I am within 14 day window to exchange phone but I have to ship back to sprint due to purchasing online. I have Sero account so no purchase was possible through sprint store.
Here is my situation.
3G speed has been slower than I expected since purchasing the phone. My 3G speed has averaged between 125 to 350 kbps throughout a 24 hr period over several days. I am averaging between -90dbms and -95dbms signal level in most locations in which I travel on sprint using EVDO A. I have taken the phone to the sprint repair center twice but they don't run any tests other than speedtest. They tell me it is the network and wait for 4GLTE. There are no issues on Wifi that I can see.
I would have accepted that answer but on the weekend I met up with two friends who are also on sprint. One has the same SG3 and the other HTC Evo 4GLTE. While sitting at same table and rebooting our phones, we ran some speedtests over hr period and my phone was consistently slower than the other two. I know there are many factors but we had the same settings to our knowledge. The HTC was faster followed slightly by SG3. They were ranging from 500kbps up to 1600kbps while mine were in the 250-300 range using the same servers.
I have installed JB update stock using modem LJ7.
1 What is considered good to excellent signal strength?
2. What can I check for to determine if it is the phone since the service center is no help. Or do I send it back and hope for best on next phone?
I don't want to try a different modem until out of 14-day window.
Any suggestions?
Thank for any help
Has nothing to do with phone, it's network issue.
Sent from my SPH-L710 using xda premium
It can and sometimes does have to do with the phone. IF a radio is bad, antenna is bad or a number of factors.
In this case i think he has done a good job comparing location and devices. All things can never be equal since these things are mass produced on assembly lines. But from his testing it does make me think theres an issue.
I also played with many different stock ROMS and modems back when i had a GS2 and some modems did work better then others.
biggolfer said:
I am within 14 day window to exchange phone but I have to ship back to sprint due to purchasing online. I have Sero account so no purchase was possible through sprint store.
Here is my situation.
3G speed has been slower than I expected since purchasing the phone. My 3G speed has averaged between 125 to 350 kbps throughout a 24 hr period over several days. I am averaging between -90dbms and -95dbms signal level in most locations in which I travel on sprint using EVDO A. I have taken the phone to the sprint repair center twice but they don't run any tests other than speedtest. They tell me it is the network and wait for 4GLTE. There are no issues on Wifi that I can see.
I would have accepted that answer but on the weekend I met up with two friends who are also on sprint. One has the same SG3 and the other HTC Evo 4GLTE. While sitting at same table and rebooting our phones, we ran some speedtests over hr period and my phone was consistently slower than the other two. I know there are many factors but we had the same settings to our knowledge. The HTC was faster followed slightly by SG3. They were ranging from 500kbps up to 1600kbps while mine were in the 250-300 range using the same servers.
I have installed JB update stock using modem LJ7.
1 What is considered good to excellent signal strength?
2. What can I check for to determine if it is the phone since the service center is no help. Or do I send it back and hope for best on next phone?
I don't want to try a different modem until out of 14-day window.
Any suggestions?
Thank for any help
Click to expand...
Click to collapse
So what I would recommend would be to try out the different modems that are available in the Android Development section. Just because your friend has an SG3, it doesn't mean that you're going to get the exact same result. I know it doesn't make any sense but each phone is different. I have absolutely abysmal 3g coverage with one modem but with others it gets better.....and the modems that work well for my phone are different than the modems that other sprint sg3 friends use........give it a shot and see if maybe a different modem might work better for you.
Take it back and test in the store. Run some speedtests with the demo phones in the store if possible.
Sent from my dumbphone.
Ive flashed roms and radios on other phones but it was window phones. Is there some counter so sprint would know I changed radios if I send it back. Obviously I would change back to stock.
Sent from my SPH-L710 using xda app-developers app
alphahere said:
Take it back and test in the store. Run some speedtests with the demo phones in the store if possible.
Sent from my dumbphone.
Click to expand...
Click to collapse
I did try in store with demo phones and mine was indeed slower but I cant scientifically say there was a significant variance.
Sent from my SPH-L710 using xda app-developers app
biggolfer said:
Ive flashed roms and radios on other phones but it was window phones. Is there some counter so sprint would know I changed radios if I send it back. Obviously I would change back to stock.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
The only thing that trips the counter is if you Odin flash a custom recovery or, as it is appearing, if you flash a custom kernel. If you flash anything through a custom recovery then it shouldn't trip the counter if you were to use triangle away to reset the counter........I flash files regularly through TWRP and it doesn't increment the counter.
actually a lot of people who have the Evo LTE have reported bad signal and internet. my sister has the Evo LTE and i have the Galaxy SIII and we could be in the same place and she'll have really bad internet while i will have pretty good data speeds
Vladabeast said:
actually a lot of people who have the Evo LTE have reported bad signal and internet. my sister has the Evo LTE and i have the Galaxy SIII and we could be in the same place and she'll have really bad internet while i will have pretty good data speeds
Click to expand...
Click to collapse
That can be explained by the switching glitch in the EVO LTE that would go to 1x and not back to EVDO or eHRPD/LTE. Mine did that and i got a GS3.
I have since applied updates to the EVO LTE and it doesnt appear to do this anymore.
In my case it was not a signal strength issue as your saying but it was a network selection issue that caused the device to get stuck on 1x. But then again that was my unit and it was a few months ago..
