Activate Epic 4g after flashing - Epic 4G Q&A, Help & Troubleshooting

Hello
I have flashed my phone by following a guide on here. After doing all the proper steps, it doesn't mention how to make it activated on my already active cricket account. I called the stores but they said since i flashed it myself they wont activate it unless i had it flashed by the person at their store. So I called the tech support and all they did was put the DEC 268********* number on my account. I try making calls on the flashed phone and nothing but busy signals. I can only call cricket customer service but thats it. So I know it has to be a good flash. So how do I activate and i was also told not to use *228 because it would erase the flash settings.

elitehacker said:
Hello
I have flashed my phone by following a guide on here. After doing all the proper steps, it doesn't mention how to make it activated on my already active cricket account. I called the stores but they said since i flashed it myself they wont activate it unless i had it flashed by the person at their store. So I called the tech support and all they did was put the DEC 268********* number on my account. I try making calls on the flashed phone and nothing but busy signals. I can only call cricket customer service but thats it. So I know it has to be a good flash. So how do I activate and i was also told not to use *228 because it would erase the flash settings.
Click to expand...
Click to collapse
What guide did you follow? Also just a little advice, it's usually not a good idea to let the company know you've rooted, flashed, or altered the phone in any way.

I spent a long time setting up a jelly bean rom on my epic 4g only to realize that i had to activate it on a stock rom first

Questions go in Q&A
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Zappa_Zapper said:
I spent a long time setting up a jelly bean rom on my epic 4g only to realize that i had to activate it on a stock rom first
Click to expand...
Click to collapse
Yup. Have to make sure you have the bootable FC09 in the multiboot in order to activate, as the Sprint commands won't work from Cyanogen Mod (10, not sure of 9, 10.1, etc.). Beat my head against the wall for a bit there last night.

confirm
I had this same problem, but on Ting.
What I realized though is this. Once you are on FC09, update PRL and Profile in phone settings, you can flash radios and ROMs all you want and it doesn't forget that it is activated. I still get 4G too, when I'm in a 4G area.

Airplane mode
I am not new to rom's, flashing roms or anything of the sort..... I am however having issues with a brand new epic 4g, that had mtd stock rooted rom which I put on it, for some reason whether I flash the SlimBean rom or another rom I always get the phone being unable to activate being stuck on airplane mode, yet I can toggle airplane mode off and it still says the same thing..... Can I just use odin to flash the modem to fix this or what would be my best resolution here? Also if all I need to do is flash the modem in Odin, which modem would I need? Or can this be fixed via adb?
My issue is on the Remics rom and on the SlimBean rom specifically.
Thanks for help
Perhaps I am not doing something correctly in twrp? I haven't had an android device in about 7 months so its nice to be back!

Related

Reverting back to Sprint from a flash?

Hi everyone, this is my first time posting here and I hope I can find some help on this issue that has been bothering me. I recently jumped on a great deal for an I/O HTC Evo for $300 on Craigslist that is still active on Sprint. I went ahead and decided to have a shop that I also found on CL flash my phone to a Cricket Wireless account I had.
The phone was flashed and the talk/text/and 3G data were all working, but not very reliable. Calls were dropping, texts took forever to send/receive and data on everything besides the browser was slow or not even working. I severely regretted going through with the flash at this point.
I've tried clearing the storage by holding the vol. down and pressing the power button in attempt to reset the phone back to factory conditions, but when it boots up, the phone is still associated to Cricket. The person at the Sprint store was also unable to get the phone working back with the HTC Demo account and said the phone was made to automatically associate itself to the sprint network but it wasn't doing it.
My question now is where and what do I look for in changing my phone back to Sprints settings? I'm thinking that they physically flashed some kind of firmware or flashed PRL file to the phone but I don't know how to update or revert this change.
What are my options?
Thanks for reading.
flashing a evo stock rom should do the trick. gives u all the settings. all the apps. basically everything if im not wrong
I'm gonna try this with the file posted at geekforme and see what happens. Thanks for this advice, didn't think of this.
So far I've rooted and unlocked nand then flashed the Stock EVO ROM but it's still associated with Cricket...
When I go to About Phone > Phone identity , its showing my current username @mycricket.com, how do I change this?
I wanna completely clear any cricket connection off the phone.. Is there any deactivation code I can dial?
I updated the PRL using techknowfiles 00001.prl with no luck. What else can I try to undo this cricket flash?
I've already flashed it with the stock Evo rom and it is still working through the cricket phone number.

