Develop Bugs

At& root policy

Does anyone know the official root policy at At&t? I waited about 3 months to root my Galaxy S but I want to root and flash mine now without worrying about the warranty in case I screw it up.

Root voids warranty... Just flash back to stock for warranty purposes you can get the odin tar at wwww. Samsung- updates. Com
Sent from my SAMSUNG-SGH-I747 using xda premium

It should, but I don't think it matters.
The way I understand it goes as follows: The terms of your warranty are set by Samsung. When you bring a phone to your AT&T store to have it replaced under warranty, AT&T is simply taking that phone and returning it to Samsung for you. The Samsung warranty clearly states that rooting your phone violates your warranty.
Despite that, when I called the support number and asked several people at AT&T, all of them assured me that rooting does not void my warranty. I even made one of the people I spoke with email it to me in writing, for what it's worth. I ended up deciding that it shouldn't really matter though because:
1. It is really easy to root without tripping the counter, and
2. If you go into the store to use your warranty, do you really think the person there will know what the binary counter is, no less how to check it? And if Samsung ends up saying that your phone's warranty was voided, AT&T takes the loss, not you.

mcnulty1 said:
The way I understand it goes as follows: The terms of your warranty are set by Samsung. When you bring a phone to your AT&T store to have it replaced under warranty, AT&T is simply taking that phone and returning it to Samsung for you. The Samsung warranty clearly states that rooting your phone violates your warranty.
Despite that, when I called the support number and asked several people at AT&T, all of them assured me that rooting does not void my warranty. I even made one of the people I spoke with email it to me in writing, for what it's worth. I ended up deciding that it shouldn't really matter though because:
1. It is really easy to root without tripping the counter, and
2. If you go into the store to use your warranty, do you really think the person there will know what the binary counter is, no less how to check it? And if Samsung ends up saying that your phone's warranty was voided, AT&T takes the loss, not you.
Click to expand...
Click to collapse
So if the warranty is voided according to Samsung, at&t will still replace it?
Sent from my SAMSUNG-SGH-I747

You can unroot/reset the flash counter so why risk submitting a phone that is rooted?
Just unroot and return it to stock first to avoid any hassle - even if some AT&T reps tell you it's ok they are not the decision makers and are OFTEN wrong/mis-informed.

jeffreii said:
You can unroot/reset the flash counter so why risk submitting a phone that is rooted?
Just unroot and return it to stock first to avoid any hassle - even if some AT&T reps tell you it's ok they are not the decision makers and are OFTEN wrong/mis-informed.
Click to expand...
Click to collapse
+1 - It's better to be safe then suddenly be on the hook for $600 to AT&T.

WA_Bob said:
+1 - It's better to be safe then suddenly be on the hook for $600 to AT&T.
Click to expand...
Click to collapse
What if your phone has been rooted, and the phone will not power on at all. Will I still be able to return and be covered under warranty?
Will AT&T be able to tell that the device has been rooted if it won't power on at all? (I flashed a rom for the 19300 accidentally)
Freaking noobie move. DOH!#$%[email protected]!!

oreo918 said:
What if your phone has been rooted, and the phone will not power on at all. Will I still be able to return and be covered under warranty?
Will AT&T be able to tell that the device has been rooted if it won't power on at all? (I flashed a rom for the 19300 accidentally)
Freaking noobie move. DOH!#$%[email protected]!!
Click to expand...
Click to collapse
Ouch! Well, you can only try and see but if it they tell you that "You bricked it, you bought it" you don't really have any options.

WA_Bob said:
Ouch! Well, you can only try and see but if it they tell you that "You bricked it, you bought it" you don't really have any options.
Click to expand...
Click to collapse
Luckily I am still under the Manufacturer's Warranty, and they replaced it with no problem. Although they did ask me if my device was rooted. I just told them "No" and crossed my fingers.
UItimately they replaced the phone. Thank you for you quick response.

With any luck they'll just go straight to re-imaging it and overwrite everything without bothering to look too closely at it. Then it would be sold or made a warranty replacement as a refurb and everything will work out. I'm sure this isn't the first time someone has brought them a brick and hopefully they're not bothered enough by it to look very closely at what happened to it.
However, I would take a closer look at what ROM you're flashing on which flavor of SGS 3 this time around. Bring in more than one brick and even the slowest sales person might get to wondering!

