Develop Bugs

Sprint service quality, is this normal?

I live in NW Indiana (just outside of Chicago) and last night my service was so slow I could not even stream Spotify (with 3-bars on the 3g meter), when I tested with speedtest app I was getting +,- 100 kbps, is that what I can expect from my new carrier?
My phone is rooted with Blazer rom and shows baseband EG31 and Kernel EG30, is that ok or could I have messed up the modem? I tested at 4:40am this morning and got over 1 mbps....

I have noticed, I live in New York, a significant service downgrade in the past three months. My unfounded theory is that it has something to do with the Iphone launch, because service was great about 6 months ago. I had very few problems.

I've noticed the same thing here in Oak Park, CA (just a bit NW of LA), starting about a couple of months ago, on both my Photon and my Epic Touch. Sprint's 3G service has become terribly inconsistent and generally bad.

Its all over thats why im switching to verizon. The worst thing is the reps act like nothings wrong
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They keep saying the iphone isn't having any problems. I wonder if they are degrading android to male iphone look better. We are switching to Verizon when the contract is up.

Sprint might be doing work in your area. See map here: https://network.sprint.com/

pbiancardi said:
I live in NW Indiana (just outside of Chicago) and last night my service was so slow I could not even stream Spotify (with 3-bars on the 3g meter), when I tested with speedtest app I was getting +,- 100 kbps, is that what I can expect from my new carrier?
My phone is rooted with Blazer rom and shows baseband EG31 and Kernel EG30, is that ok or could I have messed up the modem? I tested at 4:40am this morning and got over 1 mbps....
Click to expand...
Click to collapse
Same here, data sucks balls big time but voice so far has had no issues.
Its the dat part that is killing it. Yet we have to pay that extra 10 bucks a month just because its a smart phone aka data usage. What a joke.
Or maybe that extra 10 bucks is to pay for data usage for Carrier IQ... LOL

It's not really because of the iPhone, although that plays a small part in it. Sprint has just been lazy overall in maintaining and upgrading their network while the majority of customers have switched to smart phones
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Honestly, I think its just work being done on the network. I noticed the same thing, but 3 days ago I did a prl n profile update (I had done this several times before) n started getting much better service, including 4g. I'm not saying g this is the case for everyone. If you do jump ship, have fun with Verizon. I dealt with them for years before sprint. And if you think sprints customer service is bad. . . Also their data prices are INSANE! but, Verizon does have a better network. TO ME, being able to stream my music collection without worrying about data is more important than being able to watch a movie on 3g, but thats why we get choices if sprint was right for everyone, Verizon wouldn't be in business, and its the same the other way around
If I was helpful, give thanks
Sent from my Epic 4g Touch

When I go within 100ft of the tower I use in my home in Toledo I get full signal strength and peek speeds of 100 kbps, sprint really needs to get on that. Then again in Cleveland I get 1mbit+.
Sprints network is really unstable right now so its probably not the best time to sign a contract with them if you use a lot of data.
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....the IPhone effect maybe? My 4g has been better lately.
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Just keeping checking the website that was posted before. We are making a lot of updates and changes to make the network better. I have seen better improvement myself and know more are coming. The next two years are going to have a better and faster network. Remember that the USA is huge so it does take time. The other thing to do is preach to everyone to use wifi whenever they can so that there are less phones on the network until the project is completed in 2013!
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I have noticed these slow speeds, buy within the last week, it has improved. I was driving down the highway and was hitting 1600kbs on 3G!!
Sent from my MB855

Yup lots of variables.
each site can handle only so many people. Older sites have overall capacity issues. Thats to say some sites can handle x amount of users, and x amount of data. Some sites get user upgrades to handle more users but not data, causing a super slow down.
Then theres the issue of interference. Add in any issues your device might be having due to flashing a custom rom, kernel or modem and it all adds up to way to many possibilities.
The good news is, you verified your modem is good, not only did you get slow data speeds one test, but later it was good.
I have a similar experience with my Stock Epic Touch.
Some locations in Dallas, TX have horrible data speeds, while others are hit and miss.
One of the worse i am aware of is the are of i635 / hwy 80. Ever weekend i meet my dad for lunch at a BBQ place in that area. I test every weekend and the speeds are SOO SLOW. But once i leave the area im back to 1meg or so..
Overall i am still happy. I am just patient i guess.

yap service absolutely sucks, that's why I have started using the ROAM method and hopefully within a couple of months sprint will let me leave at no cost.

