Develop Bugs

[Q] Lost IMEI now stuck in boot loop after ODIN to stock

Hello,
I'm having a lot of difficulty getting my Note II (SGH T889V) in working order . I'll try to explain the situation in an organized way. Thank you for your time and kind help!
Background
I have a Note 2 from Wind Mobile in Canada - SGH T889V. I got it 2.5 months ago. It was rooted, was running TWRP and I only loaded one ROM, flashed once, on it - 4.1.2 modified touchwiz ROM. Never once had an issue. The ROM was super stable and in great working order.
I got it unlocked about 2 weeks ago because I was visiting the states. When I got to the states, I put in a T-Mobile sim card which was working great for a few days. One afternoon during my vacation I was having slow data issues, so I thought to change the modem/radio from a Wind Mobile radio to a T-Mobile radio. That gave me 4G data speeds but killed my calls. So I tried to go back to the Wind Radio and that had my phone complaining that there was no SIM card. I went back to the T-Mobile radio and I got calling back but only 2G data.
My IMEI was corrupted - it showed up as zero. I left the T-Mobile radio on the phone when I got back. My home network wouldn't recognize me and thought I was still roaming.
Attempted Fixes
Tried a basic factory reset. Tried a different ROM. Tried wiping all internal data.
I got home and tried to flash to stock ROMs found on XDA for Wind Mobile phones. That didn't solve the issue. The IMEI remained null. The phone would reboot automatically every few minutes unless I turned Airplane Mode on. I figure the phone was looking for a signal and couldn't because of the IMEI problem.
So I looked around on the net and found a link about injecting the IMEI back using QPST (http://forum.xda-developers.com/showthread.php?t=1206275) but I couldn't get the program to detect my phone so I gave up and thought I could just get my binary count to 0 and stock and I'll just take it back for warranty.
I tried Triangle Away but I couldn't get the counter to go to 0 even with stock ROM and recovery. So I thought I would take it to a cell repair shop locally. I took it there and all they did was cause an issue on the phone to make it appear that KIES firmware upgrade failed so that it would be repaired under warranty. You would see a emergency firmware upgrade error the minute you turned the phone on. However, download mode still showed the custom binary count at 1, they didn't get it down to 0.
I spoke with my carrier and with Samsung anonymously, they said the counter would be an issue if I sent it in.
I came back home and tried doing the following, with the hopes of trying Triangle Away again:
1. Installed TWRP via ODIN and ran the restore on the backup I created in TWRP when I first got the phone. I restored everything including EFS. Phone boots to the stock samsung rom but it would restart automatically every few minutes. Even with Airplane mode on, it would still reboot on it's own.
The KIES error message doesn't appear anymore.
2. Went back to ODIN. It was getting stuck on SYSTEM in ODIN version 3.07 when flashing a stock rom. So I switched the USB port on my computer and used ODIN 3.04 then the flashes went through properly with no hang ups.
So I tried to flash a prerooted (http://forum.xda-developers.com/showthread.php?t=1975560&highlight=wind) stock ROM
and
also a basic stock ROM (http://forum.xda-developers.com/showthread.php?t=2061031), along with a stock recovery
Both just get stuck in a bootloop. I tried going to the stock recovery and wiping data, cache, factory reset several times. No luck - still boot loops. Wont go into the ROM.
I did not try "Re-partition" in ODIN. I'm not sure if that'll hard brick the device but maybe that way I can repair all of the partitions? - http://forum.xda-developers.com/showthread.php?t=860432&page=2
__________
Im hoping to get back into a prerooted ROM or stock ROM to try this Triangle Away Method - http://forum.xda-developers.com/showthread.php?t=2272966 to get the custom binary down to zero.
I tried to use the Triangle Away ODIN method but it doesnt go through in ODIN, it just gets stuck.
If I can get into the ROM without it boot looping or rebooting automatically- I think I can fix my IMEI like this person did - http://forum.xda-developers.com/showthread.php?t=2145967
Outcomes Im hoping for
To stop the bootlooping/ automatic reboots, then
1. To get the custom Binary count to 0 so I can send it back in for warranty to Samsung or my carrier, Wind Mobile. The binary says Samsung Official. - http://forum.xda-developers.com/showthread.php?t=2068156
or
2. To get the phone to working order so I can try this persons method - http://forum.xda-developers.com/showthread.php?t=2145967
The phone is still responding and it's still working with ODIN. It makes me think the issue is software or partition related and not hardware related per se. If it is hardware, I just want to get this phone back to Samsung but I need to unroot/clear the binary counter.
The phone has never been dropped or damaged physically. I've really babied the phone. This is my third Samsung Galaxy phone (I've had a Vibrant and S2x before this one.)
This has really ruined my week. I need my phone for work. I greatly appreciate any kind help or guidance. I know the collective genius here at XDA will be able to find a solution.
Thank you so much!

