Hi All,
I got the Tmobile Note 2 couple days ago and have been slowing increasing my usage. I have discovered a problem that I would need to the community to help me resolve to identify if I have a bad phone, or it maybe a more serious design flaw.
First, I have repeatedly able to pinpoint the problem: If you are using the hotspot that T-mobile provides for you, and you are tethering with your device; when someone calls you and you accept the call, the chances of the phone hanging up on its own without any human interaction increases dramatically if there are connections using the hotspot, i.e. Another device connecting/disconnecting from the hotspot, or lots of data traffic, etc...
The dropped calls looks likes the phone just hung up the line in the middle of a phone call. To me, the "dropped call" can be anywhere between 5 seconds to 5 minutes. I was able to repeat this issue at least 10 times in a row already and thus my concern. I have identified and replicated this problem at many many different location with many many different signal strengths, indoor, outdoor, in the car, on the can... etc....
If you guys can repeat this problem, let us know, because I do not realize any limitation of simultaneous of using the hotspot feature and the voice calling radio.
thanks ALL!
Just wanted to report back:
I just got back from the tmobile store with a brand new Note 2, and when I tested in store, guess what?
It happened the same way on the new device!!!
I'm pretty sure that it is either the design flaw of the Note 2, or there is something wrong with the build of Tmobile or JB.
Nevertheless, I hope some experts can point out what can be done to resolve this, and maybe people who have flashed to the custom roms can see if they can replicate the problem.
Basically, turn on Hotspot, connect a tethering device to the hotspot, call the phone on another line, answer the call, then disconnect a device from the hotspot.
Chances are the phone will automatically hang up the call after the first couple of tries of connecting and disconnecting the tether devices.
Thank you!
similar problem
forexmaker said:
Just wanted to report back:
I just got back from the tmobile store with a brand new Note 2, and when I tested in store, guess what?
It happened the same way on the new device!!!
I'm pretty sure that it is either the design flaw of the Note 2, or there is something wrong with the build of Tmobile or JB.
Nevertheless, I hope some experts can point out what can be done to resolve this, and maybe people who have flashed to the custom roms can see if they can replicate the problem.
Basically, turn on Hotspot, connect a tethering device to the hotspot, call the phone on another line, answer the call, then disconnect a device from the hotspot.
Chances are the phone will automatically hang up the call after the first couple of tries of connecting and disconnecting the tether devices.
Thank you!
Click to expand...
Click to collapse
Hey, I bought my note 2 last Wednesday and since day one its been dropping calls, well kind off. when i answer a call few seconds or minutes the phone mutes, the call doesnt really drop but the sound on both sides of the line mutes. untill i hang up and call again. i can hace full bars and still happens... i believe its a software glitch or something. hopefully samsung fix this before i return this phone next week.
josuetrujo said:
Hey, I bought my note 2 last Wednesday and since day one its been dropping calls, well kind off. when i answer a call few seconds or minutes the phone mutes, the call doesnt really drop but the sound on both sides of the line mutes. untill i hang up and call again. i can hace full bars and still happens... i believe its a software glitch or something. hopefully samsung fix this before i return this phone next week.
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Click to collapse
There are some serious flaw in the software/hardware in this phone. I have been able to replicate this problem with 100% success. Just go and turn hotspot on, and tell someone to call you, soon enough the phone will hang up the call.
I'm thinking hard of just not needing such a big screen and go for a nexus 4 instead.
forexmaker said:
There are some serious flaw in the software/hardware in this phone. I have been able to replicate this problem with 100% success. Just go and turn hotspot on, and tell someone to call you, soon enough the phone will hang up the call.
I'm thinking hard of just not needing such a big screen and go for a nexus 4 instead.
Click to expand...
Click to collapse
I have experienced this problem with almost every network and phone.... Not necessarily the T-mobile app but tethering apps in general... Even if your device supports data and voice I have experienced this with pretty much all apps but I don't know if it's just me or what.... I don't really have a problem with it as I don't accept calls when I'm tethering anyways... Just my .02 cents
josuetrujo said:
Hey, I bought my note 2 last Wednesday and since day one its been dropping calls, well kind off. when i answer a call few seconds or minutes the phone mutes, the call doesnt really drop but the sound on both sides of the line mutes. untill i hang up and call again. i can hace full bars and still happens... i believe its a software glitch or something. hopefully samsung fix this before i return this phone next week.
Click to expand...
