Exchange push disabled in native email app - Sprint LG Optimus G

For whatever reason, it seems that the push option for all of my Exchange accounts has been disabled by the native email app. I have multiple accounts setup for Exchange including both Outlook.com as well as a hosted Exchange account and for each of them, the "sync" schedule option has been greyed out and set to manual with no way to change it that I can see. Calendar events are also greyed out and set to 2 weeks. I have tried removing the accounts and re-adding them but still get the same result. This was definitely not the case when I initially setup the accounts months ago. As far as I can tell, this happened sometime within the past 24-48 hours and I have not installed any new apps since then. Any help is greatly appreciated.

Pull down your notification bar, and make sure you have sync properly pressed.
If you turned off sync in settings, it'll switch everything to manual and gray out the option.
To access this from the settings menu, go to settings --> Accounts and Sync, and verify that its on in the upper right hand corner.
Sent from my LG-LS970 using xda premium

AdriVelazquez said:
Pull down your notification bar, and make sure you have sync properly pressed.
If you turned off sync in settings, it'll switch everything to manual and gray out the option.
To access this from the settings menu, go to settings --> Accounts and Sync, and verify that its on in the upper right hand corner.
Sent from my LG-LS970 using xda premium
Click to expand...
Click to collapse
Thanks for the tip. Unfortunately, the sync setting was turned on as it should be so push is still disabled for whatever reason. I gave up and just hard reset the phone. I thought I would be all set with my Titanium Backup from a week ago but after attempting a full restore, only about 75% of my settings (and none of my accounts) were restored. Should have known better, unlocked, and performed a nandroid months ago. Oh well. Everything seems fine now after the hard reset, just a pain to install everything again and redo all my settings.

Marty said:
Thanks for the tip. Unfortunately, the sync setting was turned on as it should be so push is still disabled for whatever reason. I gave up and just hard reset the phone. I thought I would be all set with my Titanium Backup from a week ago but after attempting a full restore, only about 75% of my settings (and none of my accounts) were restored. Should have known better, unlocked, and performed a nandroid months ago. Oh well. Everything seems fine now after the hard reset, just a pain to install everything again and redo all my settings.
Click to expand...
Click to collapse
when you on a rom?

javskies said:
when you on a rom?
Click to expand...
Click to collapse
Nope, just stock ZV8 and rooted.

Marty said:
Nope, just stock ZV8 and rooted.
Click to expand...
Click to collapse
never mind then:/ when i was on imperium at first my calender didnt sync so i had to do a factory reset to fix it.

I went on vacation the other day and at some point during my time away, my push broke too. I know I found the "Sync Schedule" thing option greyed out as well, but for the life of me, I can't locate it now.
Let me know if this works for you:
Go into the Email app
Properties Button (to get context menu up)
Account Settings
Update Schedule
..then check under SET FREQUENCY (In Peak Times/In Off-Peak Times)

Related

WM6 Live (Email SYNC Settings Fix - not saving)?

