[Q] Warranty remaining when changing from branded to open? - Galaxy Note II Q&A, Help & Troubleshooting

Hi.
I have a GT-N7100 from my carrier drei.at for which unfortunately there is no firmware available.
I'd like to update the firmware to 4.1.2 and would flash an official samsung open firmware.
As far as I understand the sim-lock will stay intact, however I'm not sure if the warranty will also remain untouched.
What if I have some issue and need to go to my carrier for support and have a rom that's not from them - will they deny service?
Thanx in advance!

It depends on the carrier. Some carriers will deny service if they see that you've made modifications to the software, however if you're just flashing a plain GT-N7100 ROM to it there's a good chance they probably won't notice (since flashing an official Samsung firmware to the device shouldn't trip your flash counter or mark your device as being Modified in Settings > About device).
That being said, if anything happens software wise and they re-flash the firmware, or if your phones main board were to be replaced, you'd be back at square one.

Related

[Q] Question about warranty and custom ROM

So, i'm tempted to flash Omega or Android HD ROM on my Note 2, but i'm worried about a few things...
I already have the phone rooted, and from what i've understood so far, i can use triangle away to make it look like it was never touched, in case i need to go to warranty (please correct me if what i've said is wrong).
Will i be able to make it look like it's never been flashed/tampered with, if i flash a custom ROM and i have to go to warranty?
Let's say i DO flash a custom ROM like Omega or Android HD and a button isn't working anymore, and it's surely a hardware problem, naturally, i'll have to go to warranty to get it fixed. In this situation, will i be able to flash a stock ROM and fool everyone that it's never been flashed/rooted? And if yes, how? I'd appreciate a description of the whole process.
Hope i've been able to explain myself well enough to get an answer.
Thanks in advance!
You would need to find the stock firmware for your device and then flash it using odin
Sent from my SGH-T889 using xda premium
This is my device's info:
Model number: GT-N7100
Baseband version: N7100BUALI8
Build number: JRO003C.N7100XXALIJ
Is there any way to find out where to get my stock ROM?
Depends what country you from and whether the phone in it's original state was branded to a specific carrier or not.
If you know that then go to www.samfirmware.com and search for your stock firmware
eg: if you're from UK, and your carrier is Vodafone, then you would choose, "United Kingdom (Vodafone)" firmware. etc..
After you download your firmware, then flash with odin, and make sure that the flash counter is "0" using triangle away, and that's it. The process of reflashing a stock firmware to your phone should unroot you automatically if you are rooted.
Yes, my phone was branded and locked to Vodafone, Romania, but i've used GalaxSim to unlock it (YAY!).
I've searched SamFirmware for the ROM that i should have, but there's only one for Romania ( http://www.sammobile.com/firmware/?page=8&view=7110 )
I don't know if this is the one that came with my phone, but i guess it should be ok, right?
Later edit: OMFG, the ROM is 1.3 GB
Even later edit: Damn, HotFile is so slow T_T''

Warranty void even on official samsung firmware?

Hi.
I talked with both my carrier and samsung and they tell me that even if I install an official samsung firmware myself (unless I use kies) that the warranty is void.
Do their claims have any grounding in the law?
Can samsung technicians have any way of telling whether I installd a rom myself through odin (assuming the custom rom counter remains 0)?
Unfortunately I have a carrier for which there is no official rom available (drei in austria).
Does this mean to be sure to get warranty I have to wait until one becomes available so I could flash back to that one after I did any modifications?
Thanx in advance!
Samsung can write (almost) anything they like in their warranty requirements. What you should check is your country's consumer legislation, in many European countries there is a 2 year warranty, where they would have to prove that your flashing or hacking is the direct cause to any issues to have the warranty voided. This warranty would be related to the retailer.
That said, I do not think it possible to see that you've flashed if the rom is stock with correct csc, with the counter at zero, unless your carrier has it heavy branded. Take a screenshot of everything in "about phone" to make sure you know what version it came with.
Sent from my GT-N7100 using Tapatalk 2
Technically yes Samsung will know if you flash anything.
But , the guys working in sales department, whom most likely you will deal with for warranty issue, will never be able to find out, if you restore to stock version.
So no issues of warranty.
Have all fun flashing all custom roms, nothing to worry.
Sent from my SGH-I317M using xda app-developers app
What ever rom you install you can easily restore to the one which is meant for your specific device using kies.
Find my thread how to revert to original stock rom using kies.
Read the instructions and it will put in your phone the latest for your device.
Sent from my GT-N7100 using xda premium

