Sprint store wouldnt sell me phone without upgrade!!! - Sprint Samsung Galaxy Note II

Ok so i just walked into the sprint store on colesville rd in silver spring md and they had the note 2 in stock but when i told them i wasnt using an upgrade they told me no!!!! Can anyone tell me why they would do this?
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bmoreboy02 said:
Ok so i just walked into the sprint store on colesville rd in silver spring md and they had the note 2 in stock but when i told them i wasnt using an upgrade they told me no!!!! Can anyone tell me why they would do this?
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You mean...they wouldn't sell you the phone off contract? Like you couldn't buy it for $700 or whatever it costs? To buy the phone for $300 you MUST be in a 2 year contract....and your current contract must be expired or about to expire.

bmoreboy02 said:
Ok so i just walked into the sprint store on colesville rd in silver spring md and they had the note 2 in stock but when i told them i wasnt using an upgrade they told me no!!!! Can anyone tell me why they would do this?
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They get a commission on new activations and upgrades, so most likely no incentive to sell to you at full price. Not defending or condoning this sales tactic, but they also might have had limited stock and would prefer to sell to new activations or upgrades (spiffs and commissions, again being the incentive).
Sucks...i know.

They wouldnt sell it to me for $649.99
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i had no problems, even activating it on my SERO acct. i was offered an "early" upgrade for $225 and then buy the phone at the reduced price. i didn't go for it since i want to be off contract asap. i don't like being on them if i can help it.

I've had this happen before most likely its not a corporate store. Other stores have there own policy's on who they sell too.
Sent from my Galaxy Nexus using xda premium

buy it online, deny the store dbags commision

They call sell it to someone else who is a new or upgrading customer and get the stats and possible commissions involved. Business man. Sucks to be on the crappy side of it though, but if you were using an upgrade or a new customer you'd likely appreciate this policy. Probably just a "that" store thing, try another location.
---------- Post added at 07:06 PM ---------- Previous post was at 07:04 PM ----------
madsquabbles said:
i had no problems, even activating it on my SERO acct. i was offered an "early" upgrade for $225 and then buy the phone at the reduced price. i didn't go for it since i want to be off contract asap. i don't like being on them if i can help it.
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I've often heard people say this. If yo are planning on leaving, then why even buy the phone. If you are otherwise happy with the service, why not sign a commitment and get the price reduction? It only makes sense. Besides you can buy out your contract ANY time. Also Sprint changes their TOS so often you can usually get out for free anyway. Not to mention excessive data roaming will get you kicked.

I snagged one when I got back to baltimore
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madsquabbles said:
I was offered an "early" upgrade for $225 and then buy the phone at the reduced price. i didn't go for it since i want to be off contract asap. i don't like being on them if i can help it.
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Click to collapse
I just had the same thing happen, except I have two lines and they want $450.00 combined.
That plus the additional costs of the phones $600 seems too excessive to be enslaved for another 2 years.
To go with the threads theme....I went to buy the phone outright today so I call beforehand and ask if they have stock, yes, and more then a few. Once I show up I explain to the guy that i'm going to pay outright, and he goes into his spiel on the accessories. They love selling accessories, and how I need a 64GB card cause the phone will be slow after awhile without one, and that this comes with a stylus, which he goes to demonstrate (of course doesn't work due to the theft magnet) and says its only used for texting...yes. I tell him i'll just take the phone which he wasn't happy about.....But I was nice considering I can be a real prick at times, I admit.
So he disappears in the back for 5 minutes only to emerge and walk towards me, then turns around as if he forgot his lines, then turns to me and says they only had 2 (One was sold before I arrived) and 1 on a 24 hour hold, would I like his card to call tomorrow? I say no, it's apparent I was being lied to if not now then before I arrived and we will not be doing any business. In all fairness this store if always fully stocked with jerks and I rather go to the dentist then go into this place.

Thought the general policy is phones go to people on contract only for a few weeks, and then you're allowed to buy it outright. Granted policies can differ and it's generally the premium, in demand phones, but it favors people willing to commit. Suck it up or find a different place to buy. Most stores I know sold through, so if I have people willing to commit to a contract and get me a commission, I'd tell you to come back when I have a steady supply, policy or not.
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I have two of these, unused in box, that I picked up here in Tampa off contract.
but, not sure how to sell them off without taking the risk of getting ripped off.
If anyone has any ideas, let me know.