I think the implementation of "Network Vision" is going to cause things to get worse before they get better in many areas.

I live in NW Indiana as well and this is how it normally is
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i live in orange county NY the army bases in los all. I get 1-2 MB down on 3g and 4g on most of the area ranging from 4.5-11mb down. Its really spotty in some areas though. I can honestly sit in the my bed sometimes and get like 100kb down
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California
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pbiancardi said:
I live in NW Indiana (just outside of Chicago) and last night my service was so slow I could not even stream Spotify (with 3-bars on the 3g meter), when I tested with speedtest app I was getting +,- 100 kbps, is that what I can expect from my new carrier?
My phone is rooted with Blazer rom and shows baseband EG31 and Kernel EG30, is that ok or could I have messed up the modem? I tested at 4:40am this morning and got over 1 mbps....
Click to expand...
Click to collapse
I was up in Michigan City last month for 4 days (Mother in Law and Wife's Grandma live there) and was in and around Hammond and Valpo as well. I got much better speeds than that with my EG4T. The 3G in MC was actually superior to the 3G down here in DFW, although they don't seem to have 4G...
I was running Caulkin's 1.0 at the time, and it was pretty nice up there.

wimax no longer working

so here's the deal, I've been using blazer 4.0 and everything is great. I have always had wimax and so these last two days I've been tethering my phone to my ps3 (battlefield 3) and so today all of a sudden it doesn't work anymore. I called Sprint and no help, back to stock nothing, rooted again and tried this http://forum.xda-developers.com/showthread.php?t=1447615 but no luck. I changed the "realm" to clearwire and my 4g connected but obviously took me to a clearwire page that asked me to purchase a plan. I've used 8gb this month and I know for a fact my 4g radio works...any ideas ? please guys just try and help.

I have the same issue today. Phone runs stock rom, no root no tether. And today I can't pick up any 4G signal. Don't know the reason.

yeah I have no idea what the hell
laufine said:
I have the same issue today. Phone runs stock rom, no root no tether. And today I can't pick up any 4G signal. Don't know the reason.
Click to expand...
Click to collapse

Maybe theres an outage? Where are you guys?

I'm in West Covina CA but no it can't be an outage because my brothers ns4g connects fine
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I though I was the only one with this issue. Charlotte, NC here

I know this is going to sound backwards, but I live in Long Beach, CA and I couldn't get anything but 4G service, my 3G was always on 1x and terribly slow. That has been since Monday, then yesterday evening updated my PRL and both went back to normal or I got my 3G back. But 4G was the only thing that was working.....
I'm also running Phantom 4.0 btw

West of texas 4g is working and been working fine
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This maybe a long shot but there was a lot of solar activity that was messing around with electronics. It could be possible that the radios on our phones are more susceptible to this introduction of noise then others. If the phone isn't behaving better today or tomorrow then the problem is likely something else.

My 4G connectivity has been coming in fine until it became non existent since yesterday. Not really sure why, but doing a bunch of resets doesn't help for me as well. The 4G indicator comes on, but no signal bars appear. Hmmm...
Oh, and I'm in Ontario, CA. SoCal tower down perhaps?
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We were in a major solar storm yesterday, it may have had an effect on the towers and/or some of our phones. Try updating prl and profile, see if that works. I'm in Seattle and no problem here but I just got my E4GT so I was flashing and checking out different roms all day.
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Thanks guys, even if the solar storm interupted my connection then why do it connect to clearwire? It has to be Sprint and I'm not paying for them to check out my phone when clearly they're the ones controlling it
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OMG i just started a thread about this.... I thought i was the only one. My gf with an OG Epic connects fine.....my 4g stopped connecting about yesterday...
Forgot to mention I also have a verizon 4g aircard from work and it was working beautifully today with no slow downs or problems