[Q] Only 4G and wifi works. no service Liquid-JB v2.9

I have been running Liquid-JB v2.9 for a few weeks without any problems. I turn the phone on and off several times a week due to air planetravel. Sometimes I use airplane mode and sometime I just turn the phone off.
Then last week I turn my phone back on again after landing and and a activation menu comes up from no where, so I tried to run it since the phone would not register on the new work. The phone would not automatically activate and Sprint CS tried to help me using manually programming that did not work at all. When I enter ##72786# that CS asked me to do it just get a voice that tells me that I need to call CS to activate my phone. Also seems that I am now missing some of the setting optuons since of my LF 2.9 ROM that Sprint CS asked me to look for. (Update PRL and system update)
The last few weeks my reception has been little worse than normal. 4G works very limited. Is there a way to flash the modem.
I am very new at this so feel free to move this to an appropriate thread if this is not the correct one.
Since I had problems I activated my old phone and am using it until I have my S3 fixed.
Says PRL:0
Do I just simply need a new PRL, maybe I'm way off.
Aosp roms do not have the ability to update profile and prl. There are no Aosp roms for an S3 from the carrier. These are custom made and ported, pieced together and kanged from other devices.
You need to flash a TW rom in order to reactivate the device properly and be able to update prl and profile.
Sent from the future via Tapatalk 4
edfunkycold said:
Aosp roms do not have the ability to update profile and prl. There are no Aosp roms for an S3 from the carrier. These are custom made and ported, pieced together and kanged from other devices.
You need to flash a TW rom in order to reactivate the device properly and be able to update prl and profile.
Sent from the future via Tapatalk 4
Click to expand...
Click to collapse
After that I like to flash Liquid V 2,9 but how do I avoid getting in to the same mess again?
Where did I go wrong in the first place since It worked fine for a month with out any mods on my part?
You should be able to flash a tw rom update prl and profile and restore your nandroid no problem. This happened because at some point your device tried picking up a different network or signal and lost what was registered in it.
Sent from the future via Tapatalk 4

[Q] SPH-L900 Flashed to Cricket: Unable to get service with custom ROM

I just got a Note 2 SPH-L900 (Sprint) it has a bad ESN for sprint but my intention was to flash it to cricket. I had noticed the same thing before the flash over to Cricket (I was messing with it over wifi etc and I did flash cm10.2 nightly just for the heck of it, then back to stock) but I could not verify service since I am not a Sprint customer. However the issue seems to not be carrier-specific.
When I flash custom ROMs I do not have service. No call, no data, nothing but wifi. The signal bar is empty and I get a big "?" Where the carrier is supposed to be. Also under "status" there is many blank spaces, no phone number, no carrier etc. Upon factory restore (which was done 2 or 3 times to ensure a bad ROM flash was not the culprit) the service icons and settings come back as before and everything works well.
I have tried two separate ROMs that give me the same issue: cyanogenmod 10.2 nightly
Rootbox jelly bean
Anyone know what may be wrong? I do not think this has to do anything with the flash over to cricket, since before it was doing the same thing. Any setting/procedure that I may be missing?
Edit: I did not do anything with kernels. My stock ROM android version is the 4.1.2
BBobby said:
I just got a Note 2 SPH-L900 (Sprint) it has a bad ESN for sprint but my intention was to flash it to cricket. I had noticed the same thing before the flash over to Cricket (I was messing with it over wifi etc and I did flash cm10.2 nightly just for the heck of it, then back to stock) but I could not verify service since I am not a Sprint customer. However the issue seems to not be carrier-specific.
When I flash custom ROMs I do not have service. No call, no data, nothing but wifi. The signal bar is empty and I get a big "?" Where the carrier is supposed to be. Also under "status" there is many blank spaces, no phone number, no carrier etc. Upon factory restore (which was done 2 or 3 times to ensure a bad ROM flash was not the culprit) the service icons and settings come back as before and everything works well.
I have tried two separate ROMs that give me the same issue: cyanogenmod 10.2 nightly
Rootbox jelly bean
Anyone know what may be wrong? I do not think this has to do anything with the flash over to cricket, since before it was doing the same thing. Any setting/procedure that I may be missing?
Edit: I did not do anything with kernels. My stock ROM android version is the 4.1.2
Click to expand...
Click to collapse
Well, i got it working now!!! i did reflash the modem to the latest MC2 version, then installed a custom kernel, Sleshepics the governor 1.7.
Then i reflashed the CM10.2 nightly and i magically have signal and data working.
SO EXCITED!
trying to flash my galaxy note ii sph-l900.. need help
i went to a couple of places and they said it couldnt be done.. it has low signal ... it only works on certain areas..
need help
Well it all depends on your signal. I live in Austin TX and cricket has great service here, with some dead spots out in the country (no big deal). 3g speeds are as fast as Sprint's 4g LTE.
The problem I was having had to do when I was flashing custom ROMs I was lising service.
I updated the modem drivers. It did the trick. I havent list service since and ive flashed like 6 ROMs so far.
Sent from my SPH-L900 using Tapatalk

