Hello All,
I am having an issue returning calls from my call log. For some reason a (+) sign is being added to all incoming calls. This is causing outgoing calls to fail with the error "Your international call cannot be completed as dialed". I am running the latest Task650 4.2.1 Custom JB ROM. I have tried a clean re-flash with the same issue (Clean, no apps or system data restored). Everything else seems to work fine.
I am located in the US and all these numbers are local and in my same area code. I am not sure if this is an issue with the carrier (att) or a setting in the new ROM. I have searched and poked around but i cant seem to figure out why all incoming calls are being tagged with the (+) sign in front of the number. If i dial the same person from my contact list it works fine as the number in the contact list does not have the (+) sign in front of the number.
Any help is greatly appreciated.
are u using google voice to make phone calls? is the problem with every number or only facebook users? i havent tried that rom, so not sure if this setting is there, go to Phone Dialer screen > options > Smart Dialing, and remove the +1 from the Country code, Set your OWN country code there with a + in front of it.
---------- Post added at 08:43 AM ---------- Previous post was at 08:36 AM ----------
u are a US user on att network, correct? what is ur baseband version? its under setting- about phone
I can confirm that I too am experiencing this issue as well, same ROM. I came from CM10.1 nightly, so my guess is this is a ROM problem, not something else.
Since the update on 1/1, I have not been having that issue. Seems it was fixed in that release.
Thats been reported several times on task 4.2.1 thread. Probably he's working on a fix or maybe not. Who knows.
Try edit number before calling and erase the +. Hope that helps. :good:
Having the same problem but only seeing this on certain ROMS. Can't believe no one knows a fix. I've reached for awhile and can't find anything.
same problem
I am experiencing this problem as well on my SynergyROM AT&T S3.
same problem here
Hi, I'm having the same problem. Incoming calls from unknown numbers have a "+" added in front of them, when I try to return the calls, my carrier thinks it's an international call. If the contact is known, however, i don't have this problem, it simply displays the contact and I can return the call. Carrier: AT&T, ROM: DMod v4 Custom JB. There is no option in my setup for "international dialing" or parsing of the incoming phone number. Any help???
I'm having this issue on a ported sprint ROM. Any known fixes?
I'm curious - does this only happen with European ROMS being used on American carriers?
I've tried all the published fixes, such as disconnecting the sync'd contacts accounts, etc. Also trying an app called "Prefixer", but so far, haven't had any luck removing the added "+" sign.
This gives me a sad.
dsundin said:
I'm curious - does this only happen with European ROMS being used on American carriers?
I've tried all the published fixes, such as disconnecting the sync'd contacts accounts, etc. Also trying an app called "Prefixer", but so far, haven't had any luck removing the added "+" sign.
This gives me a sad.
Click to expand...
Click to collapse
Prefixer worked great for me. I set it to take any call in my log that starts with a + and drop the + when outgoing.
Thank you very much! that was a very annoying problem. Prefixer is working great for me.
Sent from my SCH-I605 using Tapatalk 2
After I set it up correctly, Prefixer is doing the job for me, too. User error....
Same problem
So I did a google search and came across this thread,
technically I shouldn't be posting it here but being that I had the same issue I figured I'll go ahead and share with the community,
I have a Verizon Galaxy s4 rooted running a custom ROM 4.2.2 "hyperdrive" I recently switched to net10 cellular service using the AT&T SIM card Enclosed in the kit.
ever since the service has been connected I've noticed the + symbol on my incoming calls and was not able to call from my recent calls menu like everyone else.
I played around with the assisted dialing or "international calling" options to no avail.
and someone in this thread mentioned an app called prefixer which upon correct set up worked flawlessly Thanks
Preixer works
Once I got it set up right, Prefixer fixed the problem for me.
Samstealth7 said:
I have a Verizon Galaxy s4 .................... using the AT&T SIM card Enclosed in the kit.
ever since the service has been connected I've noticed the + symbol on my incoming calls and was not able to call from my recent calls menu like everyone else.
I played around with the assisted dialing or "international calling" options to no avail.
and someone in this thread mentioned an app called prefixer which upon correct set up worked flawlessly Thanks
Click to expand...
