Related
Sprint Galaxy Nexus
4.2.1
Not rooted
I performed a factory reset on my phone yesterday due to it bogging down and being rather slow. I never did a reset after getting the 4.2.1 update so I figured it was a good time. I woke up this morning, putzed around the house, and setup Tasker again. I laid my phone down for ten minutes while I got ready for work. Whenever I tried to wake my phone and nothing happened. I tried a few more times and the screen would not wake up. I pulled the battery, hard reset, reinserted battery and the phone wouldn't turn on. Then, I wiped the contact terminals (on the battery and the phone) and reinserted the battery and the phone booted up. However, since then I have had some major problems.
1. Power button does not always work properly. I have to press it several times to sleep or wake the phone. (Okay, not major, just inconvenient and probably unrelated to the issues below)
2. No data connection whatsoever.
3. In the data usage menu, there is no longer a data toggle switch.
4. Under the Network Mode option, LTE/CDMA produces absolutely no cell signal whatsoever. I have to switch to CDMA only. (WiFi works fine)
5. Toggling airplane mode, as some have suggested, does not cause the phone to connect to mobile data. Another factory reset did not restore mobile data. Rebooting did not restore mobile data.
6. All of these problems are true before and after factory reset. No new problems were created and nothing was exacerbated as a result of performing a factory reset.
I've been from one end of the internet to another looking for solutions to this problem and I have found that many are having a similar issue but toggling airplane mode or rebooting fixes it. Not the case for me. Most also seem to be having this problem after rooting. Again, not the case for me.
Any suggestions? I would prefer to not return the phone. Purchased from Radioshack and the 30-day warranty has expired. This is my second gnex already, as the first one's charging port broke. It took over a week to get this one from another store which graciously shipped it in to my store. There's also the issue of being broke and not really being able to afford another $30 activation fee on top of the deductible for a new phone.
Why not try reflashing the stock image and updating again to 4.2.1?
Beauenheim said:
Why not try reflashing the stock image and updating again to 4.2.1?
Click to expand...
Click to collapse
Wouldn't I have to root first?
nburns1825 said:
Wouldn't I have to root first?
Click to expand...
Click to collapse
Not at all. You'd use Odin . Myself I have very spotty sprint signal in my home. Spoke to a corporate executive and they mailed me an AirRave free . Never have less then full bars 3g all around home. You should a- flash to stock using Odin following posts in sprint sextjon . b - call up and try to get an airavana.
Sent from my Galaxy Nexus using Tapatalk 2
n0ve said:
Not at all. You'd use Odin . Myself I have very spotty sprint signal in my home. Spoke to a corporate executive and they mailed me an AirRave free . Never have less then full bars 3g all around home. You should a- flash to stock using Odin following posts in sprint sextjon . b - call up and try to get an airavana.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Excellent. I will give it a shot at some point today or tomorrow and then let you know how it worked out. Thanks!
So, I restored the phone to stock. Signal is still non-existent on LTE/CDMA mode. Cannot perform Profile or PRL updates. Still no mobile data. I'm guessing hardware failure?
Also, on setup it asks for a SIM card. And at the bottom of the drop-down menu, it says "No SIM card|Sprint" or "No SIM card|No Service" depending on if I am in CDMA or LTE/CDMA.
Also, in the Status menu:
My phone number
Unknown
MIN
Unknown
PRL Version
Unknown
ICCID
Unknown
Seems a little odd to me.
Attempted fully rooting and flashing radios. No luck there either. It's also not wanting to update. Tells me my phone is up-to-date (connected via WiFi). Downloading Cyanogen now to see if it will work in the morning.
And while attempting to flash a new ROM, got the famous "can't copy anything to the device ever, under any circumstances" error.
Update: Got CM10 installed. Still "No SIM" error, no 3G, no data, no LTE. Found some more information on this No SIM error. Apparently a few others have had this same problem and in the end had to get a new phone.
Anyone know anything?
You should a- flash to stock using Odin following posts in sprint sextjon
I've been back to stock twice now. The first thing I did was flash to stock. Then I played around a bit and now I'm back to stock again.
Is there a difference between using Odin and Nexus Root Toolkit to return to stock?
Bump
Wow, one day and my thread is buried!
After battling for about a day, I got updated to JB 4.2.1, I can do profile and PRL updates again, but there is still no 3G/mobile data, and I still have zero bars on LTE/CDMA and have to use just CDMA. I am currently stock but the bootloader is unlocked, no root.
