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I dropped my HTC Desire and i have no display, i can see crack on the LCD. Can anyone help me how to get replacement LCD or get it repaired.
Get in touch with htc support. They will collect it from you free of charge and tell you how much the repair cost would be.
If youre in the uk I can give you the number, otherwise do an email contact on the website. They respond fast.
paulruk said:
Get in touch with htc support. They will collect it from you free of charge and tell you how much the repair cost would be.
If youre in the uk I can give you the number, otherwise do an email contact on the website. They respond fast.
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Click to collapse
can you let me know how much it cost to get your phone repaird. just want to know how expensive they are
When I wanted to replace my digitizer screen on HTC diamond 2 they told me it will cost me total old 30 pounds including postage.
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Sent via the XDA Tapatalk App
I emailed HTC and surprisingly they answered very quickly and they asked me to book it for repair on Monday and I'll update you how much it costs.
This would be useful information, I dropped my Magic quite a number of times and it survived, but with the much larger screen on the Desire... I am really afraid to drop it.
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Sent from my HTC Desire
Ohh maan! This morning my Desire was on a bedside cabinet and in some kind of mood I swiped it off and it hit the floor and the screen came out and cracked the glass and the case!!! I desperately tried putting it together but ended up pulling more of it apart and as the device got bigger the wires inside snapped and the glass shattered
Then I woke up
(true story)
Ohh maan! This morning my Desire was on a bedside cabinet and in some kind of mood I swiped it off and it hit the floor and the screen came out and cracked the glass and the case!!! I desperately tried putting it together but ended up pulling more of it apart and as the device got bigger the wires inside snapped and the glass shattered
Then I woke up
(true story)
Click to expand...
Click to collapse
What a nightmare......
Sent from my HTC Desire using Tapatalk
dropped mine a few weeks ago and the screen cracked, have been trying the local repair shops but the part isnt available yet. contacted htc and they arranged for a courier to collect it this morning. they werent able to give me a quote over the phone but would get back in touch within 5 days with a cost for repair. really hope its not overly expensive but i have a bad feeling
They gonna collect my phone tomorrow and cost of repair around £150 approx.
got quoted £119. not sure how its broken down though, i have 2 different levels of repait one at £45 and one at £28. not sure why when there is only one thing wrong and thats the glass. i have contacted them again though.
apparently if i want it back without them repairing it it will be £15 they kept that bit quiet.
on another topic, does anyone know when the local mobile phone repair shops will have the parts for the desire
My screen cracked this morning.
Called them and the lady quoted me £65.37 for the repair,
£11 for UPS then VAT on top so roughly £90.
Declined, thinking the local stores would be cheaper
but none of them have the part in stock.
Looks like I've no choice but to call back HTC and
hope they return the phone is asap.
Next time I'll buy a case for the phone since
the "screen" protector didn't protect the damn screen!
Okay finally got the actual quote screen costs £45 and £28 for some repair and £28 labour plus VAT so final cost £119.
I'm getting mine back tomorrow from repair also, cost me £120ish which was a bummer, but to be honest I was expecting more, with iPhone screens and digitisers costing up to £100 on their own
spare part
Hi,
I repair HTC Desire cracked screen myself, it's not so hard as it looks. If somebody is interested, I have two HTC Desire digitizer for £40 at my location in Czech republic and I can send it anywhere.
Just contact me at [email protected]
I cracked my Desire's screen last tuesday, in friday i sent my cell to the service and they did not tell me what will be the price of repairing my htc.
I am not such an expert with repairing phones so I will have to pay for the service. Will update with the price.
Got my phone back yesterday, and a case came today. Same phone as before, and all in great condition and working well, other than some dust now stuck under the screen which I might try to get some money knocked off for
nokli said:
Next time I'll buy a case for the phone since
the "screen" protector didn't protect the damn screen!
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Click to collapse
I've never used a screen protector in my life and not really a big fan of them.