Click to collapse
I'm on Straight Talk using their AT&T SIM card and have the same problem. I've tried to get Prefixer to work but I am not well versed in these matters. What exactly should be done (entered, typed, etc.) to get this to work.
Thanks
here's what worked for me
downtheroad said:
I'm on Straight Talk using their AT&T SIM card and have the same problem. I've tried to get Prefixer to work but I am not well versed in these matters. What exactly should be done (entered, typed, etc.) to get this to work.
Thanks
Click to expand...
Click to collapse
Here's the Prefixer settings that worked for me:
Open Prefixer
Hit the check mark to turn Prefixer "on" - to make it active
Add a rule - choose "Manual Add"
Choose for "Outgoing Calls"
Rule Enabled: Check
Title: "Take Out the plus sign"
When the number matches: .* (that means every call)
During Days: Mon-Sun
From Time: 00:00
To Time: 23:59 (yours may be a bit different; I have my phone set for 24 hour time)
Actions: Remove Characters: \+
That's all. Make sure that the rule is enabled, and that Prefixer is enabled. This will remove the + sign from any phone number that has one, and my calls go through without any problem. Note that you'll have to disable Prefixer if you ever need to enter a configuration code via the keypad if it has a plus sign in it
dsundin said:
Here's the Prefixer settings that worked for me:
Open Prefixer
Hit the check mark to turn Prefixer "on" - to make it active
Add a rule - choose "Manual Add"
Choose for "Outgoing Calls"
Rule Enabled: Check
Title: "Take Out the plus sign"
When the number matches: .* (that means every call)
During Days: Mon-Sun
From Time: 00:00
To Time: 23:59 (yours may be a bit different; I have my phone set for 24 hour time)
Actions: Remove Characters: \+
That's all. Make sure that the rule is enabled, and that Prefixer is enabled. This will remove the + sign from any phone number that has one, and my calls go through without any problem. Note that you'll have to disable Prefixer if you ever need to enter a configuration code via the keypad if it has a plus sign in it
Click to expand...
Click to collapse
I was definitely over-complicating my previous attempts, Thanks for clarifying the process.
dsundin said:
Open Prefixer
Hit the check mark to turn Prefixer "on" - to make it active
Add a rule - choose "Manual Add"
Choose for "Outgoing Calls"
Rule Enabled: Check
Title: "Take Out the plus sign"
When the number matches: .* (that means every call)
During Days: Mon-Sun
From Time: 00:00
To Time: 23:59 (yours may be a bit different; I have my phone set for 24 hour time)
Actions: Remove Characters: \+
Click to expand...
Click to collapse
The input for When the number matches: .* didn't work for me. After trying different things, this is the input that finally did the trick:
.* was changed to \+[0-9]+
prefixer worked great for me too
prefixer worked great for me too
Russ77 said:
Prefixer worked great for me. I set it to take any call in my log that starts with a + and drop the + when outgoing.
Click to expand...
Click to collapse
Related
Hello forum
I’m having issues retrieving voice mail by pressing the relevant button 1.
Each time press 1 for voice mail I get a warning tone saying “Calls to this number are bard” the only way to retrieve voicemail is to dial 222 via the service provider’s options.
I’ve been in contact with my network provider and have had the voice mail set up but I still can’t access voice mail. Can some one help please?
Hi, I really dont know much about your network, but in order for dialing "1" to access my voicemail to work, I had to enter my voicemail number under 1 in speed dial.
Im not sure if you have already done that, or if youre running an oem rom, you may not have to, is it dialing the correct number, when you press "1"?
Also under "settings" / "phone" / "services" tab, you can select to retrieve voicemail, and txt settings....not sure of that may help either.
Sorry if you have already covered this, I just know its easy to overlook things at times, and thought I might suggest it, hope you get your problem sorted.
call to this number are bard.
Thanks for the advice; I’ve actually tried that method the first time I was in contact with service provider T-mobile and it didn’t work. T -mobile push the problem to HTC as the manufacture of the unit. I was in contact with HTC, but the very nice and helpful tech support lady concluded its t-mobile problem. Currently stuck in between.
