Bought a Sprint Galaxy Nexus off a guy on Craigslist. Device seemed to be in pretty good shape. The guy straight up told me it was rooted and that he had installed a custom rom (turned out to be Liquid Smooth which was pretty sweet). Anyway, I was so happy to be back on a nexus device. After activating it with Sprint the trouble started. I get NO mobile connection in my house. No calls, no text, no 3G, no 4G. Wifi worked. I tried flashing three different radios--none helped. I am totally stumped. I called Sprint and told them about my crappy mobile service in my house (which by the way turned out to be EXACTLY as crappy in my office--oddly, on the bus to and from work I get data back, wtf??!!) and the girl was pretty cool. She said "lets put insurance on it and then take it to a Sprint store for repair/replacement." So, now I HAD to restore back to factory. Thanks to Shabby for posting the files to flash via ODIN. I am now factory, re-locked, like out of the box. Tomorrow I go to Sprint and cross my fingers. Given the description of my stiuation, does anyone here have any ideas what the hell could be going on with the device? Even after restoring it to factory settings I have the same problem. Could Sprint service be THAT bad? I mean I just came from an s3 with Sprint and I had great service in my house and in my office. Leads me to believe it was the phone. I just hope not all Nexus's will have the same problem.
thanks for letting me vent. Any ideas/input would be appreciated!
Must joyously and selfishly announce that thanks to shabby and his files to flash via Odin to return to stock, sprint is replacing my device for $0!
Thanks!
Sent from my Galaxy Nexus using Tapatalk 2
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I sold a clean ESN rooted Sprint GS3 to someone. He went to a Sprint store. He calls me back saying he can't activate it. So I called Sprint and they asked me whether the phone has been flashed or rooted. I said neither one (since I can always ODIN/unroot back to stock). In their system, the rep said the ESN is indeed clean. But it is flagged as "incompatible". So now the phone is unusable. I've called Sprint to clear this "incompatible" flag and they said it'll take 24-48 hours for a response.
Personally, I have never gone to a Sprint store to activate a rooted phone. I have always done it online thru sprint.com.
I'm suspecting that the Sprint guy at the store noticed it was rooted, and he flagged the phone as "incompatible". Is this normal practice? Would unrooting (ODIN to stock ROM) and showing it to the Sprint store remove the "incompatible" flag?
It's probably easy to say incompatible because its status is modified now.
I'm willing to bet it'd depends on the sprint rep. Some are cool with phones being rooted and some can't blur the lines.
Sent from a planet far far away.
I think some Sprint rep is either being "overzealous" or nosy or has a chip on his/her shoulder, etc.. A phone being rooted has nothing to do with it being activated or not.
All the silly rep has to do is just mind his/her business, input the ESN/MEID (as long as it's clean), pick a plan/service options and have the customer go about his/her merry way.
I have never had any problems activating a rooted or non rooted phone online. I guess word to the wise... Do not try activating a rooted phone in a Sprint store.
Sent from my SPH-L900 using Xparent SkyBlue Tapatalk 2
My Epic Touch arrived rooted stock. Activation went without any more eye blinks than the time it takes to go.
Ouch that sounds rough. Around here, (north central Washington, like Everett, Marysville, Arlington), pretty much all the reps despise apple, and are pro root. I love it. All of them are understanding and don't pull crap like that. Anyways, this is no help. What you could try is have the person send you the phone back, do a full un root, reset flash counter, remove the recovery and set it back to 100% stock. Kind of obvious if they go to enter the phones recovery and you got twrp or clockwork recovery going on.
They may have flagged it due to the ROM that was on the phone, having activation bugs. As most of us who flash stuff, already have our phones activated. Another possibility is due to the new laws about not being able to transfer a carrier specific device to another. They could of seen tampering or seen it as tampering in an attempt to do that.
And simply if you want to avoid all the in person drama, just do it over the phone.. They make you enter a couple codes in your key pad, read off some numbers, and wait for the activation.
