Hi Everyone,
I have read alot of the forums on here but couldnt find my answer in them.
Long story short i had wireless card issue and sent the phone into htc to get it fixed. Now the phone was rooted and all that but i had relocked the bootloader and put the stock rom back on the phone. HTC are refusing to fix the wireless card and are asking for £202+ to fix the phone. they say that they now have to replace the motherboard because it is out of warranty ( due to "illegal" software) in order to get the wireless card fixed in the phone.
I am just wondering if this is right and if they can do that .
thanks for any help
Sorry, but that's how it is. You agreed to voiding warranty when you unlocked bootloader at htcdev.
You can argue with them, but they are not obliged to provide a warranty.
On the other hand, your retailer is.
Related
Hi guys, i have a question, i want to return my phone for warranty and i've read this thread that if your bootloader is showing 'relocked' you cannot return the device for warranty.
I am here to ask if there is a way to make the bootloader show 'locked' bootloader instead of 'relocked'?
it would be GREATLY appreciated if you could help me. thanks!
for those who want to relock their bootloader can follow the instructions here
There is no way to do that ATM.
If the problem is the hardware issue, HTC should honor the warranty.
ckpv5 said:
There is no way to do that ATM.
If the problem is the hardware issue, HTC should honor the warranty.
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Click to collapse
actually i'm looking to sell the phone, the phone have no issues whatsoever, but if the person i sell to wants to claim warranty, it may be an issue.
Not possible. When you got your unlock bin from HTC, it logged the device info. There gonna know right away it was tampered with.
rayford85 said:
Not possible. When you got your unlock bin from HTC, it logged the device info. There gonna know right away it was tampered with.
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so that means there is no option to claim warranty unless i pay for the 'fines' or charges that incur to repair my device?
zincsnow said:
so that means there is no option to claim warranty unless i pay for the 'fines' or charges that incur to repair my device?
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Correct. From what I've read, unlocking voids the warranty instantly (even tho htcdev says it "could" void your warranty) So any repairs are gonna cost you.
Sent from my HTC One X using xda premium
I saw this
kfasheldon said:
OK.. while trying to re-flash my phone after messing up, I tried to re-lock (fastboot oem lock) and it put up 3 messages, 1 succeed, 2 failed, on reboot of phone it read locked.
Yes!! Locked not re-locked ! I forgot I had not flashed stock recovery ! So triued to unlock, it worked but I could not flash stock recovery, failed, but I could re-lock with same LOCKED message, if I then went from HBoot to Fastboot I got a new menu SECURITY .. bellow locked a message SECURITY WARNING, if I select SECURITY menu then I get a new screen , KEYCARD failed, and reboots.
Anyway the LOCKED was enough to get the phone swapped as its two weeks old, any way after charging and attempting RUU again it locked on black HTC screen most times it booted.
Still maybe this menu holds a key to S-OFF, and maybe the relock failing can be replicated, it seems to have sent only 1 of 3 parts if the file across, so if you phone is bricked maybe you can give it a shot for htc service cover by part re-locking in some way.
http://dl.dropbox.com/u/7526938/IMAG0439.jpg
http://dl.dropbox.com/u/7526938/IMAG0384.jpg
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and was hoping we could make some headway on it.
I noticed you are on Vodafone Australia.
I spoke to multiple stores and service reps and each of them said the same thing, that merely unlocking the bootloader will not void your warranty with them assuming a hardware fault. They even allowing discussion of bootloader unlocking in their community forum.
They did say however that flashing custom roms and rooting will void your warranty as per usual and any damage caused as a result of overclocking or messing with voltages etc is not covered.
I don't know if that is any help, but they seem pretty good about it so long as you didnt cause any actual damage yourself
kylec said:
I noticed you are on Vodafone Australia.
I spoke to multiple stores and service reps and each of them said the same thing, that merely unlocking the bootloader will not void your warranty with them assuming a hardware fault. They even allowing discussion of bootloader unlocking in their community forum.
They did say however that flashing custom roms and rooting will void your warranty as per usual and any damage caused as a result of overclocking or messing with voltages etc is not covered.
I don't know if that is any help, but they seem pretty good about it so long as you didnt cause any actual damage yourself
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Unfortunately I bought it outright from All phones. Don't think they'll accept it. but never mind anymore, I sold my HTC one x. I put up a *phone has boot loader unlocked* note on the ad
Sent from my Samsung Galaxy S3
Hey guys!
Ok, here's the case, I'm having troubles with my HOX, probably it's lcd or motherboard, the phone's screen won't wake up most of the time, and you can feel vibration while touching the screen which means it's working and you just can't see it.