Click to collapse
I experience something similar. I got tmobile note 2 on att .after like 5 min talking .my mic mutes.i can hear the other person but they dont hear me ,till i put speaker
Sent from my SGH-T889 using xda app-developers app
Well, for me its slightly different....
1. Wifi calling enabled and activated (blue icon)
2. if someone calls me 5, 10 , 15 min etc... later, the caller hears silence and the phone does not ring.
3. happens every damn time. I plan on calling tmobile about this....
4. the only time it works is if i make an outbound call, and within a couple mins someone can call me.. but if the phone sits there for more than a few min.. nobody can call me.
I was in a call when someone else called in and the phone froze up happend several times im really considering returning this phone
Sent from my SGH-T889 using Tapatalk 2
Related
I installed CM9 beta 0 on Sat. Working great without any issues until now...My phone rings and I answer the call. I cannot hear the other person (or know if I actually connected even though the screen says I am).
ALSO...when I call out the phone actually places 2 outgoing calls (I found this out by calling my office phone and 2 lines ring) While I am calling out my phone shows the call screen but I do not hear any ringing. Sometimes the person can answer, sometimes it just goes to voicemail.
I have only install a few apps. The only one I can think that might have something to do with this is Google Voice. BUT my phone was working just fine with all these apps for 2 days and many phone calls. I have not installed anything today.
Anyone else have this happen, and any advice? Thanks!
I am trying to learn this stuff as I go, but this is my first post...so thank you all for the help!
biznuts81 said:
I installed CM9 beta 0 on Sat. Working great without any issues until now...My phone rings and I answer the call. I cannot hear the other person (or know if I actually connected even though the screen says I am).
ALSO...when I call out the phone actually places 2 outgoing calls (I found this out by calling my office phone and 2 lines ring) While I am calling out my phone shows the call screen but I do not hear any ringing. Sometimes the person can answer, sometimes it just goes to voicemail.
I have only install a few apps. The only one I can think that might have something to do with this is Google Voice. BUT my phone was working just fine with all these apps for 2 days and many phone calls. I have not installed anything today.
Anyone else have this happen, and any advice? Thanks!
I am trying to learn this stuff as I go, but this is my first post...so thank you all for the help!
Click to expand...
Click to collapse
That's a pretty weird issue! So I am not sure if I can be that much help but have you tried to go into cwm and clear cache and dalvik. The only other thing that I can think of would be to try wiping day day reflashing the rom
Sent from my SPH-D700 using xda premium
Thanks. I uninstalled Google Voice and it went away. I wasnt big on GV anyway so didn't mind letting go of it. Haven't had the problem again. Dont know what went wrong but might have just been a quick glitch.
biz, why not update to beta1?
http://epiccm.blogspot.com/2012/03/cm9-beta1-for-epic-4g-released.html
Hello all,
Today I tried to call someone and as soon as I hit call I was instantly connected to what I think someones cell phone. I heard people in casual conversation at like a bar... and then the call just ended.
I just talked to someone else and they said the same thing happened to them when they tried to call me.
Anyone have any idea what could be happening?
You rooted if so ROM and any tweaks you done? If phone is bone stock call Verizon you may have a bad phone but never heard this happening before
Sent from my One using Tapatalk
I am rooted but otherwise I am stock. I have had the phone for 5 months and it has been rooted the whole time. Just really strange. I have tried to duplicate it with no success. Maybe their network had an issue yesterday?
so pretty much im laying down talking on the phone and during the call all of a sudden the other person cant hear me, i can hear them but they cant hear me. so at first i thought its the signal, but i have full bars. then i turned off the option where if you place your phone facing down that itll mute, but the problem continues. so today i noticed that when that happens, i leave the phone where it is, press the speaker option and it works! so it isnt the signal! can any body tell me if its a setting im missing or is it something i should take it back to the att store?
are you sure the screen is shutting off? perhaps your cheek is hitting the mute/unmute icon (speaker icon)?
Ive had this exact problem for the last year with my s4. Always assumed it was something with the gyro inside. Its really annoying
m_reyna_16 said:
so pretty much im laying down talking on the phone and during the call all of a sudden the other person cant hear me, i can hear them but they cant hear me. so at first i thought its the signal, but i have full bars. then i turned off the option where if you place your phone facing down that itll mute, but the problem continues. so today i noticed that when that happens, i leave the phone where it is, press the speaker option and it works! so it isnt the signal! can any body tell me if its a setting im missing or is it something i should take it back to the att store?
