Slow H+ speeds are killing me!! - Galaxy Note II Q&A, Help & Troubleshooting

Hi, just got the note 2 yesterday for upgrade its really great but one thing is really shocking and thats the data and download speeds, im with three uk and im getting just over 1.2 mb download speeds my internet browsing is slow as well,
Im still using the same micro sim i was using with my iphone 4 but my iphone 4 was faster than this phone, i have no idea why,
Has anyone else had the same problem? Is it the phone? Cos i phoned the network and they said the network is fine.
If anyone knows anything to do pls let me know cos i only got the phone yesterday and now its pissin me off!!
Thanks everyone
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dazza_84 said:
Hi, just got the note 2 yesterday for upgrade its really great but one thing is really shocking and thats the data and download speeds, im with three uk and im getting just over 1.2 mb download speeds my internet browsing is slow as well,
Im still using the same micro sim i was using with my iphone 4 but my iphone 4 was faster than this phone, i have no idea why,
Has anyone else had the same problem? Is it the phone? Cos i phoned the network and they said the network is fine.
If anyone knows anything to do pls let me know cos i only got the phone yesterday and now its pissin me off!!
Thanks everyone
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Have you tried to make the speed test at night?
Maybe the cell you are connected to just had a peak load (is this a valid term?) while you tested the speed?

I tested it last night and this morning when i woke up and it was still the same!!
I aint got a clue whats going on?
Could it be the phone? The old micro sim? I really have no idea
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dazza_84 said:
I tested it last night and this morning when i woke up and it was still the same!!
I aint got a clue whats going on?
Could it be the phone? The old micro sim? I really have no idea
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I would say it's most probably the 3 network being temperamental. You can try and different sim from 3 jic.
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What about your friends who are on the same network ?
I have huge variations in download speed depending on time, location, accessed sites, etc... For example my provider (Free Mobile) have very poor connections to google servers, simply working around it using a VPN results in a tenfold speed improvment. Of course, all this is considered "normal".
Just to say that whatever they say it is more likely to be a network problem than a phone problem.
There is also this thing called fast dormancy that is enabled by default on the Note 2 (don't know about the iPhone). This is not a good thing if your network doesn't support it but while it may have an effect on battery life, I am not sure about data transfer speed.

None of my friends are on same network, i changed my sim but still same thing so i phoned technical support and they asked me to put sim back in iphone 4 and check with speed test so i did and i got 1.9 mbs so on my note 2 im getting like 1.5 mbs and iphone 4 im gettin 1.9 mbs?? Does that sound like a network problem or handset problem?? Also i done speed test outside my sons school and still got like 1.8 mbs on my note 2!!
I mean i hope its not a handset problem cos ive just set it all up and its a hassle to have to wait in for another delivery.
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dazza_84 said:
None of my friends are on same network, i changed my sim but still same thing so i phoned technical support and they asked me to put sim back in iphone 4 and check with speed test so i did and i got 1.9 mbs so on my note 2 im getting like 1.5 mbs and iphone 4 im gettin 1.9 mbs?? Does that sound like a network problem or handset problem?? Also i done speed test outside my sons school and still got like 1.8 mbs on my note 2!!
I mean i hope its not a handset problem cos ive just set it all up and its a hassle to have to wait in for another delivery.
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The iPhone could have a slightly stronger 3g chip for reception. I don't think think it's a fault with the note 2.
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Try a different modem in the phone. Sometimes the modem that comes with the phone is not the best for your area. You can find a list of modems here and how to flash by doing a search.

This is mine fella and my about phone screen shot im on three
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dazza_84 said:
None of my friends are on same network, i changed my sim but still same thing so i phoned technical support and they asked me to put sim back in iphone 4 and check with speed test so i did and i got 1.9 mbs so on my note 2 im getting like 1.5 mbs and iphone 4 im gettin 1.9 mbs?? Does that sound like a network problem or handset problem?? Also i done speed test outside my sons school and still got like 1.8 mbs on my note 2!!
I mean i hope its not a handset problem cos ive just set it all up and its a hassle to have to wait in for another delivery.
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Are you using exactly the same speed test apps on both devices? Are they both connecting to the same server to run the tests? If the answer to either of those questions are no, then the differences are almost certainly just down to server/app differences. Hell, even if you're using the same app and server across the 2 platforms, that's no guarantee. Also, it's not impossible that the 2 devices are using different cells, which would also have an affect.
0.4mbs difference between the two is pretty negligible, really.

