Hello, I have recently bought a phone off ebay (HTC Desire HD) and as it came locked to orange so I didn't notice the problem, later on when I decided to unlock it, guy at local phone shop said it's not locked but it has "faultly motherboard" and can't be fixed. I tried loads of different methods regarding this but nothing helped and I wanted to ask is it pernament "death" to this phone or it could be fixed somehow else without changing the motherboard?
P.S. sorry for bad english and lack of knowledge, but I'm learning!
The phone you bought was IMEI blocked, ask the seller if he was aware of what he was selling, because this happens when the phone is lost or stolen.
Sent from my Desire HD using Tapatalk 2
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I'll try to explain as best as possible. Im from portugal and i bought my desire (second hand) in ebay uk in february. When i recieved the phone I opened the box and I saw that there wasnt a invoice, not from the purchase between me and the seller but between the seller and the store where she purchased but also do not know if it was mandatory to include and also the thing that was least bothered at the time.
The phone came branded to t-mobile but i s-off and rooted, so it was not a problem.
The problem is that a few months back here the phone starts to reboot itself. I had to take the battery to stop. But starting from yesterday has worsened a lot, anything I do, the phone restarts and does nothing but this, sometimes he even starts but after entering the PIN, it restarts again. I know its a hardware problem more precisely the motherboard, right?
Already contacted the support of HTC in my country but they tell me to go to the store where purchased, and then they send it for repair. And this is a big problem because as you know I live in Portugal and I can not go to the store where the phone was purchased. Then they told me that I could send to the repair center in my country, out of warranty. Once i have investigated further the identity repairs in Portugal, I saw lots of complaints services, such as unresolved issues, products that come worse than when they were, high prices, etc. Anyway, I better not try their services.
The only solution is to buy another mobile phone, or is there a light at the end of the tunnel? I love this phone and I do not like the idea of having to buy another much more cheaper because I can not buy an equal or similar at the moment. And I'll be very frustrated when using it, after having the experience of using a Desire.
Thank you.
P.S: btw, who does the repairs in Portugal is the Arvato Services.
Anyone?....
try cyanogenmod - it's a faultless ROM.
If the issue persists then you may send it in for repair since I doubt there's anything else for it.
Sounds like the problem I had with my first Desire. It finally was a hardware problem and I got it replaced via my warranty.
In the first couple of weeks everything was fine but then it became really instable and rebooted in loops. Sometimes it run flawless for some hours and then again rebootet and rebootet. Partially even while booting, it restartet again. It became unusable and I had to send it in. Sorry to tell you that.
It was checked and replaced by Arvato Germany
Hi everyone,
So I have to share my horror story with you all for you to understand how customers can be royally messed with.
This is not a "get back at them" thread but mostly a place where we can post our stories with issues we had and where I can direct you to a Facebook page where everyone can go make their stories public and so we can make them increase their standards of customer service and warranty.
So here is my story with HTC:
N.B. None of our phones are rooted and only her's was SIM unlocked via a code we purchased.
So since December 2011, my girlfriend (Phone B) and I (Phone A) have both been using HTC Desire Z sold by Bell Canada. I am a Bell user and she is a Rogers user. Mine was bought under my contract and her's was bought by someone else who got a contract to get the phone but sold the phone brand new and gave me the receipt.
So we had been using our phones without any problems until I started experiencing issues in July 2011. The screen was not responding and I had to send it (A) for repairs. It was returned and was used without any issue until the next problem popped up (keep reading).
In December 2011, I decided to send my girlfriend's phone (B) since she had been complaining that her earpiece was crackling. So in December, I sent the phone.
I leant her my phone for the time her's was under repair. One night, my phone froze when she loaded a PDF. It restarted fine but the next morning, it was stuck at the HTC screen (A).
I called Bell. In Canada, it turns out carriers are responsible for handling the warranty so they consider that if you are not a customer under the carrier, you can't avail yourself of the manufacturer's warranty. This makes absolutely no sense but just another way of licking up customers with their companies.
I called HTC USA (as HTC doesn't have any offices in Canada) and fought for an hour until they transferred me to a repair unit. With them, they told me that the phone was still under warranty and gave me a work order to send to the subcontractor responsible for repairs.
I sent phone A for repairs. In the meantime, phone B was returned. We sent phone B for repairs unlocked and they returned it locked (new IMEI). I paid to get it unlocked and my girlfriend started using it. She told me that it rebooted every 2 minutes. I took a video of it and it is pretty ridiculous. With a Rogers SIM, it reboots every 2 minutes, without a SIM, it reboots every 15 or so. I'm now going to have to send phone B for repairs again and cross my fingers that it doesn't fail again.