Click to expand...
Click to collapse
I faced the same problem once, last week. But I just ignored it, imagining it would be something to do with bad network. I should try to simulate the issue again and see if it's persistent..
Maybe try turning off the motion options in the settings? I turned those off right when I got the phone and I haven't had this issue.
xlr8shun said:
are you sure the screen is shutting off? perhaps your cheek is hitting the mute/unmute icon (speaker icon)?
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Click to collapse
To be honest ive wondered that myself, but even tho i havent checked, last night when it occurredto me to try and press the speaker button to see if it will work (which it did) it did not have the mute button pressed... so because of last night, id have to go with no, it isnt pressed and the screen is black
blastedbilly said:
Ive had this exact problem for the last year with my s4. Always assumed it was something with the gyro inside. Its really annoying
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Click to collapse
Did u investigate for any issues like that online?
phoenix2241987 said:
I faced the same problem once, last week. But I just ignored it, imagining it would be something to do with bad network. I should try to simulate the issue again and see if it's persistent..
Click to expand...
Click to collapse
Let me know if it happens again
whoamanwtf said:
Maybe try turning off the motion options in the settings? I turned those off right when I got the phone and I haven't had this issue.
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Click to collapse
No, loke i said... that feature was turned on then i turned it off having the same effect
So anyone know a fix or know if i should take it to att for a replacement ?
issue I'm having is odd...I think it correlates to Bluetooth, but still working with advanced tech support. when I change towers, whether I receive or make a call, the phone drops all connection and says "out of service area". then comes right back. seems better without Bluetooth, but still happens. tech has no answers yet. already replaced sim twice and registered phone several times.
EDIT: I turned on the UTMS HD Voice using the hidden diagnostic menu and after 5 test calls today, no drops. Not sure if it is coincidence or something else...
Experiencing call issues too
m_reyna_16 said:
so pretty much im laying down talking on the phone and during the call all of a sudden the other person cant hear me, i can hear them but they cant hear me. so at first i thought its the signal, but i have full bars. then i turned off the option where if you place your phone facing down that itll mute, but the problem continues. so today i noticed that when that happens, i leave the phone where it is, press the speaker option and it works! so it isnt the signal! can any body tell me if its a setting im missing or is it something i should take it back to the att store?
Click to expand...
Click to collapse
I've also been experiencing similar issues, 2 issues in particular
1. During a call, I suddenly can't hear the other person or they suddenly can't hear me and I have to end the call and call back
2. I attempt to place a call, it rings and then when the other party picks up I hear nothing, they hear nothing. I sometimes have to call twice or three times before there's a successful call and I hear them and them hear me.
These issues occur randomly, with and without bluetooth. I've tried factory resetting the phone but the problem has continued.
I purchased my phone from Amazon.
IT Rider said:
issue I'm having is odd...I think it correlates to Bluetooth, but still working with advanced tech support. when I change towers, whether I receive or make a call, the phone drops all connection and says "out of service area". then comes right back. seems better without Bluetooth, but still happens. tech has no answers yet. already replaced sim twice and registered phone several times.
EDIT: I turned on the UTMS HD Voice using the hidden diagnostic menu and after 5 test calls today, no drops. Not sure if it is coincidence or something else...
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Click to collapse
I've used that menu but when clicking on the UMTS option nothing happens? How'd you select anything? Thanks
brittoking said:
I've used that menu but when clicking on the UMTS option nothing happens? How'd you select anything? Thanks
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Click to collapse
I didn't notice any sound difference when setting the UTMS HD Voice to "enabled". Did you see the two options for "enable/disable"?
IT Rider said:
I didn't notice any sound difference when setting the UTMS HD Voice to "enabled". Did you see the two options for "enable/disable"?
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Click to collapse
Yea I found them last night, I'd missed them somehow before. I have it enabled but haven't noticed anything as far as being more clear or a specific icon on the screen. I remember having seen another thread on this, maybe it was in the Verizon forum, that stated the UTMS was not even the right network option to enable the HD though? Does anybody know for sure?
Hi,
From time to time, my friends inform me that they have called me and I haven't call them back!
No incoming phone calls, no missed calls, no nothing!!! It happens some times. I was not sure what the problem was until I lost my phone at home. I called it once... I was hearing the tone on the phone, but my phone was not ringing!!! After finding it... there was no missed call !!
