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Apologies for starting a new thread, but haven't seen anyone else with this unique situation.... just been to pick up my new HTC Desire from the sorting office, and they've sent me not one, but two - thanks T-Mobile!!
Has this happened to anyone else? I assume I will be on two seperate contracts if I keep quiet... What should I do, given how tempting this appears to be on the surface?!
thebosh said:
Apologies for starting a new thread, but haven't seen anyone else with this unique situation.... just been to pick up my new HTC Desire from the sorting office, and they've sent me not one, but two - thanks T-Mobile!!
Has this happened to anyone else? I assume I will be on two seperate contracts if I keep quiet... What should I do, given how tempting this appears to be on the surface?!
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Heh, i think you should just keep it somewhere until T-Mobile find out their error.. i think its like a 2 month period after which you can keep it! Dont know the laws in the UK though.
At the very least, I would call them up asking how many numbers I have on my account. Did they send you another sim?
I ask because I upgraded, and was sent my phone from Carphonewarehouse, but I was sent another sim card. And it's not a replacement as the package shows it's separate number. I called to ask how many numbers I have on my account as they've sent me another sim, the lady laughed (she had a sexy voice actually, but that's for another time!) and she told me that I have one number and she has no idea what I should do with the extra sim.
So just make sure you aren't paying for two then either:
1. Return it - and go to heaven with a clear soul,
2. Keep it as a spare - not making any significant gains and being morally grey,
3. Sell it, - make significant gains, and go to hell knowing that you made some money in the recession by someone's mistake. You'll save money on heating down there!
Lol
So just make sure you aren't paying for two then either:
1. Return it - and go to heaven with a clear soul,
2. Keep it as a spare - not making any significant gains and being morally grey,
3. Sell it, - make significant gains, and go to hell knowing that you made some money in the recession by someone's mistake. You'll save money on heating down there!
Lol
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Lol ... i say return it, you didnt pay for it so it doesnt belong to you
if you sold it or kept it, you will probably not get in trouble (am not a lawyer though), because its not your mistake its theirs, .. but remember, ... what goes around comes around
irkan said:
Lol ... i say return it, you didnt pay for it so it doesnt belong to you
if you sold it or kept it, you will probably not get in trouble (am not a lawyer though), because its not your mistake its theirs, .. but remember, ... what goes around comes around
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Yeah, I didn't mention karma. But I'm a business man.
What goes around, comes around. With interest.
Lol if you sell if or keep it, yes you are breaking the law if they can prove that you realized that this was in fact a mistake.
I would just let them know they made the mistake, but that they sort it out rather than you having to post it etc.
For my sins and to help me pay for nice new mobiles, I am a lawyer and OnlinePredator is right - you cannot profit from someone else's mistake where it was obvious to you that it was a mistake. In the same way if your bank accidentally credits your account with £2million, you can't blow it on whiskey!
dont listen to these guys they're just jealous u have two.
u just need to find out how many numbers there are on your account whether u wait for ur first bill or call them up.
hpoefully u didnt sign for both packages but just say u recieved one.
As a previous poster mentioned I would check with T-Mobile to see how many numbers are on my account. If it is just the one, I would keep the other handset and see if T-Mobile eventually relaise their mistake.
Hmmmm... think I'll go down the "clear soul" route!! Thanks guys for your helpful comments... I'll let you know what T-Mobile say!
A similar thing happened to me many years ago. Ordered hifi from catalogue, when first statement was recieved it listed 2 hifis, telephoned company and told them we only recieved the one, which we did. On our statement after that one there was no hifi listed. To this day I have not paid a penny towards the hifi which was £850.00.
This is kinda amusing. But if you want legal speak, the lawyer (humans made after all the souls had been allocated, LOL!) is right. There have been various cases, especially with banks, where people have been, erm... "allocated" items, money even company pay, that wasn't meant to go to them. As much as years later, they were made to give it back. In the same that that in various countries you have many years to take legal action after certain events.
But you have taken a higher path, the path of the spiritually enlightened. You are a pure soul. Arise and take your rightful place with the blessed Android community. Arise my brethren.
Actualy im pretty sure the ownous is on the company to correct a mistake... Large somes of money is one thing but for items there is a grace period where you must keep it boxed and ready to be given back...
After that time has gone i think its 6 months the item is legaly yours.
If they have no clue atleast open it to see if it has the pink hue issue lol then keep the one that doesn't.
i say send it back, every one will end up paying for t-mobile mistakes, companies don't lose mony they just charge there customers more.
well ring them up and ask for a returns envelope, then if they don't provide one after 14 day the product is legally yours. (im not a lawyer)
Believe me ... The nature works in balance
Day and night, right and wrong ... you got the idea.
If you dont order it, it is not yours, send it back ...
Otherwise, nature will take something from you to "balance" what you "owe" (because you dont return it). Probably not immediately, but later.
thebosh said:
Hmmmm... think I'll go down the "clear soul" route!! Thanks guys for your helpful comments... I'll let you know what T-Mobile say!
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good choice!
Did you unpack them? I'd really like to know if you are seeing any difference in colour, especially if anything is more pink one either phone.
