[Q] Return to stock [SOLVED] - Galaxy Note II Q&A, Help & Troubleshooting

Hi,
I guess I'm gonna have to return to stock state in order to send the phone for warranty (dead pixel line all along the screen)
I plan to flash a stock ROM with PC or Mobile Odin.
My questions are :
Will it be enough ?
Will it reset the counter and install the stock recovery ?
Shall I have to use triangle away before ?
Thanks in advance.

laloutre said:
Hi,
I guess I'm gonna have to return to stock state in order to send the phone for warranty (dead pixel line all along the screen)
I plan to flash a stock ROM with PC or Mobile Odin.
My questions are :
Will it be enough ?
Will it reset the counter and install the stock recovery ?
Shall I have to use triangle away before ?
Thanks in advance.
Click to expand...
Click to collapse
What i did is flash the stock firmware with Mobile Odin Pro, used Triangle Away to reset the flash counter. Flashed the stock firmware again with PC Odin and did a data factory reset after first boot in settings, backup and restore. Status should say Normal.

I confirm it worked well (except I forgot to check the option to auto root the first stock ROM)
Now I have to wait for it to come back from warranty... I hope it won't be too long, but I miss my toy already

Related

possible to return to all stock

is there a way to reset phone to stock after rooting. like return original recovery, rom and reset triangle. i was able to restore stock rom and reset counter bunt when i tried installing old recovery after the counter reseted again
urwifeismyslave said:
is there a way to reset phone to stock after rooting. like return original recovery, rom and reset triangle. i was able to restore stock rom and reset counter bunt when i tried installing old recovery after the counter reseted again
Click to expand...
Click to collapse
1st.download stock firmware. Flash via Odin
2nd. Reroot with Chainfire auto root then reset counter with Triangle Away.
3 th. UNROOT,superSU / setting/ full unroot.
Now completely stock.
how can i check the counter with out me triggering it to add a point
urwifeismyslave said:
how can i check the counter with out me triggering it to add a point
Click to expand...
Click to collapse
You will not increase counter if you only check.Btw, why you need to flash stock recovery again when you ready on stock ?
how do i check the counter? download mode right? i just wanna put everything back to stock and wait for updates that samsung put out. we dont have much dev support yet so not much roms to choose from unlike the 7100 model. i think i got everything to stock now just not sure about my counter. also when i click on software update nothing happens it wont stop searching. did i do something wrong with my phone. its not giving me an answer like no updates available or ur phone is up to date.
urwifeismyslave said:
how do i check the counter? download mode right? i just wanna put everything back to stock and wait for updates that samsung put out. we dont have much dev support yet so not much roms to choose from unlike the 7100 model. i think i got everything to stock now just not sure about my counter. also when i click on software update nothing happens it wont stop searching. did i do something wrong with my phone. its not giving me an answer like no updates available or ur phone is up to date.
Click to expand...
Click to collapse
Download mode check counter,yes. Go to system setting/about device/status/ at device status should be Offical not Modified.
simplelife said:
Download mode check counter,yes. Go to system setting/about device/status/ at device status should be Offical not Modified.
Click to expand...
Click to collapse
everything is stock recovery and rom but it still says modified
urwifeismyslave said:
everything is stock recovery and rom but it still says modified
Click to expand...
Click to collapse
Did you exactly do step by step I post #2 if so you won't have this issue. Device status must be Offical that reason why you can't get update.
i did the cf root unroot method with the triangle app and supersu. i downloaded stock rom and installed using odin.
Did you do a factory reset, since Odining back stock? If not try it.