If anyone has heard any solution, please help. Also, if there's a difference between flashing to stock with Odin vs NRT, please say so.
nburns1825 said:
Wow, one day and my thread is buried!
After battling for about a day, I got updated to JB 4.2.1, I can do profile and PRL updates again, but there is still no 3G/mobile data, and I still have zero bars on LTE/CDMA and have to use just CDMA. I am currently stock but the bootloader is unlocked, no root.
If anyone has heard any solution, please help. Also, if there's a difference between flashing to stock with Odin vs NRT, please say so.
Click to expand...
Click to collapse
Try fastboot flashing your LTE and CDMA radios again. As far as I know, fastboot commands do NOT require root. I had a similar issue.
Edit: link to post with directions http://forum.xda-developers.com/showthread.php?p=39446679
Sent from my R2-D2 unit on the far side of the moon
Indeed, fastboot does not require root. I've flashed my radios several times now in various different ways. I even flashed different versions. I attempted again but with no luck. I have normal service when using CDMA but nothing on LTE/CDMA. Still no data, still "No SIM card" error.
Pretty sure I'll have to get it replaced. I've gone from stock JB back to stock ICS, rooted, CM10, back to stock ICS, rooted, back to stock JB unrooted, and flashed three different radios. I'm surprised I haven't managed to brick it yet.
UPDATE: Sprint is sending me a new phone, for free.
So I have been waiting patiently for the 4.3 update to roll out to me OTA with hopes that it would fix my issues but my phone has been saying download interrupted and so I have gone back to completely stock and triangle away to get my device status back to normal but it still wont let me download. When looking around for other possible causes I saw that my build number is JRO03L.I747UCDLK3 which comes up as a build number for a nexus 7, the correct build number for my att should be JRO03C. I have no idea how it got that way but I am wondering if the person who bricked it might have put the wrong version of the bootloader or some other part of the firmware on and it somehow didn't brick but is detecting a conflict and not letting me OTA. Or that is what is causing my cell network issues as well. Wanting input from a a few devs as I am not 100% sure what the first part of the build number represents.
Ok guys and girl, I am having a really weird issue with my Att Gs3 that I wanted to see if anyone could help with. To start off a little bit of background. I Hard bricked my s3 in August, sent it for tag and got it back working and stock with no issues. All I did was root the phone for fear of messing it up again but it was running all stock without problems for over a month since the unbrick. About 3 weeks ago I went out of town within the state but a ways away, I was talking on the phone with a co-worker right before leaving town. At some point that evening I get a a text from my wife asking why I was ignoring her calls, I had never received them and according to my phone was in the middle of prime 4g lte zone in San Antonio but I was apparently only receiving that lte signal and the phone was not switching to the voice network on 4g to make or receive calls, I was even able to voice chat with my wife but I couldn't just call her normally. After returning home I was still unable to make or receive calls unless it was right after a restart and I had to try about 15 times, so I called att and tried all of their bs which didn't make a difference at all. Looking around on the internet I found the number that you can put in to get into service mode and switched it to gsm or wcdma only and voila I could make calls again. The only problem with that being that I travel within a city for work and move from 4g to 3g to edge all the time but if I have it set for wcdma only then I have no signal and have to take the time to pull up service mode to switch back and forth. So I tried going back to completely stock again by resetting/ formatting all and flashing the stock rom via odin, my issue persisted so I also decided to flash synergy rom (which I was running prior to the hard brick) and then intergalactic because I saw the fewest problems with it to no avail. I have flashed each stock modem new and old which made no difference at all. Today I was messing around in service mode and found an area that was called handover, in that subsection you have the option for checking the phones ability to switch from gsm to wcdma and back as well as to hspa, when I select any of those options I get the message "temporary block due to build e" or " temporary block code".
I was wondering if anyone has any ideas about what the possible problem could be, imei, modem hardware, or a stubborn stuck modem firmware setting.
I was also wondering if anyone had any experience with figuring out how to re-enable handover because that is where I feel my problem is, either through adb or any programs that let me force change the settings, I would also be happy if someone knew how to turn of only LTE and have both gsm and wcdma on at the same time.
Any help would be much appreciated, I have tried everything I know how to do, but am to the point where I am forced to look at new hardware because my wife is pregnant and I really needs to be able to get a hold of me any time.