I'd be inclined to open them both and then send the worse one back!
You should check for screen quality - Pinkness and faulty pixels.
Buttons - Correct travel and action.
Case condition.
Just my opinion!
No don't send it back!
It is a blessing .... people say what goes around comes around. Maybe you did something good before and you are getting rewarded lol
Nah ... honestly if you send it back you are a good person ... many people say they would but honestly would they actually?
So my phone was stolen on Friday. Saturday I filed the claim.
Says it will take 1-3 days. Wed after getting no updates I call, they say should ship that day. Today I call they say it is now 10-14 days.....call Sprint they say there is nothing they can do.
So basically:
1) Go 14 days without a phone
2) Buy a new phone out of my pocket (what was the purpose of insurance again?)
3) Accept a different model phone (what was the purpose of me buying my phone just 2 weeks ago?)
That sucks, but don't you have an old crappier phone you can use while you wait? I know if you get your phone from best buy and buy your insurance through them, they'll give you a loaner phone while you wait for your replacement.
Post like this makes me wonder about insurance. I would not get off the phone till someone helped me.
Did you have lookout or tp app on it? I think your insurance can try to ping it also. But it is probably to late. Still, I would try.
Sent from my SPH-D710 using Tapatalk
japper88 said:
That sucks, but don't you have an old crappier phone you can use while you wait? I know if you get your phone from best buy and buy your insurance through them, they'll give you a loaner phone while you wait for your replacement.
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Thats only for damage, Best Buy doesn't cover lost and stolen. Hence why they have no deductible.
Its not a cell phone but I have magic jack for exactly this reason. Awesome device that just plain works and costs almost nothing.
newalker91 said:
The reason you cannot get one for two weeks is because they are completely sold out and backordered. Sales cannot even get their hands on these phones right now. There is no magic warehouse of high demand phones strictly for insurance reasons. The fact that they offered you a similar device until you can get another is proof that they are doing what they can to work with you on it. Let this simply be a lesson that one needs to be more careful with their expensive electronics. You wouldn't leave $600 in cash laying around anywhere someone could even remotely consider walking off with it, why would you do the same with the phone? If in your case it was something more severe such as house being broken into or you were physically assaulted and mugged, then law enforcement should be stepping in so you can receive proper restitution. If you left it in your car and it was broken into, then you should know in times like this to never leave so much as spare change in your car.
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Wow. Just wow.
First off, you're right about there being no magic warehouse of them, and that they're simply unavailable. That's the part that sucks. But you're making a lot of other unreasonable assumptions here. For one thing, they're not offering him another model until his becomes available, they're merely offering him another model. PERIOD. They will not then say, "oh, hey, we got these back in, so we're going to send you one and you send the loaner back." That's not them trying to assist, that's them giving up on a reasonable solution. I think working with a local store to provide a loaner until it's available would be the reasonable solution here, but they're clearly not set up for that, and that's a shame.
And nice "blame the victim" mentality. You sound like the jerks who tell rape victims that it was their fault for dressing that way. The guy got his phone stolen. No world is it his fault that it was stolen. Someone still broke the law and TOOK his property without permission. Period. There's no logic behind telling him that's HIS fault and HE should have known better. How exceptionally rude and thoughtless.
Besides, he did protect himself by buying insurance on his new phone. He did the right thing, knowing stuff happens and these problems occur. He's one of the responsible ones. And the insurance isn't paying off. That's the reality.
newalker91 said:
The reason you cannot get one for two weeks is because they are completely sold out and backordered. Sales cannot even get their hands on these phones right now. There is no magic warehouse of high demand phones strictly for insurance reasons. The fact that they offered you a similar device until you can get another is proof that they are doing what they can to work with you on it. Let this simply be a lesson that one needs to be more careful with their expensive electronics. You wouldn't leave $600 in cash laying around anywhere someone could even remotely consider walking off with it, why would you do the same with the phone? If in your case it was something more severe such as house being broken into or you were physically assaulted and mugged, then law enforcement should be stepping in so you can receive proper restitution. If you left it in your car and it was broken into, then you should know in times like this to never leave so much as spare change in your car.
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Nice troll!
newalker91 said:
Not trolling. It's called playing the devil's advocate. Working for Sprint, I see a lot of bs every day where people do stupid things and result in their phone being lost/stolen. Asurion often times will offer a temporary replacement unit until theirs is available if you escalate the issue. Never once did I say it doesn't suck that his phone was stolen, I'm merely pointing out that in the future this can all be alleviated by being more careful. Starting a thread to flame Sprint/Asurion will result in said person being questioned as to their reasoning for doing so.
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You're a pretty good troll, indeed. Where did you learn these skills?
Troll techniques uses so far:
1. Its OPs fault
2. tl;dr original post --> talk about other crap not relevant to post (like he was offered a loaner phone)
3. Call OP stupid, careless, other flame names
4. Lie blatantly.. about phone availability, policies, etc.
Need I go on?
Didn't know Sprint policies included telling people it's their own fault their phone was stolen. That's a pretty poor reflection on the company, I must say.
TurboFool said:
Didn't know Sprint policies included telling people it's their own fault their phone was stolen. That's a pretty poor reflection on the company, I must say.
