Develop Bugs

New Touch Pro 2 from collegue broken. Common problem?

Both my colleague and I have a new Touch Pro 2 WWE Rhodium since about 2 months.
My colleague was, since he has the telephone complaining about very short battery life. Mine lasts easily 7 days in regular use (now shorter because 24/7 direct pushmail connection). His battery is completely drained within 24 hours.
We contacted the dealer and they have ordered a brand new battery for him. He tried the new battery and I now have his "bad" battery in my phone. But his battery is still dead within 24 hours and in my phone it lasts 'forever'.....
Today I offered to upgrade both phones firmware to make sure all settings were cleared and both phones are configured exactly identical!
Well. I first went to go give both phones a cold boot (call+end+power > vol up). On my phone works perfectly, but my colleagues phone does not respond to the VOL UP button, it completely freezes and does not respond to any button, so I have to pull out the battery. Tried it over at least 20 times!
At last I just updated both firmwares which went OK, but even after that the COLD RESET is not possible.
Finally I found out the END/HOME button didn't respond. My colleague just always used the on-screen end button, so you couldn't accidentally skip the option to create a call note.
After that I tried to get into the COLD reset screen by only using the CALL + POWER button, and that worked!
To make a long story short, the phone is now going back for service. It's a plain DOA and I am positive this is related to the battery drain problem. His phone gave very high "device usage" durations.
PS. Why the long story? At the end when typing this thread I found the cause of this problem. I was hoping someone could point me to the solution but I found it myself.
My final little question is: Is this a common problem with this type of phone or is my colleague just plain unlucky? Do I have to worry about the buttons of my phone? My HTC TyTN buttons broke down on me twice and once on my colleagues phone.

7 DAYS??????!??
Amazing... mine wont last more than 8 hours with gprs connected 24/7, 1 push exchange account, 2 push yahoo account with seven, 2 hours call, 100+ emails a day, IM+.
Can you give details what apps running in your phone?

Maybe he uses his phone way more than you? I use mine a lot and if I was away from a charger for 24 hours it for sure wouldn't make it.

Sorry but B.S. on going 7 days , It won't do that in standby.

I just had to warranty my phone tonight because the end key is dead on my phone. I have the Verizon version and the end key is actually a combination button that is also the power key. It acts like its stuck down so when the phone boots it immediately tries to turn itself off and i have to watch it boot so i can select "No" to the power off question. After that I get zero response from the key. I know it works though because if I pull the battery out I can turn the phone on with it. Hopefully these are isolated and this doesn't become a common problem with these phones because I love it otherwise.
Thanks,
Ben

Do you have the Touch Pro 2 or the Imagio? Doesn't the Verizon Touch Pro 2 have the power button on top like all the other ones?

its the verizon touch pro 2 and no the power button is long press end key and the top button is only used to turn the screen off.

Yeah that's true. It works differently for the Verizon TP2 just as the guy above me has mentioned.

You should have given this post a different name, along the lines of " hardware button issues " or something like that. You might have gotten more feedback from the community.
I got mine a couple of weeks ago (at&t branded tilt 2) and it's pretty damn solid. My Business partner has had the telus world phone version for a little while now and no problems there, as well my friend bought one of the European models (htc branded Touch Pro II) a while back and he has no issues with his.
The battery thing is definitely normal, my tilt II barely survives a day. Seven day's is ridiculous.

benanthony said:
its the verizon touch pro 2 and no the power button is long press end key and the top button is only used to turn the screen off.
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That is how they all are. The top button puts the phone to sleep like any other phone. Turning the phone off actually turns it off, no incoming calls or messages.