Follow-up from my initial response...
I called Sprint tech support and they had me do the basic pull the battery, reset the phone exercises, but nothing worked. They told me that there was no outage in my area (SoCal) so they escalated me to the 4G team (Tier 2 support).
After about an hour of going through the same exercises, the tech support person opened up a ticket and mentioned that he's been noticing a lot of complaints today of the same issue. He also mentioned something about "dual mode services" not provisioning. Not really sure what that meant, but he told me that he doesn't think it's a hardware issue, but a Sprint side issue which he thinks should be resolved in the next day or two. Regardless, he created a ticket anyway to take with me to the Sprint store if I decide to get it checked out sooner than later.
I guess I'll wait a day (or two) to see if it resolves itself. I'll follow-up with another post if anything tangible happens within this time.

The dual mode comment might refer to the fact that our phones are dual mode-wimax and LTE, from what I understand sprint is going LTE around June or July. Or at least that's what the manager of the store I bought my E4GT at said.
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I live in the Hacienda Heights CA, and work at La Punte, city of Industry. I called sprint today, tried to update my prl and profile, but it still doesn't work. Maybe I can wait the sun storm pass out.

Ok ok, here's what happened. This problem started Thursday morning and so after doing the battery pull and blah blah blah I finally went to a Sprint store early Friday morning. While waiting for a tech I notice two e4gt on display so like anyone would went over and tested 4g on them, nothing...tried the og epic and without a problem it connected. I told the tech and he pulled out his e4gt and same thing...nothing so I called tech support today and told them and they startdd a ticket saying they would have a tech check it out...i later called and the tech said "oh there's an outage in your area" but I don't know because Sprint employees aren't always very consistent. I think it might have to do with our dual band but I did ##data# and changed the realm to clearwire.wmx.net and connected to 4g like nothing but when i set it to sprintpcs.com it disconnects so I am beyond confused
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Update:
As of this AM, my 4G is still toast. However, on my way from Ontario, CA to LAX, my phone locked into a 4G signal around the Downey area (105 fwy). I figure this issue isn't due to my phone crapping out on me. So I placed another call into tech support and they just confirmed with me that the towers around my area are down and they apparently have engineers working on getting them back up. ETA for a fix is 6PM tomorrow. 3/11.
I guess I'll have to wait and see...
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I live in SE TX near Galveston island but im on mainland. I have 4G where I live even though it's not included in the coverage map. I usually get 1 bar inside my house and it works fairly well. Occassionally my 4G will not connect no matter what I do. It goes out for several hours and will start connecting again by early morning. It has done this several times but I really can't complain because according to Sprint, WiMax isn't supposed to be available in my city. But anyways this seems to be caused by either maintanance/upgrades or possibly cloud coverage/solar interference. It always works again after a few hours of downtime. This is my experience.

hypershark said:
Update:
As of this AM, my 4G is still toast. However, on my way from Ontario, CA to LAX, my phone locked into a 4G signal around the Downey area (105 fwy). I figure this issue isn't due to my phone crapping out on me. So I placed another call into tech support and they just confirmed with me that the towers around my area are down and they apparently have engineers working on getting them back up. ETA for a fix is 6PM tomorrow. 3/11.
I guess I'll have to wait and see...
Sent from my SPH-D710 using XDA
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I'm in San Bernardino about 20 minutes from you. My 4g has been completely gone for the last 2 days as well. At my house near Cal State, it's been perfect since June 4, 2010 (original evo release date) and only now has it ever gone out like this. Very frustrating as I rely on it a lot since the 3g at my house is virtually non-existent. Shoot me a PM if you get a signal or hear anything from sprint. Thanks.

The speeds on my sg3 in chicago are horrible

Anyone having same issues the 3g speeds are horrible
Im on my SG3

My speeds have been varying.
Sometimes I'll be at 1900kbps which is good but then it'll drop down to a piss-poor 1000kbps sometimes, even when it's midnight and nobody is using it.

Chicago is a particularly bad market for Sprint data. Luckily for you though, that means that Chicago is one of the first cities to get Network Vision. The process is well underway there now. All of the exurbs and some of the suburbs have many of their towers upgraded. There is an incompatibility issue between the old equipment and the new equipment, so handoffs for data, and especially voice, have a high failure rate. So things have been getting worse rather than better. Because of that unforseen issue, Sprint is speeding up the rollout in Chicago.
Expect LTE and good 3G to come within the next few months.