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He's just a troll and hes playing a sprint employee on TV.. err.. internet.
LxMxFxD said:
He's just a troll and hes playing a sprint employee on TV.. err.. internet.
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Actually I completely agree with him. I was just as irritated when I read the OP's post. I've had the most top of the line phones since smart phones were on the market, and I've never once been even close to a situation where my phone could get stolen. He's lucky Asurion covers theft at all. Theft is one of the most preventable problems there is.
Lonewuhf said:
Actually I completely agree with him. I was just as irritated when I read the OP's post. I've had the most top of the line phones since smart phones were on the market, and I've never once been even close to a situation where my phone could get stolen. He's lucky Asurion covers theft at all. Theft is one of the most preventable problems there is.
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This. Very much this. The amount of irresponsibility i see every day as a tech is sickening. What is even more disheartening is the greater amount of entitlement.
On that i won't be elaborating, but needless to say I am sorry for the OP, but surely you can comprehend that there simply are little to no refurbs available. Refurbs have to come from somewhere, and that would be returned phones. The phone is little over half a month old, so its not hard to see that the amount of refurbs made and phones returned is creating a backorder limbo, with the rates being about equal. Also, exacerbating the problem is the fact that many are out of 14 days so issues dealing with defects no longer qualify for a new, but a refurb instead.
Sent from my SPH-D710 using xda premium
How is this Sprints fault?
Sent from my SPH-D710 using xda premium
I haven't had problems with misplacing my phone, but it does happen. Trust me I treat it like a brick of gold. Fiancée is always saying you care more about your phone, etc. Anyways isn't a replacement what why we pay insurance? If some dumbass hits your car you sure aren't gonna wait two weeks for a rental. Cut the man some slack, **** happens and it could happen to you. At least he's wanting another Epic Touch and not jumping on the iPhone bandwagon. I mean let's go wait in line for a phone that's already outdated...
Sent from my Eptoch 4g
Lonewuhf said:
Actually I completely agree with him. I was just as irritated when I read the OP's post. I've had the most top of the line phones since smart phones were on the market, and I've never once been even close to a situation where my phone could get stolen. He's lucky Asurion covers theft at all. Theft is one of the most preventable problems there is.
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Stuff happens. You can't assume that every person who has something does it by ignorance. Now, let's assume I had it stolen because of my ignorance. I am STILL paying $8 a month to cover that ignorance, and it isn't being done.
I just had to go out and buy an Evo 4G in the mean time (obviously I could have bought something less expensive, it was $150, but still). So now I will wait for my Samsung to get to me and promptly cancel my insurance coverage. If I'm going to be SOL anyway paying $96 a year and $100 for the deductible and $150 for a replacement in the meantime I might as well just go without it.
And for the record, I have had more smartphones than I can count on my hands and possibly my toes and have never had one lost, stolen, or KIA due to user error before. But like I said at the beginning, stuff sometimes happens.
So for all those saying that if someone gets something stolen thy are irresponsible? So if I go to work and my house gets broken into its my fault? That is what insurance is for. They cover lost/stolen phones and that is why he pays the $8 bucks a month. I'm glad he told me how asurion works.
Sent From My Evo Killer!!!
newalker91 said:
People hate to take any blame for their own mistakes, and often times it is best that they hear something that they don't want to hear. As I've clearly stated, not every theft leaves the owner at fault, but often times it does. Phones are constantly left laying on counters at bars, in lunch rooms at work, on benches in locker rooms, etc. and then they are angry for having to pay the deductible. I may piss some individuals off when I ask them how it came about being stolen, but finding out actually is part of my job. Teaching people a little responsibility can go a long way considering they get a limited number of claims.
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your blatant disregard for anything as far as customer service is concerned is scary, now this has turned into a flame war, but oh well you brought it onto yourself. in no way shape or fashion is it your job to see why it was stolen , its your job to hear him say it was stolen ask for the police report and that's it.
So your telling me that if i go into a convenience store leave my phone on the counter for a second while my head is turned that its MY FAULT no its the thief who took it. I have had my car stolen and the police tried to grill me because i left the keys in the car and it running but yet it was my fault. in fact no it was not, because how many people leave their doors unlocked at night does that mean its their fault if they get their house broken into NO!
Now i can see that they may be back ordered and if asurion offered a different phone in the meantime then i would do it.
boominz28 said:
your blatant disregard for anything as far as customer service is concerned is scary, now this has turned into a flame war, but oh well you brought it onto yourself. in no way shape or fashion is it your job to see why it was stolen , its your job to hear him say it was stolen ask for the police report and that's it.
So your telling me that if i go into a convenience store leave my phone on the counter for a second while my head is turned that its MY FAULT no its the thief who took it. I have had my car stolen and the police tried to grill me because i left the keys in the car and it running but yet it was my fault. in fact no it was not, because how many people leave their doors unlocked at night does that mean its their fault if they get their house broken into NO!
Now i can see that they may be back ordered and if asurion offered a different phone in the meantime then i would do it.
