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WE have been duped by Sprint people. Go to their website and you will notice the announcement of the iPhone 4Gs. You can even pre order it. This privilege was not given for the Samsung Galaxy S 2 ET4G.
Why...was this you say...it's obvious that Sprint knew it had made a deal to buy a **** load of IOS devices to secure this deal with Apple.so they didn't promote the galaxy ET4g. Now they have a big announcement tomorrow. They are going out of their way to let you pre order the iPhone as well.
Sad, and yes I feel they used us to get this deal, by canceling all perks, while giving us crappy service. My Photon has a red circle and no service, and I don't have a ET4G yet. Service has been terrible most of the summer all over NY and in mid town NYC.
If service was being interrupted to better service I may stick around, but not getting signal, failed messages, and paying for it and no credit with lies is unacceptable. Not being able to pre-order the phone I wanted because they made a deal with Crapple is also unforgivable. Price isn't the only thing that matters in a business relationship. It's I pay for service and expect to have it when I want it, not when you decide to give it.
Hell I was told by a customer service rep that I should be happy because I have had a lot of usage on my line. I then said yes that is true, but when I need my service to work it failed to deliver....I missed important calls. and meetings with people because of failed service.
People were telling me when they called the phone rang 3x's and hung up no message was able to be left. Others told me that they would get a network busy message please try again later. One rep verified this condition of calling me, and could not get through. The phone rang 3x's and the line just went dead when they called. I have been to tech centers, and have made many battery pulls, and software reboots, and finally I was told that there was a net work issue and they did not know when it would be cleared. Now when I call to talk about it they put me on hold no music and never come back to talk.
I just don't see it getting better, and when the next generation of phones IE Prime or what ever hits Verizon, and this is not cleared I am gone. When I feel I have to beg for service, or a credit for not receiving service after paying my bills for 15 years, and at one point having a $300 a month phone bills for business it's time to go.
My bill analysis shows that I average 240 msg a month, and average about 2g of data a month, and since I use my phone mostly for calls a Verizion 69.00 phone plan with 10 data, and 10.00 for data equals what I am paying now. So if this doesn't clear with the loss of perks I am outta here.lol
My service is better than ever...by far too. I never saw over 8Mbps download speed in Los Angeles on 4G and now....
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Enjoy the larger bill on Verizon. It fast and rather reliable
Life is too short to complain on services you are not happy about. Great thing about America is that we have three major carriers
The sprint network can't compete with Verizon in "most" areas,
Can I have your phone when you leave? I've got a line with no phone....
care cup \__/
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When sprint cancelled premiere the writing was on the wall. It was on your august bill statement. In addition, sprint raised the admin fee by 50cents which invalidated every contract. Also on your bill statement.
Then sprint raised ETF from $200 to $350. Then they changed 30 day phone trials to 14 days. All this in september.
I am here on this board with an E4GT because of these changes - I had to get my final premiere upgrade prior to 10/2/2011. Otherwise I was fully planning on just waiting another month for nexus prime.
Now the E4GT has serious radio issues. Like OP, I had calls go to voicemail for hours at a time. Others have LOS, dropped calls, no signal bars, phone refuses to roam, etc.
Sprint's CEO said that 54% of sprint customer churn is due to not having an iphone. Thats a pretty hard fact to not pay attention to.
It is clear sprint is putting all eggs in one basket - the iphone basket. Sprint has lost money for 15 straight quarters. This will either save sprint or ruin sprint.
I've been with sprint 10 years now, and im no iphone fan. THe writing is on the wall: We'll let you keep your android devices and stay on our network, but we really don't care about you now. Of course I knew all this over a month ago and I was still willing to sign a 2 year contract in september for the Epic 4g touch. That was before all the LOS issues arose.
We'll see what the next 2 years brings. But the days of customer loyalty perks, retention plans, etc are clearly over.
I just switched from verizon to sprint, so I can give you a good preview of what to expect.
First of all, the service is top notch, and the lte speeds were incredible - I regularly got over 20 mbps in my area, many times close to 30. Of course, keep in mind that their lte service is fairly new, and at the time they only had 3 expensive phones that could use it, so that will likely change as more people upgrade and the network gets saturated.
So why did I leave this awesome service? Price. Everything across the board is way more expensive - service and phones. I paid $50 more for a Droid Charge than I did for my E4GT, and that phone isn't even in the same league. For our family plan with unlimited text, only 700 minutes, 2 data plans and 2 other phones, it was $230 a month. Our kids wanted smartphones too, but to add 2 more data plans would have put our bill up to $300. I'm not broke, but not rich either, and that cost is pretty hard to justify.
Also, keep in mind that all those policies Sprint just changed are the same policies Verizon has - 14 day return, $350 etf (even after being way overcharged on the phones up front), and no more New Every Two program.