[Q] Band Handover/voice network issues

So I have been waiting patiently for the 4.3 update to roll out to me OTA with hopes that it would fix my issues but my phone has been saying download interrupted and so I have gone back to completely stock and triangle away to get my device status back to normal but it still wont let me download. When looking around for other possible causes I saw that my build number is JRO03L.I747UCDLK3 which comes up as a build number for a nexus 7, the correct build number for my att should be JRO03C. I have no idea how it got that way but I am wondering if the person who bricked it might have put the wrong version of the bootloader or some other part of the firmware on and it somehow didn't brick but is detecting a conflict and not letting me OTA. Or that is what is causing my cell network issues as well. Wanting input from a a few devs as I am not 100% sure what the first part of the build number represents.
Ok guys and girl, I am having a really weird issue with my Att Gs3 that I wanted to see if anyone could help with. To start off a little bit of background. I Hard bricked my s3 in August, sent it for tag and got it back working and stock with no issues. All I did was root the phone for fear of messing it up again but it was running all stock without problems for over a month since the unbrick. About 3 weeks ago I went out of town within the state but a ways away, I was talking on the phone with a co-worker right before leaving town. At some point that evening I get a a text from my wife asking why I was ignoring her calls, I had never received them and according to my phone was in the middle of prime 4g lte zone in San Antonio but I was apparently only receiving that lte signal and the phone was not switching to the voice network on 4g to make or receive calls, I was even able to voice chat with my wife but I couldn't just call her normally. After returning home I was still unable to make or receive calls unless it was right after a restart and I had to try about 15 times, so I called att and tried all of their bs which didn't make a difference at all. Looking around on the internet I found the number that you can put in to get into service mode and switched it to gsm or wcdma only and voila I could make calls again. The only problem with that being that I travel within a city for work and move from 4g to 3g to edge all the time but if I have it set for wcdma only then I have no signal and have to take the time to pull up service mode to switch back and forth. So I tried going back to completely stock again by resetting/ formatting all and flashing the stock rom via odin, my issue persisted so I also decided to flash synergy rom (which I was running prior to the hard brick) and then intergalactic because I saw the fewest problems with it to no avail. I have flashed each stock modem new and old which made no difference at all. Today I was messing around in service mode and found an area that was called handover, in that subsection you have the option for checking the phones ability to switch from gsm to wcdma and back as well as to hspa, when I select any of those options I get the message "temporary block due to build e" or " temporary block code".
I was wondering if anyone has any ideas about what the possible problem could be, imei, modem hardware, or a stubborn stuck modem firmware setting.
I was also wondering if anyone had any experience with figuring out how to re-enable handover because that is where I feel my problem is, either through adb or any programs that let me force change the settings, I would also be happy if someone knew how to turn of only LTE and have both gsm and wcdma on at the same time.
Any help would be much appreciated, I have tried everything I know how to do, but am to the point where I am forced to look at new hardware because my wife is pregnant and I really needs to be able to get a hold of me any time.
Bump
Bump!...not looking good.
madnesshero86 said:
Ok guys and girl, I am having a really weird issue with my Att Gs3 that I wanted to see if anyone could help with. To start off a little bit of background. I Hard bricked my s3 in August, sent it for Jtag and got it back working and stock with no issues. All I did was root the phone for fear of messing it up again but it was running all stock without problems for over a month since the unbrick. About 3 weeks ago I went out of town within the state but a ways away, I was talking on the phone with a co-worker right before leaving town. At some point that evening I get a a text from my wife asking why I was ignoring her calls, I had never received them and according to my phone was in the middle of prime 4g lte zone in San Antonio but I was apparently only receiving that lte signal and the phone was not switching to the voice network on 4g to make or receive calls, I was even able to voice chat with my wife but I couldn't just call her normally. After returning home I was still unable to make or receive calls unless it was right after a restart and I had to try about 15 times, so I called att and tried all of their bs which didn't make a difference at all. Looking around on the internet I found the number that you can put in to get into service mode and switched it to gsm or wcdma only and voila I could make calls again. The only problem with that being that I travel within a city for work and move from 4g to 3g to edge all the time but if I have it set for wcdma only then I have no signal and have to take the time to pull up service mode to switch back and forth. So I tried going back to completely stock again by resetting/ formatting all and flashing the stock rom via odin, my issue persisted so I also decided to flash synergy rom (which I was running prior to the hard brick) and then intergalactic because I saw the fewest problems with it to no avail. I have flashed each stock modem new and old which made no difference at all. Today I was messing around in service mode and found an area that was called handover, in that subsection you have the option for checking the phones ability to switch from gsm to wcdma and back as well as to hspa, when I select any of those options I get the message "temporary block due to build e" or " temporary block code".