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And I'm even saying ASSUME I was ignorant. I wasn't, but assume it. Because I agree a little bit you can prevent things from getting stolen, but the point still is they offer the insurance for lost/stolen property, so the ignorance on behalf of the person who loses or has something stolen is irrelevant.
And your last point is the best one. What I was looking for them to do was say "OK, we will send you a comparable device in the meantime, and then you have to send it back to us when yours is returned". If I'm paying the price I do I should not be left without a phone for two weeks.
Instead they told me, BUY a comparable device, use it, send it back in two weeks, and we will refund you.
gpgorbosjr said:
And I'm even saying ASSUME I was ignorant. I wasn't, but assume it. Because I agree a little bit you can prevent things from getting stolen, but the point still is they offer the insurance for lost/stolen property, so the ignorance on behalf of the person who loses or has something stolen is irrelevant.
And your last point is the best one. What I was looking for them to do was say "OK, we will send you a comparable device in the meantime, and then you have to send it back to us when yours is returned". If I'm paying the price I do I should not be left without a phone for two weeks.
Instead they told me, BUY a comparable device, use it, send it back in two weeks, and we will refund you.
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i would get that in writing , now i dont know your financial situation but comparable would mean another 600 buck phone, in my mind i would do it knowing i would get that money in cash in hand , but if they dont and say we will credit your account i wouldnt do it.
I don't think people are understanding the arguments here.
In the past I worked with security to try to help with campus crimes. Main problems being rape and thief. We could have easily have cut down on these problems if it weren't for one greater problem. Just plain stupidity. People ignore the safety advice we were giving them. Late class at night? No friend to walk home with? Call this number and we will come and get you. Guy or girl, it didn't matter. Follow these paths that we have clearly outlined for you while security is beefed up in other places, and still people choose to take short cuts that saved them maybe a few minutes and put their lives at risk. We did everything we could to prevent this from happening and it was as if they did everything they could to make something happened. Police have a negative stereotype and it frustrates me to no end when people ignore them when they are putting their lives on the line to save these people.
But lets get closer to the subject. I had my car broken into. Jacked up my dash taking out my radio. GF was driving it at the time and she forgot to lock my car door. I called the police and once they figured out my door wasn't locked they didn't do anything. It was my fault for not locking my doors and I had told my GF to make sure she locked them and she didn't. If my doors had been locked with my security alarm active my insurance and the police would have been a lot more helpful to me. And who knows, maybe the alarm would have scared them off and avoid the whole situation(broken window at the worse?).
I was personally shocked that the op didn't try to track their phone down. Lookout, plan b, he has insurance so the TEP app would have helped him to. I keep my phone on a belt holster. A few people have grabbed that holster when I was walking in crowded areas and without a quick reaction my phone would have been stolen. Before I had a holster one of my older smart devices fell from my pocket when I was playing games. None of the employees knew where it was. Used another customers smart phone to track mines down behind the employees desk and they just so happened to find it there. Last but not least, it is possible to be robbed and have your phone forcefully taken. You can't plan for every possible thing that could happen to your device. But you can get insurance and install at least one program to help track it down in the event that it is lost.
Any of could be where the OP is right now despite however much planning we do. I personally don't like the way the insurance is handling this. I would expect a loaner device during these times because it helps ease the pain of waiting. And of course the OP is mad at Sprint. They sold him the insurance that put him in this place. Wouldn't you be mad at me if I sold you something and it didn't work when you tried to use it? It should lower your trust in me despite the fact that I didn't have any control over what happened and it worked great for everyone I knew.
Scary :x
We're getting daily emails now about sprint's on the west coast getting their audits from sprint already, and how picky their being (like deducting points for not checking the boxes next to what we can save on the data preservation). I'm still new, just out of my ninety days, and was hoping to get some advice from some other techs who have been thru an official audit, not a mock audit from your srss or iae.
I also heard their going employee to employee and asking random questions. My biggest fear is they'll ask me a sales Rep related question and ill be left looking stupid. Is this true? What kind of questions will they ask?
I probably shouldn't be too worried. My srss for PCS experts uses my ready now pitch as an example for other stores. Literally, ill be in front of a crowd of customers and it goes down like this:
HOW SATISFIED ARE WE??
VERY!!!!
WHAT SERVICE DID WE PARTICIPATE IN???
READY NOW!!
he says he's buying me some pompoms
kurtiskobain said:
Scary :x
We're getting daily emails now about sprint's on the west coast getting their audits from sprint already, and how picky their being (like deducting points for not checking the boxes next to what we can save on the data preservation). I'm still new, just out of my ninety days, and was hoping to get some advice from some other techs who have been thru an official audit, not a mock audit from your srss or iae.
I also heard their going employee to employee and asking random questions. My biggest fear is they'll ask me a sales Rep related question and ill be left looking stupid. Is this true? What kind of questions will they ask?
I probably shouldn't be too worried. My srss for PCS experts uses my ready now pitch as an example for other stores. Literally, ill be in front of a crowd of customers and it goes down like this:
HOW SATISFIED ARE WE??
VERY!!!!
WHAT SERVICE DID WE PARTICIPATE IN???
