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Apologies for starting a new thread, but haven't seen anyone else with this unique situation.... just been to pick up my new HTC Desire from the sorting office, and they've sent me not one, but two - thanks T-Mobile!!
Has this happened to anyone else? I assume I will be on two seperate contracts if I keep quiet... What should I do, given how tempting this appears to be on the surface?!
thebosh said:
Apologies for starting a new thread, but haven't seen anyone else with this unique situation.... just been to pick up my new HTC Desire from the sorting office, and they've sent me not one, but two - thanks T-Mobile!!
Has this happened to anyone else? I assume I will be on two seperate contracts if I keep quiet... What should I do, given how tempting this appears to be on the surface?!
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Click to collapse
Heh, i think you should just keep it somewhere until T-Mobile find out their error.. i think its like a 2 month period after which you can keep it! Dont know the laws in the UK though.
At the very least, I would call them up asking how many numbers I have on my account. Did they send you another sim?
I ask because I upgraded, and was sent my phone from Carphonewarehouse, but I was sent another sim card. And it's not a replacement as the package shows it's separate number. I called to ask how many numbers I have on my account as they've sent me another sim, the lady laughed (she had a sexy voice actually, but that's for another time!) and she told me that I have one number and she has no idea what I should do with the extra sim.
So just make sure you aren't paying for two then either:
1. Return it - and go to heaven with a clear soul,
2. Keep it as a spare - not making any significant gains and being morally grey,
3. Sell it, - make significant gains, and go to hell knowing that you made some money in the recession by someone's mistake. You'll save money on heating down there!
Lol
So just make sure you aren't paying for two then either:
1. Return it - and go to heaven with a clear soul,
2. Keep it as a spare - not making any significant gains and being morally grey,
3. Sell it, - make significant gains, and go to hell knowing that you made some money in the recession by someone's mistake. You'll save money on heating down there!
Lol
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Lol ... i say return it, you didnt pay for it so it doesnt belong to you
if you sold it or kept it, you will probably not get in trouble (am not a lawyer though), because its not your mistake its theirs, .. but remember, ... what goes around comes around
irkan said:
Lol ... i say return it, you didnt pay for it so it doesnt belong to you
if you sold it or kept it, you will probably not get in trouble (am not a lawyer though), because its not your mistake its theirs, .. but remember, ... what goes around comes around
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Yeah, I didn't mention karma. But I'm a business man.
What goes around, comes around. With interest.
Lol if you sell if or keep it, yes you are breaking the law if they can prove that you realized that this was in fact a mistake.
I would just let them know they made the mistake, but that they sort it out rather than you having to post it etc.
For my sins and to help me pay for nice new mobiles, I am a lawyer and OnlinePredator is right - you cannot profit from someone else's mistake where it was obvious to you that it was a mistake. In the same way if your bank accidentally credits your account with £2million, you can't blow it on whiskey!
dont listen to these guys they're just jealous u have two.
u just need to find out how many numbers there are on your account whether u wait for ur first bill or call them up.
hpoefully u didnt sign for both packages but just say u recieved one.
As a previous poster mentioned I would check with T-Mobile to see how many numbers are on my account. If it is just the one, I would keep the other handset and see if T-Mobile eventually relaise their mistake.
Hmmmm... think I'll go down the "clear soul" route!! Thanks guys for your helpful comments... I'll let you know what T-Mobile say!
A similar thing happened to me many years ago. Ordered hifi from catalogue, when first statement was recieved it listed 2 hifis, telephoned company and told them we only recieved the one, which we did. On our statement after that one there was no hifi listed. To this day I have not paid a penny towards the hifi which was £850.00.
This is kinda amusing. But if you want legal speak, the lawyer (humans made after all the souls had been allocated, LOL!) is right. There have been various cases, especially with banks, where people have been, erm... "allocated" items, money even company pay, that wasn't meant to go to them. As much as years later, they were made to give it back. In the same that that in various countries you have many years to take legal action after certain events.
But you have taken a higher path, the path of the spiritually enlightened. You are a pure soul. Arise and take your rightful place with the blessed Android community. Arise my brethren.
Actualy im pretty sure the ownous is on the company to correct a mistake... Large somes of money is one thing but for items there is a grace period where you must keep it boxed and ready to be given back...
After that time has gone i think its 6 months the item is legaly yours.
If they have no clue atleast open it to see if it has the pink hue issue lol then keep the one that doesn't.
i say send it back, every one will end up paying for t-mobile mistakes, companies don't lose mony they just charge there customers more.
well ring them up and ask for a returns envelope, then if they don't provide one after 14 day the product is legally yours. (im not a lawyer)
Believe me ... The nature works in balance
Day and night, right and wrong ... you got the idea.