I'm experiencing the same thing. You can run the programe called "Interactive". Select voice service then call voicemail. A message will ask you if you want to call voicemail, tap yes and it calls. It's an around the house way of doing it, but i know of no other solution right now.
BTW i have a vario III on t-mobile.
Ok i think i've worked it out I was having the same problem.
As from the previous post....when in phone select/ "Menu"/ "Options" in "settings" you'll see a "services" tab,select that then you can select to retrieve voicemail, and txt settings.
Check the voicemail number...I notice that the phone or t-mobile added 050 to the number. If you have something similar you need to remove it. You voicemail number should be you number with +44 at the start, with the first "0" removed and the rest of your number. Eg if your number was:
07951123456
its should read +447951123456
I did this and it works fine.If it works for you maybe you could pass the information onto on to T-mobile.
Hope that helps.
BTW i have a vario III on t-mobile.
rizzla1280 said:
Ok i think i've worked it out I was having the same problem.
As from the previous post....when in phone select/ "Menu"/ "Options" in "settings" you'll see a "services" tab,select that then you can select to retrieve voicemail, and txt settings.
Check the voicemail number...I notice that the phone or t-mobile added 050 to the number. If you have something similar you need to remove it. You voicemail number should be you number with +44 at the start, with the first "0" removed and the rest of your number. Eg if your number was:
07951123456
its should read +447951123456
I did this and it works fine.If it works for you maybe you could pass the information onto on to T-mobile.
Hope that helps.
BTW i have a vario III on t-mobile.
Click to expand...
Click to collapse
Where did you get the device?? What ROM is it running? pretty sure the 050 might have been added by the ROM or national on the OS. The network should report the full international number (ie the +44xxxxxxxxxxx number).
he is right
rizzla1280 said:
Ok i think i've worked it out I was having the same problem.
As from the previous post....when in phone select/ "Menu"/ "Options" in "settings" you'll see a "services" tab,select that then you can select to retrieve voicemail, and txt settings.
Check the voicemail number...I notice that the phone or t-mobile added 050 to the number. If you have something similar you need to remove it. You voicemail number should be you number with +44 at the start, with the first "0" removed and the rest of your number. Eg if your number was:
07951123456
its should read +447951123456
I did this and it works fine.If it works for you maybe you could pass the information onto on to T-mobile.
Hope that helps.
BTW i have a vario III on t-mobile.
Click to expand...
Click to collapse
the way he said its fine,i have done the same
coz when u installed the rom they added sum extra nos
in between +44 and ur no like 7931361234
just remove that 3 nos in between and then
it will work proper ...
mrvanx said:
Where did you get the device?? What ROM is it running? pretty sure the 050 might have been added by the ROM or national on the OS. The network should report the full international number (ie the +44xxxxxxxxxxx number).
Click to expand...
Click to collapse
I bought it off Ebay. It's running wm6.1, i'm sure it said in the description that it was a HTC Rom, could be wrong ( HTC website is the default site in IE )...but the inital problem is easily sortable.
ps. +44 is the code for the uk, other countries would have different codes, so remember to take that into consideration.
rizzla1280 said:
Ok i think i've worked it out I was having the same problem.
As from the previous post....when in phone select/ "Menu"/ "Options" in "settings" you'll see a "services" tab,select that then you can select to retrieve voicemail, and txt settings.
Check the voicemail number...I notice that the phone or t-mobile added 050 to the number. If you have something similar you need to remove it. You voicemail number should be you number with +44 at the start, with the first "0" removed and the rest of your number. Eg if your number was:
07951123456
its should read +447951123456
I did this and it works fine.If it works for you maybe you could pass the information onto on to T-mobile.
Hope that helps.
BTW i have a vario III on t-mobile.
Click to expand...
Click to collapse
A thanks guy the directions has resolved the issue and I can now dial number one on hemers to retrieve voice mail. As you quite rightly said three digits added in the set of numbers for the voice mail (060) This is what I did START =>SETTINGS=>PHONE=>SERVICES=> high light VOICE MAIL AND TEXT MESSAGE=> click GET SETTINGS=> check the voice mail numbers for any unusual among the set of voice mail numbers.
Hi all!
