Develop Bugs

NO option to buy full price on a no commit plan for a new customer?

Is this a Sprint thing?
I just called two corporate stores and they said that a new customer can't buy the phone for full retail price without a 2 year contract.
In other words, you must sign a two years contract if you are a new customer.
Can anyone here confirm this?

Go here
wirefly.com
Then goto the Samsung Epic 4G Touch order page and you can get it at full price.
I can't post links yet until my post count gets above 8 so sorry for no direct link.
"Get the Samsung Galaxy S II Epic 4G Touch without a plan for only $539.99"

Wizard220 said:
Go here
wirefly.com
Then goto the Samsung Epic 4G Touch order page and you can get it at full price.
I can't post links yet until my post count gets above 8 so sorry for no direct link.
"Get the Samsung Galaxy S II Epic 4G Touch without a plan for only $539.99"
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But will sprint let me activate it without a 2 years contract?
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Nope! Even if you buy at full price, no matter where you buy it, there will be a contract. Sorry guy.
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EDIT: Answered above.

Not sure if that is the correct answer, there is an Sprint employee in the Evo 3d forum that said yes.
His user is: DirtyShroomz

Thanks all for the replies. What is the ETF on this phone ? It might end up costing the same as full retail price.
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I AM a Sprint employee. I deal with it every single day. Even if someone buys a phone off Ebay, some guy off the street, or buys it in the store, there is going to be a two year agreement. The ETF is going to be 350 for the first six months and starts to decrease from there. If you are going to get one, you may as well get the discounted price.
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Im not saying that you are wrong, but this a an example of what customers have to deal with. One rep state one way, then the other rep.....

ayedlin said:
I AM a Sprint employee. I deal with it every single day. Even if someone buys a phone off Ebay, some guy off the street, or buys it in the store, there is going to be a two year agreement. The ETF is going to be 350 for the first six months and starts to decrease from there. If you are going to get one, you may as well get the discounted price.
Sent from my PG06100 using xda premium
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Funny thing is, when the OG EVO came out, i bought from craigslist and was able to activate it on a month to month plan as a new customer while i was not able to get the same if would buy it at the Sprint store. but i think i got lucky that time and that Sprint policy is really to have a 2 year agreement regardless of the amount you buy the phone at.
The questions is what is the ETF. it might come out the same if i buy it for $199 and pay an ETF when i want out. i never keep a phone more than a few months and i have zero carrier loyalty. Sprint is the only carrier that does not allow month to month contracts it seems.

hold on hold on ... lol
you are wanting to buy a phone at full price then activate as a new customer without a contract??? on month to month? dont know about that one... i totally misread your post and thought you were already a customer and thought this guy was really giving you bad advice to be a sprint employee but now that i reread your post his answer sounds about right... sorry dude

Actually...they are both right. There is a new thing called business freedom. Which is where if you open a new business account with a federal tax ID, you can get this new plan that is a no contract commitment deal. If you interested in more information PM me so we can further discuss this.
Just come tome from now on with all your Sprint needs

Yeah, but you have to have a business and it is more expensive every month since there is no contract. Unless you actually have a business with seasonal employees I really wouldn't recommend it. If you get a new Tax ID just for this, you are GOING to have a deposit. You could run a blended credit but that might only knock it down fifty bucks. Sprint may also want proof that it is a real business so they may need bank statements with the business name, so you have to have a few months worth of that. Would you really want to go through all that just to pay more every month anyway? The average consumer would do best just to sign the contract.
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clubtech said:
But will sprint let me activate it without a 2 years contract?
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Click to expand...
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You might be able to find a friend who wants out of their contract and are near the end of it. Well, right now they can get out for free...
In all seriousness. I wouldn't mind helping someone out if I ever lost one of my members in my family plan. Charge them something like 30 dollars +10 dollar for smart phones and I wouldn't hold you to a 2 year contract if you brought your own phone to use.