I'm preparing the phone to send it back to warranty, flashing back the stock recovery, relocking the bootloader and flashing original firmware (downloading as we speak). The thing is, I'm quite worried the warranty will be void due the re-locked status in the bootloader and I'm wondering is it possible to get it to say locked again or is it possible to somehow intentionally brick the phone so they can't even get to see it was rooted and unlocked?
Any suggestion will be highly appriciated
Tux2609 said:
Hey guys!
Ok, here's the case, I'm having troubles with my HOX, probably it's lcd or motherboard, the phone's screen won't wake up most of the time, and you can feel vibration while touching the screen which means it's working and you just can't see it.
I'm preparing the phone to send it back to warranty, flashing back the stock recovery, relocking the bootloader and flashing original firmware (downloading as we speak). The thing is, I'm quite worried the warranty will be void due the re-locked status in the bootloader and I'm wondering is it possible to get it to say locked again or is it possible to somehow intentionally brick the phone so they can't even get to see it was rooted and unlocked?
Any suggestion will be highly appriciated
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Click to collapse
I don't think it's possible to make it appear locked again. But when my HOX died I just handed it back in.
Nothing helpful but just sharing my experience.
Sent from my HTC One using Tapatalk 4
My colleague had problem with screen - with wake up. And when service saw relocked they told that it's related to the unlocked bootlader and installation of other software.... Warranty not void....
Sent from HOX with ARHD 31.x
*elmo* said:
My colleague had problem with screen - with wake up. And when service saw relocked they told that it's related to the unlocked bootlader and installation of other software.... Warranty not void....
Sent from HOX with ARHD 31.x
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I've had numberous e-mails with HTC staff via htc.com and they told me that they warranty is NOT void by unlocking the bootloader or flashing a custom rom. it IS void if you do something wrong and brick the device.
Although, If I were you i'd still return to stock.
Hello all.
I have an international version of HTC ONE X with less than a year which is plenty of faulty issues:
1. Wifi signal is extremely low and inestable
2. Screen goes crazy from time to time without pressing or doing anything
3. Three inferior buttons do not respond at all
So the phone is now pretty much useless (I have to power off and on each time I enter an app). The two first issues appeared at the very first month of the purchase, although I could live with them, more or less. The third disfunction has left the phone completely useless, and I had to buy a substitution one as I need it for my job.
I tried to swap the original rom with some CM and MIUI ones, trying to at least solve the 3rd issue so I had to unlock the bootloader via HTCDev (big mistake). I tried everything on my hand (except for opening physically the phone), until I took the path of the warranty service to get it repaired by HTC, as it presents the above-mentioned hardware-based issues.
So I relocked the bootloader, flashed back the stock RUU it came with, and updated it to the latest official one (4.2.2 if I remember correctly)
Now they have returned it (at no cost) and claimed that the warranty is void as on XX-YY-ZZZZ the bootloader was unlocked (they must have seen the ***UNLOCKED*** string on the bootloader and they got the exact date from the log I guess).
So, is there any way to get it back to ***LOCKED*** and "erase the logs" so they cannot tell if the bootloader has been unlocked?
I know it is only my fault, I should not have tried to fix it by myself and sent it directly to RMA, but I feel impotent that I cannot prove that all the faults are hardware-based, and the phone is pretty much useless long before unlocking the bootloader, which I did in good faith to try to repair it by myself without bothering the RMA service. Now they rely on this software-based feature to void the warranty and charge me for a, I guess, extremely expensive reparation (as both the motherboard and screen may need to be replaced to solve all the faulty issues the phone had from the very first month).
Thanks a lot in advance and sorry for the wall of text.
No not possible to get it back to LOCKED. The only thing you can do is RELOCK it.
Thanks for your quick response, Mr Hofs.
I have it ***RELOCKED*** and they have retrieved through some log that the bootloader has been unlocked (and the exact date).
So now, from lost to the river. As the reparation may cost several hundreds of euros (as they would have to change both motherboard and display to solve all the issues) and nobody can assure that the phone will be repaired correctly with all the flaws it has at the moment (besides, I have already had lots of bad experiences with the HTC RMA)....
Is there any way to extract, hex edit, and reflash via fastboot some critical file so it bricks completely the phone and no boot would be possible? That way they could not see the relocked string in the bootloader, or get any info from it. So I would send them a "dead" phone in the first year of warranty period (here we have legally up to 2 years from the purchase).
I know this may be "unethical", but, from my point of view, no more than their denial of repair a faulty phone since the first month within the warranty period due to a software-based temporary modification (which I repeat, I did in good faith to try to repair it via software -installing official CM and MIUI roms- before sending it to RMA). But, as I cannot prove that the phone was useless before unlocking the bootloader, and HTC takes refuge in the "Unlocking the bootloader COULD void the warranty" from HTCDev, this is the only thing I can do... Obviously, I am open to any suggestion in case anyone would like to use my HOX as a "guinea pig" for any experiment that could serve the community.
jfromeo said:
Thanks for your quick response, Mr Hofs.
