Hi guys, I need some serious help. I had the original Note and upgraded to the Note 2. My wife got my original Note. The Note 2 is not rooted. I had my new Note 2 for about 4 days, when I notice that my 4G/LTE (I am in Denver) "switches off" and then I don't have a data connection (can't connect to internet etc.), but I still show full towers on the phone and I can make phone calls. When I restart the phone, the connection is restored and I have 4G/LTE. I can also restore my 4G/LTE by switching my phone back and forth between airplane mode.
At times I would be hours without a data connection and then suddenly the connection restores itself (without me restarting the phone). I have compared my connection to my wife's original Note and her phone has constant 4G/LTE, even when I have no connection on my new phone. It is not area specific since I might have no data connection in the morning, but in the afternoon everything is fine (that is now if I don't restart the phone and just leave it be). I took the phone back to Best Buy and exchanged it for a new one and I have the same problem with this phone.
It is driving me crazy since I need my data connection. I've been on the phone with ATT and we've reset the phone and did all that. No luck. They are checking into "other solutions" but I am not hopeful. My questions:
1) What can I do. Anybody else with this problem and how did you fix it.
2) Is this a phone problem or tower / ATT problem (I don't think tower since my wife's Note is working fine)
3) Should I wait for ATT or try and exchange this again for a third time? My 30 days are running out.
Any input will be much appreciated.
Thanks
AB
Execusa said:
Hi guys, I need some serious help. I had the original Note and upgraded to the Note 2. My wife got my original Note. The Note 2 is not rooted. I had my new Note 2 for about 4 days, when I notice that my 4G/LTE (I am in Denver) "switches off" and then I don't have a data connection (can't connect to internet etc.), but I still show full towers on the phone and I can make phone calls. When I restart the phone, the connection is restored and I have 4G/LTE. I can also restore my 4G/LTE by switching my phone back and forth between airplane mode.
At times I would be hours without a data connection and then suddenly the connection restores itself (without me restarting the phone). I have compared my connection to my wife's original Note and her phone has constant 4G/LTE, even when I have no connection on my new phone. It is not area specific since I might have no data connection in the morning, but in the afternoon everything is fine (that is now if I don't restart the phone and just leave it be). I took the phone back to Best Buy and exchanged it for a new one and I have the same problem with this phone.
It is driving me crazy since I need my data connection. I've been on the phone with ATT and we've reset the phone and did all that. No luck. They are checking into "other solutions" but I am not hopeful. My questions:
1) What can I do. Anybody else with this problem and how did you fix it.
2) Is this a phone problem or tower / ATT problem (I don't think tower since my wife's Note is working fine)
3) Should I wait for ATT or try and exchange this again for a third time? My 30 days are running out.
Any input will be much appreciated.
Thanks
AB
Click to expand...
Click to collapse
While it's possible you've received two faulty phones, the more likely culprit is the only thing that hasn't been changed out. The SIM card.
Synner12 said:
While it's possible you've received two faulty phones, the more likely culprit is the only thing that hasn't been changed out. The SIM card.
Click to expand...
Click to collapse
Good idea, I will get the SIM card changed out. Thank you for your input.
Related
It started yesterday and I don't know why. Go to check my weather, hit update and after about 10 seconds I get a bubble telling me that an unknown connection error ocurred and to try again later. I can make phone calls, send and receive texts, but can't check my weather. If I soft reset it works fine. Today, go to check my weather again and same problem. Been making phone calls and texting all morning without issue. Soft reset and again it works fine. Obviously, something is going wrong with my data connection over time, but what could cause it to just shut down completely requiring a soft reset to fix?
More weirdness. I tried manually turning on my data connection in the Connection Manager and as quickly as I turn it on it turns itself off. WTF! I haven't done/added anything to the phone in a week. Is this something on AT$T's end, could they be blocking me from using data for some reason?
About 2 weeks ago I did some regedit to have the data connection turn off automatically after 5 mins of non-use. It was working fine after that and anytime it needed a data connection it would make it. I don't remember where the setting was to change it back, but I doubt this is the problem because this issue just started yesterday.
I'm on AT&T also, on the new leaked ROM, and I have exactly the same issue. It started about 2-3 weeks ago, and I noticed the connection drops overnight (during the day I have no problems), and it'll only come back after restart or reset. I think it's AT&T's network...
Miami_Son said:
Is this something on AT$T's end, could they be blocking me from using data for some reason?.
Click to expand...
Click to collapse
Maybe they work on improving their towers and network lol
T-Mobile does that also.
i get a Could not coonect bubble,and have to manualy enable my data conection.If you guys are Tethering our providers automaticly drop our priority level...Unlimited my ass,they tried to cap me at Edge speed and all i had to do was disable/enable the data conection to blast 3g...