That's actually a very good idea. If you pay full price you don't have to sign a contract if you put the phone on an existing line. Maybe you could find someone who wants to switch to your current provider from Sprint and you could just take over each other's lines.
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Adding a line to Plan

this may be a little of topic but i have question. i just recently purchased a Nexus s 4g for my sister (fifth teens coming up) i have my main line with my ET4G a second one with a EVO and now i want a third one for the nexus . for some reason sprint is making me sign ANOTHER 2 year contract even though im providing the handset myself. iv googled it and it seems like its a hit or miss sort of thing. anybody ever been in this situation? is there a way to get around having to sign a 2 year contract since i am not going to get another handset at a discounted price? any help much appreciated.

if you provide the equipment you do NOT have to sign a 2 yr.
If they try to make you then tell them they are incorrect. The 2 year contract is to gain the discount to purchase the phone.

frostrunner said:
if you provide the equipment you do NOT have to sign a 2 yr.
If they try to make you then tell them they are incorrect. The 2 year contract is to gain the discount to purchase the phone.
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Not if you're adding a new line. Getting another phone on an existing line wont affect your contract if you pay full price for it, or you already owned it. But if you're adding a line, you have to sign a contract for that new line.
Sent from my rooted GameBoy Color

hduenas1989 said:
Not if you're adding a new line. Getting another phone on an existing line wont affect your contract if you pay full price for it, or you already owned it. But if you're adding a line, you have to sign a contract for that new line.
Sent from my rooted GameBoy Color
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That's right. Might aswell get her a new phone or another phone e4gt and sell it.
Sent from my SPH-D710 using Tapatalk

AFAIK, the only carrier in the US (besides the little guys like MetroPCS, maybe,) that allows you to bring a phone and avoid a contract altogether is T-Mobile.

Mu5ic92 said:
this may be a little of topic but i have question. i just recently purchased a Nexus s 4g for my sister (fifth teens coming up) i have my main line with my ET4G a second one with a EVO and now i want a third one for the nexus . for some reason sprint is making me sign ANOTHER 2 year contract even though im providing the handset myself. iv googled it and it seems like its a hit or miss sort of thing. anybody ever been in this situation? is there a way to get around having to sign a 2 year contract since i am not going to get another handset at a discounted price? any help much appreciated.
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I did this last year by adding a line for my wife in my plan. I had a extra evo available at the time so I used that phone. I signed a two year agreement but kept my rebate for later use.
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frostrunner said:
if you provide the equipment you do NOT have to sign a 2 yr.
If they try to make you then tell them they are incorrect. The 2 year contract is to gain the discount to purchase the phone.
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Click to collapse
only in California. but everywhere else, yes, you have to sign the 2 year service agreement. but, you still have eligibility from that day forward, so you can get a phone at a discounted rate. think of it like this: when you add a new discount to your account (employer/organization discount), you sign a new contract without affect eligibility. same goes for $50-100 service credits offered to customers who are 2-4 months from contract end but are not interested in a new phone. eligibility and contract terms are actually 2 separate time-lines. the only reason you sign the contract for a new phone is to guarantee sprint you're going to stay with them, in turn subsidizing the heavy discounting they gave you. (i work in a sprint store )

Even if you sign a contract will there be a ETF if you quit? I thought your etf decreases over time as sprint makes their money back from the subsidy. If they don't have to subsidize you're phone what does that mean? Anyone here know the answer?
On my Epic mobile phone.

kc_exactly said:
Even if you sign a contract will there be a ETF if you quit? I thought your etf decreases over time as sprint makes their money back from the subsidy. If they don't have to subsidize you're phone what does that mean? Anyone here know the answer?
On my Epic mobile phone.
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Etf still applies. That's just part of the terms, sprint wants you to stay with em. It is prorated though. For feature phones, it goes down by $10/month after 5 months til a minimum of $50. Smartphones prorate by $20/month after 5 months until thy reach $100
This message will self-destruct in 30 seconds.