In my opinion bad signal would be the lack of signal. But in this case it was good signal with poor system switching.
manually update your prl to 00001 its given me way better service ever since i did. my gf gets no bars in her house mean while i get 2 to three bars with good 3g speed and i have not roamed since.
Call to action!
biggolfer said:
I am within 14 day window to exchange phone but I have to ship back to sprint due to purchasing online. I have Sero account so no purchase was possible through sprint store.
Any suggestions?
Thank for any help
Click to expand...
Click to collapse
TO ALL!!!! this is a call to action. I too, like many others are experiencing unacceptable data speeds while on 3G and in great reception while using the Galaxy S III. the speeds I should be receiving are 1.5-3 MB/s but instead I am receiving around 128Kb/s in the city and within excellent service. We all have to pay a 'Premium Data Add-On' charges just to own these phones and this is unacceptable. Please write an Email to [email protected], vice president of customer experience at sprint and let him know what you are experiencing. Maybe if enough pissed off customers write, they will finally listen!
4g4me said:
TO ALL!!!! this is a call to action. I too, like many others are experiencing unacceptable data speeds while on 3G and in great reception while using the Galaxy S III. the speeds I should be receiving are 1.5-3 MB/s but instead I am receiving around 128Kb/s in the city and within excellent service. We all have to pay a 'Premium Data Add-On' charges just to own these phones and this is unacceptable. Please write an Email to [email protected], vice president of customer experience at sprint and let him know what you are experiencing. Maybe if enough pissed off customers write, they will finally listen!
Click to expand...
Click to collapse
Just out of random curiousity, did Mr. Adriano give you permission to put his email address on a public forum?
I can understand privately giving it to a friend or someone who might need assistance but to put it on a public forum..
Related
Hey guys I have had my Evo for awhile now and Sprints network has great coverage BUT the 3g seems abysmally slow. For instance, I can rarely stream videos without it buffering - youtube videos on regular quality mind you. If I stand still in a place with good signal I will be fine but if I'm moving etc it is slow. I get around 100KB/s during daytime where I live and 130KB/s night time which is great but luckily I also get full signal where I am. On the go, it sucks.
Are there any ways to increase 3g speeds or is it purely network related?
Welcome to sprints idea of 3g
God's honst truth man... if thats all you get... thats all you are going to get because sprints 3g network is the worst i have ever seen. Bar none. Even little us cellular has better coverage and twice the data speeds as sprint does here in iowa.
There is no possible way for the phine or any hack to it to speed up sprints crap network.
My advise to you is to cqll sprint and plead your case, that you paid for 3g and are getting 1x rtt speeds 24/7 and politely demand a credit to your account like i do every month.
And then call back about 5 minutes later and ask to speak to the retention center because you want to cancel your service because you arpe not getting service you are paying for.
Then tell the retention persion you were thinking of getting the Airave but cant afford it and see if they will give it to you free on the basis of poor service and they typically will.
I did, and got one for when i am at work and the boss wont let me use it because it uses works internet for voice and data.
Sent from my PC36100 using XDA App
Figures... Should have went with ATT or Verizon.
I know in the old days of 3g internet hacks Sanyo phones had a data cap screen that was accessible via ##040793##. From there you could change the data rate, 144K/230K. Not sure if we have the same here but phone codes may be a place to start.
Mmmmhmmm. Just be glad you don't have the epic and are capped at 150kbps up.
I think sprint has finally gotten 2 good phones and 4g, so now they think they're the top dog and can do whatever they damn well please...it's like a cycle with them. Bad service>>>loose all of their customers>>>cheap, semi-good service>>>get customers back>>>become assholes again>>>loose their customers...
werxen said:
Figures... Should have went with ATT or Verizon.
Click to expand...
Click to collapse
lol, good luck getting a decent phone on att or verizon. Let alone coverage. Oh and dont forget about the data caps on the phones, 100mb right? or was it 200mb?
Last-Chance said:
lol, good luck getting a decent phone on att or verizon. Let alone coverage. Oh and dont forget about the data caps on the phones, 100mb right? or was it 200mb?
Click to expand...
Click to collapse
Well Verizon has amazing android phones for one. There is a data cap for ATT which is true but no cap for Verizon. You know now that I think about it I might do the force roam hack on my Evo and see if if I get better 3g speeds.
I have no idea what any if you are talking about, I get better 3g speeds on Sprint then I ever did with any other carrier I've had.
Sent from my HTC Evo 4g
am I doing something wrong?
on 3g I pull down at least 512 up
Sent from my PC36100 using XDA App
werxen said:
Hey guys I have had my Evo for awhile now and Sprints network has great coverage BUT the 3g seems abysmally slow. For instance, I can rarely stream videos without it buffering - youtube videos on regular quality mind you. If I stand still in a place with good signal I will be fine but if I'm moving etc it is slow. I get around 100KB/s during daytime where I live and 130KB/s night time which is great but luckily I also get full signal where I am. On the go, it sucks.
Are there any ways to increase 3g speeds or is it purely network related?
Click to expand...
Click to collapse
I wish I could get speeds that fast consistently. Actually what you are getting is right about on par for 3g. That's prob the avg speed one would expect to get. There are higher areas and lower areas depending on a lot of things. A 100KB connection is nothing to complain about. I've personally never had a connection over 150 KB.
Sent from your mom's phone.
Not sure if its sprint or my phone but I can't break 40kbs down on anything and 3g cuts out all the time. Crappy....
