Hello all,
Wanna ask about the flash counter as I want to claim warranty for my N7100.
I flashed my N7100 to old stock rom with Odin since I thought that firmware update cause some problem on my phone.
But revert back to old stock rom ain't fix the problem and I think I need to bring the device back to the retailer.
So my question is, when I flashed my N7100 back to old stock rom, does the flash counter activated?
Can I claim warranty as I already flashed my N7100 once with old official stock rom?
TQ.
zulljoe88 said:
Hello all,
Wanna ask about the flash counter as I want to claim warranty for my N7100.
I flashed my N7100 to old stock rom with Odin since I thought that firmware update cause some problem on my phone.
But revert back to old stock rom ain't fix the problem and I think I need to bring the device back to the retailer.
So my question is, when I flashed my N7100 back to old stock rom, does the flash counter activated?
Can I claim warranty as I already flashed my N7100 once with old official stock rom?
TQ.
Click to expand...
Click to collapse
The flashcounter is only activated if you flash custom software with PC Odin. Go in downloadmode and check the status. If the counter is raised, root your phone again, reset the counter with Triangle Away, flash the stock firmware with Odin and do a factory reset after that. Now the status should say normal and the binary counter should say 0.
Tq sir!
Already do that.
And a good news is I get a 1 to 1 exchange since the problem is from hardware faulty.
Thx for the reply.
Sent from my GT-N7100 using xda app-developers app
Related
Hi,
I guess I'm gonna have to return to stock state in order to send the phone for warranty (dead pixel line all along the screen)
I plan to flash a stock ROM with PC or Mobile Odin.
My questions are :
Will it be enough ?
Will it reset the counter and install the stock recovery ?
Shall I have to use triangle away before ?
Thanks in advance.
laloutre said:
Hi,
I guess I'm gonna have to return to stock state in order to send the phone for warranty (dead pixel line all along the screen)
I plan to flash a stock ROM with PC or Mobile Odin.
My questions are :
Will it be enough ?
Will it reset the counter and install the stock recovery ?
Shall I have to use triangle away before ?
Thanks in advance.
Click to expand...
Click to collapse
What i did is flash the stock firmware with Mobile Odin Pro, used Triangle Away to reset the flash counter. Flashed the stock firmware again with PC Odin and did a data factory reset after first boot in settings, backup and restore. Status should say Normal.
I confirm it worked well (except I forgot to check the option to auto root the first stock ROM)
Now I have to wait for it to come back from warranty... I hope it won't be too long, but I miss my toy already
I unrooted my S3 by running triangle away to reset the counter and then installing mobile odin and flashing the stock rom from sammobile.com. After flashing I did a factory reset to wipe out the apps (I.e. SuperSU).
The issue is that now in download mode it shows that there is a custom rom and the count is one. I understand that this will void my warranty. However it is no longer rooted so how can I wipe out that counter so I can send my phone in for a warranty claim?
jim.thornton said:
I unrooted my S3 by running triangle away to reset the counter and then installing mobile odin and flashing the stock rom from sammobile.com. After flashing I did a factory reset to wipe out the apps (I.e. SuperSU).
The issue is that now in download mode it shows that there is a custom rom and the count is one. I understand that this will void my warranty. However it is no longer rooted so how can I wipe out that counter so I can send my phone in for a warranty claim?
Click to expand...
Click to collapse
Flashing stock triggers the counter, it's normal. It's their update and should be fine. If they ask questions (highly doubt they will), you just say that you updated your firmware.
You would need to reroot and run triangle away again, but you should use the desktop odin to keep from changing the flash counter again.
Sent from my SAMSUNG-SGH-I747 using xda premium
I believe mobile Odin unroot triggers the flash counter. As mentioned above, use desktop Odin.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 4 Beta
BWolf56 said:
Flashing stock triggers the counter, it's normal. It's their update and should be fine. If they ask questions (highly doubt they will), you just say that you updated your firmware.
Click to expand...
Click to collapse
Just curious if you have ever sent in a phone with the flash counter like this.
I just got a response back from Samsung that they will not cover the warranty repair because it was rooted. I completely removed root by using the following steps:
1. Installed Trianagle Away and reset to 0
2. Installed mobile odin and flashed sammobile stock firmware
3. Did a factory reset to wipe out all apps.
They still came back and knew it was rooted. I couldn't use the desktop version of odin because my cable wasn't working correctly and could have easily lost connection and bricked my device.
Please advise if there is anything I can do now.
jim.thornton said:
Just curious if you have ever sent in a phone with the flash counter like this.
I just got a response back from Samsung that they will not cover the warranty repair because it was rooted. I completely removed root by using the following steps:
1. Installed Trianagle Away and reset to 0
2. Installed mobile odin and flashed sammobile stock firmware
3. Did a factory reset to wipe out all apps.
They still came back and knew it was rooted. I couldn't use the desktop version of odin because my cable wasn't working correctly and could have easily lost connection and bricked my device.
Please advise if there is anything I can do now.
Click to expand...
Click to collapse
Flashing with mobile odin triggers the flash counter, therefor, they knew you used another way than theirs to flash the update. I'm not so sure what can be done from there. Maybe you can call them and make up some story, not sure.
Is there any other way to flash their stock rom? I'm running linux... I couldn't use the USB cable because I wasn't getting a PC connection so is there any way to flash a rom without the USB cable? I could tell them I did that. Or, is there any way to root a device without the USB cable. I could tell them that I followed a guide online to flash their stock rom.
Hello Firiends,
I had upgraded to official 4.3 MK4 and tried rooting it.
