Tmobile data problems - T-Mobile Samsung Galaxy S II SGH-T989

Is tmobile doing things to their towers or something last couple of days my connection been a little slow and no my text message wont send now ?

I rebooted and now it seem to wanna send weird

ooo I noticed you were in jax. I too have noticed data acting stupid lately. my data will be fine,but come night time, it get slow. as slow as .2mbps. I used to be able to hit 22+mbps tops n 13mbps on average.

Yeaa maybe its in our area bro idk was going on but maybe itll get back to normal im also getting like 3 bars when i use to get like full bars

There are some troubles with tmobile network since they offer unlimited 4G. I had suffered from very low data speed for month. It was almost zero kbps or could not connect with 4G. However. Edge worked fine. My Data speed goes back to normal this week.
Sent from my SGH-T989 using xda app-developers app

I know that they are upgrading towers to +42 but I'm not sure if it's still in ur area
I did see Jacksonville in the upgrade List along with Orlando where I live but I haven't noticed anything
Sent from my PAC-MAN SGH-T989 with KKO

Related

Sprint service quality, is this normal?

I live in NW Indiana (just outside of Chicago) and last night my service was so slow I could not even stream Spotify (with 3-bars on the 3g meter), when I tested with speedtest app I was getting +,- 100 kbps, is that what I can expect from my new carrier?
My phone is rooted with Blazer rom and shows baseband EG31 and Kernel EG30, is that ok or could I have messed up the modem? I tested at 4:40am this morning and got over 1 mbps....
I have noticed, I live in New York, a significant service downgrade in the past three months. My unfounded theory is that it has something to do with the Iphone launch, because service was great about 6 months ago. I had very few problems.
I've noticed the same thing here in Oak Park, CA (just a bit NW of LA), starting about a couple of months ago, on both my Photon and my Epic Touch. Sprint's 3G service has become terribly inconsistent and generally bad.
Its all over thats why im switching to verizon. The worst thing is the reps act like nothings wrong
Sent from my GT-P6210 using xda premium
They keep saying the iphone isn't having any problems. I wonder if they are degrading android to male iphone look better. We are switching to Verizon when the contract is up.
Sprint might be doing work in your area. See map here: https://network.sprint.com/
pbiancardi said:
I live in NW Indiana (just outside of Chicago) and last night my service was so slow I could not even stream Spotify (with 3-bars on the 3g meter), when I tested with speedtest app I was getting +,- 100 kbps, is that what I can expect from my new carrier?
My phone is rooted with Blazer rom and shows baseband EG31 and Kernel EG30, is that ok or could I have messed up the modem? I tested at 4:40am this morning and got over 1 mbps....
Click to expand...
Click to collapse
Same here, data sucks balls big time but voice so far has had no issues.
Its the dat part that is killing it. Yet we have to pay that extra 10 bucks a month just because its a smart phone aka data usage. What a joke.
Or maybe that extra 10 bucks is to pay for data usage for Carrier IQ... LOL
It's not really because of the iPhone, although that plays a small part in it. Sprint has just been lazy overall in maintaining and upgrading their network while the majority of customers have switched to smart phones
Sent from my SPH-D710 using XDA App
Honestly, I think its just work being done on the network. I noticed the same thing, but 3 days ago I did a prl n profile update (I had done this several times before) n started getting much better service, including 4g. I'm not saying g this is the case for everyone. If you do jump ship, have fun with Verizon. I dealt with them for years before sprint. And if you think sprints customer service is bad. . . Also their data prices are INSANE! but, Verizon does have a better network. TO ME, being able to stream my music collection without worrying about data is more important than being able to watch a movie on 3g, but thats why we get choices if sprint was right for everyone, Verizon wouldn't be in business, and its the same the other way around