If you get lucky and the AT&T employee is a good person and your phone is having a hardware issue that could never be caused by root, they sometimes don't care about your phone being rooted. It has happened toa friend of mine.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

WA_Bob said:
With any luck they'll just go straight to re-imaging it and overwrite everything without bothering to look too closely at it. Then it would be sold or made a warranty replacement as a refurb and everything will work out. I'm sure this isn't the first time someone has brought them a brick and hopefully they're not bothered enough by it to look very closely at what happened to it.
However, I would take a closer look at what ROM you're flashing on which flavor of SGS 3 this time around. Bring in more than one brick and even the slowest sales person might get to wondering!
Click to expand...
Click to collapse
I know that's right. I will DEFINITELY be putting any ROM I consider flashing under a magnifying glass before flashing away. :victory:
Thank you for your time and your response on this matter, it has been very helpful.
God Bless

Quick stupid question

Managed to crack my digitizer yesterday so I need to bring my baby into the AT&T Warranty Center.
I can't find the an AT&T stock ROM posted anywhere here, does it matter which 'stock' it is or can it be international stock?
Thanks

Use Google for quick stupid questions.
Took me 30 seconds to find 3 links...
http://www.sammobile.com/firmwares/
http://samsung-updates.com/
http://forum.xda-developers.com/showthread.php?t=2052779

NightHawkUndead said:
Use Google for quick stupid questions.
Took me 30 seconds to find 3 links...
http://www.sammobile.com/firmwares/
http://samsung-updates.com/
http://forum.xda-developers.com/showthread.php?t=2052779
Click to expand...
Click to collapse
The problem was I wasn't sure if an non-AT&T stock ROM would be caught and have them void my warranty. I could find International Stock and other unmarked stock, however, I wanted to make sure that my warranty would be in tact. Thank you for providing me with links, however.

Don't forget to use triangle away

Return to stalk
Liquidmetal6 said:
The problem was I wasn't sure if an non-AT&T stock ROM would be caught and have them void my warranty. I could find International Stock and other unmarked stock, however, I wanted to make sure that my warranty would be in tact. Thank you for providing me with links, however.
Click to expand...
Click to collapse
I would not risk taking a rom'ed phone in for returns. I would follow the links posted. Not worth the hassel trying to explain everything to them.

Liquidmetal6 said:
Managed to crack my digitizer yesterday so I need to bring my baby into the AT&T Warranty Center.
I can't find the an AT&T stock ROM posted anywhere here, does it matter which 'stock' it is or can it be international stock?
Thanks
Click to expand...
Click to collapse
If I'm not mistaken, you can't take a broken phone into the warranty center. I tried to take a friends in and the manger said it had physical damage. They'll replace anything that had to do with hardware problems. Phone not turning on, connector problems, etc. But you can try and c what happens! So if you have insurance you'll probably have to go about it that route. :banghead:
twanskys204 said:
Don't forget to use triangle away
Click to expand...
Click to collapse
+1
Just make sure you clean it out good!
Sent from my SAMSUNG-SGH-I317 using Xparent SkyBlue Tapatalk 2

yeah, that isn't warranty so I don't know why you would waste time taking it there. It is damaged and a damage claim doesn't care if you are rooted, or Rom flashed or whatever. You will be purchasing a new phone or paying an insurance deductible.
Is there a new program that just replaces the screen for cheaper than the deductible on insurance?

shattered my screen, wont turn on.

I had a unfortunate mishap with the note 2 lat night. It is rommed but i cant take it back to stock now because it wont even turn on. do i call tmo and tell them i lost it, or i dropped it and get one coming in the mail? or when i send it back is it SOP for tmo to fix it and wipe it and then reflash from the fctory or will i get a huge bill when they find out it was rommed?
any input from anyone who knows first hand would be awesome. cant rock my old sensation for to long now.

Do you really need the opinion of "XDA" to tell what to do, in a situation like this?
It you dropped your phone and it won't turn on, just leave it on the shelf. You said you had another phone. Okay that's a wrap. Have a nice day.

