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Thought I have seen somewhere that if the phone has a hardware issue and you send it back to Samsung they will still honor the warranty? My USB plug-in on the phone broke so I could not Odin back to stock before I sent it in. What are my chances of them fixing the plug under warranty? That's the only reason I sent it in to them anyway, but it did have AOKP on it. Thoughts? Experiences?
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corwest said:
Thought I have seen somewhere that if the phone has a hardware issue and you send it back to Samsung they will still honor the warranty? My USB plug-in on the phone broke so I could not Odin back to stock before I sent it in. What are my chances of them fixing the plug under warranty? That's the only reason I sent it in to them anyway, but it did have AOKP on it. Thoughts? Experiences?
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I dunno.. I am pretty sure rooting voids the warranty so its going to depend on if they look at it close enough.
Yeah I knew rooting voided the warranty, but I thought I read on one of the bad screen/good screen threads that some people got theirs replaced even with custom roms on them because it is an obvious hardware issue and nothing related to rooting or the like.
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Next time use mobile odin to flash stock just in case
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corwest said:
Yeah I knew rooting voided the warranty, but I thought I read on one of the bad screen/good screen threads that some people got theirs replaced even with custom roms on them because it is an obvious hardware issue and nothing related to rooting or the like.
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Thats like saying you knew a few guys who ran a red light and didn't get a ticket, so it must be ok then right?
I am not being rude, but if you knew it was voided from rooting then you shouldn't have sent it that way.
Fingers crossed they take no notice of it and just fix your hardware.
I suppose there is a chance they will fix your phone for you if it's rooted but there are no guarantees
Sent from my SGH-T989 using xda premium
PJcastaldo said:
Thats like saying you knew a few guys who ran a red light and didn't get a ticket, so it must be ok then right?
I am not being rude, but if you knew it was voided from rooting then you shouldn't have sent it that way.
Fingers crossed they take no notice of it and just fix your hardware.
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To be honest I don't care either way if its covered. I can just as easily buy a new phone. The point of this thread was t see if it mattered or not if it was rooted when it was going in for hardware issues and not software. I'm also not saying anyone has cheated the system in the past or has even tried to. I actually thought Samsung didn't care about software if it was a hardware issue with the phone.
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Should it be covered no, however whenever they get the phones they just flash them with the stock rom anyway so they probably wont care. Technically speaking though remember the yellow droid whenever you were rooting how he said it would void it so yah
From personal experience... sent in a T989 for warranty exchange. When I bough it, it had a rom installed. I sent it I'm due to water damage. Cost me 120$ for the replacement being water damaged. But never was stated anything of the phone being rooted or " customized".
Last but not least, that was done in 3 days. Before I knew anything about flashing or rooting phones. So just gonna have to hope they don't do nothing about internals...
"feeding this unicorn carrots til the finish line"
Hayth said:
Next time use mobile odin to flash stock just in case
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Mobile ODIN doesn't support the T-989
Thanks for the replies. I guess ill just see if they kick it back or not
Just as an update in case people were wondering, samsung fixed my phone with no questions asked and simply updated the firmware back to stock before they shipped it back to me. Cool beans.
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If I warranty out my gs3 will they allow me to color swap? (Also, I mostly want to swap because the processor can hardly handle a modified stock kernel without random FC's and crap)
They only send the phone not the back... So you'd have to buy a new back if you're able to convince them to send you a new color.
Sent from my Nexus 7 using xda app-developers app
They should allow you to color swap because it's still the same model. I know because vzw allowed me to color swap after using my warranty.
Sent from my SCH-I535 using xda premium
Now when I do this, do they send me a phone first? Or will I be phoneless?
rockneo said:
Now when I do this, do they send me a phone first? Or will I be phoneless?
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They send you a phone first, then you have 7 days to ship the old one back. Be wary though, some warranty replacements are worse than the one you have now... Also, what are you gonna tell them? They wont warranty out because you have a custom kernel, if anything they will flag your device as void if you tell them that..
elesbb said:
They send you a phone first, then you have 7 days to ship the old one back. Be wary though, some warranty replacements are worse than the one you have now... Also, what are you gonna tell them? They wont warranty out because you have a custom kernel, if anything they will flag your device as void if you tell them that..
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All you have to do is, while still rooted...install triangle away and reset the binary counter. Then just flash a stock odin tar. Depending on how long you have been on the device you may convince them to send you an alternate color.
Getting it stock isn't an issue! No worries gentlemen. I'll just play dumb and tell them it has buggy software after the update. I have insurance as well but I don't want to use that yet.
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Hi guys, recently lots of S3 owners encouter this scary issue that their S3's motherboards just failed randomly and the phones are dead.Here is the link to the thread.
http://forum.xda-developers.com/showthread.php?t=1993044
However, after reading pages, I noticed most cases are in the UK, some in other europe countries, some in asia (india, south east asia). Not sure the US version (and Tmo version specificly) is suffering from this, so I made this thread to gather information about this. I know I am paranoid, but I was hoping my S3 would last at least 2 years til my next upgrade. And now Im living in fear after knowing that thread. My S3 (manufacture date is 06/27/12) is still performing very fine with zero issue since august except the SD card being removed unexpectedly 2 times by the phone itself.