Now the pièce de résistance is coming up. I just received a call from the repair company and they are asking 200$ to fix phone A. They consider that a phone under warranty with a work order and sent because of random software failure needs 200$? What is this?
Posted my story on the HTC Canada facebook page and guess what? INSTANT DELETE! Because of this, I started my own Facebook page. We are customers, I bought not 1 but 2 phones from them and look at what they do!
So here it is, the facebook page where all of you should post your stories:
http://www.facebook.com/pages/HTC-Ce...751052?sk=wall
If it gathers wind, we might finally get some real help from HTC. I was a BIG fan of them. Until they fix this mess, NEVER again will I buy or advise anyone to buy their products!
Thank you and sorry for the long post.
Show some support and share your stories, the more posts there are, the more likely they are to help us.
Wow that sucks sorry, but if your these forums why not do all the software fixes yourself?
Yeah I totally understand your point of view. I rooted my Dream in the past and now the Galaxy Nexus but my girlfriend's, I thought, didn't need to be rooted.
Plus, when they are under warranty then I don't see why risk bricking it (if you're good enough, it shouldn't happen) but now that they will be out of warranty, I will root and unlock them for sure.
The only problem is when being repaired, they are updated to the most recent firmware so it makes it a bit harder to root.
Apart from that, the phone that is stuck on the HTC screen is S-ON and is not USB debugging since she had factory reset it herself. Makes it inaccessible from my knowledge right?
The other one is still under warranty and is the one that is rebooting constantly. I don't know whether I'm better off rooting it and installing another firmware or having it corrected by them. It should work out of the box no? Am I being unreasonable for expecting my phones to work? I am also not the first one to experience this, plenty of threads seen on this and other websites...
Anyways thanks for your reply.
HTC Netherlands did a great job for me!
The power-button was not working anymore after the phone fell on the ground. I told them that I want it to be fixed, if it was not getting too expensive. They fixed it and did not charge a penny!
Yeah pven, I guess we should be unbiased and present both sides, fairer that way.
But my case is particularly bad. I ended up rooting her phone and installed the most recent build of cyanogenmod. It rebooted once since but another issue has appeared. When she presses the power button, it locks the screen but sometimes it is actually powered off and needs to go through a short boot process to get back to the home screen.
Also, the phone had been sent to repair the speaker. Turns out they changed the whole board and the speaker isn't fixed. I'll have to put it back to stock ROM, put the original hboot, and unroot it in order to send it back to get it repaired twice.
Surprised she doesn't want to give up on it... after all that has happened, I wouldn't be surprised if would simply forsake HTC altogether... She had an HTC Touch Pro 2 and didn't really like it either so I'm out of options...
As for my DZ, the situation is being corrected with HTC and their contractor. I'm hoping for positive news but it seems it would be going my way. I have a bunch of emails from HTC support that has it going my way at least (them saying it's covered but not for out of warranty damage and a faulty board is not out of warranty damage).
Bottom line, I will think twice before buying a non-nexus device. My Gnex is working like a charm! Too bad the unstable software out-shadowed the amazing hardware of the DZ.
Oh man, this is interesting, i have got my htc phone repaired in China, and all those workers act really nice
Hi,
I just lost my DHD, just as my husband and i were about to root both of ours this weekend!
We have obviously informed insurers, blocked the sim etc..
My question is this; If someone finds the phone, and roots it, will the insurance company still be able to track it via the IMEI or something??
They said they would put a 'block' on the phone, does this mean just the sim or the actual phone?
After building up to rooting our phones, I'm now thinking if someone finds mine and roots it they will get a free DHD at my expense :-(
Thanks
the IMEI won't be changed by rooting it
so if someone found it, and they checked the IMEI it should come up as lost/stolen
but of course that relies on someone checking the IMEI in the first place
thanks +1 maatsby
so the IMEI is a physical thing on the phone?
So basically, if someone found my phone, rooted it, used their own sim, there is no way for the insurance/ police/ provider to track the phone down?? (unless the IMEI is submitted and checked)
You're close...what happens is if an insurance company 'blocks' the phone they actually put the IMEI number into a blacklist for this country, that means if someone turns the phone on it will be emergency calls only...the phones radio(how it gets signal) will still work although blocked and the cell tower nearest to it will track its location should anyone be tracing that IMEI.....
So....no ones getting a free phone , although that doesn't stop it becoming spares I'm afraid...
Sent from my HTC Desire HD using LEEEEEDROID. . 5.1.1
I can confirm that!
My Dad's phone (rooted DHD) was stolen from him last year.
We reported it (in my country we report stolen phones to the provider company who reports it to the general security department).
We gave them the IMEI.
In less than two months they were able to track it down. They contacted us and we got the phone back!
I wish u all the luck in finding yours! Cheers..