E_Goldstein said:
This is mine fella and my about phone screen shot im on three
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I see your on 4.1.1 is that the branded three software? Cos i was maybe thinking of just flashing an unbranded stock rom with odin?? Do u think that would help?
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dazza_84 said:
I see your on 4.1.1 is that the branded three software? Cos i was maybe thinking of just flashing an unbranded stock rom with odin?? Do u think that would help?
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im 4.1.1 because i seem to have battery drain on 4.1.2, and not three branded, im BTU (unbranded) samfirmware has them

dazza, don't overlook the floatingfatman's post. Although 0.4mb is more than a 25% drop, in real terms it's tiny. A number of factors could cause this.
Ultimately if you are in the area in which you're predominantly intending to use data <3mb speeds from both devices are poor. You should consider switching providers, even if you just signed up to a new contract you might still be in the grace period. If I were you I will try all the different providers (they all provide free Sims - or ask your friends) until you find the one with the best speeds.
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I've tested all UK networks and Three is fastes and best for heavy internet users... Unlimited data and awesome speeds...
I've never seen such a slow speeds on it... There must be something wrong with your settings or phone have faulty radio...
I'm on Three as well and getting speeds 10-25Mbps all the time

Have you tried putting your phone to 3g only mode? wcdma only

The technical team phoned me back after lookin into it and they told me that the mast near me is very congested and that its due an upgrade on the 14th april and that the upgrade will really increase the speeds, i dont know how true that is but ill take his word for it, but in the mean time im gonna flash 4.1.1 btu firmware with odin and see if that helps.
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Yes the way mobiles work, if there is a backhaul problem from the mast, you'll get slow speeds. There are so many factors at play when it comes to data speeds. Fiddle with firmware all you want, but it won't make any difference.

Have you tried turning it on and off? /troll
In certain areas my h+ speed is very poor, but in the city its extremely fast, it depends on your location, provider and apn settings
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So i tried reverting back to 4.1.1 unbranded stock and that didnt make any difference at all, so i just went back to my branded 3 uk rom!! I live in battersea which is quite close to the middle of london so i wouldve thought that the data wouldve been quite good.
It made me laugh though cos the technical guy who phoned me was trying to explain that 2mbs was good in terms of data speeds!! So i suppose that ill just have to wait for the mast to be upgraded and see if that helps, theres not really much else i can do!!
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dazza_84 said:
So i tried reverting back to 4.1.1 unbranded stock and that didnt make any difference at all, so i just went back to my branded 3 uk rom!! I live in battersea which is quite close to the middle of london so i wouldve thought that the data wouldve been quite good.
It made me laugh though cos the technical guy who phoned me was trying to explain that 2mbs was good in terms of data speeds!! So i suppose that ill just have to wait for the mast to be upgraded and see if that helps, theres not really much else i can do!!
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2mbs is nice, at home its around 1 mbs, good enough for getting blurays
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Related

Stuck in edge

Anyone else having issues with their device being stuck in 2g (EDGE)?
oopewan said:
Anyone else having issues with their device being stuck in 2g (EDGE)?
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Im fine here in Houston. Do you have another phone you can test with?
Might also be helpful if the mention what rom you are on to help identify the cause
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I think it's T-Mobile.
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xxjrsmith3xx said:
I think it's T-Mobile.
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Working normally up here in Tennessee.
oopewan said:
Anyone else having issues with their device being stuck in 2g (EDGE)?
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I had similar issue turn off/on your mobile data and airplane mode.
Worked for me
rahilkalim said:
Im fine here in Houston. Do you have another phone you can test with?
Might also be helpful if the mention what rom you are on to help identify the cause
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Ive had really crappy service in houston over the last couple days. Been having to just keep wifi on because nothing wants to load properly on regular data.
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mgioia2 said:
Ive had really crappy service in houston over the last couple days. Been having to just keep wifi on because nothing wants to load properly on regular data.
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Same here, Houston coverage has been bad for the past week or so. In my house where I used to get like three bars on 4g, now I only get edge. Don't know what's happening here, could it be the refarming thing they got going on?
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I hope thats what it is. My download speed hasnt been too bad, 8-10 usually but the upload has been horrible, .3-.5 typically. But compared to the 15+ download and 2-3 upload I got the first couple weeks with the phone its noticable. The biggest problem though is that it seems to randomly just not be connected or want to connect to the net.
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i have absolutely abysmal 4g speed around where i live (south san francisco, says its on 4g, geting about 30 kbps down). If i turn on pandora in my car it'll sometimes refuse to play and when I drive to an area where I know there's good 4g speeds, it still doesnt play. The phone says its on 4g but the down/up stream lights never blink, so I have to switch off and on my mobile data to get it working again.
Another incident was a similar issue, but instead it didnt have the 4g icon at all, it wasnt even on edge! All I had in the notifications bar was my battery and the t-mo signal. In this case I had to restart the phone.