The first thing I would do to verify your 3g speeds is to unroot your phone, and make sure you are running the latest .93 hboot release and sprint ota release. If your phone is already in this state (un rooted and latest hboot) then ignore me.
You should also look into unrevoked forever if you haven't already...it runs off the current hboot, and I've noticed that something about that hboot does help 3g speeds on some rooted phones if you go that route.
I've done a ton of research and practical testing on this subject and I can say without a doubt that the evo's current rooting methods DO have a negative impact on some 3g phones in some areas. And I'm not talking about 100 or 200 kbps here or there. In the same house, same phone, 1 rooted and 1 not. That was the ONLY difference. The rooted phone got 7 kbps. The stock got 1800kbps. I swapped phone setups so that the rooted one was now unrooted and vice versa. That time the rooted one got 47kbps and unrooted was 1681 kbps...in other words the problem followed the rooting process, and not the phone. I've done dozens of tests like this and others in various areas within the surrounding wilmington delaware area.
I have access to 3 rooted evos, 1 evo that is always stock, as well as a samsung moment. The 4 evos are all rev 3 nova. I also did similar tests on the hero with the same sorts of results. Feel free to pm me or post here with any questions.
EDIT: the kbps numbers I listed were for download speeds. Upload speeds on both rooted and unrooted, regardless of build or boot version, were consistent at around 600 -700 kbps during almost all of my testing.
EDIT2: I forgot to say - this problem also happened to me when I changed recoveries from clockwork to AmonRA. So it's not JUST the rooting process that can cause this, but several low-level engineering commands, such as flashing a kernel, upgrading a ROM, etc.
Tiepoz baught two yoo bi swype"3
That's pretty crappy, I get full 3g pretty much everywhere around St. Louis until I get out to the country. And pretty good 4g around town. My 3g is about 1.5mb down. 4g is 5 to 7mb down.
Sent from my PC36100 using Tapatalk
Flash the PRL to connect to Verizon's towers. I get 1.2 mb/s even see 2mb/s occasionally. Of course ping times are raised.
It's pretty hit or miss here, one day I will get 50-150k down and the next it will be +1meg. Next time it get drops below 500 you can bet I will be talking to somebody about it though, their advertised 3G speed is 600kb - 1.5mb.
100kb is ridiculous
I get anywhere between 500-1mb down 100-200kb up. My 4G easily does between 2-6mb down and 1mb up. People just love to complain. You didn't realize this within your 30 day trial? If so, why didn't you switch carriers?
What should the prl be right now ? And how are you guys testing the speeds? Nvr done it
Sent from my netarchy_toast, froyo beast of a machine evo!
You live in an area with poor coverage or your phone has a faulty radio.
I get good signal and up/Downs on 3g. If I nandriod away from cm6, I can get 6-7mb down and 1mb up with 4g in San leandro CA.
evohack99 said:
What should the prl be right now ? And how are you guys testing the speeds? Nvr done it
Sent from my netarchy_toast, froyo beast of a machine evo!
Click to expand...
Click to collapse
Speedtest... its in the market.
Sent from my PC36100 using XDA App
I think it is my radio. I was getting fine speeds up until 3 days ago when I noticed severe loading lag in my tethered apps. I get decent pings ~ 200-300ms which is not too out of the ordinary. I did a speed test other day and it was 50KB/s down and 70KB/s up. I figured it was just a faulty day but it has gone on far too long now. This is with 5/5 bars too... Just gotta wait for my new Evo to come in. Seems like every hardware ****up is happening at once.
I live in NW Indiana (just outside of Chicago) and last night my service was so slow I could not even stream Spotify (with 3-bars on the 3g meter), when I tested with speedtest app I was getting +,- 100 kbps, is that what I can expect from my new carrier?
My phone is rooted with Blazer rom and shows baseband EG31 and Kernel EG30, is that ok or could I have messed up the modem? I tested at 4:40am this morning and got over 1 mbps....
I have noticed, I live in New York, a significant service downgrade in the past three months. My unfounded theory is that it has something to do with the Iphone launch, because service was great about 6 months ago. I had very few problems.
I've noticed the same thing here in Oak Park, CA (just a bit NW of LA), starting about a couple of months ago, on both my Photon and my Epic Touch. Sprint's 3G service has become terribly inconsistent and generally bad.
Its all over thats why im switching to verizon. The worst thing is the reps act like nothings wrong
Sent from my GT-P6210 using xda premium
They keep saying the iphone isn't having any problems. I wonder if they are degrading android to male iphone look better. We are switching to Verizon when the contract is up.
Sprint might be doing work in your area. See map here: https://network.sprint.com/
pbiancardi said:
I live in NW Indiana (just outside of Chicago) and last night my service was so slow I could not even stream Spotify (with 3-bars on the 3g meter), when I tested with speedtest app I was getting +,- 100 kbps, is that what I can expect from my new carrier?
My phone is rooted with Blazer rom and shows baseband EG31 and Kernel EG30, is that ok or could I have messed up the modem? I tested at 4:40am this morning and got over 1 mbps....
Click to expand...
Click to collapse
Same here, data sucks balls big time but voice so far has had no issues.
Its the dat part that is killing it. Yet we have to pay that extra 10 bucks a month just because its a smart phone aka data usage. What a joke.