(btw, you can check your manufature date by dial this code: *#12580*369# )
Edit: seems like only international version suffers from this issue.
This is why we all pay for warranty right?
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elracing21 said:
This is why we all pay for warranty right?
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Thank you. you all need to get it.
elracing21 said:
This is why we all pay for warranty right?
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Well warranty doesn't matter when your phone is rooted right?
crazexr7 said:
Well warranty doesn't matter when your phone is rooted right?
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Well that's what Odin is for. If you Odin to stock it doesn't take away your warranty.
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elracing21 said:
This is why we all pay for warranty right?
Sent from my SGH-T999 using xda app-developers app
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my phone comes with 1 year warranty. But I hate having a phone already opened up for repair.
Anyway, there is 1 case with Tmo US version....
elracing21 said:
This is why we all pay for warranty right?
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Warranty or not. Motherboards shouldn't fail on its own.its a recall. manufacturer should be held responsible without warranty.
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diazf09 said:
Warranty or not. Motherboards shouldn't fail on its own.its a recall. manufacturer should be held responsible without warranty.
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Exactly. These phones are too damn expensive for them to keep sticking us consumers on the crap end of the stick when they screw up.
Sent from my SGH-T999 using Tapatalk 2
as much as i hate to say this but if this does happen to mine, this will be the last time I buy from Samsung and might jump ship to Apple where I can take a phone in a get it fixed in time.
Im pretty happy with Samsung, I deal with warranty on a day to day basis in another way but there is an expected amount of devices that go out that a company knows is going to fail at some point and also rely on returns for warranted devices to see what went wrong in production in order to correct it.
The problem is you have "X" amount of people on the forum which is big in consideration to a regular site and "Y" with the same problem and people group in and make the issue bigger than it is. Any company that posts a recall is at the point that OVER 42% of the product with the same failure over the release.
With that said I haven't had one problem with mine that others have reported and after being let down by HTC time and time again I most definitely will buy another Samsung device, so far it's been the best I've had out of the collection of smartphones I have.
NRA Approved GS3
I'm a Samsung convert
No one else has the cyanogen and miui teams working for them
Sent from my SGH-T999 using xda premium
crazexr7 said:
Well warranty doesn't matter when your phone is rooted right?
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monkeypaws said:
Well that's what Odin is for. If you Odin to stock it doesn't take away your warranty.
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it doesnt matter if youre rooted for hardware failure, they still have to warranty it
Its reasons like these I'm always so fearful to remove my warranty subscription. Oh, and because of all my phone hax0ring
Have the same prolem my phones sometimes turns off by self I have warranty but still hateto go back to store
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ferlogan said:
Have the same prolem my phones sometimes turns off by self I have warranty but still hateto go back to store
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You dont have to go to the store, call T-Mobile and they will send you one with an RMA, as soon as you get it put the old one in the box and send it out. All they do is check for water damage and put it up for refurbish they don't waste time putting it through testing they test the devices that may have account info on it if you can't power it up to format it before sending it back. They ask you that on the phone.
NRA Approved GS3
So does this mean that none of the tmo peeps have had no issues with their devices dying? I only ask because, I just got my galaxy last Wednesday. Had a couple quirks, but nothing's dead yet. Had a little issue with my music and swipe. When I would get my notifications tones say from email I would be listening to music, the sound would nearly drown out and stay that way till I paused my music and started again all was fine. I've been getting random screen flashes near the bottom of the screen, like a ton of lines like a glitch. Anyone else having this issue as well? Feel free to add anything else if you like.
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jay4mont78 said:
So does this mean that none of the tmo peeps have had no issues with their devices dying? I only ask because, I just got my galaxy last Wednesday. Had a couple quirks, but nothing's dead yet. Had a little issue with my music and swipe. When I would get my notifications tones say from email I would be listening to music, the sound would nearly drown out and stay that way till I paused my music and started again all was fine. I've been getting random screen flashes near the bottom of the screen, like a ton of lines like a glitch. Anyone else having this issue as well? Feel free to add anything else if you like.
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Sounds to me like you might have activated something in developers options, go in settings and see if you selected anything that would flash the screen if long processes are in use.
NRA Approved GS3
Nothing in dev out of the usual, only thing being ticked is the usb debugging, and turned up the animation scales, transitions etc to .05, animations were at 1, but I was using swype, only happens when using that. Any better keyboards I can download on the market better than the Samsung or swype?
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---------- Post added at 06:17 AM ---------- Previous post was at 06:09 AM ----------
jay4mont78 said:
Nothing in dev out of the usual, only thing being ticked is the usb debugging, and turned up the animation scales, transitions etc to .05, animations were at 1, but I was using swype, only happens when using that. Any better keyboards I can download on the market better than the Samsung or swype?
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Nvm found the gingerbread keyboard on the market, thanks for the tip.
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jay4mont78 said:
Nothing in dev out of the usual, only thing being ticked is the usb debugging, and turned up the animation scales, transitions etc to .05, animations were at 1, but I was using swype, only happens when using that. Any better keyboards I can download on the market better than the Samsung or swype?