Good call on buying the case, stands up to a lot more damage than an invisible shield can and also protects the rest of the phone, not just the screen.
here is something rediculous for you, HTC Service Centre charges you around 28 quid to format and restore original firmware its they have to do after repairing the handset.
Just spoke to the HTC repair centre this afternoon and I have to say I'm not happy.
Stupidly dropped the phone last Tuesday and smashed the screen. Called HTC that afternoon and they had it uplifted the following morning.
First thing friday I get a quote, £128 which I promptly (but grudgingly) authorised and then expected the phone back either today or tomorrow as they said it would take no more than 5 days.
However, having heard nothing I called them for an update and was told rather interestlingly that they'd been "overwhelmed by the number of returned Desires with smashed screens" and were now out of stock of the replacement parts!
What's more (yes, it gets worse) their expected arrival is now been held up by (you've guessed it) the current problems being caused by the volcanic ash and it could be another week before I'll get the phone back!
I have had vertical banding issues since day 1 with the LCD, and I contemplated returning the phone (to China) because of it. Instead, the seller notified me he'd pay to have the LCD replaced, either in the US at my choice of phone repair stores, or send it back to China and he'd send to a shop to do it. I'd do it myself if I could find a supplier for the LCD/glass digitizer (I have done it on multiple Nokia phones, including a 5800XM). Alas, while finding a suitable repair shop, I cracked the glass.
Am I the first one to drop the Galaxy Nexus? It fell about a foot onto bricks, and now I have a crack in the glass extending from the earpiece to the power button. I called around and I am the first in the Minneapolis/St. Paul metro area to break their Galaxy Nexus.. great. My case and screen protector haven't even come yet.
Does anybody have any advice on where to go from here? Do I ship the phone back to China (expensive, and I'll be without a phone for 3-4 weeks)? I can't believe I had my Nexus One for two years, dropping it all over the place, and it's still in beautiful shape, while this one has LCD issues from day one, and now cracked glass after a single small fall (that the Nexus has taken many times.. I need to stop driving with the phone in my lap).
done it many times (phone on lap when driving) then forget when i get out and it gets thrown out of the car onto the ground.
many places dont have nexus accessories yet ... ghost armour needs 10 days to even get a screen protector in (they put on a htc sensation cover for now - doesnt even cover the screen itself, let alone the entire from !)
I took a look at the Galaxy Nexus teardown on ifixit. Link HERE.
If you look at steps 6-8 you'll see that popping the screen/digitizer out really isn't too bad at all. The real issue will be finding the screen/digitizer in one piece for a decent price. I looked around on Amazon and EBay and failed at finding any for sale.
However, if you can find a screen/digitizer for under $200 somewhere I would follow the ifixit instructions and change it yourself.
I browsed through the teardown and it doesn't seem like that'd be an issue at all. I have done a fair amount of phone repairs previously, including lcd replacement and smt soldering on the phone's main PCB. The problem is that I can't find anywhere that sells the digitizer/LCD. Looks like it's back to china for this guy.
Yeah I've thrown the N1 out of my lap probably twenty times in the past two years. It's always taken it like a champ. I wish they had used gorilla glass on this phone.
I've dropped my GN twice already, once onto a concrete floor. So far, I've been lucky. Can't find any damage. It's not too reassuring to hear that it will crack so easily, though.
FYI, even Gorilla Glass isn't shatter-proof. Highly scratch resistant, but not shatter-proof. Give it the right point-load, and it will also shatter.
I know that Gorilla Glass isn't shatterproof, but I have seen unspeakable things done to my N1 and nothing has ever come of it. I'm still putting off sending this back to China.. I have a feeling it'll be gone for a month or more.
Ouch Sorry To Here Better Send Back 2 Repair
Mine's fallen from my lap onto pavement twice, getting out of the car of course, but so far my Otterbox Commuter has saved it.
My GN screen hair line cracked mysteriously.