This is my 1st Evo post (maybe 1st post period) and Im having trouble with my visual voicemail. I am on the latest firmware, the phone is brand new (got it 2 days ago).
When I open the visual voicemail app, I press menu and click undelivered messages. Sitting in this folder is "[email protected]". Ive tried resending it, no luck. I cant delete it either. I get an error message stating "there is a delay in setting up your voicemail. Your message will be sent as soon as this step is complete." Also, when I hold the 1 key down, it doesnt take me to VM, it just rings and I get an error message. I have to dial my own number to get to my voice messages. What am I doing wrong?
Problem 1: No visual voicemail
Problem 2: Holding 1 key doesnt take me to VM
Thanks in advance for anyones help, it is surely appreciated!
Chris
I forgot to mention, I have full service strength and I can use the internet and get email over the 3g/4g connection.
I called customer service, and they told me to call back on a different line. Wish I had one........
It sounds like there is an issue regarding your profile. You could try updating your profile.
Settings - System Updates - Update Profile
Also update the PRL while you're there.
If that doesn't work and you don't have another phone to call Sprint with, then take it into a store and use their phones to call support, or maybe they can help you there.
Also a suggestion, don't post replies to your topic just edit your existing one. I almost skipped the post because I saw 3 replies, assuming the question was answered.
Sirchuk said:
It sounds like there is an issue regarding your profile. You could try updating your profile.
Settings - System Updates - Update Profile
Also update the PRL while you're there.
If that doesn't work and you don't have another phone to call Sprint with, then take it into a store and use their phones to call support, or maybe they can help you there.
Also a suggestion, don't post replies to your topic just edit your existing one. I almost skipped the post because I saw 3 replies, assuming the question was answered.
Click to expand...
Click to collapse
Will do, headed to a sprint store now.
Thanks for the forum ettiquite info too
here is how your fix this problem...
I just had this and nothing I did or looked up help. got off of the line with Sprint and apparently there is sometimes a "Ghost" number set up on your phone during initiation and if your ported # does not get embedded in the software properly, you are hosed.
here is how you fix it:
- from dialer, dial ##643750#
- a menu will pop up, hit edit mode
- there will be 2 options -- can't remember the names. the top one will be what should be your phone # and the bottom one is a general access # that is *not* your phone #
- on the top entry, click edit and replace the # with your own phone #
- click the menu button on the phone and initiate the change
After I did this, my many test voicemails arrived after about 10 seconds.
Hope this helps --- I was not a member of this forum but registered just to log this fix as it is very frustrating. I hope this saves someone some time and frustration!
1. Sign up for google voice,
2. setup conditional call forwarding on your voicemail
3. enjoy transcribed text and better recording quality
donatom3 said:
1. Sign up for google voice,
2. setup conditional call forwarding on your voicemail
3. enjoy transcribed text and better recording quality
Click to expand...
Click to collapse
I was trying to figure this out.. What's the easy to set up forwarding to google voice?
Sent from my PC36100 using XDA App
sjr19 said:
I was trying to figure this out.. What's the easy to set up forwarding to google voice?
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Go to settings in google voice then voice settings you should see your mobile number and a link to enable google voicemail on this phone.
Basically you're going to dial *28XXXXXXXXXX which is your phone number.
peakay said:
I just had this and nothing I did or looked up help. got off of the line with Sprint and apparently there is sometimes a "Ghost" number set up on your phone during initiation and if your ported # does not get embedded in the software properly, you are hosed.
here is how you fix it:
- from dialer, dial ##643750#
- a menu will pop up, hit edit mode
- there will be 2 options -- can't remember the names. the top one will be what should be your phone # and the bottom one is a general access # that is *not* your phone #
- on the top entry, click edit and replace the # with your own phone #
- click the menu button on the phone and initiate the change
After I did this, my many test voicemails arrived after about 10 seconds.
Hope this helps --- I was not a member of this forum but registered just to log this fix as it is very frustrating. I hope this saves someone some time apd frustration!
Click to expand...