The only carrier I've found with good pricing and great coverage (in my area) is Tmo, and I almost jumped to them, but no way in hell I want to risk being an att customer again.
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txmikester said:
I just switched from verizon to sprint, so I can give you a good preview of what to expect.
First of all, the service is top notch, and the lte speeds were incredible - I regularly got over 20 mbps in my area, many times close to 30. Of course, keep in mind that their lte service is fairly new, and at the time they only had 3 expensive phones that could use it, so that will likely change as more people upgrade and the network gets saturated.
So why did I leave this awesome service? Price. Everything across the board is way more expensive - service and phones. I paid $50 more for a Droid Charge than I did for my E4GT, and that phone isn't even in the same league. For our family plan with unlimited text, only 700 minutes, 2 data plans and 2 other phones, it was $230 a month. Our kids wanted smartphones too, but to add 2 more data plans would have put our bill up to $300. I'm not broke, but not rich either, and that cost is pretty hard to justify.
Also, keep in mind that all those policies Sprint just changed are the same policies Verizon has - 14 day return, $350 etf (even after being way overcharged on the phones up front), and no more New Every Two program.
The only carrier I've found with good pricing and great coverage (in my area) is Tmo, and I almost jumped to them, but no way in hell I want to risk being an att customer again.
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Perspective ftw!
This is called "grass is greener" syndrome. You're gonna love it at first. Then 6 months later you're posting the same crap in another forum.
AbsolutZeroGI said:
Perspective ftw!
This is called "grass is greener" syndrome. You're gonna love it at first. Then 6 months later you're posting the same crap in another forum.
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It all comes down to service.....ETFs, and other fees are basic...it's about service when I want it....I am worn out this summer by Sprint's evasive bull**** regarding the service issues that we are experiencing. Collecting my money for inferior service, and lying about is bad business practice......
Piece out!!!!
QWIKSTRIKE said:
It all comes down to service.....ETFs, and other fees are basic...it's about service when I want it....I am worn out this summer by Sprint's evasive bull**** regarding the service issues that we are experiencing. Collecting my money for inferior service, and lying about is bad business practice......
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Amen. I am tired of flipping on Roam Control and dealing on 1x every time I enter a building. What good is unlimited 3g if it is slow as molasses, and 4g which is spotty and hardly ever works indoors? At this point, I am off contract and if Prime comes to VZW and is not full of bloat I may be gone.
dohturdima said:
Amen. I am tired of flipping on Roam Control and dealing on 1x every time I enter a building. What good is unlimited 3g if it is slow as molasses, and 4g which is spotty and hardly ever works indoors? At this point, I am off contract and if Prime comes to VZW and is not full of bloat I may be gone.
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+1
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I was told that the unlimited everything plan for the IPhone will be $20 a month more than ours..
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I like android and I never want a I-PHONE.
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Feel free to kick me in the Jimmy if I ever buy an iAnything.
Sent from my extra sensory space modulator while performing the slippery cricket
dohturdima said:
Amen. I am tired of flipping on Roam Control and dealing on 1x every time I enter a building. What good is unlimited 3g if it is slow as molasses, and 4g which is spotty and hardly ever works indoors? At this point, I am off contract and if Prime comes to VZW and is not full of bloat I may be gone.
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It doesn't really matter if it has bloat where cause you can root the stock rom and use titanium backup to remove it all. Its super easy to do
dohturdima said:
Amen. I am tired of flipping on Roam Control and dealing on 1x every time I enter a building. What good is unlimited 3g if it is slow as molasses, and 4g which is spotty and hardly ever works indoors? At this point, I am off contract and if Prime comes to VZW and is not full of bloat I may be gone.
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I am not just talking 3g/4G.....I get a red circle with a line almost daily. I have been missing calls. getting network busy try back later errors, and not receiving calls for hours a day. I missed getting calls with 4-5 bars in mid town Manhattan, and people told me the phone just rang 3 times and stopped ringing with no option to leave a voice mail. Others were told to "try back later network busy". This can only get worse if iPhone is coming. I am not the only one experiencing this issue the Sprint online community is filled with this same complaint.
JohnCorleone said:
I was told that the unlimited everything plan for the IPhone will be $20 a month more than ours..
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Nope, it is the same price. You can go on and pre-order to see the pricing.
In an industry where customer churn can be likened to the fearsome troll under the bridge, Sprint has launched a program designed to keep its favored subscribers around for another two years. While not everyone is eligible -- those who've upgraded less than eight months ago, corporate outfits and those in collections need not inquire -- the program lets customers buy their way out of their current commitment and become eligible for a new, subsidized handset. The promotion begins February 12th and is set to run through the 14th of April, where the amount you pay correlates to the time since your last upgrade. So if you're currently pining for the Epic 4G Touch or the iPhone 4S, just give your local Sprint store a call this Sunday. They just may be able to hook you up.