My GN screen hair line cracked mysteriously.
http://www.youtube.com/watch?v=7rkz36Q-xZY
Galaxy nexus screen cracks far too easily. - YouTube
http://www.youtube.com/watch?v=7rkz36Q-xZY
Others have no idea how it’s happened to their phones as well!
http://forum.xda-developers.com/showthread.php?p=21535889
Maybe it’s the new fortified glass design that’s flawed?
Maybe it’s weather related, from indoor to cold outdoors?
Maybe it’s just a bad design overall?
I just want to warn others of it’s extreme fragility.
Maybe it's you, bumping into something hard and pointy?
I've dropped mine twice on ceramic tile from waist height and had no damage other than a couple of scratches on the screen. Maybe it was just a particularly unlucky drop?
lol yeah phone on lap while driving is death for phones.... done that many many many times with too many phones.
update
BestBuy Canada's mobile communications manager Danielle has worked out a 50% off new phone option for me, as their policy they say is no "physically" damaged phones can be returned.
I have asked for an Iphone 4s 64gb in order to resell it and recoup my loss with via the accelerated deprecation screen defect of this galaxy nexus.
maybememe said:
My GN screen hair line cracked mysteriously.
http://www.youtube.com/watch?v=7rkz36Q-xZY
Galaxy nexus screen cracks far too easily. - YouTube
http://www.youtube.com/watch?v=7rkz36Q-xZY
Others have no idea how it’s happened to their phones as well!
http://forum.xda-developers.com/showthread.php?p=21535889
Maybe it’s the new fortified glass design that’s flawed?
Maybe it’s weather related, from indoor to cold outdoors?
Maybe it’s just a bad design overall?
I just want to warn others of it’s extreme fragility.
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Click to collapse
I've had my phone for about 2 months or so. Found out the hard way how fragile the glass was when my keys left a few minor scratches on it the second day of use. Well yesterday the hairline crack appeared between the power button and the volume rocker. Samsung says its physical damage caused by dropping the phone or having it in my pocket. What... I can't put my phone in my pocket anymore. Well the long and short of it is I have to send the phone back to the country of origin England in this case and I have to pay for the repair. I'm trying to find the glass assembly so I can replace it my self. So far no luck on Google. I agree with all the comments about the glass being too weak on this phone. Long live the Nexus one which I've switched back to till I figure out how to get this galaxy broken glass fixed.
I've got a broken line on Glass of my Gnex, I hate, very hate, this at only 4 month of usage.
Can i send my Gnex to Samsung and use a Warranty to change it?
This is a genuine question so I'm not trying to get anyone's back up, but is mobile insurance not that popular outside the UK? You can barely leave the stores here without being sold it!
Sent from my Galaxy Nexus using XDA
I'm pretty sure phone insurance is popular in a lot of places. Asurion here in the US is only like $2 or $5 a month, with a $100 deductible for any smartphone that has been lost, damaged, etc...
anton2009 said:
I'm pretty sure phone insurance is popular in a lot of places. Asurion here in the US is only like $2 or $5 a month, with a $100 deductible for any smartphone that has been lost, damaged, etc...
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I assumed so, but tend to see a lot of similar posts of damaged or defective phones and no mention of insurance. Always seems to focus on returns or DIY repairs. Just wondered if insurance was particularly costly overseas. Seems not.
Sent from my Galaxy Nexus using XDA
killyouridols said:
I assumed so, but tend to see a lot of similar posts of damaged or defective phones and no mention of insurance. Always seems to focus on returns or DIY repairs. Just wondered if insurance was particularly costly overseas. Seems not.
Sent from my Galaxy Nexus using XDA
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Click to collapse
I called asurion and was told that my nexus was covered. What I wonder is if I break, lose it or whatever will they be replacing with another nexus or give me a substitute. Anyone have more info on that?
Sent from my Galaxy Nexus using xda premium
evohog said:
I called asurion and was told that my nexus was covered. What I wonder is if I break, lose it or whatever will they be replacing with another nexus or give me a substitute. Anyone have more info on that?