If you dont order it, it is not yours, send it back ...
Otherwise, nature will take something from you to "balance" what you "owe" (because you dont return it). Probably not immediately, but later.
thebosh said:
Hmmmm... think I'll go down the "clear soul" route!! Thanks guys for your helpful comments... I'll let you know what T-Mobile say!
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good choice!
Did you unpack them? I'd really like to know if you are seeing any difference in colour, especially if anything is more pink one either phone.
I'd be inclined to open them both and then send the worse one back!
You should check for screen quality - Pinkness and faulty pixels.
Buttons - Correct travel and action.
Case condition.
Just my opinion!
No don't send it back!
It is a blessing .... people say what goes around comes around. Maybe you did something good before and you are getting rewarded lol
Nah ... honestly if you send it back you are a good person ... many people say they would but honestly would they actually?
Hey guys, assuming all goes well I am going to buy a e4gt off someone from craigslist and was wondering what I should do to make sure it works 100% aside from checking the ESN (which I believe I can use an app to do right?) Any tips will be greatly appreciated!
Have them meet you at a Sprint store.
Sent from my SPH-D710 using xda premium
I would say, the most important is making sure you can activate it. (making sure the esn is clean) not too sure if there's an app that can do that though. not to my knowledge. and of course make sure it turns on!! lol. check camera make sure lens aint scratched up. and anything software wise, wouldn't matter cause you could always factory reset everything.
Tip to not get ripped off: Don't buy it from Craigs List... just my advice
You have very limited legal recourse if something goes wrong. If you do insist on purchasing this device from some random person on CraigsList here are a few things I would do if I were you..
Print the listing of the device off of CraigsList and keep it for your personal records
Take a pen and some paper, you'll need this in reasons I'll mention later
Take someone with you to witness the transaction
Pay with cashiers check or money order
Get a receipt!!!!!!! Have the seller sign it along with your signature, make two copies, one for you and one for them. Get the person you take with you to write the documents and sign it as a witness
If you have to pay cash, make sure you have proof of withdrawing that amount from your bank, don't use an ATM
Ask to get a warranty ensuring fuctionality and ability to activate the phone in writing and have both parties sign the document, again not just verbally. Get the person you take with you to write the documents and sign it as a witness
Call Sprint to check the ESN, don't just rely on the app to check it
Make sure the seller can provide you with a valid ID so you can get their home address and other information just in case you MIGHT need the information later
Basically you want to protect yourself from being ripped off
By getting their personal information, you will know who to contact if you need to sue them in small claims court. The steps above will also help protect you in the case you do need to take them to court
If they're not willing to do any of the steps, you might want to consider backing off from making the purchase
Sure this might seem overkill, I think they are good steps to take though
I know this is going to sound funny or silly or what ever, most of the tips I have given I have learned from watching judge shows!!
Craigslist cases are on People's Court a lot
Dude wtf
Sent from my SPH-D710 using xda premium
Thanks for the responses guys. I had written craigslist to keep things simple, but judging by how much the situation changes when its someone you don't know, to clarify I am buying it from someone I know who has a connection with someone else, so I essentially do have a guarantee for getting my money back.
I have purchased and sold so many things on craigslist and truthfully I have never gotten ripped off. One time I bought something that was defective but the person claimed they never knew and gave my money right back.
rbtrucking said:
I have purchased and sold so many things on craigslist and truthfully I have never gotten ripped off. One time I bought something that was defective but the person claimed they never knew and gave my money right back.
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Same here. I have bought and sold many of things on CL, and things usually go well, Although the post above with the suggestions is a good idea. It may seem like overkill, and some of it may be, but precaution is always best when dealing with CL, its sooo random.
elephant007 said:
Tip to not get ripped off: Don't buy it from Craigs List... just my advice
You have very limited legal recourse if something goes wrong. If you do insist on purchasing this device from some random person on CraigsList here are a few things I would do if I were you..
Print the listing of the device off of CraigsList and keep it for your personal records
Take a pen and some paper, you'll need this in reasons I'll mention later
Take someone with you to witness the transaction
Pay with cashiers check or money order
Get a receipt!!!!!!! Have the seller sign it along with your signature, make two copies, one for you and one for them. Get the person you take with you to write the documents and sign it as a witness
If you have to pay cash, make sure you have proof of withdrawing that amount from your bank, don't use an ATM
Ask to get a warranty ensuring fuctionality and ability to activate the phone in writing and have both parties sign the document, again not just verbally. Get the person you take with you to write the documents and sign it as a witness
Call Sprint to check the ESN, don't just rely on the app to check it
Make sure the seller can provide you with a valid ID so you can get their home address and other information just in case you MIGHT need the information later
Basically you want to protect yourself from being ripped off
By getting their personal information, you will know who to contact if you need to sue them in small claims court. The steps above will also help protect you in the case you do need to take them to court
If they're not willing to do any of the steps, you might want to consider backing off from making the purchase
Sure this might seem overkill, I think they are good steps to take though
I know this is going to sound funny or silly or what ever, most of the tips I have given I have learned from watching judge shows!!