Or maybe that extra 10 bucks is to pay for data usage for Carrier IQ... LOL
It's not really because of the iPhone, although that plays a small part in it. Sprint has just been lazy overall in maintaining and upgrading their network while the majority of customers have switched to smart phones
Sent from my SPH-D710 using XDA App
Honestly, I think its just work being done on the network. I noticed the same thing, but 3 days ago I did a prl n profile update (I had done this several times before) n started getting much better service, including 4g. I'm not saying g this is the case for everyone. If you do jump ship, have fun with Verizon. I dealt with them for years before sprint. And if you think sprints customer service is bad. . . Also their data prices are INSANE! but, Verizon does have a better network. TO ME, being able to stream my music collection without worrying about data is more important than being able to watch a movie on 3g, but thats why we get choices if sprint was right for everyone, Verizon wouldn't be in business, and its the same the other way around
If I was helpful, give thanks
Sent from my Epic 4g Touch
When I go within 100ft of the tower I use in my home in Toledo I get full signal strength and peek speeds of 100 kbps, sprint really needs to get on that. Then again in Cleveland I get 1mbit+.
Sprints network is really unstable right now so its probably not the best time to sign a contract with them if you use a lot of data.
Sent from my SPH-D710 using XDA App
....the IPhone effect maybe? My 4g has been better lately.
Sent from my SPH-D710 using xda premium
Just keeping checking the website that was posted before. We are making a lot of updates and changes to make the network better. I have seen better improvement myself and know more are coming. The next two years are going to have a better and faster network. Remember that the USA is huge so it does take time. The other thing to do is preach to everyone to use wifi whenever they can so that there are less phones on the network until the project is completed in 2013!
Sent from my SPH-D710 using xda premium
I have noticed these slow speeds, buy within the last week, it has improved. I was driving down the highway and was hitting 1600kbs on 3G!!
Sent from my MB855
Yup lots of variables.
each site can handle only so many people. Older sites have overall capacity issues. Thats to say some sites can handle x amount of users, and x amount of data. Some sites get user upgrades to handle more users but not data, causing a super slow down.
Then theres the issue of interference. Add in any issues your device might be having due to flashing a custom rom, kernel or modem and it all adds up to way to many possibilities.
The good news is, you verified your modem is good, not only did you get slow data speeds one test, but later it was good.
I have a similar experience with my Stock Epic Touch.
Some locations in Dallas, TX have horrible data speeds, while others are hit and miss.
One of the worse i am aware of is the are of i635 / hwy 80. Ever weekend i meet my dad for lunch at a BBQ place in that area. I test every weekend and the speeds are SOO SLOW. But once i leave the area im back to 1meg or so..
Overall i am still happy. I am just patient i guess.
yap service absolutely sucks, that's why I have started using the ROAM method and hopefully within a couple of months sprint will let me leave at no cost.
I think the implementation of "Network Vision" is going to cause things to get worse before they get better in many areas.
I live in NW Indiana as well and this is how it normally is
Sent from my SPH-D710 using Tapatalk
i live in orange county NY the army bases in los all. I get 1-2 MB down on 3g and 4g on most of the area ranging from 4.5-11mb down. Its really spotty in some areas though. I can honestly sit in the my bed sometimes and get like 100kb down
Sent from my SPH-D710 using XDA App
California
Sent from my SPH-D710 using XDA App
pbiancardi said:
I live in NW Indiana (just outside of Chicago) and last night my service was so slow I could not even stream Spotify (with 3-bars on the 3g meter), when I tested with speedtest app I was getting +,- 100 kbps, is that what I can expect from my new carrier?
My phone is rooted with Blazer rom and shows baseband EG31 and Kernel EG30, is that ok or could I have messed up the modem? I tested at 4:40am this morning and got over 1 mbps....
Click to expand...
Click to collapse
I was up in Michigan City last month for 4 days (Mother in Law and Wife's Grandma live there) and was in and around Hammond and Valpo as well. I got much better speeds than that with my EG4T. The 3G in MC was actually superior to the 3G down here in DFW, although they don't seem to have 4G...
I was running Caulkin's 1.0 at the time, and it was pretty nice up there.
So for two plus weeks the wife and I have had nothing but issues with Sprint's network. She has the gs2 and i have the gs3. Sprint's network team states they are looking into it. We both are losing connection altogether or I get stuck in roaming. A friend of mine states that I should use Verizon's radio.
We have taken our phone's into the corp sprint store and they have ran full diag on them which have checked out so they say.
What could I do to resolve this issue?
Please help the wife and I to be able to use our phones.
Sent from my SPH-L710 using xda premium
Sprint's network is super slow where I live also. I hope its just all the network upgrades their doing. But, then again, we've had a tower down here for a year it seems. My phone constantly switches back and forth from 3g to 1x. I personnaly think their network is overloaded to the point where every customer suffers with super slow data speeds.
message brought to u by my JellyBombed GalaxyS3
Call to action!
z3r0t0l0rEnCe said:
So for two plus weeks the wife and I have had nothing but issues with Sprint's network. She has the gs2 and i have the gs3. Sprint's network team states they are looking into it. We both are losing connection altogether or I get stuck in roaming. A friend of mine states that I should use Verizon's radio.
We have taken our phone's into the corp sprint store and they have ran full diag on them which have checked out so they say.
What could I do to resolve this issue?
Please help the wife and I to be able to use our phones.