Sent from my Galaxy Nexus using xda premium
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Click to collapse
In the UK you get either a cash value or a replacement nexus. You would only get a substitute if the goods are no longer on general sale. Usually electronic goods I have claimed on have been cash (minus the excess) to the phones purchase price. Make sure you have advised them and can prove the cost or you may end up with a settlement below the phones true value.
For example, my laptop was worth £500 when new, but I have only insured it for £300 as I know I can get a decent replacement and keep my premiums down. I have my nexus insured for £400 as I know this will buy most new phones outright should I lose it
Sent from my Galaxy Nexus using XDA
I'll be quick with the story, the phone fell from waist height screen down onto tiles and smashes a huge portion of the bottom, the phone still works however I can see discoloration on the screen meaning the LCD is definitively broken however I can still use the phone. I have researched and sending it to repair with HTC will cost me £150 which is way too much and I don't want to risk buying a fake £50 screen of ebay and then risking again with fixing it myself unless it's absolute necessary.
What I thought about doing was:
Asking a phone repair shop (I live in Birmingham UK) about how much it would cost to replace it? If it's anything under £90 I think I could agree to it.
Thank you for the answer up front because in the past 2 weeks I have developed a strong bond with this beast and it breaks my heart to see my baby shattered .
pro_Ove said:
I'll be quick with the story, the phone fell from waist height screen down onto tiles and smashes a huge portion of the bottom, the phone still works however I can see discoloration on the screen meaning the LCD is definitively broken however I can still use the phone. I have researched and sending it to repair with HTC will cost me £150 which is way too much and I don't want to risk buying a fake £50 screen of ebay and then risking again with fixing it myself unless it's absolute necessary.
What I thought about doing was:
Asking a phone repair shop (I live in Birmingham UK) about how much it would cost to replace it? If it's anything under £90 I think I could agree to it.
Second option is the one I am most questionable about and I would like someone to advise me on. I was thinking about signing up for an insurance plan (I am currently with Vodafone, no insurance) then waiting some time and then claim on the insurance and receive a new phone, my question is; would that work? How long would I have to wait? Will I have to subscribe to some kind of premium plan for it to work? If so how much would it cost?
Thank you for the answer up front because in the past 2 weeks I have developed a strong bond with this beast and it breaks my heart to see my baby shattered .
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Have you only had the phone for 2 weeks? My HTC One X screen cracked after just 2 weeks of ownership. I sent it off to HTC and received a quote of $300 SGD (I live in Singapore these days but it's about 150 quid) I complained stating that I had owned 3 HTC devices over the last 5 years (Diammond, Desire, Desire HD) and never cracked a screen, yet with the HTC One X and it's supposedly hardended Gorilla Glass the screen broke is under 2 weeks. It took 3 phone calls and a week without my phone, but they halfed the repair quote to $150 (75 quid).
My friend's screen completely shattered after the phone fell off the couch and he also managed to get it repaired for $150... just call up and argue your point.
If you do get it repaired make sure you buy a case and screen protector, I'm convinced that even just a little bit of cushioning on the screen goes a long way with these screens.
jo3yp said:
Have you only had the phone for 2 weeks? My HTC One X screen cracked after just 2 weeks of ownership. I sent it off to HTC and received a quote of $300 SGD (I live in Singapore these days but it's about 150 quid) I complained stating that I had owned 3 HTC devices over the last 5 years (Diammond, Desire, Desire HD) and never cracked a screen, yet with the HTC One X and it's supposedly hardended Gorilla Glass the screen broke is under 2 weeks. It took 3 phone calls and a week without my phone, but they halfed the repair quote to $150 (75 quid).
My friend's screen completely shattered after the phone fell off the couch and he also managed to get it repaired for $150... just call up and argue your point.
If you do get it repaired make sure you buy a case and screen protector, I'm convinced that even just a little bit of cushioning on the screen goes a long way with these screens.