Click to collapse
I had this exact problem when I ported my old number to my Evo. I went to a Sprint store and they called CS, and I watched the keystrokes the rep did so I'd know what he did. I think the code for this is different for everybody. I just realized today that when CS did this for me, the rep dialed ##xxxxxx# where xxxxxx was actually my MSL code (just looked it up today and it looked familiar, now I know why).
So enter your own MSL and you should get what you need.
Hi all, I'm completely new to Android and SG2 but I've spent the past week messing with it. I've got it rooted and everything already.
I'm having one MAJOR problem and can't seem to find a fix. I've read and searched through the forum exhaustively but haven't seen any mention of it. Forgive me if this is a complete Noob question.
So, I'm trying to use Google Voice Lite (i.e. NOT the full integration.) so that I can have that as my default voicemail rather than Sprint. I do NOT want to use Sprint Visual Voicemail but that seems like the default installed program. The problem it seems like though is that Sprint VVM as default affects the "Call Settings" menu. When I go through the Google Voice setup process, at the screen where I press "configure" to continue, the following screen takes me to Call settings and stops. Now the problem is that the Call Settings screen does NOT seem to show ALL the call settings menu items that would allow me to choose which voicemail option (Carrier or GV or something else) I want. And the "voicemail settings" at the bottom is for the default Sprint VVM.
I'm attaching several pics to show what I'm seeing and also 1 pic that shows what the "call settings" screen should look like.
So how do I get around this? How do I see the rest of the call settings menu items? I can't use/setup Google Voice voicemail or Youmail with out it. PLEASE PLEASE Help. Would greatly appreciate any thoughts or feedback. Thanks
As a reference point, I'm using Caulkin E4GT EL29 GB 3.0 Rom if that helps
There's very few gv settings you can set from the phone. Use the website. It looks like you have everything set properly on the phone. Don't forget to turn off call screening.
Ravaged Pheonix said:
There's very few gv settings you can set from the phone. Use the website. It looks like you have everything set properly on the phone. Don't forget to turn off call screening.
Click to expand...
Click to collapse
Yeah I seem to have everything correct and I have gone thru the GV website and everything there is fine. The problem is that the "Call Settings" screen on my phone is not showing the correct options to select whether I want to use my carrier vm system or something else. Basically my screenshot 1 or 2 should look like screenshot 4. Otherwise, I can't even complete GV setup on my phone
I usually don't get that screen either. Try dialing into your voicemail by long pressing 1 and see if it says Google or sprint to see if it actually is taking it
Make sure you have authorized your number on googles website. It should call your phone and ask you to enter a pin number
On the setup VM screen did you dial the number? It changes the default call forwarding number from the sprint vvm number to your Google voice number.
Ravaged Pheonix said:
I usually don't get that screen either. Try dialing into your voicemail by long pressing 1 and see if it says Google or sprint to see if it actually is taking it
Make sure you have authorized your number on googles website. It should call your phone and ask you to enter a pin number
Click to expand...
Click to collapse
I have dialing the voicemail manually and its still set to Sprint voicemail. And yeah I have my mobile # authorized on GV website. I've been using GV for a while on my previous phone...didn't have an Android phone so couldn't use the app. Its just now that I got the GS2 that when I try to setup through the GV app, I'm having problem. It seems like something is making the Call settings menu not show everything. Is there a way to edit it? Where would the files be located?
@slvrap1 - Yes, I dialed the number given on the GV app set (as seen in the pic). It rings, answers briefly and then hangs up. I press the back button to get out of the dialer, press the "configure" button to continue but when I get to the call settings menu, I don't have the options to actually change voicemail option ("carrier" or other) as I should b able to. I'm just completely stumped on this. It seems like I'm doing everything correct both on the phone side and GV website...but just that one settings page that is the problem
There isn't a menu or option on the phone itself that will say you are using sprint or Google voicemail. Sounds to me like your getting hung up on looking for some kind of visual confirmation. If it was set up prior to getting the s2 on the same telephone number then everything should still be intact.
---------- Post added at 10:21 PM ---------- Previous post was at 10:05 PM ----------
During the setup if you didn't hear a error message when it dialed *28xxxxxxxxx, the x's being your Google voice number its complete. Did you try leaving yourself a VM?
slvrap1 said:
There isn't a menu or option on the phone itself that will say you are using sprint or Google voicemail. Sounds to me like your getting hung up on looking for some kind of visual confirmation. If it was set up prior to getting the s2 on the same telephone number then everything should still be intact.