If I was helpful, give thanks
Sent from my Epic 4g Touch
When I go within 100ft of the tower I use in my home in Toledo I get full signal strength and peek speeds of 100 kbps, sprint really needs to get on that. Then again in Cleveland I get 1mbit+.
Sprints network is really unstable right now so its probably not the best time to sign a contract with them if you use a lot of data.
Sent from my SPH-D710 using XDA App
....the IPhone effect maybe? My 4g has been better lately.
Sent from my SPH-D710 using xda premium
Just keeping checking the website that was posted before. We are making a lot of updates and changes to make the network better. I have seen better improvement myself and know more are coming. The next two years are going to have a better and faster network. Remember that the USA is huge so it does take time. The other thing to do is preach to everyone to use wifi whenever they can so that there are less phones on the network until the project is completed in 2013!
Sent from my SPH-D710 using xda premium
I have noticed these slow speeds, buy within the last week, it has improved. I was driving down the highway and was hitting 1600kbs on 3G!!
Sent from my MB855
Yup lots of variables.
each site can handle only so many people. Older sites have overall capacity issues. Thats to say some sites can handle x amount of users, and x amount of data. Some sites get user upgrades to handle more users but not data, causing a super slow down.
Then theres the issue of interference. Add in any issues your device might be having due to flashing a custom rom, kernel or modem and it all adds up to way to many possibilities.
The good news is, you verified your modem is good, not only did you get slow data speeds one test, but later it was good.
I have a similar experience with my Stock Epic Touch.
Some locations in Dallas, TX have horrible data speeds, while others are hit and miss.
One of the worse i am aware of is the are of i635 / hwy 80. Ever weekend i meet my dad for lunch at a BBQ place in that area. I test every weekend and the speeds are SOO SLOW. But once i leave the area im back to 1meg or so..
Overall i am still happy. I am just patient i guess.
yap service absolutely sucks, that's why I have started using the ROAM method and hopefully within a couple of months sprint will let me leave at no cost.
I think the implementation of "Network Vision" is going to cause things to get worse before they get better in many areas.
I live in NW Indiana as well and this is how it normally is
Sent from my SPH-D710 using Tapatalk
i live in orange county NY the army bases in los all. I get 1-2 MB down on 3g and 4g on most of the area ranging from 4.5-11mb down. Its really spotty in some areas though. I can honestly sit in the my bed sometimes and get like 100kb down
Sent from my SPH-D710 using XDA App
California
Sent from my SPH-D710 using XDA App
pbiancardi said:
I live in NW Indiana (just outside of Chicago) and last night my service was so slow I could not even stream Spotify (with 3-bars on the 3g meter), when I tested with speedtest app I was getting +,- 100 kbps, is that what I can expect from my new carrier?
My phone is rooted with Blazer rom and shows baseband EG31 and Kernel EG30, is that ok or could I have messed up the modem? I tested at 4:40am this morning and got over 1 mbps....
Click to expand...
Click to collapse
I was up in Michigan City last month for 4 days (Mother in Law and Wife's Grandma live there) and was in and around Hammond and Valpo as well. I got much better speeds than that with my EG4T. The 3G in MC was actually superior to the 3G down here in DFW, although they don't seem to have 4G...
I was running Caulkin's 1.0 at the time, and it was pretty nice up there.