Unfortunately I triggered the Knox counter to 1 and still couldnt root my 4.3 SGN2. n
Nevermind.
When I tried downgrading it to 4.1.2, it failed.
So I downgraded using my nandroid backup and success. My nandroid backup was a rooted one.
Now when I use triangle away to reset flash counter, It does not reset it!!
I flashed stock recovery and I am on stock kernel.
Please help! I NEED GO TO THE SSC in a day or 2.
When I reset the counter it shows
Custom (yes 1 counts)
Binary : Custom
And the last option as Official.
Problem is you upgraded to MK4 bootloader with KNOX. You can't downgrade now. Possibly don't try to flash any other bootloader. You could have a brick.
DeepankarS said:
Hello Firiends,
I had upgraded to official 4.3 MK4 and tried rooting it.
Unfortunately I triggered the Knox counter to 1 and still couldnt root my 4.3 SGN2. n
Nevermind.
When I tried downgrading it to 4.1.2, it failed.
So I downgraded using my nandroid backup and success. My nandroid backup was a rooted one.
Now when I use triangle away to reset flash counter, It does not reset it!!
I flashed stock recovery and I am on stock kernel.
Please help! I NEED GO TO THE SSC in a day or 2.
When I reset the counter it shows
Custom (yes 1 counts)
Binary : Custom
And the last option as Official.
Click to expand...
Click to collapse
you are stuck for now so dont try anything as of now dr.ketan has did some findings maybe with the new bootloader so wait to see whats next if it can be downgraded
silentvisitor said:
Problem is you upgraded to MK4 bootloader with KNOX. You can't downgrade now. Possibly don't try to flash any other bootloader. You could have a brick.
Click to expand...
Click to collapse
Basically I dont want to downgrade.
But i can go to the SSC only if my binary and everything is official and flash count is 0.
I couldnt root on 4.3 MK4. Knox stopped everything.
Any fool proof method of rooting on 4.3? So that i can be done with the flash counter using triangle away?
4.3 MK4 with Knox counter 1 and everything official. Samsung said they can resolve it only if i visit the SSC.
PS: I have tried almost every method to root.
also Bricked devices are covered under warranty, arent they?
DeepankarS said:
Basically I dont want to downgrade.
But i can go to the SSC only if my binary and everything is official and flash count is 0.
I couldnt root on 4.3 MK4. Knox stopped everything.
Any fool proof method of rooting on 4.3? So that i can be done with the flash counter using triangle away?
4.3 MK4 with Knox counter 1 and everything official. Samsung said they can resolve it only if i visit the SSC.
PS: I have tried almost every method to root.
also Bricked devices are covered under warranty, arent they?
Click to expand...
Click to collapse
Hi ,
I also did the blunder of updating to 4.3 yesterday. I didnt know the knox would create a big problem. Only when I rooted it showed me the knox as 1.
But I was able to root (only root) with stock recovert. But unfor it increased the knox to 1. I am not downgrading or doing anything now .
Why you need to go to SSC and are they aware of the knox being set to 1 ? Will they reset the knox to 0 , if I am at 4.3 ?(I have not tried unrooting though)
---------- Post added at 01:00 PM ---------- Previous post was at 12:59 PM ----------
Flashing Stock MK4 through PC ODIN should set counter to 0.
silentvisitor said:
Flashing Stock MK4 through PC ODIN should set counter to 0.
Click to expand...
Click to collapse
Sure sir?
Edit : It did make it samsung official, but still "Yes 1 count" is there.
just got another galaxy s4 from tmobile and im trying to downgrade back to mdl instead of mk2 i already tried to odin but it keeps falling now im stuck at the keis upgrade screen
The only way you can downgrade is to flash a ROM in custom recovery.. Why would you want to downgrade?
Sent from my SGH-M919 using Tapatalk
well i was told that if i didnt i would have to deal with all the knox crap but as i stated right now im stuck at a screen that says firmware upgrade encountered an issue with a phone icon with a yellow triangle in the middle with a computer on the other end is there anyway to boot from this screen
Try to Odin 4.3.. There's no way to downgrade it without tripping the warranty counter. And fyi you can just flash a custom 4.3 ROM, no Knox
Sent from my SGH-M919 using Tapatalk
Here's the deal with ur new phone..
1.- as stated before u cant downgrade, Samsung or Google Made the 4.3 so U cant Downgrade even thru Odin. (well u can but you won't get Rid of Knox counter and U will need to "void" your warranty by flashing a different version of android)
2.- You can still Root your phone without triggering Ur Knox Counter which since u are already have since you're on 4.3 and u cant get rid of it.. Just use CT-Root, debloat the phone and install whatever Root apps u enjoy (this is my current state since I too Had to exchange my phone)
3.- If you do decide to root your phone, only way to trigger the Knox counter is by installing a Custom recovery and Flashing anything thru it.
at this point it all depends on what u want to do with your phone, stay on Pure NOT ROOTED stock or Rooted Stock with no recovery or just go all out and root install recovery and trigger your Knox counter "loosing" ur warranty
I had a warrenty on my galaxy s4 and I rooted my phone, installed a custom ROM, installed root apps, and installed a custom kernal. I Need help on how to get my phone COMPLETELY back to stock everything so i can take it to tmobile....and reset the bianary/flash counter. Im only 14 and i really like experimenting on my phone but its time to stop sorry ima noob xD Thanks so much!
If your bootloader is after MDL (4.2), you can't completely restore to original stock as the Knox counter is permanent once tripped. Knox started in 4.3.
Otherwise just do a factory data reset, flash stock firmware with Odin to get back to stock, and you should be good.
Sent from my SGH-M919 using Tapatalk