it.
Also, everything seems to be working fine at the moment.
Njc85 said:
This exact same thing happen to me. It has gotten better but not 100 percent.
It has been about a week and a half. The power button can work for a few hours then it acts up. The only thibg that really bothers me is that taking screen shots is almost impossabile.
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So I'm not the only one. I'm sorry to hear you're still having problems. I don't want to jinx myself, but since mine started working (it was completely unresponsive), it's been fine. Hopefully it remains this way.
androidaddict23 said:
Yes I know with the screen protector solution Yea that sucks put the phone in a open container with the pasta since you don't have any rice keeping it in a zip lock bag prolonges the moisture.
Sent from my ADR6425LVW using xda premium
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Click to collapse
Thanks, I didn't know that. I currently have it out in the open and it's working fine. Maybe I'll pick up some rice today for good measure, but since it started working, I've had no setbacks.
nyijedi said:
Probably about 10 minutes.
Sorry dude, but you're WAAAAAAAAAAAAAAY wrong here. There is no bigger hater of screen protectors than me. Check out some of the threads on screen protectors where I've said this. I hate them, and didn't use one on my OG Droid or my Nexus S. I owned each of those for a full year, got zero scratches on my OG Droid, and one minor one on my Nexus S. With this phone, I got 3 MINOR SCRATCHES IN 2 WEEKS. And I baby the hell out of my phones. The glass on this phone is incredibly soft. As a result, I begrudgingly got a screen protector for it.
Also, everything seems to be working fine at the moment.
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Click to collapse
From experience I wait at least 8 hours or more for wet applications.........always works fine
IMO, you're the one to blame in this case as you powered on your device too early. I could be wrong.....but it seems like the most likely reason
sent from Mt Olympus
This thread wasn't about passing blame. I just wanted to bring it to other people's attention. I very well may be the one to blame. Although I will say that I watched the instruction video of the company I bought the screen from (BSE), and they made zero mention of waiting to turn the phone on after application.
Just bought a screen protector at XO Skins after a minor scratch (2 weeks of use). So: battery out and wait for about eight hours (leave it over night?) seem to be the tips.
Yes, that seems to be the takeaway so far (other than not using them). As I said, after a few hours, my phone is working fine. If I would have left it overnight, I probably would never have even seen the problem.
Sent from my Galaxy Nexus using xda premium
today i applied an XO skin and i applied the wet applicator only once and squeegeed the water out just like the instructions says and now for some reason, my power button has stopped working and sometimes it does work but it acts as if im holding down the power button and my power menu options pop up..... i bought this device unlocked from Expansys_USA and their customer service is done for the weekend....should i try putting it in rice?? im freaking out right now....this is not cheap, and i am seriously gonna be pissed if it was cuz of the XO....HELP.... :'(
How soon after applying the skin did you put your battery back in the device and try to turn it on?
Usually, you have to wait at least 24hours after applying a wet skin to have enough time for it to dry safely.
EP2008 said:
How soon after applying the skin did you put your battery back in the device and try to turn it on?
Usually, you have to wait at least 24hours after applying a wet skin to have enough time for it to dry safely.
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well thats the thing...i hated how the screen protector looked so i took it off and got rid of it, and then i turned on the phone......it was fine for a while, and then it just stopped working.....i have no idea what Expansys's warranty is on their unlocked phones either
Simer03 said:
today i applied an XO skin and i applied the wet applicator only once and squeegeed the water out just like the instructions says and now for some reason, my power button has stopped working and sometimes it does work but it acts as if im holding down the power button and my power menu options pop up..... i bought this device unlocked from Expansys_USA and their customer service is done for the weekend....should i try putting it in rice?? im freaking out right now....this is not cheap, and i am seriously gonna be pissed if it was cuz of the XO....HELP.... :'(
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Click to collapse
This happened with my Captivate some time ago. I think it might have been from dropping it. The SAME EXACT thing happens when trying use the power button on the captivate. Sometimes it work fine for a few pushes, other times it will act like I held it down on a push, and sometimes when just holding it, it pops the power menu up. I think the contact inside the switch is busted and floating around. When it touches, it activates. Therefor, it can be activated by shaking the phone. I can replicate it on my Captivate.
Those buttons are pretty much tiny little switches on the PCB. They probably got water in them if they work sometimes, and then don't work - and sometimes seem stuck on.
You'd need to clean the switch with some contact cleaner of some kind... but you'd need to take apart your phone most likely. You don't really want to get that all in your phone, or on the screen. It might ruin the coating on the screen, or damage other stuff depending on what type of cleaner you used.
Luxferro said:
Those buttons are pretty much tiny little switches on the PCB. They probably got water in them if they work sometimes, and then don't work - and sometimes seem stuck on.
You'd need to clean the switch with some contact cleaner of some kind... but you'd need to take apart your phone most likely. You don't really want to get that all in your phone, or on the screen. It might ruin the coating on the screen, or damage other stuff depending on what type of cleaner you used.