I'm lost. Tmo will fix the glass for you. I'm sure you will have to pay either way because that's not a warranty item. If you're asking if you should commit fraud by claiming it's lost, then no. You broke it pay the price. If you're doing that I'm assuming you have insurance so then no need to lie anyways because insurance should cover glass.
Sent from my SGH-T889 using xda app-developers app

brickinphoneslol said:
Do you really need the opinion of "XDA" to tell what to do, in a situation like this?
It you dropped your phone and it won't turn on, just leave it on the shelf. You said you had another phone. Okay that's a wrap. Have a nice day.
Click to expand...
Click to collapse
wow, really? what i want to know is if i send in my phone that is rommed in on insurance. do they just plug it in and wipe it anyways to refurbish it or will it pop up that it has been rooted then i get a nasty dollar amount added to my bill? If you dont have any first hand experience with sending a rooted phone in then why would you reply that? anyways, I do have another hone but im not using my sensation for any longer then i have to.

You dropped your phone. Glass is shattered. Phone won't turn on. Sounds like a good reason to to turn into turn it in, regardless if it has root or not.
I crashed my car, while driving in the rain. Should I sent it out to get it fixed? It's been modified. What do I do?

brickinphoneslol said:
You dropped your phone. Glass is shattered. Phone won't turn on. Sounds like a good reason to to turn into turn it in, regardless if it has root or not.
I crashed my car, while driving in the rain. Should I sent it out to get it fixed? It's been modified. What do I do?[/QUOT
The guy has Insurance.. He is not Trying to get it fixed for free. He paid his insurance to pay for accidental drops.. Just like your car you crashed. If you had insurance you have a RIGHT to file a claim..
As far as samsung and carrier voiding warranty for it being rooted Yes they can. But i would think insurance for a ACCIDENT Repair that is clearly not the Fault of the phone being rooted. I Would think they will fix it. I know for a Fact a warranty like square Trade will fix it..
Wish i could tell you for sure But i have never warrantied to a carrier only to insurance company and only once. It was a Nexus 7 tablet ..
Good Luck..
One more thing.. No matter the outcome DO NOT LIE .Do not say you lost it.. That is very unfair.and is partly what drives prices up on insurance..
Click to expand...
Click to collapse

brickinphoneslol said:
You dropped your phone. Glass is shattered. Phone won't turn on. Sounds like a good reason to to turn into turn it in, regardless if it has root or not.
I crashed my car, while driving in the rain. Should I sent it out to get it fixed? It's been modified. What do I do?
Click to expand...
Click to collapse
really, that's the example you put out here? I have been rooting phones and all this for a few years now and the reason i asked this in the first place was everyone knows that when you root you phone the warranty is void. that is why i asked if anyone had any experience with sending in a rooted phone under insurance. If you dont have any experience with the question i asked, why reply?

ksnexusone said:
really, that's the example you put out here? I have been rooting phones and all this for a few years now and the reason i asked this in the first place was everyone knows that when you root you phone the warranty is void. that is why i asked if anyone had any experience with sending in a rooted phone under insurance. If you dont have any experience with the question i asked, why reply?
Click to expand...
Click to collapse
Most people are able to set it back to stock first so don't have to worry about it so you may not Hey a lot if first have experiences. I've seen plenty of people and rooted phones in and they say there was no problem. I've also seen a couple claim they were charged for the phone. Are you sure it won't turn on? Have you pulled the battery, put it back and tried download mode. Maybe you can blind Odin it so there's no risk.
Sent from my SGH-T889 using xda app-developers app

ksnexusone said:
really, that's the example you put out here? I have been rooting phones and all this for a few years now and the reason i asked this in the first place was everyone knows that when you root you phone the warranty is void. that is why i asked if anyone had any experience with sending in a rooted phone under insurance. If you dont have any experience with the question i asked, why reply?
Click to expand...
Click to collapse
The consensus had been that damage is damage in regards to insurance. The software status hasn't mattered in the past (unless CM10 suddenly makes you toss phones out of the car on the freeway).
You are not eligible for a warranty replacement as there is glass breakage. You have insurance, use it for the legitimate claim you have a right to make. This is an obvious replacement for the insurance guys.
In any case, as said before, don't lie.
Hastily spouted for your befuddlement

Coug76 said:
The consensus had been that damage is damage in regards to insurance. The software status hasn't mattered in the past (unless CM10 suddenly makes you toss phones out of the car on the freeway).
You are not eligible for a warranty replacement as there is glass breakage. You have insurance, use it for the legitimate claim you have a right to make. This is an obvious replacement for the insurance guys.
In any case, as said before, don't lie.
Hastily spouted for your befuddlement
Click to expand...
Click to collapse
beautifully written, thats what i was looking for me friend.