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
TO ALL!!!! this is a call to action. I too, like many others are experiencing unacceptable data speeds while on 3G and in great reception while using the Galaxy S III. the speeds I should be receiving are 1.5-3 MB/s but instead I am receiving around 128Kb/s in the city and within excellent service. We all have to pay a 'Premium Data Add-On' charges just to own these phones and this is unacceptable. Please write an Email to [email protected], vice president of customer experience at sprint and let him know what you are experiencing. Maybe if enough pissed off customers write, they will finally listen!
So after attempting to complete the Google Wallet fix for the galaxy s4 on T Mobile I ran into an issue where my 4G speeds and LTE speeds were much much lower than normal, somewhere in the range of 10 percent of normal. After attempting to remedy this every way possible short of flashing back to pure stock, including restoring modified rooted stock, I called customer care and was very surprised to find that the representative informed me that a mere 2mbit (2000kbps) classified as 4G LTE speeds to them.
Yeah you read that correctly; You will receive little to no support provided your connection is as fast as the average speed on Sprint's dilapidated and failing 3G network. I love T-Mobile for many reasons but this is just shocking. I did not spend 600 after taxes on a device capable of such insane speeds that it's faster than about 80 of American high speed Internet access, and 120 a month on a family plan with unlimited data, to be told that going backwards a decade in connection speed is "current generation".
I advise you call a rep today and confirm this, then email the ceo with me and let him know that this is not acceptable. Should he be serious about turning T-Mobile around, then he needs to cut the subscription to the typical carrier bs that helped me drive my friends away from sprint and att (crap service and speeds in our area) and into the welcoming service of T-Mobile.
Update: I had to ODIN pure stock to get my data speeds back.
Sent from my SGH-M919 using xda app-developers app
Cynagen said:
So after attempting to complete the Google Wallet fix for the galaxy s4 on T Mobile I ran into an issue where my 4G speeds and LTE speeds were much much lower than normal, somewhere in the range of 10 percent of normal. After attempting to remedy this every way possible short of flashing back to pure stock, including restoring modified rooted stock, I called customer care and was very surprised to find that the representative informed me that a mere 2mbit (2000kbps) classified as 4G LTE speeds to them.
Yeah you read that correctly; You will receive little to no support provided your connection is as fast as the average speed on Sprint's dilapidated and failing 3G network. I love T-Mobile for many reasons but this is just shocking. I did not spend 600 after taxes on a device capable of such insane speeds that it's faster than about 80 of American high speed Internet access, and 120 a month on a family plan with unlimited data, to be told that going backwards a decade in connection speed is "current generation".
I advise you call a rep today and confirm this, then email the ceo with me and let him know that this is not acceptable. Should he be serious about turning T-Mobile around, then he needs to cut the subscription to the typical carrier bs that helped me drive my friends away from sprint and att (crap service and speeds in our area) and into the welcoming service of T-Mobile.
Update: I had to ODIN pure stock to get my data speeds back.
Sent from my SGH-M919 using xda app-developers app
Click to expand...
Click to collapse
Were you able to get Google Wallet working again with Root after using Odin to get your speeds back to normal? I'm about to get a GS4 on Friday and ideally want to have Google Wallet, Root, Tethering and LTE working. Just wondering what might not work and will... Thanks!
It may just be my device or rom but I find that the connection justs seems to hangup for lack of a better word. I have a meter showing my data usage in kb/s and if I hit the go button for a webpage it seems to do nothing and not use any data.
Sent from my HTC Sensation 4G using xda app-developers app
Daistaar said:
Were you able to get Google Wallet working again with Root after using Odin to get your speeds back to normal? I'm about to get a GS4 on Friday and ideally want to have Google Wallet, Root, Tethering and LTE working. Just wondering what might not work and will... Thanks!
Click to expand...
Click to collapse
Take everything the rep says with a grain of salt, they often just say things because they aren't exactly sure. This, unfortunately causes confusion and people hearing different things. I get around 25-35 Mbps in my area and some people get even more.
Cynagen said:
So after attempting to complete the Google Wallet fix for the galaxy s4 on T Mobile I ran into an issue where my 4G speeds and LTE speeds were much much lower than normal, somewhere in the range of 10 percent of normal. After attempting to remedy this every way possible short of flashing back to pure stock, including restoring modified rooted stock, I called customer care and was very surprised to find that the representative informed me that a mere 2mbit (2000kbps) classified as 4G LTE speeds to them.
Yeah you read that correctly; You will receive little to no support provided your connection is as fast as the average speed on Sprint's dilapidated and failing 3G network. I love T-Mobile for many reasons but this is just shocking. I did not spend 600 after taxes on a device capable of such insane speeds that it's faster than about 80 of American high speed Internet access, and 120 a month on a family plan with unlimited data, to be told that going backwards a decade in connection speed is "current generation".
I advise you call a rep today and confirm this, then email the ceo with me and let him know that this is not acceptable. Should he be serious about turning T-Mobile around, then he needs to cut the subscription to the typical carrier bs that helped me drive my friends away from sprint and att (crap service and speeds in our area) and into the welcoming service of T-Mobile.
Update: I had to ODIN pure stock to get my data speeds back.
Sent from my SGH-M919 using xda app-developers app
Click to expand...
Click to collapse
T-Mobile isn't responsible for any modifications you make to your own device. You made the mistake of implementing the fix, so deal with the consequences. It's really that simple. :good:
That's why they use the term "up to." Not every single person will receive 20+ mbps. It also depends on the amount of towers, the distance of those towers and how many people are connected to them.
