Should i RMA my phone? - Galaxy Note II Q&A, Help & Troubleshooting

Hello,
I bought a brand new Note 2 one month ago.
The phone works perfectly but there 2 manufacturing fault :
The first one is on the top right of the phone :
http://i1039.photobucket.com/albums/a475/justice9999/2012-11-26_14-52-55_184.jpg
http://i1039.photobucket.com/albums/a475/justice9999/2012-11-26_14-51-39_568.jpg
http://i1039.photobucket.com/albums/a475/justice9999/2012-11-26_14-51-49_751.jpg
The second one is on the bottom left, it's a little black point on the metal protector :
http://i1039.photobucket.com/albums/a475/justice9999/2012-11-26_14-52-31_673.jpg
Should i ask for another phone? Is it normal?
Some dust get into the hole from time to time but i can easily remove them.
What do you think guys?
Thanks in advance.
Sent from my GT-N7100 using XDA Premium HD app

Related

Phone dropped :-0

Hey everyone
I have put in a request to get my one x replaced with phones4u due to the screen flexing issue and a creaking case. Yesterday my friend wanted to see the phone as he was thinking of getting one and he dropped it! It wasn't from much of a hight but it has left a few marks in the case...
Should this affect my replacement?
matw01 said:
Hey everyone
I have put in a request to get my one x replaced with phones4u due to the screen flexing issue and a creaking case. Yesterday my friend wanted to see the phone as he was thinking of getting one and he dropped it! It wasn't from much of a hight but it has left a few marks in the case...
Should this affect my replacement?
Click to expand...
Click to collapse
Maybe, depending on the rules of phones4u. Any pictures?
Depends how bad the scratches are and if it's really visible.
Sent from my HTC One X using XDA
They are quite visible scuffs on 2 corners
Sent from my HTC One X using xda premium
you might have some problems because they'll try to say the problem was due to you dropping the phone =\
well i've emailed my account manager to ask now, hopefully they will still swap it for me as its not related to the original fault although i guess there's no way to prove that.
If not that my phone is insured so I'll get a new handset one way or another.
body scratches shouldnt hinder the replacement as long as screws and warranty stickers are untempered.
I think its no Problem, until something is broken. I worked for 3 Years for a HTC Repair Center and we are only look for broken displays and broken Cases. Scratches makes no Problems. Good luck Man
Sry for my English
Sent from my GT-N7000 using XDA
it was dropped from around pocket hight to the floor, its left it with scuffs in the top left and bottom left back corners.
Clearly only scuffs to the casing, no cracks or anything.
TheManGer said:
I think its no Problem, until something is broken. I worked for 3 Years for a HTC Repair Center and we are only look for broken displays and broken Cases. Scratches makes no Problems. Good luck Man
Sry for my English
Sent from my GT-N7000 using XDA
Click to expand...
Click to collapse
thanks for the response, hope you're right
matw01 said:
it was dropped from around pocket hight to the floor, its left it with scuffs in the top left and bottom left back corners.
Clearly only scuffs to the casing, no cracks or anything.
Click to expand...
Click to collapse
You should be fine. If they ask about the scuffs, you don't need to say you dropped it, but just that you had it in a jeans pocket with those metal rivets and you didn't realise it was rubbing against it, or something like that.
By the way is it the grey one? If so, did it go shiny where there scuffs are?
jonstatt said:
You should be fine. If they ask about the scuffs, you don't need to say you dropped it, but just that you had it in a jeans pocket with those metal rivets and you didn't realise it was rubbing against it, or something like that.
By the way is it the grey one? If so, did it go shiny where there scuffs are?
Click to expand...
Click to collapse
already said its been dropped so i hope its ok, its the white model.
Hard to judge without pics
Sent from my HP Touchpad using Tapatalk 2
http://db.tt/71jZEnHk
http://db.tt/MK6Nb6pp
Links to pictures on dropbox above
Sent from my HTC One X using xda premium
You should be fine I read somewhere they'll class it as DOA and they don't bother with DOA phones. They'll make a claim on it or something. I could be wrong though but clearly the screen issues were the reason you were sending it back as long as that is still there you'll be fine, worse that will happen is that they'll just send it back.
EDIT: Ouch, definitely need a case as I'm just like your friend prone to dropping! No replacement housing available as well for the time being so need to be extra careful.
Ohh nasty, I think it should be fine since its getting replaced for another reason, but they could refuse since the screen flicker issue is getting fixed next OTA update
Sent from my HP Touchpad using Tapatalk 2
Slap your m8 & never again let him touch your phone
Sent from my GT-I9100 using Tapatalk
Sebianoti said:
Ohh nasty, I think it should be fine since its getting replaced for another reason, but they could refuse since the screen flicker issue is getting fixed next OTA update
Sent from my HP Touchpad using Tapatalk 2
Click to expand...
Click to collapse
Its not the flickering, its where the screen goes black and ripples when you press the edge of the phone slightly, plus the case creaks in places.
I dropped my phone yesterday when my team scored in the last minute of a cup semi final. It got trampled. Screen smashed to bits. Remarkably it still works and its still in one piece.
Screen is smashed but somehow held together and still responsive
Sebianoti said:
Ohh nasty, I think it should be fine since its getting replaced for another reason, but they could refuse since the screen flicker issue is getting fixed next OTA update
Sent from my HP Touchpad using Tapatalk 2
Click to expand...
Click to collapse
Source?