I finally had an evening with WM6 LIVE and AS RECIEVED/ALWAYS on for emails and man is this QUICKKKKKKKK --- in terms of PUSH email its almost freakish fast.
I was sending emails from other accounts, specifically Yahoo and work accounts and BOOOOOOOOM it hit my 8525 almost instant...
Then - not sure if it was the reboot, or what, but I can no longer get those "as recieved" settings or anything other than MANUAL to stick for Email-SYNC.
Is there a new version or fix to make this work guys. Part of me makes me think this "could" be a server forcing those settings back to me but wanted to check.
I could not have been more impressed - it was lightning fast and I was feeling in love with hotmail again and thinking about forwarding to hotmail for that Push.
Advice? - thanks for anything ---- maybe there is a new version I just can not seem to find one.
Thanks all
Remove the settings from activesync (on your device). Now re-enter them and warm-boot the device:
to warm booth the device:
Press and hold the power button until the confirm box appears
Select Yes, the device will power down
power on the device as normal
Only thing i can think of is a soft reset was carried out before the settings took.
THANKS!!!
Man SO MUCH thanks for the quick response - I am trying RIGHT NOW!!!!
A million thanks - I am assuming they stick for you then correct?
Thanks!!!!!!!!!
mrvanx said:
Remove the settings from activesync (on your device). Now re-enter them and warm-boot the device:
to warm booth the device:
Press and hold the power button until the confirm box appears
Select Yes, the device will power down
power on the device as normal
Only thing i can think of is a soft reset was carried out before the settings took.
Click to expand...
Click to collapse
My settings just work as normal, when there is a change on either the server or my device they synchronise.
OK - Let me be more clear ok.
This is WINDOWS MOBILE LIVE - then the settings associated with LIVE. Here is where you set how LIVE aka Hotmail will be delivered, which is essentially HOTMAIL-PUSH... Which is freakin awesome......... However, the settings (and I saw this posted once before) they wont stick. It now defaults back to MANUAL only and not AS RECIEVED.
So the steps are -
1 - LIVE is installed
2 - Synch performs first time
3 - Then in PROGRAMS you adjust the live settings, one is SYNC and this is the issue.
I checked for a Registry setting on the device but could not find any to hard-set them there.
Just fyi
mrvanx said:
My settings just work as normal, when there is a change on either the server or my device they synchronise.
Click to expand...
Click to collapse
Wndows LIVE Sync Schedule
The Setting is:
Option #3 - Sync Schedule
Option is - Sync Frequency (AS ITEMS ARRIVE)
This is the one that allows Push to be received on the 8525 and won't stick. BUT - it did last not and not sure if it is being Server governed. When this was in place I've seen PUSH perhaps better than I have with a BlackBerry. AMAZING.
But now it just resets to MANUAL once you save it with DONE.
Any help on this one folks is much appreciated.
Same Problem - No settings stick
I am having the same problems with my Windows Live settings. Just went to play around with the Sync Schedule settings and it looks like NONE of the settings stick, not just the delivery frequency. I didn't even have to soft reset for the settings to undo. So this is definitely an issue.
I have Live set to sync emails, but NOT messenger and contacts.
I noticed this happening last week with LSVW and still doing it today with Black VI.
njmarchetti said:
I am having the same problems with my Windows Live settings. Just went to play around with the Sync Schedule settings and it looks like NONE of the settings stick, not just the delivery frequency. I didn't even have to soft reset for the settings to undo. So this is definitely an issue.
I have Live set to sync emails, but NOT messenger and contacts.
I noticed this happening last week with LSVW and still doing it today with Black VI.
Click to expand...
Click to collapse
I don't think it is really not sticking...it just shows as not sticking. I have noticed this back in wmxl 0.10 and even posted about it. Mine does not seem to stick either, but my hotmail stays constantly connected and shows up as pushed mail, even without settings sticking. the question I am dying to get answered? Are either of you able to get sound and onscreen notifications from windows live mail?
OK - I agree with you as well and noticed this after I posted. Oddly for some reason I was not getting some emails, dug, and saw nothing sticking but dont think that was the issue. I do as well see CONNECTED which makes me feel good.
Next - NO!!! I have tried like heck to see which alert ties to this but am not able at all as you mention to tie an alert/notification to the incoming LIVE emails.
Boy is this nice --- but a few items need worked out. I also wish somehow without servers that support Direct Push, I am in a major BlackBerry shop that I could get ActiveSync as middleware for PUSH. They removed the net option and I have tried every push option with not as much luck. I want ActiveSync with NET and PUSH/NetSync ....
cvbesq said:
I don't think it is really not sticking...it just shows as not sticking. I have noticed this back in wmxl 0.10 and even posted about it. Mine does not seem to stick either, but my hotmail stays constantly connected and shows up as pushed mail, even without settings sticking. the question I am dying to get answered? Are either of you able to get sound and onscreen notifications from windows live mail?
Click to expand...
Click to collapse
ckolibab said:
OK - I agree with you as well and noticed this after I posted. Oddly for some reason I was not getting some emails, dug, and saw nothing sticking but dont think that was the issue. I do as well see CONNECTED which makes me feel good.
Next - NO!!! I have tried like heck to see which alert ties to this but am not able at all as you mention to tie an alert/notification to the incoming LIVE emails.
Boy is this nice --- but a few items need worked out. I also wish somehow without servers that support Direct Push, I am in a major BlackBerry shop that I could get ActiveSync as middleware for PUSH. They removed the net option and I have tried every push option with not as much luck. I want ActiveSync with NET and PUSH/NetSync ....
Click to expand...
Click to collapse
Believe me I think I have looked at every possible registry entry and cannot figure out which one would fix this.
Anybody have the phone not waking up every once in a while after installing mobile live? It clearly what causes the problem because I used wm6 black 1.2 for a week and no problem then I installed live and my phone started hanging. Is there a solution for that problem?