Craigslist cases are on People's Court a lot
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Hahahahahahaha is it me or the pay by check and receipt line definitely made me laugh... Thousands of transactions happen on Craigslist without an issue but the dozens that go through hit the web and the world is now afraid... I have sold a dozen or more phones on Craigslist without an issue. Just did a Iphone for a Galaxy 2 trade yesterday. Don't look like or act like a victim and have a little street smarts and you will be ok...
Surprise you did not ask them to fill out a W-9 for the sale.....LOL
I got my et4g on craigslist with no problems. The key is know what you are buying and to meet at a Sprint store. I got a near Mint one for 275 in the phx area. I didn't pay the guy till the service was on my phone either. First time getting a phone used and it was easy. Good luck
Sent from my SPH-D710 using xda premium
So, about 3 months ago, I got scammed out of my T-mobile Galaxy Note 2 by someone on TomsHardware.com. I thought it was a lost cause, and he was supposed to send me a Galaxy S4 (no comments on the trade please). What he sent me instead was a LG G2X with a cracked screen and was password protected. So, now, after a hard reset, I got access to the phone. Guess what? The pictures are still intact, and there is plenty of pictures of a person, and a name. I looked on facebook, and lo and behold, found the guy.
My question is this: Should I give this information to the police? I filed the report months ago, but if this is the guy, maybe there is a minuscule chance I could get my phone back. Or should I just leave it alone, its too long ago?
If it were me i would never leave it alone..that mod edit needs to pay someway somehow. It wouldn't hurt to give the info to the cops, maybe they can use it and if not, at least you tried right. Feel bad for ya. Might i ask why its taken you 3 months?
sent from the 2nd gen beast
Well, since it got stolen, I had to buy a brand new phone. So I got the S4, and since I had it, I didn't think about it. Plus, I thought the only way I would get into the other phone was to factory reset it. I didn't think it would still have stuff on it.
Id definitely pass on the info to the cops, this guy should pay up for his actions and you are in possession of the evidence to put him away (unless the phone he sent you was stolen and only holds pics of another victim who got scammed... if you catch my drift) eith way the police could track down this lead and take the mext step to sgutting the culprit down for good
Sent from my SGH-T889 using xda app-developers app
Yeah, that was my other thought. What if it was just another guy who got scammed? Or, what is to stop him from claiming it was stolen from him as well.
The only thing is that he got me to ship it to Orlando, and this guy is Orlando. Seems to be a decent chance.
Take it to the next lvl, it doesn't hurt to try. ..hopefully you kept all email transactions and copies of when you mailed everything, it's 50/50 thid cld b ur guy but maybe you can get all or some or ur money back....maybe his still using your note 2 or maybe he sold it and next time just be careful w/who who you're dealing with specially business(trading expensive devices) thru net unless it's a reputable company. ..and keep us posted on the outcome!
Also if it turns out that this is the guy, contact tomshardware so they can block this guy permanently thru his IP or something similar. ...
Sent from my SGH-T889 using Tapatalk 2
I say leave it. You think bringing this to the police will help? LOL...ok maybe because I live in NYC where the police have better things to do like giving out parking tickets or harassing people.
The police will just open a file for you and that's it. Waste of time. Unless someone is badly hurt or killed, the cops ain't going to do crap....this is based on experience.
Unfortunately this is the way it is...well at least in NYC.
Anyone know how to get rid of the annoying recall pop up on the note 7 sense it was updated it constantly keeps doing it . Idc about the recall my phone is fine never had a issue of it overheating ect. Just wanna get rid of that annoying pop up
Why not just exchange it? It's not going to cost you anything. And you will have a new phone.
-Alan said:
Why not just exchange it? It's not going to cost you anything. And you will have a new phone.
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Ignorance, laziness, want a pay day after it bursts :silly:
jjayzx said:
Ignorance, laziness, want a pay day after it bursts :silly:
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Neither of those that you say Just no need to go exchange it just because Mr smith says ur phone is bad doesn't mean it is .
-Alan said:
Why not just exchange it? It's not going to cost you anything. And you will have a new phone.
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No need to exchange it the phone is working fine , nothing wrong with it only reason they are wanting you to exchange it is because it is better to be safe and recall all then only the ones that are bad , pretty much Samsung is CTOA . I see no need for me to exchange it
There is no way to get rid of it, unless you exchange it..
Sent from my SM-N930V using Tapatalk
Mr Smith is saying to exchange it because it's best to exchange it.