[Q] Does changing country firmware void warranty?

Very upset with Samsung. My GS3 suffered sudden death but, because I rooted it 6 months ago, they are refusing to repair it under warranty.
I don't want the same to happen to my N7100 so I have have unrooted it and gone back to total stock from Spain where I bought it. I would prefer to use the UK firmware and I believe I could flash it with Odin without affecting the binary counter. However, if I have to send it in for repair, would sending it with UK firmware (which will not match the serial number) allow them to void the warranty? Obviously, if it is completely dead they may not be able to check the firmware but I am now very OCD about this after my experience with the GS3.
Anyone know for sure?
http://www.modmymobile.co.uk/category-blog/83-rooting-and-custom-roms-does-not-void-warranty.html
They cannot refuse you warranty in EU even if you used custom firmware. To do that they have to prove it happened because of the firmware you used and not because of harware problem:
Anyway, if you flash uk software your system status will remain Official, i believe that doesnt void the warranty since you're using official samsung rom.
norm2002 said:
Very upset with Samsung. My GS3 suffered sudden death but, because I rooted it 6 months ago, they are refusing to repair it under warranty.
I don't want the same to happen to my N7100 so I have have unrooted it and gone back to total stock from Spain where I bought it. I would prefer to use the UK firmware and I believe I could flash it with Odin without affecting the binary counter. However, if I have to send it in for repair, would sending it with UK firmware (which will not match the serial number) allow them to void the warranty? Obviously, if it is completely dead they may not be able to check the firmware but I am now very OCD about this after my experience with the GS3.
Anyone know for sure?
Click to expand...
Click to collapse
It based to the situation. Regarding your gs3 sds problem. Sssc should repair your phone with foc because they totally unable to track you phone being rooted. Since sds problem will cause your phone totally unable to switch on no matter on any mode.
But, if you having minor issue for accesories such as charger failure, sssc sure will replace without concern your phone being rooted or not. Since use custom rom or other country based rom wont change your imei or serial number.
In other case, if your phone itself having hardware issue and need to leave your phone at sssc and let the technician to checking. Then you might having problem that sssc will refuse to give you foc repair. Even software and hardware are seperate things, but if im not mistaken your warranty will be void once you has modified your phone. You can check your phone status under setting.
Normally the receptionist at counter wont check very detail about your phone status. But when your phone send to technician department, those technician guys sure will noticed.
Sent from my GT-N7100 using xda premium
I don't care what country you live in, unless the manufacturer can prove that rooting your device was the cause of it dying, they are obligated to fix it. If they refuse, sue them.
In the case of the s3 sudden death problem, they know this is a device problem and a wide spread one. They have balls if they're telling you it's because you rooted your phone.
Sent from my Galaxy Note 2 using Tapatalk 2
Akiainavas said:
http://www.modmymobile.co.uk/category-blog/83-rooting-and-custom-roms-does-not-void-warranty.html
They cannot refuse you warranty in EU even if you used custom firmware. To do that they have to prove it happened because of the firmware you used and not because of harware problem:
Anyway, if you flash uk software your system status will remain Official, i believe that doesnt void the warranty since you're using official samsung rom.
Click to expand...
Click to collapse
Thanks for this. I have been dealing with the Amazon repair centre in Germany and I am now using your links to have another go at them. Unfortunately, the GS3 can still go into Download mode and shows the binary counter but any attempted flashing via Odin fails. Keep your fingers crossed for me.
norm2002 said:
Thanks for this. I have been dealing with the Amazon repair centre in Germany and I am now using your links to have another go at them. Unfortunately, the GS3 can still go into Download mode and shows the binary counter but any attempted flashing via Odin fails. Keep your fingers crossed for me.
Click to expand...
Click to collapse
I will, and keep us posted - they took all this from EUR-Lex so i believe it's quite accurate. Hope you'll get your phone repaired.