The etf should be only 200 even though it is an advanced device, since you aren't receiving a discount on an advanced device. If you have a discount on your line the etf starts at 200 anyway.
There have been reports of people activating the evo view tablet month to month with a few callbacks to customer care. Just a matter of getting the right person on the phone. In the store I don't think the software allows us to bypass it.
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Sprint launches early upgrade promo

In an industry where customer churn can be likened to the fearsome troll under the bridge, Sprint has launched a program designed to keep its favored subscribers around for another two years. While not everyone is eligible -- those who've upgraded less than eight months ago, corporate outfits and those in collections need not inquire -- the program lets customers buy their way out of their current commitment and become eligible for a new, subsidized handset. The promotion begins February 12th and is set to run through the 14th of April, where the amount you pay correlates to the time since your last upgrade. So if you're currently pining for the Epic 4G Touch or the iPhone 4S, just give your local Sprint store a call this Sunday. They just may be able to hook you up.
Source:http://www.engadget.com/2012/02/09/sprint-launches-early-upgrade-promo/

Nice C/P skills -_-
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It's more like they want to get rid of Wimax phones and other inventory it seems like. It's a ripoff, hardly worth the price. Ebay is cheaper
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Cleaning house getting ready for LTE

My OG Epic (Now NS4G) line is due for an upgrade in 5 months...may be perfect timing for once
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IMO opinion this is more of a contract buyout to get new user pricing than it is an early upgrade promo like the Sprint Premier Gold program was.

It makes 0 sense to pay $55 to buy out for early upgrade if you're like 1-4 months out.

cds0699 said:
It makes 0 sense to pay $55 to buy out for early upgrade if you're like 1-4 months out.
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Keep in mind though, that we live in a world where people will happily spend well in excess of $55 to "upgrade" from something like a IPhone 4 to a 4s. Sometimes, "sense" takes a back seat to a desire to be instantaneously satisfied... lol

CoppertoneSPF15 said:
Keep in mind though, that we live in a world where people will happily spend well in excess of $55 to "upgrade" from something like a IPhone 4 to a 4s. Sometimes, "sense" takes a back seat to a desire to be instantaneously satisfied... lol
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I have to agree, people at my store will pay a lot to get their upgrade now to get the phone they want now. I think a lot of it comes from people who buy cheap phones and just can't take having them anymore and will do anything to get out of that phone.
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newalker91 said:
This actually isn't a promotion. It's just a last resort offering by Retention as of right now. You pay on average $10/month remaining on your contract with an average maximum of 6 months to move your upgrade up. We've been doing it for months for customers in my stores, but it's never really been publicly advertised.
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Are you working for a corporate store or a preferred retailer? I'm a preferred retailer and would love to know how you go about doing it, and compare that to the way we do it at our store. Shoot me a PM, love to compare notes!
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JasonK75 said:
Are you working for a corporate store or a preferred retailer? I'm a preferred retailer and would love to know how you go about doing it, and compare that to the way we do it at our store. Shoot me a PM, love to compare notes!
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can i be included in this? i only have a way for 2 weeks early... preferred retailer

My wife is only 2 months away from an upgrade; if she waits, she still pays 36 dollars "activation fee", or, if she does it tomorrow, its the same 36 dollars, so, if you are a month or 2 away, it doesn't cost you a dime more to do it now..
yes, i am sure its to clean out the existing inventory before the "new" network is in full swing..
WOOT, 3000 POSTS!!

I work at a preferred dealer as well, just tell your customers to call customer care and see if they can do an early upgrade. If that doesn't work have them be transferred to retentions and say someone they know was able to buy out their remaining contract and get an early upgrade. That easy. I have my upgrade still, saving it for the GSIII because I'm not stupid like some people.
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ccline84 said:
I work at a preferred dealer as well, just tell your customers to call customer care and see if they can do an early upgrade. If that doesn't work have them be transferred to retentions and say someone they know was able to buy out their remaining contract and get an early upgrade. That easy. I have my upgrade still, saving it for the GSIII because I'm not stupid like some people.
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i have an airave for that

Ok I called Sprint customer care today inquiring about the upgrade. My girl's line is due for upgrade in October and I am tired of her complaining about her Evo3d restarting all the time. So I called to see if I can get that upgrade for an Iphone for her. I was told that the new promo is only for people who's upgrade is in April or earlier and are also having phone issues. I think I'm going to call a corporate store tomorrow. Any advice or am I wasting my time? The Engadget article said if you upgraded within the last 8 months your or not eligible. I didn't upgrade this line within the last 8 months.