Dust close to the screen

hello
i just noticed there are dust in the left & right of the screen (not in screen)
is there are any one have dust like me ??
sorry for my english ??
Sent from my HTC One X using Tapatalk 2
It is a defect, try with a change.
Sent from my HTC Desire using XDA
waiting more replays from HOX users
Sent from my HTC One X using Tapatalk 2
My white HOX has it too. But I can only notice it when it heats up significantly to reveal a slight gap between the screen and body.
...
I have it to, and it is also noticible when the phone gets warmer than normal. Im somehow trying to convince myself that it is not big deal
Sent from my HTC One X
'm going to replace it .. I think the screen is not installed properly .. There is dust from entering the place where the body separates the screen on the right and left, above and below .. And also I can see the light of the alerts from the place that separates the body above the screen under company logo and front camera
sorry for my english..uaing Google Translate
Sent from my HTC One X using Tapatalk 2
Same here. It pisses me off because I actually never put it in my pocket and only got it 3 days ago. I want to replace it but here in the Philippines they wont replace it in store. I don't think I can wait weeks for a replacement. Its not that a big of a deal to me, I can only see it when I really look for it.

[Q] HTC One V bottom cover issue

Hi there,
Just bought the HTC One V. The phone is really good so far but i have one issue with it, the bottom cover leaves a slight gap. i cut my sim card for it and there is still a gap.
Does anyone else has this issue?
Any suggestions
Thanks
Idon't have the issue. Mine fits perfectly. You shoul probably ask for a replacement.
Sent from my HTC One V using Tapatalk 2
I have problems with One V bottom cover too. It leaves a slight gap od the bottom left side (if you look the back of the phone).
This is my third One V.
First one had yellow ring around the display edges, T-mobile got me new immediatley. On second one display got unglued from the phone?!?!? I was amazed!! They gave me new next day.
And now the third one has problems with bottom cover.
I tried 3 different brand new phones in the T-mobile store and they all had this issue.
Honestly, now I hate this phone!
Can someone find why bottom cover cannot fit. Is microphone rubber pushing it out of the socket or is it somethig else??
Replacement. Mine doesn't have a gap either.
Sent from my HTC One V using XDA

Glass replacement

Hello al!
My dad brought home 2 DHD's from work. One with a broken glassplate and one with a broken LCD. First thought in my head was: switch glass plates. And so I did.
After 2 days with about 6 hours work behind it, I finally put back together the phone. Now I am facing with the problem that only the lower right corner of the touchscreen is working.
My question is. Is this because the digitizer connector isn't properly connected. Or did I just f**k up xd
Sent from my HTC Vision using Tapatalk 2
johrie said:
Hello al!
My dad brought home 2 DHD's from work. One with a broken glassplate and one with a broken LCD. First thought in my head was: switch glass plates. And so I did.
After 2 days with about 6 hours work behind it, I finally put back together the phone. Now I am facing with the problem that only the lower right corner of the touchscreen is working.
My question is. Is this because the digitizer connector isn't properly connected. Or did I just f**k up xd
Sent from my HTC Vision using Tapatalk 2
Click to expand...
Click to collapse
U hv probably messed up the connectors. Replacing the glass only has always been a tricky part n people end up messing it. I prefer changing the whole Display.
Sent from my Desire HD using xda premium

HTC one x screen replacement

Hi folks,
So now it happened, after I dropped my phone ten thousand times: the screen broke big time. I now also have two yellowish spots on the display. Touch is still working.
My questions:
1. What exactly do I have to replace?
2. There are kits available on amazon for approximately 60 euros, will they work?
3. Can I do it myself?
4. Any word on quality of the replacement parts?
Btw. I live in Germany.
Thanks in advance!
Sent from my HTC One X using XDA Free mobile app
Anyone, please?
Sent from my HTC One X using XDA Free mobile app
I replaced my screen last week, I bought an cheap screen from ebay, it was like €25,-
The screen is a bit yellowish all over, but with some app I added a bit of blue and it was pretty good.
My touch isn't fully working, on a small spot it isn't working but maybe I get a new screen because it's not good.
I guess you can better buy a OEM...
Also my screen doesn't fit well, but that can be my fault
It's not that hard to replace it, there a few guides on the web that helps a lot.
Oh, and you have to replace your whole screen
Hope this will help you a bit

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