[Q]Data Speed Woes.

Just got mine on today from the retail store the guy activated a new Sim card for me and my data speed is terribly slow it doesn't even seem like it's 3g . Any ideas why its so slow?
Sent from my SGH-T989
what phone did you have before and how much did you use your data....could be tmobile throtteling
I'm only getting about 5-6Mbps which I would get on my MT4G... but it's the service in this area, not the phone's fault
HOWEVER
I am getting such bad upload speeds it's puzzling.. giving the phone time to adjust, I'll test again tomorrow because for some reason anytime I change phones the data connection seems to act weird the first day..
The phone in my store which is in a 42mbps area gets 15mbps with every test I did.
I'm getting 8 - 12 Mbps avg.
Just did a test right now and got 10,390 kbps using a 1MB file.
Seems pretty much the same as my HD2.
Remember that HSPA+ speeds are theoretical, the chances of you reaching those speeds are slim.
ok so after two t mobile calls and numerous network resets im getting absolutely ****ty speed test results. the browsing is ok but seems to be really laggy. hmm..
also noticed under settings/aboutphone/signal/MobileNetworkType i get UMTS and it will switch to HSPA randomly. could this be the reason? or should it say HSPA+? can someone verify this?
You won't get 4G speeds everywhere.
im aware of this..
i had a sgs4g which i lost 2 weeks ago and it was nothing like this.
it feels like my connection is capped at 56k
It could be the network, there could just be a lot of congestion. It happens to me sometimes too, one day I'll get 12mbps & the next I won't be able to get over 5. Try your sim in another phone if you can & see if you get the same results.
i used to get anywhere from 5mbps to 15mbps with the sgs4g.
im ashamed to say that i am getting half a mbps. lol
Speeds suck near Phoenix 2.4mbps
i talked to t mobile couple days ago, the technical support had to issue a ticket in order for it to get resolved. the lady said that my Internet should be back to speed in 3 days! Its not phone related its definitely a network glitch of some sort because i am getting 60 kbits. My very first bill cycle is days shy from being over and yet i have not been able to use 4g speeds.. even edge speeds is faster than what i am getting. I believe i shouldn't be held responsible to pay the web data portion of my bill for this month. its only fair.
Try this (if you haven't already).
Pull up your dialer, then dial
*#*#4636#*#*
Select "phone information"
Scroll to the bottom and select
Either "WCDMA Preferred" or "WCDMA Only".
This can be changed from the network settings also. However, I had ****ty data speeds at first too and, for some strange reason, the two menus did not match up... Using the dialer method it was on GSM and inexplicably went back to GSM on its own a couple times.
Hate to say... But if tmo says they are filing a ticket, most of the time the rep just exhausted what their knowledge or troubleshooting is telling them to do and a ticket doesn't change anything.
The GS2 should unquestionably whip the MT4G, HD2, SENSATION as well as most other phones in data speeds, consistently. I can say this from personal experience.
Interested to know how it turns out for you.
Sent from my SGH-T989 using Tapatalk
data speeds are eye popping!
This phone is great! I'm getting a whopping 60kbps/30kbps. We really standing still now! Tmo tech say everything is fine on there end so back to the store I go.
Sounds like your throttled, or your stuck in gsm/edge mode. Check to see also if your on gsm/wcdma, thts what it should be on. You could be on 2g/gsm setting. I put mines on tht setting from time to time.
Sent from planet neblon in the 2nd region of the samsung989 galaxy
i feel your pain, t-mobile can be very spotty in some places. I dont think its my phone!!
Sent from my SGH-T989 using XDA Premium App
LpSk8r said:
Sounds like your throttled, or your stuck in gsm/edge mode. Check to see also if your on gsm/wcdma, thts what it should be on. You could be on 2g/gsm setting. I put mines on tht setting from time to time.
Sent from planet neblon in the 2nd region of the samsung989 galaxy
Click to expand...
Click to collapse
I thought the same thing but tmo said I'm not throttled. gsm/wcdma(auto) is checked.
Thank for the advice though.
Edit: I put the Sim back in my vibrant and the speeds are the same. So I'm going with bad Sim or they are throttling me and don't know it. To be continued.
So they put in a work order and said they will get back to me within 72hrs. If it's not fixed I'm going to sprint. Tried the Sim in the amaze and sgs2 in store same speeds. Funny thing one of the questions asked while filling out the work order "do you tether?" Lol. Of course not.
I'm getting as high as 13mbps and almpst 2 upload speed. My g2x got half of that at best most of the time...
Sent from my SGH-T989 using XDA App