ksnexusone said:
wow, really? what i want to know is if i send in my phone that is rommed in on insurance. do they just plug it in and wipe it anyways to refurbish it or will it pop up that it has been rooted then i get a nasty dollar amount added to my bill? If you dont have any first hand experience with sending a rooted phone in then why would you reply that? anyways, I do have another hone but im not using my sensation for any longer then i have to.
Click to expand...
Click to collapse
Asurion doesnt care
Sent from my SGH-T889 using Tapatalk 2

Just to update everyone, I called tmo and they shot me over to asurion. they were really cool on the phone about this whole thing. she never asked anything about the software side of it.So i asked her about it just to know because i am not one to try to commit fraud an i appologize for giving that impression in the OP. She said that would not be an issue. Super good service thru Asurion with a long survey at the end.
I do appologize for a few of my replies yesterday. I guess the comment on rooting voiding the warranty thru people off but i was just stating that, not meaning i was gonna send it in for warranty replacement. Thanks again for giving your thoughts on this matter.

Glass shattered has nothing to do with what OS your phone runs. You have a hardware issue, not software.
Trying to get warranty work done because you bricked your device cuz you flashed a wrong rom, that would be an issue because your warranty covers you being on a stock device that should otherwise be working up to their standards they gave u warranty for.

My ex shattered my heart but I still turn on, your phone is being difficult lol
Sent from my SGH-T889 using xda premium

Lmao!!!!^
Sent From Land Of Ooo. Using a Jedi Mastered Note 2. :trooper:
"Where you think she at when she ain't with you?"...

Galaxysm said:
Lmao!!!!^
Sent From Land Of Ooo. Using a Jedi Mastered Note 2. :trooper:
"Where you think she at when she ain't with you?"...
Click to expand...
Click to collapse
Sleeping around lololol :thumbup::thumbup:
Sent from my SGH-T889 using xda premium

(Q) warranty exchange

I just drop my phone and I called tmobile. So they going to send me a new phone because the phone works fine but the screen inside is black in some areas. The phone is rooted and there is a custom recovery. I was planning to unrooted but the black eventually completely blacked out. So im wondering if they will find out its rooted and charge me for the new pbone that is exchanged to me? the phone still operates normally but the screen is blacked out almost 98% of the screen. so i can still flash via Odin and bring back to stock and official recovery and reset counter?
Sent from my SGH-T889 using xda app-developers app

Odin it back to stock, as I'm sure they'll probably send you the phone back when they see its not stock

Just an FYI, the black part of the screen thats getting worse is the screen being cracked and damaged and bleeding out.
The heading of this thread is Warranty Exchange, So just a heads up, if someone in the store sees its a broken screen and sees any scuffs on it they will deny your warranty claim. Theres also a good chance the people in the store wont notice but once it gets back to TMO or Samsung they might reject the "warranty" as its physical damage and considered customer abuse. Just a heads up. Not sure if you knew that or not.
Warranty covers defects of manufacturing and some software problems.
Dropping your phone and breaking the screen is not a warranty issue.

When t mobile figures out that the amoleds broken there going to charge you. When you call that's one of the first few things they ask..... water indicators, imei & physical damage. (Screen)...
Sent from my SGH-T889 using xda premium

I'd return the phone they send out and contact Samsung for screen replacement. They will do it right and are reasonably priced.
Hastily spouted for your befuddlement

culua said:
I just drop my phone and I called tmobile. So they going to send me a new phone because the phone works fine but the screen inside is black in some areas. The phone is rooted and there is a custom recovery. I was planning to unrooted but the black eventually completely blacked out. So im wondering if they will find out its rooted and charge me for the new pbone that is exchanged to me? the phone still operates normally but the screen is blacked out almost 98% of the screen. so i can still flash via Odin and bring back to stock and official recovery and reset counter?
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
If im not mistaken tmobile only cares that the phone isn't broken or has not been dropped in water.
Sent from my SGH-T889 using xda app-developers app