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Click to collapse
I need a screen that covers the whole screen, but dont think there is on
jo3yp said:
Have you only had the phone for 2 weeks? My HTC One X screen cracked after just 2 weeks of ownership. I sent it off to HTC and received a quote of $300 SGD (I live in Singapore these days but it's about 150 quid) I complained stating that I had owned 3 HTC devices over the last 5 years (Diammond, Desire, Desire HD) and never cracked a screen, yet with the HTC One X and it's supposedly hardended Gorilla Glass the screen broke is under 2 weeks. It took 3 phone calls and a week without my phone, but they halfed the repair quote to $150 (75 quid).
My friend's screen completely shattered after the phone fell off the couch and he also managed to get it repaired for $150... just call up and argue your point.
If you do get it repaired make sure you buy a case and screen protector, I'm convinced that even just a little bit of cushioning on the screen goes a long way with these screens.
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Click to collapse
Yes 2 weeks today, I too had two HTC's in the past, a Wildfire and a Desire and they both went through hell of usage (especially the Desire) The cases on both phones were scratched and dented but the screens were perfectly fine with slight scratches, barely visible. My mother has a Desire S which also goes through rigorous and clumsy use and my father has the Sensation which I could also add to the conversation with HTC.
My question is how can I argue with them? If they disagree what should I do? Just hang up? Please if you can give me more detail about your case, you shed light on this dark day for this sir I thank you .
I have phoned HTC and arranged it to be picked up for repairs on Monday, the phone operator has said that if it's just the screen to be replaced then it will cost me about £100 which hurts but I don't mind however I am sure they will try and charge me more, I have also mentioned that the screen had flickered before and it was unresponsive (It sometimes wouldn't pick up the touch however after cleaning the screen properly it worked again) so I will try arguing heavily when I get the quote.
To be honest, this is why phone insurance exists...
Sent from my HTC One X using xda app-developers app
pro_Ove said:
Yes 2 weeks today, I too had two HTC's in the past, a Wildfire and a Desire and they both went through hell of usage (especially the Desire) The cases on both phones were scratched and dented but the screens were perfectly fine with slight scratches, barely visible. My mother has a Desire S which also goes through rigorous and clumsy use and my father has the Sensation which I could also add to the conversation with HTC.
My question is how can I argue with them? If they disagree what should I do? Just hang up? Please if you can give me more detail about your case, you shed light on this dark day for this sir I thank you .
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Click to collapse
I had to just continue arguing that the phone is advertised as having unbreakable Gorilla Glass and was even throw on the floor during some press conferences, yet my screen broke withint 2 weeks without being mistreated. Don't just hang up, ask to speak to their supervisor if the person on the phone is unable to help you. I had to speak to 3 different people, but mine broke within 2 weeks of it being released. My friend broke his after 4 months and was quoted $150 after just one phone call to them. I think they must be getting a lot of complaints about the screens, so fingers crossed it will be easy for you
jo3yp said:
the phone is advertised as having unbreakable Gorilla Glass and was even throw on the floor during some press conferences
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Click to collapse
Reference, please.
jo3yp said:
I had to just continue arguing that the phone is advertised as having unbreakable Gorilla Glass and was even throw on the floor during some press conferences, yet my screen broke withint 2 weeks without being mistreated. Don't just hang up, ask to speak to their supervisor if the person on the phone is unable to help you. I had to speak to 3 different people, but mine broke within 2 weeks of it being released. My friend broke his after 4 months and was quoted $150 after just one phone call to them. I think they must be getting a lot of complaints about the screens, so fingers crossed it will be easy for you
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Click to collapse
When booking my phone for repair the person I have spoke to said that they will quote the price of the repair through email and I should also respond through email, will I still be able to get to them through a phone? They have also said that if it's just the screen that needs replacing then the repair should cost about a £100.
And just a question on the side, did they hard reset your phone? I'm just wondering because they have no reason to really...