Towle said:
That's why they use the term "up to." Not every single person will receive 20+ mbps. It also depends on the amount of towers, the distance of those towers and how many people are connected to them.
Click to expand...
Click to collapse
I agree 100% with this.
Also wish to comment that T-Mobile is VERY helpful when it comes to getting me better speeds. I was getting approx 100 kB/s download at my house which gets 4G HSPA and i called and complained. And they said that for 4G those speeds are horrible and sent a technition out to see what the issue was. The following day THEY called me back and explained there was some technical issues with the tower in my area. I think it had to do with the routing of the packets. But anyhow, they were extremely helpful with everything and now my speeds are back to 250 kB/s average And when i am at school, i get LTE my speeds there are NEVER below 1 MB/sand on good days sky rocket to 2 MB/s (advertised speeds) and sometimes even faster. I have already hit 3 MB/s it really depends on what towle said. Users on the network, what they are doing what you are doing etc etc.
NYCHitman1 said:
T-Mobile isn't responsible for any modifications you make to your own device. You made the mistake of implementing the fix, so deal with the consequences. It's really that simple. :good:
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I understand that, but when I've gone back to a STOCK rom and it's still happening, something's not right.
Towle said:
That's why they use the term "up to." Not every single person will receive 20+ mbps. It also depends on the amount of towers, the distance of those towers and how many people are connected to them.
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I understand this entirely, however, I was less than a quarter mile from a tower sitting at home getting ~5000kbps, when normally I get 20000+. I also had slow speeds between 3 towers that I know carry T-Mo service and it never once got better until I ODIN flashed the stock ROM again.
elesbb said:
I agree 100% with this.
Also wish to comment that T-Mobile is VERY helpful when it comes to getting me better speeds. I was getting approx 100 kB/s download at my house which gets 4G HSPA and i called and complained. And they said that for 4G those speeds are horrible and sent a technition out to see what the issue was. The following day THEY called me back and explained there was some technical issues with the tower in my area. I think it had to do with the routing of the packets. But anyhow, they were extremely helpful with everything and now my speeds are back to 250 kB/s average And when i am at school, i get LTE my speeds there are NEVER below 1 MB/sand on good days sky rocket to 2 MB/s (advertised speeds) and sometimes even faster. I have already hit 3 MB/s it really depends on what towle said. Users on the network, what they are doing what you are doing etc etc.
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You're measuring in Bytes, I'm measuring in bits, there's 8 bits to every Byte, and when you get 250kB x 8 = 2000kbps or 2mbit, the speed the T-Mo rep quoted me as what they expect you to get. When you were getting 2MB/sec, you're getting 16000kbps, which is normal for HSPA+ and decent T-Mo LTE.
Either way, I got it fixed, however their low-end expectations are very disheartening. I just wanted to bring it to everyone's attention that if you're getting more than 2000kbps (250kB/sec), don't bother calling T-Mo, they won't help you in regards to speeds, even if you're parked right under a tower that practically nobody else is on.
For the record, I consider this "decent LTE"
I just got LTE in my area and in getting 10 Mbps, about a mile away I was getting 20 Mbps.
Not too bad for a city that didn't have LTE when the i9500 1st dropped. I ditched the int'l version for the M919 and have no regrets !
I am having data problems as well.
I was getting awesome LTE speeds after the roll out here in the Dallas area. Went on vacation to the US Virgin islands in late June and upon returning, my speeds plunged to as low as 200 Mkbps where I was getting awesome speeds as high as 15000 mbps (as per speedtest) before this.
I'm not one to go only by test numbers or what the graph says. But I am experiencing real world page lags, drops, pages hanging up, no service notices and regularly seeing the Edge symbol.
As the OP says, I am getting lots of help from Tmo, even exchanging the S4 for a new one. (had to fight to get a surprise 150. fee rescinded after they claimed my pristine unit had a broken screen, but that is a different post)
But the problem has persisted. They have reset my account several times and are in the process of resetting it now. Said wait 72 hours and it will be fixed. Said should be fixed by weds. I remain skeptical, they said that once already....so much so that I bought a Experia Z Sat. (jury is still out on that)
The girl at tech support suggested I wait on replacing it but I've simply had enough of this.
I am convinced that it is on Tmos end.
And I can definitely confirm the gist of this post. Everyone I have talked to, literally a dozen people, have had the balls to tell me that Tmo considers 2000 a good LTE speed. I call BS.
I reall like my S4 a lot and don't like that the Z has a nonremovable battery. My wish is to keep the S4.
I've not had a chance to do much with this X, so can't yet compare performance.
no complaints
Cynagen said:
So after attempting to complete the Google Wallet fix for the galaxy s4 on T Mobile I ran into an issue where my 4G speeds and LTE speeds were much much lower than normal, somewhere in the range of 10 percent of normal. After attempting to remedy this every way possible short of flashing back to pure stock, including restoring modified rooted stock, I called customer care and was very surprised to find that the representative informed me that a mere 2mbit (2000kbps) classified as 4G LTE speeds to them.
Yeah you read that correctly; You will receive little to no support provided your connection is as fast as the average speed on Sprint's dilapidated and failing 3G network. I love T-Mobile for many reasons but this is just shocking. I did not spend 600 after taxes on a device capable of such insane speeds that it's faster than about 80 of American high speed Internet access, and 120 a month on a family plan with unlimited data, to be told that going backwards a decade in connection speed is "current generation".