I was wondering if anyone has any ideas about what the possible problem could be, imei, modem hardware, or a stubborn stuck modem firmware setting.
I was also wondering if anyone had any experience with figuring out how to re-enable handover because that is where I feel my problem is, either through adb or any programs that let me force change the settings, I would also be happy if someone knew how to turn of only LTE and have both gsm and wcdma on at the same time.
Any help would be much appreciated, I have tried everything I know how to do, but am to the point where I am forced to look at new hardware because my wife is pregnant and I really needs to be able to get a hold of me any time.
Click to expand...
Click to collapse
if you have CM recovery or TWRP you can go back, wipe everything even twice could help, then flash a stock rom reboot and see what happens
if that doesnt work go back to odin and install stock firmware 4.1.2 from Samsung but again you have to wipe data/factory reset
3rd if that doesnt work, try to restore your EFS folder/files using this link http://forum.xda-developers.com/showthread.php?t=1725839
that link has everything, how to fix it, anything you need to know
BUY a new phone or use a different phone if all the options above fail
Tried
View attachment 2362929
winosxbuntu said:
if you have CM recovery or TWRP you can go back, wipe everything even twice could help, then flash a stock rom reboot and see what happens
if that doesnt work go back to odin and install stock firmware 4.1.2 from Samsung but again you have to wipe data/factory reset
3rd if that doesnt work, try to restore your EFS folder/files using this link http://forum.xda-developers.com/showthread.php?t=1725839
that link has everything, how to fix it, anything you need to know
BUY a new phone or use a different phone if all the options above fail
Click to expand...
Click to collapse
The backup restore/fix imei and data restore tools link doesn't go anywhere, does anyone have a link to the restore tool? The only version I can find is for the non us version of the s3.
I did at least use the tool for the 9300 to find out that I have some 000 for s/n and other numbers (see attachment)
is there a patch out for us gs3's to fix this like there is for the i9300?
madnesshero86 said:
View attachment 2362929
The backup restore/fix imei and data restore tools link doesn't go anywhere, does anyone have a link to the restore tool? The only version I can find is for the non us version of the s3.
I did at least use the tool for the 9300 to find out that I have some 000 for s/n and other numbers (see attachment)
is there a patch out for us gs3's to fix this like there is for the i9300?
Click to expand...
Click to collapse
I think I can help, I just need to pull up some files and I might get you the software or program I used to back -up and restore my EFS folder/files
Even fix it, so plz hang in there........will report back later on
Thanks a bunch, I am still trying all kinds of stuff but I feel pretty certain that the problem lies with a messed up efs and I don't think I have a backup unless doing a nandroid covers that as well, which I am not seeing that it does. Any further help is appreciated, is this something that a local cell repair shop can typically fix or is this a possible new phone situation?
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
madnesshero86 said:
Thanks a bunch, I am still trying all kinds of stuff but I feel pretty certain that the problem lies with a messed up efs and I don't think I have a backup unless doing a nandroid covers that as well, which I am not seeing that it does. Any further help is appreciated, is this something that a local cell repair shop can typically fix or is this a possible new phone situation?
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
this is the software/programme i used to back-up, recover or even fix my EFS files (if they are corrupt and can be used) NV items reader writer
type it on google and pretty sure you will find something , try different links and again am sure you will find a download
have you tried flashing the new 4.3 stock firmware and modem follow this link for everything http://forum.xda-developers.com/showthread.php?t=2498233 or you can wait for AT&T to release the official 4.3 firmware and that will be 100% satified to be stable and will fix all your EFS/IMEI problems FOR GOOD :laugh:
i have the NV items reader writer software that can fix your problems but i dont know how i can share it with you without breaking any rules
ULTIMATE/final solution send it to MOBILETECHVIDEOS and will fix it like its nothing, take it to samsung and have to play some ball, or BUY A NEW PHONE
tried kernels (idont think it will make any difference) but its good to check
I have tried all the other versions but will try the 4.3 what's the name of that software so I can try and find it or of you have drop box you could pm me the info and get it to me that way . In the meantime I found an fusion 2 for 38 bucks from att so I can get calls for the time being.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
madnesshero86 said:
I have tried all the other versions but will try the 4.3 what's the name of that software so I can try and find it or of you have drop box you could pm me the info and get it to me that way . In the meantime I found an fusion 2 for 38 bucks from att so I can get calls for the time being.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
NV items reader writer
type exactly as it is on google or here on XDA
New Info
See new info in OP Please, and before anyone says anything I have spent half the day searching with various keywords trying to find a fix so be kind if it seems obvious to you, I couldn't find it and I did try.
Bump