---------- Post added at 10:21 PM ---------- Previous post was at 10:05 PM ----------
During the setup if you didn't hear a error message when it dialed *28xxxxxxxxx, the x's being your Google voice number its complete. Did you try leaving yourself a VM?
Click to expand...
Click to collapse
Hey @slvrap1, so I FINALLY got it working. I had done all those things you had mentioned but you're right, I was stuck expecting a visual confirmation because in the setup guide and everywhere else I was looking, my call settings menu options on my phone were different and didn't match what everyone was saying. I had tried calling myself multiple times last night and it would just ring ring ring ring endlessly but never hit voicemail. So I basically just gave up for the night and then today decided to try calling myself again and BAM, the Google Voicemail greeting came on. For whatever reason I guess it took a while for it to take effect.
And Basically what it appears is that there is a bug on my ROM or something that prevents the "call settings" menu options to display the proper option but I guess in the end, it didn't really matter whether I had those call settings options available on my phone, as long as I dialed the *28 to activate.
Thanks a lot for all your help and suggestions. Guess there's a lot of quirks about Android I need to learn esp coming from iOS
This probably is obviously not the write forum for that but as familiarize myself w/the system, any list of apps you would recommend?
slvrap1 said:
There isn't a menu or option on the phone itself that will say you are using sprint or Google voicemail. Sounds to me like your getting hung up on looking for some kind of visual confirmation. If it was set up prior to getting the s2 on the same telephone number then everything should still be intact.
---------- Post added at 10:21 PM ---------- Previous post was at 10:05 PM ----------
During the setup if you didn't hear a error message when it dialed *28xxxxxxxxx, the x's being your Google voice number its complete. Did you try leaving yourself a VM?
Click to expand...
Click to collapse
Oh and FYI, when I try to do a long 1 press on my phone, it still takes me to my Sprint voicemail account. Not sure that really means anything
Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
I went through the normal voicemail set up on the Google Voice app, but noticed that I was not getting voicemails when people called. I tried calling my number on another line and got the "This number is out of order error message". I called AT&T and got set up with a carrier VM just to make sure I had something that worked.
I went back to the Google voice settings page on the website and re-registered my phone and tried to run the code that would forward calls to my Google Voice number. When I entered the code, it says "MMI Code started" and then comes back with "Call forwarding Connection problem or invalid MMI code".
I then tried re-doing set up on the Google Voice App on Android and still no luck. Then I tried setting up a conditional forwarding in the settings menu of the Phone under "Calls>Call Forwarding" to my google voice number and I get a "Call settings error, Unexepcted response from network".
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?
I'm getting the same exact problem and also on ATT. Can't seem to figure out what the issue is...
Works fine here just check on computer to forward calls use your at&t number
Try putting your SIM in another phone in order to issue the conditional call forwarding command, then put it back in the 5X. This is a network dependent feature which should continue to be in force until you cancel it (regardless of which phone you are using).
tlopez1973 said:
Works fine here just check on computer to forward calls use your at&t number
Click to expand...
Click to collapse
Thanks for the reply, TLopez. Are you using AT&T? When I go on my account page for AT&T, it says you have to enter a set of codes on the phone to set it up and can't set it up on-line.
charmcitybryan said:
Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?
Click to expand...
Click to collapse
I am in the same boat as you. As far as I can tell the problem is with the way AT&T configured the account when we swapped SIM's. (Since you went from a Nexus 5 to the 5X, I'm assuming that you had AT&T give you a new Nano-SIM to replace the Micro-SIM that was in your 5).
From what I have been able to piece together all Smart Phone Voicemail accounts being provisioned now by AT&T are setup with Visual Voicemail and that setup is not allowing the provisional forwarding that Google Voice requires to become the Voicemail provider for the number.
When I look on my 5X under Dialer App -> Menu -> Settings -> Calls -> Call Forwarding
the Settings for "When busy", "When unanswered ", & "When unavailable" are "Off", "Off", & "Disabled".