Source:http://www.engadget.com/2012/02/09/sprint-launches-early-upgrade-promo/
Nice C/P skills -_-
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It's more like they want to get rid of Wimax phones and other inventory it seems like. It's a ripoff, hardly worth the price. Ebay is cheaper
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Cleaning house getting ready for LTE
My OG Epic (Now NS4G) line is due for an upgrade in 5 months...may be perfect timing for once
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IMO opinion this is more of a contract buyout to get new user pricing than it is an early upgrade promo like the Sprint Premier Gold program was.
It makes 0 sense to pay $55 to buy out for early upgrade if you're like 1-4 months out.
cds0699 said:
It makes 0 sense to pay $55 to buy out for early upgrade if you're like 1-4 months out.
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Keep in mind though, that we live in a world where people will happily spend well in excess of $55 to "upgrade" from something like a IPhone 4 to a 4s. Sometimes, "sense" takes a back seat to a desire to be instantaneously satisfied... lol
CoppertoneSPF15 said:
Keep in mind though, that we live in a world where people will happily spend well in excess of $55 to "upgrade" from something like a IPhone 4 to a 4s. Sometimes, "sense" takes a back seat to a desire to be instantaneously satisfied... lol
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I have to agree, people at my store will pay a lot to get their upgrade now to get the phone they want now. I think a lot of it comes from people who buy cheap phones and just can't take having them anymore and will do anything to get out of that phone.
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newalker91 said:
This actually isn't a promotion. It's just a last resort offering by Retention as of right now. You pay on average $10/month remaining on your contract with an average maximum of 6 months to move your upgrade up. We've been doing it for months for customers in my stores, but it's never really been publicly advertised.
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Are you working for a corporate store or a preferred retailer? I'm a preferred retailer and would love to know how you go about doing it, and compare that to the way we do it at our store. Shoot me a PM, love to compare notes!
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JasonK75 said:
Are you working for a corporate store or a preferred retailer? I'm a preferred retailer and would love to know how you go about doing it, and compare that to the way we do it at our store. Shoot me a PM, love to compare notes!
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can i be included in this? i only have a way for 2 weeks early... preferred retailer
My wife is only 2 months away from an upgrade; if she waits, she still pays 36 dollars "activation fee", or, if she does it tomorrow, its the same 36 dollars, so, if you are a month or 2 away, it doesn't cost you a dime more to do it now..
yes, i am sure its to clean out the existing inventory before the "new" network is in full swing..
WOOT, 3000 POSTS!!
I work at a preferred dealer as well, just tell your customers to call customer care and see if they can do an early upgrade. If that doesn't work have them be transferred to retentions and say someone they know was able to buy out their remaining contract and get an early upgrade. That easy. I have my upgrade still, saving it for the GSIII because I'm not stupid like some people.
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ccline84 said:
I work at a preferred dealer as well, just tell your customers to call customer care and see if they can do an early upgrade. If that doesn't work have them be transferred to retentions and say someone they know was able to buy out their remaining contract and get an early upgrade. That easy. I have my upgrade still, saving it for the GSIII because I'm not stupid like some people.
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i have an airave for that
Ok I called Sprint customer care today inquiring about the upgrade. My girl's line is due for upgrade in October and I am tired of her complaining about her Evo3d restarting all the time. So I called to see if I can get that upgrade for an Iphone for her. I was told that the new promo is only for people who's upgrade is in April or earlier and are also having phone issues. I think I'm going to call a corporate store tomorrow. Any advice or am I wasting my time? The Engadget article said if you upgraded within the last 8 months your or not eligible. I didn't upgrade this line within the last 8 months.
To upgrade or not to upgrade....
I saw this on Friday and wandered into a Sprint store on Sunday. The fella at the desk told me this was all legit and that I would need to call customer service because he could not do anything from the store (he said to ask for the "retentions" department).
I've been suffering with a Hero for the last 18 months. Loved the phone when I first got it, but it didn't take long to realize that it was not powerful enough to keep me happy. My wife is on her third Moment because everything about that phone just doesn't seem to work. I was hoping to hold out for an LTE phone but it appears those won't be dropping until late summer, and I'm not sure if we can hold out that long.
On the Sprint website, I get a message that I am eligible for $150 off a new phone on April 1 (remnants of the Premiere Program). From what I read, I'll have to pay $36 to upgrade in April or I can pay $55 now.
So my question(s) to all you Sprint people out there, am I reading all this correctly? Will I still qualify for the $150 off the new phone? Am I absolutely crazy for not waiting for LTE? Should I take the SGS2E4GT (Galaxy S 2) or hold out for the Nexus?
