Develop Bugs

Phone VS pavement= Not a good ending for my phone

So after work last night we all got together to drink some beers and talk I took out phone to call the wife and phone slipped out my hand tried to grab it in the air and just added more force for impact now my GS2 looks like this :crying:
Now i need some help or the best place to replace screen maybe even looking to change it to a different color I am in California
And I don't drink

Dam
Sent from my SGH-T989 using Tapatalk 2

It pains me to see that. Sorry man.
Sent from my SGH-T989 using xda app-developers app

Sadly i've noticed from my old vibrant that the gorilla glass is not what's it's made out to be... When you take your phone apart you'll see.. If you bend the glass it breaks with ease, and if you put pressure in one small area it's done for. I swear plexiglass is stronger than the ****.

check Amazon man. it cost about 50 bucks for the whole housing u can even find it in white

gypsy214 said:
check Amazon man. it cost about 50 bucks for the whole housing u can even find it in white
Click to expand...
Click to collapse
EBay revealed a new screen to cost up around 180 bucks. I say buy a new phone.
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2

I was afraid that this would happen to my phone so I bought a Ballistics case for it (since Otterbox decided NOT to make a grossly over-priced case for the T989). Anyway, I'm sorry this happened to you
I would scour ebay for parts or see if someone is selling a defunct t989 you could buy and scavenge the parts. You shouldn't have to pay more than $200 including shipping.

obsoletepower said:
I was afraid that this would happen to my phone so I bought a Ballistics case for it (since Otterbox decided NOT to make a grossly over-priced case for the T989). Anyway, I'm sorry this happened to you
I would scour ebay for parts or see if someone is selling a defunct t989 you could buy and scavenge the parts. You shouldn't have to pay more than $200 including shipping.
Click to expand...
Click to collapse
That's the price of a new phone...
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2

elesbb said:
That's the price of a new phone...
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
Not if he has to pay full price....this is why I get insurance....took me washing my phone 4 years ago and I have had insurance on every phone I have had sense.....

beezie916 said:
Not if he has to pay full price....this is why I get insurance....took me washing my phone 4 years ago and I have had insurance on every phone I have had sense.....
Click to expand...
Click to collapse
I use to have insurance. But after paying ten bucks a month for 22 months, plus the 100 deductible, that's outrageous for a refurbished device. They go for 200 on Craigslist in my area. Insurance is a rip off.. in my experience
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2

Well 9 times out of 10 when I have had to use the insurance....I have gotten a new phone and the few refurbished ones I got were all defective so then I called up and got a brand new one the next day....I will say not finding much in the way of G2s for less than 200 around here much yet....I got one for 180 but I got lucky

beezie916 said:
Well 9 times out of 10 when I have had to use the insurance....I have gotten a new phone and the few refurbished ones I got were all defective so then I called up and got a brand new one the next day....I will say not finding much in the way of G2s for less than 200 around here much yet....I got one for 180 but I got lucky
Click to expand...
Click to collapse
Ha I had a very poor experience with asurion.. every time I got a device it was defective, I ended up taking two apart and melding it into one functional device. Glad your experience was better!
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2

beezie916 said:
Well 9 times out of 10 when I have had to use the insurance....I have gotten a new phone and the few refurbished ones I got were all defective so then I called up and got a brand new one the next day....I will say not finding much in the way of G2s for less than 200 around here much yet....I got one for 180 but I got lucky
Click to expand...
Click to collapse
Wait, you've used insurance 10 times? And 9 of them were new? You def need it.
Sent from my SAMSUNG-SGH-T989 using xda premium

Dmkjr said:
Wait, you've used insurance 10 times? And 9 of them were new? You def need it.
Sent from my SAMSUNG-SGH-T989 using xda premium
Click to expand...
Click to collapse
He said 9/10...
It could have been more that 10 times lol
Sent from my SGH-T989 using xda app-developers app

That sucks, but please tell us more about the stick figure holding a knife in your picture...

elesbb said:
I use to have insurance. But after paying ten bucks a month for 22 months, plus the 100 deductible, that's outrageous for a refurbished device. They go for 200 on Craigslist in my area. Insurance is a rip off.. in my experience
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
Not really because you get warranty for life you can have as many exchange as you want even when you brick your phone plus it works for any phone that is or was used to your sim card so I think paying my end 5 bucks is well worth it.
And by the way you are right, if i ever crack my screen I prefer to get a new one. people the repair cell phone screens never leave as it used to be. you can tell a lot that the screen been replaced
---------- Post added at 07:43 PM ---------- Previous post was at 07:17 PM ----------
Dmkjr said:
Wait, you've used insurance 10 times? And 9 of them were new? You def need it.
Sent from my SAMSUNG-SGH-T989 using xda premium
Click to expand...
Click to collapse
Hahaha the only phone I got from a warranty exchange that was new from tmobile was when my sensation got a power button defect and tmobile gave me the amaze brand new in box as a warranty exchange. then a few days later i guess they figure about the glitch because the amaze was not long since it came out and took it off from their system as a alternative phone lol.
but guess what I'm kinda tik off from tmobile is that I called to change a plan for my sons phone and the rep could hear an echo so we ketp talking and she said that if I wanted a warranty exchange, my answer was there is no point on getting the same phone that my have the screen bleed or else cause of samsung defect and she had the guts to gave me these alternative phone that I was like omg I better stick to what i have.
1. HTC AMAZE 4G I already had it sold it for the sensation
2. Sidekick 4g
3. Nokia Lumia.
4. Samsung Galaxy S 4G.
5. HTC HD2
Phones that are not even compatible to the S2