I found the problem, but I still don't know what caused it. I'm leaning towards something done on AT$T's end. I have always had my phone configured to use the AT$T ISP in network properties. Apparently, it no longer likes this setting. Switched back to MediaNet and all is working just fine. Problem is that when I first got the phone I did speed tests using both settings and AT$T ISP was faster, so that's why I set it that way. I can't test it now because it won't stay connected with that setting. Can AT$T block users from a particular connection? I don't tether and the most data I've ever used was 280mb last month. Hardly a reason to block me.
I'm not thethering either, my usage is roughly 600 MB/mo and my network is already set to MediaNet. This problem started recently, didn't have it before.
Looks like it is something going on with AT$T. A number of my friends from different states have reported issues over the past 2 weeks with several having severe connection issues the past few days. These are people on varying devices including iPhones, Blackberrys and smartphones. I hope it is due to AT$T finally upgrading their network and not overload from all the new iPhone users and abusive tetherers.
I replaced my galaxy s 2 because it was acting up and now i have rooted one and also put stock rom bloat free and i recently noticed that sometimes my phone have hard time connecting to data. i can see the uplink sign go green but the downlink arrow doesnt blink and phone keeps me waiting waiting and waiting and i have to restart the phone or leave it for good 5 or 10 minutes to be able to start working. can anyone please tell me if thats a hardware issue or the software? do i need to have my phone replaced?, i dont know if tmobile store would exchange phone now because i purchased phone on 12th and its been 12 days if the reffer me to customer service then they will send me a refurbished phone which i do not want because i paid full price for phone.
any help will be appreciated.
Data connection problem
If you haven't already tried, go to Settings/Wireless and network/Mobile networks/Access Point Names and if there is an option to reset, select it. I had a similar problem with data connections - up and down lights blinked but no connection - and T-mobile support helped me out. Also, make sure Use packet data and Data roaming are checked.
mtmikey said:
If you haven't already tried, go to Settings/Wireless and network/Mobile networks/Access Point Names and if there is an option to reset, select it. I had a similar problem with data connections - up and down lights blinked but no connection - and T-mobile support helped me out. Also, make sure Use packet data and Data roaming are checked.
Click to expand...
Click to collapse
I've had the problem too, both on 4G and WiFi. There is a warning on the data roaming option about incurring extra charges. Is this true? I know that my plan says free domestic roaming, but I'm not sure that applies to data?
The T-mobile rep allowed that this was confusing. They stated that there are no additional charges within the US. Roaming is required because TM uses other providers' (i.e. Verizon) towers in some locations.
I have this same problem, Im wondering if the update coming out next month for wi-fi calling will address this, or what about using the new sim card??? Its pretty annoying but i didnt want to really exchange my phone b/c this is the only problem im having as well as the vertical lines which i have pretty much learned to live with.
K_esco said:
I have this same problem, Im wondering if the update coming out next month for wi-fi calling will address this, or what about using the new sim card??? Its pretty annoying but i didnt want to really exchange my phone b/c this is the only problem im having as well as the vertical lines which i have pretty much learned to live with.
Click to expand...
Click to collapse
i am using the new sim card already... i dont know if the problem is with new sim card or the phone itself but it gets annoying sometimes when i need internet and it doesnt wanna work.
Has anyone had any luck fixing this?
I noticed this problem sometime after rooting and flashing roms. Now I'm on the stock rom released in the dev channel. I've talked with customer servie for an hour and none of their solutions fixed anything for me.
I don't have a good backup - is there anything I can do?
I haven't been bitten by this again. It has been a couple days and I've since replaced my phone (today). But I haven't been on 4G much. Wifi has been working fine for the last couple days.
Hey guys, I picked up a new Samsung Galaxy S II (T-Mobile) about a month ago from the retail store.
About a week ago I was using my phone as a hotspot for my xbox and then I got disconnected while playing. I wondered what was the problem and I saw the data icon was in the no connection state. Now I restarted the phone in case it was the simple loss of signal bug but it wasn't. My data wasn't coming back on. No matter what I did the connection wouldnt come back on. I called the tmobile tech support and they gave me rubbish things such as reboot phone, take out battery and wait 20 seconds, and all that jazz. I then noticed a pattern starting with my phone, the phone would connect to 4g then a second later disconnect. It would repeat this all day and not change to anything else. If anyone can help with this problem it would be greatly appreciated.
Android 4.04 NO ROOT/FLASH (stock)
Galaxy S2 T989 T-Mobile
Thanks -Frezno
ajajjaj
Call up t mobile and beg them to reconnect your data
Sounds like you was blocked
Freznosis said:
Hey guys, I picked up a new Samsung Galaxy S II (T-Mobile) about a month ago from the retail store.
About a week ago I was using my phone as a hotspot for my xbox and then I got disconnected while playing. I wondered what was the problem and I saw the data icon was in the no connection state. Now I restarted the phone in case it was the simple loss of signal bug but it wasn't. My data wasn't coming back on. No matter what I did the connection wouldnt come back on. I called the tmobile tech support and they gave me rubbish things such as reboot phone, take out battery and wait 20 seconds, and all that jazz. I then noticed a pattern starting with my phone, the phone would connect to 4g then a second later disconnect. It would repeat this all day and not change to anything else. If anyone can help with this problem it would be greatly appreciated.