My phone is on the latest 6.0.1 update, it is unrooted and bootloader is locked! I rarely use data so it is off all the time I am not using the phone. WiFi is always off. When not using it, I put it in power saving mode. I don't know if the power saving mode is the culprit or not.
I have seen that this has happened to other phones like Nexus 5. I have read that a quick fix for this is to change the preferences from LTE to 3g but I don't know if this works on Nexus 5x or not!
Does anyone else have this problem?
I have the same issue - randomly some calls go straight to voicemail. This is very difficult to test as there doesn't seem to be any consistent rule to it.
Which network carrier do you have? Fi?
hrkh83 said:
Hi,
From time to time, my friends inform me that they have called me and I haven't call them back!
No incoming phone calls, no missed calls, no nothing!!! It happens some times. I was not sure what the problem was until I lost my phone at home. I called it once... I was hearing the tone on the phone, but my phone was not ringing!!! After finding it... there was no missed call !!
My phone is on the latest 6.0.1 update, it is unrooted and bootloader is locked! I rarely use data so it is off all the time I am not using the phone. WiFi is always off. When not using it, I put it in power saving mode. I don't know if the power saving mode is the culprit or not.
I have seen that this has happened to other phones like Nexus 5. I have read that a quick fix for this is to change the preferences from LTE to 3g but I don't know if this works on Nexus 5x or not!
Does anyone else have this problem?
Click to expand...
Click to collapse
Hi, i had the same problem yesterday, after flashing a new rom and gapps, i think beacuse the android dialer goes in conflict whit google dialer...try reflashing stock rom if you are on custom or do a factory reset and try other rom.
I just got my unlocked HTC 10 a couple weeks ago and it works great! I use it on the T-Mobile network. I notice that during like 60-70% of my received calls, when I first take the call, I hear a weird robotic-like "BLEEP" sound right at the beginning which lasts about a second or so then vanishes.
ANY idea what this is? It's not a big deal really, but if there's a way to resolve it, I'd like to know how.
Thanks!!
RockStar2005 said:
I just got my unlocked HTC 10 a couple weeks ago and it works great! I use it on the T-Mobile network. I notice that during like 60-70% of my received calls, when I first take the call, I hear a weird robotic-like "BLEEP" sound right at the beginning which lasts about a second or so then vanishes.
ANY idea what this is? It's not a big deal really, but if there's a way to resolve it, I'd like to know how.
Thanks!!
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Click to collapse
I'm with T-Mobile on US unlocked as well. But I've never noticed this issue. Nor do I hear anybody mentioned before. For every call? Or you were recording the call?
frankcck said:
I'm with T-Mobile on US unlocked as well. But I've never noticed this issue. Nor do I hear anybody mentioned before. For every call? Or you were recording the call?
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Click to collapse
No it doesn't happen EVERY time, but like maybe 60-70% of the time, and only really briefly right after I take the call, then it vanishes.
RockStar2005 said:
I just got my unlocked HTC 10 a couple weeks ago and it works great! I use it on the T-Mobile network. I notice that during like 60-70% of my received calls, when I first take the call, I hear a weird robotic-like "BLEEP" sound right at the beginning which lasts about a second or so then vanishes.
ANY idea what this is? It's not a big deal really, but if there's a way to resolve it, I'd like to know how.
Thanks!!
Click to expand...
Click to collapse
I too have an unlocked US HTC 10 and haven't heard any beep sounds, but I would suggest you to disable VoLTE setting and try to answer the call again and see.
If you don't know where it is, then go to settings>calls, then scroll to the bottom and then turn on/off Voice over LTE setting.
Charkatak said:
I too have an unlocked US HTC 10 and haven't heard any beep sounds, but I would suggest you to disable VoLTE setting and try to answer the call again and see.
If you don't know where it is, then go to settings>calls, then scroll to the bottom and then turn on/off Voice over LTE setting.
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Click to collapse
Ok I'll try it...................but I like VoLTE, so even if it turns out to be the cause of this issue, I'll still eventually just leave it on. lol
It appears the issue is resolved now. I turned off VoLTE for a few days and took some calls........no bleeps. But then I re-enabled it about 4 days ago, and since then the bleeps have continued to not occur (knock on wood). Perhaps it just needed to be toggled with to "set it into place"? Anyway, if it happens again I'll post here, but for now I say case closed!
Thanks again to all who contributed! Glad the issue is gone though. lol