Thanks again for the reply!
pro_Ove said:
When booking my phone for repair the person I have spoke to said that they will quote the price of the repair through email and I should also respond through email, will I still be able to get to them through a phone? They have also said that if it's just the screen that needs replacing then the repair should cost about a £100.
And just a question on the side, did they hard reset your phone? I'm just wondering because they have no reason to really...
Thanks again for the reply!
Click to expand...
Click to collapse
It's worth trying to give them a call.
They will install the RUU to return it to stock, they always do. It's quick, cheap, easy, and probably fixes a large portion of the problem phones they receive. There are simply too many apps that misbehave for them not to want to do this.
Obviously in your case, it's not required, but they will probably want to run a test afterwards in a clean environment.
I have received a quote for £146, rang HTC twice and both of the operators told me there is nothing they can do about it, it's up to the service repair center and no matter what my argument was they would just repeat themselves until one of them said I could raise a complain and they should get back to me within 3 days (funny thing because upon asking wherever I could raise a complain with the second operator they said there is no way of doing that). Is what they are saying true?
pro_Ove said:
I have received a quote for £146, rang HTC twice and both of the operators told me there is nothing they can do about it, it's up to the service repair center and no matter what my argument was they would just repeat themselves until one of them said I could raise a complain and they should get back to me within 3 days (funny thing because upon asking wherever I could raise a complain with the second operator they said there is no way of doing that). Is what they are saying true?
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Click to collapse
let's be honest, the phone isn't advertised as having 'unbreakable gorilla glass' ( i know it wasn't you that said that , but either way it's bull****)
it's advertised to have gorilla glass, which is advertised to be stronger than normal glass. do remember that glass is very fragile, gorilla glass is still glass after all.
to be honest, i don't see why htc should give a discount? you dropped it, its not their fault, why should they pay for it!
i know it sounds harsh, and all you want is it to work again, but you can't blame htc for it, thats just ridiculous.
EDIT: quite frankly, i think it's stupid that they gave anyone a discount for a smashed screen. whoever authorised that probably has been either fired or had a warning by now..
Hello, so I thought it might be helpful to share my experience. I got my Note 7 on launch day (August 19th) from a retail Bell Store here in Canada. The salesperson offered to sell me as case as well but I thought it was ugly and didn't want to cover up this beautiful device. I also turned down purchasing extra insurance as I have never broken a phone before and I've had a lot of them.
Anyway it wasn't even 24 hours later I was working and the phone slipped from my hand...max 4 inches from the ground... But on to concrete. It unfortunately also hit on the edge and shattered the top left corner of the display. I was surprised at the damage this being Gorilla Glass 5 and all.
The display still worked just small part of glass missing and cracks. I knew this would drive me nuts and not something I could live with so I called Samsung to see if I could pay to have it fixed. They suggested I either send it to a repair shop or take to a local authorized one in person. There was a place about 3 hour drive away so I went this route. The place couldn't do it right away, they had to order a replacement display because they had none in stock. I went to Atlantic Cellphone Repair in Moncton, New Brunswick. Less then one week later it was in and I dropped off my phone. It was the first Note 7 they had done. They were going to ship it to my home to save me the trip again because the guy who specializes in the newer Samsung phones was out for the day.
It cost me around $400 Canadian to have fixed. It's coming in the mail today. I should have taken a picture of before but I forgot. I've been assured by Samsung it will still maintain the waterproofing. I don't plan on ever completely submerging it anyway but this is still important to me.
Ill update later today with how the repair turned out, after I get it home and try it out. I'm now going to be using a case even though I hate to. This phone needs it it seems.
Update: Got it today and highly impressed. They seem to have also replaced the metal band part as it had chips before but looks pristine and had another Qualcomm sticker on it where I had taken the other off. So while it's expensive it did turn out good.