I got white i wanted titanium!!!!
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jungli3 said:
I have two of these, unused in box, that I picked up here in Tampa off contract.
but, not sure how to sell them off without taking the risk of getting ripped off.
If anyone has any ideas, let me know.
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Click to collapse
Probably eBay..I'm in Tampa and wouldn't take the risk of walking up to a stranger with $700 in cash... End up in a stand your ground case or something.
Out of curiosity which store did you get them from? I'm going to try another store tomorrow with better luck hopefully.

If it wasn't a corporate store, I'd agree with James873. The non corp stores suck in my experience.

Itchiee said:
Probably eBay..I'm in Tampa and wouldn't take the risk of walking up to a stranger with $700 in cash... End up in a stand your ground case or something.
Out of curiosity which store did you get them from? I'm going to try another store tomorrow with better luck hopefully.
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I do that kinda CL cash. Just meet in a mall. The you go your separate ways in the crowd. Never a parking lot. Could even do it at a sprint store. Not illegal to scalp phones.
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Itchiee said:
Probably eBay..I'm in Tampa and wouldn't take the risk of walking up to a stranger with $700 in cash... End up in a stand your ground case or something.
Out of curiosity which store did you get them from? I'm going to try another store tomorrow with better luck hopefully.
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Purchased each phone at a different Sprint Store, but the first was on North Dale Mabry, and the second was on West Kennedy, both stores are Corporate.
Also, check Gulf to Bay Sprint Corporate store, they had some too, but I just did not want to drive all the way out there for a white one, not the Titanium.
You should be able to score a Note II, between those three Corporate Stores.
dbpaddler said:
I do that kinda CL cash. Just meet in a mall. The you go your separate ways in the crowd. Never a parking lot. Could even do it at a sprint store. Not illegal to scalp phones.
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excellent idea, would definitely be willing to meet at a Sprint Store or even a 3rd Party retailer in the shopping mall.
using that method, this weekend should be easy enough to get it out of the way.
thanks for the tip, dbpaddler

jungli3 said:
Purchased each phone at a different Sprint Store, but the first was on North Dale Mabry, and the second was on West Kennedy, both stores are Corporate.
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Yeah, douche bigalow from my story above was north dale, and when I got to Kennedy there was no lie like 20 people at the store and I didn't feel like waiting. I'm in the next town over tonight so I'll try the corp stores here. Good luck selling although not sure why you bought the phones if you didn't want them, and why not just return them.
Sorry op for the thread derail!

What is a corporate store?
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Itchiee said:
Yeah, douche bigalow from my story above was north dale, and when I got to Kennedy there was no lie like 20 people at the store and I didn't feel like waiting. I'm in the next town over tonight so I'll try the corp stores here. Good luck selling although not sure why you bought the phones if you didn't want them, and why not just return them.
Sorry op for the thread derail!
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haha I think Douche helped me lol
Yeah I probably will end up doing just that, and I thought it had wimax radio in it, as we have no LTE in Tampa.
Not sure how long we are looking at for it to show up here in Tampa?
Jcossack88 said:
What is a corporate store?
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A corporate store is a location that is actually "Sprint Store", rather than say, "Sprint by tCell" in the Shopping mall, which is a 3rd party retailer authorized to sell Sprint phones and Services.

Related

NO option to buy full price on a no commit plan for a new customer?