Bump
Bump!...not looking good.
madnesshero86 said:
Ok guys and girl, I am having a really weird issue with my Att Gs3 that I wanted to see if anyone could help with. To start off a little bit of background. I Hard bricked my s3 in August, sent it for Jtag and got it back working and stock with no issues. All I did was root the phone for fear of messing it up again but it was running all stock without problems for over a month since the unbrick. About 3 weeks ago I went out of town within the state but a ways away, I was talking on the phone with a co-worker right before leaving town. At some point that evening I get a a text from my wife asking why I was ignoring her calls, I had never received them and according to my phone was in the middle of prime 4g lte zone in San Antonio but I was apparently only receiving that lte signal and the phone was not switching to the voice network on 4g to make or receive calls, I was even able to voice chat with my wife but I couldn't just call her normally. After returning home I was still unable to make or receive calls unless it was right after a restart and I had to try about 15 times, so I called att and tried all of their bs which didn't make a difference at all. Looking around on the internet I found the number that you can put in to get into service mode and switched it to gsm or wcdma only and voila I could make calls again. The only problem with that being that I travel within a city for work and move from 4g to 3g to edge all the time but if I have it set for wcdma only then I have no signal and have to take the time to pull up service mode to switch back and forth. So I tried going back to completely stock again by resetting/ formatting all and flashing the stock rom via odin, my issue persisted so I also decided to flash synergy rom (which I was running prior to the hard brick) and then intergalactic because I saw the fewest problems with it to no avail. I have flashed each stock modem new and old which made no difference at all. Today I was messing around in service mode and found an area that was called handover, in that subsection you have the option for checking the phones ability to switch from gsm to wcdma and back as well as to hspa, when I select any of those options I get the message "temporary block due to build e" or " temporary block code".
I was wondering if anyone has any ideas about what the possible problem could be, imei, modem hardware, or a stubborn stuck modem firmware setting.
I was also wondering if anyone had any experience with figuring out how to re-enable handover because that is where I feel my problem is, either through adb or any programs that let me force change the settings, I would also be happy if someone knew how to turn of only LTE and have both gsm and wcdma on at the same time.
Any help would be much appreciated, I have tried everything I know how to do, but am to the point where I am forced to look at new hardware because my wife is pregnant and I really needs to be able to get a hold of me any time.
Click to expand...
Click to collapse
if you have CM recovery or TWRP you can go back, wipe everything even twice could help, then flash a stock rom reboot and see what happens
if that doesnt work go back to odin and install stock firmware 4.1.2 from Samsung but again you have to wipe data/factory reset
3rd if that doesnt work, try to restore your EFS folder/files using this link http://forum.xda-developers.com/showthread.php?t=1725839
that link has everything, how to fix it, anything you need to know
BUY a new phone or use a different phone if all the options above fail
Tried
View attachment 2362929
winosxbuntu said:
if you have CM recovery or TWRP you can go back, wipe everything even twice could help, then flash a stock rom reboot and see what happens
if that doesnt work go back to odin and install stock firmware 4.1.2 from Samsung but again you have to wipe data/factory reset
3rd if that doesnt work, try to restore your EFS folder/files using this link http://forum.xda-developers.com/showthread.php?t=1725839
that link has everything, how to fix it, anything you need to know
BUY a new phone or use a different phone if all the options above fail
Click to expand...
Click to collapse
The backup restore/fix imei and data restore tools link doesn't go anywhere, does anyone have a link to the restore tool? The only version I can find is for the non us version of the s3.
I did at least use the tool for the 9300 to find out that I have some 000 for s/n and other numbers (see attachment)
is there a patch out for us gs3's to fix this like there is for the i9300?
madnesshero86 said:
View attachment 2362929
The backup restore/fix imei and data restore tools link doesn't go anywhere, does anyone have a link to the restore tool? The only version I can find is for the non us version of the s3.
I did at least use the tool for the 9300 to find out that I have some 000 for s/n and other numbers (see attachment)
is there a patch out for us gs3's to fix this like there is for the i9300?
Click to expand...
Click to collapse
I think I can help, I just need to pull up some files and I might get you the software or program I used to back -up and restore my EFS folder/files
Even fix it, so plz hang in there........will report back later on
Thanks a bunch, I am still trying all kinds of stuff but I feel pretty certain that the problem lies with a messed up efs and I don't think I have a backup unless doing a nandroid covers that as well, which I am not seeing that it does. Any further help is appreciated, is this something that a local cell repair shop can typically fix or is this a possible new phone situation?
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
madnesshero86 said:
Thanks a bunch, I am still trying all kinds of stuff but I feel pretty certain that the problem lies with a messed up efs and I don't think I have a backup unless doing a nandroid covers that as well, which I am not seeing that it does. Any further help is appreciated, is this something that a local cell repair shop can typically fix or is this a possible new phone situation?