Warranty exchange and insurance claim is different. You can exchange as many times as you like but you can only claim insurance twice in 365 days.
Sent from my SGH-T989 using xda app-developers app

The other difference with an insurance claim is you have to pay a deductable of about 130 per claim when you have the TMOBILE US insurance. I had the insurance on my last phone the HD2 and never used it. Have it on the SG2 as well. Have no idea what you get when you have to file a claim, lesser phone if the phone is discontinued or refurbished?
I had coverage on other phones with SquareTrade and their servce was great. Bought a used phone off eBay, put on the coverage. If something happens, they basically refund the cost for up to two years. Not considering the insurance is dirt cheap compared to the TMobile monthly cost.

free2saute said:
So after work last night we all got together to drink some beers and talk I took out phone to call the wife and phone slipped out my hand tried to grab it in the air and just added more force for impact now my GS2 looks like this :crying:
Now i need some help or the best place to replace screen maybe even looking to change it to a different color I am in California
And I don't drink
Click to expand...
Click to collapse
Ouch! Well, if this will make it feel better, I've had worse:
Phone + Pavement + Bus # 85 = I'll leave the state of the phone to your imagination. I will, however, say that the SIM card inside was also dead.
And if that didn't make you feel better, I hope it at least made you laugh (I can tell you I wasn't laughing when I saw the result of this combo). That was expen$ive.
Ok, here's the deal: the glass on your phone is just that: glass. What makes it strong is that it's laminated: several layers of glass at tension against each other. You compromise one layer, the entire piece of glass is garbage, it cracks in a spiderweb pattern like what you see. So your glass is a goner.
What about the digitizer under it? Test it very carefully: touch everywhere on your screen and test if the phone will detect it. If not, your digitizer is gone too, you do need that $180 screen assembly. What about the LCD? Any dead pixels / lines / areas?
HOWEVER
If the LCD and the digitizer still work, there is some hope yet: your glass is broken, but your phone still works! What you need to do now is find a way to glue it together again. It will never be like new. It will never be strong again, and your phone will probably die a nasty screen death within a year or so, but that's a year you don't have to buy another phone. I think Walmart has some service to repair broken glass (at least here it does). If the digitizer works, that is. IF it works. And IF your LCD is not damaged. And IF that service is what it claims to be.
Don't expect miracles, your best case scenario is a phone with visual artifacts from the broken glass.

Damn ...
Heard they were now selling our phone for $299 brand new. Not sure how much truth there is to that since I'm in Canada but worth looking into.
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2

Need help making a decision...

Hey everyone.
Need personal opinions as I cannot decide for myself -.-
Recently got a warranty replacement device from T-Mobile.
It's a refurb.. -.-
My old one had a weird smudge in all camera apps as well as in the picture. Really annoying.
Well I got my refurb, it's got it's issues, 3 "ink" spots on the screen, my original had zero! I cannot undervolt by more than 25mA. My original could under volt by 150 across the board. The refurb gets very hot (approximately 100 degrees Fahrenheit with normal use) my original hardly ever broke 90. And my battery life is freaking **** with this new device. (I'm guessing heat is the issue here)
I'm really ****ing upset. Excuse my language..
The decision I cannot make is this.
Do I request T-Mobile to ship my original device back to me(it's still in transit just dropped it off today), and either 1 deal with the camera smudge, or 2 take apart both devices and swap the camera modules?
I looked all over YouTube, I cannot find anyone saying there is a warranty sticker covering any screws.
Does anyone know if they can tell if the device was disassembled? I have professional tools so I won't leave markings behind.
Simply put, I hate this "new" device.
I don't understand why companies give refurbished devices for warranty when I am paying full price for a brand new device that should last at least a year. It's not my fault something happened that was out of my control..
Thanks for putting up with my rant lol.
Sent from my SGH-T999 using Tapatalk 2