(T-Mobile) Randomly Losing Signal

My gsiii for some odd reason loses 4G and sometimes even service. Last night when i was on a call, it dropped and the signal reflected that i was running on edge then it switched to someting that said "G." I looked at my brother's siii and he was also on edge. So i tried putting it on airplane mode however it would not go through. It's as if i never pressed anything. So i had to restart the phone and it was on airplane mode, so i took it off then about a minute and a half later i got 4G back. Today when i was browsing the web, i randomly lost 4G again but this time i continued to have signal just no data. About a minute later I got it back. About a minute later i lost it again and regained it about a minute later. I havent noticed anything else about the phone and ive had it for about a week and last night was the first time that i restarted it. Any ideas? Has anyone else experienced this? Thanks!
I'm also having the same problem it just happened to me today also and happened the other day when I restarted phone it did nothing then I did airplane mode that didn't do anything so I clicked the enable packet data off then on an item came back in hoping it's not going to be a hardware problem cause I've dropped calls for no reason and had no service or bars were showing but had no edge 4G etc
Sent from my SGH-T999 using xda app-developers app
ballenone said:
I'm also having the same problem it just happened to me today also and happened the other day when I restarted phone it did nothing then I did airplane mode that didn't do anything so I clicked the enable packet data off then on an item came back in hoping it's not going to be a hardware problem cause I've dropped calls for no reason and had no service or bars were showing but had no edge 4G etc
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Yeah it's really weird, when I was using mt4g, it would do that randomly as well, I'm not sure if it's a phone or a network issue. Anyone else experiencing this random drop in data?
Same here I think it's a common issue with tmobile devices.
Sent from my SGH-T999 using xda premium
I think is just the network it had happened to me but while driving some place and Idk if is the coverage but other then that I do see going from h+ and 3g, I have a custom theme install
Sent from my SGH-T999 using Tapatalk 2
I just moved from Sprint to Tmo and I'm getting the same on my S3. It would look like i have good 4g coverage with 3 bars then all of a sudden it goes to Edge. So I have to wait for it to go back to 4g to start surfing. Edge is like 15kbps for me which is not even modem speed which is 56k. If I accidentally start surfing on Edge it seems to wanna stick to Edge until I close whats using data then it will eventually go to 4g. But when I get 4g its awesome and I get over between 6meg to 12 but only 40% of the time. I called Tmo and they said I have great 4g coverage where I'm at....ya sure.
aznmode said:
I just moved from Sprint to Tmo and I'm getting the same on my S3. It would look like i have good 4g coverage with 3 bars then all of a sudden it goes to Edge. So I have to wait for it to go back to 4g to start surfing. Edge is like 15kbps for me which is not even modem speed which is 56k. If I accidentally start surfing on Edge it seems to wanna stick to Edge until I close whats using data then it will eventually go to 4g. But when I get 4g its awesome and I get over between 6meg to 12 but only 40% of the time. I called Tmo and they said I have great 4g coverage where I'm at....ya sure.
Click to expand...
Click to collapse
Ha ha tell them to give you credit Lmao
Sent from my SGH-T999 using Tapatalk 2
It's them rebooting equipment due to all the upgrades they're adding.
Sent from my MyTouch 4g
hedjemunkee said:
It's them rebooting equipment due to all the upgrades they're adding.
Sent from my MyTouch 4g
Click to expand...
Click to collapse
This is very good for a lot of reasons!! Can't wait.
Sent from my SGH-T999 using Tapatalk 2
I just checked settings... battery... cell standby... 45 percent without signal.... anyone else check those stats? I got people telling me they called but no record on my phone
cwalker0906 said:
I just checked settings... battery... cell standby... 45 percent without signal.... anyone else check those stats? I got people telling me they called but no record on my phone
Click to expand...
Click to collapse
I've only experienced outright loss of signal once, which was last night. So far nothing else has happened really. It was just odd that my phone won't even go into airplane mode until I rebooted the device.
Same thing happened to me. I was actually quite worried and about to send my phone back. Everything seems to be working okay now. No issues.
Sent from my SGH-T999 using Tapatalk 2
this has driven me mad for the past few days. recently I upgraded to a S3 and my dad got a S 4G (which was released 2 years ago). while we were in Costco, my S3 randomly switched to Edge while the S 4G has 4G all the time. ALso we were on vacation to San Francisco so I could experience "Tmo largest 4G network." While we were in a hotel in Fremont, my S3 again switched to Edge and back to 4G randomly while the S 4G had 4G. also the signal is not stable at all. sometimes(1 or 2 times) it even dropped to zero bar. SOMETHING wrong with samsung phones. I read somewhere someone had this issue with the S2 also. I can live with the HSPA+ for 2 years, but hey dont give me random Edge like that