Sent from my Desire HD using Tapatalk
Thanks for the info everyone!
Hi all .. i had iphone 4s which i exchanged with someone via gumtree with one x. the phone was locked to three and was new. so i unlocked it today via unlocksaver.com
i entered the code they gave me and it searched for something then it said successful but when it restarted it is saying IMEI locked in the place where it shows carrier in notification tray. what does that mean? i dont understand is it blacklisted? or is it not unlocked properly? i noticed i tried to restart it 2 or three times and it did got a signal once then again it says imei locked
The only way a phone will get blocked is if the owner reports it being stolen/lost
You could be a victim of crime if bought on second hand market as the owner is probably doing insurance scam.
are u from denmark then post eng and danish
Not had the same issue but saw something in the forum. Try this:
Go to menu settings then power and untick fast boot. Restart phone and see what that does if it works tick fast boot back
Sent from my HTC One X using XDA
Sometimes it just says no service but sometimes it says imei locked .. i am worried my phone has no signal does it has anything to do with that unlock code i purchased?
If the phone is blocked (the imei) from the carrier for being stolen or lost, your sim should work for like 5 minutes before it gets locked, this meens you can make phone calls or send sms in the first 5 minutes before it gets locked.it is how much time your phone needs to send the imei number to your carrier so they can check if it is ok or if it is been stolen/lost. You can go at this website http://www.amta.org.au/pages/amta/Check.the.Status.of.your.Handset and check the status of your imei, it is for Australia but try to find the service/website for your country.
Sent from my HTC One X using XDA
My brand new sim free One X did this when I first tried to use it - called retailer to exchange it - they suggested a hard reset (keep power button held for 10 secs +) and that fixed the problem for me. Worth a try?
Sent from my HTC One X using xda premium
tbh if you have been stung by this person with a stolen handset i would return the favor and report the iphone stolen, but dont do it until you have comfermed that he has done this.
sounds like the typical insurance scam to me.
audiobookman said:
tbh if you have been stung by this person with a stolen handset i would return the favor and report the iphone stolen, but dont do it until you have comfermed that he has done this.
sounds like the typical insurance scam to me.
Click to expand...
Click to collapse
yeah get that iphone Blocked ASAP
nickhuk said:
yeah get that iphone Blocked ASAP
Click to expand...
Click to collapse
don't ..
if you can't get ahold of this guy anymore he probably sold the iphone to someone else and then that guy would be in the same situation as you
engwee said:
don't ..
if you can't get ahold of this guy anymore he probably sold the iphone to someone else and then that guy would be in the same situation as you
Click to expand...
Click to collapse
thanks for replies people... i did manged to get in contact with that person and realy tried to help me alot but the wiered thing is when i got home and tried to turn on phone after 12 hours or soething the phone was working and i felt embarresed taht i bloked iphone and that guy had no intention of that but there was realy something wrong with my phone. its fine now :/
My One X had the exact same problem, took it back to the store i got it from and they changed it for a new one which worked fine.
Seems it may be a problem with the phone rather than a dodgy seller as mine came from Carphone Warehouse
What a cruel joke...after a week I get mine from expansys and I am getting IMEI locked contact customer care!!!! Aghhhh...
Please tell me there is another solution to resolve this aside from RMA and more waiting?
Damn...
Moderator Information,
I have closed this thread as we do not allow the discussion of changing or editing IMEI numbers. I am afraid the best thing you can do is try to find the person who sold you the phone and report the issue to them.
Many thanks,
Stephen
Hi,
I recently brought a One X while on holiday 2 months ago and It worked perfectly here in the UK although now it's saying no signal. I believe this to be an issue with the IMEI and I think the guy I got it was a bit dodgy. Are there any tools to change the IMEI as I've already rooted it and re romed it twice ( ARHD and CM10 Beta) I've also got clock work mod recovery installed. Are the any methods of changing the IMEI or jsut getting rid of the no signal error. I payed £450 and I would hate to see it go down the drain as this phone seems really good so if any of you can help I will be eternaly grateful.
Regards,
That is considered as an illegal act to change your device's IMEI number. I doubt you can find any information about that here in xda developers. Not in public at least.
Sent from my HTC One X using xda app-developers app
Try a factory reset.
Sent from my HTC One X using xda app-developers app
Changing IMEI in UK is illegal so there will be no help here about it.
To be honest phone was probably stolen, probably from UK so a decent thing to do would be to go to mobile operator, any operator or police and ask them to check it. If IMEI is reported stolen and phone was insured it is property of insurance company (they might sell it to you for good price or they might not), if it was stolen not insured last person is the owner and it is also possible they blocked wrong IMEI, happened to me 4y ago thx to o2.
Thread closed, the reason was explained above.