Is this a Sprint thing?
I just called two corporate stores and they said that a new customer can't buy the phone for full retail price without a 2 year contract.
In other words, you must sign a two years contract if you are a new customer.
Can anyone here confirm this?
Go here
wirefly.com
Then goto the Samsung Epic 4G Touch order page and you can get it at full price.
I can't post links yet until my post count gets above 8 so sorry for no direct link.
"Get the Samsung Galaxy S II Epic 4G Touch without a plan for only $539.99"
Wizard220 said:
Go here
wirefly.com
Then goto the Samsung Epic 4G Touch order page and you can get it at full price.
I can't post links yet until my post count gets above 8 so sorry for no direct link.
"Get the Samsung Galaxy S II Epic 4G Touch without a plan for only $539.99"
Click to expand...
Click to collapse
But will sprint let me activate it without a 2 years contract?
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Nope! Even if you buy at full price, no matter where you buy it, there will be a contract. Sorry guy.
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EDIT: Answered above.
Not sure if that is the correct answer, there is an Sprint employee in the Evo 3d forum that said yes.
His user is: DirtyShroomz
Thanks all for the replies. What is the ETF on this phone ? It might end up costing the same as full retail price.
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I AM a Sprint employee. I deal with it every single day. Even if someone buys a phone off Ebay, some guy off the street, or buys it in the store, there is going to be a two year agreement. The ETF is going to be 350 for the first six months and starts to decrease from there. If you are going to get one, you may as well get the discounted price.
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Im not saying that you are wrong, but this a an example of what customers have to deal with. One rep state one way, then the other rep.....
ayedlin said:
I AM a Sprint employee. I deal with it every single day. Even if someone buys a phone off Ebay, some guy off the street, or buys it in the store, there is going to be a two year agreement. The ETF is going to be 350 for the first six months and starts to decrease from there. If you are going to get one, you may as well get the discounted price.
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Funny thing is, when the OG EVO came out, i bought from craigslist and was able to activate it on a month to month plan as a new customer while i was not able to get the same if would buy it at the Sprint store. but i think i got lucky that time and that Sprint policy is really to have a 2 year agreement regardless of the amount you buy the phone at.
The questions is what is the ETF. it might come out the same if i buy it for $199 and pay an ETF when i want out. i never keep a phone more than a few months and i have zero carrier loyalty. Sprint is the only carrier that does not allow month to month contracts it seems.
hold on hold on ... lol
you are wanting to buy a phone at full price then activate as a new customer without a contract??? on month to month? dont know about that one... i totally misread your post and thought you were already a customer and thought this guy was really giving you bad advice to be a sprint employee but now that i reread your post his answer sounds about right... sorry dude
Actually...they are both right. There is a new thing called business freedom. Which is where if you open a new business account with a federal tax ID, you can get this new plan that is a no contract commitment deal. If you interested in more information PM me so we can further discuss this.
Just come tome from now on with all your Sprint needs
Yeah, but you have to have a business and it is more expensive every month since there is no contract. Unless you actually have a business with seasonal employees I really wouldn't recommend it. If you get a new Tax ID just for this, you are GOING to have a deposit. You could run a blended credit but that might only knock it down fifty bucks. Sprint may also want proof that it is a real business so they may need bank statements with the business name, so you have to have a few months worth of that. Would you really want to go through all that just to pay more every month anyway? The average consumer would do best just to sign the contract.
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clubtech said:
But will sprint let me activate it without a 2 years contract?
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You might be able to find a friend who wants out of their contract and are near the end of it. Well, right now they can get out for free...
In all seriousness. I wouldn't mind helping someone out if I ever lost one of my members in my family plan. Charge them something like 30 dollars +10 dollar for smart phones and I wouldn't hold you to a 2 year contract if you brought your own phone to use.
That's actually a very good idea. If you pay full price you don't have to sign a contract if you put the phone on an existing line. Maybe you could find someone who wants to switch to your current provider from Sprint and you could just take over each other's lines.
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Note 2 now in att store

