[Q] Question about hardware & software - T-Mobile Samsung Galaxy Note II

Hi everyone. I have some question I want to know.
1. The chrome (silver color) around the body of the phone is metal or paint because my phone look like paint and easy to have a mark on it.
2. When I wake the phone up, the screen is not on right away.
3. I connect the phone to Kies. In the firmware information tell me: Your device does not support software upgrading via Kies.

Related

Phone always has a white screen, but seems to work

Hi Forum,
I got a dash with the WM 6.1 from this great forum.
Somehow since yesterday the screen turned completely white
There was no physical impact on the phone what so ever...
When I turn the phone on, the screen is all the time white... but the phone is still working since the alarm is still ringing....
I've tried already the following:
- took the battery out for over 6 hours and tried again
- with and without sim/sd card
- to reset the phone but with no success since I cant see anything (2 softbuttons, powerbutton etc.)
- putting WM 6.5 with no success with the Error 270
- pressing and holding any button
- tipping the jagger for 3 times
- and finally hitting the phone
All these steps didnt use me anything...
I'd be gratefull for any sudgestions
Maybe the screen is just damaged and its not because of the software...
thanks a lot,
RedDot69
Hard-reset will be best option and can be done blind since it's button sequence as known then green key, i knopw that peeps have done it blind and with you spending enough time it will be sorted... The other option is bootloader and flash your stock ROM as won't get an error 270
thanks for the fast reply.
ok about the hard reset.
I hold both buttons beside green and red button then while holding i turn on the phone (power button more then 3 sec.) after it turned on i let go of the buttons and press the green button (I pressed it a several times). What after that?? will everything happen automatically??
if yes then the hard reset wont help since its still white...
unfortunately I dont have the original ROM anymore (WM5).
Do you know where I can get it??
Ok I guess I managed to hard reset this thing.
Unfortunately with no success
can anyone help?
will the problem be gone if I change the display?
RedDot69 said:
Ok I guess I managed to hard reset this thing.
Unfortunately with no success
can anyone help?
will the problem be gone if I change the display?
Click to expand...
Click to collapse
Can you sync with your PC? That's something that you haven't state in your original post.
From what you have posted in the first post, looks to me like your phone has suffered water/moisture damage. Classic white screen, nothing shows, display turns off after default timeout seconds, phone functions smoothly. For this to occur, you dont have to dunk the phone in water, phone in pocket when exposed to light rain, snow will do it.
If this is the case, the first thing you can do to salvage the phone is to remove the battery, otherwise the charge will short circuit more, leading to irreparable damage.
Second thing, try and keep it open for 24 hours or more and try ONCE more, just once, if the moisture has been evaporated. If not, remove battery again.
Next you will need to find a service center where they will dismantle the phone and physically air dry the PCB, and hopefully if it hasnt already shorted, it will come back to life.
The cost for this could vary from minimal to astronomical, depending upon which country you are in.
Do not take my words for granted, do a google for phone water damage, find out if those are your exact symptoms.
All the best.
gmaniac2008 said:
Can you sync with your PC? That's something that you haven't state in your original post.
Click to expand...
Click to collapse
yes I can. I already saved the contact list The phone is perfectly working beside the white display...
@ ccpraveen
I really dont think thats the case. Since I was sleeping on the couch, the phone's alarm went of like at 11 and it was all ok, then 30 min later the screen was all white
And the night before I left the phone at home...
Bringing the phone to some service center is out of question, since I live in Germany... If possible, I'd have to repair it my self...
By the way the Display time out works too... Somehow I got the feeling that it wouldnt use me anything to change the display
please, can no one help
RedDot69 said:
please, can no one help
Click to expand...
Click to collapse
install this on your computer http://www.mymobiler.com/
it will silently install on your s620 when it syncs with activesync and you will be able to view your screen from your computer monitor
if everything works buy a new lcd from ebay and replace it because its probably broken
--- sorry didnt want to post ---
Please skip this reply and read the next (cant delete this anymore)
ducamie said:
install this on your computer http://www.mymobiler.com/
it will silently install on your s620 when it syncs with activesync and you will be able to view your screen from your computer monitor
if everything works buy a new lcd from ebay and replace it because its probably broken
Click to expand...
Click to collapse
thanks a lot for the very usefull link
I installed the programm and I can see my display on my monitor
Then I hard reseted the phone
Installed WM6.5 from the forum successfully
But the display is still all white
If anybody thinks that the problems any way not from the display please do tell.
RedDot69 said:
thanks a lot for the very usefull link
I installed the programm and I can see my display on my monitor
Then I hard reseted the phone
Installed WM6.5 from the forum successfully
But the display is still all white
If anybody thinks that the problems any way not from the display please do tell.
Click to expand...
Click to collapse
My impression is that you have a hardware problem, maybe your screen has something loose. If you state that you will fix it by yourself, you can read the sticky on how to take apart your dash.
There are also power management settings that will turn the display white, however if it is white all the time, then it's probably hardware. Loose connections does sound possible. I'd check that first
You can try the following:
*- COMPLETELY disassemble your phone.
*- Take the PCBs apart on a table or something.
Then... take an hairdryer!!!
You have to dry your PCBs: take a PCB in your hand and do the work.
Be aware of not using TOO HOT air, or you'll melt all.
If it doesn't work, try to dry your LCD.
Doesn't work?
Okay, then the only 2 possible fixes are:
*- Replace the LCD Flex Cable if not integrated in the LCD.
*- Replace the LCD.
Hope that you'll get your phone fixed and running