Returning to samsung for warranty claim

Hi guys,
I am returning the unit to samsung for some issues, its under warranty and i have rooted the phone,
What all things are to be done before returning the phone? I mean how do i unroot again?
Sent from my GT-N7100
There are tutorials in this forum. Another thing to check is your flash count, if it's above zero then you'll need to reset it. I recently returned my note 2 for a warranty claim. Whilst I was rooted I used triangle away to reset my flash counter, then unrooted through SuperSU. Then just did a factory reset.
I have heard that sometimes triangle away can brick ur phone? What are the chances?
Can u confirm the below steps?
1. Use triangle away to reset the flash counter.
2. In super su, settings, use full unroot option.
3. Reset phone from settings menu.
Is that correct?
Sent from my GT-N7100
pratik_193 said:
I have heard that sometimes triangle away can brick ur phone? What are the chances?
Can u confirm the below steps?
1. Use triangle away to reset the flash counter.
2. In super su, settings, use full unroot option.
3. Reset phone from settings menu.
Is that correct?
Sent from my GT-N7100
Click to expand...
Click to collapse
Once you have reset flash counter with triangle away, then just back up your data and fully wipe device to be on the safe side. Then just flash a stock rom using ODIN. And youre good to go.
Thanks,
But, i have just rooted & not installed any custom rom, so in this case also do i need to flash the stock ROM? Or i can just reset the flash counter using triangle away & return for warranty?
Using triangle away you can just reset counter, it doesn't unroot (triangle itself requires root )
You can simply unroot from supersu setting, or most clean way is to Reflash stock rom.
Remember before reseting flash counter, make sure you have stock kernel and recover, otherwise it will raise again.
Sent from my GT-N7100 using xda premium

problem with unrooting. please help.

I unrooted my S3 by running triangle away to reset the counter and then installing mobile odin and flashing the stock rom from sammobile.com. After flashing I did a factory reset to wipe out the apps (I.e. SuperSU).
The issue is that now in download mode it shows that there is a custom rom and the count is one. I understand that this will void my warranty. However it is no longer rooted so how can I wipe out that counter so I can send my phone in for a warranty claim?
jim.thornton said:
I unrooted my S3 by running triangle away to reset the counter and then installing mobile odin and flashing the stock rom from sammobile.com. After flashing I did a factory reset to wipe out the apps (I.e. SuperSU).
The issue is that now in download mode it shows that there is a custom rom and the count is one. I understand that this will void my warranty. However it is no longer rooted so how can I wipe out that counter so I can send my phone in for a warranty claim?
Click to expand...
Click to collapse
Flashing stock triggers the counter, it's normal. It's their update and should be fine. If they ask questions (highly doubt they will), you just say that you updated your firmware.
You would need to reroot and run triangle away again, but you should use the desktop odin to keep from changing the flash counter again.
Sent from my SAMSUNG-SGH-I747 using xda premium
I believe mobile Odin unroot triggers the flash counter. As mentioned above, use desktop Odin.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 4 Beta
BWolf56 said:
Flashing stock triggers the counter, it's normal. It's their update and should be fine. If they ask questions (highly doubt they will), you just say that you updated your firmware.
Click to expand...
Click to collapse
Just curious if you have ever sent in a phone with the flash counter like this.
I just got a response back from Samsung that they will not cover the warranty repair because it was rooted. I completely removed root by using the following steps:
1. Installed Trianagle Away and reset to 0
2. Installed mobile odin and flashed sammobile stock firmware
3. Did a factory reset to wipe out all apps.
They still came back and knew it was rooted. I couldn't use the desktop version of odin because my cable wasn't working correctly and could have easily lost connection and bricked my device.
Please advise if there is anything I can do now.
jim.thornton said:
Just curious if you have ever sent in a phone with the flash counter like this.
I just got a response back from Samsung that they will not cover the warranty repair because it was rooted. I completely removed root by using the following steps:
1. Installed Trianagle Away and reset to 0
2. Installed mobile odin and flashed sammobile stock firmware
3. Did a factory reset to wipe out all apps.
They still came back and knew it was rooted. I couldn't use the desktop version of odin because my cable wasn't working correctly and could have easily lost connection and bricked my device.
Please advise if there is anything I can do now.
Click to expand...
Click to collapse
Flashing with mobile odin triggers the flash counter, therefor, they knew you used another way than theirs to flash the update. I'm not so sure what can be done from there. Maybe you can call them and make up some story, not sure.
Is there any other way to flash their stock rom? I'm running linux... I couldn't use the USB cable because I wasn't getting a PC connection so is there any way to flash a rom without the USB cable? I could tell them I did that. Or, is there any way to root a device without the USB cable. I could tell them that I followed a guide online to flash their stock rom.