Just got the message from my contact I have been dealing with for years I have to wait till Friday and he also sent along a picture.
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carhigh said:
Just got the message from my contact I have been dealing with for years I have to wait till Friday and he also sent along a picture.
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Can your guy inside confirm the lack of headphones in the box?
Also color options? White available?
He doesn't seem to be good at timely answers. My wife heard All stores are only getting 5 each and I asked him if it was true and its been half an hour ago and still no answer. I told him I need 2. I'll ask but can't promise timely answers.
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I will be at the door Friday morning with a BIG stick. I just dumped my S3 and G7 and am suffering with my old 3gs.
clay_russell said:
Also color options? White available?
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I'd like to echo this sentiment. From what I've heard, from people's dealings with AT&T customer representatives, there's a thought that the white version will be available on Friday in stores. I really want the white version... so... can we get a yay or a nay?
Thanks!
azfxstb said:
I will be at the door Friday morning with a BIG stick. I just dumped my S3 and G7 and am suffering with my old 3gs.
Click to expand...
Click to collapse
replace S3 with SGN and we are brothers!!! my power button also doesnt work on the the 3gs, i really am itching, the only thing i like is that i can get 2 weeks of crap before my glorious screen returns!!!
Please let there be a white one!!
I'm going to bring my box & phone on Fri to see if I can swap for a white one. If they do have it I hope they let me swap. I did pre-order through a CS Rep.
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" I think they are blue... Not sure about the headphones. We got 4 or 5 of them I think"
I guess they didn't open one yet
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I will be at the store nearest me at 8:30 Friday morning to try and get one. I am *so tired* of getting the runaround by ATT reps. First the inability to preorder online, then the phone rep telling me there's nothing she could do and they had no idea, and to go talk to a store. One store telling me that I could come back in a few days and preorder it from them, then saying a few days later they didn't even have the SKU in the system. *Then* that same store told me I wouldn't have a hard time at all getting one, however, I called back yesterday and they said "We aren't getting very many, you might want to be here early." ARGH. This shouldn't be this frustrating.
Just checked att website says they have them in stock to purchase at my local att store in upper darby, pa!
Sent from my Nexus 7 using xda premium
My local store just call me to let me know they have more than enough in @ the Town Center Jacksonville, Fl. Too bad I got a really good deal via premier support by phone. They were going to give me the phone for 299 with some freebee's but was adding a line and just keeping with no phone/data on it. 9.99 a month...Premier CSR gave it to me same price and did an early upgrade (6 months early!). I'm happy.
Just got one from my local store. Got the last one. They only had 2.
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Artimus009 said:
My local store just call me to let me know they have more than enough in @ the Town Center Jacksonville, Fl. Too bad I got a really good deal via premier support by phone. They were going to give me the phone for 299 with some freebee's but was adding a line and just keeping with no phone/data on it. 9.99 a month...Premier CSR gave it to me same price and did an early upgrade (6 months early!). I'm happy.
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I just left that store, they said they had 8. What kind of extras did they offer?
Anyone know if Best Buy got any at all?
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pomtouch said:
Just checked att website says they have them in stock to purchase at my local att store in upper darby, pa!
Sent from my Nexus 7 using xda premium
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Only 3 more hours! I loved the N7100, but LTE is addicting.
05GT said:
How did you check store stock using their website?
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Try this link: http://www.att.com/shop/wireless/devices/samsung/galaxy-note-ii-titanium-gray.html?source=IC0GM8014bT00a0lO# (copied it from the AT&T website after going to the Samsung Note II page). Under the "Add to cart" button there's a "check in-store availability" link.
This really sucks. I went to an at&t store and waited until they opened this morning. They had 5 galaxy notes for sale but they would not sell me once because I would not sign a new contract. I tried buying the phone for full price and they told me it could be over a month before they are able to sell the GN2 off contract. I called customer support who actually called the store because they couldn't believe they wouldn't sell it to me. Customer support ended up saying its up to the manager to decide if they have limited stock...blah blah blah.
Terrible customer service from at&t as usual. I don't know what to do about it now because even customer support would not let me order it from them directly on the phone. I have a business account with them so I am waiting to hear back from my company rep but this BS should be allowed to exist. I am literally willing to give them $650 + tax for a phone and they won't take my money. If it wasn't for my grandfathered unlimited data plan than I would think about leaving them. Does anyone have any similar experience or suggestions on how to make this happen for me? I really wanted to get a GN2.
servantz said:
This really sucks. I went to an at&t store and waited until they opened this morning. They had 5 galaxy notes for sale but they would not sell me once because I would not sign a new contract. I tried buying the phone for full price and they told me it could be over a month before they are able to sell the GN2 off contract. I called customer support who actually called the store because they couldn't believe they wouldn't sell it to me. Customer support ended up saying its up to the manager to decide if they have limited stock...blah blah blah.
Terrible customer service from at&t as usual. I don't know what to do about it now because even customer support would not let me order it from them directly on the phone. I have a business account with them so I am waiting to hear back from my company rep but this BS should be allowed to exist. I am literally willing to give them $650 + tax for a phone and they won't take my money. If it wasn't for my grandfathered unlimited data plan than I would think about leaving them. Does anyone have any similar experience or suggestions on how to make this happen for me? I really wanted to get a GN2.
Click to expand...
Click to collapse
I guess it could be up to the manager but why didnt you plan on hitting a few at&t stores, not just one? I'm sure others wouldnt mind taking your money.