My speeds are horrible one of my buddies just got sprint to waive the etf he couldnt make a call for 2 days here are my speeds
Im on my SG3

Here's mine
Northwest of Chicago
I checking to see if any LTE towers where putting out anything
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Chicago is a bad area for att due to density of population just kills att. It's sad when I go there for a week every year, outside that city I like att.
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Arent we a sprint forum ?? But yes att sucks in chicago
Im on my SG3

I guess just reiterating what a few others have said, but Network Vision is the culprit here. It's not like Sprint's service was great in Chicago before, but it's been horrid over the past few months. However, once the Chicago rollout is complete, I believe it'll be the best coverage in the area by far.
You just gotta stick with it a little while longer. Some people report that calling them up and explaining what's going on will get you a discount on your bill.

I'm right by the Loyola campus on Sheridan. In my apt I don't receive calls at all. And texts come extremely late. After dealing with techs for days in and out they finally are crediting my account 25 bucks a month for 4 months. Wow. This sucks.
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i was in joliet this weekend for a fam party
and i was getting 2.43 mb in 3g and that was nice i wonde rif network vision has to do with it anyone in joliet noticed that and also im going to call see if they credit me

Reception In Fringe Areas

Does anybody else have horrible reception problems in week signal areas?
I know how that sounds... but, what I mean is in the city, with the corporate PRL (56xxx) and the LJ7 radio, I get better signals then I ever have with my Moment or S2, roaming or native.
However, when I go out of town into a Cellcom area, I drop to no signal unless I am practically on top of a tower.
My Sprint tablet and S2 get decent roaming signals ( 2-3 bars) while my S3 gets no service, despite multiple combinations of radios and PRL's.
Any ideas? Bad antenna connection? Bad phone?
Thanks!
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I've noticed the signal roams and just flat out drops in certsin areas. Maybe it's just the antenna? I'm in So Cal.
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xTMFxOffshore said:
I've noticed the signal roams and just flat out drops in certsin areas. Maybe it's just the antenna? I'm in So Cal.
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I'm in Wisconsin.
I have also noticed that my phone roams more often than any other Sprint device that I have.
The S2 and S3 should be identical as far which cellular frequencies they listen to... so there shouldn't be any reason that the S2 gets service in 90 percent of the places the S3 doesn't even get roaming service.
I wonder how likely it is that the antenna write somehow got disconnected when I dropped the phone at some point in the past?
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I live in an area that is rated as "Good / Best" for Voice, with solid 3G coverage (per their site map & past phone experience) but do not have LTE available here yet.
I've had the GS3 for < a day and was able to test side by side just moments apart from deactivating my old HTC phone.
I immediately went from a 3 year old phone getting -80dBm to -92dBm on the GS3. I have used the 3G on my HTC phone day in and out here for the entire 3 years of the phone, when suddenly, the GS3 was timing out while trying to download Google Chrome from the Play Store. Web page loads are bursty... hot/cold/hot/cold and SpeedTest.Net App seems to confirm the story...
I could not complete SpeedTest.Net due to "communication issues" nor download anything until I forced the phone to CDMA only. Unfortunately, even though I can now USE the phone, the speeds are still kinda rough:
Pings are ranging 800ms - 1300ms consistently ( I was used to 200ms or less )
Downloads are 30-80kbps, I was used to 350-500k.
Brief Real-world testing of moving through web pages, loading videos and browsing the playstore also lean towards the numbers I'm seeing.
Not sure about what to do. Maybe the HTC EVO 4G LTE would have better signal. It's hard to determine without personally testing, there's a LOT of complaints both ways, on both forums. I'll continue to evaluate and give it a chance to improve. Maybe it was a bad night last night.

The word thing is that I get better speeds and reception on Sprint's network in Milwaukee than I do with my S2.
As soon as I leave the city, or even leave Sprint's network, the S3 becomes prone to LOS while the S2 chugs along happily.
And, as I said before, this is with the same PRL.
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I've been noticing a lot more random LOS, and other signal issues in areas I've had signal before, and good signal at that on both my Photon and iphone. Is there a better PRL or Profile to use that will improve this or is it just something on Samsung's end that is gonna be what it is?