[Q] How to Un-sync Contacts???

I have been some serious issues with this and need some assistance.
A little background. My college (who also has a rooted EVO 4G) asked me 1 day if my "people" app kept force closing. At the time we both had the Synergy ROM. And my people app was working perfectly.
The day after my "people" app started to force close randomly and whenever I opened it. I thought nothing of it until I really needed to get into it. So I decided I was going to wipe and flash a new ROM. So I flashed MikG 2.58 and everything was fine for a day. Then day 2 of the new ROM Google asked me to sync some Google contacts with Google contacts. (I did not sync Facebook yet) Every since then it Force Closes.
Is it possible to wipe all the contact syncs I have done on my phone. I really don't want to reflash.....
Settings > Accounts & Sync > click on your gmail account > Uncheck "Sync Contacts" option
Trying it now
I am trying it right now. I knew it was going to be something simple that I overlooked.
Does this reset all Google Synced contacts or just stop further syncing?
as far as I know all it does is stop further syncing. If you want the contacts to not be displayed then
1. go to your contacts
2.hit menu button
3. select "Display Option"
4. Under the header "Choose Contacts to Display" you select your Google account
5. Uncheck all of the boxes
6. Minimize Google account window and then select the Facebook account
7. Uncheck all of the boxes
8. Minimize Facebook account window and press "Done."
That should remove all of your accounts from view. This is at least how it's done on my phone. Your phone may, or may not, have the same ability and process.
If you want all of your contacts deleted from your phone then I think you'll just have to go through and manually delete them all.
Hope this helps
It helped
Concordium said:
as far as I know all it does is stop further syncing. If you want the contacts to not be displayed then
Click to expand...
Click to collapse
Well I am not sure either, but People has stopped Force Closing. I was assuming it was a corrupted contact that was there, but I went back and "resynced" and its working fine now. I greatly appreciate it sir!
Cherokee4Life said:
Well I am not sure either, but People has stopped Force Closing. I was assuming it was a corrupted contact that was there, but I went back and "resynced" and its working fine now. I greatly appreciate it sir!
Click to expand...
Click to collapse
Glad I could help
goto google and uncheck sync .
alyours said:
goto google and uncheck sync .
Click to expand...
Click to collapse
1. It's slightly more specific than that.
2. The question has already been answered. Reading the entire thread before posting helps.
Does anyone happen to have the people.apk file?
Hey dude check this thread out. It looks like what you should be looking for is called htccontacts.apk. Not people.apk. The linked thread is for the apk with inverted colors (for a darker color scheme) but should work just fine. Let me know if that is what you are needing.
http://forum.xda-developers.com/showthread.php?t=985577