If you have flashed the tmobile modem you will now have to keep the tmobile one in order to get your phone to boot. Flashing a t889v modem will cause loops. Dont know of any way to get back to t889v modems.

Hey, don't worry, you aren't the first to experience this problem. Many users have reported that the T889V will bootloop with the T889V modem after flashing another modem. Many have also restored IMEI and service to their phones, so there is a solution. I don't have the specifics, but there are many threads about this problem with solutions. I have quickly searched for one and I believe it has everything you need to fix it.
http://forum.xda-developers.com/showthread.php?t=2119074&page=3

Byangmang said:
Hey, don't worry, you aren't the first to experience this problem. Many users have reported that the T889V will bootloop with the T889V modem after flashing another modem. Many have also restored IMEI and service to their phones, so there is a solution. I don't have the specifics, but there are many threads about this problem with solutions. I have quickly searched for one and I believe it has everything you need to fix it.
http://forum.xda-developers.com/showthread.php?t=2119074&page=3
Click to expand...
Click to collapse
Thank you. I'm going to give that a shot. I'll install CWM then install a T889 TMobile Radio to see if it boots.
I'll report back. Fingers crossed.

I had same issue... this is how I fixed it
http://forum.xda-developers.com/showthread.php?t=2274843

sniperess said:
I had same issue... this is how I fixed it
http://forum.xda-developers.com/showthread.php?t=2274843
Click to expand...
Click to collapse
Thank you all!
I got the boot loops to stop by flashing CWM recovery, then flashing a TMobile Radio.
From there, I followed the QPST instructions of installing a QCN file on the phone to reenable the AWS spectrum. Then I used the IMEI creator and NV Writer programs and I was back.
Data seems alright, getting alright speeds on Wind right now. I just found my bluetooth a little hard to hear in the car this morning.
So with this process, I should stick with a Tmobile radio from now on right? If I flash a Wind/ T889V modem it'll boot loop?
Have you guys noticed any signal or performance issues after restoring the phone this way? I'm wondering if it's worth the trouble to get the custom binary counter to clear and return this phone for warranty. Seems to be working for the most part so far.
Thank you so much again! I thought I was going to have to pay $100 to get it JTAGed.

Glad to here your back and running.
I have a t889v using it on telus, and since I am stuck on tmobile modem I get lower phone signal but never loose signal. On a plus I now get lte speeds.

First day back it seems good for the most part.
Only issue I had was Bluetooth in my car would cut out at a high rate of speed (when I was on the highway). It worked really well while I was on local roads but once I hit the highway I couldn't hear the other side at all pretty much. I had to put them on speaker to hear them. They could hear me really well, better than before when I was driving on local roads.
Never occurred in the past. Could it be a radio issue? Signal seemed okay and I was able to continue the conversation over the phone speaker on the highway.

lilroach said:
First day back it seems good for the most part.
Only issue I had was Bluetooth in my car would cut out at a high rate of speed (when I was on the highway). It worked really well while I was on local roads but once I hit the highway I couldn't hear the other side at all pretty much. I had to put them on speaker to hear them. They could hear me really well, better than before when I was driving on local roads.
Never occurred in the past. Could it be a radio issue? Signal seemed okay and I was able to continue the conversation over the phone speaker on the highway.
Click to expand...
Click to collapse
The bluetooth issue doesn't seem to be a problem anymore. Disappeared on it's own.

lilroach said:
The bluetooth issue doesn't seem to be a problem anymore. Disappeared on it's own.
Click to expand...
Click to collapse
I noticed I have serious data issues when the network goes into HSPA+ mode. I get really good data for a minute then it'll cut out totally for like an hour. I tried rebooting, tried battery pulling. It seems the T-Mobile radio doesn't interface well with Wind's HSPA+ . I had full bars but the internet wouldn't load. It was pretty non-functional for most of the day.
It works decently when it's not on HSPA+
Tried switching to a Wind modem, went into boot loops. Went back to T-Mobile radio. Should I try a different T-Mobile radio?