I advise you call a rep today and confirm this, then email the ceo with me and let him know that this is not acceptable. Should he be serious about turning T-Mobile around, then he needs to cut the subscription to the typical carrier bs that helped me drive my friends away from sprint and att (crap service and speeds in our area) and into the welcoming service of T-Mobile.
Update: I had to ODIN pure stock to get my data speeds back.
Sent from my SGH-M919 using xda app-developers app
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I have gotten speeds as high as 24.53 Mbps with google wallet installed. It blows my home internet away
You must be in love with Sprint to believe that 2 Mbps is sprints 3G. Sprints 4G Wimax barely...BARELY hits 3 Mbps. Sprint 3g is equal to T-Mobile 2G. I did a test in the Bay Area, California, and tmobile beat att and verizon, at 32 mbps and att was at 24 mbps while verizon only hit 8 mbps. All with 3 bars of lte.
I have been noticing that the internet speed has been dropping lately, and I believe its because of the purchasing of metro, along with them ALL wanting iPhone and lte. So people that have trouble paying their bills (ive seen the average customers, I know what they look like. Theres a few that are just like you and me, but most show off their lower class status with their huawei and zte phones.) So its Metros fault for selling out. I noticed that my internet on an att unlocked iphone 5 has been dropping and lagging the past few days, and switching to a gs4 shows that its the carrier, or my account. So, I doubt your phone is the problem.
Sent from my SGH-M919 using xda app-developers app
matistight said:
You must be in love with Sprint to believe that 2 Mbps is sprints 3G. Sprints 4G Wimax barely...BARELY hits 3 Mbps. Sprint 3g is equal to T-Mobile 2G. I did a test in the Bay Area, California, and tmobile beat att and verizon, at 32 mbps and att was at 24 mbps while verizon only hit 8 mbps. All with 3 bars of lte.
I have been noticing that the internet speed has been dropping lately, and I believe its because of the purchasing of metro, along with them ALL wanting iPhone and lte. So people that have trouble paying their bills (ive seen the average customers, I know what they look like. Theres a few that are just like you and me, but most show off their lower class status with their huawei and zte phones.) So its Metros fault for selling out. I noticed that my internet on an att unlocked iphone 5 has been dropping and lagging the past few days, and switching to a gs4 shows that its the carrier, or my account. So, I doubt your phone is the problem.
Sent from my SGH-M919 using xda app-developers app
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I used to be one of those "lower class status" users, I had a stupid little Huawei Ascend on cricKet (MetroPCS partner), and while I rooted and modded it to hell, the service sucked. I migrated to AT&T and found they weren't much better, then moved back to my old carrier, T-Mo and have been happy overall. I know that after the purchase of MetroPCS, that cricKet would be the partner of T-Mo out here and all those phones (more people in the area that I -lived- in the same area as me (not out of town college kids in for the semester) have cricKet) would be bogging the network down, but it still performed well enough. In the thick of the cricKet area called Mesa, AZ, I still got over 20mbit on HSPA+ and LTE. I knew as soon as they announced all the high end phones prior to the purchase of MetroPCS for both they and cricKet that they wouldn't have the network to support it, then T-Mo purchase happened, I knew I would suffer in areas where everyone and their dog has these phones. I also know their model of pre-pay month to month was highly abused out here so I expect that bandwidth is gonna be extremely limited at times, but dropping from 24mbps normally to 2mbps is 1/12th, ridiculous. Anyways, it's back to normal, I just try to stay as far away from towers with large groups of idiots on them which is kind of hard to do around here.
EDIT: My dad has Sprint (I tried to steer him far far away from that BS but he wouldn't budge), he gets like 2-5mbps on his Note 2 which doesn't get WiMax AFAIK, only 3G, it's ready for the 4G/LTE but Sprint has lied for 4 years straight about LTE deployment out here, I'm just waiting for him to get fed up with unsent messages and dropped calls enough to give up and jump ship finally, however that won't be until he finishes his new 2-year contract like a fool.
Has anyone made a zip for the new radio?
If I have time I will do it tonight. I'll post in in my rom thread. Just curious, why do you need the modem unless you haven't upgraded to NK2 via OTA or Odin tar?
tx_dbs_tx said:
If I have time I will do it tonight. I'll post in in my rom thread. Just curious, why do you need the modem unless you haven't upgraded to NK2 via OTA or Odin tar?
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No, i have not taken the update. Doea the update wipe everything out? Im looking to kee0 things as they are but get the newer radio files due to spotty lte in a sprk covered area.
hammerchucker said:
Has anyone made a zip for the new radio?
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I have NK2 on my phone and it did nothing to improve my .5 to 1Mbs LTE in a SPARK area. So not real sure this is even worth your effort.
Solarenemy68 said:
I have NK2 on my phone and it did nothing to improve my .5 to 1Mbs LTE in a SPARK area. So not real sure this is even worth your effort.
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Having issues at work. I get the 40+ Mbit B41, its just that for some reason it wants to kick over to 3G fairly often. I have to do a few PRL updates to get back on it. I understand the B41 tower is a little ways away but i know from owning the note 2 that they have the slower B25 in the area too as i used to get it all the time with out issue and my note 4 never seems to connect to it, only B41.