READY NOW!!
he says he's buying me some pompoms
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Like he said, I wouldn't worry about it - just do you best, its all you can do.
newalker91 said:
Sounds like you're 3rd party. I spent over a year as a 3rd party tech before moving to corporate. The auditors have no affect on your job directly, they can only complain to your franchise owners if things aren't perfect. Do what you can to the best of your ability and you'll be fine. The only ones who can fire you are the management staff within your independent company, so just suck up to them and gain some job security. Things here at corporate are much more slack.
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Put in a word for me at the Cave Springs location, lol. Ive been trying to get on in one of the STL stores for a couple years...
study S.P.R.I.N.T., the new hire training, and wear a name tag. thats pretty much all they will hassle you about. oh, and have ALL info on EVERY data preservation filled out! for good measure we get a data preservation on EVERY device, EVERY time. just in case. Good luck!
lol, batteries. Its been probably the biggest point of contention at our corporate store. Just make sure any batteries you have on hand are in inventory.
I agree, this audit season sucks. Having us do things like shipping our vendor returns every Sunday, even when they're not full, just to minimize the amount of phones auditors can look at. Ridiculous.
I look at everything they're making us do like Kosher rules; you're going to obey this rule, not because it's against the rules, but so that it will keep you from breaking another rule. It's annoying, especially when my store passed audit last year, and the only reason we're subjected again is because the rest of the district failed.
Sent from my SPH-D710 using xda premium
You would figure that your iae would let you know if you meed the entire preservation form filled out. Why would they count off for not having it filled out.
Sent from my SPH-D710 using XDA
And as far as batteries go don't forget to make sure they are all secured with either the stickers covering the leads or in a baggy. Don't want any WMD's blowing up your store.
People I know have told me many times I should go into this field. How much could a typical tech make?
tmthrash said:
You would figure that your iae would let you know if you meed the entire preservation form filled out. Why would they count off for not having it filled out.
Sent from my SPH-D710 using XDA
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to tell you the truth, that doesn't make sense. If a customer doesn't authorize you to temporarily store their contacts so that you can restore them, then that box shouldn't be checked. I can't see how that would lose points either.
What IS a no-no, however, is keeping the bottom half of DP sheets, those need torn off and shredded.
Sent from my SPH-D710 using xda premium
oscarthegrouch said:
People I know have told me many times I should go into this field. How much could a typical tech make?
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Not a lot lol. Many less than 30000 year.
We're very under appreciated, considering how few of us there are in relation to sales reps.
Are there some of us that deserve that little? Sure.. it doesn't take much education to gain the position.
But there are a lot of others that actively save the company a lot of money, and are inherently more valuable, and it takes a pretty smart tech to be that way.
Sent from my SPH-D710 using xda premium
Just to be clear, the bottom half only has to be shredded if its filled out right?? That's what my big wigs told me.
At the rate I'm going ill be making 28k which isn't bad considering its my first year and my manager can't seem to stress enough that there is no cap to what I can make.
Are you other techs allowed to sell accessories? Its a big debacle between me and one particular sales Rep. He seems to think that if I spend an hour with a customer replacing their 3d LCD that when they need a new screen protector I should hand it over to him. I think this is bull, as any accessories sold thru s&r are made by my hand and I should should have the privilege of the commission.
I've been told all we need with etickets are the dp and the eticket summary...is this correct? I started right when they started cracking down and every other day they needed something new or different as far as etickets page combinations
One more quick thing...does my manager get EVERYTHING I make on the NASCcalander????
Yes every transaction posts to the calender on Nasc.
We can see everything!!!
I didnt mean it as does he see everything...I mean, if I have a 10,000$ month, does he only get a percentage of that or does he pocket it all? Obviously I'm getting my cut of it too, but I was interested in how he gets paid...is he getting a percentage or is that pure profit for him?
Here at my store we mostly lost points due to things like notes not being complete in the eTickets, the rest was fine.
DP forms as long as the 4 lines were signed we were okay (Name/Signature/Phone #/what's the last one?) were the only requirements, and of course shredding the bottom portion.
For the most part they only ask reps questions, techs it's just tech questions.
Audits suck.
The best information I have is to start getting in the habit of asking everything your supposed to, not letting it slip with anyone. It's usually the most unassuming person that turns over the scorecard when it's done.
Just do your best, and not make any big mistakes, you'll be fine.
Sent from my SPH-D710 using Tapatalk 2 Beta-2
kurtiskobain said:
I didnt mean it as does he see everything...I mean, if I have a 10,000$ month, does he only get a percentage of that or does he pocket it all? Obviously I'm getting my cut of it too, but I was interested in how he gets paid...is he getting a percentage or is that pure profit for him?
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Every dealer is different, but no single person gets the entire calendar. The calendar is money paid to the company to operate their ASC. You as a tech get a percentage as commission (I'm assuming).
Again, I don't know how it is at your company, but I get paid $1 for every ticket plus my commission percentage as lead.
Must be nice.
I don't get a cent of our calendar.