Flashing on the GT-N7105T

Hi all,
Just wondering if I could grab a quick bit of assistance here.
I have a Vodafone Australia Note II GT-N7105T
1) Will the GT-N7105 ROMs work on the GT-N7105T and more importantly will warranty be voided if flashing a stock official GT-N7105 ROM (no root)?
2) The latest 4.3 update for the Note II GT-N7105 is for Nordic countries. Will this work on the Australian Note II GT-N7105T and will it effect the modem or anything else in anyway?
Your help is greatly appreciated!
Anyone?
delucz said:
Hi all,
Just wondering if I could grab a quick bit of assistance here.
I have a Vodafone Australia Note II GT-N7105T
1) Will the GT-N7105 ROMs work on the GT-N7105T and more importantly will warranty be voided if flashing a stock official GT-N7105 ROM (no root)?
2) The latest 4.3 update for the Note II GT-N7105 is for Nordic countries. Will this work on the Australian Note II GT-N7105T and will it effect the modem or anything else in anyway?
Your help is greatly appreciated!
Click to expand...
Click to collapse
1) Yea they may work with you phone. If you have any network problems after flashing, you could reflash your providers modem. Yes it void warranty. The only way you don't void it is when you use Kies to update your rom.
2) You can always try and see if everything is working for you, if it doesnt you can try to fix it or try another rom or go back to stock rom.
Triangle Away app can reset flash counter.
delucz said:
Hi all,
Just wondering if I could grab a quick bit of assistance here.
I have a Vodafone Australia Note II GT-N7105T
1) Will the GT-N7105 ROMs work on the GT-N7105T and more importantly will warranty be voided if flashing a stock official GT-N7105 ROM (no root)?
2) The latest 4.3 update for the Note II GT-N7105 is for Nordic countries. Will this work on the Australian Note II GT-N7105T and will it effect the modem or anything else in anyway?
Your help is greatly appreciated!
Click to expand...
Click to collapse
1) if you care for warranty, wait until u get ur OTA update, and don't root it. Why? because all update for 4.3 official Samsung release, all will come with KNOX void warranty (with new bootloader). Once u root / flash custom recovery / flash custom ROM, it will trigger the flag, and ur warranty is gone forever. So far, none can reset the KNOX void warranty flag.
2) It might work, but modem you have to change, especially if the Australia LTE frequency is different from Nordic countries. You can try, but be warned, some ppl who doesn't know how to do most of them got stuck at bootloop. My suggestions, read first before you flash.
And this official Nordic ROM is the same answer with number 1. It is official update by Samsung. From what I read on xda / google (other website), all give warning that it is not advisable to downgrade after you flash the official update. Because it will change the flag of KNOX void warranty, and after that IF you are succedeed in downgrading, most probably you won't be able to upgrade to latest version anymore. At least this is so far the info I know from internet.
So, still.. If you want to try, at least find those ROMS with KNOX-free. N7105 has 1, and now I'm using it (but my device also N7105). No idea yet if it is working with N7105T.
And... o yeah...
Triangle Away can't reset the KNOX counter. I have no idea if it is working on 4.3 to reset the binary flash counter, but for sure not able to reset KNOX flag.
And hell yeah... this is the new way samsung protect her devices to custom ROMing/modified devices from claiming warranty. Damn it.
Hope my answer can help, if not, just ignore
Sent from the corner of this rounded earth.
Thank you for your help everyone, I might just wait for the OTA for now.
Cheers
Hi Delucz. I'm in Oz too but with Telstra.
I believe that Telstra and Optus share the same firmware design and are interchangeable but I'm not willing to take the risk based on that.
Assuming Telstra release JB4.3 soon (debatable) I'll wait for it, unroot via MKSkip's Note 2 toolkit (which I used to root etc to start with), do an OTA 4.3 update and find some way of re-rooting ! I hear the 4.3 Knox is a fairly major issue, so a bit of time and feedback from others who've done the 4.3 update isn't a bad thing !
I see no reason to use other countries ROMs out of impatience.
Need to get the 4G aspect 100% right !!!
Patience may reward us....