IAmSixNine said:
Just an FYI, the black part of the screen thats getting worse is the screen being cracked and damaged and bleeding out.
The heading of this thread is Warranty Exchange, So just a heads up, if someone in the store sees its a broken screen and sees any scuffs on it they will deny your warranty claim. Theres also a good chance the people in the store wont notice but once it gets back to TMO or Samsung they might reject the "warranty" as its physical damage and considered customer abuse. Just a heads up. Not sure if you knew that or not.
Warranty covers defects of manufacturing and some software problems.
Dropping your phone and breaking the screen is not a warranty issue.
Click to expand...
Click to collapse
Ok whats the point of me having 11.95 add to my phone bill every month. Why they are doing a warrenty exchange then? I told them the screen is not crack but inside it is black the strange part that I can slide my fingure to unlock the phone because I have sound unlock enable and I can still able to shut it down and put it in download mode in pitch black screen. But i manage to flash via odin back to stock.
Sent from my SGH-T889 using xda app-developers app

culua said:
Ok whats the point of me having 11.95 add to my phone bill every month. Why they are doing a warrenty exchange then? I told them the screen is not crack but inside it is black the strange part that I can slide my fingure to unlock the phone because I have sound unlock enable and I can still able to shut it down and put it in download mode in pitch black screen. But i manage to flash via odin back to stock.
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
Oh grasshopper, you are early in the warranty process. The reason they are doing the exchange is because you didn't tell them the problem started when you dropped the phone. Don't be surprised if you get a bill after a few weeks when they actually work on your phone. Damage is damage whether you can see it externally or not.
Oh, and why the $12 a month extra? Because of situations like the one you are in right now.
Hastily spouted for your befuddlement

Coug76 said:
Oh grasshopper, you are early in the warranty process. The reason they are doing the exchange is because you didn't tell them the problem started when you dropped the phone. Don't be surprised if you get a bill after a few weeks when they actually work on your phone. Damage is damage whether you can see it externally or not.
Oh, and why the $12 a month extra? Because of situations like the one you are in right now.
Hastily spouted for your befuddlement
Click to expand...
Click to collapse
I believe all they will charge you it's 175.00 that's the price for the asurion replacement
Sent from my SGH-T889 using Tapatalk 2

175.00 is better than paying 750.00 +/- for a new note lol...
Sent From Land Of Ooo. Using a Jedi Mastered Note 2. :trooper:
"Where you think she at when she ain't with you?"...

deeznutz1977 said:
I believe all they will charge you it's 175.00 that's the price for the asurion replacement
Sent from my SGH-T889 using Tapatalk 2
Click to expand...
Click to collapse
If he had insurance...
Hastily spouted for your befuddlement

So lets help the original poster by also clearing up a few things.
Warranty is for when a device fails due to manufacturer defect. NOT related at all to what you have.
To address the issue of you paying 12 bucks a month. Thats called Insurance. NOT Warranty.
What will happen is you need to file a claim with the carrier and / or insurance company, more then likely its Asurion.
You will then pay a deductible, as another person has metntioned its in the 150-200 range. They will send you a replacement device, most likely refurbished, and you send in the broken. Then your done.
To address the screen touch still working, you did not damage the glass or the touch sensor part which is built into the glass. You broke the LCD when you dropped it.
The LCD has nothing to do with touch sensing, the LCD is only a display. Again, if you failed to tell them that you dropped the device then they will think its a warranty issue and the display stopped working. But the display didnt stop working, it got broken when you dropped it.
So if they have approved a warranty claim, eventually someone will see its broken and deny the claim and send it back or you will see a huge charge on your account to have it fixed or replaced.
Im trying to help educate you and others so you can make better decisions in the future as educated consumers. When you signed a contract for the phone and paid for insurance you should have asked many questions including how these things work. If not thats what were here for, to help.

When I received my replacement from asurion it was new (sealed box all accessories) so it's hit or miss being a refurb or new
Sent from my SGH-T889 using Tapatalk 2

culua said:
Ok whats the point of me having 11.95 add to my phone bill every month.
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
That is the insurance with warranty & security prem pkg. With screen damaged you go through the insurance services. Not the warranty part. Going at this the wrong way will cost you more than going at this the correct way.
PHP Ins. ($7.79), MSec & Wrty ($4.20) Prem Dev by Asurion = $11.99
---------- Post added at 05:36 PM ---------- Previous post was at 05:20 PM ----------
deeznutz1977 said:
When I received my replacement from asurion it was new (sealed box all accessories) so it's hit or miss being a refurb or new
Sent from my SGH-T889 using Tapatalk 2
Click to expand...
Click to collapse
I got a sealed box, new GN2 w/ all the accessories when I went thru Asurion as well.