Wow, that's though. I send in my Device to samsung for a fix, and they fixed it with a "replaced PBA" comment, but I saw some people say they just send another one. Hopefully it's not a refurbished. I doubt they will be able to cancel the shipping, but if they an, most definitely swap the camera modules. Having those problems on the refurbished sucks. I could have fixed mine but I sent it in hoping Id get another one which didn't die after 2.5Hrs screen on time and 12 hours running time. Switch out the cameras if possible. I myself, if I get a bad one on saturday, I'll hate my descision but Im going to go for the 16GB nexus 4. Hate the limited storage and the on screen buttons that get in the way, but heck I'm not going to live 2 years with a faulty device

elesbb said:
Hey everyone.
Need personal opinions as I cannot decide for myself -.-
Recently got a warranty replacement device from T-Mobile.
It's a refurb.. -.-
My old one had a weird smudge in all camera apps as well as in the picture. Really annoying.
Well I got my refurb, it's got it's issues, 3 "ink" spots on the screen, my original had zero! I cannot undervolt by more than 25mA. My original could under volt by 150 across the board. The refurb gets very hot (approximately 100 degrees Fahrenheit with normal use) my original hardly ever broke 90. And my battery life is freaking **** with this new device. (I'm guessing heat is the issue here)
I'm really ****ing upset. Excuse my language..
The decision I cannot make is this.
Do I request T-Mobile to ship my original device back to me(it's still in transit just dropped it off today), and either 1 deal with the camera smudge, or 2 take apart both devices and swap the camera modules?
I looked all over YouTube, I cannot find anyone saying there is a warranty sticker covering any screws.
Does anyone know if they can tell if the device was disassembled? I have professional tools so I won't leave markings behind.
Simply put, I hate this "new" device.
I don't understand why companies give refurbished devices for warranty when I am paying full price for a brand new device that should last at least a year. It's not my fault something happened that was out of my control..
Thanks for putting up with my rant lol.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
I can understand your frustration With my experience working foe Tmobile and having done countless warranty exchanges since the my touch, they will not return your original device. Unless you cannsomehowncontact ups and have them stop transit and send it back and return the one they sent you. You should contact tkobile again and tell them what happened. Afaik they will not return it back to you. When it gets to their processing center it'll get factory reset, processed and possibly put back up as a refurb if it passes all their tests. You do have the option of requesting another warranty exchange, possibly going to retention this time or a higher tier of tech support.
Sent from my SGH-T999 using xda app-developers app

monkeypaws said:
I can understand your frustration With my experience working foe Tmobile and having done countless warranty exchanges since the my touch, they will not return your original device. Unless you cannsomehowncontact ups and have them stop transit and send it back and return the one they sent you. You should contact tkobile again and tell them what happened. Afaik they will not return it back to you. When it gets to their processing center it'll get factory reset, processed and possibly put back up as a refurb if it passes all their tests. You do have the option of requesting another warranty exchange, possibly going to retention this time or a higher tier of tech support.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Thanks for the reply. I was wishing to talk to someone who works for them. I really hate the newer one they sent me. No matter what ROM, kernel, modem it lasts at most about 8 hours 2 hours screen on time. And the phone gets almost too hot to hold . If I didn't have an otter box, i prolly wouldn't be able to hold it. And the worst part is is the freaking screen spots. I get its a known issue with the super amoled but Christ the phones not been released even a year! Not to mention the o e I paid full price for was/is flawless despite the camera smudge.
I'm calling them today after work and am not going to be as nice as I usually am.. I hate this ****..
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2

elesbb said:
Thanks for the reply. I was wishing to talk to someone who works for them. I really hate the newer one they sent me. No matter what ROM, kernel, modem it lasts at most about 8 hours 2 hours screen on time. And the phone gets almost too hot to hold . If I didn't have an otter box, i prolly wouldn't be able to hold it. And the worst part is is the freaking screen spots. I get its a known issue with the super amoled but Christ the phones not been released even a year! Not to mention the o e I paid full price for was/is flawless despite the camera smudge.
I'm calling them today after work and am not going to be as nice as I usually am.. I hate this ****..
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
I'd do that too. With the sgs2 I went through five warranty exchanges. They wouldn't offer me anything else because apparently it was the best phone they had even though they had the presale of the sgs3 going on when this happened. That's what drove me to sell it and buy a gnex. Long story short in back here.
Sent from my SGH-T999 using xda app-developers app

monkeypaws said:
I'd do that too. With the sgs2 I went through five warranty exchanges. They wouldn't offer me anything else because apparently it was the best phone they had even though they had the presale of the sgs3 going on when this happened. That's what drove me to sell it and buy a gnex. Long story short in back here.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
So they want me to send this one back, and when they receive it, they will send another one back..
Sent from my SGH-T999 using Tapatalk 2

If I get the original one back, does anyone know if they can tell I had it apart?
Sent from my SGH-T999 using Tapatalk 2

I feel your pain. They pulled the same refurbished bs on me before too. And a buddy of mine on Verizon got sent back a completely different (and lower end) refurbished phone with their insurance.
I know it doesn't help your current situation, but for your next phone I suggest you check out Square Trade. They actually treat you right & are fair and honest. Only thing is they don't cover theft. But I know they WON'T send you back a freaking refurbished phone. I used them once and they were great.
Sent from my SGH-T999 using xda app-developers app