[Q] A little guidance for a galaxy newbie

Hello,
I just bought my first Galaxy device (had a CDMA LG for a while, and I have a Nexus Tablet), and I am looking at how to get this new phone set up right. I bought my i747 retail, so I was unable to unlock it. However, now I'm struggling with finding the right method for upgrading, rooting, etc. I know nothing about knox or any of these Samsung intricacies. Could someone please give me a little guidance on how to go about getting to the OS and status that I'm looking for? This is what I've done so far:
Came unrooted with 4.1.2 stock rom
Unlocked using legit unlock code
Tried OTA updates, but none were available (must be because of unlock)
Rooted w/ ODIN using 4.1.1 file based of MrRobinson method. (http://forum.xda-developers.com/showthread.php?t=1739426)
Now I keep getting popups like process. ... .acore,media, etc. stopped.
I'm looking to ideally get a custom recovery (either CWM or TWRP, whichever is better) and either kitkat Touchwiz or possibly kitkat nexus stock (I read somewhere that it was possible). Also, i just bought it, and have the code still, so I don't mind deleting everything if needed. Regardless, I'd like the ability to get it back to pure stock with no flash counter (I have a manufacturer's warranty I want to use if need be).
Could someone please just give me a little guidance? I'm pretty capable with rooting, etc., so you'd only need to lead me to other threads, etc. that will take me where I want to go. Thank you very much.
Before flashing or doing anything else, confirm the bootloader on your phone. Download and install the Samsung Phone Info app from the playstore and post your bootloader.
audit13 said:
Before flashing or doing anything else, confirm the bootloader on your phone. Download and install the Samsung Phone Info app from the playstore and post your bootloader.
Click to expand...
Click to collapse
Well, the bad news is I already flashed using MrRobinson's instructions, and now my phone is barely workable, as things like process.android.media and Touchwiz keep crashing. I was able to install the info app though, and my bootloader is listed as I747UCDLK3. Thanks again though, and let me know what else you need from me.
I recommend starting over by flashing the stock AT&T 4.1.1 firmware from sammobile. Once flashed, boot the phone and make sure your phone is sim unlocked. If it isn't sim unlocked, unlock it using the free method or your unlock code.
http://www.sammobile.com/firmwares/database/SGH-I747/
After sim unlocking, run OTA updates until you have the latest stock AT&T ROM on your phone. Upgrading the phone's bootloader and modem is the easiest way to do it for someone that is new to the phone and custom ROMs.
audit13 said:
I recommend starting over by flashing the stock AT&T 4.1.1 firmware from sammobile. Once flashed, boot the phone and make sure your phone is sim unlocked. If it isn't sim unlocked, unlock it using the free method or your unlock code.
http://www.sammobile.com/firmwares/database/SGH-I747/
After sim unlocking, run OTA updates until you have the latest stock AT&T ROM on your phone. Upgrading the phone's bootloader and modem is the easiest way to do it for someone that is new to the phone and custom ROMs.
Click to expand...
Click to collapse
Thank you, but wouldn't OTA updates install Knox, which would basically void my warranty if I tried to flash anything after that? And, I've checked for OTA updates twice, once on 4.1.2 and on 4.1.1, and both times it said my software was up to date.
I spoke with StoneyJSG about my situation, and he suggested that I go to stock 4.1, root w/ saferoot, then flash a kitkat custom rom without Knox through TWRP. That way, I could use triangle away and flash stock unrooted if I needed to send it in.
Although, I'm not sure if I should do that, as I thought I read that you need to update the radio and bootloader first before you can install a custom kitkat rom from jelly bean, but I'm still not entirely sure how that works.
The most recent release of many custom ROMs will not work but you may not have a signal without an updated modem and you should not be running updated modems on an older bootloader. Doing this could brick your phone.