For damaged I think the send repkacements no ? My usb pirt is acting up and I like to have everything matching box imei and all for list or stolen then send new phone with everything can anyone tell me if im right or wrong ?
Sent from my SGH-T889 using XDA Premium HD app

Warranty voided due to root

Long story short, I sent my S4 to samsung for repairs. Before sending it in I used Triangle away and restored it back to stock, not sure why they say its rooted. I kept on tracking the service only and thought warranty was good because it kept updating saying the bad components where being replaced, while this was going on I was never contacted and told that the device was out of warranty. I go and check today and last message says "(WOI) [PRICE HOLD] Device is OOW by Condition, PBA needs to be changed, device is Rooted, payment is needed.". I have declined to pay the price through their online service tracking system. Has anybody been through this? What can I expect?
*07/30/2014//20:25:16//0001773863//Web Chat//ASC*
(WOI) [PRICE HOLD] Device is OOW by Condition, PBA needs to be changed, device is Rooted, payment is needed.
*07/30/2014//20:25:16//0001773863//Web Chat//ASC*
7/30/2014 7:24 PM-Crystal Fernandez: Ticket is pending status. Pending Reason: Add Standard Charge + PBA charge
*07/30/2014//20:24:28//0001773863//Web Chat//ASC*
7/30/2014 7:24 PM-Crystal Fernandez: The Unit did not pass Quality Assurance Check.
*07/29/2014//14:36:45//0001773863//Web Chat//ASC*
7/29/2014 1:36 PM-Janeth Prado: The unit has left the technician. SOLUTION: Replaced Component - Replaced LCD
*07/29/2014//14:21:14//0001773863//Web Chat//ASC*
7/29/2014 1:21 PM-Janeth Prado: The Unit did not pass Quality Assurance Check.
*07/26/2014//12:49:32//0001773863//Web Chat//ASC*
7/26/2014 11:49 AM-Tyrone Davis: The unit has left the technician. SOLUTION: Replaced Component
*07/26/2014//12:49:31//0001773863//Web Chat//ASC*
dents and marks around bezzel
*07/26/2014//12:49:29//0001773863//Web Chat//ASC*
replaced usb cable
*07/25/2014//14:41:35//0001773863//Web Chat//ASC*
7/25/2014 1:41 PM-Leticia Zuniga: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
*07/25/2014//14:41:35//0001773863//Web Chat//ASC*
7/25/2014 1:41 PM-Leticia Zuniga: Accessory: BATTERY,BATTERY COVER,CHARGER

Did you take the 4.3 or 4.4 OTA which included the Knox bootloader? Sounds that way to me.

HampTheToker said:
Did you take the 4.3 or 4.4 OTA which included the Knox bootloader? Sounds that way to me.
Click to expand...
Click to collapse
I did take the 4.4 OTA, but can my warranty be denied even if they cannot prove the damaged was caused by rooting?

alxn91 said:
I did take the 4.4 OTA, but can my warranty be denied even if they cannot prove the damaged was caused by rooting?
Click to expand...
Click to collapse
Yes. You broke a condition of the user agreement.
Sent from my GT-I9505 using XDA Premium 4 mobile app

This thread is exactly why I've never taken an OTA with this device. That Knox crap is a great move for Samsung, but bull for people like us that enjoy root. Some think it's silly to worry about Knox, but you've learned how not silly it is the hard way.
Anyway, I hope you get everything straightened out without having to basically rebuy your phone to get it back.

alxn91 said:
I did take the 4.4 OTA, but can my warranty be denied even if they cannot prove the damaged was caused by rooting?
Click to expand...
Click to collapse
Good effort using Triangle Away to hide the fact that you rooted your device; too bad though that the KNOX flag was 0x1. There is no way to reset that particular flag and that is how they caught it; not the counter that Triangle Away resets.

I'm not going to come right out and say it.......but I have Knox......and IF for some reason I had to do a exchange or whatever.....lets just say the power button was sticking.....
When I send it off.....believe me they wouldnt be able to see if Knox was there or not.