Data issues.

If you are on tmibile with the note 2 and having data issues. You are not alone. It's tmobile side. I would advice people to call and let them know. My data has been max 300kbps inside my home and now since yesterday at work the same. I have to step outside to get full speed never happened before. And I dont think its because of root.
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Its allngood here full speed
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Does your 4G even work? Mine is stuck on Edge since yesterday. I live on the 4th floor of my house (roof-ish) so really shouldn't have problems up here. In fact, I never did, until literally yesterday morning.
I live on the 3rd floor apartment with nothing behind my building and the tower is visible from my patio. Yes my says 4g all day long.
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I had similar issues when T-Mobile was refarming their towers in my area to add 3.5g via 1900 mhz, especially midnight to morning. Not sure if that's your issue, though.
Signal would get weak, speed slow, sometimes only edge. Lasted about a week or so.
same here
Galaxy s2 and wife's amaze still running perfect 4g speeds. This Note 2 gets stuck in EDGE all the time. Can't even use it. anyone have any luck flashing another rom and getting up to 4g speeds?
oopewan said:
Galaxy s2 and wife's amaze still running perfect 4g speeds. This Note 2 gets stuck in EDGE all the time. Can't even use it. anyone have any luck flashing another rom and getting up to 4g speeds?
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Same over here. Already called tmobile they didn't do anything at all.
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My data is light years better than it was on sprint.
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I have pretty good 4G service on my Note 2 right now. Sometimes it'll get a little slow but more times than not, it's very fast.
The high speed are just two steps outside on my patio and the low ones are on my couch and the tower is 5 miles away.
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Alright guys my data speeds seem to be fixed. If you have issues call tech support.
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I'm not sure whether it's because of root or not, but it has to be the phone. My girlfriend has a different phone than mine and hers was working perfectly inside and outside, whereas mine would not want to load anything, it would drop to edge and then to no signal at all. After getting a replacement phone, it's working fine.
---------- Post added at 09:25 AM ---------- Previous post was at 09:22 AM ----------
cameljockey1 said:
Alright guys my data speeds seem to be fixed. If you have issues call tech support.
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What did they have you do?
iamtimmah said:
I'm not sure whether it's because of root or not, but it has to be the phone. My girlfriend has a different phone than mine and hers was working perfectly inside and outside, whereas mine would not want to load anything, it would drop to edge and then to no signal at all. After getting a replacement phone, it's working fine.
---------- Post added at 09:25 AM ---------- Previous post was at 09:22 AM ----------
What did they have you do?
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Just called 611 asked for tech support on the automated system. When you get the tech you will have to do a new apn but not to worry if you tether it wont affect it. They will do a number of other trouble shoot things. Just tell them its been happening to you for a couple weeks. If they say call us back tell them no. Ask to open up a service ticket. All is well in my home now. Let me know if this helps. And you can also call customer care first and tell them that im not happy with my data speed connection and see if they give you credit like they did to me. Be nice of course. Good luck
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Greatest Rom
oopewan said:
Galaxy s2 and wife's amaze still running perfect 4g speeds. This Note 2 gets stuck in EDGE all the time. Can't even use it. anyone have any luck flashing another rom and getting up to 4g speeds?
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Funny you should ask, I totally recommend the following ROM: Build number Jedi Master 5 (Rocks)
I think im getting a replacement also. How long did your guys take to ship?
Edit :Gave Samsung a call and they said its the device itself so their replacing it free. To anyone with this problem call Samsung you have a 1 year warranty I thought it was going to cost me money
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Jaimesco12 said:
I think im getting a replacement also. How long did your guys take to ship?
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I ordered mine on a Saturday and received it Monday night. That was pretty quick in my opinion. Especially because I'm so impatient.
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If t-mobile hasnt refarmed my area, wouldnt that mean I am in a 3G area? Isnt utms:3 technically 3G? Thats what I show in settings, getting 12mb max downloads.
Signature blocks shouldn't default to free advertising.
Sent from my T-Mobile Samsung Galaxy Note 2 via Solavei.
No issues over here. I can tell you, I don't need 42mbps, and I'm 100% satisfied with my speeds after Sprint's garbage. Getting 7.72mbps now, and I've had them for 20 days and already used 10gb. When
I forced my device to run 3g and Edge, it was frightening, similar to what I would get with Sprint, but I've never had issues with 4G or staying on 4G in my area.
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You guys aren't alone, but I think this is a tower issue not a phone issue. Possibly a new modem might fix this.
Why do I say that?
Well at home, by San Francisco, I get 15-23 Mbps download speeds, and now I'm in Las Vegas for business, and am only getting 100-500 Kbps.
I called and let them know of the issue, and they were going to do a field ticket where they actually take out the phone and test it on that tower to see what is going on.
I think anyone else having this issue should do the same. My guess is it has something to do with the refarming of the 1900 Mhz band.
arthurbrownleeiv said:
You guys aren't alone, but I think this is a tower issue not a phone issue. Possibly a new modem might fix this.
Why do I say that?
Well at home, by San Francisco, I get 15-23 Mbps download speeds, and now I'm in Las Vegas for business, and am only getting 100-500 Kbps.
I called and let them know of the issue, and they were going to do a field ticket where they actually take out the phone and test it on that tower to see what is going on.
I think anyone else having this issue should do the same. My guess is it has something to do with the refarming of the 1900 Mhz band.
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Agreed. Like I said earlier just call them. They will take care of the issue. Takes a little bit but they get it done. And when speaking to tech support be detailed of where the issues are. Street names and such.
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Straight talk help!