[Q] "Account wasn't found. It may have been removed." - Exchange Server

Hi all - I searched for references to this issue, but haven't found anything yet. Hope someone here can help.
I've been using my Galaxy Nexus (LTE / Verizon) since mid December, locked, unrooted, vanilla - and it's been great. I've been using the native email apps for my GMail account and my work/corporate account on our company's Exchange Server. All has worked perfectly so far. First sign of something weird happened last night.
Last night I backed up, rooted and unlocked my GNex (using the WugFresh utility). I followed the directions closely -- all worked pretty much perfectly. As suggested, I took 2 backups: first without system apps and settings, and the 2nd including them. After I was done rooting and unlocking, I restored the big backup with system apps and settings. Only thing I noticed is that passwords are apparently not part of the settings that can be saved/restored (makes sense!), so I had to reenter credentials for my email apps.
This done, I sync to both GMail and Exchange Server, receive and send mail just fine. Only weird thing is that when I tap the EMail icon to start up the email client that talks to Exchange Server, in addition to opening up my inbox properly, I ALSO see two error messages in sequence:
"Account wasn't found. It may have been removed."
and
"Folder wasn't found. It may have been removed."
The errors then fade, and email is perfectly usable.
I'm guessing that some folder and account entry was restored along with the apps from my backup, and that whatever these pointed to no longer exist, and were superseded by they email app when I reconnected to the Exchange Server during setup after rooting / unlocking.
I've looked - and only see a single account configured in the app -- the correct one. I've checked in Settings / Apps, and there are no options to clear data or cache.
I'm wondering if I should delete the one account I see and re-add it...not sure if that will make a difference.
Anyone have a clue what's going on, and what I might do about it?
thanks in advance,
Jon
Im having the exact same problem!!
jaseandjess said:
Im having the exact same problem!!
Click to expand...
Click to collapse
In the end, I wound up doing a factory reset on the phone. I was tempted to delete and recreate the account, but I'm convinced there was a phantom (non-existent?) folder / account that the email client kept trying to refer to and that this would have persisted. A factory reset cured the issue, and this time I did NOT restore my entire backup including system apps and data. Instead, I let Google Play and Amazon App store reinstall 99% of my apps, leaving me 3 or 4 that I had to do by hand. In the end it didn't take long at all to do this, and result is a happy Galaxy Nexus once more.
Jon
jonstrong said:
In the end, I wound up doing a factory reset on the phone. I was tempted to delete and recreate the account, but I'm convinced there was a phantom (non-existent?) folder / account that the email client kept trying to refer to and that this would have persisted. A factory reset cured the issue, and this time I did NOT restore my entire backup including system apps and data. Instead, I let Google Play and Amazon App store reinstall 99% of my apps, leaving me 3 or 4 that I had to do by hand. In the end it didn't take long at all to do this, and result is a happy Galaxy Nexus once more.
Jon
Click to expand...
Click to collapse
Hi, just wanted to let you know what the solution was in my case. I was messing around with everything, wasting two full days with about 100 times recreating the account, trying to restore/replace Mail/ExchangeServices app/data in various different ways, factory reset, reflashing system, etc. etc. ... nothing helped!
Finally, a few minutes ago I got it: Just recreate the stupid homescreen link! I never thought about trying to start the Mail application via "all apps". If I did (earlier), I would have seen (earlier) that the message does not appear then. It only appears when starting it via my homescreen link, which is actually a widget (looking like a normal app link), configured to open a certain folder of a certain account. So the actual problem was just that this widget could not find the "old" account anymore (probably because some account id changes if an account is deleted and recreated). The reason I've been fooled over and over again (even after factory resets and system flashes) is because I always restored my homescreen stuff in one way or another, so I always used the same old broken link.
D'OH!
Hope that next time someone comes across this issue this post will help. Currently there seems to be no (other) solution to this on the internet. At least I did not find anything in the past two days.
Thanks for posting an easy solution!
mychi said:
Hi, just wanted to let you know what the solution was in my case. I was messing around with everything, wasting two full days with about 100 times recreating the account, trying to restore/replace Mail/ExchangeServices app/data in various different ways, factory reset, reflashing system, etc. etc. ... nothing helped!
Finally, a few minutes ago I got it: Just recreate the stupid homescreen link! I never thought about trying to start the Mail application via "all apps". If I did (earlier), I would have seen (earlier) that the message does not appear then. It only appears when starting it via my homescreen link, which is actually a widget (looking like a normal app link), configured to open a certain folder of a certain account. So the actual problem was just that this widget could not find the "old" account anymore (probably because some account id changes if an account is deleted and recreated). The reason I've been fooled over and over again (even after factory resets and system flashes) is because I always restored my homescreen stuff in one way or another, so I always used the same old broken link.
D'OH!
Hope that next time someone comes across this issue this post will help. Currently there seems to be no (other) solution to this on the internet. At least I did not find anything in the past two days.
Click to expand...
Click to collapse
Thank you so much. I just had to recreate my account settings (5 of them since Ihave corporate but also use exchange settings for hotmail) and hated to see this message (and a second one similar but about a folder who could not be found). I removed the icon on the home screen and put the Email app (not the widget to avoid the same problem in the future) back and not more error! I really did not want to reset my phone.