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Hopefully this fixes his. I still have a captivate with a non working power button. Cleaning it didn't help.
Sent from my Galaxy Nexus
it is easy to fix once you disassemble the housing you just pry open the power button and clean the contacts
http://www.youtube.com/watch?v=1WqajUcI_oU
at 1:56
you remove the black tape around the power button so you can see the contacts just clean them and you are good
bear in mind that you don't have to disassemble the boards like the video , just the housing
Thanks guys! I left it in rice overnight and now everything seems to be working perfect! Oh man....I was so scared! I bought this mofo unlocked! Its funny how when u actually try to protect it, it just ends up getting worse! I'm done with wet applies, I'm keeping it naked! Lol
Edit: its still doing the same thing again...spoke too soon......well kinda....its not doing it nearly as much
sent from my Nexus Prime
DynamicRam said:
it is easy to fix once you disassemble the housing you just pry open the power button and clean the contacts
http://www.youtube.com/watch?v=1WqajUcI_oU
at 1:56
you remove the black tape around the power button so you can see the contacts just clean them and you are good
bear in mind that you don't have to disassemble the boards like the video , just the housing
Click to expand...
Click to collapse
i will try this now!
Is anyone having this issue. I am having it where I find myself pressing the back button more than once. I thought I was not touching the button correctly. Until I saw this thread I was not the only one. By the way I am using a spigen glass protector but the multitasking button works just fine.
http://forum.xda-developers.com/showthread.php?t=2911753
Sent from the TermiNOTEr 4!
#25
I signed up for this forum so I could tell you all the reason to this issue!
So like you all, I thought I was going crazy about the back button not working right! I kept trying different ways of pressing it and sometimes it would work and other times it didn't, and it seemed to be getting worse. However, the pen was perfect! So on the same day as I received it from Verizon, and after an hour on the phone with tech support with all the factory resets and other tests, I went to the Verizon store for a replacement. I was lucky that they had one in stock! They did all their tests, too, and the guy was trying to tell me I had to press harder and that it worked. I told him I shouldn't have to press harder and that I wanted a new one. So after he handed me the new phone, I instantly felt that the bottom of the phone seemed flatter and the buttons worked much better! I asked for my old phone back and voila, I found the problem! The bottom of the screen below the back button is not sitting level with the metal trim like the new one, nor like the rest of the phone! That is why you have to press so hard. It isn't close enough to the sensitivity chip for your finger to register, but the pen was ok due to how that works.
So, take it back as it is a hardware issue!!!! And, taking it back doesn't count towards your exchange for any provider or Best Buy. It is defective! I would also do this as soon as you can, because as you know, they will exchange it with a refurbished one. I got a new one, because they didn't have any refurbished ones yet as I took it back the same day!
I went and replace mine lay week. So happy I did.
Sent from the TermiNOTEr 4!
Depending on where I press mine, it will either sound llike a very well made solid well built phone vs a cheap plastic throw away... Experimenting now it seems like if I hit it close to the top of the button vs the middle/center or bottom it will make the cheap plastic sound
M3car_guy said:
Depending on where I press mine, it will either sound llike a very well made solid well built phone vs a cheap plastic throw away... Experimenting now it seems like if I hit it close to the top of the button vs the middle/center or bottom it will make the cheap plastic sound
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Click to collapse
Are u using a glass screen protector?
Sent from my ONE A2003 using XDA-Developers mobile app
Samsung should have used a glass home button like on the iPhone and the OnePlus3.
M3car_guy said:
Depending on where I press mine, it will either sound llike a very well made solid well built phone vs a cheap plastic throw away... Experimenting now it seems like if I hit it close to the top of the button vs the middle/center or bottom it will make the cheap plastic sound
Click to expand...
Click to collapse
My home button is slightly loud, sounds like any solid button though. From the bottom the sound is minimized. Could be the way it was constructed because of the water and dust resistance. I havent had a physical home button in a while though. Had the note 2 and then upgrade to note 4 but swapped that for the nexus 6 when I couldnt root and my phone would get very hot doing basic things.
I stopped buying Samsung because the home buttons would always fail and register double presses (launching into S Voice) after about a year of use. The OP post along with the scratches reported elsewhere makes me consider just getting a cheap One Plus Three...
I would love if Note 7 had:
1. ceramic or glass home button
2. Metal S Pen, not plastic
sz1a said:
I stopped buying Samsung because the home buttons would always fail and register double presses (launching into S Voice) after about a year of use. The OP post along with the scratches reported elsewhere makes me consider just getting a cheap One Plus Three...
I would love if Note 7 had:
1. ceramic or glass home button
2. Metal S Pen, not plastic
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Click to collapse
The home button and Spen on my very well used Note 2 and 4 are still perfect.
Had my note 3 for 2yrs and same.
As is my S3 minus the Spen
Pen is in there good. Takes a bit of force to pull out and the home button has a distinct click to it.
Sometimes I hear an audible click when using the home button. I thought it was just me, or tight mechanics... I kinda like it. I like mechanical keyboards, too...