That's weird that Verizon uses the End Key to power the phone on and off.
The Tilt 2 has it as Silence, which is what every single HTC phone I've used in the past, despite carrier, has had it as.
I don't think anyone should realistically expect this phone to last more than a day unless it's used for nothing but text messaging and an occasional phone call (let's face it, there are people who SHOULD have a dumbphone texter like a Rumor2 but insist on having this phone because it's great looking and expensive). Smartphones, in general, last 24 hours and should be charged when you get home. I mean it's a miracle if my Palm Pre can last two days.
Until battery technology catches up I advise getting really friendly with your charger and/or dock

power button
petard said:
That is how they all are. The top button puts the phone to sleep like any other phone. Turning the phone off actually turns it off, no incoming calls or messages.
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that is not the way they all are. I have a TMoUSA TP2 and the top button is clearly marked power and if you hold it pressed it will turn the device off. If you just tap it it will, as you say, put the phone to "sleep". (Turn the screen off). BTW I have no problems with any buttons so far and going on two months. None of my previous HTC devicces gave me trouble either.

[Q] EVO random restarts when multitasking GPS/voice - Sprint knows of this issue

I have noticed that when I am using my EVO in the car for GPS + bluetooth + charging, it can get quite warm. Especially when its sitting in direct sun. Several times now while it's sitting in my cup holder it has started blinking the LED rapidly. I checked the battery temp in the battery app I run and it was approaching 50 degrees Celsius. What is a reasonable cut off temp that I can set an audible warning with so I notice next time it starts getting really hot? 49C ? What is considered the point where an EVO is "too hot"?
Also, on a potentially related note, the EVO will often crash and restart when I'm using GPS + voice communication (on a call) + BT + charging. This seems to be the required combination of multi-tasking to replicate the restart. I do this a LOT in my car with work so I have easily replicated it several times. I called Sprint and talked with advanced tech support. Once I described the specific problem he essentially offered to send a replacement phone with almost no resistance. This led me to believe its potentially a common/known issue internally at Sprint. Once I said a few magic words (voice and GPS simultaneously), he seemed to acknowledge it was a valid issue he had some experience seeing. They replaced a 0003 unit with a hardware version 0004 unit. Unfortunately, the issue still occurs. However, it doesn't seem to necessarily be heat related as the phone isn't always hot when it happens and I don't get rapid LED lights like when it has gotten really hot. All battery use has been the normal stock battery in both hardware versions.
Background info:
For testing purposes I am using stock Sprint rom fully updated, rooted. All standard radio/kernal, etc. No overclocking or anything like that.

I do all those Multitasking things all the time. It has never crashed/rebooted, in fact I don't recall ever having a random reboot.
I rarely have it in direct sunlight, I use a ProClip most of the time (which does allow a lot of air all around it).
It does get warm doing GPS, Charging and BT Voice Call. And it barely keeps up charging while GPS Navigation is going.
It might be your charger is allowing it to charge faster than it can handle.
I run MikGinger now and ran NonSense ROM for while.
My BT is always a little flakey though. If I make a call, hang up and wait and make another voice dial call it will all work fine. If I hang up and immediately make another call the phone will disconnect headset and leave Voice Prompt on Screen. If I clear screen and click headset again it reconnects fine and all is good. Every ROM has done this including CM7, Stock and Leaked based ones.

I had this same issue on my original phone. Doing anything in the car while it charged caused it to reboot. Even after being off and cooling down, I could get it to reboot by quickly scrolling up and down in the browser. My phone would just get warmer and warmer, then reboot.
I got them to give me a replacement, and all has been fine after that. It's a white Evo, HW rev 0004. I'd recommend getting another replacement. You shouldn't have to sacrifice doing what you want in order to keep your phone running. I can now have my phone charging on a hot day while getting GPS instructions and listening to Pandora. I don't have any bluetooth stuff, but I imagine I could do that as well.