Thanks for the input.
dabigoh said:
I saw this on Friday and wandered into a Sprint store on Sunday. The fella at the desk told me this was all legit and that I would need to call customer service because he could not do anything from the store (he said to ask for the "retentions" department).
I've been suffering with a Hero for the last 18 months. Loved the phone when I first got it, but it didn't take long to realize that it was not powerful enough to keep me happy. My wife is on her third Moment because everything about that phone just doesn't seem to work. I was hoping to hold out for an LTE phone but it appears those won't be dropping until late summer, and I'm not sure if we can hold out that long.
On the Sprint website, I get a message that I am eligible for $150 off a new phone on April 1 (remnants of the Premiere Program). From what I read, I'll have to pay $36 to upgrade in April or I can pay $55 now.
So my question(s) to all you Sprint people out there, am I reading all this correctly? Will I still qualify for the $150 off the new phone? Am I absolutely crazy for not waiting for LTE? Should I take the SGS2E4GT (Galaxy S 2) or hold out for the Nexus?
Thanks for the input.
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I would buy a used phone off Craig's list or something now and hold onto you upgrade for an LTE device. You can get an E4GT for around $300 and EVO 3D for much less or an Nexus 4G for even less then that.
That is what I would do because once the GN drops you know you will want it or whatever cool LTE phone comes out soon after that...
The way I read this is that they are just pro-rating your ETF (the way they all should do anyway).
In theory, it works like this:
A high end handset costs ~$600 but in exchange for signing a 2-year contract, the cell phone carrier will subsidize $400 of the cost and roll the cost of that "loan" into the cost of your monthly service. You get a new phone without as large an initial outlay of cash and they gain a steady source of income for at least the next 2 years.
In theory you should be able to bring your own phone and get service at a lower cost off-contract because you aren't paying off a subsidy but since the top 3 providers don't offer this, there is not really any benefit to not taking the subsidy. You are already paying the same monthly rate so other than not being locked into a service contract, you gain nothing financially from not taking the $400 subsidy.
Along with this, in theory, your ETF should drop by 1/24th every month as you are basically paying off the subsidy one month at a time over two years. Once again, it doesn't quite work that way. At least this is an attempt to let people pay off the remaining subsidy before signing a new contract and taking a new one.
I would prefer to just pay $600 for my phone and then pay $17 less per month (approx 1/24 of $400) with no contract but since the US market seems accustomed to cheaper subsidized handsets on contract I don't know it would ever take off much. The contracts, handset exclusives, and lack of porting options have made it so the carriers have little incentive to compete on price or plan options..but that's another topic for another day.
Well I got mine it was 40 bucks but.my Gf needs a new phone had so, iPhone 4s and she can have my day 2week old epic touch 4g
Update: I got my upgrade and the fee was added to my bill and my upgrade is now waiting. Pretty cool. I have another upgrade in August so I will se what they have then.
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I have a upgrade in October, but I'm debating to hold off for the s3 which could be a long way off or get the epic touch. I have a 3d right now but the white epic touch looks sexy.
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My contract is up on May 15th, and now Verizon is charging $30 bucks to upgrade!! WTF??? I'm looking to change to ATT (HTC ONE X) or prepaid as I am not going to give these fookers anymore money. I'm so tired of corporate greed. They say this because it is to "provide customers with the level of service and support they have come to expect." ???? Really? whenever I go into my local verizon store, they ask me about new phones and my newest roms. I'm so pissed right now at them.
As far as I can remember Verizon has always charged a 30 dollar fee..... they waived my last upgrade fee though because the lady messed up.
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Just read an article that said this is a new fee and starts on April 22. Apparently, in addition to data limits, this is a new fact of life. Sad. Might be time to shop around again though.
If only they knew how right they are with the "provide customers with a level of service and support they have come to expect from Verizon"... Over the years big red has become so greedy, I actually do expect a level of fees and charges that make absolutely no sense. I think the $30 this time might be for the Vaseline... Lol.
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Yeah man the least they can do is spit on it before they bend you over. What about best buy or amazon do will they incorporate the $30 fee?
is there a prepaid service in PA that anyone uses and has had good luck with? I have a t-mobile phone and the DINC2, so not sure if I can use either one with a prepaid service.
disconnecktie said:
As far as I can remember Verizon has always charged a 30 dollar fee..... they waived my last upgrade fee though because the lady messed up.
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this fee is new and starting april 22nd. Maybe your thinking of the early upgrade fee?
Hmm... I may start looking around next time my contract is up.
I don't what the fee was but they were going to charge me $30 when I upgraded. She waived it though because somewhere along the way she messed up and almost charged me over $300 for this phone when iit was supposed to be free.