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
this is the software/programme i used to back-up, recover or even fix my EFS files (if they are corrupt and can be used) NV items reader writer
type it on google and pretty sure you will find something , try different links and again am sure you will find a download
have you tried flashing the new 4.3 stock firmware and modem follow this link for everything http://forum.xda-developers.com/showthread.php?t=2498233 or you can wait for AT&T to release the official 4.3 firmware and that will be 100% satified to be stable and will fix all your EFS/IMEI problems FOR GOOD :laugh:
i have the NV items reader writer software that can fix your problems but i dont know how i can share it with you without breaking any rules
ULTIMATE/final solution send it to MOBILETECHVIDEOS and will fix it like its nothing, take it to samsung and have to play some ball, or BUY A NEW PHONE
tried kernels (idont think it will make any difference) but its good to check
I have tried all the other versions but will try the 4.3 what's the name of that software so I can try and find it or of you have drop box you could pm me the info and get it to me that way . In the meantime I found an fusion 2 for 38 bucks from att so I can get calls for the time being.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
madnesshero86 said:
I have tried all the other versions but will try the 4.3 what's the name of that software so I can try and find it or of you have drop box you could pm me the info and get it to me that way . In the meantime I found an fusion 2 for 38 bucks from att so I can get calls for the time being.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
NV items reader writer
type exactly as it is on google or here on XDA
New Info
See new info in OP Please, and before anyone says anything I have spent half the day searching with various keywords trying to find a fix so be kind if it seems obvious to you, I couldn't find it and I did try.
Bump
Hello!
I have m919 T-Mobile Galaxy s4 but I'm with other carrier (Wind Canada). I rooted the phone about a month ago, I believe, using THIS guide.
I spent yesterday in environment where I didn't had coverage for most of the day, but i haven't gotten it back yet. Sounds really weird as it might be not connected to the fact at all. I have 4G connection active, which means that I have internet, but it keeps 'searching' for service and I can't Call/Text anyone, neither I can receive calls or texts. Instead of the bar at the top showing how good coverage i have it just shows a crossed out circle icon.
I've tried reboots, keeping my phone off for 30mins without battery, taking out sim and putting it back in, changing network modes and resetting APN (all from settings panel).
Have anyone experienced something like that and how do I fix it? It was working perfectly for last couple of months and the phone didn't get any damage yesterday neither.
P.S Did the the regular factory reset (don't know if it affects rooting) but it didn't change anything. =
I have same problem.
Did you solve it? and how?
Haven't solved it, that was the whole point of my post!
kokozaurs said:
Haven't solved it, that was the whole point of my post!
Click to expand...
Click to collapse
Never had this happen to me. Data works off your signal, something is wickedly wrong. I'd flash the modem again if you are on 4.2.2 bootloader (doesn't matter which rom or android version). If that fails, go intonrecovery, wipe cache, wipe dalvik cache, and wipe data. If that fails, backup your data and Odin flash back to 100% stock. If that fails, more than likely your /efs folder was corrupted.
Sent from my SGH-M919 using XDA Premium 4 mobile app
Please don't create multi thread on the same topic
xdapowerapps said:
Never had this happen to me. Data works off your signal, something is wickedly wrong. I'd flash the modem again if you are on 4.2.2 bootloader (doesn't matter which rom or android version). If that fails, go intonrecovery, wipe cache, wipe dalvik cache, and wipe data. If that fails, backup your data and Odin flash back to 100% stock. If that fails, more than likely your /efs folder was corrupted.
Sent from my SGH-M919 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I think I'm gonna flash it back to 100% stock, but the problem is that I'm on mac and I don't know how to flash it back. Is there any guide on how to do it from MAC platform?
Thanks!!
kokozaurs said:
I think I'm gonna flash it back to 100% stock, but the problem is that I'm on mac and I don't know how to flash it back. Is there any guide on how to do it from MAC platform?
Thanks!!
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=755265
http://forums.techdiscussion.in/sho...Heimdall-Terminal-on-Mac-OS-(Odin-Alternative)
Second one will be more helpful. Good luck! :good:
xdapowerapps said:
http://forum.xda-developers.com/showthread.php?t=755265
http://forums.techdiscussion.in/sho...Heimdall-Terminal-on-Mac-OS-(Odin-Alternative)
Second one will be more helpful. Good luck! :good:
Click to expand...