Sent from my SM-N930V using Tapatalk
I have been trying to exchange mine since the recall notice. This is all I get from Verizon
"We want you to be happy with your device. The Note 7 is available now. Here's a link to get you started: http://spr.ly/6011B7vPc . Do you have any other questions?"
Problem is, I purchased mine from Costco. They still don't know when they will have them. Lesson learned, don't buy phones from Costco.
pfcland said:
Neither of those that you say Just no need to go exchange it just because Mr smith says ur phone is bad doesn't mean it is .
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Translation, please
---------- Post added at 02:35 PM ---------- Previous post was at 02:34 PM ----------
pfcland said:
No need to exchange it the phone is working fine , nothing wrong with it only reason they are wanting you to exchange it is because it is better to be safe and recall all then only the ones that are bad , pretty much Samsung is CTOA . I see no need for me to exchange it
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Russian Roulette is risky.
pfcland said:
Anyone know how to get rid of the annoying recall pop up on the note 7 sense it was updated it constantly keeps doing it . Idc about the recall my phone is fine never had a issue of it overheating ect. Just wanna get rid of that annoying pop up
Click to expand...
Click to collapse
Exchange it.
Sent from my SM-N930V using Tapatalk
pfcland said:
No need to exchange it the phone is working fine , nothing wrong with it only reason they are wanting you to exchange it is because it is better to be safe and recall all then only the ones that are bad , pretty much Samsung is CTOA . I see no need for me to exchange it
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My wife's OG Note7 and my OG Note7 have both been fine, no issues whatsoever and no explosions, fires or anything of that nature. But we're definitely exchanging both of our original Note7's for the 'safe' Note7's. There's a great chance nothings going to happen to your phone but, you run a much higher chance that something could happen with one of those Samsung SDI batteries packed inside it. Grabbing a new one with the ATL battery packed inside would be the safest thing to do as it is officially recalled now. I had Verizon FedEx 2 day me 2 brand new 'safe' Note7's and they'll be here tomorrow morning. I'm going to transfer everything to my new phones and then go to my local Verizon Corporate store and drop off both original Note7's. All the best in keeping your original Note7.
Justinphxaz said:
My wife's OG Note7 and my OG Note7 have both been fine, no issues whatsoever and no explosions, fires or anything of that nature. But we're definitely exchanging both of our original Note7's for the 'safe' Note7's. There's a great chance nothings going to happen to your phone but, you run a much higher chance that something could happen with one of those Samsung SDI batteries packed inside it. Grabbing a new one with the ATL battery packed inside would be the safest thing to do as it is officially recalled now. I had Verizon FedEx 2 day me 2 brand new 'safe' Note7's and they'll be here tomorrow morning. I'm going to transfer everything to my new phines and then go to my local Verizon Corporate store and drop off both original Note7's. All the best in keeping your original Note7.
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How were you able to work out this deal? Sounds like a method I would like, but didnt know it was available. Thanks!
overbyc1 said:
How were you able to work out this deal? Sounds like a method I would like, but didnt know it was available. Thanks!
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Yeah! It was because I got into contact with the Verizon Executive Office a few weeks back. I got in touch with Tami Erwin (VP of Verizon Wireless) and one of her personal assistants listened to how annoyed and dissatisfied I was in how they were handling the recall process, as it wasn't easy for me to get a loaner, the people I dealt with were not on the same page and I was told all sorts of different answers. That's why I'm still stuck with these original Note7's. Anyhow, I told her it was going to be difficult for me to drive around from store to store once new stock got in. I knew it'd be a chore waiting in lines to try and track down a black and silver Note7 and possibly coming away with nothing after waiting in line (like some have and unfortunately walked away with nothing for their time). I got a newborn and a preschooler that I'd have to bring with me, I didn't want to get jerked around and have to travel store to store and possibly be left without both because I had a feeling it'd be the way it is now. Competing with Verizon selling to non note customers on top of those who want to exchange for the new Note7 is making this a cluster f**k. So she told me that she wanted it to be convenient for me, apologized for any inconvenience and mentioned that once the new stock comes in to call and have it shipped to me and then just bring the old Note7's to a Verizon store. I saw a few others on here the other day mentioning they had theirs shipped to them, so I was like F this and I called in to have it ordered to me too! At first they weren't wanting to do it. I mentioned they are currently selling it to all customers online and I need these recalled units out of my hands and told him about my situation and who I talked with in the executive office and that they were looking to make it as convenient as possible for me. So I was put on hold and he talked with a manager I believe and the rest was taken care of. I told them this needed to be a free of charge deal as it's been inconvenient with no real 'line' for people to sign up for in order to get their original unsafe Note7's replaced with new 'safe' Note7's. Honestly, it's messed up that new Note7 owners who don't have the recalled Notes are able to go in and purchase the new 'safe' Note7's as it's a saftey hazard for those of us who still have a recalled unit (as I tried swapping it out but wasn't successful a few times and so I gave up. Plus I don't have backup phones available to use so I wasn't going to just turn in two phones and pay for service). Once the recalled units are all returned or very close to it, that's when the general public should be able to purchase one. But right now it is a free for all, who ever can pay for one gets one. Just don't let down with them, keep on them, let them know you're a dissatisfied customer and this whole ordeal has been a mess. If you have to, tell them you want to speak with a supervisor, keep asking to work your way up if you are not satisfied.