how to fix your T889v if you accidentally overwrite the radio
If you get stuck with no IMEI, in my case, flashed omnirom 4.4.1 t0ltetmo, which uses Tmobile radio... it killed the Wind Mobile radio... restoring form nandroid did not help.
solution:
flash omnirom t0lte (not t0ltetmo) and your problems are gone!
lilroach said:
I noticed I have serious data issues when the network goes into HSPA+ mode. I get really good data for a minute then it'll cut out totally for like an hour. I tried rebooting, tried battery pulling. It seems the T-Mobile radio doesn't interface well with Wind's HSPA+ . I had full bars but the internet wouldn't load. It was pretty non-functional for most of the day.
It works decently when it's not on HSPA+
Tried switching to a Wind modem, went into boot loops. Went back to T-Mobile radio. Should I try a different T-Mobile radio?
Click to expand...
Click to collapse

[Q] Mobile data suddenly dropped

I'm running CM-10.1.3 (stable) on my phone (T999) with the UVMD5 modem and last night I lost all signal for about 30mins. I rebooted a few times and toggled air plane mode on and off without any success. Eventually, I got signal again but no data. I can send and receive calls and SMS but I have no data connection (can't browse, no email notifications, etc.). I have tried all the options under the Network Mode settings without any success. Occasionally, I'll see the "E" sign for Edge/2G but there is no data available even then. I also tried updating the modem to UEMJ4 and UEMJC but observed no changes. WiFi works just fine. Could this be a hardware issue? Is the antenna somehow damaged? Is there anything else I could try?

Try another Kernel. If that does not help, Odin flash to Stock. If that too doesn't work then suspect tower issue.
Hardware is a possibility. But lets not get ahead of ourselves

Thanks, I'll give that a shot and report what I find. I doubt that it's tower related since I'm having the same issue at home and at work and my roommate, who has an original Galaxy and is also on Tmobile, is not having any problems.

I flashed stock JB 4.1.2 (UVDMD5) using Odin since I had it laying around and I'm still seeing the same issue. What else can I try?

EvilBoz said:
I flashed stock JB 4.1.2 (UVDMD5) using Odin since I had it laying around and I'm still seeing the same issue. What else can I try?
Click to expand...
Click to collapse
Check your APNs. Those are under Settings > Advanced > Network. Its called Access Point Names. It should be set to epc.t-mobile.com. See this thread for details.
Try UVDLJC or the prior version to MD5. If that too does not help then take to T-mo for antenna Repair.

Check your IMEI number. If it is zeroed out PM me. Otherwise just let us know here, (but don't actually post it).

DocHoliday77 said:
Check your IMEI number. If it is zeroed out PM me. Otherwise just let us know here, (but don't actually post it).
Click to expand...
Click to collapse
The IMEI is 0. I never backed up the EFS folder but I was able to get the number from tmobile.

I have been having the same issue since June 2013 after doing to 4.1.2 OTA update from T-Mobile, at the time I didn't realize the IMEI was listed as unknown. So for months I have not gotten a cellular data connection better than Edge. Also after that update trying to check for a software update on the phone resulted in an error, and Kies told me my firmware was not supported for upgrade. Looking in some support forums and talking to T-Mobile got me nowhere, so I have just been dealing with it.
Wanting to upgrade I recently used Odin to load the official T-Mobile 4.3 ROM on the phone, actually hoping that would fix my issue (still in the dark about IMEI) which it did not.
I had never backed up the EFS folder, since as a standard user I had no idea what it was and while performing an update from my provider I didn't realize anything would need to be backed up outside of Kies. Now that my warranty is expired and having to take matters into my own hands I am on a quest to find a fix, however I don't want to "brick" my phone in the process, at this point I know enough to be dangerous.
Currently;
Android 4.3 Official T-Mobile ROM
BASEBAND is good T999UVUEMJC
Kernel 3.0.31-1962493
IMEI is Unknown
Looking at some other posts here at xda-developers I tried to follow some instructions on repairing or restoring IMEI using NV reader/writer, however I cannot get NV reader/writer to connect to my phone.
I have noticed in 4.3 when using *#7284# in the dialer the QualComm settings are no longer present, only MODEM and PDA are available.
I have poked around in Service Mode *#197328640# and found a setting that I thought might help, but I have a feeling it is the same thing as 8#7284#
[1] UTMS > [6] COMMON > [4] DIAG CONFIG > [1] USB or [2] UART
So at this point I don't know how to proceed, again I am not thrilled about loading a custom ROM, or really any ROM for fear of making the issue worse or bricking the phone. I have read a lot of posts about no longer being able to make calls due to IMEI issues. Everything works right now except cellular Data.