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disconnecktie said:
I don't what the fee was but they were going to charge me $30 when I upgraded. She waived it though because somewhere along the way she messed up and almost charged me over $300 for this phone when iit was supposed to be free.
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D*mn, so much for "providing better service"
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Call customer service and see if they can waive it. The Verizon stores are unable/unwilling to do anything for people. Smart phones have turned cellphones back into a "luxury" item again.
ericsdeadinside said:
Call customer service and see if they can waive it. The Verizon stores are unable/unwilling to do anything for people. Smart phones have turned cellphones back into a "luxury" item again.
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I usually have pretty good luck when calling customer service, and emailing them, but all I keep hearing from them is "blah blah blah". I emailed the director of customer service and the East Coast Regional manager, both have yet to get back to me. They keep saying how everyone else does it, they are 6 dollars cheaper, they have smartphone workshops, and it helps them with serving the customer better. The only thing they are serving is lining their pockets! I WILL go to ATT and get the ONE X, if they keep this up! My company waives the activation fee, so I don't have to pay that either. Greedy Bastards!
Guys as a few of you know I work for Verizon in sales. The $30 fee being added to upgrades is new. The other fees that you are referring to. The 30 being waived for early upgrades it's a fee that is done in stores to cover cost. alot of stores don't do this fee.
Just for reference. Verizon it's the last of the big 4 carriers to implement this upgrade fee. I don't agree with it at all but changing carriers will only led to the same thing. It is like comparing a Apple to an apple wearing a orange costume.
Still it looks like this is going to bite big red in the ass. Sales will be affected. Verizon will feel the blow financially.
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I never go to the stores to do anything. I deal with customer service exclusively because it is the only way I am ever able to get anything done. I doubt ill leave Verizon anytime soon. I still have unlimited data and I intend to keep it as long as I possibly can. I may pay out the ass but nobody else offers it that's worth a crap in my area. The customer service with Verizon isn't half bad anyway.
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disconnecktie said:
I never go to the stores to do anything. I deal with customer service exclusively because it is the only way I am ever able to get anything done. I doubt ill leave Verizon anytime soon. I still have unlimited data and I intend to keep it as long as I possibly can. I may pay out the ass but nobody else offers it that's worth a crap in my area. The customer service with Verizon isn't half bad anyway.
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I have the unlimited data as well, but as most everyone knows, we "elite" customers get throttled (often!) because they offered to grandfather our plans and we took it. When I got my phone, music and netflix streamed without a hiccup, now because I'm not a "tiered" customer, I get throttled (and labeled as an "excessive use" customer).
The point; you either get it from one end or the other, either way they're going to stick it to their customers because we all want smartphones and they know they can plug us along the way for it. Atleast here, we can work together to screw them back!
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Wait, is this to upgrade at any time? Or just early upgrade?
I dont think I have been ever charged to upgrade anything, but I have been charged to activate lines in the past (30 bucks)
I know they charge early upgrade fee, which is fine to me I guess as I dont really upgrade often.
http://gizmodo.com/5901023/no-more-free-phone-upgrades-verizons-30-fee-starts-april-22nd
No More Free Phone Upgrades: Verizon’s $30 Fee Starts April 22nd
On April 22nd, Verizon will begin charging a $30 upgrade fee when existing customers buy a new phone on a new contract. It's the sad end of the free upgrade era.
FYI: if you look on eBay you can find new phones for the same price as buying one on contract. I was looking at Galaxy Nexus phones a month ago and you can find the CDMA version easily for 250-300 or right now the Rezounds are going for 150-200.
Does it suck to pay $30 for an upgrade? Yeah it does but I probably wont shift to a new carrier because I'm on a loyalty plan, getting an employee discount AND have my unlimited data grandfathered. I'll deal with paying the $30 every two years.
zax10 said:
Guys as a few of you know I work for Verizon in sales. The $30 fee being added to upgrades is new. The other fees that you are referring to. The 30 being waived for early upgrades it's a fee that is done in stores to cover cost. alot of stores don't do this fee.
Just for reference. Verizon it's the last of the big 4 carriers to implement this upgrade fee. I don't agree with it at all but changing carriers will only led to the same thing. It is like comparing a Apple to an apple wearing a orange costume.
Still it looks like this is going to bite big red in the ass. Sales will be affected. Verizon will feel the blow financially.
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Honestly whoever decided to implement this bs in Verizon can go fxxx and sxxx a dxxx period
Just because other carriers are doing it you don't have to follow their asses.
Verizon with slowest updates not to mention wtf bloats& ****ty 3g&4g in the area it's designated¬ many phones to choose from&well i can go more but I'll stop there
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xHoLyx said:
Honestly whoever decided to implement this bs in Verizon can go fxxx and sxxx a dxxx period
Just because other carriers are doing it you don't have to follow their asses.