Anyone getting mobile life contacts check status notification

Keep getting a notification that says mobile life contacts check status. I click on it and it doesnt do anything. I clear it... Comes back again within like 4-5 hours. How do i get this to go away?
Sent from my SGH-T989 using XDA
Don't know how to get rid of it, but just wanted you to know you weren't the only one that has it.
Also, you can't remove the mobile life contacts from the Accounts settings page either. I tried and it said it is required for some applications to work.
Strange. I guess when we start getting ics based off of the update we will be able to move it.
Sent from my SGH-T989 using XDA
I just got the same notification. Not sure how to get rid of it completely. Maybe titanium backup?
Possible Solution
I can't post a link yet since I am new but if you google "check status mobilelife contacts on htc" I found the support.tmoble one has a solution. I am about to try the google account one because I don't want to do a reset for something simple like this. Hope this helps everyone
I froze it using titanium backup.
Sent from my SGH-T989 using xda premium
dave2metz said:
I froze it using titanium backup.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Did the same, here.
Fix:
1.) Settings > Applications > All tab
2.) Find Mobile Life Contacts
3.) Force Stop and Clear Data
Reboot phone to ensure it doesn't pop back up.
Cancel that, starts again on reboot.
I thought i was finally helpful.
Sent from my SGH-T989 using XDA
Got that as well. Backed it up and uninstalled using Titanium.
It won't mess up anything if you freeze it. Use Titanium Pro to freeze, and you will never see it again.
There's definitely tons of garbage to freeze with the official tmo release that's for sure.. TI pwnage
This worked for me
Resolution steps
To fix the MobileLife contacts not syncing, follow these steps:
If you wish to continue using MobileLife contact backup you must perform a master reset of your device. To perform a master reset of the device, follow the steps below:
From home screen press Menu.
Tap Settings.
Tap Storage.
Tap Factory data reset.
After the factory reset is complete, re-sync MobileLife back to your device through accounts and sync.
For an alternate work around and to back up contacts via a Google account, complete the following steps:
From home screen tap Applications.
Tap Contacts or People.
Press Menu.
Tap Import/Export.
Tap Export to SD card.
Tap MobileLife Contacts.
Tap OK on confirm export.
You will now be returned to Contacts or People.
Press Menu.
Tap Import/Export.
Tap Import from SD card.
Tap Google Account.
Tap OK to continue.
Your contacts are now synced with your Google account. Please navigate to Accounts and sync and verify that automatic synchronization is setup.
jusincase_99 said:
Resolution steps
To fix the MobileLife contacts not syncing, follow these steps:
If you wish to continue using MobileLife contact backup you must perform a master reset of your device.
Click to expand...
Click to collapse
Not to be rude, but this just doesnt make any sense. On previous custom ROMs that were debloated, all I had to do was restore that apk using titanium and I was good to go.
This not withstanding, I recently flashed Darkside ICS, and I attempted to restore the APK, but now my contacts will not sync. Are there other processes that are required in order for the Tmo contacts to sync? If so, what are they? I personally like having my contacts synced to MobileLife...
Just to help out. What you are looking for is the "Back Up" and then is will have the version numbers. Freeze it for now. Then Delete it later to make sure you don't mess something up.
This should have the Icon of a rotated white book with T-Mobile color arrows on top and bottom of the icon.
freeze it. I did and it took away the account inside the "Accounts and Sync" area of settings.
Now only my Gmail account is there.
You will need the Pro version of Titanium, but it is worth every penny and more.
I know this is an old thread but I ran across it and wanted to put exactly what needed to be done.
Thanks
GyverX
unique77 said:
Keep getting a notification that says mobile life contacts check status. I click on it and it doesnt do anything. I clear it... Comes back again within like 4-5 hours. How do i get this to go away?
Sent from my SGH-T989 using XDA
Click to expand...
Click to collapse