When I look at these setting on an AT&T phone that was provisioned a few years ago, those setting show the AT&T voicemail access number.
I've talked to three different CSR's on the business account line and they had no useful information.
Same issue
I am also having the same issue. I switched from Nexus 4 to Nexus 5X and it seems AT&T network is not allowing call forwarding to be enabled.
Here is what I have tried but still now fix:
1.) Uninstall and reinstall Google Voice app.
2.) Uninstall, reboot, and reinstall Goofle Voice app.
3.) Deactivate and reactivate using instructions on voice.google.com
4.) Try programming forwarding number under Call Settings menu.
5.) Talk to AT&T chat support. No luck...insist the phone is unsupported on network data protocols or some other BS.
Any information would be helpful.
I remember from the past that even if att set has errors on the phone, that it worked anyway. I have been using gv since the nexus one and it was sketchy back then. I havent' had any problems for a couple years. The new sim might F it up. But it works for me. I have been involved in many GV threads in the past. It might help to read some of those. The web interface GV is the key. It has mostly to do with the settings on your end, not att. They don't know **** all anyway.
I'm going to search and see what I can find. I have used GV and att exclusively since 2010, and It's never really failed.
To be clear, I'm using a 5x with an Att SIM, I do not have GV installed on the N5X and things work normally, both GV # and SIM associated att # both go to GV VM and Notifications come through hangouts and both numbers ring the handset.
post here for Q's about web interface. I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.
jbrinkley said:
I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.
Click to expand...
Click to collapse
But you didn't change SIMs when you moved to your 5X, correct?
That has been my experience with GV and new phones in the past. As long as the account was configured correctly on the previous phone, there was nothing that needed to be done on the new phone, since all the conditional forwarding was already setup on the network side.
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
Click to expand...
Click to collapse
Yea, if I go into that menu and try to change the values it just returns an error, I am not able to change the values from "off" and "disabled". And even with those showing "off" and "disabled" AT&T's voicemail works correctly.
what about voicemail setting? I have "your carrier" not gv.
jbrinkley said:
what about voicemail setting? I have "your carrier" not gv.
Click to expand...
Click to collapse
I have tried both setting, it makes no difference.
I even have had AT&T turn off VM on the network side, that didn't help at all.
At this point I'm not sure if "Conditional forwarding" is not available on newly provisioned lines or that the Nexus 5X doesn't have the tools to setup conditional forwarding.
I have a SIM adapter on order, when that comes in I will try to do the GV configuration on my old HTC M7 to see if that makes any difference. I don't really think that it will, but it sounds like a less frustrating step than calling into AT&T repeatedly until I happen across a CSR that knows how to setup conditional forwarding on the network side. (Or that knows conclusively that it is not possible on new SIM activations.)
read this page. it's something easy, it has to be. I have set up other people on gv with the same phones. Never had a problem but its in the details.
I do wish you good luck.
https://productforums.google.com/forum/#!msg/voice/aYqCm2rIPd4/mpv3OmKVEyUJ
jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
Click to expand...
Click to collapse
So yes, in this case, I can't seem to add my Google Voice number to those fields. When I go in, all fields are "off" and if I try to input my GV number for any of them, I get an error that states "Unexpected response from network"
Even if I try to input another number altogether, i.e. my home or work number, I get the same response.
I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.
letM3in said:
I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.
Click to expand...
Click to collapse
I have changed phones between iOS and Android several times, never had issues with GV until my first Nexus (which is the 5x). The MMI codes that GV gives would not work, and from the call screen, if i clicked on the (...) in the top right corner i could go to 'settings', but it still wouln't take my GV number.
I spent 2 hours with ATT, she was very very helpful and got "advanced support" to help. Eventually, ATT changed all 3 of my "conditional call forwarding" to my GV number, but it still went to my ATT voicemail. ATT lady started to conference Google in for help. I had to leave the call, but several hours later i started getting VM thru GV. I'm not sure if the conditional call forwarding numbers just needed time to activate across the network (ATT Lady said that it didn't), or if when she spoke to Google they figured something out.
Good luck everyone. The problem is resolvable with ATT help, I wish I had more details to provide.