Justinphxaz said:
My wife's OG Note7 and my OG Note7 have both been fine, no issues whatsoever and no explosions, fires or anything of that nature. But we're definitely exchanging both of our original Note7's for the 'safe' Note7's. There's a great chance nothings going to happen to your phone but, you run a much higher chance that something could happen with one of those Samsung SDI batteries packed inside it. Grabbing a new one with the ATL battery packed inside would be the safest thing to do as it is officially recalled now. I had Verizon FedEx 2 day me 2 brand new 'safe' Note7's and they'll be here tomorrow morning. I'm going to transfer everything to my new phines and then go to my local Verizon Corporate store and drop off both original Note7's. All the best in keeping your original Note7.
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Click to collapse
Justinphxaz said:
Yeah! It was because I got into contact with the Verizon Executive Office a few weeks back. I got in touch with Tami Erwin (VP of Verizon Wireless) and one of her personal assistants listened to how annoyed and dissatisfied I was in how they were handling the recall process, as it wasn't easy for me to get a loaner, the people I dealt with were not on the same page and I was told all sorts of different answers. That's why I'm still stuck with these original Note7's. Anyhow, I told her it was going to be difficult for me to drive around from store to store once new stock got in. I knew it'd be a chore waiting in lines to try and track down a black and silver Note7 and possibly coming away with nothing after waiting in line (like some have and unfortunately walked away with nothing for their time). I got a newborn and a preschooler that I'd have to bring with me, I didn't want to get jerked around and have to travel store to store and possibly be left without both because I had a feeling it'd be the way it is now. Competing with Verizon selling to non note customers on top of those who want to exchange for the new Note7 is making this a cluster f**k. So she told me that she wanted it to be convenient for me, apologized for any inconvenience and mentioned that once the new stock comes in to call and have it shipped to me and then just bring the old Note7's to a Verizon store. I saw a few others on here the other day mentioning they had theirs shipped to them, so I was like F this and I called in to have it ordered to me too! At first they weren't wanting to do it. I mentioned they are currently selling it to all customers online and I need these recalled units out of my hands and told him about my situation and who I talked with in the executive office and that they were looking to make it as convenient as possible for me. So I was put on hold and he talked with a manager I believe and the rest was taken care of. I told them this needed to be a free of charge deal as it's been inconvenient with no real 'line' for people to sign up for in order to get their original unsafe Note7's replaced with new 'safe' Note7's. Honestly, it's messed up that new Note7 owners who don't have the recalled Notes are able to go in and purchase the new 'safe' Note7's as it's a saftey hazard for those of us who still have a recalled unit (as I tried swapping it out but wasn't successful a few times and so I gave up. Plus I don't have backup phones available to use so I wasn't going to just turn in two phones and pay for service). Once the recalled units are all returned or very close to it, that's when the general public should be able to purchase one. But right now it is a free for all, who ever can pay for one gets one. Just don't let down with them, keep on them, let them know you're a dissatisfied customer and this whole ordeal has been a mess. If you have to, tell them you want to speak with a supervisor, keep asking to work your way up if you are not satisfied.
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Right on - I am in the exact same boat as you. Identical. Wife and I both have Note7's, black and silver. I did stop by a local store last night and all they had was black Note7's, so I swapped mine out. Of course they have no idea if/when they will have silver. What a cluster. May have to raise a stink and have a silver mailed to me. Thanks for the info!
Why would you NOT exchange it? The phones that exploded didn't have any issues either, until they EXPLODED lol.
overbyc1 said:
Right on - I am in the exact same boat as you. Identical. Wife and I both have Note7's, black and silver. I did stop by a local store last night and all they had was black Note7's, so I swapped mine out. Of course they have no idea if/when they will have silver. What a cluster. May have to raise a stink and have a silver mailed to me. Thanks for the info!