So, about 3 months ago, I got scammed out of my T-mobile Galaxy Note 2 by someone on TomsHardware.com. I thought it was a lost cause, and he was supposed to send me a Galaxy S4 (no comments on the trade please). What he sent me instead was a LG G2X with a cracked screen and was password protected. So, now, after a hard reset, I got access to the phone. Guess what? The pictures are still intact, and there is plenty of pictures of a person, and a name. I looked on facebook, and lo and behold, found the guy.
My question is this: Should I give this information to the police? I filed the report months ago, but if this is the guy, maybe there is a minuscule chance I could get my phone back. Or should I just leave it alone, its too long ago?
If it were me i would never leave it alone..that mod edit needs to pay someway somehow. It wouldn't hurt to give the info to the cops, maybe they can use it and if not, at least you tried right. Feel bad for ya. Might i ask why its taken you 3 months?
sent from the 2nd gen beast
Well, since it got stolen, I had to buy a brand new phone. So I got the S4, and since I had it, I didn't think about it. Plus, I thought the only way I would get into the other phone was to factory reset it. I didn't think it would still have stuff on it.
Id definitely pass on the info to the cops, this guy should pay up for his actions and you are in possession of the evidence to put him away (unless the phone he sent you was stolen and only holds pics of another victim who got scammed... if you catch my drift) eith way the police could track down this lead and take the mext step to sgutting the culprit down for good
Sent from my SGH-T889 using xda app-developers app
Yeah, that was my other thought. What if it was just another guy who got scammed? Or, what is to stop him from claiming it was stolen from him as well.
The only thing is that he got me to ship it to Orlando, and this guy is Orlando. Seems to be a decent chance.
Take it to the next lvl, it doesn't hurt to try. ..hopefully you kept all email transactions and copies of when you mailed everything, it's 50/50 thid cld b ur guy but maybe you can get all or some or ur money back....maybe his still using your note 2 or maybe he sold it and next time just be careful w/who who you're dealing with specially business(trading expensive devices) thru net unless it's a reputable company. ..and keep us posted on the outcome!
Also if it turns out that this is the guy, contact tomshardware so they can block this guy permanently thru his IP or something similar. ...
Sent from my SGH-T889 using Tapatalk 2
I say leave it. You think bringing this to the police will help? LOL...ok maybe because I live in NYC where the police have better things to do like giving out parking tickets or harassing people.
The police will just open a file for you and that's it. Waste of time. Unless someone is badly hurt or killed, the cops ain't going to do crap....this is based on experience.
Unfortunately this is the way it is...well at least in NYC.
Right now i am frustrated, upset and just don't know how to swallow this. Ill try to be short. Need advice on what to do.
I have previously had issues with two of my google xl phones.
I have returned one of them.
Received the second one as a replacement which was also problematic.
I have decided to return the Pixel stand along with that replacement phone together and get a refund. (Since pixel and the stand came as a deal)
Google sent me the packing slips, I remember asking the rep can if i could ship both items in one box to which i received a reply "yes" (not that it makes a difference)
I came to UPS gave the lady the box. phone and stand was in it. I also put return paperwork for the phone and for the stand in the box in front of her and past her two shipping labels. One for the stand and one for the phone. She closed the box and put only one packing slip on the box. Told me i have put the paperwork in the box already. There is no need to put the second shipping labels as its going to the same place. You get where im going with it now?
Google received the package in 2 days and started to process the refund for the pixel stand (as that was the packing slip she chose)
I have called them asking them about the phone and they knew nothing of it.
After over 4 weeks of trying to call them and get answers of my escalated case i received little to nothing. In fact calling them 3 weeks after they"ve received the package to get answers and they didn't even get my story straight. I had to tell them again what had happen. Obviously, shipping rep Lori, have told me not to worry, the box went into one room. They will find it......
So just now, i get an answer in my email saying "the package didn't contain the device" therefore no refund.
Feel free to tell me im an idiot do ship and do what i did. As Im entertaining that idea as well, sadly.
Im know what i put in the box so either UPS or Google had lost it or took it
I did take few pictures of the box with the phone and stand and packing papers in that UPS store before shipping them out.
If they would have told me right away there was no item i would have went to UPS store while the lady still remembered me. May be if they had video surveillance they could have pulled it as well. Now after a month im not so sure bout neither.
Cant they look at the pictures and see the time, date, location, authenticate it? Doesnt UPS ship the package with weight shown?? Im sure weight of the package was way heavier then just a single pixel stand. Wonder if they even called UPS.
Its very hard to swallow this as a lesson.
Tomorrow ill go talk to UPS see if i can get some answers. Ill call google tomorrow as well, see if i could get some answers as well.
I don't have any experience with returning items, but I do know that when trading in phones for credit towards a new device it explicitly states that you must send a separate package for each device being traded in as they are tracked individually. Sorry to hear that happened but if they had already paid for the shipping labels I guess I would have just boxed and sent separately since I wasn't paying the shipping...
I had the same issue with a phone I bought for my mom. They sent us the wrong phone and instructed us to refuse delivery and return to sender. Long story short, since they didn't tell me to use a label or send me one for return the phone got lost. So I was out $300 and three months of arguing. To make it worse they still tried to charge me the fee on Fi for not activating the phone on the plan. It really rubbed me wrong and even after all the good years they treated me well it still made me sour.
fury683 said:
I don't have any experience with returning items, but I do know that when trading in phones for credit towards a new device it explicitly states that you must send a separate package for each device being traded in as they are tracked individually. Sorry to hear that happened but if they had already paid for the shipping labels I guess I would have just boxed and sent separately since I wasn't paying the shipping...