The Sickness said:
I'm not going to come right out and say it.......but I have Knox......and IF for some reason I had to do a exchange or whatever.....lets just say the power button was sticking.....
When I send it off.....believe me they wouldnt be able to see if Knox was there or not.
Click to expand...
Click to collapse
Interesting.............more info plz

The Sickness said:
I'm not going to come right out and say it.......but I have Knox......and IF for some reason I had to do a exchange or whatever.....lets just say the power button was sticking.....
When I send it off.....believe me they wouldnt be able to see if Knox was there or not.
Click to expand...
Click to collapse
alxn91 said:
Interesting.............more info plz
Click to expand...
Click to collapse
Yeah, I'm also pretty well lost as to what you meant there, Sickness... unless you mean like... destroying the phone or something. :\

lordcheeto03 said:
Yeah, I'm also pretty well lost as to what you meant there, Sickness... unless you mean like... destroying the phone or something. :\
Click to expand...
Click to collapse
Delete

Why did you send it to Samsung? If any they would be the ones that would probably check.. T-Mobile would've just sent you a replacement

serio22 said:
Why did you send it to Samsung? If any they would be the ones that would probably check.. T-Mobile would've just sent you a replacement
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I do not carry insurance through T-mobile, I didn't even know the phone was under warranty until I contacted Samsung.

alxn91 said:
I do not carry insurance through T-mobile, I didn't even know the phone was under warranty until I contacted Samsung.
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I have exchanged phones with T-Mobile that was close to a year old. They honor manufacturer warranty.
Haters Made Me Famous
Deviant Team Member

The Sickness said:
I have exchanged phones with T-Mobile that was close to a year old. They honor manufacturer warranty.
Haters Made Me Famous
Deviant Team Member
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Did not know that, how? just walk into a store?
Update: Just got of the phone with T-mobile and they will be sending me out an exchange phone, thank you for the information Sickness warranty would of been done the 10th of this month.

alxn91 said:
Did not know that, how? just walk into a store?
Update: Just got of the phone with T-mobile and they will be sending me out an exchange phone, thank you for the information Sickness warranty would of been done the 10th of this month.
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Even if you exchange your phone through T-Mobile, they will send it back to Samsung. If Samsung finds the KNOX Flag set, T-Mobile will be sending you the bill for the price of the phone. I know, because I bricked my first phone, and the first thing that the T-Mobile guy checked was the Custom ROM and KNOX flags before processing the Warranty claim.

NRadonich said:
Even if you exchange your phone through T-Mobile, they will send it back to Samsung. If Samsung finds the KNOX Flag set, T-Mobile will be sending you the bill for the price of the phone. I know, because I bricked my first phone, and the first thing that the T-Mobile guy checked was the Custom ROM and KNOX flags before processing the Warranty claim.
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If your phone was truely bricked, it wont power up. So how can he see anything. A bricked phone will not show nothing but a black screen. Been there, done that.
---------- Post added at 08:51 PM ---------- Previous post was at 08:48 PM ----------
alxn91 said:
Did not know that, how? just walk into a store?
Update: Just got of the phone with T-mobile and they will be sending me out an exchange phone, thank you for the information Sickness warranty would of been done the 10th of this month.
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Sent you a PM

NRadonich said:
Even if you exchange your phone through T-Mobile, they will send it back to Samsung. If Samsung finds the KNOX Flag set, T-Mobile will be sending you the bill for the price of the phone. I know, because I bricked my first phone, and the first thing that the T-Mobile guy checked was the Custom ROM and KNOX flags before processing the Warranty claim.
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He was probably one of us that knows about Knox and ROMs and wanted to be douchy. Any other probably won't know, I've sent back 2 modified devices and never got charged

serio22 said:
He was probably one of us that knows about Knox and ROMs and wanted to be douchy. Any other probably won't know, I've sent back 2 modified devices and never got charged
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Looks like I am going to take my chances.

I've exchanged once already because of my camera. Took less than a week to get a new one in the mail from T-Mobile. I just flashed a stock rom. They don't check.

Android_Monsters said:
I've exchanged once already because of my camera. Took less than a week to get a new one in the mail from T-Mobile. I just flashed a stock rom. They don't check.
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Thank you everybody for the responses, I will let you all know how it goes.