Keep losing data connection and apn setting access

I picked up a Sprint prepaid HTC 816 recently and decided to flash this rom below
[ROM][UNOFFICIAL][CM12.1][5.1.1][VirginMobileUS][A5][single sim][1/1/2016 security]
That one
It installed great, had everything everything working after I added my Sprint APN settings. The phone still displayed it as Virgin Mobile and only 3g seemed to be working. But I was making and receiving calls, text messages and had mobile data.
Fast forward a couple of hours, I installed a custom theme from the Play store, rebooted and ever since then I lost the ability to pickup a network signal and access my APN settings.
If I re-seat the sim and toggle airplane mode it will pickup a network signal and I can regain apn setting access again but it drops within minutes.
Ive reflashed the rom, wiped everything reflashed again, same thing. Any ideas on what has happened?
Thanks and appreciate your time!
monsai83 said:
I picked up a Sprint prepaid HTC 816 recently and decided to flash this rom below
[ROM][UNOFFICIAL][CM12.1][5.1.1][VirginMobileUS][A5][single sim][1/1/2016 security]
That one
It installed great, had everything everything working after I added my Sprint APN settings. The phone still displayed it as Virgin Mobile and only 3g seemed to be working. But I was making and receiving calls, text messages and had mobile data.
Fast forward a couple of hours, I installed a custom theme from the Play store, rebooted and ever since then I lost the ability to pickup a network signal and access my APN settings.
If I re-seat the sim and toggle airplane mode it will pickup a network signal and I can regain apn setting access again but it drops within minutes.
Ive reflashed the rom, wiped everything reflashed again, same thing. Any ideas on what has happened?
Thanks and appreciate your time!
Click to expand...
Click to collapse
Are these the APN codes you used(poster corrected a mistake in green text)? Looks like there is a different APN for prepaid /postpaid.
http://androidforums.com/threads/working-sprint-prepaid-apn-settings.920752/
I indeed use the apn settings in the green from that post. They were working fine until I had a reboot. Then everything went to ****. It wont even let me access the apn settings and when I can its briefly and then I lose signal and apn access.
monsai83 said:
I indeed use the apn settings in the green from that post. They were working fine until I had a reboot. Then everything went to ****. It wont even let me access the apn settings and when I can its briefly and then I lose signal and apn access.
Click to expand...
Click to collapse
I had an issue with something on my Virgin mobile 816 a5_chl a while back and a member @wxppro was very knowledgeable about APN settings and their intricacies. He had a MVNO 816 at the time with an APN issue and I bet he could help you with this as that was my best suggestion for a fix and it didn't help you.
See if you can direct him here to this forum so that if he can help out the info is here to help others as well. Good luck.
Not sure how much I can help. APN is a tricky business. If your APN settings disappear after some time, it is generally because the cellular network the phone connects to does not match the APN's MCC/MNC numbers. Or it could be the phone is in 3G mode (CDMA EvDo mode).
You can try these things:
Switch network types, from LTE to 3G, wait a minute, and then back to LTE. APNs do not show up in 3G mode. They only show up in LTE (or global) mode.
When you have the APNs show up, check the parameters are correct, you can do a "Restore to default" and then add the new one following that post.
Hope this helps.
I'm having a similar issue as well (except on virgin mobile)
A month ago I flashed squid's version of CM 13 on my phone and everything was fine for a few days, until I completely lost LTE and access to APNs. I reverted to stock and still was unable to get LTE, although I could get a shaky 3g connection if I changed the network mode to CDMA only. I called virgin mobile and they walked me through the troubleshooting steps and eventually determined it was a network outage (even though two desires in my house belonging to other family members had LTE). I called again after they verified that the network was working again and they were still unable to fix the issue.
Recently, a friend upgraded from a desire to a different phone on a different network, and gave me his old phone. I plugged in my sim card and activated this new phone and I got LTE. Figuring everything was good, I decided to flash squid's ROM once again. The same issue happened, I got LTE for a day or two until it cut out service again. No access to APNs, not even any service in stock or on the official build of CM12 with the APN fix (I can't access APNs there either). I'm out of ideas and would appreciate if anyone had any input on my issues.