With a rooted system, OTA updates will not work.
Thank you again for helping walk me through the minutia around this phone.
I think I have a much better understanding of everything now. I read the following article on Knox (http://omegadroid.co/wanted-knox-void-warranty-0x1/) and with an understanding of that, I get now that there is no way to load any custom rom on 4.3 or higher without losing my warranty.
So, basically my options are to stay at 4.1 and flash whatever, using triangle away to erase my tracks. Or, I could update to 4.3, but only be able to use saferoot/towelroot, otherwise I'd trip the warranty void. But, if all I did use was towelroot (no custom recovery or rom), then I could just unroot the phone using the full unroot option in SuperSU and send it on in for service if needed, right?
Also, I did unroot my phone and did a factory reset, so it's back at 4.1.1 and unrooted. Yet, I still do not see any software updates available from Samsung. I even plugged it into Kies, and nothing (http://i.imgur.com/E0xPGpf.png). Does anyone know why this could be? Does it have something to do with my not having a carrier for the phone yet? I'm sorry for all the questions, but I do appreciate your help.
jateed said:
Thank you again for helping walk me through the minutia around this phone.
I think I have a much better understanding of everything now. I read the following article on Knox (http://omegadroid.co/wanted-knox-void-warranty-0x1/) and with an understanding of that, I get now that there is no way to load any custom rom on 4.3 or higher without losing my warranty.
So, basically my options are to stay at 4.1 and flash whatever, using triangle away to erase my tracks. Or, I could update to 4.3, but only be able to use saferoot/towelroot, otherwise I'd trip the warranty void. But, if all I did use was towelroot (no custom recovery or rom), then I could just unroot the phone using the full unroot option in SuperSU and send it on in for service if needed, right?
Also, I did unroot my phone and did a factory reset, so it's back at 4.1.1 and unrooted. Yet, I still do not see any software updates available from Samsung. I even plugged it into Kies, and nothing (http://i.imgur.com/E0xPGpf.png). Does anyone know why this could be? Does it have something to do with my not having a carrier for the phone yet? I'm sorry for all the questions, but I do appreciate your help.
Click to expand...
Click to collapse
What is your cell service? If not AT&T, you will never get OTA.
Whether you get OTA can vary from carrier to carrier and phone to phone in my opinion.
I have a Rogers HTC One X that gets OTA updates from HTC even though I am on the Bell network.
I have a Bell S3 that is running on the Rogers network and it receives OTA updates from Bell even though it has a Rogers sim card in the phone.
I have a Telus Moto G running on the Bell network and it received the Telus KK OTA update while connected to the Bell network.
audit13 said:
Whether you get OTA can vary from carrier to carrier and phone to phone in my opinion.
I have a Rogers HTC One X that gets OTA updates from HTC even though I am on the Bell network.
I have a Bell S3 that is running on the Rogers network and it receives OTA updates from Bell even though it has a Rogers sim card in the phone.
I have a Telus Moto G running on the Bell network and it received the Telus KK OTA update while connected to the Bell network.
Click to expand...
Click to collapse
Well, I have an AT&T model which I unlocked and will be putting on Cricket at the end of the week (when my plan month is set to end). Right now there's no SIM in it, and I've been doing everything over wifi. I looked up whether the carrier had something to do with the OTAs, and I was told that Samsung sent the updates out, not AT&T, so I figured that the carrier info was irrelevant. I now wonder what my options are.
Can I manually flash 4.3 stock without tripping the knox warranty void?
Does Towelroot/Xposed framework trip the Knox void flag?