[Q] No data when connected to 3g

Hey guys,
I have a really weird problem that's been persistent throughout my ownership of this phone. If my phone ever goes into 3g mode, I can't access the internet on my phone or do anything that requires data. I live in a mostly 4g area so it isn't normally an issue, but when I travel elsewhere it becomes a huge headache, forcing me to go running in search of a wifi hotspot.
I have the newest radios, and even flashed the latest RUU to reset my phone to stock. The problem is still there.
Is this an issue for anyone else, or does anyone have any suggestions as to how I can fix it? Any help at all would be GREATLY appreciated. Thank you in advance.

BABABANG said:
Hey guys,
I have a really weird problem that's been persistent throughout my ownership of this phone. If my phone ever goes into 3g mode, I can't access the internet on my phone or do anything that requires data. I live in a mostly 4g area so it isn't normally an issue, but when I travel elsewhere it becomes a huge headache, forcing me to go running in search of a wifi hotspot.
I have the newest radios, and even flashed the latest RUU to reset my phone to stock. The problem is still there.
Is this an issue for anyone else, or does anyone have any suggestions as to how I can fix it? Any help at all would be GREATLY appreciated. Thank you in advance.
Click to expand...
Click to collapse
I have the same issues regardless of what ROM I'm on. 3G is pretty iffy for me, sometimes I will get a data connection whereas some other times I don't get any data at all. I would hope that phone should say "no service" or something like that. Your best bet at this point is to try to do a factory reset to rule out any residuals from other ROMs (remember to make a backup before hand on a computer because it will wipe everything). Also take the time to update firmware
Stock Rom
http://forum.xda-developers.com/showthread.php?t=2485319
Firmware here
http://forum.xda-developers.com/showpost.php?p=46506621&postcount=2
Keep in mind sometimes the recovery can cause issues, I remember I was using specific versions of TWRP and most of the time it would work fine but other ROMs I had errors. I can't comment on Philz cause I never used it. Currently on TWRP 2.7.1.1 and so far no issues.
Lastly, the only thing I could think of is try getting a new SIM card. You want to go to the corporate stores and NOT the authorized Verizon retailers. You'll know because the authorized retailers will charge you for a new sim card whereas corporate stores do not.

AznInertia said:
I have the same issues regardless of what ROM I'm on. 3G is pretty iffy for me, sometimes I will get a data connection whereas some other times I don't get any data at all. I would hope that phone should say "no service" or something like that. Your best bet at this point is to try to do a factory reset to rule out any residuals from other ROMs (remember to make a backup before hand on a computer because it will wipe everything). Also take the time to update firmware
Stock Rom
http://forum.xda-developers.com/showthread.php?t=2485319
Firmware here
http://forum.xda-developers.com/showpost.php?p=46506621&postcount=2
Keep in mind sometimes the recovery can cause issues, I remember I was using specific versions of TWRP and most of the time it would work fine but other ROMs I had errors. I can't comment on Philz cause I never used it. Currently on TWRP 2.7.1.1 and so far no issues.
Lastly, the only thing I could think of is try getting a new SIM card. You want to go to the corporate stores and NOT the authorized Verizon retailers. You'll know because the authorized retailers will charge you for a new sim card whereas corporate stores do not.
Click to expand...
Click to collapse
Wow, thank you for taking the time to write all of that. It means a lot! I tried everything else, but I think a new sim card might do the trick. I didn't even think about that.