Hello Z Fold 3 users,
so I have been playing around with my Fold 3 for a month now and I have noticed two things that are really bothering me:
1) Inner crease bump and strange clicking noise when pressing on it - when touching the inner display crease like 1/3 way up from the bottom there is a visible bump in the inner screen. When I touch it it goes down under the pressure and giving the strange clicking noise like the part of the screen is not properly mounted. Anyone experiencing the same issue ?
2) Recently (like one or 2 days ago) I have noticed that when I am using the inner screen sometimes I have black screen appears for like half of the second and then goes back to normal. I am now trying to replicate the issue on the outer screen just for testing purposes but I think something is wrong with my inner screen. Anyone experiencing the same issue ?
I've had mine for about a month now, and i've noticed the inner crease has become a lot more pronounced. It was hardly there at first but now its really noticeable. I'm still happy with the device though.
I don't know how close your issue is to mine but I had an air bubble along crease and a few days later it got bigger and put pressure on the crease until the crease has a thick solid black line from top to bottom and the right side of inner screen no longer worked.
I managed to get it fixed through warranty by going to a samsung service center but not before the phone rep and store rep try to make it seem like I was responsible for the issue. They ended up repairing it in 3 hours but they did a professional job. I thought the phone was a replacement. Had stickers everywhere like when you first buy it. Would have preferred a replacement so I could avoid waiting but that's what Samsung care plus is for with the $250 deductible.
P.S, if you have care plus and you have an issue that is covered through warranty, don't tell them you have care plus or they'll try to get you to do it through them and they always charge that $250 deductible. Warranty repairs are free
@Sugaaa - I think I will wait for now. I read a lot of posts on reddit and a lot of users reported similar thing as I did (inner crease bumps and clicking sound when pressing, they even contacted Samsung support and they said it is normal since one part of the screen is not attached because of the brushes inside the hinge).
As for the second issue (black outs on the inner screen) - I did not notice it on the outer screen, so probably there is either software issue or (I hope not) the hardware issue with the screen. I will be watching the inner screen and if the issue still persists I will go to the Samsung service center. Unfortunately it is very difficult to replicate this issues since it happens randomly :/
By the way - I can see a lot of users complaining about the Z Fold 3. I had Fold 2 previously and I told myself I would never buy Fold 3 but I did... It is terrible that you buy a phone which costs 2000 dollars and you have a lot of issues with it..
As for the Z Fold 2 I had like 6 or 7 versions from different distributors and they all had loose hinge and crackling hinge noise from the beginning - believe me I could not even use the phone without noticing it so I ended up buying another phone. It seems that Samsung made a hinge in Z Fold 3 a lot stronger but still you have another issues to complain about..
letitgoo said:
@Sugaaa - I think I will wait for now. I read a lot of posts on reddit and a lot of users reported similar thing as I did (inner crease bumps and clicking sound when pressing, they even contacted Samsung support and they said it is normal since one part of the screen is not attached because of the brushes inside the hinge).
As for the second issue (black outs on the inner screen) - I did not notice it on the outer screen, so probably there is either software issue or (I hope not) the hardware issue with the screen. I will be watching the inner screen and if the issue still persists I will go to the Samsung service center. Unfortunately it is very difficult to replicate this issues since it happens randomly :/
By the way - I can see a lot of users complaining about the Z Fold 3. I had Fold 2 previously and I told myself I would never buy Fold 3 but I did... It is terrible that you buy a phone which costs 2000 dollars and you have a lot of issues with it..
As for the Z Fold 2 I had like 6 or 7 versions from different distributors and they all had loose hinge and crackling hinge noise from the beginning - believe me I could not even use the phone without noticing it so I ended up buying another phone. It seems that Samsung made a hinge in Z Fold 3 a lot stronger but still you have another issues to complain about..
Click to expand...
Click to collapse
Sounds like a hardware issue if you've already updated software to the latest. Reset the phone, capture video of it while doing it as well as showing it was freshly reset so they don't tell you to reset it to fix the issue, then show them the video. They'll either give you another one or replace the main board on the same day. Since you said it's random, have a camera set up ready to record any time you use the phone like on a desk.