Anybody else's push email no longer working after the Pie update?

I use the stock email app and push email is no longer working at all since the Pie update was received as an OTA update and everything worked perfectly fine before.
I've double checked all settings on my exchange (via office365) email account to make sure that they hadn't changed and even deleted the e-mail account and recreated it to no effect.
I had to go out for a little bit this morning and whilst I was out I received 15 emails which all showed on the outlook client on my desktop PC, but not a single one of them had been pushed to my phone as they were received. On opening the stock email app the last synced time at the top was several hours ago and the only way that I could receive the messages was by doing a manual sync.
Has anyone else encountered anything similar since the update or has any idea on how to fix it as I rely on push email when I am out and about
yes. Same here. Updated last night and now it's not getting the push on e-mails from the Samsung Email app. I've rebooted my phone a couple of times. Still a problem.
Working OK with the Microsoft Outlook email app
Same issue here with both stock Samsung email app (Gmail account connected through IMAP) and Gmail app
The BlackBerry Hub app kept working after the Pie update on my S9. Must be specific to the Samsung email app.
Have you tried deleting and re-adding the account. Could be a setting that didn't carry over properly, since I'm sure, the email app itself was also updated.
Sent from my Amazon KFKAWI using XDA Labs
I've finally managed to fix this, I had to delete the profile and clear all data (including anything linked to a system app related to mail and calendar as I sync both) reboot the phone, clear all the data again and then put everything back - it's now been 24 hours and it is still working!
spud_work said:
I've finally managed to fix this, I had to delete the profile and clear all data (including anything linked to a system app related to mail and calendar as I sync both) reboot the phone, clear all the data again and then put everything back - it's now been 24 hours and it is still working!
Click to expand...
Click to collapse
Similar approach seems to have worked for me on some limited testing I have done this evening. Thanks for the suggestion!
ccr32 said:
Similar approach seems to have worked for me on some limited testing I have done this evening. Thanks for the suggestion!
Click to expand...
Click to collapse
Seems that I spoke too soon. Push was working with some limited testing confined from one other email account to the one set up on my phone, but the following day was still experiencing the same lack of sync issues, with a load of mails coming through once I opened up the email app, but not before.
Perhaps was working ok before while the phone was still relatively 'awake', but when left to its own devices starts to sleep the apps. There is no setting I can find in Pie to keep certain apps always awake, so not sure what to do here.
peak hours schedule
My push mail also stopped after the pie update. I found out that setting a peak hours schedule with push made push email work again.
Mhilberd said:
My push mail also stopped after the pie update. I found out that setting a peak hours schedule with push made push email work again.
Click to expand...
Click to collapse
How's it working so far?
So far it has been working stable for two days and nights
Mhilberd said:
So far it has been working stable for two days and nights
Click to expand...
Click to collapse
Does anyone have any other suggestions?
My push email didn't work with gmail with Oreo and still doesn't work with Pie. I have tried switching to the Samsung email client as well. It works properly if the phone has been awake within the last 30 minutes or so but after that it is back to taking 15 minutes or more(sometimes hours) for an email to arrive.
I have tried all of the suggestions in this thread, nothing made any difference.
So frustrating...
Make sure the OS isn't putting the email client to sleep to save battery.
Thank you!
I was getting frustrated and this seems to be working for me. :good:
Mhilberd said:
My push mail also stopped after the pie update. I found out that setting a peak hours schedule with push made push email work again.
Click to expand...
Click to collapse

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