[Q] Problems with new A100

I just purchased an A100 and was wondering if anyone else has the same problems I am having. Also any ideas would be appreciated.
I can't wake the tablet when it goes to standby> I press the power button and nothing happens. If I hold the power button long enough it will reboot. The other issue is with the wifi. At home it works ok, but at work it is another matter. It sees and can connect to the router just fine. When I try to go to the internet it tells me that there is no internet connection. I noticed that there was a little arrow in the wifi icon when this happens. I tried a reset to factory defaults, but no go. The sleep problem is unchanged, and now it will not connect to the work router at all.
Jim

I had the sleep problem wen I first got it but now its gone. But never had wifi issues. Just exchange for a new one.

I have the same standby problem. On top of that I noticed that there are some glitches.
When the unit is fully off and I try to turn it on by pressing the power button down for a couple seconds the blue light turns on but no vibration and nothing shows on the screen. I have hold the power button down til the blue light turns off then press it again and hold it down until it vibrates and thats when it turns on. I also tried grabbing the stock rom (made sure it was decrypted and put on both the root of the internal and external sd) and tried to recover it but all I get is a android exclamation mark no matter what I do.

Sometimes you just need to give it sometime to wake up... Because if you press the power button multiple times, it would not be responsive!
Sent from my A100 using xda premium

m2b999 said:
Sometimes you just need to give it sometime to wake up... Because if you press the power button multiple times, it would not be responsive!
Sent from my A100 using xda premium
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How long? Does your screen stay black while you are waiting?

yes. If it is unresponsive when pushing the power button (but you know the device is on), just wait for 30 seconds and try pushing the power button again.

On mine after i hit the power button the screen wont turn on for good 3 seconds. If I press the power again before that 3 seconds I essentially turn it back off so the screen never turns on. Till I press it again and wait 3 seconds for it to visually turn on.

Well, I took it back for an exchage and Microcenter was out of stock. I got a refund and headed over to Best Buy. Not much luck there, they are sold out in all stores, and online.

Have you tried fry's.com or gamestop.com?
Sent from my PG86100 using XDA App

I tried the Kindle Fire, and I did not care for it. The screen did not always respond to touches and I do not like the carousel. I also did like the lack of buttons on it, and it was heavy compared to other 7" tablets. I took it back and started looking for another tablet. I found the A100 in Walmart today and bought it. This one works a lot better than the first one, it wakes up from standby just fine. These Acer tabs(A100 and A500) are selling out everywhere it seems. I think they are priced right and are a very good value.
Jim

sham63 said:
I tried the Kindle Fire, and I did not care for it. The screen did not always respond to touches and I do not like the carousel. I also did like the lack of buttons on it, and it was heavy compared to other 7" tablets. I took it back and started looking for another tablet. I found the A100 in Walmart today and bought it. This one works a lot better than the first one, it wakes up from standby just fine. These Acer tabs(A100 and A500) are selling out everywhere it seems. I think they are priced right and are a very good value.
Jim
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I agree... i have from few months and i'm very satisfied... but suro now you can find some better on the market...
In italy you can buy Huawei Mediapad and is a very good device, indeed... it cost something like 379 USD but have HD resolution, IPS screen and 3G...

Battery Indicator gets stuck...
Does anyone else have a problem with the Battery Indicator freezing while charging. It happens every time I plug in. Earlier today I plugged in at 11% an hour later the battery indicator (both on the lock screen and the settings popup) said 11%. As soon as I unplugged it changed to 76%. When I plugged in an let it charge again it stuck at 76%.
Anyone else have this issue? Any idea how to fix it?
The only things I changed system wise is: I froze Acer Content Folders, Acer Registration, AUPEO!, clear.fi, Facebook Web, and MusicA. And thats it!

I am having the same issue with my a100 not waking up. I sent it to Acer and they reloaded android, but the issue still exists...even after a factory reset with no apps installed other than stock.
The battery life was utter crap when I got this...but after 4 charge cycles...its much better.
Sent from my SPH-D710 using xda premium

Im not having the wake up issue but I am having a wifi issue. Wifi kinda works some of the time. The problem is it just cant stay connected for very long. It really sucks especially when im downloading a big file. Ivw tried wifi lock but it still loses signal. I usually just use the acer when im in my bedroom and our router is about 15 feet away. its very frustrating but dont know what else to do. also i cant believe how bad the battery life is! its not to big of a problem since i dont plan on taking it out of the house but man, why would acer make the battery smaller than most new cellphones?