Verizon with slowest updates not to mention wtf bloats& ****ty 3g&4g in the area it's designated¬ many phones to choose from&well i can go more but I'll stop there
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One thing about the upgrade fee is that some of the other carriers are talking about not even letting people upgrade.
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Ahhhhh damn here we go again.....LOL
http://www.engadget.com/2012/05/16/sprint-cancelling-early-upgrades/
"Like dominoes, Sprint's consumer-friendly policies continue to fall one at a time. Citing "high costs," the Now Network will begin discontinuing its practice of allowing customers to upgrade their phone 10-14 days prior to the official date of eligibility" - They aint lying
Not too bad, but still disappointing.
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Eh, no big deal to me. But it sucks for those that take advantage of it. Thanks for sharing.
Yea its not earth shattering but its just another broken link in the chain of bad decisions by Sprint lately. The sad part is you sit back and go what next...
In my point of veiw all sprint has done the last year is raise cost for us! We customers who wanted 4g and bought the evo 4g most never seen or connected to 4g. 3G speeds are beyond terrible and downright bog to 1X kind of speed during busy hours. At this point the cost between Sprint and verizon service is closing more and more as we speak. So I can expect many more customers to think, Why not go to a service with great data and call connectivity. Sprint really had a good think going with cost effective plans, but since have taken away many things like discounts on all lines, premier customers, ect ect. I know they are still cheaper but for how long and when will we see good data speeds like other companies? We are dead last in that!
How on earth is two weeks early costly?
Personally my biggest regret is getting my S2...not because I don't like the phone, but Sprint's data service is just godawfully slow. I bet I use less than 50M a month. The second I get home I go to WiFi and when I'm out and about I just don't bother as the 3G is a joke.
Unless Sprint gets LTE here in Iowa by mid 2013, I'll pay the early termination fee for our lines and go to Verizon. When I'm a meeting a work I'll have my coworker look stuff up on his Galaxy Nexus...with the 8-12 MB download speeds from Verizon.
Life could certainly be worse, but my data speeds have nowhere to go but up.
I don't see this as a big deal whatsoever. The last line of the memo is the most important Imo. Everyone is eligible for upgrade the 1st of the month their contract is up. What more can you ask for?
As far as sprint saving money, not sure how really. I mean by allowing an early upgrade they are guaranteeing 22 months of payment out of you. Most of us would use that 2 weeks to get a new phone on launch, right? What happens when instead of getting a launch phone with them early, another carrier has a new phone being released when your contract is up? I'm blabbing, but what I'm saying is if they let me upgrade a little early I would be more likely to stay with that provider. But if I wait then I'm suddenly out of contract, which would make me shop around carriers.
Tl;dr
I see potential loss here, because they are basically giving sprint customers a reason to shop around while off contract instead of always keeping us in contract by allowing early upgrades.
Sent from my SPH-D710 using Tapatalk 2
ib4 'would this allow me to get out w/o paying ETF', 'is this a breach of contract?', etc
Figures... Admittedly the 3g speeds are ridiculously slow... The only thing keeping me with sprint is the unlimited data... When that goes out the window so do I...
Sent from my SPH-D710 using Tapatalk 2
Another nickel in the nickel-and-diming Sprint is doing causing customer losses.
Could be worse, verizon is removing all grandfathered plans with unlimited data:
http://www.engadget.com/2012/05/16/verizon-cfo-says-grandfathered-unlimited-plans-on-the-way-out/
daryelv said:
Another nickel in the nickel-and-diming Sprint is doing causing customer losses.
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Exactly, if you treat this as a separate event then its not a big deal but if you start to add up all that has happened in the past year and since the Iphone came aboard and it may upset you especially if you took 2 minutes to have this page refresh due to network restraints....
brooksyx said:
Could be worse, verizon is removing all grandfathered plans with unlimited data:
http://www.engadget.com/2012/05/16/verizon-cfo-says-grandfathered-unlimited-plans-on-the-way-out/
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Was just going to post this.
All that monthly cost just to get bent over lololol
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mattykinsx said:
Was just going to post this.
All that monthly cost just to get bent over lololol
Sent from my SPH-D710 using Tapatalk 2
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Yeah, I do wish I had verizon for their great coverage, thats what I had before my parents kicked me off of their plan.
But hey I don't mind my virgin mobile: 1200min/unlimited text/unlimited data for $40 a month. I am pretty happy with that. Even have unlimited wimax 4g
I will probably switch over to sprint in a year or two though when I can afford it better.
chadillac3 said:
Personally my biggest regret is getting my S2...not because I don't like the phone, but Sprint's data service is just godawfully slow. I bet I use less than 50M a month. The second I get home I go to WiFi and when I'm out and about I just don't bother as the 3G is a joke.