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It was a refund tho. I wish it would say anywhere what you wrote, would have saved me.
As soon as they received the package I had a feeling they scanned it and tossed it to the side. Did little to nothing to investigate either.
Hoshneer said:
I had the same issue with a phone I bought for my mom. They sent us the wrong phone and instructed us to refuse delivery and return to sender. Long story short, since they didn't tell me to use a label or send me one for return the phone got lost. So I was out $300 and three months of arguing. To make it worse they still tried to charge me the fee on Fi for not activating the phone on the plan. It really rubbed me wrong and even after all the good years they treated me well it still made me sour.
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Sucks. I still can't swallow the loss.
All I have is these two pics.
Someone took or lost the phone.
It's painful to eat this.
Good luck, sounds like a nightmare.
Thegirlwiththepixel said:
Good luck, sounds like a nightmare.
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thx, it is.
From the moment i walked out of that UPS store i had a bad feeling. Thats why from my first call to them ive been pushing them to check and find the package but that goes nowhere when all people do is read the scrip on the phone. led nowhere. I know what i packed in and what i brought to UPS, so its blows so hard that im losing 1275 Cnd.
Will go to that ups place tomorrow, hope that lady works is there and pray to god she remembers me and our conversation. So we could go back to those fvckers and say look harder for the damn device.
As soon as they would have opened that box they would have seen two items and two pieces of paperwork for each.
Errrr I'll stop venting.
File against them in small claims court. Around here it costs like 50 bucks to file. That will at least get their attention.
I am about to do it over the 50 pre order credit, just because I am pissed about their BS.
Or maybe a shipping claim with the carrier.
TonikJDK said:
File against them in small claims court. Around here it costs like 50 bucks to file. That will at least get their attention.
I am about to do it over the 50 pre order credit, just because I am pissed about their BS.
Or maybe a shipping claim with the carrier.
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Great, thank you for the advice. Ill go to UPS tomorrow to chat to them but if i can go to a small claim court ill do that too. thank you, thank you.
I wonder if the lady at the store took it after you left. She could of easily told another employee/driver that hey there's a $1000 phone in there take it. Not very uncommon for UPS/FedEx etc to steal from customers.
OkayGK said:
Great, thank you for the advice. Ill go to UPS tomorrow to chat to them but if i can go to a small claim court ill do that too. thank you, thank you.
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Unfortunately, the pictures don't show a phone or a stand. They only show a box and some bubble wrap. So I don't think that's going to do it. Also, I don't think a UPS employee would take a $1000 traceable device and put at risk a job that probably pays a decent salary. But something happened to the device and you will just need to keep on Google to find out what happened. Has the phone been turned on? They should have a record of that as well as blacklisting the IMEI. It might take a while but with persistence you should get your money back.
Hello OkayGK, hope it all works out for you. I'm waiting for my phone to arrive. It's been 2 weeks. Can you please tell me how to get in touch with company reps. Thanks. Again I hope they resolve your issues and you get your refund. Good Luck.
Baby BB said:
Hello OkayGK, hope it all works out for you. I'm waiting for my phone to arrive. It's been 2 weeks. Can you please tell me how to get in touch with company reps. Thanks. Again I hope they resolve your issues and you get your refund. Good Luck.
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Hey. Funny I deleted my bookmark for Google support the other day to clean up my chrome Abit. I have the number for the saved to my phone. Didn't think I'd need the bookmark anymore.
Search through Google store in your account settings.
Should find it somewhere there.
For Canada here's the # (855) 836-3987
OkayGK said:
Hey. Funny I deleted my bookmark for Google support the other day to clean up my chrome Abit. I have the number for the saved to my phone. Didn't think I'd need the bookmark anymore.
Search through Google store in your account settings.
Should find it somewhere there.
For Canada here's the # (855) 836-3987
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Thanks for the info. I will look in my settings for contact info. I never got an email from them saying it was shipped yet. So i guess it's just do to normal delay time. I think if is not shipped the support reps. will not have any status info. on order.
I've read stories about people doing chargebacks in similar situations which can result in your entire Google account being closed. Just FYI if you intend to dispute the charge or file small claims, they may just close your account and move on.
zetsumeikuro said:
I wonder if the lady at the store took it after you left. She could of easily told another employee/driver that hey there's a $1000 phone in there take it. Not very uncommon for UPS/FedEx etc to steal from customers.
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Anything is possible but the lady was older and seamed nice. I kept thinking it was on googles end.
I went to talk to UPS, lady wasn't working. Talked to another gentleman there. He told me he will talk with her as well as if i need a letter from them they can assist. I was told as soon as the package leaves that store it is in UPS hands. So now, i think a driver or anyone else could have taken the item as well. Again, anything could happen at this point. I can entertain the ideas left and right where that phone could be.