I plan to go exchange for a new phone at Costco... probably a new S3 to see if the issue still exists...
K12123 said:
My gsiii for some odd reason loses 4G and sometimes even service. Last night when i was on a call, it dropped and the signal reflected that i was running on edge then it switched to someting that said "G." I looked at my brother's siii and he was also on edge. So i tried putting it on airplane mode however it would not go through. It's as if i never pressed anything. So i had to restart the phone and it was on airplane mode, so i took it off then about a minute and a half later i got 4G back. Today when i was browsing the web, i randomly lost 4G again but this time i continued to have signal just no data. About a minute later I got it back. About a minute later i lost it again and regained it about a minute later. I havent noticed anything else about the phone and ive had it for about a week and last night was the first time that i restarted it. Any ideas? Has anyone else experienced this? Thanks!
Click to expand...
Click to collapse
T-Mobile's 4G network works in a interesting way (do all HSPA+ networks work this way?). They idle in UMTS mode (3G) until there is network activity, and then switch to HSPA+ (4G) mode. The network changing is an automatic thing does to save battery life ("Cellular standby" is often the largest battery drains).
Ever use an AOSP-based ROM (i.e. Cyanogenmod)? You'll sometimes see the network indicator in the status bar switch between 3G to H+ to 4G, etc as you use it. Stock T-Mobile ROMs are hard-coded to always say "4G", but if you go to Settings → About phone → Status, you can watch the network type there change as well as the phone does anything over the cellular network.
You should never be dropping to GPRS or EDGE. Perhaps the mechanism described is defective on your phone?
Happened again today. Had signal but no 4G, not even Edge, just bars. i think it happens whenever the signals low. Thoughts?
I'm having the same issue at my work place. I'm getting Edge (50-80%) more often at my desk, when previously with my SGS2 it stayed at 4G all the time. Checking Cellstandby I am getting 31% time without signal.
Is there a setting to force 4g connection?
My office is in Cupertino, CA and reception is not bad in general, but there are a few locations with 4G dead spots.
I'll check my reception again at home (Santa Clara, CA). I can do a side by side comparison with my SGS2 (now belongs to my wife).
On call with TMO right now, they are going to do a reset of the phone in their system, then I will need to do a reboot. Fingers X'd that things will improve.
BTW, what options do I have to get a replacement phone if I bought mine from Walmart? Do I need to send it in or can I do an instore exchange? Just got it on Sunday. Will I incur any fees if I returned the phone?
---
Reset didn't work. Passed on to level 2, there submitting a service request to check reception in the area. Need to follow-up on Friday if the reception is still bad. Since I'm in Cali I do have 30 days to return the phone.
I have similar reception issue but I dont lose signal completely. I will go from 4g(hspa+) to 3g to edge then it will switch back to 4g after 30secs-60secs. Quite annoying since I will be stationary and it will happen and it happens more when Im in a car. Never had this problem when I had the Nexus One.
sfsilicon said:
I'm having the same issue at my work place. I'm getting Edge (50-80%) more often at my desk, when previously with my SGS2 it stayed at 4G all the time. Checking Cellstandby I am getting 31% time without signal.
Is there a setting to force 4g connection?
My office is in Cupertino, CA and reception is not bad in general, but there are a few locations with 4G dead spots.
I'll check my reception again at home (Santa Clara, CA). I can do a side by side comparison with my SGS2 (now belongs to my wife).
On call with TMO right now, they are going to do a reset of the phone in their system, then I will need to do a reboot. Fingers X'd that things will improve.
BTW, what options do I have to get a replacement phone if I bought mine from Walmart? Do I need to send it in or can I do an instore exchange? Just got it on Sunday. Will I incur any fees if I returned the phone?
Click to expand...
Click to collapse
Question. With your s2 what happens if you're in an area without 4g? Do you get edge?
Sent from my SGH-T999 using Tapatalk 2
I am having the same issue. I had perfect 4g coverage all over my town, (I live in south texas). The problems started 2 days ago, when I lost all 4g coverage. I took out my sim card and placed it back in and the 4g logo came back on. But now I have been noticing that my cell signal will completely drop and then slowly come back up. This has happened several times. I also went to tmobile and changed my micro sim card and the issue remains. AND NOW I AM ON EDGE!!!!!
Has anyone been able to get a replacement and did it fix the problem?
Sent from my SPH-L710 using Tapatalk 2