Majority of fold 3 haven't had issues. We're just unlucky. I bought my fold 3 512gb lke new on fb for $950 then got a free warranty repair so can't complain. What I don't like is their reps deciding if phone will be covered under warranty. Lots of people are given a hard time and multiple visits and workarounds to get that free repair or replacement
letitgoo said:
@Sugaaa - I think I will wait for now. I read a lot of posts on reddit and a lot of users reported similar thing as I did (inner crease bumps and clicking sound when pressing, they even contacted Samsung support and they said it is normal since one part of the screen is not attached because of the brushes inside the hinge).
As for the second issue (black outs on the inner screen) - I did not notice it on the outer screen, so probably there is either software issue or (I hope not) the hardware issue with the screen. I will be watching the inner screen and if the issue still persists I will go to the Samsung service center. Unfortunately it is very difficult to replicate this issues since it happens randomly :/
By the way - I can see a lot of users complaining about the Z Fold 3. I had Fold 2 previously and I told myself I would never buy Fold 3 but I did... It is terrible that you buy a phone which costs 2000 dollars and you have a lot of issues with it..
As for the Z Fold 2 I had like 6 or 7 versions from different distributors and they all had loose hinge and crackling hinge noise from the beginning - believe me I could not even use the phone without noticing it so I ended up buying another phone. It seems that Samsung made a hinge in Z Fold 3 a lot stronger but still you have another issues to complain about..
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I got my phone for $850 (no trade in) I just need to stay on my $30 per month phone subscription plan for 21 months. On top of that got freebies and one year free Care+.
I think Samsung just inflated the recommended price and then give huge discount to entice buyer. Samsung never intended to sell the phone at $2000.
Fingers crossed my phone screen can last. Worst case get it replaced using care+.
Sugaaa said:
P.S, if you have care plus and you have an issue that is covered through warranty, don't tell them you have care plus or they'll try to get you to do it through them and they always charge that $250 deductible. Warranty repairs are free
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Good call, but they'll know you are a care+ customer from the serial no, Shirley?
Zerobim08 said:
I got my phone for $850 (no trade in) I just need to stay on my $30 per month phone subscription plan for 21 months. On top of that got freebies and one year free Care+.
I think Samsung just inflated the recommended price and then give huge discount to entice buyer. Samsung never intended to sell the phone at $2000.
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I think so too. I got a good deal at au$1,300 for the 512 GB model, (us$967, but includes 10% sales tax, so really about us$880) basically half price by trading in my Z Flip. I bought the ZF for au$1, 000 last year, got $1,300 trade-in!
I also got 2 years of care+ at half price. I'm happy to go naked with the confidence that I can get up to two replacements for any reason
Edit: oh yes, a local Aussie retailer was giving away a Samsung tv and ear pods with the Z Flip 3 too. It is definitely overpriced to allow deals that con you into thinking you're getting a bargain. Still happy though!
Zerobim08 said:
I got my phone for $850 (no trade in) I just need to stay on my $30 per month phone subscription plan for 21 months. On top of that got freebies and one year free Care+.
I think Samsung just inflated the recommended price and then give huge discount to entice buyer. Samsung never intended to sell the phone at $2000.
Fingers crossed my phone screen can last. Worst case get it replaced using care+.
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Not the case, as mine was $1,800. I did get the $200 Samsung credit from their app, but wasn't even told about it until I contacted Samsung chat about a different freebie listed on the site that the QR Code in the phone box goes to. I bought mine from Sprint so I could pay in installments.
I have a Samsung Galaxy Fold 3 256GB which is less than 4 months old. All of a sudden there is a thick black line anytime I unfold the device on the main screen. The right side of the main screen is also completely unresponsive to touch. The black line is as thick as the fold and does not go away. Main display was completely damaged automatically.
This appears to be a very clear flaw in the device as I've read many other posts regarding the same exact issue. Why is Samsung not taking responsibility for this flaw?