Sucks
bobby janow said:
Unfortunately, the pictures don't show a phone or a stand. They only show a box and some bubble wrap. So I don't think that's going to do it. Also, I don't think a UPS employee would take a $1000 traceable device and put at risk a job that probably pays a decent salary. But something happened to the device and you will just need to keep on Google to find out what happened. Has the phone been turned on? They should have a record of that as well as blacklisting the IMEI. It might take a while but with persistence you should get your money back.
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Yeah, i doubt ups store took it, however drivers could... I've heard stories. Also, remember the story where google had chose a shipper to deliver phones to us and that company would take the phones out of the boxes and ship empty boxes? i think i read it somewhere here. Had me so paranoid, i was taking videos while unboxing my phones.
What UPS guy told me today is as soon as the package leave their location it goes to a wh. Where they weight the package and charge google according to its weight. Im sure they could look at that and see how heavy the box was when UPS shipped it. That would tell everything right away. If it was as light as just a stand means phone was taken out. If the package was heavy enough for a stand and a phone/accessories then its on googles end. Of course i could have put stones inside those boxes. Yet i wasnt even lucky enough to have google come back to me with that. Still have to call them see what where how etc.
I would not want to band the Imei as it can probably be changed remotely. Least if I let the IMEI number be there is a chance if the phone is in use it could show.
fury683 said:
I've read stories about people doing chargebacks in similar situations which can result in your entire Google account being closed. Just FYI if you intend to dispute the charge or file small claims, they may just close your account and move on.
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Sadly, i understand. I paid of my Mastercard as i kept waiting for weeks to get refund from them. I could of gave that phone or bought a new phone for my gf, or use that money for something else. The fact that some asshole may be using my phone or someone made a fvck up and got away with it, whether its UPS or Google, now thats hard to swallow. Im trying to be possessive and making my peace with it but ill also will keep trying to do everything i can to get the refund. Cant give up, yet. Im not rich to close my eyes on this it hurts and even rich people probably would still fight this.
here is the last response form google rep who was looking after my case.
Thank you for contacting Google Support!
Thanks for contacting us about your order. We’ve carefully reviewed your case and our records confirm that the package you have sent us does not contain the device, therefore we have not processed the refund.
As a next step, you may consider initiating an investigation with the carrier or notify local law enforcement. We’ll be happy to assist in an investigation.
The more I think about this, it's a straight up UPS claim and you will not have much if any trouble getting UPS to pay up.
How did you purchase the phone? All debit and credit cards with Visa/MasterCard on them have protection built in. Contact your card provider. It does not matter if you paid it off. Hopefully you have the UPS tracking # too as they are likely the ones that your card or Google is going to go after, after the fact as all shipments have insurance on them.
OkayGK said:
Great, thank you for the advice. Ill go to UPS tomorrow to chat to them but if i can go to a small claim court ill do that too. thank you, thank you.
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Any update? I hope you able to make headway, sending good vibes.
smartymcfly said:
How did you purchase the phone? All debit and credit cards with Visa/MasterCard on them have protection built in. Contact your card provider. It does not matter if you paid it off. Hopefully you have the UPS tracking # too as they are likely the ones that your card or Google is going to go after, after the fact as all shipments have insurance on them.
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I have two credits link to google as well as paypal. Now i think just one credit as the limit on it was increased so there was no need for another but at the time of purchases ive had two.
I don't know why the credit card is liable for this. I know, i know get my money anyway... who cares where it comes from but now the more i got to sleep on it the more im bothered by the fact i got owned and less by the money. No im not rich, i want the money but its hard to explain. All i know it bothers allot.
I just dunno anymore, lost a bit. again, friday i found out from google they couldnt find the device and now its monday. Less im bothered by the money more im bothered by the scam or mistake someones made. stings.
Thegirlwiththepixel said:
Any update? I hope you able to make headway, sending good vibes.
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Not yet, ive been so so busy. still am but hopefully im going to call google later on today. see whats up and then call UPS and try to file a claim.
The more i read their email (google). I posted on the first page. The more i understand that they asked me to contact my carrier, meaning not google but my cell phone carrier. WTF, how is carrier responsible. And Police im guessing which is again nor here or there but hey if i need to ill go to authorities.
My priority as of now and im not so upset anymore is
Call google and find out
Did they get my package (the box)
When they opened, what was in the box?
One item (stand) or two Items( phone and the stand) or non? As they were not clean in the email and even refund for the stand didnt come in.
More importantly. UPS store told me USP will charge them for package weight. So how heavy was the box? So if the box was 6 pounds (3 pounds for phone and 3 for a stand) and they received the box and it was light as nothing was in there, wouldnt that hit red flags automatically? Light box, when opened nothing in it, yet it says its 6 pounds. UPS wtf, where are items. or am i wrong?
Unless google doesnt weigh the products then by that definition they should be liable in my mind, as UPS can be sending empty boxes non stop and google can tell customers fuk off, u sent us nothing. You know what i mean.
So that info is going to be crucial for me, If i can get someone on the line who can actually provide me something instead of looking at the screen reading what it says there and saying "sorry" every two min.
I'll keep you all updated, thank you for the support.