MotorcycleKopp said:
I feel your pain. They pulled the same refurbished bs on me before too. And a buddy of mine on Verizon got sent back a completely different (and lower end) refurbished phone with their insurance.
I know it doesn't help your current situation, but for your next phone I suggest you check out Square Trade. They actually treat you right & are fair and honest. Only thing is they don't cover theft. But I know they WON'T send you back a freaking refurbished phone. I used them once and they were great.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Next phone I'm saying efff you to everyone. No warranty for me, no insurance either. I'm fixing it myself. Either way I'm losing money.
Sent from my SGH-T999 using Tapatalk 2

elesbb said:
So they want me to send this one back, and when they receive it, they will send another one back..
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
Did you call? Are they sending your original back?
Sent from my SGH-T999 using xda app-developers app

monkeypaws said:
Did you call? Are they sending your original back?
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
I called. And they can't send the original back. But they want me to send the one I have now back and once they receive it they will send me out another one. And they said they made a note that it is my second replacement so they said hopefully it will be a brand new device.
Sent from my SGH-T999 using Tapatalk 2

Htc denied my warranty

I sent my htc one x for repair it had a screen issue where black screen and no led lights at all .the phone has never had a unlocked bootloader nor water damage .they want me to pay 200 dollars for the repair due to they said it had a small scratch on the outer shell what should I do file a class action lawsuit ? Has any one dealt with htc before.

Small scratch in the outer shell? I sent my phone which was in pretty bad shape, cuz I had the WIFI and no-focus camera issues and they gave me a new one...so fight your claim.

U can try send a mail to htc with the paper that they reject ur repair n see what they say
Sent from my HTC One X using xda premium

I had my original HOX replaced with a second one even with scraches on the case. And the second HTC replaced with a HTC+ for free, while the second one had other scraches on it too. Just try to talk to a HTC repressentative, they are really helpful. That's how it worked for me.
Best of luck.
Pushu.X
Sent from my HTC One X+ using Tapatalk 2

Thats what im gonna do, but they shipped back to me already so I won't be able to ship back til april 2 that's when my phone arrives unrepaired. They want me to pay for new screen and outer caseing total of 200.00. I hope the 2nd time is a charm oh and the corporate office is 20 minutes away from me lol

Just try to talk to a HTC repressentative, they are really helpful. That's how it worked for me.

AW: Htc denied my warranty
I just swapped my HOX that was unlocked plus with some dents and scratches. Thats odd
Sent from my HTC One X using xda premium

Odp: Htc denied my warranty
I got mine repaired, and it was scratched badly. And they replaced my housing with a new one
Send from my Asus Nexus 7.
POOOLSKAAAA BIALOOOO CZEEERWONIIIII!!!!!

gallardo5 said:
I got mine repaired, and it was scratched badly. And they replaced my housing with a new one
Send from my Asus Nexus 7.
POOOLSKAAAA BIALOOOO CZEEERWONIIIII!!!!!
Click to expand...
Click to collapse
Hopefully they will the 2nd time.
samsung wishes it was an iphone

Ring them take note of the name of the person and always ask to speak to them that way they will hopefully try n go out there way to be helpful at least thus way if u want to complain ud know who to complain about both shudder end in a result.
Sent from my HTC One X using xda premium

I got mine replaced even though mine was bootloader unlocked and was running a custom rom...my HOX had issues with network..just could not register network...they replaced it without charging anything...I guess I was lucky
Sent from my GT-N7100 using xda premium

I am so dissatisfied about HTC Care, and I consider them the worst one to deal with (In a way, where they try to run away from their responsibilities as a way of cutting-costs!).
Let's just start saying, I gave them my phone + a technical paper which describes all the problem I am suffering from my phone, in addition to that I wrote my phone number ,and asked them if something isn't clear let them call me.
So, after waiting 5 days and no body called me, I assumed everything went fine, and decided to call them for checking. So, according to them, they didn't discover any fault about my phone! They couldn't see the visible yellow spot on my screen, and neither they find a problem in my flickering GPS ,and the other problems I told them about.
I called them for reinspecting my phone, and after spending more than 1 hour with them, they told me nothing to fix, and I will get my phone on Saturday.
Yet, I didn't receive my phone as they promised... You can only imagine of how happy I am about my first phone with HTC. :\

neuTrue said:
I am so dissatisfied about HTC Care, and I consider them the worst one to deal with (In a way, where they try to run away from their responsibilities as a way of cutting-costs!).
Let's just start saying, I gave them my phone + a technical paper which describes all the problem I am suffering from my phone, in addition to that I wrote my phone number ,and asked them if something isn't clear let them call me.
So, after waiting 5 days and no body called me, I assumed everything went fine, and decided to call them for checking. So, according to them, they didn't discover any fault about my phone! They couldn't see the visible yellow spot on my screen, and neither they find a problem in my flickering GPS ,and the other problems I told them about.
I called them for reinspecting my phone, and after spending more than 1 hour with them, they told me nothing to fix, and I will get my phone on Saturday.
Yet, I didn't receive my phone as they promised... You can only imagine of how happy I am about my first phone with HTC. :\
Click to expand...
Click to collapse
If you know a lawyer let him call them for a friendly talk
Sent from my HTC One X using Tapatalk 2