[Q] Switch carriers and insurance

Hey gang, long story short;
I lost my phone on Halloween, got my Asurion replacement but now I'm considering switching to AT&T to get back on my family plan with my wife.
I'm within my 30 days to cancel my contract. I don't have my original hardware but I do have a new Asurion one. I'm willing to eat the deductible to get out. Is this going to be a problem. any advice will be appreciated.
It probably depends on who you talk to but they might stick you with the etf because its not the original equipment you opened the line with
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I think T-Mobile's Return Policy is 14 DAYs not 30days.
mha1021 said:
I think T-Mobile's Return Policy is 14 DAYs not 30days.
Click to expand...
Click to collapse
California is 30 days cancel and return.
I talked to tech support to reactivate my account to see if I really want to switch back or not and they said that it shouldn't be a problem to return this handset versus the one I got in store. It is the same phone and now it is 2 weeks newer than the one I got. I guess we'll see how it goes.
I love this phone, though and really hope I can convince my wife to join me on Tmo so I can keep it.
Stamatos said:
California is 30 days cancel and return.
I talked to tech support to reactivate my account to see if I really want to switch back or not and they said that it shouldn't be a problem to return this handset versus the one I got in store. It is the same phone and now it is 2 weeks newer than the one I got. I guess we'll see how it goes.
I love this phone, though and really hope I can convince my wife to join me on Tmo so I can keep it.
Click to expand...
Click to collapse
it should be fine, my store said that they'll charge a $50 restocking fee if I return the phone within 30 days (then again I bought my phone outright without a contract, so maybe no restocking fee for you).
I know I can return and pay a restock fee with "original" hardware but does my insurance replaced phone count as "original" hardware?
Thanks again for the input and sorry I didn't think to stick this in Q&A in the first place.
Stamatos said:
I know I can return and pay a restock fee with "original" hardware but does my insurance replaced phone count as "original" hardware?
Thanks again for the input and sorry I didn't think to stick this in Q&A in the first place.
Click to expand...
Click to collapse
In general no but you never know it's always worth a try
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Why dont you take the phone with you? Not 100% sure the tmobile will take it back. You have a receipt for a particular imei not just a certain phone. I wouldnt be surprised if they flat out refuse.
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mdt73 said:
Why dont you take the phone with you? Not 100% sure the tmobile will take it back. You have a receipt for a particular imei not just a certain phone. I wouldnt be surprised if they flat out refuse.
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Click to collapse
Not looking good according to the feedback here
So what would they expect me to do, pay for the phone outright even though it was lost and I paid for insurance? Then after I cancel, what do i do with the replacement. This isn't a very good system if this is the case.
I've returned 2 new phones in the past 6 months on Verizon. The first time was with a GS3, the rep just looked at the outside to make sure there was nothing obviously damaged, never turned it on or checked the IMEI. The second return was a MAXX HD, where the rep didn't even open the box, he just processed my return and I went on my way.
I would say go to the store, attempt to return it but don't mention that you got it replaced with insurance unless they ask.
Stamatos said:
Not looking good according to the feedback here
So what would they expect me to do, pay for the phone outright even though it was lost and I paid for insurance? Then after I cancel, what do i do with the replacement. This isn't a very good system if this is the case.
Click to expand...
Click to collapse
Heres the thing. Your local t-mobile store is a franchise and owned by someone who sets the rules for that store, following guidelines from t-mobile. None of us are going to accurately be able to give you any insight into how the store will handle your transaction.
That being said, are you having buyers remorse? Is the t-mobile coverage bad? You mentioned your wifes family plan, t-mobile offers better plans vs at&t...cost wise. Whats the reason you are returning the phone?
For those who returned phones and are saying they dont check, they do and will. Your imei is in a lot of other places than just in jellybean. Again, its different by store. Just go in and be honest with the salesman and manager and let us know how they handled it.
What I missed in all of this is your reasoning behind getting rid of the phone.
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mdt73 said:
Heres the thing. Your local t-mobile store is a franchise and owned by someone who sets the rules for that store, following guidelines from t-mobile. None of us are going to accurately be able to give you any insight into how the store will handle your transaction.
That being said, are you having buyers remorse? Is the t-mobile coverage bad? You mentioned your wifes family plan, t-mobile offers better plans vs at&t...cost wise. Whats the reason you are returning the phone?
For those who returned phones and are saying they dont check, they do and will. Your imei is in a lot of other places than just in jellybean. Again, its different by store. Just go in and be honest with the salesman and manager and let us know how they handled it.
What I missed in all of this is your reasoning behind getting rid of the phone.
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Click to expand...
Click to collapse
I love the phone but the contract is just more than I want to spend and becuase I can get the same phone at ATT, I just figure I might want to wait until I can just buy the phone outright or wait until my ETF isn't $230. Tmo has been a little spotty during my trial, a lot of data switching to edge or worse. So all in all, I guess I was just hoping Tmovile would wow me enough that I'd go the extra mie to keep it but they did not. So now I'm hoping I'm not stuck over something dumb on my part by losing my original hardware.
Good advice, though.