To upgrade or not to upgrade....
I saw this on Friday and wandered into a Sprint store on Sunday. The fella at the desk told me this was all legit and that I would need to call customer service because he could not do anything from the store (he said to ask for the "retentions" department).
I've been suffering with a Hero for the last 18 months. Loved the phone when I first got it, but it didn't take long to realize that it was not powerful enough to keep me happy. My wife is on her third Moment because everything about that phone just doesn't seem to work. I was hoping to hold out for an LTE phone but it appears those won't be dropping until late summer, and I'm not sure if we can hold out that long.
On the Sprint website, I get a message that I am eligible for $150 off a new phone on April 1 (remnants of the Premiere Program). From what I read, I'll have to pay $36 to upgrade in April or I can pay $55 now.
So my question(s) to all you Sprint people out there, am I reading all this correctly? Will I still qualify for the $150 off the new phone? Am I absolutely crazy for not waiting for LTE? Should I take the SGS2E4GT (Galaxy S 2) or hold out for the Nexus?
Thanks for the input.

dabigoh said:
I saw this on Friday and wandered into a Sprint store on Sunday. The fella at the desk told me this was all legit and that I would need to call customer service because he could not do anything from the store (he said to ask for the "retentions" department).
I've been suffering with a Hero for the last 18 months. Loved the phone when I first got it, but it didn't take long to realize that it was not powerful enough to keep me happy. My wife is on her third Moment because everything about that phone just doesn't seem to work. I was hoping to hold out for an LTE phone but it appears those won't be dropping until late summer, and I'm not sure if we can hold out that long.
On the Sprint website, I get a message that I am eligible for $150 off a new phone on April 1 (remnants of the Premiere Program). From what I read, I'll have to pay $36 to upgrade in April or I can pay $55 now.
So my question(s) to all you Sprint people out there, am I reading all this correctly? Will I still qualify for the $150 off the new phone? Am I absolutely crazy for not waiting for LTE? Should I take the SGS2E4GT (Galaxy S 2) or hold out for the Nexus?
Thanks for the input.
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I would buy a used phone off Craig's list or something now and hold onto you upgrade for an LTE device. You can get an E4GT for around $300 and EVO 3D for much less or an Nexus 4G for even less then that.
That is what I would do because once the GN drops you know you will want it or whatever cool LTE phone comes out soon after that...

The way I read this is that they are just pro-rating your ETF (the way they all should do anyway).
In theory, it works like this:
A high end handset costs ~$600 but in exchange for signing a 2-year contract, the cell phone carrier will subsidize $400 of the cost and roll the cost of that "loan" into the cost of your monthly service. You get a new phone without as large an initial outlay of cash and they gain a steady source of income for at least the next 2 years.
In theory you should be able to bring your own phone and get service at a lower cost off-contract because you aren't paying off a subsidy but since the top 3 providers don't offer this, there is not really any benefit to not taking the subsidy. You are already paying the same monthly rate so other than not being locked into a service contract, you gain nothing financially from not taking the $400 subsidy.
Along with this, in theory, your ETF should drop by 1/24th every month as you are basically paying off the subsidy one month at a time over two years. Once again, it doesn't quite work that way. At least this is an attempt to let people pay off the remaining subsidy before signing a new contract and taking a new one.
I would prefer to just pay $600 for my phone and then pay $17 less per month (approx 1/24 of $400) with no contract but since the US market seems accustomed to cheaper subsidized handsets on contract I don't know it would ever take off much. The contracts, handset exclusives, and lack of porting options have made it so the carriers have little incentive to compete on price or plan options..but that's another topic for another day.

Well I got mine it was 40 bucks but.my Gf needs a new phone had so, iPhone 4s and she can have my day 2week old epic touch 4g
Update: I got my upgrade and the fee was added to my bill and my upgrade is now waiting. Pretty cool. I have another upgrade in August so I will se what they have then.
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I have a upgrade in October, but I'm debating to hold off for the s3 which could be a long way off or get the epic touch. I have a 3d right now but the white epic touch looks sexy.
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Washington state sprint customers

Starting june 1st 2012 sprint is raising the b&o fee. So if your in Washington state and your not happy with sprint you can get out etf free within 30 days.
Sent from my ICS GS2 EPIC 4G TOUCH

You should ask a mod to move this to a general forum for carrier discussion. May be of more interest to a wider user base than just this phone.