Problems installing software

Hi all, I got my touch pro 2 through Orange a while back and I have this frustration which is really ticking me off. The touch screen stopped working!
It looked like it had a fine film of transparent oil which surrounded a fine grid pattern which you could see if you held your phone against the light at an obscure angle. Nothing is more infuriating than trying to back up your phone, or import emails onto the computer before sending it away for repair, to find that the back up software that comes recommended can't be installed because... wait... you guessed it.... you need the soddin touch screen to install the bloody thing.
My question to you guys is this, has anyone found a way to use the keyboard as an alternative to 'ok', 'cancel', 'install' and other important functions?
It has already been away for repair becuase of this 'recognised' issue, and now it's gone again. I'm getting fed up with HTC stuff going faulty on me, and i've had a lot of their products, however nice the phone is.
Thanks in advance for any and all assistance...
insomnai

[Q] Help! Phone boots and is recognized by computer but no image

Hello there
Im hoping that someone here can help me since im ready to seel the pho for spare parts... i've tried it all.
Heres the deal:
- The phone boots well and if i connect it through usb to the computer i can even access the folders and all.
- I can take photos (i her the sound of the shutter and all and see the piics taken in the folder when connected to the computer) and screnshots
- I managed to restore the phone back to original settings and even update software with sony official soft.
- Inicialy i bought the phone as faulty to try and fix it since the buyer informed me there was no water damage ( and i can confirm this because the "stickers" only show white). He informed that the phone just stoped showing image on screen.
- I thought it was a problem with the LCd so i bought a new one and replace it. The problem persists. Everything works but the screen.
Any toughts on this one? Could the motherboard be faulty in only one place (image, proximity sensor, etc)?
Thanks for you time
Regards
Try the service manuals...
edinacio said:
Hello there
Click to expand...
Click to collapse
I have fully same faulty 2nd "spare parts" phone.
All works except screen, all as you described.
I checked, in my case problem definitely in screen because if connect main board to really working LCD panel = screen ok.
And vice versa: if connect normal main board to this probably faulty screen = black screen.
Maybe here broken flexible connector.
Also nothing interesting related to this case in service documents.

[Q] Quick bootloop ,can't turn on phone

A couple of months ago I broke my power button ,and managed to turn on the phone by abusing and slamming the power button to something hard,
Now ,I flashed the stock rom via odin ,rooted again ,and installed cwm .
Now ,phone accidentally turned off ,and went in a bootloop ,a quick one :show only samsung then turns off .
I can't manage to power it on in anyway .
I just want to backup the phone ,and then full wipe it.
I can't access download mode since phone is quickly rebooting!!
I need help ASAP ,Please..
TiTAN-O-One said:
**Just to be clear, I am not responsible for anything that goes wrong with your device but actually, your phone is pretty much useless with this issue if it isn't fixed so lets just give it a shot like I did**
So I bet a couple of you guys may heard of this issue, I'll be giving the link on what this issue is about (if i can find the link).
Do note that this fix will result in damaging the exterior of your phone if you don't do this carefully. Lastly before we begin, you'll lose a power button completely and switching it on requires your phone Charger and a few button combinations
Now in order to fix this, you'll need
• A plus-tipped screwdriver
• A flat head screwdriver (bigger ones are prefered)
• Your "unusable" Galaxy W
• A whole lot of patience
1st step is easy, just disassemble your phone till you have removed the Main Board. There is a guide you can follow to do this on YouTube by the Channel L355ON5 if im not mistaken
2ndly, when you get to the main board, flip over your board such that the main camera module is faced down.
3rdly, you're gonna find your power switch. When you found it, you can see that it is made of 2 colours orange and white.
4th, heres the tricky part, use your flathead screwdriver and apply pressure and scrape off the white part of the switch COMPLETELY. Its okay if you damaged your power switch because you won't need it anyways.
To check if your phone is fixed, you can clip the Display's flex cable into the main board, and then use your battery and connect it to the 3 pin contacts. If your phone did not boot, thats good news because from Keith's post (if you can find it) we know that if you try to insert the battery in the phone, it will automatically switch on by itself and that means that you haven't fix the issue nor solve anything really.
So lets say everything went correctly as mentioned above, you can now screw the parts back together.
So to turn your phone ON, connect your Phone to youe wall plug and then quickly press the button combination keys for going to Recovery Mode upon switching on you your wall plug switch. You shld then be able to go to Recovery Mode and reboot your device
Now all of this may sound scary to you but I've done all of these steps and I got my Wonder back exactly a year after I broke it. :sly:
Galaxy W 8150 Disassembly & Assembly: http://youtu.be/ZjcucJDzfmk
How to Easily Fix Defective Power Switch/Button for the Galaxy S3: http://youtu.be/3Glllc7bEJs
These 2 videos are where you should be watching before trying in case gd luck
Click to expand...
Click to collapse
This is my tutorial. I had this problem once and did this. I tried to understand what I was doing and finally got GWonder working and this is the only to do it if you lost your warranty.
Via the Internet