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Click to collapse
Glad to hear you got yours exchanged, sucks the Mrs still has her original Note7 though, hopefully you can get a silver one for her soon. This was my concern, they never seemed to have a real game plan or mention of giving current Note7 owners first dibs to exchange for the new safe Note7's. Now you're running around trying to find silver and have to compete with people who want a Note7 on top of those who just want a new safe one. It shouldn't be this way at all. A major majority of the potentially unsafe Note7's should be exchanged first then allow new sales to the general public. But yeah if you can't find a silver one soon, call them up and try to get them to overnight you a silver one. I just got a notification that both of our Note7's are on a FedEx truck out for delivery. Should have them here in a few hours.
ChrisAC84 said:
Why would you NOT exchange it? The phones that exploded didn't have any issues either, until they EXPLODED lol.
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People like to play Russian Roulette [emoji15]
californiarailroader said:
People like to play Russian Roulette [emoji15]
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Received my two new Note7's around 11am this morning, dropped off from FedEx. So happy to have a safe Note7! Nice and new and it works just as well if not better than my original Note7. Now I just need to setup my wife's new Note7 and then go bring the original two back to a Verizon Corporate store. The piece of mind and hopefully being able to keep the old chargers, S-Pen's, tips and connectors is well worth doing an exchange and having to set everything up again. Have you or anyone you know taken advantage of the $25 bill credit? Do we just ask for it once we turn in the OG Note7's?
Right now i am frustrated, upset and just don't know how to swallow this. Ill try to be short. Need advice on what to do.
I have previously had issues with two of my google xl phones.
I have returned one of them.
Received the second one as a replacement which was also problematic.
I have decided to return the Pixel stand along with that replacement phone together and get a refund. (Since pixel and the stand came as a deal)
Google sent me the packing slips, I remember asking the rep can if i could ship both items in one box to which i received a reply "yes" (not that it makes a difference)
I came to UPS gave the lady the box. phone and stand was in it. I also put return paperwork for the phone and for the stand in the box in front of her and past her two shipping labels. One for the stand and one for the phone. She closed the box and put only one packing slip on the box. Told me i have put the paperwork in the box already. There is no need to put the second shipping labels as its going to the same place. You get where im going with it now?
Google received the package in 2 days and started to process the refund for the pixel stand (as that was the packing slip she chose)
I have called them asking them about the phone and they knew nothing of it.
After over 4 weeks of trying to call them and get answers of my escalated case i received little to nothing. In fact calling them 3 weeks after they"ve received the package to get answers and they didn't even get my story straight. I had to tell them again what had happen. Obviously, shipping rep Lori, have told me not to worry, the box went into one room. They will find it......
So just now, i get an answer in my email saying "the package didn't contain the device" therefore no refund.
Feel free to tell me im an idiot do ship and do what i did. As Im entertaining that idea as well, sadly.
Im know what i put in the box so either UPS or Google had lost it or took it
I did take few pictures of the box with the phone and stand and packing papers in that UPS store before shipping them out.
If they would have told me right away there was no item i would have went to UPS store while the lady still remembered me. May be if they had video surveillance they could have pulled it as well. Now after a month im not so sure bout neither.
Cant they look at the pictures and see the time, date, location, authenticate it? Doesnt UPS ship the package with weight shown?? Im sure weight of the package was way heavier then just a single pixel stand. Wonder if they even called UPS.
Its very hard to swallow this as a lesson.
Tomorrow ill go talk to UPS see if i can get some answers. Ill call google tomorrow as well, see if i could get some answers as well.
I don't have any experience with returning items, but I do know that when trading in phones for credit towards a new device it explicitly states that you must send a separate package for each device being traded in as they are tracked individually. Sorry to hear that happened but if they had already paid for the shipping labels I guess I would have just boxed and sent separately since I wasn't paying the shipping...
I had the same issue with a phone I bought for my mom. They sent us the wrong phone and instructed us to refuse delivery and return to sender. Long story short, since they didn't tell me to use a label or send me one for return the phone got lost. So I was out $300 and three months of arguing. To make it worse they still tried to charge me the fee on Fi for not activating the phone on the plan. It really rubbed me wrong and even after all the good years they treated me well it still made me sour.
fury683 said:
I don't have any experience with returning items, but I do know that when trading in phones for credit towards a new device it explicitly states that you must send a separate package for each device being traded in as they are tracked individually. Sorry to hear that happened but if they had already paid for the shipping labels I guess I would have just boxed and sent separately since I wasn't paying the shipping...
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It was a refund tho. I wish it would say anywhere what you wrote, would have saved me.
As soon as they received the package I had a feeling they scanned it and tossed it to the side. Did little to nothing to investigate either.
Hoshneer said:
I had the same issue with a phone I bought for my mom. They sent us the wrong phone and instructed us to refuse delivery and return to sender. Long story short, since they didn't tell me to use a label or send me one for return the phone got lost. So I was out $300 and three months of arguing. To make it worse they still tried to charge me the fee on Fi for not activating the phone on the plan. It really rubbed me wrong and even after all the good years they treated me well it still made me sour.