So if one was to start a new plan say today and get a phone (say a nexus or e4gt) and wait till June, could they then cancel service and close that plan, then hand the phone off to another friends plan for activation? Basicly geting them a phone at the discounted price? Sounds like one could but don't know all the fine print with all the rules. Will this work without getting hosed or extra fees?
Any feedback other than ethics (sprint pulled one on me a while ago so I have no qualms about a loophole).

wonder if this will work, doesn't hurt to try i guess

Beejis said:
wonder if this will work, doesn't hurt to try i guess
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The second bullet point stating "This is an Early Termination (ETF) waiver event" is the ace in the hole. Sprint seems to change the Term & Conditions on current contracts about once a year, each time the waiver applies.
Unfortunately, since this will be announced to current customers in May (effective June), it will likely be in the T&C of new customers next week - so not 'grab and go' on new contracts (and you'd be within the 30 return window anyhow). But, if you are upgrade eligible right now and looking to jump ship soon, I would say go for it. Also, even if you are not upgrade eligible, you can use this as leverage to get an early upgrade. This has worked for many people. Note you may have to sign a new 2-year contract, but if you're itching for a Galaxy Nexus, EVO 4G LTE, Galaxy Note(?) or, maybe even the GS3 (if it arrives on Sprint soon enough) this could be your way in. Sprint will always opt to take your $90/mo.
I only wish I still lived in Seattle.

Here's a question... could you ETF your CONTRACT, and go to month to month? I have considered leaving due to total lack of signal at home and my airvana is great, but limping their service along. Anyways, there's not really anything on another carrier I want right now, but I would love options...

ungovernable1977 said:
Here's a question... could you ETF your CONTRACT, and go to month to month? I have considered leaving due to total lack of signal at home and my airvana is great, but limping their service along. Anyways, there's not really anything on another carrier I want right now, but I would love options...
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Click to collapse
ETF waive is termination of service. There's no "limbo".

Buying a phone on contract with the intent to never fulfill the contract is fraud, whether Sprint is changing things or not. If you take advantage of this to score a cheap phone you're not doing any of us any favors.
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so buying them at full pop every time will get us future discounts and many more special discounts and favors i hear? wow, that's so sweeeeet! most people in the world are fudging brain washed into a complete..........nevermind, im gonna go not use my free tether like everyone else is not doing so i can go use some more non existent 4g and barely there america online 3g style cellular service. good night!
ps.... uve got mail!
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Sorry washington st sprint customers theu are apperently changing their mind
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Getting a Note 2 without paying outright cost!!

So lately I am seeing a lot of questions about where to buy a Galaxy Note 2 for the best deal without a contract. I currently have worked for Sprint for the past six years and have a lot of good loopholes and information on how to use the system to my advantage. I would like to share some information with you to help anybody who needs help getting their upgrades early, or anything else I can do to help.
So now even if you do not have an upgrade currently there is a way to get it early so you can pay the upgrade price, plus a little more but it will still be much cheaper than buying it outright. Here are the steps you need to follow to do this correctly.
You must call and ONLY call the retentions department aka cancellations. I have a direct number to this department that leads you directly to a person, so you do not have to listen to any automated system. You will have to dial this number 1-888-273-9460, next explain to the rep that you are in need of a new phone because you are having many issues with your current device. Tell them you would like to see if you are eligible for a "buyup" option and how much it will cost to do so. A buyup is an early upgrade that is basically buying out the rest of your contract to get your upgrade early. 90% of all customers I have done this for are eligible for this buyup from anywhere to $50-$150 depending on how far away you are from your upgrade. If eligible, you can ask them to go ahead and apply the buyup and the fee will be billed onto your account so you can pay it off later in payments if you like.
Now it takes usually about 20 minutes to 24 hours for the upgrade to become live on your account depending on how busy the department is because there is a department where these reps are manually pushing the upgrades through, usually I can get it pushed through for about 20 mins to an hour, simply ask them to expedite the buyup and tell them you are currently in a Sprint store waiting to pick up your new device.
So now you have an early upgrade for around $50-$150 and now you can upgrade to the Note 2 for $299.99. Many Sprint locations also have an in store Buyback program. This is where you can trade in your old device to receive money off your in store purchase. This is for those who do not want to sell their old phone on ebay or craigslist, the discount varies from phone models of course, but you can trade in an S2 for about $88, or you can bring in a bunch of older phones if you have them to help with the overall cost.
There is another way to receive some money off towards your bill if you are very close to upgrading. If you call the same department I listed earlier, you can tell them you are interested to hear some information about a Loyalty credit on your account. If you are eligible this is basically a program where Sprint will give you $50-$100 credit per line on your account in exchange for extending that lines contract for 1 more year. But if you are close to your upgrade already this is technically only a few months more since you are upgrading soon anyways. Now this will not always work but if you ask politely or get a nice rep you can usually always get this credit applied to your bill.
If you have any questions or need help, just PM me for info