Equalizir said:
Im not having the wake up issue but I am having a wifi issue. Wifi kinda works some of the time. The problem is it just cant stay connected for very long. It really sucks especially when im downloading a big file. Ivw tried wifi lock but it still loses signal. I usually just use the acer when im in my bedroom and our router is about 15 feet away. its very frustrating but dont know what else to do. also i cant believe how bad the battery life is! its not to big of a problem since i dont plan on taking it out of the house but man, why would acer make the battery smaller than most new cellphones?
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http://forum.xda-developers.com/showthread.php?t=1368446

Hey I'm having a similar problem. I plug my acer a100 in and nothing it said not charging in screen or orange light I tried 3 different. Chargers and still nothing it charges if I press down lit bit but I have to stay there and hold it so I sent it to Acer and the problem was the main board was broken and they replaced it I got my tablet back and still wont work properly. What is wrong anyone have this problem!!
Sent from my SCH-R720 using xda app-developers app

Never had that problem but i had a hard brick. i like the tablet but if you just bought it get an extended warranty. there is an issue with the main board

Dropped Calls I9250

So I ordered Nexus for the gf and me from play store and it seems like the phone is dropping calls very randomly on T-Mobile. Thought the phones were defective so I had them exchanged. It is happening again on both the new ones. I can set up a call on them both lay them on a table and they will randomly drop sometimes 1min in other times 20min in. When this happens it shows I have full bars. Use to have SGS2 and never had theses problems. Any advice ready to give up on them still in my buyers remorse period but I love this phone.

I am having the same issue. Did you ever find a solution for it? I have the Google Nexus on Tmo.. works great with Data, no issues.. but voice calls get dropped randomly. Sometimes it resumes the call.. Most of the times, the call gets disconnected if the recipient ends the call. Never had issues with the SGS2, Nokias, Palms etc. which I used to have..
txsurfer said:
So I ordered Nexus for the gf and me from play store and it seems like the phone is dropping calls very randomly on T-Mobile. Thought the phones were defective so I had them exchanged. It is happening again on both the new ones. I can set up a call on them both lay them on a table and they will randomly drop sometimes 1min in other times 20min in. When this happens it shows I have full bars. Use to have SGS2 and never had theses problems. Any advice ready to give up on them still in my buyers remorse period but I love this phone.
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[Q] Side power button not as responsive.

Anyone had similar issues?
Over three weeks in, I am still blown away by this phone as I am finding new features everyday BUT I am also having difficulties with my power button. As I read in the Sprint forum, some time ago, it was noticed that the power button seemed loose, 'rocky' on a pivot. Other Note II demo phones had some flexibility with the power button as well. I haven't read about any problems with a lagging or unresponsive power (not home) button due to this but NOW it seems I have to press moderately-centered on the button to either wake or ZZZ the phone. Before it seemed I can press this button with as much force as the home button, even at an angle (Note II is wider after all). So my BIG question Have you ever pressed on the power button more than once to just wake up your phone? Or, put it to sleep? Do you have the press the button dead centered for it to work? And, does your power button seemed rocky, even slightly?
I am not rooted...running on good ole factory specs! My phone has never been dropped or damaged either. I would hate to send the phone to Samsung and be without one for 2 weeks, so I figured to troubleshoot with you guys first
Much thanks!