Unless Sprint gets LTE here in Iowa by mid 2013, I'll pay the early termination fee for our lines and go to Verizon. When I'm a meeting a work I'll have my coworker look stuff up on his Galaxy Nexus...with the 8-12 MB download speeds from Verizon.
Life could certainly be worse, but my data speeds have nowhere to go but up.
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i live in Iowa as well. all my friends have Verizon as well. they do have nice service but they can only use 2gb a month or they pay out the ass. i get around 1mb down most days and i use about 10-16gb of data per month. my bill has never gone up and no one at sprint cares.
Sent from my SPH-D710 using xda premium
I think this is a good move. You guys that are complaining about it need to see what we see in the stores. This 14 day early deal is confusing to customers and abused by third party stores. The cost savings are in reduced overrides that are done when customers come in confused. Id rather have a consistent, fair policy than one that can be used to work the system by some and not taken advantage of by others. The upgrade now promo is a perfect example of a policy change that makes sense. Customers in March could pay to reset their upgrade regardless of the plan they were on. Instead of yearly upgrades for customers on expensive plans, now anyone could get it with a little extra cash if they need it.
Sent from my SPH-D710 using xda premium
darksideauto said:
i live in Iowa as well. all my friends have Verizon as well. they do have nice service but they can only use 2gb a month or they pay out the ass. i get around 1mb down most days and i use about 10-16gb of data per month. my bill has never gone up and no one at sprint cares.
Sent from my SPH-D710 using xda premium
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Don't let my girlfriend see your posts. She has a Verizon Gnex but the 4g is nearly useless. We live an hour away from the Quad Cities and Verizon's 4g only covers the core of that area.
At least with Sprint, there's no teasing just out of range prospect of 4g!
HenryDCase said:
Don't let my girlfriend see your posts. She has a Verizon Gnex but the 4g is nearly useless. We live an hour away from the Quad Cities and Verizon's 4g only covers the core of that area.
At least with Sprint, there's no teasing just out of range prospect of 4g!
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She should be getting LTE by end of this year, though...with Sprint...I may be retired before it happens.
Ascertion said:
How on earth is two weeks early costly?
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cause if you do it everytime you can over 54 years you just got a free phone.
Hi, I posted this question in the general xda section, but no one has replied so I am hoping someone here can respond.
http://forum.xda-developers.com/showthread.php?t=1811329
use a 3G roaming prl and download a TON of (legal) torrents. It might take 2 to 4 months, but they will drop you from service.
Sent from my SPH-D710 using xda premium
Or....you could be civil about it. Call care, and plead your case, nicely. They have been known to allow customers out of a contract without and etf so long as the equipment gets returned, ask them if they'll make exception for you and let you do that
EDIT: never mind, I read your original post. I do think it's unreasonable to expect to not have to return the phone and not pay an etf either. Regardless of the amount you paid for the phone, you did enter a contract, and sprint ate a lot of money up front when you signed that contract.
If you feel so strongly about it, though, just cancel and eat the etf cost, and you should more than make up for it by how much you can sell the phones on eBay.
Sent from my SPH-D710 using xda premium
I've been a Sprint customer for 10+ years and I've had almost zero complaints until these dang smart phones became the mainstream thing to have. Back when I had my Samsung Instinct the speeds were GOOD. For example, tethering was around 1.5mb all day long. By the time I got the EVO 4G though, things went down the toilet. Smart phones got super popular and Sprint simply couldn't handle it.
To top that off we got slapped in the face with a $10 dollar premium for 4G, oh excuse me "premium data" that doesn't even work for most of us. I have no 4G here and I' lucky to get 50kb's on 3G. I get 1.2mb on the Verizon PRL though.
I'd been using the 11115 PRL and toggling between Sprint and Verizon when I needed more speed but I've recently switched to the 00002 PRL in hopes of getting dropped. I shouldnt HAVE to toggle to Verizon to make my phone work.
I've complained to Sprint, they simply do not care. I bet they will start to care when I plug my phone in this weekend and pick some random Blue-ray sized files to torrent over 3G.
Can't wait to get over to AT&T or Verizon. I loved Sprint when it worked. I'd rather have a 5GB cap that works then unlimited that doesn't. Who cares about unlimited if you can't use it?
The plus side to having them boot me is I can keep my Epic Touch and resell it to help re-coop some of the money I feel I got scammed out of dealing with Sprint now that they don't seem to want to fix their network or compensate those of us who are/were loyal customers and are sick of this slow non-usable network.
Great...another thread for people to come in and post about how crappy Sprint's speed is and to teach people how to screw Sprint and the other millions of Sprint users that don't have problems (like me) by forcing your phone to roam and download tons of data.
amen sister.