[Q] Sending S3 back for insurance coverage. Need help getting rid of flash counter.

I've had my S3 for about 9 months. When I bought it from AT&T I also purchased the $10/month accidental insurance coverage. I'm glad I did now, because my phone's screen somehow got a hairline crack in it right across the center.
AT&T doesn't do the insurance themselves. Its handled through a company called "Asurion". The person at AT&T says I just call them, and they send me a new (refurb probably) phone, and then I send mine back. I don't know how picky they are about root and flash counters, but I want to try to be safe here.
Here's my problem: I've bought Triangle Away and it works perfectly, but I'm not clear on how to get back to stock and ALSO have the flash counter at 0.
I can reset the counter with root just fine, but then when I flash the stock boot image through odin to unroot, It shows up as a flash on the flash counter.
This is what I've done so far:
1- I was running CM10.1 IIRC
2- I downloaded and flashed the stock ICS build that my phone came with using odin and the S3 unified ToolKit
3- when I started the phone up, AT&T software update had me download and install JB 4.1.2
4- I rooted via ToolKit/Odin so that I could use triangle away
5- triangle away was successful in resetting my flash counter and system status
So right now I have my S3 on stock firmware with the flash counter and everything reset just fine, except its rooted. HOW DO I UNROOT MY DEVICE WITHOUT TRIPPING THE FLASH COUNTER AGAIN?
Thanks for any help! I'm sure I'm missing something simple.
I am sure you can just flash the latest stock .tar with Odin. If you are sending it back it doesn't hurt it. That would be easiest I think.
grenefroggie said:
I am sure you can just flash the latest stock .tar with Odin. If you are sending it back it doesn't hurt it. That would be easiest I think.
Click to expand...
Click to collapse
First of all, thank you for the swift reply.
That's what I've done, but you can still see that I've tampered with it because at that point when you enter download mode, you will see "CUSTOM BINARY DOWNLOAD: Yes (1 counts)"
Is there any way to eliminate that?
Jeoster said:
First of all, thank you for the swift reply.
That's what I've done, but you can still see that I've tampered with it because at that point when you enter download mode, you will see "CUSTOM BINARY DOWNLOAD: Yes (1 counts)"
Is there any way to eliminate that?
Click to expand...
Click to collapse
I actually just had to send my S3 back in. The best way to do it is flash a stock odin that's rooted, download triangle away, run it again, and then immediately unroot/remove triangle away and then boot into download mode to check. It should be fine, and then just send it back.
Follow this guide to root without tripping flash counter, credits to the OP of this thread:
http://forum.xda-developers.com/showthread.php?t=1739426
Good luck!
Boxy52 said:
I actually just had to send my S3 back in. The best way to do it is flash a stock odin that's rooted, download triangle away, run it again, and then immediately unroot/remove triangle away and then boot into download mode to check. It should be fine, and then just send it back.
Follow this guide to root without tripping flash counter, credits to the OP of this thread:
http://forum.xda-developers.com/showthread.php?t=1739426
Good luck!
Click to expand...