Click to collapse
Ok, so I got heimdall, and got the recovery.img from the other topic. I followed the steps that was provided in the second link, but nothing much changed, it successfully uploaded the recovery.img, then i did recovery boot with power button + home button + volume up, it did some things with a pirate android guy in the back and thats it, booted up. Not sure if I have everything back to stock or not - either way, the issue with the network hasn't been resolved!
kokozaurs said:
Haven't solved it, that was the whole point of my post!
Click to expand...
Click to collapse
Tried this?
go to settings/more networks/Mobile networks/Network operators/Search now......
It might take a minute or two, then show you some networks it finds. Select your provider and it should list some options for you.
need to see Mobile data with a check, Data roaming checked, network mode should be LTE/GSM/WCDMA(auto connect)
If you KNOW what your APN (access Point Name) is you can check if it's correctly there.
It usually is downloaded with the search for network so just try with whatever is ther for now.
Back all the way out, and power off. Take out the battery, wait like 30 seconds, replace the battery and power on again.
See if you get service and can dial out.
Aloha and Good Luck!
bobolinko said:
Tried this?
go to settings/more networks/Mobile networks/Network operators/Search now......
It might take a minute or two, then show you some networks it finds. Select your provider and it should list some options for you.
need to see Mobile data with a check, Data roaming checked, network mode should be LTE/GSM/WCDMA(auto connect)
If you KNOW what your APN (access Point Name) is you can check if it's correctly there.
It usually is downloaded with the search for network so just try with whatever is ther for now.
Back all the way out, and power off. Take out the battery, wait like 30 seconds, replace the battery and power on again.
See if you get service and can dial out.
Aloha and Good Luck!
Click to expand...
Click to collapse
yep, one of first routines i tried. No difference
kokozaurs said:
yep, one of first routines i tried. No difference
Click to expand...
Click to collapse
Ok, now you might want to call your provider and ask them to remove you from their network and reinsert you again. That procedure will often re-enable normal operation of cellular connectivity.
They will ask you to power down and remove your battery for about a minute, then power up again.
Aloha and Good Luck!
Tried it all
Well im in the same boat here.
I checked the IMEI is correct
i did a full stock MK5 install with Odin without sim inserted and with
*#2263# helps it recognizes the network on the search list (WIND)
but it wont connect (failed to connect try again)
sometimes it connects to 4G and i can use the web
but no calls or sms
i noticed i dont have LTE enabled which ill do tomorrow
i even opened my phone to check that no cables came off as it was in service for a broken screen
tried a different sim from koodo wich also acts weird it connects to data but wont make phone calls or sms
the problems began after its been UNLOCKED (sim free)
any suggestions? im willing to try anything
its been in service 4 times and still they cant figure it out...
thanks!
ph3r0c1ty said:
Well im in the same boat here.
I checked the IMEI is correct
i did a full stock MK5 install with Odin without sim inserted and with
*#2263# helps it recognizes the network on the search list (WIND)
but it wont connect (failed to connect try again)
sometimes it connects to 4G and i can use the web
but no calls or sms
i noticed i dont have LTE enabled which ill do tomorrow
i even opened my phone to check that no cables came off as it was in service for a broken screen
tried a different sim from koodo wich also acts weird it connects to data but wont make phone calls or sms
the problems began after its been UNLOCKED (sim free)
any suggestions? im willing to try anything
its been in service 4 times and still they cant figure it out...
thanks!
Click to expand...
Click to collapse
Ok I found the solution. Apparently I have bought a stolen phone. Check the imei if it hasn't been blacklisted!
I picked up a Sprint prepaid HTC 816 recently and decided to flash this rom below
[ROM][UNOFFICIAL][CM12.1][5.1.1][VirginMobileUS][A5][single sim][1/1/2016 security]
That one
It installed great, had everything everything working after I added my Sprint APN settings. The phone still displayed it as Virgin Mobile and only 3g seemed to be working. But I was making and receiving calls, text messages and had mobile data.
Fast forward a couple of hours, I installed a custom theme from the Play store, rebooted and ever since then I lost the ability to pickup a network signal and access my APN settings.
If I re-seat the sim and toggle airplane mode it will pickup a network signal and I can regain apn setting access again but it drops within minutes.
Ive reflashed the rom, wiped everything reflashed again, same thing. Any ideas on what has happened?
Thanks and appreciate your time!
monsai83 said:
I picked up a Sprint prepaid HTC 816 recently and decided to flash this rom below
[ROM][UNOFFICIAL][CM12.1][5.1.1][VirginMobileUS][A5][single sim][1/1/2016 security]
That one
It installed great, had everything everything working after I added my Sprint APN settings. The phone still displayed it as Virgin Mobile and only 3g seemed to be working. But I was making and receiving calls, text messages and had mobile data.