and313 said:
If you know a lawyer let him call them for a friendly talk
Click to expand...
Click to collapse
Thanks for your suggestion, one of my family members is a lawyer, and my (upcoming) brother in law is studying to be a lawyer as well.
I just find it frustrating to deal with HTC Care, (they are the one who needs customers ,and nothing special to make me stick with them for my next phone). Let be honest, HTC need to build a good reputation among their users ,and currently not only they are failing to do so, they forcing their customers to run away from them.
I got couple of ideas to do with my phone (I'l be listing them, in case someone get use of them), and screw HTC care.
1- Replacing my battery with One X+, this will greatly reduce my battery temperature and will prevent my screen from showing the yellow spot.
2- I'll pull up the antenna pins to get a better GPS,Wifi, and better 3G/2G Signal (thanks to gabrielvl for his creative way of fixing these issues).
3- Cleaning earpiece for better sound/clarity.

Ill be happy if they fixed my phone but im skeptical of sending it in for the second time .fighting with htc is like fighting a locked door with a dead bolt.what will tier 2 do for me except tell me I have to pay atleast I have my note 2 as a backup until then.i wanna file a class action lawsuit against htc but I don't know where to begin.

rootyourphones said:
Ill be happy if they fixed my phone but im skeptical of sending it in for the second time .fighting with htc is like fighting a locked door with a dead bolt.what will tier 2 do for me except tell me I have to pay atleast I have my note 2 as a backup until then.i wanna file a class action lawsuit against htc but I don't know where to begin.
Click to expand...
Click to collapse
And what do you hope to achieve by doing so? You won't get any compensation worth worrying about, all you'll do is make some lawyers rich.
I wouldn't be seeking legal advice from a phone forum.
You know what? I think you just want to have a whine that you didn't get your way. Best to seek sympathy from your mum or girlfriend, not a phone forum on the internet and not the courts.

BenPope said:
And what do you hope to achieve by doing so? You won't get any compensation worth worrying about, all you'll do is make some lawyers rich.
I wouldn't be seeking legal advice from a phone forum.
You know what? I think you just want to have a whine that you didn't get your way. Best to seek sympathy from your mum or girlfriend, not a phone forum on the internet and not the courts.
Click to expand...
Click to collapse
Hey im not seeking sympathy buddy im just asking and u ask what will it do for people like you well it can get htc act together Im not the only one thinking of doing this .would u be mad if u paid retail for a note 2 and samsung refused to fix it under warranty I bet you would.
samsung wishes it was an iphone

My HTC is a good phone but HTC need to relook at their customer service.
One wonders if the powers that be are aware of what happens further down the line.
---------- Post added at 03:44 PM ---------- Previous post was at 03:28 PM ----------
rootyourphones said:
Ill be happy if they fixed my phone but im skeptical of sending it in for the second time .fighting with htc is like fighting a locked door with a dead bolt.what will tier 2 do for me except tell me I have to pay atleast I have my note 2 as a backup until then.i wanna file a class action lawsuit against htc but I don't know where to begin.
Click to expand...
Click to collapse
Go for it.

So here's my update got my phone back unrepaired and after I did a htc survey and give them Bad review .few hours after that they called me and apologise and ask me to ship it back to get it fixed free.so they must have a heart somewhere.

That's what I was talking about. Good for you.
As a tip for future reference, not that I'm wishing that will be the case, try to keep in touch with the same representative. It helps... A LOT.
That's what I did and now I own a HOX+ network unlocked, absolutely free of charge due to the incompetence of the repair shop...
Really nice to hear that they still offer the support we used to know and expect from HTC.
Best regards.
Pushu.X
Sent from my HTC One X+ using Tapatalk 2

Verizon certified replacements

what are y'alls experiences with verizon's certified/refurbed replacements? quality, condition, etc. more than anything, i'm worried that the battery it comes with will be in poor condition.
I'm getting my htc one replaced for the purple-tint camera issue (which, btw, both verizon and htc acknowledge for hardware repair/replacement). iI can either 1) have htc repair my phone, but i have to send it in and go without it for a couple of weeks, or b) i can get it replaced by verizon, but will almost certainly get a certified like-new, which is fine as long as its 'like new'.
thoughts/opinions/experiences?
i'll let y'all know if the camera issue is fixed