[Q] NYC - Tmobile first time user

Hi, I've been thinking of switching to Tmobile from Verizon and pulled the trigger on GS4 (ordered 2 for me & my brother).
We both live in NJ and work in Midtown Manhattan. I'm not sure if this is unusual, but our data service has been VERY spotty and we're having hard time even connecting to data. Sometimes browsing seems fine, while other times I get no data at all. Voice works fine. This applies to both indoor and outdoor. I read some threads on howardforums and other sites where people say Tmo in Manhattan is great except in a few buildings. Is this true?
I probably should've done a test drive beforehand, but one of my colleagues assured me his Tmo was fine. He said it's been exceptionally unstable for the past few days..
Tmo rep told me I could return within 14 days without restocking fee, so I'm not sure what to do. I understand Tmo LTE will be rolled out here around June; is it going to help a lot?
Verizon LTE in NYC is terribly slow, but it's at least stable. Any opinion would be greatly appreciated.
Thanks!

TMO in the big apple
I live in queens and frequently visit nyc and I can confirm that I pretty much always have perfect 4g cell reception. The only times I have spotty reception are in the subway (and only certain subway lines! I seem to get decent reception on the F/E) and when heading out deep in to east long island

cliffyb said:
I live in queens and frequently visit nyc and I can confirm that I pretty much always have perfect 4g cell reception. The only times I have spotty reception are in the subway (and only certain subway lines! I seem to get decent reception on the F/E) and when heading out deep in to east long island
Click to expand...
Click to collapse
Hmm yeah I've seen a lot of people saying that. I doubt this is a phone issue since both of our GS4s are behaving that way. We get full bars, 4G with arrows flashing on the notification bar, but no data...
Tried modifying APNs, but still no luck..
Which could possibly be causing the problem??

sk2609 said:
Hmm yeah I've seen a lot of people saying that. I doubt this is a phone issue since both of our GS4s are behaving that way. We get full bars, 4G with arrows flashing on the notification bar, but no data...
Tried modifying APNs, but still no luck..
Which could possibly be causing the problem??
Click to expand...
Click to collapse
Tmo 4g is generally slow in manhattan. Often times on any phone I have i'll get stuck in "it's sending upstream but nothings coming downstream " mode

bezerker said:
Tmo 4g is generally slow in manhattan. Often times on any phone I have i'll get stuck in "it's sending upstream but nothings coming downstream " mode
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i get around the 3 boroughs (ny/bk/qns) and I can say the only place where the internet craps out is deep into midtown manhattan

I live and work in Manhattan I always have constant 4G every test of done between HTC Amaze to the new galaxy s4 has been minimum of eight megabits downstream and two to three megabits upstream majority of the time its 15 megabits plus I have never found spotty 4G anywhere in New York City when you leave New York City I can guarantee you your service will go down when I Drive upstate New York my service is in and out constantly. I live in lower Manhattan and I work in midtown Manhattan just my 2 cents.
best

I go to school in mid town and I must say for the past couple days it's been horrible the service is horrible hopefully they fix it soon it might be all those new iPhone users lol
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xSunny said:
I go to school in mid town and I must say for the past couple days it's been horrible the service is horrible hopefully they fix it soon it might be all those new iPhone users lol
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Just talked to tech rep at Tmo and he said I'm right in the middle of 4 2G towers with closest 3G tower 2 blocks down. I'm a block away from the grand central..
Anyways he said there's nothing he can do from his end and recommended using wifi in the office. Probably won't get better until they roll out LTE by this summer...

Im 59th Street and the service is 4G status but internet is down to like 2g speeds i cant even load a instagram picture

xSunny said:
Im 59th Street and the service is 4G status but internet is down to like 2g speeds i cant even load a instagram picture
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Generally, the more people on the same tower, the slower the internet goes

Kid Poker said:
Generally, the more people on the same tower, the slower the internet goes
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Click to collapse
Yeah i think i know that but still t-mobile service has been lacking or it just might be the re-framing hasn't been completed yet and the city shows a little lte here and there so the phone might be trying to switch back and fourth causing the speed issue..