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Sucks. I still can't swallow the loss.
All I have is these two pics.
Someone took or lost the phone.
It's painful to eat this.
Good luck, sounds like a nightmare.
Thegirlwiththepixel said:
Good luck, sounds like a nightmare.
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thx, it is.
From the moment i walked out of that UPS store i had a bad feeling. Thats why from my first call to them ive been pushing them to check and find the package but that goes nowhere when all people do is read the scrip on the phone. led nowhere. I know what i packed in and what i brought to UPS, so its blows so hard that im losing 1275 Cnd.
Will go to that ups place tomorrow, hope that lady works is there and pray to god she remembers me and our conversation. So we could go back to those fvckers and say look harder for the damn device.
As soon as they would have opened that box they would have seen two items and two pieces of paperwork for each.
Errrr I'll stop venting.
File against them in small claims court. Around here it costs like 50 bucks to file. That will at least get their attention.
I am about to do it over the 50 pre order credit, just because I am pissed about their BS.
Or maybe a shipping claim with the carrier.
TonikJDK said:
File against them in small claims court. Around here it costs like 50 bucks to file. That will at least get their attention.
I am about to do it over the 50 pre order credit, just because I am pissed about their BS.
Or maybe a shipping claim with the carrier.
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Great, thank you for the advice. Ill go to UPS tomorrow to chat to them but if i can go to a small claim court ill do that too. thank you, thank you.
I wonder if the lady at the store took it after you left. She could of easily told another employee/driver that hey there's a $1000 phone in there take it. Not very uncommon for UPS/FedEx etc to steal from customers.
OkayGK said:
Great, thank you for the advice. Ill go to UPS tomorrow to chat to them but if i can go to a small claim court ill do that too. thank you, thank you.
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Unfortunately, the pictures don't show a phone or a stand. They only show a box and some bubble wrap. So I don't think that's going to do it. Also, I don't think a UPS employee would take a $1000 traceable device and put at risk a job that probably pays a decent salary. But something happened to the device and you will just need to keep on Google to find out what happened. Has the phone been turned on? They should have a record of that as well as blacklisting the IMEI. It might take a while but with persistence you should get your money back.
Hello OkayGK, hope it all works out for you. I'm waiting for my phone to arrive. It's been 2 weeks. Can you please tell me how to get in touch with company reps. Thanks. Again I hope they resolve your issues and you get your refund. Good Luck.
Baby BB said:
Hello OkayGK, hope it all works out for you. I'm waiting for my phone to arrive. It's been 2 weeks. Can you please tell me how to get in touch with company reps. Thanks. Again I hope they resolve your issues and you get your refund. Good Luck.
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Hey. Funny I deleted my bookmark for Google support the other day to clean up my chrome Abit. I have the number for the saved to my phone. Didn't think I'd need the bookmark anymore.
Search through Google store in your account settings.
Should find it somewhere there.
For Canada here's the # (855) 836-3987
OkayGK said:
Hey. Funny I deleted my bookmark for Google support the other day to clean up my chrome Abit. I have the number for the saved to my phone. Didn't think I'd need the bookmark anymore.
Search through Google store in your account settings.
Should find it somewhere there.
For Canada here's the # (855) 836-3987
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Thanks for the info. I will look in my settings for contact info. I never got an email from them saying it was shipped yet. So i guess it's just do to normal delay time. I think if is not shipped the support reps. will not have any status info. on order.
I've read stories about people doing chargebacks in similar situations which can result in your entire Google account being closed. Just FYI if you intend to dispute the charge or file small claims, they may just close your account and move on.
zetsumeikuro said:
I wonder if the lady at the store took it after you left. She could of easily told another employee/driver that hey there's a $1000 phone in there take it. Not very uncommon for UPS/FedEx etc to steal from customers.
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Anything is possible but the lady was older and seamed nice. I kept thinking it was on googles end.
I went to talk to UPS, lady wasn't working. Talked to another gentleman there. He told me he will talk with her as well as if i need a letter from them they can assist. I was told as soon as the package leaves that store it is in UPS hands. So now, i think a driver or anyone else could have taken the item as well. Again, anything could happen at this point. I can entertain the ideas left and right where that phone could be.
Sucks
bobby janow said:
Unfortunately, the pictures don't show a phone or a stand. They only show a box and some bubble wrap. So I don't think that's going to do it. Also, I don't think a UPS employee would take a $1000 traceable device and put at risk a job that probably pays a decent salary. But something happened to the device and you will just need to keep on Google to find out what happened. Has the phone been turned on? They should have a record of that as well as blacklisting the IMEI. It might take a while but with persistence you should get your money back.