Techdude154 said:
I'm having a similar issue as well (except on virgin mobile)
A month ago I flashed squid's version of CM 13 on my phone and everything was fine for a few days, until I completely lost LTE and access to APNs. I reverted to stock and still was unable to get LTE, although I could get a shaky 3g connection if I changed the network mode to CDMA only. I called virgin mobile and they walked me through the troubleshooting steps and eventually determined it was a network outage (even though two desires in my house belonging to other family members had LTE). I called again after they verified that the network was working again and they were still unable to fix the issue.
Recently, a friend upgraded from a desire to a different phone on a different network, and gave me his old phone. I plugged in my sim card and activated this new phone and I got LTE. Figuring everything was good, I decided to flash squid's ROM once again. The same issue happened, I got LTE for a day or two until it cut out service again. No access to APNs, not even any service in stock or on the official build of CM12 with the APN fix (I can't access APNs there either). I'm out of ideas and would appreciate if anyone had any input on my issues.
Click to expand...
Click to collapse
I have this same phone a5_chl Virgin Mobile. Did you factory reset your device before flashing back to your stock rom? The other thing is and this is just my opinion not a statement of fact or a knock on the wonderful Bigsupersquid but that 13 CM ROM is nowhere close to being stable enough for me to risk flashing it to my daily driver phone. Just read all the posts and his candid responses. You were basically a beta tester .
I'm not an expert in APN's but if you can't get that fixed your last resort might have to be wiping your system and then flashing or running the executable RUU (rom utility upgrade) file found for our device on HTC/downloads . This is a last resort option and wiping your system will remove your existing firmware so have the correct RUU for your phone downloaded to your computer before attempting a wipe. If it's an exe, which I believe the U.S. Virgin Mobile one is ,you will hook up your phone fully charged in fastboot mode then from your computer run the exe RUU like any other exe executable program and wait. It will reformat all partitions and reinstall pure stock ROM. Hope someone else had an easier fix for your data issues and good luck.
EDIT: you will need your stock recovery flashed back and a relocked bootloader before flashing the RUU but I've read that some have flashed their RUU over a custom recovery with a locked bootloader and it wrote over the custom recovery with the stock recovery. I have never personally tried this just the first way I mentioned and that worked for me.
thoctor said:
I have this same phone a5_chl Virgin Mobile. Did you factory reset your device before flashing back to your stock rom? The other thing is and this is just my opinion not a statement of fact or a knock on the wonderful Supersquid but that 13 CM ROM is nowhere close to being stable enough for me to risk flashing it to my daily driver phone. Just read all the posts and his candid responses. You were basically a beta tester .
I'm not an expert in APN's but if you can't get that fixed your last resort might have to be wiping your system and then flashing or running the executable RUU (rom utility upgrade) file found for our device on HTC/downloads . This is a last resort option and wiping your system will remove your existing firmware so have the correct RUU for your phone downloaded to your computer before attempting a wipe. If it's an exe, which I believe the U.S. Virgin Mobile one is ,you will hook up your phone fully charged in fastboot mode then from your computer run the exe RUU like any other exe executable program and wait. It will reformat all partitions and reinstall pure stock ROM. Hope someone else had an easier fix for your data issues and good luck.
EDIT: you will need your stock recovery flashed back and a relocked bootloader before flashing the RUU but I've read that some have flashed their RUU over a custom recovery with a locked bootloader and it wrote over the custom recovery with the stock recovery. I have never personally tried this just the first way I mentioned and that worked for me.
Click to expand...
Click to collapse
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Techdude154 said:
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Click to expand...
Click to collapse
OK then you did get back to stock not from a nandroid backup but from flashing or running exe stock RUU? If that's the case then it replaced everything that might have been changed and your issues shouldn't be related to any APN changes. You also removed and reinserted your sim card as I believe, correct?