S4's selling like hot cakes!

I can't seem to get my hands on one yet everywhere I went today had said they were sold out already. Hopefully this phone beats the sales of every other smart phone on the market!
dannyyyyy said:
I can't seem to get my hands on one yet everywhere I went today had said they were sold out already. Hopefully this phone beats the sales of every other smart phone on the market!
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Click to collapse
i actually have a spare im trying to get rid of. Ill sell it to u for 750. 16Gb white Tmobile
nismo35 said:
i actually have a spare im trying to get rid of. Ill sell it to u for 750. 16Gb white Tmobile
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Lol no thanks I'll wait till it becomes available. That's 120 dollars more than retail
dannyyyyy said:
Lol no thanks I'll wait till it becomes available. That's 120 dollars more than retail
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This guy is wild lmao
I usually sell my phones for 100$ off, but this baby is hot!
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dannyyyyy said:
Lol no thanks I'll wait till it becomes available. That's 120 dollars more than retail
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i have sales tax and shpping in the state of WA. so i paid 710. and im calculating shipping to you as part of it. So i think my 750 is a fare price
nismo35 said:
i have sales tax and shpping in the state of WA. so i paid 710. and im calculating shipping to you as part of it. So i think my 750 is a fare price
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Click to collapse
Still too much. Saw on NY craiglist for 650
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bikrame said:
Still too much. Saw on NY craiglist for 650
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I understand, just dont want to make it seams like im trying to rip someone off
since 9100, samsung 's device getting better day by day.
i love 9300 very much before.and
now i am with s4
So it's safe to say, I can sell my s4 for 500..
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One thing is for certain...they are not selling like hotcakes, simply because the device is only available through customer care, online, or at a very few select corporate retail stores and the occasional Costco etc. The vast majority of none corporate stores do not have them in stock yet. The 15th...maybe...who knows for sure. Perfect example is the VERY busy T-Mobile store down the road from me (Portland, OR), does not even have the One yet, let alone the GS4. The kicker is they don't even know for sure when either phone will come to their non corporate store. A very large percentage of Tmo's base gets their phones through these 3rd party Tmo stores....and they are still in the dark. It really has been a colossal blunder of a launch for both phones.
Uncarrier is great...but they need to focus on strategy and having some sort of nationwide information network for their employees, where all Tmo branded retailers are able to give the exact same response...to someone from Portland, Maine to Portland, Oregon.
Glad I got mine through customer care with next day air... I must give Tmo credit, as that went very smoothly.
:good:
I agree. Hopefully they really sell good come the 15th
Sent from my SGH-T999 using xda app-developers app
i got mine on the 2nd may
dannyyyyy said:
Lol no thanks I'll wait till it becomes available. That's 120 dollars more than retail
Click to expand...
Click to collapse
I purchased my SGIV on-line first day through t-mobile and got it the next day.. Couldn't believe how fast that was!
Not sure why your having problems ordering..
tvos
While you wait maybe get a case and (glass) screen protector too. This thing is so fragile, you don't even want to risk a minute playing hot potato with it. I've already had several close encounters, but luckily my Spigen glass and case are here. Looks great with it!
Just picked up my first Android device last night. Black S4. T-Mobile made the process pretty easy. In and out in 20 minutes. I come from a jailbroken iPhone 4, been using iPhone since the 3GS came out. Got super bored of it and hated the tiny screen. So now I'm off my family's AT&T plan and boy HSPA+ > 3G. Several people in the store were buying the S4 and they had plenty in stock.
dannyyyyy said:
I can't seem to get my hands on one yet everywhere I went today had said they were sold out already. Hopefully this phone beats the sales of every other smart phone on the market!
Click to expand...
Click to collapse
I got lucky and ordered mine online the day they came out. It was actually a real hassle since I was a new customer and they online order bit didn't work and I ended up having to call them to finish the order and then they sent me a pre-pay SIM card instead of a post-pay SIM card which eventually had me wind up at a T-Mobile store to fix all of their mistakes. Hope you get yours soon and with less hassle than me.
yes, samsung's device getting better and better day by day, just since i9000
Hoggles said:
One thing is for certain...they are not selling like hotcakes, simply because the device is only available through customer care, online, or at a very few select corporate retail stores and the occasional Costco etc. The vast majority of none corporate stores do not have them in stock yet. The 15th...maybe...who knows for sure. Perfect example is the VERY busy T-Mobile store down the road from me (Portland, OR), does not even have the One yet, let alone the GS4. The kicker is they don't even know for sure when either phone will come to their non corporate store. A very large percentage of Tmo's base gets their phones through these 3rd party Tmo stores....and they are still in the dark. It really has been a colossal blunder of a launch for both phones.
Uncarrier is great...but they need to focus on strategy and having some sort of nationwide information network for their employees, where all Tmo branded retailers are able to give the exact same response...to someone from Portland, Maine to Portland, Oregon.
Glad I got mine through customer care with next day air... I must give Tmo credit, as that went very smoothly.
:good:
Click to expand...
Click to collapse
Surprised PDX wasn't carrying at that time, on the 8th almost all the Beaverton/Hillsboro stores were selling them. The store in Cedar Hills started selling them the night of the 7th because they just had them sitting there.
But glad you got yours timely after ordering with Customer Care.
tvos said:
I purchased my SGIV on-line first day through t-mobile and got it the next day.. Couldn't believe how fast that was!
Not sure why your having problems ordering..
tvos
Click to expand...
Click to collapse
I've had mines since sunday lol how are you enjoying yours?