Screen remains black but calls, text messages and WhatsApp messages receivable

I bought my beloved Huawei Mediapad M2 in January 2016.
After a recent sabotage, I had to send the tab for repairs because the LCD wasn't functioning. But a few days ago, my Mediapad M2's screen flickered although I already retrieved the tab from our local Huawei authorised centre and then the screen turned off when I received a phone call from my family so I can't pick up the call because I can't see whatever that is on the screen, how to fix this without having all my data becomes wiped out again? Yes, I have a lot of work saved in this tab.
Before you ask further about memory card, thing is, nope -- I don't use any, all files are saved directly into the internal storage of the Mediapad M2. I know the tab is still working because when I tried calling my number (which is in the tab) from another phone, the tab rings. So does when messages come in. And when I plug in the headphones I can listen to music from my tab.
I want to backup my files before re-sending the tab to the service centre because they might wipe off all data again upon rectifying the issue, but before that happens, how do I suppose to do the backup when I can't even see what's shown on the screen (because the Huawei HiSuite software installed in the PC requires confirmation of the tab being connected to the PC by touching on an OK button which is supposed to show up on the tab)?
Please help, thank you in advance.
I have the same problem
Did the screen turns like grey after a while ???????
Hmmm.... this seems to be a fairly common issue, from what I can see in my searches. Most of the threads I saw in my searches (see "references" below) recommend trying the following things. DISCLAIMER: I have not tried any of these methods; you try them at your own risk.
- Try a hard reset - keep the power button pressed until the phone reboots.
- Press VOLUP + POWER and see if that fixes the issue.
- Press VOLUP+VOLDN+POWER to boot into recovery and see if that fixes the screen issue.
- Let the battery completely drain (do not charge it for a couple of days) and see if it fixes the issue (note: this is a modification of a solution where people remove the battery, let the phone sit for 10 minutes and then replace the battery. Since we cannot remove the battery on the M2, we should just drain the power).
- This may sound stupid, but give the phone a couple of smacks. If it is some loose connection in your screen connector, this may (temporarily) fix the issue.
If everything fails, you may need to take it back to the store and allow them to factory-erase it.
References:
http://www.blogtechtips.com/2015/06...arting-not-turning-on-or-boot-loop-issue-fix/
https://www.youtube.com/watch?v=ru_ab_eW5ZY
https://talk.sonymobile.com/t5/Xper...but-phone-is-still-turned-on/m-p/411513#M6943
http://thedroidguy.com/2015/08/how-...creen-is-blank-other-related-problems-1048289
I got it
So it's a problem on the flex cable that conect the motherboard to the screen, it cost like 9$.
And if when your tablet was ok you had "automatic scyn" on, when you reinstall all over again if you pay attention from what google say, it's like have your tablet with the same things.
I have this problem too
Did you already solve this problem?
I had the same issue. But you have to repair it yourself. Or have it done by someone who knows how to do it. The touchscreen is attached to the body of the tablet by a connector cable. This is probably broken.
You can order spare parts for this tablet online.
I found mine on ebay and AliExpress.
It is also possible the touch part of your screen, or the whole screen (LCD part and touch part) is broken. All parts are easily replacable!
If you need any further help on how to do this there are videos on youtube.
Good luck and I can post more specific details if necessary.

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