Great information! Now I just used my upgrade to get the gs3....... I can do this right? jk lol I'm screwed lol guess I might have to just buy out right :/
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wirefly friends and family has it for 219.99

loveshinesthru said:
wirefly friends and family has it for 219.99
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Click to collapse
Off contract?! I'LL TAKE TWO!
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moeinyoho said:
Off contract?! I'LL TAKE TWO!
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Click to expand...
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On contract most likely
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moeinyoho said:
Off contract?! I'LL TAKE TWO!
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Click to expand...
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on contract

I took advantage of the buyout in store, however they required me to trade in my S2. Is this right or did I get one put over on me?

rkboid said:
I took advantage of the buyout in store, however they required me to trade in my S2. Is this right or did I get one put over on me?
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They do require that in store, but we talked to retentions and they let us buyout the upgrade with no trade in.

I had my upgrade available and the Sprint store employee was having a hard time figuring out how to upgrade me without changing my sero plan. He sold me the device for the upgrade price and then did an esn swap. I didn't realize till later i had saved the activation fee and because it was a esn swap and I still have a upgrade eligibility on the same line.
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cbpagent72 said:
I had my upgrade available and the Sprint store employee was having a hard time figuring out how to upgrade me without changing my sero plan. He sold me the device for the upgrade price and then did an esn swap. I didn't realize till later i had saved the activation fee and because it was a esn swap and I still have a upgrade eligibility on the same line.
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score!

I am sorry to tell you he pulled a fast one on you. You are not required to trade anything in for a buyup. The buyup is solely charged to your bill. I would go back in that store and demand it back or you will call Sprint for fraud.
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Unknown_Hero said:
I am sorry to tell you he pulled a fast one on you. You are not required to trade anything in for a buyup. The buyup is solely charged to your bill. I would go back in that store and demand it back or you will call Sprint for fraud.
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you've been working for sprint for 6 years?
the misinformation in this thread is lol

This will not work for employees grrr
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---------- Post added at 07:25 AM ---------- Previous post was at 07:23 AM ----------
U only buyback phone if the eligible upgrade is not reset
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Interesting!
I'm pretty settled on wanting the GNote2 as my next device.. did I do a mistake by contacting/online chat earlier today? I just asked the rep if I was eligible for an early upgrade. Person told me I'm eligible for upgrade prices at 6/1/13, instead of 10/2013 lol.

Just tried this...rep said my Buyup was $275....They would give me 98 for my Galaxy2 then the Note 2 at 299. So my out of pocket would be $476.
I guess it is better then the new outright price.

im gonna have to try this since im not eligible until april

Sprint wanted to buy back my 16gb S3 for 128$ instead, I sold it to the gf for 320$ so I could get the Note 2 on upgrade.
.:Sent from my Sprint Galaxy Note II:.