Click to collapse
Thanks.
How do I unroot without tripping the flash counter though? That's my real problem.
versed testype
OK so I think I've got it.
-I used triangle away
-I uninstalled triangle away
-I flashed the stock boot image through odin (which I think was unnecessary)
-I unrooted through the SuperUser app
Now my phone shows this on the download mode screen
ODIN MODE
PRODUCT NAME: SGH-I747
CUSTOM BINARY DOWNLOAD: No
CURRENT BINARY: Samsung Official
SYSTEM STATUS: Official
QUALCOMM SECUREBOOT: ENABLE
and the app "root checker basic" shows no root access.
I'm going to turn it off and on a few times and use it for a bit then re-check to make sure the flash counter stayed put. I've had issues where the flash counter mysteriously comes back even though I never flashed anything, but I have my fingers crossed.
is unrooting via the button in SuperUser suffient? seems too easy. I never knew you could unroot that way.
Easy out. Smash it to the point it won't come on.
I filed a claim today through asurion and am facing the exact same problem.
When I send back the phone, it will be a zip lock baggie of pieces after I ran over it
Sent from my SAMSUNG-SGH-I747 using XDA Premium 4 mobile app
I ran over mine a few times lol.. No flash counter no problem lol
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
__
I returned my broken i747 to assurion with synergy rom still on it. That was months ago and I've never heard anything from them.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Jeoster said:
I've had my S3 for about 9 months. When I bought it from AT&T I also purchased the $10/month accidental insurance coverage. I'm glad I did now, because my phone's screen somehow got a hairline crack in it right across the center.
AT&T doesn't do the insurance themselves. Its handled through a company called "Asurion". The person at AT&T says I just call them, and they send me a new (refurb probably) phone, and then I send mine back. I don't know how picky they are about root and flash counters, but I want to try to be safe here.
Here's my problem: I've bought Triangle Away and it works perfectly, but I'm not clear on how to get back to stock and ALSO have the flash counter at 0.
I can reset the counter with root just fine, but then when I flash the stock boot image through odin to unroot, It shows up as a flash on the flash counter.
This is what I've done so far:
1- I was running CM10.1 IIRC
2- I downloaded and flashed the stock ICS build that my phone came with using odin and the S3 unified ToolKit
3- when I started the phone up, AT&T software update had me download and install JB 4.1.2
4- I rooted via ToolKit/Odin so that I could use triangle away
5- triangle away was successful in resetting my flash counter and system status
So right now I have my S3 on stock firmware with the flash counter and everything reset just fine, except its rooted. HOW DO I UNROOT MY DEVICE WITHOUT TRIPPING THE FLASH COUNTER AGAIN?
Thanks for any help! I'm sure I'm missing something simple.
Click to expand...
Click to collapse
I download the upgrade tool from Samsung it flashes from download mode, every time it boot and sees the custom recovery it will trip the counter.
So I run triangle away pull the battery put the phone in download mode and run the Samsung file when it is done do factory reset and all should be good no root and flash counter at zero.