[Q] LTE issues after cm12 (virgin mobile a5_chl)

So as the title states I have the virgin mobile a5_chl variant and after flashing cm12 (build 05052015) I can no longer (or at least hardly ever) gain LTE signal back, no matter what ROM im on. It comes across saying I have no service and no signal and I can't text or call when trying to use LTE.
I have done the following to try and fix:
1. flash apn fix (obviously)
2. restore stock backup
3. try a different rom
4. completely RUU back to stock.
I believe the issue lies somewhere within the HtcOMADM_SPCS.apk but I'm not 100% sure about that. According to any thing i've found the HtcOMADM_SPCS.apk is the "vDM client" that allows for profile updates (when i try to do a profile update it either says vDM client has stopped responding or the the profile update could not be completed). I've tried uninstalling and reinstalling the HtcOMADM_SPCS.apk but that only provided a fix once and when i rebooted my phone I lost signal again.
I'm pretty much at a loss as to what to do as virgin mobile gives me the usual run around that they are "having tower issues" so I'm hoping maybe someone on here can help out. If you need any further information please ask and I'll provide, I tried to be thorough when creating this thread. Thanks for any help.

BUMP / Can someone from VM USA upload a copy of the HtcOMAD_SPCS.apk it can be found in system/app/HtcOMAD_SPCS. It would be very much appreciated if you could

Same exact issue
tsmith1223 said:
BUMP / Can someone from VM USA upload a copy of the HtcOMAD_SPCS.apk it can be found in system/app/HtcOMAD_SPCS. It would be very much appreciated if you could
Click to expand...
Click to collapse
Really weird been using cm12 worked well. Tried carbon worked perfectly! I went to bed and woke up no signal no data no anything . tried everything you did.
EDIT: just realized 3g also dose not work! in serious need of help. USA Virgin mobile phone. Rooted S-off. Currently back on carbon backups/new roms do not work. i get no service can only use wifi.
:crying::crying::crying:

Keep losing data connection and apn setting access

I picked up a Sprint prepaid HTC 816 recently and decided to flash this rom below
[ROM][UNOFFICIAL][CM12.1][5.1.1][VirginMobileUS][A5][single sim][1/1/2016 security]
That one
It installed great, had everything everything working after I added my Sprint APN settings. The phone still displayed it as Virgin Mobile and only 3g seemed to be working. But I was making and receiving calls, text messages and had mobile data.
Fast forward a couple of hours, I installed a custom theme from the Play store, rebooted and ever since then I lost the ability to pickup a network signal and access my APN settings.
If I re-seat the sim and toggle airplane mode it will pickup a network signal and I can regain apn setting access again but it drops within minutes.
Ive reflashed the rom, wiped everything reflashed again, same thing. Any ideas on what has happened?
Thanks and appreciate your time!

monsai83 said:
I picked up a Sprint prepaid HTC 816 recently and decided to flash this rom below
[ROM][UNOFFICIAL][CM12.1][5.1.1][VirginMobileUS][A5][single sim][1/1/2016 security]
That one
It installed great, had everything everything working after I added my Sprint APN settings. The phone still displayed it as Virgin Mobile and only 3g seemed to be working. But I was making and receiving calls, text messages and had mobile data.
Fast forward a couple of hours, I installed a custom theme from the Play store, rebooted and ever since then I lost the ability to pickup a network signal and access my APN settings.
If I re-seat the sim and toggle airplane mode it will pickup a network signal and I can regain apn setting access again but it drops within minutes.
Ive reflashed the rom, wiped everything reflashed again, same thing. Any ideas on what has happened?
Thanks and appreciate your time!
Click to expand...
Click to collapse
Are these the APN codes you used(poster corrected a mistake in green text)? Looks like there is a different APN for prepaid /postpaid.
http://androidforums.com/threads/working-sprint-prepaid-apn-settings.920752/

I indeed use the apn settings in the green from that post. They were working fine until I had a reboot. Then everything went to ****. It wont even let me access the apn settings and when I can its briefly and then I lose signal and apn access.

monsai83 said:
I indeed use the apn settings in the green from that post. They were working fine until I had a reboot. Then everything went to ****. It wont even let me access the apn settings and when I can its briefly and then I lose signal and apn access.
Click to expand...
Click to collapse
I had an issue with something on my Virgin mobile 816 a5_chl a while back and a member @wxppro was very knowledgeable about APN settings and their intricacies. He had a MVNO 816 at the time with an APN issue and I bet he could help you with this as that was my best suggestion for a fix and it didn't help you.
See if you can direct him here to this forum so that if he can help out the info is here to help others as well. Good luck.