If I can update to 4.3/4.4 and root without tripping the knox flag, I might just manually update and just run towelroot and xposed to modify my OS the best I can until my warranty runs out.
If I can't root it at all once I'm on 4.3+, then I'll just sit on 4.1.1 for a few months until I can't stand it anymore and just void the warranty anyway.
Thanks again everyone. This whole knox/binary counter thing is not something I dealt with on my CDMA LG or Nexus, so I was totally in the dark about how it all worked. This is also my first GSM phone, so all those intricacies are new to me too. Once I know about manually flashing stock and running towelroot/xposed, I think I'll be in good shape.
Flashing the stock 4.3 ROM should not trip the counter as long as you do not need to install a custom recovery to flash it.
Apparently, the latest KK stock ROM cannot be rooted using Towelroot.
If you want a custom ROM, use one that will work with a 4.1.1 bootloader and modem. Once on 4.3 or higher, it's a little harder to recover from a soft brick.
audit13 said:
Flashing the stock 4.3 ROM should not trip the counter as long as you do not need to install a custom recovery to flash it.
Apparently, the latest KK stock ROM cannot be rooted using Towelroot.
If you want a custom ROM, use one that will work with a 4.1.1 bootloader and modem. Once on 4.3 or higher, it's a little harder to recover from a soft brick.
Click to expand...
Click to collapse
Excellent. If I did flash stock, i would just use ODIN, then factory reset to wipe the caches. And that's good to know about the KK rom, as I would probably update straight to 4.4 if at all (I've read a lot of bad things about 4.3 on the S3), but not if it means I cannot root safely and cleanly.
I'll check out the custom roms for 4.1.1. I know that flashing the rom and/or a custom recovery will trip the binary counter, but I can just use triangle away to clean that up. Do you know if there is a list of custom 4.1.1/4.1.2 roms somewhere, or do I need to scour the older threads here?
Thank you very much audit13 (thanks to StoneyJSG and pre4speed as well). You have been immensely helpful and really brought me up to speed on everything surrounding S3 customization. Needless to say it's way more complicated than what I've dealt with from LG and Google/Asus. (I mean, i could root my nexus with a single click using Wugfresh's toolkit)
4.1.1 is the only complete stock ROM that AT&T released for flashing via Odin.
4.3 ROMS and higher were prepared by XDA members for flashing in either a custom recovery or Odin.
audit13 said:
4.1.1 is the only complete stock ROM that AT&T released for flashing via Odin.
4.3 ROMS and higher were prepared by XDA members for flashing in either a custom recovery or Odin.
Click to expand...
Click to collapse
Oh, so what other way can you flash a stock rom, if not through ODIN or a custom recovery? Regardless, it seems as though I really should not dive into 4.3+ until I'm ready to concede that my warranty is over. There are just too many potential pitfalls and headaches.
On the lighter side, I've found a few 4.1.2 based custom roms that have some promise. I'm going to post them here in case anyone has opinions on them, or if someone else in my situation sees this thread and wants to go custom 4.1 too:
Hyperdrive RLS16
http://forum.xda-developers.com/showthread.php?t=2176793
Slim Bean-d2
http://forum.xda-developers.com/showthread.php?t=1865262
Jedi Academy
http://www.teamandroid.com/2013/12/...oid-412-jedi-academy-jelly-bean-custom-rom/2/
Jelly ‘Beans’
http://www.teamandroid.com/2013/04/...ndroid-412-att-galaxy-s3-sgh-i747-custom-rom/
I was also torn when I got my s3 that was running 4.1.2. I downgraded to 4.1.1, sim unlocked the phone, used it on stock 4.1.2 for about a week to make sure everything was working, hardware wise, upgraded to stock 4.4.2, installed a custom recovery and a custom ROM. I wasn't too concerned about the warranty since I got the phone as a free upgrade and had no intention of using the s3 as my daily phone. I kept it as a backup until my niece needed and phone and then it went to her. It's been over a year and there are still no problems with the phone.

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