Fast forward a couple of hours, I installed a custom theme from the Play store, rebooted and ever since then I lost the ability to pickup a network signal and access my APN settings.
If I re-seat the sim and toggle airplane mode it will pickup a network signal and I can regain apn setting access again but it drops within minutes.
Ive reflashed the rom, wiped everything reflashed again, same thing. Any ideas on what has happened?
Thanks and appreciate your time!
Click to expand...
Click to collapse
Are these the APN codes you used(poster corrected a mistake in green text)? Looks like there is a different APN for prepaid /postpaid.
http://androidforums.com/threads/working-sprint-prepaid-apn-settings.920752/
I indeed use the apn settings in the green from that post. They were working fine until I had a reboot. Then everything went to ****. It wont even let me access the apn settings and when I can its briefly and then I lose signal and apn access.
monsai83 said:
I indeed use the apn settings in the green from that post. They were working fine until I had a reboot. Then everything went to ****. It wont even let me access the apn settings and when I can its briefly and then I lose signal and apn access.
Click to expand...
Click to collapse
I had an issue with something on my Virgin mobile 816 a5_chl a while back and a member @wxppro was very knowledgeable about APN settings and their intricacies. He had a MVNO 816 at the time with an APN issue and I bet he could help you with this as that was my best suggestion for a fix and it didn't help you.
See if you can direct him here to this forum so that if he can help out the info is here to help others as well. Good luck.
Not sure how much I can help. APN is a tricky business. If your APN settings disappear after some time, it is generally because the cellular network the phone connects to does not match the APN's MCC/MNC numbers. Or it could be the phone is in 3G mode (CDMA EvDo mode).
You can try these things:
Switch network types, from LTE to 3G, wait a minute, and then back to LTE. APNs do not show up in 3G mode. They only show up in LTE (or global) mode.
When you have the APNs show up, check the parameters are correct, you can do a "Restore to default" and then add the new one following that post.
Hope this helps.
I'm having a similar issue as well (except on virgin mobile)
A month ago I flashed squid's version of CM 13 on my phone and everything was fine for a few days, until I completely lost LTE and access to APNs. I reverted to stock and still was unable to get LTE, although I could get a shaky 3g connection if I changed the network mode to CDMA only. I called virgin mobile and they walked me through the troubleshooting steps and eventually determined it was a network outage (even though two desires in my house belonging to other family members had LTE). I called again after they verified that the network was working again and they were still unable to fix the issue.
Recently, a friend upgraded from a desire to a different phone on a different network, and gave me his old phone. I plugged in my sim card and activated this new phone and I got LTE. Figuring everything was good, I decided to flash squid's ROM once again. The same issue happened, I got LTE for a day or two until it cut out service again. No access to APNs, not even any service in stock or on the official build of CM12 with the APN fix (I can't access APNs there either). I'm out of ideas and would appreciate if anyone had any input on my issues.
Techdude154 said:
I'm having a similar issue as well (except on virgin mobile)
A month ago I flashed squid's version of CM 13 on my phone and everything was fine for a few days, until I completely lost LTE and access to APNs. I reverted to stock and still was unable to get LTE, although I could get a shaky 3g connection if I changed the network mode to CDMA only. I called virgin mobile and they walked me through the troubleshooting steps and eventually determined it was a network outage (even though two desires in my house belonging to other family members had LTE). I called again after they verified that the network was working again and they were still unable to fix the issue.
Recently, a friend upgraded from a desire to a different phone on a different network, and gave me his old phone. I plugged in my sim card and activated this new phone and I got LTE. Figuring everything was good, I decided to flash squid's ROM once again. The same issue happened, I got LTE for a day or two until it cut out service again. No access to APNs, not even any service in stock or on the official build of CM12 with the APN fix (I can't access APNs there either). I'm out of ideas and would appreciate if anyone had any input on my issues.
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I have this same phone a5_chl Virgin Mobile. Did you factory reset your device before flashing back to your stock rom? The other thing is and this is just my opinion not a statement of fact or a knock on the wonderful Bigsupersquid but that 13 CM ROM is nowhere close to being stable enough for me to risk flashing it to my daily driver phone. Just read all the posts and his candid responses. You were basically a beta tester .