murtaza217 said:
what are y'alls experiences with verizon's certified/refurbed replacements? quality, condition, etc. more than anything, i'm worried that the battery it comes with will be in poor condition.
I'm getting my htc one replaced for the purple-tint camera issue (which, btw, both verizon and htc acknowledge for hardware repair/replacement). iI can either 1) have htc repair my phone, but i have to send it in and go without it for a couple of weeks, or b) i can get it replaced by verizon, but will almost certainly get a certified like-new, which is fine as long as its 'like new'.
thoughts/opinions/experiences?
i'll let y'all know if the camera issue is fixed
Click to expand...
Click to collapse
I've had a mixed bag in regards to this. One swap of a Razr arrived with chips out of the display and scratches on the casing. The next swap after that was fine. I had an iphone 4 that I had to have swapped bc it had a bad charge port and the iphone I received had a non-functional display. Keep in mind this was years ago and they could have remedied those issues by now (so don't freak out lol). Just relaying my experiences.
If you go the Verizon route I'd like to see what the exchanged device you receive is like as far as condition goes. My One has the issue as well but I can't send it in to HTC and be without it for 2 weeks. If you get a decent device I might roll the dice with Verizon replacement again.

I have had two replacements, both were perfect condition and the batteries were like brand new. Neither had camera issues. Not a single problem so far.
Sent from my HTC6500LVW using XDA Premium 4 mobile app

BreakingVZW said:
I've had a mixed bag in regards to this. One swap of a Razr arrived with chips out of the display and scratches on the casing. The next swap after that was fine. I had an iphone 4 that I had to have swapped bc it had a bad charge port and the iphone I received had a non-functional display. Keep in mind this was years ago and they could have remedied those issues by now (so don't freak out lol). Just relaying my experiences.
If you go the Verizon route I'd like to see what the exchanged device you receive is like as far as condition goes. My One has the issue as well but I can't send it in to HTC and be without it for 2 weeks. If you get a decent device I might roll the dice with Verizon replacement again.
Click to expand...
Click to collapse
its a serious brawl between the impatient and the paranoid sides of my psyche lol. so the vzw dude said they can send a replacement, after which i have 5 days to send my device or send the refurb back. so i figure i'll test out the CLN, if its no good i'll send my phone to htc.
i'll definitely let you know how it goes.
kdj67f said:
I have had two replacements, both were perfect condition and the batteries were like brand new. Neither had camera issues. Not a single problem so far.
Click to expand...
Click to collapse
thanks for the reassurance! hopefully i have the same results :fingers-crossed:

On my replacement the bottom speaker grill is not even attached on one side. 100 point inspection my ass!!
Sent from my HTC6500LVW using Tapatalk

dogredwing1 said:
On my replacement the bottom speaker grill is not even attached on one side. 100 point inspection my ass!!
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
damn that's messed up. you should be able to get another replacement though right?

On this issue I can tell you first hand. I worked as a Service Tech back in Eris days and 90% of their stock was refurbished through a company who did horrible work. Every customer I dealt with came back numerous time before finding a reliable device. Now to say with HTC One most likely you will get a used like new device. They haven't had enough returns to refurbish at this point. Their knowledge of the device is zero..zero!! I would definitely grab it up while you can.
Sent from my HTC6500LVW using XDA Premium 4 mobile app

cornjo said:
On this issue I can tell you first hand. I worked as a Service Tech back in Eris days and 90% of their stock was refurbished through a company who did horrible work. Every customer I dealt with came back numerous time before finding a reliable device. Now to say with HTC One most likely you will get a used like new device. They haven't had enough returns to refurbish at this point. Their knowledge of the device is zero..zero!! I would definitely grab it up while you can.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
:fingers-crossed: hope you're right. the only other consideration being that it has a non-defect camera/sensor

OP if you have the ability to send the phone to HTC i would. Ive had nothing but problems with VZW CLN program. I went through 3 HTC rezounds. First was DOA, second the headphone jack wouldn't work, third the screen wasn't glued to the LCD letting dust in.
i ended up going to insurance and have them get me a new phone, at the time all they had was an Inc 4g LTE so i said SOLD. Never again will i deal with VZW repairs.
just my $.02
---------- Post added at 03:25 PM ---------- Previous post was at 03:23 PM ----------
cornjo said:
On this issue I can tell you first hand. I worked as a Service Tech back in Eris days and 90% of their stock was refurbished through a company who did horrible work. Every customer I dealt with came back numerous time before finding a reliable device. Now to say with HTC One most likely you will get a used like new device. They haven't had enough returns to refurbish at this point. Their knowledge of the device is zero..zero!! I would definitely grab it up while you can.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
OMG the true shall set you free! i knew they outsourced to the lowest bidder. thank you for the conformation.

synisterwolf said:
OP if you have the ability to send the phone to HTC i would. Ive had nothing but problems with VZW CLN program. I went through 3 HTC rezounds. First was DOA, second the headphone jack wouldn't work, third the screen wasn't glued to the LCD letting dust in.
i ended up going to insurance and have them get me a new phone, at the time all they had was an Inc 4g LTE so i said SOLD. Never again will i deal with VZW repairs.
just my $.02
---------- Post added at 03:25 PM ---------- Previous post was at 03:23 PM ----------
OMG the true shall set you free! i knew they outsourced to the lowest bidder. thank you for the conformation.
Click to expand...
Click to collapse
Yeah I hated to let the cat out of the bag..they made me sign a waiver years ago to not let their TRADE secrets out..lol
that's how a big company rolls dude..most of the time I had to fix the refurbs to give to customers because they did a sad job. Did they test the device._ _ _ no. C'mon I had a dude escalate because of this and a coworker had to call the police.