Hi I have a huge problem I have a gs3 (tmobile, unlocked, rooted) I use it with straight talk tmobile and for the first month n a half it was great fast and everything was jus perfect but then I just started getting really slow n crappy speeds. I did everything I could with apns and everything is fine on that end according to the straight talk but still slow speeds. I i can't pin point exactly what's the problem because I don't recall what I did to cause this or made note of it as soon as it happened.I've also never went over 2gb of data or the 100mb cap they have so it's not that either. I've flashed ROMS like cm10 n aokp n hell fire n such n wicked's rom also but I also upgraded to jelly bean around the same Time. So idk what exactly the problem is.. can someone anyone help me out of lead me in the right direction to get this solved? Thanks in advance n happy holidays!
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dnpmoney45 said:
Hi I have a huge problem I have a gs3 (tmobile, unlocked, rooted) I use it with straight talk tmobile and for the first month n a half it was great fast and everything was jus perfect but then I just started getting really slow n crappy speeds. I did everything I could with apns and everything is fine on that end according to the straight talk but still slow speeds. I i can't pin point exactly what's the problem because I don't recall what I did to cause this or made note of it as soon as it happened.I've also never went over 2gb of data or the 100mb cap they have so it's not that either. I've flashed ROMS like cm10 n aokp n hell fire n such n wicked's rom also but I also upgraded to jelly bean around the same Time. So idk what exactly the problem is.. can someone anyone help me out of lead me in the right direction to get this solved? Thanks in advance n happy holidays!
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I would call them and tell them to reset the network.
Thanks!!! so just call them up and ask to have my network reset? I spent 2 hours with them today going through all the settings and stuff so I don't mind doing the same. Also i noticed when I go to about phone it says I'm on edge:2 is that a problem with my end or theirs?
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dnpmoney45 said:
Thanks!!! so just call them up and ask to have my network reset? I spent 2 hours with them today going through all the settings and stuff so I don't mind doing the same. Also i noticed when I go to about phone it says I'm on edge:2 is that a problem with my end or theirs?
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If it says EDGE.. Means you are using 2G network. Your HSPA 3g/4g is off. You can change them in network mode.
chingoo04 said:
If it says EDGE.. Means you are using 2G network. Your HSPA 3g/4g is off. You can change them in network mode.
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Thanks it was that problem but it wasnt that easily fixed. I checked my IMEI and it was 0 so i had to restore that first and then boom everything is up n running seeing the 4G in the top box is so reassuring. Thanks everyone that helped or said anything it was much appreciated and welcomed!!