Not sure how much I can help. APN is a tricky business. If your APN settings disappear after some time, it is generally because the cellular network the phone connects to does not match the APN's MCC/MNC numbers. Or it could be the phone is in 3G mode (CDMA EvDo mode).
You can try these things:
Switch network types, from LTE to 3G, wait a minute, and then back to LTE. APNs do not show up in 3G mode. They only show up in LTE (or global) mode.
When you have the APNs show up, check the parameters are correct, you can do a "Restore to default" and then add the new one following that post.
Hope this helps.

I'm having a similar issue as well (except on virgin mobile)
A month ago I flashed squid's version of CM 13 on my phone and everything was fine for a few days, until I completely lost LTE and access to APNs. I reverted to stock and still was unable to get LTE, although I could get a shaky 3g connection if I changed the network mode to CDMA only. I called virgin mobile and they walked me through the troubleshooting steps and eventually determined it was a network outage (even though two desires in my house belonging to other family members had LTE). I called again after they verified that the network was working again and they were still unable to fix the issue.
Recently, a friend upgraded from a desire to a different phone on a different network, and gave me his old phone. I plugged in my sim card and activated this new phone and I got LTE. Figuring everything was good, I decided to flash squid's ROM once again. The same issue happened, I got LTE for a day or two until it cut out service again. No access to APNs, not even any service in stock or on the official build of CM12 with the APN fix (I can't access APNs there either). I'm out of ideas and would appreciate if anyone had any input on my issues.

Techdude154 said:
I'm having a similar issue as well (except on virgin mobile)
A month ago I flashed squid's version of CM 13 on my phone and everything was fine for a few days, until I completely lost LTE and access to APNs. I reverted to stock and still was unable to get LTE, although I could get a shaky 3g connection if I changed the network mode to CDMA only. I called virgin mobile and they walked me through the troubleshooting steps and eventually determined it was a network outage (even though two desires in my house belonging to other family members had LTE). I called again after they verified that the network was working again and they were still unable to fix the issue.
Recently, a friend upgraded from a desire to a different phone on a different network, and gave me his old phone. I plugged in my sim card and activated this new phone and I got LTE. Figuring everything was good, I decided to flash squid's ROM once again. The same issue happened, I got LTE for a day or two until it cut out service again. No access to APNs, not even any service in stock or on the official build of CM12 with the APN fix (I can't access APNs there either). I'm out of ideas and would appreciate if anyone had any input on my issues.
Click to expand...
Click to collapse
I have this same phone a5_chl Virgin Mobile. Did you factory reset your device before flashing back to your stock rom? The other thing is and this is just my opinion not a statement of fact or a knock on the wonderful Bigsupersquid but that 13 CM ROM is nowhere close to being stable enough for me to risk flashing it to my daily driver phone. Just read all the posts and his candid responses. You were basically a beta tester .
I'm not an expert in APN's but if you can't get that fixed your last resort might have to be wiping your system and then flashing or running the executable RUU (rom utility upgrade) file found for our device on HTC/downloads . This is a last resort option and wiping your system will remove your existing firmware so have the correct RUU for your phone downloaded to your computer before attempting a wipe. If it's an exe, which I believe the U.S. Virgin Mobile one is ,you will hook up your phone fully charged in fastboot mode then from your computer run the exe RUU like any other exe executable program and wait. It will reformat all partitions and reinstall pure stock ROM. Hope someone else had an easier fix for your data issues and good luck.
EDIT: you will need your stock recovery flashed back and a relocked bootloader before flashing the RUU but I've read that some have flashed their RUU over a custom recovery with a locked bootloader and it wrote over the custom recovery with the stock recovery. I have never personally tried this just the first way I mentioned and that worked for me.

thoctor said:
I have this same phone a5_chl Virgin Mobile. Did you factory reset your device before flashing back to your stock rom? The other thing is and this is just my opinion not a statement of fact or a knock on the wonderful Supersquid but that 13 CM ROM is nowhere close to being stable enough for me to risk flashing it to my daily driver phone. Just read all the posts and his candid responses. You were basically a beta tester .
I'm not an expert in APN's but if you can't get that fixed your last resort might have to be wiping your system and then flashing or running the executable RUU (rom utility upgrade) file found for our device on HTC/downloads . This is a last resort option and wiping your system will remove your existing firmware so have the correct RUU for your phone downloaded to your computer before attempting a wipe. If it's an exe, which I believe the U.S. Virgin Mobile one is ,you will hook up your phone fully charged in fastboot mode then from your computer run the exe RUU like any other exe executable program and wait. It will reformat all partitions and reinstall pure stock ROM. Hope someone else had an easier fix for your data issues and good luck.
EDIT: you will need your stock recovery flashed back and a relocked bootloader before flashing the RUU but I've read that some have flashed their RUU over a custom recovery with a locked bootloader and it wrote over the custom recovery with the stock recovery. I have never personally tried this just the first way I mentioned and that worked for me.
Click to expand...
Click to collapse
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most