Well it seems more ppl than not have had bad experiences with vzw swaps. Hopefully you luck out OP
Sent from my HTC6500LVW using XDA Premium 4 mobile app

BreakingVZW said:
Well it seems more ppl than not have had bad experiences with vzw swaps. Hopefully you luck out OP
Sent from my HTC6500LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Yeah damn I'm gonna stress test the heck out of their replacement for a couple of days before/if I send mine back.
Sent from my HTC6500LVW using Tapatalk

cornjo said:
They haven't had enough returns to refurbish at this point. Their knowledge of the device is zero..zero!! I would definitely grab it up while you can.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
To clarify cornjo, are you saying you think I'll have better or worse luck than when you were working for vz tech?
Sent from my HTC6500LVW using Tapatalk

You'll have better luck not dealing with the store grab the certified replacement it's probably a device they used to test with because not many HTC One's have been returned..shows how good the device is bro.
Sent from my HTC6500LVW using XDA Premium 4 mobile app

I had replaced a Galaxy Nexus (original). I got one back that had no physical camera
Sent from my HTC6500LVW using Tapatalk

burningfire87 said:
I had replaced a Galaxy Nexus (original). I got one back that had no physical camera
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
jeez wtf! you'd think someone would notice before they put it in the box. its practically comical at this point. i'm having a hard time believing the replacement system can be THIS bad. If anything i'm hoping the phone they send me is ludicrously inadequate so i can demand a brand new one.

I thought it was hilarious I emailed them a pic they overnighted me a new one before I sent the useless one back
Sent from my HTC6500LVW using Tapatalk

Don't get me started...CLNR phones are a horrible gamble..I think I'm on my 7th/8th Rezound (back to back returns). Loose screens, overheating, defective cameras, etc). I don't like being toyed with. I did tons of research, found out that they were outsourcing the repairs to some cheap company (something like "PCM"?). They kept trying to give me a new lower spec phone for a while too and I had them on file lying to me about sending me a new Rezound TWICE. Finally escalated the sh*t out of the issue and found the "president" of the So Cal headquarters. So...yeah, be careful.
tl;dr
The more you know about Verizon the worse it gets.
Sent from my ADR6425LVW using xda app-developers app

burningfire87 said:
I had replaced a Galaxy Nexus (original). I got one back that had no physical camera
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
lol uhhhh... Wasn't a camera standard on the Nexus? How the hell?
Verizon is comprised of a bunch of douchebags

I have minor backlight bleed from the home button but everything else is flawless (I'm trying to overcome my OCD and keep it LOL). But on topic Verizon CLNR's are beyond ass.

Broken plastic trim

Factory defect or are they going to say I caused this? the phone was never dropped and shows no signs of being dropped. I can only assume this is a result of taking my phone out of the case often. I have a tech21 case and I do take the phone out daily. Either way T-Mobile said they would credit me the charge if any. I just wanted to get some ideas on how this happened and what you think they will say caused it.
View attachment 2713012

Well it's plastic, weak plastic for that matter. I remember that my Note 2 trim was damaged from removing a stiff TPU case a few times.
Maybe Samsung should quit producing theses phones with plastic trims.

Mine broke in the exact same place yesterday. I haven't used a case much at all but I did think that when I have the taking in and out might be the reason.
I never got insurance with t mobile so didn't think about taking in. I guess I can live with it for now. Maybe put a case on
Grande Note 3

That type of breakage is from user error.
Sent from my SM-N900T using Tapatalk

princeasi said:
That type of breakage is from user error.
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
And that post was from an idiot. Unless you can prove your comments please leave them to yourself. Still laughing as I finish this post. I Used the phone to make calls improperly..... my kung fu grip is too strong?

.....but your the one with a broken note 3. Now it's ugly lolll good day to you sir ?
Sent from my SM-N900T using Tapatalk

True, I dinged my volume rocker to the point that it bent. Took it back to Costco (you get 90 days return there) and swapped it out for a new one. I hated just knowing my volume rocker was dinged on a brand new note 3.
My advice working for tmobile tech support (the guys that exchange your phone). Your worrying too much, this is a manufacturer defect. They will not charge you a out of warranty fee as long as the rep notes that it NOT user error.
Sent from my SM-N900T using xda app-developers app

princeasi said:
.....but your the one with a broken note 3. Now it's ugly lolll good day to you sir ?
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Learn to read. My NEW one is coming today and I will not have to pay the deductible. troll feeding over.