I'm not an expert in APN's but if you can't get that fixed your last resort might have to be wiping your system and then flashing or running the executable RUU (rom utility upgrade) file found for our device on HTC/downloads . This is a last resort option and wiping your system will remove your existing firmware so have the correct RUU for your phone downloaded to your computer before attempting a wipe. If it's an exe, which I believe the U.S. Virgin Mobile one is ,you will hook up your phone fully charged in fastboot mode then from your computer run the exe RUU like any other exe executable program and wait. It will reformat all partitions and reinstall pure stock ROM. Hope someone else had an easier fix for your data issues and good luck.
EDIT: you will need your stock recovery flashed back and a relocked bootloader before flashing the RUU but I've read that some have flashed their RUU over a custom recovery with a locked bootloader and it wrote over the custom recovery with the stock recovery. I have never personally tried this just the first way I mentioned and that worked for me.
thoctor said:
I have this same phone a5_chl Virgin Mobile. Did you factory reset your device before flashing back to your stock rom? The other thing is and this is just my opinion not a statement of fact or a knock on the wonderful Supersquid but that 13 CM ROM is nowhere close to being stable enough for me to risk flashing it to my daily driver phone. Just read all the posts and his candid responses. You were basically a beta tester .
I'm not an expert in APN's but if you can't get that fixed your last resort might have to be wiping your system and then flashing or running the executable RUU (rom utility upgrade) file found for our device on HTC/downloads . This is a last resort option and wiping your system will remove your existing firmware so have the correct RUU for your phone downloaded to your computer before attempting a wipe. If it's an exe, which I believe the U.S. Virgin Mobile one is ,you will hook up your phone fully charged in fastboot mode then from your computer run the exe RUU like any other exe executable program and wait. It will reformat all partitions and reinstall pure stock ROM. Hope someone else had an easier fix for your data issues and good luck.
EDIT: you will need your stock recovery flashed back and a relocked bootloader before flashing the RUU but I've read that some have flashed their RUU over a custom recovery with a locked bootloader and it wrote over the custom recovery with the stock recovery. I have never personally tried this just the first way I mentioned and that worked for me.
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I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Techdude154 said:
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
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OK then you did get back to stock not from a nandroid backup but from flashing or running exe stock RUU? If that's the case then it replaced everything that might have been changed and your issues shouldn't be related to any APN changes. You also removed and reinserted your sim card as I believe, correct?
EDIT: that perplexes me as well my friend!
Techdude154 said:
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
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Click to collapse
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
bigsupersquid said:
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
Click to expand...
Click to collapse
Some of that was over my head but happily not all of it. Basically what your saying is the fix needs to come from the carrier and it's a reset issue on their end not a custom rom issue? By the way I'm a big fan of your work. Hell I might be on one of your older ROMs right now I've flashed so many I forget. Thanks for the education.
thoctor said:
OK then you did get back to stock not from a nandroid backup but from flashing or running exe stock RUU? If that's the case then it replaced everything that might have been changed and your issues shouldn't be related to any APN changes. You also removed and reinserted your sim card as I believe, correct?
EDIT: that perplexes me as well my friend!
Click to expand...
Click to collapse
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
bigsupersquid said:
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
Click to expand...
Click to collapse
It does sound a lot like a carrier/account issue as I managed to kill 2 different 816s. I don't think it's the SIM card itself because I put it into a 3rd phone and got LTE, although since it was someone else's phone, I didn' t bother activating it.
I guess you got lucky with support, I tried talking to them and they tried the same thing with me. Although all I got was excuses saying they're logging a ticket with their "network engineers" and to call back in a few days. This continued on for a few weeks until they determined I needed a new phone, which I was also bounced around for another few weeks (I still don't have it).
I'm just completely lost now. I'm almost certain it's my account and it needs to be reset, but I can't get a tech who can help me. How did you manage to get someone in tier 2?
Techdude154 said:
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
This is starting to scare me as well because I'm thinking of going back to stock once Marshmallow gets pushed to our phone to get my beats drivers back and this is making me think twice. Sorry your having so much trouble.
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thoctor said:
Some of that was over my head but happily not all of it. Basically what your saying is the fix needs to come from the carrier and it's a reset issue on their end not a custom rom issue? By the way I'm a big fan of your work. Hell I might be on one of your older ROMs right now I've flashed so many I forget. Thanks for the education.
Click to expand...
Click to collapse
seemed that way.
i took radio logs before and after it worked, and worked only on 3g, and it looked to me like the sim card responded differently to the ril after things were running right again.
mine might've been a special case, though, it came from ebay with no sim, and virgin had to go to a little effort to get it programmed when i installed the sim initially.
they also claimed for several days that the local Sprint tower was down for lte service.