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Yeah, i doubt ups store took it, however drivers could... I've heard stories. Also, remember the story where google had chose a shipper to deliver phones to us and that company would take the phones out of the boxes and ship empty boxes? i think i read it somewhere here. Had me so paranoid, i was taking videos while unboxing my phones.
What UPS guy told me today is as soon as the package leave their location it goes to a wh. Where they weight the package and charge google according to its weight. Im sure they could look at that and see how heavy the box was when UPS shipped it. That would tell everything right away. If it was as light as just a stand means phone was taken out. If the package was heavy enough for a stand and a phone/accessories then its on googles end. Of course i could have put stones inside those boxes. Yet i wasnt even lucky enough to have google come back to me with that. Still have to call them see what where how etc.
I would not want to band the Imei as it can probably be changed remotely. Least if I let the IMEI number be there is a chance if the phone is in use it could show.
fury683 said:
I've read stories about people doing chargebacks in similar situations which can result in your entire Google account being closed. Just FYI if you intend to dispute the charge or file small claims, they may just close your account and move on.
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Sadly, i understand. I paid of my Mastercard as i kept waiting for weeks to get refund from them. I could of gave that phone or bought a new phone for my gf, or use that money for something else. The fact that some asshole may be using my phone or someone made a fvck up and got away with it, whether its UPS or Google, now thats hard to swallow. Im trying to be possessive and making my peace with it but ill also will keep trying to do everything i can to get the refund. Cant give up, yet. Im not rich to close my eyes on this it hurts and even rich people probably would still fight this.
here is the last response form google rep who was looking after my case.
Thank you for contacting Google Support!
Thanks for contacting us about your order. We’ve carefully reviewed your case and our records confirm that the package you have sent us does not contain the device, therefore we have not processed the refund.
As a next step, you may consider initiating an investigation with the carrier or notify local law enforcement. We’ll be happy to assist in an investigation.
The more I think about this, it's a straight up UPS claim and you will not have much if any trouble getting UPS to pay up.
How did you purchase the phone? All debit and credit cards with Visa/MasterCard on them have protection built in. Contact your card provider. It does not matter if you paid it off. Hopefully you have the UPS tracking # too as they are likely the ones that your card or Google is going to go after, after the fact as all shipments have insurance on them.
OkayGK said:
Great, thank you for the advice. Ill go to UPS tomorrow to chat to them but if i can go to a small claim court ill do that too. thank you, thank you.
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Any update? I hope you able to make headway, sending good vibes.
smartymcfly said:
How did you purchase the phone? All debit and credit cards with Visa/MasterCard on them have protection built in. Contact your card provider. It does not matter if you paid it off. Hopefully you have the UPS tracking # too as they are likely the ones that your card or Google is going to go after, after the fact as all shipments have insurance on them.
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I have two credits link to google as well as paypal. Now i think just one credit as the limit on it was increased so there was no need for another but at the time of purchases ive had two.
I don't know why the credit card is liable for this. I know, i know get my money anyway... who cares where it comes from but now the more i got to sleep on it the more im bothered by the fact i got owned and less by the money. No im not rich, i want the money but its hard to explain. All i know it bothers allot.
I just dunno anymore, lost a bit. again, friday i found out from google they couldnt find the device and now its monday. Less im bothered by the money more im bothered by the scam or mistake someones made. stings.
Thegirlwiththepixel said:
Any update? I hope you able to make headway, sending good vibes.
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Not yet, ive been so so busy. still am but hopefully im going to call google later on today. see whats up and then call UPS and try to file a claim.
The more i read their email (google). I posted on the first page. The more i understand that they asked me to contact my carrier, meaning not google but my cell phone carrier. WTF, how is carrier responsible. And Police im guessing which is again nor here or there but hey if i need to ill go to authorities.
My priority as of now and im not so upset anymore is
Call google and find out
Did they get my package (the box)
When they opened, what was in the box?
One item (stand) or two Items( phone and the stand) or non? As they were not clean in the email and even refund for the stand didnt come in.
More importantly. UPS store told me USP will charge them for package weight. So how heavy was the box? So if the box was 6 pounds (3 pounds for phone and 3 for a stand) and they received the box and it was light as nothing was in there, wouldnt that hit red flags automatically? Light box, when opened nothing in it, yet it says its 6 pounds. UPS wtf, where are items. or am i wrong?
Unless google doesnt weigh the products then by that definition they should be liable in my mind, as UPS can be sending empty boxes non stop and google can tell customers fuk off, u sent us nothing. You know what i mean.
So that info is going to be crucial for me, If i can get someone on the line who can actually provide me something instead of looking at the screen reading what it says there and saying "sorry" every two min.
I'll keep you all updated, thank you for the support.