I'm almost 1 year into my 2 year contract with sprint and I cannot wait until I can get out of it. I signed on because of unlimited data, which is great because I get 4g at work, but if I'm not at work or near one of the sp****ly placed 4g towers, I'm screwed.
*Edit* LOL it starred out "a" "r" "s" "e" in spar sely
---------- Post added at 12:53 PM ---------- Previous post was at 12:50 PM ----------
tgruendler said:
Great...another thread for people to come in and post about how crappy Sprint's speed is and to teach people how to screw Sprint and the other millions of Sprint users that don't have problems (like me) by forcing your phone to roam and download tons of data.
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do you have 4g wherever you go in your city?
My problem is that there are 6 4g towers placed around cincinnati and if you're not withing 1-2 miles of it, no 4g for you. Then, because we are a fairly dense market, the 3g speeds suck and the phone is almost useless.
Sprint does suck. Sprint has fallen so far behind the competition that i'm shocked that anybody ever renews a contract with them.
Yeah my service with sprint (virgin mobile) ain't great but hey I pay $25 a month for service. You just can't beat that!
Sent from my SPH-D710 using xda app-developers app
It I was paying $25 a month, I wouldn't ***** but I'm paying $108ish and I feel like I'm being kicked in the balls.
Being a 10+ year Sprint customer who has seen the service go down the drain, I have every right to complain because I know how it used to be before they decided to add all these new smart devices but not add new network to back them up.
squshy 7 said:
Or....you could be civil about it. Call care, and plead your case, nicely. They have been known to allow customers out of a contract without and etf so long as the equipment gets returned, ask them if they'll make exception for you and let you do that
EDIT: never mind, I read your original post. I do think it's unreasonable to expect to not have to return the phone and not pay an etf either. Regardless of the amount you paid for the phone, you did enter a contract, and sprint ate a lot of money up front when you signed that contract.
If you feel so strongly about it, though, just cancel and eat the etf cost, and you should more than make up for it by how much you can sell the phones on eBay.
Sent from my SPH-D710 using xda premium
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Yeah, I have no plans of using the Verizon PRL and get kicked. I have been in touch with customer service and it is getting to the point where they might let me out without ETF. I did not know that they would request the phones to be returned so I am trying to decide 1) if that's reasonable, and 2) if it is, then if it would be cheaper to pay ETF instead.
Tell them to refund your $200.00 dollars and you will be glad to return it.
I would be annoyed if on top of paying for the crap service they also wanted the phone back.
tgruendler said:
Great...another thread for people to come in and post about how crappy Sprint's speed is and to teach people how to screw Sprint and the other millions of Sprint users that don't have problems (like me) by forcing your phone to roam and download tons of data.
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Agreed as well. If you sign a contract, man-up and fulfill your side of the agreement.
I totally do NOT agree with that. If you sign a contract and the provider can't provide what has been promised, the contract should be void.
kdoggy said:
I totally do NOT agree with that. If you sign a contract and the provider can't provide what has been promised, the contract should be void.
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What exactly did they promise? They specifically do not promise any speed, ive looked.
I agree with u op. Sprint speeds have gotten a lot worse for me as well. My phone is not usable unless I'm on wifi. Its ridiculous. BUT u did sign a contract and you had two weeks to try it out. Hope it works out for u.
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The attitude of well it sucks but i did sign a contact that specifically does NOT make any speed promised etc is exactly why we keep getting screwed.
Considering I'm paying $108 dollars a month, $10 of that being for "premium data", it should at least WORK. On my phone, its unusable off wi-fi. No joke, sites can take up to 2 and 3 minutes to load and that is IF it loads. Normally something times out.
That is a load of crap, hence why I'm currently forced roaming on Verizon.
kdoggy said:
The attitude of well it sucks but i did sign a contact that specifically does NOT make any speed promised etc is exactly why we keep getting screwed.
Considering I'm paying $108 dollars a month, $10 of that being for "premium data", it should at least WORK. On my phone, its unusable off wi-fi. No joke, sites can take up to 2 and 3 minutes to load and that is IF it loads. Normally something times out.
That is a load of crap, hence why I'm currently forced roaming on Verizon.
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If it is so bad that you cannot even use it, you need to call Sprint, and keep calling them until they either fix it or they let you out of your contract because they are not living up to their obligation to the contract. Coming on XDA and crying about it will get you nowhere. This is a development website, not a ***** fest site about the provider. Take this **** elsewhere.
I'm going to stop this before it goes any further. Sorry your speeds aren't up to par (mine aren't either), but you will need to find another way than discussing here. Contracts are contracts, no way around it. Just call and call until you get the answer you want. This will turn out to be a war and we do not need that here as we have enough of that already.