---------- Post added at 10:37 PM ---------- Previous post was at 10:32 PM ----------
Techdude154 said:
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
It does sound a lot like a carrier/account issue as I managed to kill 2 different 816s. I don't think it's the SIM card itself because I put it into a 3rd phone and got LTE, although since it was someone else's phone, I didn' t bother activating it.
I guess you got lucky with support, I tried talking to them and they tried the same thing with me. Although all I got was excuses saying they're logging a ticket with their "network engineers" and to call back in a few days. This continued on for a few weeks until they determined I needed a new phone, which I was also bounced around for another few weeks (I still don't have it).
I'm just completely lost now. I'm almost certain it's my account and it needs to be reset, but I can't get a tech who can help me. How did you manage to get someone in tier 2?
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Click to collapse
tier 2 takes luck, time, many calls, and eventually you learn the answers to all the questions tier 1 outsourced from India asks so you can feed it to them so fast they want to shuffle you along. takes a couple of weeks to over a month to get to tier 2 and sometimes they have to be involved multiple times as well.
I've been dealing with virgin since 2009... replaced only two phones, eventually got the rest of the issues hammered out with persistence.
for a little while, twice, i had direct toll free numbers to American tier two even because my issues were so hard to solve. it didn't take too long for those numbers to be disconnected, though.
I'm having an issue with connectivity, please help if able.
1. used CF auto root method from this link https://forum.xda-developers.com/sp...uide-links-files-update-root-restore-t3366862 when I went to TWRP it would say recovery is not seandroid enforcing, but would go on to TWRP anyway.
2. made backups
3. connectivity problems started. could make and receive phone calls in certain places. dropped phone calls and went straight to roaming with unstable connection.
4. reflashed stock firmware from Koop1955's post
5. noticed I still had connectivity issues even when back to stock
6. reflashed twrp and root
7. still have connectivity issues
8. not able to activate through hands free activation or dialer codes.
9. can see sprint then it goes away. will get LTE in other places
10. Any ideas or direction to how I can start to affirmatively diagnose issues?
@Saafir, I have been trying to help, but I am out of ideas. Any suggestions for him?
Tried dialer code
Saafir said:
##72786# ?
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I tried that dialer code on it, it goes to SCRTN then reboots and goes to Hands Free Activiation where it fails all times.
Thanks
Saafir said:
Providing you have your MSL # do the ##data# menu, and make sure you have all of the LTE bands enabled. Carrier aggregation too. Other than that not sure what to recommend besides a trip to a Sprint store.
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I have MSL code and looked at ##data#. All bands are enabled on the LTE front. Would placing a new SIM card work? or should I try going through more advanced diagnostics? The phone works and makes and recieves calls as long as i'm not in a bad spot. The thing is, there are ALOT more bad spots and it shoots me to roaming in the same area my fiancee has LTE and good reception. Same phone, same service. Any way this information can help?
One more thing
Saafir said:
Providing you have your MSL # do the ##data# menu, and make sure you have all of the LTE bands enabled. Carrier aggregation too. Other than that not sure what to recommend besides a trip to a Sprint store.
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Click to collapse
I had to get the phone repaired about a month ago. They placed a new daughter board completely on it. Could this affect it after flash? I had no problems with reception before root and twrp so I didnt think this would be relevant but maybe you guys know how to check if that is where this issue is coming from.
rigidframe said:
I had to get the phone repaired about a month ago. They placed a new daughter board completely on it. Could this affect it after flash? I had no problems with reception before root and twrp so I didnt think this would be relevant but maybe you guys know how to check if that is where this issue is coming from.
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Click to collapse
Doing a wipe via TWRP and then flashing the TAR should return the phone to stock state. Since the problem happens when you are unrooted and back to stock recovery (as well as when you are rooted and running TWRP) it seems likely that it is hardware. If I were you, I would do another wipe (System, Data and caches) then Odin the latest TAR and bring the phone back to where the repair was done. Tell them that you took the latest OTA update and the phone failed and that they need to fix it.
koop1955 said:
Doing a wipe via TWRP and then flashing the TAR should return the phone to stock state. Since the problem happens when you are unrooted and back to stock recovery (as well as when you are rooted and running TWRP) it seems likely that it is hardware. If I were you, I would do another wipe (System, Data and caches) then Odin the latest TAR and bring the phone back to where the repair was done. Tell them that you took the latest OTA update and the phone failed and that they need to fix it.
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Click to collapse
Thanks @koop1955 and @Saafir ill reset and bring it in, I'll check back in if that fixes it or doesnt.