Sent from my SGH-T999 using xda app-developers app
---------- Post added at 06:17 AM ---------- Previous post was at 06:09 AM ----------
Nvm found the gingerbread keyboard on the market, thanks for the tip.
Sent from my SGH-T999 using xda app-developers app
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Did you enable any traces? That would show depending on what you have checked. I was gonna try enabling a few to see what it does but it's not like it would ruin anything. I'll report back though to see if I can recreate it.
Edit nope that did nothing, hope you figure it out, I never had that happen before.
NRA Approved GS3
havent heard anyone yet seem the us version are better than other version in the world
i have a tmobile galaxy s3 if i root it will i lose the insurance that i have on my phone ?? i know is a stupid question i just want to be 100 percent sure
Yes
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Depends on the insurance. Need more info. Also a diff between rooting and being caught rooting. If it is working enough for them to tell you rooted on a claim it is working enough to reverse before you send it in. Some insurance don't care either way.
Sent from my Nexus 4 using xda app-developers app
I believe you can always unroot it/use triangle away and it will seem as if you did nothing to it. Just don't be stupid and hard brick it
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If your able to restore stock whitout trouble you can !
:thumbup:
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If you shatter your phone and they replace it I don't think they will have a problem replacing it if its rooted.
Besides, if your really paranoid just tell them you dropped it in a lake, (It happened to me once).
um I have asurion as insurance i dont know if by more info this is what you meant.
SOLGarion said:
Depends on the insurance. Need more info. Also a diff between rooting and being caught rooting. If it is working enough for them to tell you rooted on a claim it is working enough to reverse before you send it in. Some insurance don't care either way.
Sent from my Nexus 4 using xda app-developers app
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thank you all for your replies. I am really a noob when it comes to rooting any phone i once manage to root a g2x with alot of videos lol but yeah i wish to root my galaxy so i can use the siaxis app but i dont want to lose my insurance
Warranty yes, insurance no. Rooting voids your warranty, not your insurance. Insurance covers physical damage, so if you hard brick your phone, just to be safe you "accidentally" dropped it in the bathtub.
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thank you very much
Towle said:
Warranty yes, insurance no. Rooting voids your warranty, not your insurance. Insurance covers physical damage, so if you hard brick your phone, just to be safe you "accidentally" dropped it in the bathtub.
Sent from my SGH-T999 using Tapatalk 2
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I think you'd win in small claims if Samsung denied you warranty because you rooted your device, assuming there is a product defect.
To be honest there's also a choice DONT ROOT. It seems like it's all new to you, and believe me Samsung phones are way easier to brick than LG or HTC if you don't read carefully. Look if it's worth the risk playing a android game with a ps3 controller or loosing your phone for a period of time. If you go ahead and do it make sure you BACK UP YOUR EMEI, many times that gets overlooked when it's really the most important thing in your phone.
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psykhotic said:
I think you'd win in small claims if Samsung denied you warranty because you rooted your device, assuming there is a product defect.
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thank you
daxecutioner24 said:
To be honest there's also a choice DONT ROOT. It seems like it's all new to you, and believe me Samsung phones are way easier to brick than LG or HTC if you don't read carefully. Look if it's worth the risk playing a android game with a ps3 controller or loosing your phone for a period of time. If you go ahead and do it make sure you BACK UP YOUR EMEI, many times that gets overlooked when it's really the most important thing in your phone.
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thank you.... im scared to root my phone so im still thinking
Georican said:
thank you.... im scared to root my phone so im still thinking
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Just read, read, read. Then read some more. Make sure you fully understand every possible thing that can go wrong (I.e. Losing imei) and how to fix it. If you know what can happen, and how it happens, you will know how to avoid those things. Never have the "I will cross that bridge when I get there" attitude. Almost everything that can go wrong is 100% preventable/curable if you know about it ahead of time. If you don't feel like you can explain to someone else how to root or fix their phone, you're not ready yet.
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Georican said:
thank you.... im scared to root my phone so im still thinking
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No problem haven't rooted mine and I rooted every other phone I have. I just feel android is android it all looks the same. Not much difference between roms apart from the speed with build props and bloatware free. While you can always prepared yourself 100 percent there's always that random encounter that you can get with electronics that is not your fault and just happens.
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Is it illegal to change your ROM, recovery, root your phone and such? Can you get in jail or fined for doing it?
lol not at all, Android is open source, which let's you do whatever you want with it.
Quick answer is nope. A lot of Americans took this issue to court with apple over jailbreaking there iPhone's. courts ruled that since we buy our phones we fully own them can put on what we like, as long as we own it. eg, android is open source so we can port and flash all the roms we like. But, we couldn't port apple os or windows phone as you need a license to own and use it. understand?
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So if I bring my phone at a repair centre they won't mind that its rooted?
Georgi166 said:
So if I bring my phone at a repair centre they won't mind that its rooted?
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If your phone was under warranty then they wont let you claim it,it was already void since you rooted your phone.just that,they wont mind except that.
You certainly will lose your warranty nothing more
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If it was illegal then the whole of xda would have been banned. The only thing that happens is the warranty is void.
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