Getting really slow data...

For some reason lately I've been getting only Edge in my area when normally I get extremely solid H+. I don't know if my phone is acting up (completely stock on 4.1.2) or if AT&T may be upgrading their network in my area, possibly adding LTE. Any ideas why?
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Sometimes when I get this, I just airplane mode cycle. Sometimes im stuck on far away towers.
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Skwerl23 said:
Sometimes when I get this, I just airplane mode cycle. Sometimes im stuck on far away towers.
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Oh really? I'll have to try that from now on. Thanks!
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Let us know if it doesnt work. It happens. If youre getting it a lot. Thats not usual. Or if it happens in your house fron 4g down to edge. It could be an issue with your tower. Or location. Maybe the tower is overloaded and they kick you to another?
This has happened to me once on this phone. And it was on either stock rom or blackout. Cant remember
Sent from GN2 using XDA app
Well where I work I get full signal. Averaging 10 Mbps down on H+. But recently I've only been getting Edge. It could very well be what you said about too many users on one tower. I'll try tomorrow and let you know.
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A few months ago when I had my Galaxy S3 I got this problem out of nowhere. I never found a solution even tho I tried going back to stock and several other "fixes". Ended up having to send the phone back and getting another one. Idk if the antenna went bad or what but even on Edge it was unresonble slow
Well I couldn't hold myself back the other night and I flashed Jedi X. Haha. Having no data issues now.
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I'm forced to use HSPDA due to the LTE network being overloaded here in SoCal.
Funny thing is, with LTE on, I avg about 3down/10up....with HSPDA, I get roughly 6down/1up. Quite frankly, I care more about download than upload anyway so it's actually better for me

[Q] Issues with O2 Mobile Internet (UK)

Hello folks,
I seem to be having some strange issues with mobile internet on O2.
I have been with them since October 2012 when I got the GN2 and everything has been fine up until 1 maybe 2 months ago when I noticed by phone was connecting to H+, which I had never seen with O2 in my city before. Normally it would always be on H, or occasionally 3G... both of which would work no problems. Now, I know what the different connection types are, but the problem is that now whenever it’s on H+ mobile connection around 80% of the time it’s either super slow, or simply doesn’t let me load any web pages or refresh any apps that require data connection. I often have to search for the network again just to get it to work. When it is still on H or 3G everything is fine... it’s just H+ that seems to be causing problems.
Also, around two or three days ago I also started having problems sending and receiving texts.
I’m on Wanam v2.9 with old DLK7 modem, however I was using this long before the problem first started so I don’t think it’s the cause. APN settings are same as always and I took the SIM card out, cleaned it and made sure it was in properly but all to no avail.
I will try calling O2 later, but their customer service is notoriously crap so I thought I’d ask here first.
Cheers,
Lee
Try using dmc3 modem see what happens. Sounds like a network problem more than anything
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thedadio said:
Try using dmc3 modem see what happens. Sounds like a network problem more than anything
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Thanks bud :good:
I'll try a few modems and if it still doesn't improve I guess I'll have to call O2 :crying:
Flashed UBDMB1 modem and it seems to be working consistently again. I just hope it's not a battery killer! :silly:
Previous modem must not have liked HSPA+
Glad its ok.
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CitizenLee said:
Flashed UBDMB1 modem and it seems to be working consistently again. I just hope it's not a battery killer! :silly:
Previous modem must not have liked HSPA+[/QUYfOTE]
bvvxxpivxzo
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SuhiJr said:
CitizenLee said:
Flashed UBDMB1 modem and it seems to be working consistently again. I just hope it's not a battery killer! :silly:
Previous modem must not have liked HSPA+
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bvvxxpivxzo
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Haha, this thread is a blast from the past!
I gave the Note 2 to my girlfriend in March and have a Nexus 5 now. Note 2 is still running great though

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