EDIT: that perplexes me as well my friend!
Techdude154 said:
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Click to expand...
Click to collapse
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
bigsupersquid said:
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
Click to expand...
Click to collapse
Some of that was over my head but happily not all of it. Basically what your saying is the fix needs to come from the carrier and it's a reset issue on their end not a custom rom issue? By the way I'm a big fan of your work. Hell I might be on one of your older ROMs right now I've flashed so many I forget. Thanks for the education.
thoctor said:
OK then you did get back to stock not from a nandroid backup but from flashing or running exe stock RUU? If that's the case then it replaced everything that might have been changed and your issues shouldn't be related to any APN changes. You also removed and reinserted your sim card as I believe, correct?
EDIT: that perplexes me as well my friend!
Click to expand...
Click to collapse
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
bigsupersquid said:
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
Click to expand...
Click to collapse
It does sound a lot like a carrier/account issue as I managed to kill 2 different 816s. I don't think it's the SIM card itself because I put it into a 3rd phone and got LTE, although since it was someone else's phone, I didn' t bother activating it.
I guess you got lucky with support, I tried talking to them and they tried the same thing with me. Although all I got was excuses saying they're logging a ticket with their "network engineers" and to call back in a few days. This continued on for a few weeks until they determined I needed a new phone, which I was also bounced around for another few weeks (I still don't have it).
I'm just completely lost now. I'm almost certain it's my account and it needs to be reset, but I can't get a tech who can help me. How did you manage to get someone in tier 2?
Techdude154 said:
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
This is starting to scare me as well because I'm thinking of going back to stock once Marshmallow gets pushed to our phone to get my beats drivers back and this is making me think twice. Sorry your having so much trouble.
Click to expand...
Click to collapse
thoctor said:
Some of that was over my head but happily not all of it. Basically what your saying is the fix needs to come from the carrier and it's a reset issue on their end not a custom rom issue? By the way I'm a big fan of your work. Hell I might be on one of your older ROMs right now I've flashed so many I forget. Thanks for the education.
Click to expand...
Click to collapse
seemed that way.
i took radio logs before and after it worked, and worked only on 3g, and it looked to me like the sim card responded differently to the ril after things were running right again.
mine might've been a special case, though, it came from ebay with no sim, and virgin had to go to a little effort to get it programmed when i installed the sim initially.
they also claimed for several days that the local Sprint tower was down for lte service.
---------- Post added at 10:37 PM ---------- Previous post was at 10:32 PM ----------
Techdude154 said:
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
It does sound a lot like a carrier/account issue as I managed to kill 2 different 816s. I don't think it's the SIM card itself because I put it into a 3rd phone and got LTE, although since it was someone else's phone, I didn' t bother activating it.
I guess you got lucky with support, I tried talking to them and they tried the same thing with me. Although all I got was excuses saying they're logging a ticket with their "network engineers" and to call back in a few days. This continued on for a few weeks until they determined I needed a new phone, which I was also bounced around for another few weeks (I still don't have it).
I'm just completely lost now. I'm almost certain it's my account and it needs to be reset, but I can't get a tech who can help me. How did you manage to get someone in tier 2?
Click to expand...
Click to collapse
tier 2 takes luck, time, many calls, and eventually you learn the answers to all the questions tier 1 outsourced from India asks so you can feed it to them so fast they want to shuffle you along. takes a couple of weeks to over a month to get to tier 2 and sometimes they have to be involved multiple times as well.
I've been dealing with virgin since 2009... replaced only two phones, eventually got the rest of the issues hammered out with persistence.
for a little while, twice, i had direct toll free numbers to American tier two even because my issues were so hard to solve. it didn't take too long for those numbers to be disconnected, though.

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