I just called my 5X and I got my GV message for when a call is missed. I am coming from a Moto X 2014 that had GV setup as the VM and all I did was move my sim from that phone to the 5X. Not that this helps anyone with a problem, but figured I would chime in on my scenario that does work.
I was having same issue... Seems the only way to resolve is to contact Att. The CSR I spoke with on chat was very knowledgeable of this issue and resolved it in less than 5 minutes. Even still... It's an unnecessary inconvenience
I've had this issue in the past, it randomly started happening on my prior M8. Nothing worked...no MMI codes, online meetings, manual call forward numbers, nothing...I ended up getting it resolved by having ATT advanced technical support manually edit the forwarding scenarios and numbers on the back end. Even they were confused as to why it was happening, and I had to get to the second level of advanced support before the technician had the correct access rights to edit the numbers. This was back in July-ish, and they had been apparently going through some significant "non-cystomer-facing" changes to their backbend VM systems.. All GV working fine for me asof now, and I'm still using the same Nano-SIM card on my 5X that cane from that M8.
This is a weird one and has me a little concerned. If I try to turn off call forwarding I get an error telling me that the carrier doesn't support disabling call forwarding. Then it puts in the number +1 832-597-9997 as the number to forward to. Does anyone else get anything like this? Go to phone app, settings, calls. This still happens after a full wipe and install of the factory image.
PS, I have a pixel 3 but there's a lot more activity in the XL forum
Man, the XDA app and site is a pita. Not sure what it did to my title.
jd1639 said:
This is a weird one and has me a little concerned. If I try to turn off call forwarding I get an error telling me that the carrier doesn't support disabling call forwarding. Then it puts in the number +1 832-597-9997 as the number to forward to. Does anyone else get anything like this? Go to phone app, settings, calls. This still happens after a full wipe and install of the factory image.
PS, I have a pixel 3 but there's a lot more activity in the XL forum Man, the XDA app and site is a pita. Not sure what it did to my title.
Click to expand...
Click to collapse
You piqued my curiosity so I went into the phone settings menu and selected call forwarding. It initialized for the first time and populated some phone numbers similar (not the same) as yours. I then selected the call forwarding toggle (it was set to off) and I got a dialog box to input the number I wanted to forward to. It appears to be working but I haven't tested it. May be a provisioning issue. How old is your SIM? Wouldn't hurt to swing by AT&T to get a new one.
v12xke said:
You piqued my curiosity so I went into the phone settings menu and selected call forwarding. It initialized for the first time and populated some phone numbers similar (not the same) as yours. I then selected the call forwarding toggle (it was set to off) and I got a dialog box to input the number I wanted to forward to. It appears to be working but I haven't tested it. May be a provisioning issue. How old is your SIM? Wouldn't hurt to swing by AT&T to get a new one.
Click to expand...
Click to collapse
What happens when you go into one of the three options, busy, etc, and turn it off?
jd1639 said:
What happens when you go into one of the three options, busy, etc, and turn it off?
Click to expand...
Click to collapse
When busy, When unanswered, When unreachable are all greyed out with the same phone number but I guess that is the Google service number or AT&T's. It accepts my forwarding number. I can then tap that number and get out to the pop up dialog which gives the option to turn off, cancel or update. Turning off and updating works fine. Exiting leaves me at the main settings menu. Looks like is is working with no errors. Check your SIM to make sure it is one of the newer series. If not get a new free SIM provisioned at AT&T. Are you PRE paid, or POST pay contract? Are you AT&T or on an MVNO?
v12xke said:
When busy, When unanswered, When unreachable are all greyed out with the same phone number but I guess that is the Google service number or AT&T's. It accepts my forwarding number. I can then tap that number and get out to the pop up dialog which gives the option to turn off, cancel or update. Turning off and updating works fine. Exiting leaves me at the main settings menu. Looks like is is working with no errors. Check your SIM to make sure it is one of the newer series. If not get a new free SIM provisioned at AT&T. Are you PRE paid, or POST pay contract? Are you AT&T or on an MVNO?
Click to expand...
Click to collapse
Thanks. The Sim is new but I'll have it checked out on Monday when att is open.