Sent from my SPH-L710 using xda app-developers app
Yeah shouldn't matter if it is rooted. I've sold phones through CL and when we met up at the sprint store the employees same that the phone was rooted but still activated it.
Sent from my SPH-L710 using Tapatalk 2
I had my Note 2 from sprint flashed to boost mobile, blah, blah, blah hated not having 4g so I got a boost 4g phone and wanted to set the Note to to factory rom with reset to 0 hoping I could take to sprint or Kajeet and give to my son. Well I must have screwed the pooch...lol because after using TWRP and using the file to reset counter I get NO Data! Apn needs fix. I don't even get a signal, no 3g or 4g NADA! I'm just about ready to toss this thing through the window. Wifi works counter is reset official state and yet the signal bar is a 0 with a line through the middle of it.. Tried to hook up with Kajeet clean ESN etc., poor guy on the other end was baffled...PLEASE peeps, I am frustrated and the old lady craps her pants every time she see's me walk to the phone or sit on the computer for half the day! This thing came in the box and I LOVE the phone just don't want to use as a paper weight.. Can someone ANYONE help me here... I'd even be willing to take the phone to sprint and have it hooked up with them if I had to (last resort to expensive). I prefer Kajeet because they use the same service (Sprint) and have some great monthly no contract deals that would be perfect for my son (16 years of age)... THANK YOU ALL IN ADVANCE for any help you can offer...Peace..
I have a note 2 (sprint bad esn) that I cannot get flashed to page plus.
I have had this phone on Verizon prepaid until it crapped out.
I then put it on boot mobile but could not get it to work
I then am now trying to get it on Page plus.
I have tried Wireless Workshop, manually doing it with CDMA and DFS, and have taken it to 2 different companies in my town to have it flahed. They cannot findout anything that is wrong with the phone and still cannot get it to properly flahsed.
So my options are Is there a way to get this thing flashed back to sprint. (stock data, mms, and voice) settings and re flash it to page plus or can i just take it back to a sprint store and they can do it for me?
thanks!
Chris
What's exactly wrong with it ? I've got mine flashed to Verizon prepaid but its basically the same as pageplus far as flashing
Sent from my SPH-L900 using xda app-developers app
Thanks for the reply.
The company that flashed it was remotewirelesstech.com
They flashed it then about 2 months later it crapped out on me. I lost data then i lost voice/text a couple of weeks later.
I contacted them and they said that they will not reflash bc alot of ppl have hadthis happen to them in the past.
So I tried to flash to Boost. Got everything to work, then I got no data or voice.
I then tried to use wireless workshop to go to Pageplus but nothing would work.
Someone told me that Pageplus will not allow rooted phones, so I unrooted and went back to a stock rom 4.1.2.
I reflashed with wireless workshop and now when I try to call it askes to add money to the account.
But nothing works. I still have 2 dollars on my PP account.
I then took it to 2 different flashing companies around my area and they could not figure it out. (II think they both done just automated one click methods) but Ive even tried to get it to work with CDMA workshop and DFS to no avail.
If someone is up to it, I can donate paypal to get this thing flashed remotly. Im so desperate.
I paid almost 500 for this phone last march and now If I sell it, It will only get 300 out of it. But I love my Note II, and was thinkgin about buying the verizon model if I sell this one.
Any suggestions??
i can help
i can do a remote flash.... those 1 click methods dont work to well....i use dfs
pm me and we can set up something
Had some problems with data on my S3 and couldn't fix it, so I got an S4 as a replacement.
I want to sell the S3 now but obviously want to make sure it is working correctly. I flashed a stock ROM via Odin, etc., so I think it would all be working again.
Can't I simply log into my Sprint account and put the "old" phone back on my account to see if voice, text, data, etc. are working? Then change it back without CSR intervention?
AFAIK, you need Sprint to activate the device, but you could always log in to test Wi-Fi at the very least.
Sent from my SPH-L710 using Tapatalk
Thanks.
Anyone else? I'd really like to be able to validate that the modifications I made actually worked.