I have it ***RELOCKED*** and they have retrieved through some log that the bootloader has been unlocked (and the exact date).
So now, from lost to the river. As the reparation may cost several hundreds of euros (as they would have to change both motherboard and display to solve all the issues) and nobody can assure that the phone will be repaired correctly with all the flaws it has at the moment (besides, I have already had lots of bad experiences with the HTC RMA)....
Is there any way to extract, hex edit, and reflash via fastboot some critical file so it bricks completely the phone and no boot would be possible? That way they could not see the relocked string in the bootloader, or get any info from it. So I would send them a "dead" phone in the first year of warranty period (here we have legally up to 2 years from the purchase).
I know this may be "unethical", but, from my point of view, no more than their denial of repair a faulty phone since the first month within the warranty period due to a software-based temporary modification (which I repeat, I did in good faith to try to repair it via software -installing official CM and MIUI roms- before sending it to RMA). But, as I cannot prove that the phone was useless before unlocking the bootloader, and HTC takes refuge in the "Unlocking the bootloader COULD void the warranty" from HTCDev, this is the only thing I can do... Obviously, I am open to any suggestion in case anyone would like to use my HOX as a "guinea pig" for any experiment that could serve the community.
Click to expand...
Click to collapse
They will check the the status from htcdev.com if is unlocked
Thant said:
They will check the the status from htcdev.com if is unlocked
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Click to collapse
Thanks a lot Thant!
Then, time to throw the HOX to the bin I have made some numbers, and the mb (100-120$), plus the display (180$-200$), plus the wifi module (20$-30$?) is more than what a brand new Xiaomi Mi3 64gb would cost, free, debranded and without voiding the warranty for installing a ROM.
Hi, I know there are a lot of discussions about this, but I read too much opinions. I want to understand the situation. Is a phone with unlocked bootloader out of warranty after bootloop? (Edit: yes, I found it on LG official site, sorry for the stupid question. Even if I will ask to LG Italia, my G2 passed warranty with root but the bootloader was not unlocked).
So the real question is: if I only root is there the possibility to get bootloop? Is the phone in warranty only with root?
I found this article on web: http://www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/
Is this the answers to our problems?
Thank you
Edit: I asked LG Italia. They said that smartphones bought before 1st April 2016 with root and/or unlocked bootloaders will be repaired in warranty if the problem is hardware and not software. If they can prove that the unlocked bootloader is the fault of the bootloop they will not repair the smartphone for free (I think this is crazy if LG is already accepted that bootloop is a hardware problem).
Instead smartphones bought later then 1st April 2016 with root and/or unlocked bootloader will be repaired out of warranty even if there is a hardware problem.
The bootloop problem is not caused by unlocking the bootloader, and it is not caused by rooting. Even if you don't root and you don't unlock the bootloader, you can still eventually end up with the bootloop issue. However, if the phone is bootloader unlocked, I've heard some people say that LG refused to repair the phone under warranty. Personally, I don't think this is fair of LG. They should repair the phone under warranty even if it is unlocked. Because the bootloop issue is a hardware problem with the phone, it shouldn't matter if the phone is unlocked/rooted. There is a design or engineering issue with the phone's motherboard so it should be repaired under warranty in all cases.
Hi! i've bought a Realme GT Master Edition just recently and have these VERY IMPORTANT questions regarding my phone's warranty. the warranty comes from a third party company and lasts 18 months.
this phone is the best phone i could buy with my money, but the realme is not much known in my country, most stores don't have smartphones made by this company and repair shops don't have these phones' spare parts, and smartphones are ridiculously expensive here, so i can't easily ignore this warranty and am looking for a way to do my thing without being caught by the warranty provider.
the warranty provider says my warranty will void completely if my phone gets flashed by individuals other than them, let alone the rooting or unlocking the bootloader!
so i'm stuck on 2 big decisions:
1. Ignore the warranty and root my phone, but if something bad happens, then i will have to spend many years without a phone.
2. forget about rooting and get used to the ridiculous limits of Android 11/12.
but i need both of them, so i want to ask you is that even possible?
1. What traces will be left in my phone if i root it then unroot + relock it's bootloader and flash a stock rom?
2. how do they find out my phone is flashed by someone else?
3. is there any flash counter or anything in my phone that shows my phone was flashed or modified before?
4. if there is a way to do it without getting caught, can you tell me what things should i do?
5. if you know any way then did it work for you? (did you relock and unroot your phone and get the warranty service?)
if your answer contains technical details, please tell me, i will learn anything required to do those.
Thank you for reading!