Sprint said they are going to monitor me and my area and send me an update in a few days. They also suggested i take the new update but i dont really dont want start over right now so trying just the radio.
hammerchucker said:
Having issues at work. I get the 40+ Mbit B41, its just that for some reason it wants to kick over to 3G fairly often. I have to do a few PRL updates to get back on it. I understand the B41 tower is a little ways away but i know from owning the note 2 that they have the slower B25 in the area too as i used to get it all the time with out issue and my note 4 never seems to connect to it, only B41.
Sprint said they are going to monitor me and my area and send me an update in a few days. They also suggested i take the new update but i dont really dont want start over right now so trying just the radio.
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Many including myself are having low LTE speeds. I have been going back and fourth with Sprint for three weeks now and am on my second Note 4 with the same issue.
I got elevated to a Senior Tech and he said that Samsung has said there is an issue with some N4's and Sprints LTE according to a log only he and those at his level has access to. He advised having Samsung reflash it. So I took it to a lcal repair facility after getting a service ticket from Samsung which also took a week of phone calls back and fourth. They reflashed it today and it still has the same problem. Near their facility I got 25Mbs.
At home however I only get .5 to 1Mbs and according to their coverage map aI am in SPARK heaven.
It's not your phone, it's Sprint. I've been dealing with the exact same thing for years. They keep sauing they're working on the network but I've seen faster data speeds on disposable prepaid flip phones. Your data speeds will depend on the tower you're connected to. I don't know what's taking so long for Sprint to get their network coverage and dats speeds consistent throughout a region but it hasn't happened yet from my experience. I get around 1mb download and anywhere from 250kbps to 500is on uploads. The speeds on LTE at my house aren't great but in other parts of town it works a lot better. I assume Sprint doesn't consider certain areas a "priority" on their upgrade list. So you can stop thinking it's your phone because I doubt very seriously that's the problem, I used to think the exact same thing and went through several device swaps with the same results. Sprint will give you the runaround and point the finger at anything and everything as well as claim they are working on the towers/network. Well they've been working on the towers around here since they introduced WiMax and the HTC EVO. Yes I've seen big improvements with data speeds and coverage but after this much time I expected a lot better data speeds. Like I said, Sprint doesn't consider some areas a priority and they don't do much to improve or upgrade in those places because it's not lucritive or cost effective due to the customer base in that given area. Now other places where you would expect very good service but only see 3G speeds on LTE, there's just no excuse for that because Sprint has had a LOT of time to get the network up to par with the likes of T-Mobile etc. It is what it is.
tx_dbs_tx said:
It's not your phone, it's Sprint. I've been dealing with the exact same thing for years. They keep sauing they're working on the network but I've seen faster data speeds on disposable prepaid flip phones. Your data speeds will depend on the tower you're connected to. I don't know what's taking so long for Sprint to get their network coverage and dats speeds consistent throughout a region but it hasn't happened yet from my experience. I get around 1mb download and anywhere from 250kbps to 500is on uploads. The speeds on LTE at my house aren't great but in other parts of town it works a lot better. I assume Sprint doesn't consider certain areas a "priority" on their upgrade list. So you can stop thinking it's your phone because I doubt very seriously that's the problem, I used to think the exact same thing and went through several device swaps with the same results. Sprint will give you the runaround and point the finger at anything and everything as well as claim they are working on the towers/network. Well they've been working on the towers around here since they introduced WiMax and the HTC EVO. Yes I've seen big improvements with data speeds and coverage but after this much time I expected a lot better data speeds. Like I said, Sprint doesn't consider some areas a priority and they don't do much to improve or upgrade in those places because it's not lucritive or cost effective due to the customer base in that given area. Now other places where you would expect very good service but only see 3G speeds on LTE, there's just no excuse for that because Sprint has had a LOT of time to get the network up to par with the likes of T-Mobile etc. It is what it is.
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I follow S4GRU and they also indicate it is the towers that choose, which is frustrating esp. when it seemingly kicks to 3g as soon as i start streaming a video.
My issue is not data speeds (even B25 gives me upwards of 8Mbit which is pleanty for video streaming), its staying connected to LTE.
I at least want to have the new radios installed so i can tell them i have NK2. I want to follow their procees through and if i still have the problem staying connected to LTE then i want a monthly discount untill its fixed (which theyve given before when i was getting no 4G at all in my area.
I went to Sprint in 2010 for the EVO and the WiMax that was up in my area, but its been a long painful rollout of the LTE. The reasin I stay is the old unlimited everything plan i still have.
hammerchucker said:
I follow S4GRU and they also indicate it is the towers that choose, which is frustrating esp. when it seemingly kicks to 3g as soon as i start streaming a video.
My issue is not data speeds (even B25 gives me upwards of 8Mbit which is pleanty for video streaming), its staying connected to LTE.
I at least want to have the new radios installed so i can tell them i have NK2. I want to follow their procees through and if i still have the problem staying connected to LTE then i want a monthly discount untill its fixed (which theyve given before when i was getting no 4G at all in my area.
I went to Sprint in 2010 for the EVO and the WiMax that was up in my area, but its been a long painful rollout of the LTE. The reasin I stay is the old unlimited everything plan i still have.
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I get the same damn thing, start streaming video on lte and then the note 4 drops to 3g, streaming is unusable at that speed. My s4 streamed perfectly fine and locked lte in the exact same areas. All the excellent real estate and I can't use it except on the wifi I pay for. I have old plan that has unlimited data and I'm not using it, note 4... Out