Techdude154 said:
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Click to expand...
Click to collapse
OK then you did get back to stock not from a nandroid backup but from flashing or running exe stock RUU? If that's the case then it replaced everything that might have been changed and your issues shouldn't be related to any APN changes. You also removed and reinserted your sim card as I believe, correct?
EDIT: that perplexes me as well my friend!

Techdude154 said:
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Click to expand...
Click to collapse
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.

bigsupersquid said:
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
Click to expand...
Click to collapse
Some of that was over my head but happily not all of it. Basically what your saying is the fix needs to come from the carrier and it's a reset issue on their end not a custom rom issue? By the way I'm a big fan of your work. Hell I might be on one of your older ROMs right now I've flashed so many I forget. Thanks for the education.

thoctor said:
OK then you did get back to stock not from a nandroid backup but from flashing or running exe stock RUU? If that's the case then it replaced everything that might have been changed and your issues shouldn't be related to any APN changes. You also removed and reinserted your sim card as I believe, correct?
EDIT: that perplexes me as well my friend!
Click to expand...
Click to collapse
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
bigsupersquid said:
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
Click to expand...
Click to collapse
It does sound a lot like a carrier/account issue as I managed to kill 2 different 816s. I don't think it's the SIM card itself because I put it into a 3rd phone and got LTE, although since it was someone else's phone, I didn' t bother activating it.
I guess you got lucky with support, I tried talking to them and they tried the same thing with me. Although all I got was excuses saying they're logging a ticket with their "network engineers" and to call back in a few days. This continued on for a few weeks until they determined I needed a new phone, which I was also bounced around for another few weeks (I still don't have it).
I'm just completely lost now. I'm almost certain it's my account and it needs to be reset, but I can't get a tech who can help me. How did you manage to get someone in tier 2?

Techdude154 said:
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
This is starting to scare me as well because I'm thinking of going back to stock once Marshmallow gets pushed to our phone to get my beats drivers back and this is making me think twice. Sorry your having so much trouble.
Click to expand...
Click to collapse

thoctor said:
Some of that was over my head but happily not all of it. Basically what your saying is the fix needs to come from the carrier and it's a reset issue on their end not a custom rom issue? By the way I'm a big fan of your work. Hell I might be on one of your older ROMs right now I've flashed so many I forget. Thanks for the education.
Click to expand...
Click to collapse
seemed that way.
i took radio logs before and after it worked, and worked only on 3g, and it looked to me like the sim card responded differently to the ril after things were running right again.
mine might've been a special case, though, it came from ebay with no sim, and virgin had to go to a little effort to get it programmed when i installed the sim initially.
they also claimed for several days that the local Sprint tower was down for lte service.
---------- Post added at 10:37 PM ---------- Previous post was at 10:32 PM ----------
Techdude154 said:
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
It does sound a lot like a carrier/account issue as I managed to kill 2 different 816s. I don't think it's the SIM card itself because I put it into a 3rd phone and got LTE, although since it was someone else's phone, I didn' t bother activating it.
I guess you got lucky with support, I tried talking to them and they tried the same thing with me. Although all I got was excuses saying they're logging a ticket with their "network engineers" and to call back in a few days. This continued on for a few weeks until they determined I needed a new phone, which I was also bounced around for another few weeks (I still don't have it).
I'm just completely lost now. I'm almost certain it's my account and it needs to be reset, but I can't get a tech who can help me. How did you manage to get someone in tier 2?
Click to expand...
Click to collapse
tier 2 takes luck, time, many calls, and eventually you learn the answers to all the questions tier 1 outsourced from India asks so you can feed it to them so fast they want to shuffle you along. takes a couple of weeks to over a month to get to tier 2 and sometimes they have to be involved multiple times as well.
I've been dealing with virgin since 2009... replaced only two phones, eventually got the rest of the issues hammered out with persistence.
for a little while, twice, i had direct toll free numbers to American tier two even because my issues were so hard to solve. it didn't take too long for those numbers to be disconnected, though.