Question about flash counter/unrooting and warranty?

Hi, sorry for these noob questions.
I have to send my device back for warranty and I just learned about the flash counter. So used triangle away to set the number back to zero but my phone's device status still says "custom." I read somewhere that a factory reset would be able to change that back to normal. I will try that soon, but I haven't unrooted yet. I was going to flash a stock rom (also read that that would change device status back to "normal") after changing the flash counter number, but wouldn't that change it to 1? How do I unroot without triggering the flash counter? Thanks in advance!
What bootloader are you on?
serio22 said:
What bootloader are you on?
Click to expand...
Click to collapse
how do I check that?
Also, I tried flashing stock firmware with Odin before, but nothing happened except I lost root. And I forgot about the flash counter, so I rooted again and used Triangle Away. What do I do from here? I just went into download mode again, and binary status says "custom" instead of samsung official, even though I just used triangle away.
Can you post a picture of your download screen? Reason I ask is if you got knox bootloader your knox counter is most likely tripped and you can't reset it.. and to get official status you need to be completely stock, the system will check on every boot so no matter how many times you reset it, it will detect custom. You need to run triangle away, reboot straight to download mode and flash back to stock, after that reboot straight into recovery and do a factory reset. Those are the steps if I'm not mistaken
serio22 said:
Can you post a picture of your download screen? Reason I ask is if you got knox bootloader your knox counter is most likely tripped and you can't reset it.. and to get official status you need to be completely stock, the system will check on every boot so no matter how many times you reset it, it will detect custom. You need to run triangle away, reboot straight to download mode and flash back to stock, after that reboot straight into recovery and do a factory reset. Those are the steps if I'm not mistaken
Click to expand...
Click to collapse
do you mean a picture of my download mode screen? basically, this is what it says (I guess typing it out is better, since the words are very small anyways)
Odin Mode
product name: SGH-M919
current binary: custom
system status: custom
CSB-OEM_Config_LSB: 0x30
Write protection: enable
and then there's the big green android, and "downloading.. do not turn off target" under it.
I don't think I have the knox bootloader, because I never upgraded to 4.3. I was always using 4.2.2 android before I flashed a custom rom, and I also don't have the two knox lines showing up. I'm guessing I'm fine as long as I can revert back to original stock and get my phone to stop showing "custom"
I first flashed the stock rom with Odin, then I used triangle away, and then I factory reset it, which is why I don't understand why it still says "custom" in download mode, because I should be on the stock rom already. If I boot into download mode immediately after I use triangle away, it shows "official samsung," but if I try again later, it reverts back to "custom."
If I follow the steps you mentioned, would flashing the stock rom cause the flash counter to go to 1?
No it will not because it is official and unrooted.. was it rooted or did you have custom recovery? Just do it the way I posted and see if that works
serio22 said:
No it will not because it is official and unrooted.. was it rooted or did you have custom recovery? Just do it the way I posted and see if that works
Click to expand...
Click to collapse
your method worked! my phone's device status now says "official" and it no longer says custom when I boot into download mode. So, as long as my phone says those things and I reset the flash counter following your steps, I'll be fine right? Thank you so much!!
Yes.. no problem!
serio22 said:
Yes.. no problem!
Click to expand...
Click to collapse
sorry, I have one more question. you said to boot straight into download mode after using triangle away, so I pressed the top volume button to reboot normally, but then I immediately pulled out the battery, and then booted into download mode. The phone never had a chance to reboot, so there isn't a problem with what I did right?
I did the same thing after flashing. I just pulled out the battery, and then booted into recovery mode.
Thanks again!
Yeah that's not problem, that's actually what you want, to not give the system a chance to boot at all
serio22 said:
Yeah that's not problem, that's actually what you want, to not give the system a chance to boot at all
Click to expand...
Click to collapse
okay, again, thanks a lot!!
lalachata0 said:
okay, again, thanks a lot!!
Click to expand...
Click to collapse
I am trying to do something similar. I want to reset counter but it does not stick. ie when I use triangle away then reboot it still shows the count as 10.
Is there any way to get a stock kernel?
I am running stock rom that is rooted but kernel does not appear to be stock.
Right now I am looking for zip flashable NB4 kernel??
Looked for hours and cant find.
Or also would like any hints on how to get triangle reset to stick.
Thanks
shortbus1234 said:
I am trying to do something similar. I want to reset counter but it does not stick. ie when I use triangle away then reboot it still shows the count as 10.
Is there any way to get a stock kernel?
I am running stock rom that is rooted but kernel does not appear to be stock.
Right now I am looking for zip flashable NB4 kernel??
Looked for hours and cant find.
Or also would like any hints on how to get triangle reset to stick.
Thanks
Click to expand...
Click to collapse
I'm pretty sure you need to be on the stock kernal and recovery in order for triangle away to work. Maybe you should try flashing the stock rom, reroot and then use triangle away? that's what I did, because I wasn't using the stock samsung firmware
I flashed stock Firmware. It took 2 times with ODIN. The first flash added knox then I had to flash a second time to reinstall everything else. I now have a Knox 0x0 rooted phone. I was curious so I used towelroot and rooted the phone. Still 0x0 and root was succesful. I installed triangle away and it showed the counter was at 0.
Just unrooted and I will take back to tmobile to replace under warranty.
What they don't know will not hurt them.
It would encourage everyone wishing to have root to look into and support towelroot. It works great!!!!
Knox will still be tripped 0x1 if you flash custom ROM......but IMO it is worth it

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