sudden slow data speed

well here is my story when at first bought my galaxy s3 at first the speeds we're amazing up to 10mb anyway started browsing and streaming videos and BAM slowed down went to my account only 3gb was used when i have 5gb to use for full speed then my billing cycle expired never received a message saying that i was throttled and started a new cycle and guess what? still slow called and went for costumer service at a store they said that everything was ok in my account that i wasn't throttled sometimes the phone goes crazy boom 17MB download try again 0.35 kbs this is not normal why is this happening
elcompi87 said:
well here is my story when at first bought my galaxy s3 at first the speeds we're amazing up to 10mb anyway started browsing and streaming videos and BAM slowed down went to my account only 3gb was used when i have 5gb to use for full speed then my billing cycle expired never received a message saying that i was throttled and started a new cycle and guess what? still slow called and went for costumer service at a store they said that everything was ok in my account that i wasn't throttled sometimes the phone goes crazy boom 17MB download try again 0.35 kbs this is not normal why is this happening
Click to expand...
Click to collapse
have no point of reference but I did a side by side speedtest vs a Verizon GS3. Kicked Tmobiles ass 15.87mb vs 5.87Mb
I did a side by side and killed a Verizon gs3, 22 vs 10MB. So as you can see , it all depends on your area. And as for your data being slow, contact cc and have them take a closer look play your account.
Sent from my SGH-T999 using xda premium
T-mobile is doing a LOT of work on their networks right now. People all over have recently had intermittent problems which seem to come and go.
Sent from my SGH-T999 using xda app-developers app
Due to the back hauling of fiber out to their towers. So usually when they do that, the tower getting worked on gets shut down, putting more strain on the ones around it, thus causing said issues, be it data or voice problems.
Sent from my SGH-T999 using xda premium
DocHoliday77 said:
T-mobile is doing a LOT of work on their networks right now. People all over have recently had intermittent problems which seem to come and go.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
I can confirm. Live very close to the tower, usually get over 15 mb download and always have all bars of signal all the time. Every week or 10 days my signal will fluctuate up and down like a yoyo. Lots of work on surrounding towers will stress out the tower getting all the load. Bright side of this, hopefully T-Mobile will have one bad ass LTE and HSPA+ data for the customers.

[Q] losing internet connection 3g/4g restart fixes it for a minute. HELP

Also is anyone else having trouble keeping an internet connection? and 3g or 4g? IT BLOWS>>.. sometimes i just have bars with no 3g/4g and can't get on internet.. then i poweroff turn back on and it'll have 4g for a min.. switch to 3g and then eventually no internet at all.. and im in Dallas TX so i know ther's plenty of towers...
sprint galaxy s3
Is it your upload, your download, or both?
Sent from my SPH-L710 using xda app-developers app
it's both. i have no internet connection.. i just have bars sometimes full bars with no 3g/4g. and i can get txts and calls while i have the bars..
if i power off and power on.. then it will work again.. and if im in 4g coverage it starts off saying 4g.. that doesnt' last long, then it'll say 3g, then go down to 1x, then go down to just bars.. i'm beginning to wonder if it's my refurbished phone i got from the insurance company..i didn't have my new one for one day and bricked it so i didn't get a chance to see if it was the phone or not..
just recently, i have been sitting in the same spot, trying to find roms and stuf, and i switched from cyanogen to slimbean and it said 3g once.. but i can't imagine it having anything to do with the roms..
thanks for any help you may have.
I would recommend flashing one of the more stable ROMs in the android development section. If that doesn't work flash a sprint PRL.
Sent from my SPH-L710 using xda app-developers app
what do you consider to be stable roms?
i enjoyed cyanogenmod10 and am using the slim bean now. it's ok
not sure how to flash sprint prl...
i searched and didn't find much..
offer any assistance on that?
Im in Dallas as well. Its not your phone. its the network. Right around the middle of December i noticed it starting to get worse.
Its actually back to pre network vision speeds. 4G at my office is less then a meg down. Month or two ago i was getting 4-10 megs down on LTE.
Ive also noticed my 3G speeds are slower then normal as well. Sprint said Dallas has been undergoing some network testing issues and hoped to have it resolved by the 16th of this month. So 5 more days.. But i tend to not believe what they say. TO much bad info from them too often.
FYI, happens on my EVO LTE and GS3..

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