Those that are inquiring about this and getting actual buyout numbers would you please post how long you have left on your contract?
Might help the rest of us get an idea of what our buyout would be without calling. Like myself, I have 1 year left on my contract and will probably try to call tomorrow to see what my buyout would be. Will report back if I get the time to make the call.
For me my ETF is $240, I figure I could get $350 for my S3 currently and move to Verizon.
So
240+299=$539
$539-$350=$189 out of pocket
I am trying to tough it out with Sprint though because if I go to VZW that still leaves my wife with Sprint for another year or until I pay her ETF as well. Hoping for a decent buyout price and maybe a loyalty credit to sway me to stick around.

My brother bought out his upgrade in oct right before the note 2 came out. his upgrade was elegible in may and he paid 100. ( I did it for him, as he is on our account, so I know this to be accurate)

Unknown_Hero said:
So lately I am seeing a lot of questions about where to buy a Galaxy Note 2 for the best deal without a contract. I currently have worked for Sprint for the past six years and have a lot of good loopholes and information on how to use the system to my advantage. I would like to share some information with you to help anybody who needs help getting their upgrades early, or anything else I can do to help.
So now even if you do not have an upgrade currently there is a way to get it early so you can pay the upgrade price, plus a little more but it will still be much cheaper than buying it outright. Here are the steps you need to follow to do this correctly.
You must call and ONLY call the retentions department aka cancellations. I have a direct number to this department that leads you directly to a person, so you do not have to listen to any automated system. You will have to dial this number 1-888-273-9460, next explain to the rep that you are in need of a new phone because you are having many issues with your current device. Tell them you would like to see if you are eligible for a "buyup" option and how much it will cost to do so. A buyup is an early upgrade that is basically buying out the rest of your contract to get your upgrade early. 90% of all customers I have done this for are eligible for this buyup from anywhere to $50-$150 depending on how far away you are from your upgrade. If eligible, you can ask them to go ahead and apply the buyup and the fee will be billed onto your account so you can pay it off later in payments if you like.
Now it takes usually about 20 minutes to 24 hours for the upgrade to become live on your account depending on how busy the department is because there is a department where these reps are manually pushing the upgrades through, usually I can get it pushed through for about 20 mins to an hour, simply ask them to expedite the buyup and tell them you are currently in a Sprint store waiting to pick up your new device.
So now you have an early upgrade for around $50-$150 and now you can upgrade to the Note 2 for $299.99. Many Sprint locations also have an in store Buyback program. This is where you can trade in your old device to receive money off your in store purchase. This is for those who do not want to sell their old phone on ebay or craigslist, the discount varies from phone models of course, but you can trade in an S2 for about $88, or you can bring in a bunch of older phones if you have them to help with the overall cost.
There is another way to receive some money off towards your bill if you are very close to upgrading. If you call the same department I listed earlier, you can tell them you are interested to hear some information about a Loyalty credit on your account. If you are eligible this is basically a program where Sprint will give you $50-$100 credit per line on your account in exchange for extending that lines contract for 1 more year. But if you are close to your upgrade already this is technically only a few months more since you are upgrading soon anyways. Now this will not always work but if you ask politely or get a nice rep you can usually always get this credit applied to your bill.
If you have any questions or need help, just PM me for info
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Your signature says retailer. So is that corporate or "retailer".
Your numbers may be a little off. Just wanted to point out what I've been seeing.
The UpgradeNOW program starts at $200. It would be foolish to start at $150. ETF for a smart phone is $350. No way they would let you. You have to be xx months in. If you go into the store, they can do it for you.
Loyalty Credit is at the reps discretion. Starts at $25 and they don't always require you to extend your contract. Why? Extend for 1 year, upgrade later on and poof! They just gave you money for nothing. They promise you $xx for xx months. They don't follow through and then tell you, you're not eligible for that offer. The offer has to show. Misleading reps. I even asked a "research" team to listen to the phone call where the rep promised to me and I confirmed that if I called back it would be available. Lies.
Buyback program is next to nothing in most cases. Original Epic and EVO's are $32-$38 or so. Easily sell for double that and get cash. Older phones are worth nothing. I wouldn't even bother. They have to work and can not have water damage.
Anyone that's ventured this far onto these forums are more than likely to resell on CL or in the Marketplace. Not trying to butt heads or say you're info it wrong, just pointing out some facts. Sprint has come around in their favor and waiting your 22 months is becoming a major option. They took away all the good loopholes.