Sent from my SM-N930T using Tapatalk
Mine has sometimes loud sound and also sometimes when i press and swipe from left to right the home button sticks and stays pressed until i click it again, otherwise it is working fine.
i am thinking of taking it to the store and see what they say.
Mine does that also. If I press it offcenter to the left, it sometimes either sticks down, or emits a loud click when popping back up.
It doesn't bother me though. It happens very rarely, and the rest of the phone is perfect, so I don't want to have it replaced with one that isn't.
My buddies was sticking on almost every other click.. He returned it.. His was a black variant from china.
His new one is silver and flawless, same with mine.
Sent from my SM-N930T using Tapatalk
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Home Button Issue
I got my replacement note 7 yesterday. The home button does not click properly. I don't think I'm being anal about it but I took it back to T-mobile and everyone working there looked at me like I was crazy. The home button clicks perfectly on the right side but is stiff on the left side. Not a big deal because the button still functions, it just feels weird. If my thumb is more to the left of the home button, I dont get the feeling of the button being pressed. All I'm saying is that if I'm paying 950 with my hard earned money I expect it to function 100% out of the box. Anyone else have a similar issue. The T-mobile people told me to go to the Samsung store, aka they don't wanna deal with me. I'm annoyed with my experience and considering just dropping Samsung and T-mobile all together.
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I havent had mine get stuck fortunately. There is definitely an issue with the Home buttons, I agree. No one at T-mobile wants to admit it. I don't like being considered crazy, and I'm pissed.
lorenzobjuarez said:
I literally just bought a black one from a T-Mobile store about an hour ago. On mine pressing on the left side of the home button actually feels proper, it is the RIGHT side that feels cheap and makes a loud noise when clicking it.
Even more bothersome it's the fact that if you press and hold on the home button and slide from LEFT to RIGHT the button will actually get stuck underneath the right side until I wiggle it & then it will "pop" out making a loud click!!!
Can you confirm if yours does this & gets stuck too?
There is definitely something wrong with these home buttons, I'm with you it's totally pissing me off that I paid almost $1,000 for a phone with a CHEAP plastic home button that isn't even done right. At least when Apple uses a home button they make sure it's a glass and actually works well!
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I just feel that I should stand my ground, bc I'm def not gonna say that there is no issue with the home button bc I know there is. 3 of my coworkers have confirmed that they notice the issue too. Also there is no way in hell I'm paying a $50 restocking fee when the unit is received is defective. Not to sound rude but you must be rich if you are willing to pay a restocking fee twice. I'm a New Yorker so I will fight tooth and nail to win my case! If enough phones have a similar issue Samsung may have to do another recall, lol.
lorenzobjuarez said:
I feel your pain man I'm equally as aggravated right now...
Here's what you should do though, if you are still within your 14-day return window just take it back to the store (with yout receipt & box) and tell them flat out that you want to return it because you just "didn't like it".
I previously returned my last Note 7, 4 days before the recalland I honestly didn't like it, so that's what I told them and they gave me a full refund with no problems. I think the issue here is that whenever you tell them there is something wrong with the phone, they always want you to go through warranty because technically "there is something wrong with it".
Since you already paid them a visit once, if anybody recognizes you & brings up your last complaint just tell them that you were comparing it to your last phone and now that you've gone used to the home button for these last couple of days there's nothing wrong with it... It was just you!
It's ridiculous that you will have to admit that you are crazy and that there is nothing wrong with the phone just so you can return it, but in the end you will win. Again, don't bring up any complaints just tell them that you did not like it and the phone works perfectly fine, they will charge you a $50 restocking fee that I will GLADLY pay again to return this trash Phone!!! They will proceed to give you a refund and just wait a couple of more days or weeks possibly even months until they get more inventory & you can buy it again and HOPE that this one is not defective.
I'm just going to play with mine for today and that is exactly what I'm going to go do tomorrow morning, I won't even bring up the home button issue.
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Picked up my replacement today and I get a faint click when I press slightly on the left side of my home button like it's sticking. I could tell it felt different from my previous note 7 as soon as I pressed it. Has very slight loose movement when you push the left side up and down. It's pretty annoying.
Thank you, I mean you gave me a good alternative options...truth be told your plan is actually starting to sound pretty good just about now, lol. I realized what a hassale it would be to fight for a replacement.
lorenzobjuarez said:
No I'm not "rich" lol!
I'll just rather pay up the money needed to move on with my life and avoid the stress and headaches of having to relay this to the incompetent people at the store. Let's face it, most of us here at XDA would have their jobs by tomorrow!
I get where you're coming from in regards to standing your ground, the problem is they're not going to want to play ball with you... as you have already seen. At this point I'm not about to stay with a messed up home button phone annoying me each and every time that I press it, I don't even want to look at the darn thing!
This is an issue that not a lot of people are going to notice and it's not nearly as drastic as an exploding battery so I highly doubt this will force Samsung to do another recall; especially considering how much money they've lost already.
Either way, it was just a suggestion and I was just trying to help...
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