hucesar1017 said:
True, I dinged my volume rocker to the point that it bent. Took it back to Costco (you get 90 days return there) and swapped it out for a new one. I hated just knowing my volume rocker was dinged on a brand new note 3.
My advice working for tmobile tech support (the guys that exchange your phone). Your worrying too much, this is a manufacturer defect. They will not charge you a out of warranty fee as long as the rep notes that it NOT user error.
Sent from my SM-N900T using xda app-developers app
Click to expand...
Click to collapse
The Rep was some old lady that i have to repeat my name to 3 times. I don't even think she understood what the exact damage was. Good thing is she said i would be credited if i was charged.

flexte said:
Learn to read. My NEW one is coming today and I will not have to pay the deductible. troll feeding over.
Click to expand...
Click to collapse
No matter how many times you may throw insults, the fact of the matter is, that damage is from user error, and now you'll be receiving a refurbished phone that someone else probably abused, like the one pictured in the 1st post lol. Good luck on your refurbished phone ?
Sent from my SM-N900T using Tapatalk

My first one did the same thing and I didn't know what happened. I sent it back and got a replacement
Sent from my SM-N900T using XDA Free mobile app

PrettyPryncess said:
My first one did the same thing and I didn't know what happened. I sent it back and got a replacement
Sent from my SM-N900T using XDA Free mobile app
Click to expand...
Click to collapse
How's the new one you got?

Mine lasted 6 months not a scratch, no chipping and worked fine until this happened over the weekend. if it is happening it to everyone in the same place its a stress area that wasn't picked up during testing. I can only assume it had to do with case removal. Can someone else that did not have this problem confirm they did or did not remove the phone from a tight case on a regular basis? A store rep looked at mine and asked if i sat on the phone which I never have.

How did you get your phone replaced? Does t mobile have insurance for this sort of stuff?
Grande Note 3

Not trying to be a [email protected] but if you broke it from removing a "tight" case, then it's your fault. If the case was other than an official Samsung product, it's your fault. It's a defect if you open the box and the crack was there, or suddenly you looked at it and the breakage manifested before eyes without your intervention none whatsoever. Anything else, it's user error!
Sent from my SM-N900T using Tapatalk

I have a business account and have been with tmobile for years so the gave me a one time replacement free of charge. As far as explaining to them how it happened i have no clue. User error ks hard to phathom because these phones should me able to be taken in and out of the case i bought from tmobile. I am not even sure thats how it happened because it did not break in front of my eyes. Good luck. And to the troll if a refurbished phone bothers you how do uou have sex with women other than virgins. That beat up ***** has got to bother u more than a previously used phone.

Well now I wont be surprised in the future when this happens to my phone too.

flexte said:
I have a business account and have been with tmobile for years so the gave me a one time replacement free of charge. As far as explaining to them how it happened i have no clue. User error ks hard to phathom because these phones should me able to be taken in and out of the case i bought from tmobile. I am not even sure thats how it happened because it did not break in front of my eyes. Good luck. And to the troll if a refurbished phone bothers you how do uou have sex with women other than virgins. That beat up ***** has got to bother u more than a previously used phone.
Click to expand...
Click to collapse
In my statements, I never implied any similarities between women and material objects, YOU did! I place women on a much higher pedestal than that! I'd also like to add that I've never had a problem accepting a refurbished phone over a new "only" and "only" if I know for a fact that it'll be a greater gain for me to trade in my original unit which I know has only been used by me. You on the other hand allowed your phone to get borked. Next you come here and post photos which clearly shows the breakage was caused from some type of stress or tension applied wrongly, which you are responsible for, and you wanna shift blame and yell defect! You defected the phone by not being careful as you should've. But hey there's no reason to be mad. You got you a refurbished Note 3 which more than likely most of its mileage are from the previous owner's bathroom usage, but I guess we'll never exactly know that, but hey as long as it works, right lol? ?
Sent from my SM-N900T using Tapatalk

flexte said:
... Can someone else that did not have this problem confirm they did or did not remove the phone from a tight case on a regular basis? A store rep looked at mine and asked if i sat on the phone which I never have.
Click to expand...
Click to collapse
I've not had this problem. I rarely take it out of the case. Pretty much the only time would be to do a battery pull which is seldom. Case was a slip on type which is fairly tight.
No breaks on any parts so far and I've had the phone since Oct. I don't use the Stylus often either though.

princeasi said:
In my statements, I never implied any similarities between women and material objects, YOU did! I place women on a much higher pedestal than that! I'd also like to add that I've never had a problem accepting a refurbished phone over a new "only" and "only" if I know for a fact that it'll be a greater gain for me to trade in my original unit which I know has only been used by me. You on the other hand allowed your phone to get borked. Next you come here and post photos which clearly shows the breakage was caused from some type of stress or tension applied wrongly, which you are responsible for, and you wanna shift blame and yell defect! You defected the phone by not being careful as you should've. But hey there's no reason to be mad. You got you a refurbished Note 3 which more than likely most of its mileage are from the previous owner's bathroom usage, but I guess we'll never exactly know that, but hey as long as it works, right lol? ?
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Hey tough guy check your PM