New Galaxy Note 3 came with a nick. What to do?

Its so small, yet noticeable. Paid the full price for the phone, but I'm thinking if I take it back, they'll think I did it. Just because its there, its driving me crazy. What would you guys do?
http://i40.tinypic.com/1zxl14z.jpg
Basically, I'd like to know if I should return it. It's so small.
If you got it from an authorized retailer and you've only had it for a day or so I would bring it into the retail store and try to have it switched out. Call them first, be honest. Hopefully somebody decent will help you out or get authorization from a manager.
It will help if you have some sort of print out (order tracker details stating delivery date and time if shipped or receipt if bought in store) saying when you bought or received it. Call multiple stores until you get the answer you want. Be somewhat confident and aggressive that you paid good money for the phone and you deserve a minute t condition decide upon arrival.
Sent from my SM-N900T using XDA Premium 4 mobile app
teknowiz23 said:
If you got it from an authorized retailer and you've only had it for a day or so I would bring it into the retail store and try to have it switched out. Call them first, be honest. Hopefully somebody decent will help you out or get authorization from a manager.
It will help if you have some sort of print out (order tracker details stating delivery date and time if shipped or receipt if bought in store) saying when you bought or received it.
Sent from my SM-N900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Bought from a TMO corporate store, this morning.
Oh yea.. They should do it man. Read the edit, be direct, confident and respectful but demand what you paid for.
Sent from my SM-N900T using XDA Premium 4 mobile app
It depends on who you bought it from. If you boutch it from a retailer take it back they'll replace it. But if you didnt you may have a hard time returning it, much less getting a replacement from the same person. Thats why whenever I buy something ie ebay/craigslist/amazon, as soon as I get it I take pictures of it, with the same days newspaper in the picture so it validates the date. and i make sure they have pictures of it before the package it.
Inxed said:
It depends on who you bought it from. If you boutch it from a retailer take it back they'll replace it. But if you didnt you may have a hard time returning it, much less getting a replacement from the same person. Thats why whenever I buy something ie ebay/craigslist/amazon, as soon as I get it I take pictures of it, with the same days newspaper in the picture so it validates the date. and i make sure they have pictures of it before the package it.
Click to expand...
Click to collapse
Bought at a TMO
I would take it back today. Same day with the nick almost guarantees a replacement even if they do think it was you. You probably lose 50 percent of your chances even by the second day and then from there you might be screwed.
Sent from my SM-P600 using XDA Premium 4 mobile app
teknowiz23 said:
I would take it back today. Same day with the nick almost guarantees a replacement even if they do think it was you. You probably lose 50 percent of your chances even by the second day and then from there you might be screwed.
Sent from my SM-P600 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Good point. Hopefully I'll have no problem. I'll report back. Is quality control on these phones pretty bad?
I don't think so I purchased an AT&T version and a tmobile version both were perfect. I haven't seen any complaints on the forums, although a few they seem to be very few and far between. Good luck I'm rootin for the little guy.
thank me dammit i probably helped you!!
MattMJB0188 said:
Its so small, yet noticeable. Paid the full price for the phone, but I'm thinking if I take it back, they'll think I did it. Just because its there, its driving me crazy. What would you guys do?
http://i40.tinypic.com/1zxl14z.jpg
Basically, I'd like to know if I should return it. It's so small.
Click to expand...
Click to collapse
your not the only one i bought mine brand new also and it has a small nicks on the silver bezel too can't return mine because i bought it from a guy on ebay but the box was sealed so i don't think he use it
fineazbro said:
your not the only one i bought mine brand new also and it has a small nicks on the silver bezel too can't return mine because i bought it from a guy on ebay but the box was sealed so i don't think he use it
Click to expand...
Click to collapse
Well I'm on my way there now. Gonna see what they say. If they let me, great, if not, I can probably live with it. Definitely gonna get a case.
teknowiz23 said:
thank me dammit i probably helped you!!
Click to expand...
Click to collapse
That was a signature test. It was supposed to come out small with italics and possibly be funny with a point. Didn't work, my bad didnt mean to come off as a d.
Sent from my SM-N900T using XDA Premium 4 mobile app
MattMJB0188 said:
Well I'm on my way there now. Gonna see what they say. If they let me, great, if not, I can probably live with it. Definitely gonna get a case.
Click to expand...
Click to collapse
Update: Ok I went to the T-Mobile store and they really hesitated to swap out my device. The girl had to call her manager. She did question if I did this, and I told her very humbly that I did not. She was like, well you had the device for 10 hours. Her manager then agreed to let her swap it out.
New device seems fine. No nicks on the bezel.
Hell yea buddy. I was very persistent with them and finally they sold me an sm_s900t with no service plan. It's funny though, I'm actually cancelling my att service tomm and headed to a T Mobile store to start using them as my new wireless carrier. I had no idea that their data plan was so good until today. Peace ATT. I've been with them for 5 years and I still pay 110 a month for my current plan. Better plan for $40 cheaper on
Congrats
teknowiz23 said:
Hell yea buddy. I was very persistent with them and finally they sold me an sm_s900t with no service plan. It's funny though, I'm actually cancelling my att service tomm and headed to a T Mobile store to start using them as my new wireless carrier. I had no idea that their data plan was so good until today. Peace ATT. I've been with them for 5 years and I still pay 110 a month for my current plan. Better plan for $40 cheaper on
Congrats
Click to expand...
Click to collapse
Exactly my scenario. Using TMO on an unlocked att iphone 5S, they sucked. Using a TMO GN3, it's a whole another story. I'm using the $70 prepaid plan, but plan on porting my two att lines over soon. I am so sick of AT&T's locked boot loaders, and them throttling my data every month. What pisses me off the most is not everyone on the old unlimited data plan gets throttled. I was really shocked to see TMo LTE light up in so many places today. With one bar, I pulled 25 down. Yea att is faster, but who cares. Now I won't have to monitor my usage with my unlimited plan.
Yup that's the first thing on my to do list tomm. Att who? Never heard of em.
Should be no problem returning it
One of my buddies, we'll call him " Butterfingers" dropped his brand new T-mobile Note 3 2 hours after opening, while sitting in his room. It fell and slightly dinged a corner. He went to T-Mobile the next day and they overnight a new phone for him, no questions asked. LOL
Glad it worked out for you.

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