See thread here for details.
I basically used Odin to flash [FULL RESTORE][TAR] Stock ND8 Odin FLASHABLE [4.4.2] (non-rooted) from this thread..
I need to test: incoming/outgoing calls, text messaging, data, and probably MMS.
Would a Sprint store be able to test it for me?
Call sprint and swap ur # to this phone test out for an hour or 2 to make sure its all good then call them back and do the same to the new phone
SGNote2
Dougmeister said:
Had some problems with data on my S3 and couldn't fix it, so I got an S4 as a replacement.
I want to sell the S3 now but obviously want to make sure it is working correctly. I flashed a stock ROM via Odin, etc., so I think it would all be working again.
Can't I simply log into my Sprint account and put the "old" phone back on my account to see if voice, text, data, etc. are working? Then change it back without CSR intervention?
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Click to collapse
You can absolutely switch phones from the sprint web site. My GS3 got wet a few weeks ago and I got a replacement GS3 on ebay. During that time I activated my 4 year old LG optimus on the sprint web site. Then I activated the replacement GS3 when I received it. Then I had to swap out that replacement (defective) and switched back to my old LG Optimus. Then when I finally received the replacement, (for the original defective replacement), I activated that on the website with no problem. I did have some kind of glitch one time when going back to my old phone. It got no data at all but I took it to a sprint store and they got it figured out after a little while.
So yes, go ahead and swap phones back and forth on the sprint site with no worries.
So my wifes phone no longer likes to be bothered with phone calls or text messages. Her phone has been running flawlessly since we got it and about a month ago she dropped it and cracked the screen. It was too the point where the touch screen wouldn't respond to anything and we had to have it fixed. She took it to one of those places in the mall and they said they could have it back to us in a week or so. Once she got it back, she has had constant issues with not being able to connect to the Sprint Network (only for phone calls, data and wifi still work fine). She often roams but still with very little signal strength. She tried a factory reset, as per the Sprint Customer Service suggestion, and it did nothing. She had remained Unrooted up until this point and I finally convinced her to come to the dark side. I did the root, installed TWRP, and flashed her with Optimus DE. I got no change. I reflashed her Radio. Still nothing. I am at Wits end on this one and ask for some guidance. It would be much appreciated
(ps. She doesn't have insurance on her phone.)
iam87x said:
So my wifes phone no longer likes to be bothered with phone calls or text messages. Her phone has been running flawlessly since we got it and about a month ago she dropped it and cracked the screen. It was too the point where the touch screen wouldn't respond to anything and we had to have it fixed. She took it to one of those places in the mall and they said they could have it back to us in a week or so. Once she got it back, she has had constant issues with not being able to connect to the Sprint Network (only for phone calls, data and wifi still work fine). She often roams but still with very little signal strength. She tried a factory reset, as per the Sprint Customer Service suggestion, and it did nothing. She had remained Unrooted up until this point and I finally convinced her to come to the dark side. I did the root, installed TWRP, and flashed her with Optimus DE. I got no change. I reflashed her Radio. Still nothing. I am at Wits end on this one and ask for some guidance. It would be much appreciated
(ps. She doesn't have insurance on her phone.)
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Click to collapse
It sounds like the antenna may not have been reconnected upon completion of the screen replacement. At this point though I would attempt a PRL and profile update for the phone. If that still doesn't work I would take it back to the repair shop and request they check the antenna since it was working before the repair.
This ^^^^ And also, Optimus DE can have weaker signal. Try a Stock ish ROM. You can also try going to Settings>About>More>Mobile Networks and check CDMA. It can help too.
Sent from my LG-LS970 using XDA Premium 4 mobile app
Thanks for the suggestions, I will let her know about the antenna issue, that sounds like it possibly could be the case. I tried Stocktimus as well as Optimus DE, I just forgot to mention it. I chose the most basic (closest to Stock option) it had.
Also, I tried the PRL and Profile update and it had no change in signal.
Thanks for the replies.