Snowdogg said:
Anyone had similar issues?
Over three weeks in, I am still blown away by this phone as I am finding new features everyday BUT I am also having difficulties with my power button. As I read in the Sprint forum, some time ago, it was noticed that the power button seemed loose, 'rocky' on a pivot. Other Note II demo phones had some flexibility with the power button as well. I haven't read about any problems with a lagging or unresponsive power (not home) button due to this but NOW it seems I have to press moderately-centered on the button to either wake or ZZZ the phone. Before it seemed I can press this button with as much force as the home button, even at an angle (Note II is wider after all). So my BIG question Have you ever pressed on the power button more than once to just wake up your phone? Or, put it to sleep? Do you have the press the button dead centered for it to work? And, does your power button seemed rocky, even slightly?
I am not rooted...running on good ole factory specs! My phone has never been dropped or damaged either. I would hate to send the phone to Samsung and be without one for 2 weeks, so I figured to troubleshoot with you guys first
Much thanks!
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my phone did the samething within 3 days of when i got it. i just took mines back to at&t since it was so quick and the manager gave me a new one. hopefully someone does come up with a way to fix it without you having to send it yo samsung.

mine works flawlessly

Haven't noticed any issues with mine, but I suppose these kinds of issues are why I bought insurance.

My power button is 'rocky'; it seems to pivot from the center. However, I can press it anywhere to wake the phone or turn the screen off. There's a satisfying click when I do press it, so I'm not worried.

Same issue with my power button. Happened only a few days after I received mine as well.

Carls Jr said:
I would definitely take it back and try to get it repaired or exchanged. Mine doesnt have that issue at all and Im always turn it on and off.
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Gathering the input so far, I think I might have to send this to Samsung to get it repaired since I passed my return/exchange period I have insurance but I am also under warranty with Sammy, so that route would be cheapest. Good thing I still have my old flip phone from 2005 that still works but going to dread going back 7 years though!
Lets hope that this doesn't become an eventual problem for most. Thanks for the comments so far.

Definitely take it back to repair it. My power button started off rocky and eventually became worse with use. I had to replace it. Get it fixed ASAP

got my first one replace with a new one due to same reason.

Mine works fine to turn off.
Turn on is a bit more picky.
Does not rock or is not loose.
I use home button to wake
Sent from my SAMSUNG-SGH-I317 using xda premium

Does anyone know what at&t's return period is offhand? I've got the exact same issue with my handset :/
Also, if I'm past that point, does Sammy charge for fixing the button?

kamikaji said:
Does anyone know what at&t's return period is offhand? I've got the exact same issue with my handset :/
Also, if I'm past that point, does Sammy charge for fixing the button?
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I believe it used to be 30 days for personal accounts, now those terms only apply to corporate accounts. For personal accounts, its now 14 days. From what I understand, this policy covers items bought from a corporate AT&T store, or ordered direct from AT&T. You are allowed to exchange or return at a corporate store, with a possibility of a $35 restocking fee depending on the scenario. Also, you can also send it back to AT&T but you will have to cover shipping. I only suspect if you buy from a re-seller (aka a non-corporate AT&T store but clearly marked 'AT&T') you can exchange or return at a corporate store.
From what I was told by AT&T and a brief conversation with Samsung, the Note II carries a 1 year manufacture's warranty. I don't know the specifics, but assuming there is no abuse or damage of the phone caused by the user, and if the phone does not perform as it should (like mentioned in this thread), Samsung's warranty will cover it with no charge. But realize, unless you have a backup phone, you won't have a phone for 2 weeks! Also, there is a possibility that Samsung may use reconditioned parts, and if they can't fix your phone, you will get a reconditioned model But what if you have insurance? Then there is a deductible. A possibility of a reconditioned phone too?
Oh, what to do?

What is return period for premier accounts? Is it also 14 days?
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Mine is the oppsite, it is too sensitive,not very tactile. I hit it accidentally all the time.

my power button just went wonky last night. it used to be somewhat rocky, but it was responsive. now it barely moves. i cant tell if im pressing it or not. it still powers on the phone. but there is no click or comfirming feeling at all. it might as well be capacitive now. about 40 days old.