Android 4.04 NO ROOT/FLASH (stock)
Galaxy S2 T989 T-Mobile
Thanks -Frezno
Click to expand...
Click to collapse
I had the same issue a few weeks ago. It was the SIM card. I only had the phone for 2 weeks and got a new sim card when I got the phone. It just went bad. Go to a corporate Tmo store and get a new card. They will give you one for free.
I have this same problem with my SGH-T989.
I'm running CM 10.1.3 (Android 4.2.2), and it's vendor unlocked (used to be a Rogers phone) now on the TELUS network.
Data will randomly disconnect, but I still have all signal bars in grey. A reboot will enable it again, or sometimes it just comes back on it's own. I've been to the cell booth in the mall and they've swapped out a SIM card for me, no change.
I also noted that when the data isn't working, my WIFI doesn't seem to either. Modem issue? How can I tell what modem I have and what would be best? I assume CM 10 comes with it's own modem for this phone and when I flash CM it writes the modem too?
thanks for any help.
Andrew
asutherland said:
I have this same problem with my SGH-T989.
I'm running CM 10.1.3 (Android 4.2.2), and it's vendor unlocked (used to be a Rogers phone) now on the TELUS network.
Data will randomly disconnect, but I still have all signal bars in grey. A reboot will enable it again, or sometimes it just comes back on it's own. I've been to the cell booth in the mall and they've swapped out a SIM card for me, no change.
I also noted that when the data isn't working, my WIFI doesn't seem to either. Modem issue? How can I tell what modem I have and what would be best? I assume CM 10 comes with it's own modem for this phone and when I flash CM it writes the modem too?
thanks for any help.
Andrew
Click to expand...
Click to collapse
Flashing a ROM usually does not touch the radio. Newer ROMs(4.2.2 and later) need either the UVMC6 or TLMC4 radio from here:
http://forum.xda-developers.com/showthread.php?t=1895400
Just checking to see if I am the only one having these issues.
I have the 3 XL on ATT, and I randomly have no internet access over mobile data, even though the notification shows LTE and decent signal strength. Screenshots attached to show what I'm talking about. This has happened about 4 or 5 times since I received the phone a few weeks ago. I went to ATT and got a brand new sim, thinking that my old sim may have been going bad, but that did nothing. Only way to get the mobile network connection working again is to reboot the phone.
I have also noticed a few times that the squeeze for google assistant feature will stop working, and I have to reboot the phone to get it working again. Anyone suggestions? I am leaning towards just doing a factory reset this weekend, but I would like to avoid that if possible.
Thanks
dont know about the edge squeeze assisit not working (i use edge sense module and app) but i have to reboot or go into airplane mode to get data to work when i get the x. maybe using a different apn would help... im on att too
AT&T issues
This is now a problem for me. I have to put my phone in airplane and then back to lte at least once a day in order to get mobile data working again. I'm not really sure if it's a network issue or a phone issue.
Issue for me here too, but I'm in Australia on Telstra network.
Sent from my Pixel 3 XL using Tapatalk
I'm hoping someone has seen this and knows the solution.
I have a Pixel 3XL, bought Nov.`18. Unit has a case, never dropped outside, it's in immaculate condition.
A few weeks ago, I noticed the LTE Connection would restart every 8 to 12 seconds (going from LTE - LTE+, back to LTE)
I did a ton of things (restarted device, safe mode, Factory Reset with stock setup (no backup) and even did a Factory Image restore of Android 10 from September)
Nothing has resolved this issue. The case has been removed, a different SIM Card was purchased.
Even when changing the connection to 3G, it changes from HSPA - to 3G every 10-15 seconds. I've disabled VoLTE and even used the phone after factory image restore, with a new google account (to make sure no settings were copied over from previous install). Checked APN settings, all good there. I've had every PIXEL phone on my carrier (Rogers, in Toronto) without any issues like this.
At this point, I am thinking hardware.,
Does anyone have any insight into why this would just start randomly in November?
Code:
Video of the LTE+ Connection dropping to LTE, then back to LTE+ :
https://streamable.com/zsylg
Mine and now my pixel 4 have a similar issue. But it seems to randomly drop to 3G and get stuck until I put it in airplane mode and take it out...
Mech8 said:
Mine and now my pixel 4 have a similar issue. But it seems to randomly drop to 3G and get stuck until I put it in airplane mode and take it out...
Click to expand...
Click to collapse
Take a SIM Card from a different Carrier, see what happens. That will show if its Hardware, if it keeps happening.
Mine had the LTE connection reset every 10 seconds no matter what SIM Card I used from different carriers.
I got a replacement Pixel3XL today, and the new unit is working perfectly - so it was hardware 100% on my end.