Related
Title says all. I was goofing around and had my phone in my pocket and landed on it cracking the screen in the corner. Digitizer still works but where can I find a real honest to god OEM replacement screen?
http://www.ebay.com/itm/NEW-OEM-LCD-DISPLAY-SCREEN-REPLACEMENT-HTC-G2-DESIRE-Z-/350485715231?pt=LH_DefaultDomain_0&hash=item519a93991f
I don't want to get a cheap ripoff replacement but this looks legit (I guess) Anyone care to give an expert input on if I should get this or not?
Much thanks in advance. (Back to my Moto RAZR V3 til then)
are you sure you broke the digitizer, the lcd screen, or both?
the digitizer should cost you around $20
what you posted is the actualy lcd screen
I would buy from a US seller just avoid any complications.
check the feedback rating on the ebay seller you are buying from
chances are, they have sold the exact prduct before. See what other buyers have to say about their purchase
The digitizer is fine. I checked the function using droid explorer screencast. I cracked the LCD.
I just don't want to replace the screen with some knockoff poor quality LCD.
Thanks for the reply.
Then buying any lcd screen on ebay should be fine. You should understand that generally people on ebay aren't trying to sell you fake or non quality products, unless its blatantly a scam or too good to be true. Buy from a US seller just in case something goes, its easier to deal with. China and other overseas sellers may be able to get you the same product for less, but transit times can take a while. And paypal only has a 45 day grace period for opening disputes to get your money back, in case things go terribly wrong.
-- experienced ebayer
And there's many teardown guides on youtube to get you going. Easy peasy, as long as you're gently and can handle things carefully
By the way, Use the thanks button. A lot better than saying thanks in a post
Gotcha.. I whacked that button for you.
Tearing into the phone won't be an issue. The seller I have linked above is stateside so I will go ahead and purchase that and hopefully be tossing the V3 into backup phone status.
I am one of those people who have a crack on my nexus screen.
its not a major crack in the middle of my screen so I am not rushing to get it fixed, but when I contacted a lot of repair shops near me, the price to replace the LCD is seems to range in $300-400.
will this price ever go down? some guy told me it will only go up as time passes..
im not sure if he said that so I'll go fix my phone at his shop
or
if he was being honest...
so the question is
will the price of repair cost for this phone go down eventually? if so, will it ever be around $100-200?
Sent from my Galaxy Nexus using XDA
Gonna have to do it yourself for a fraction of the price. It is not worth it to pay $300 for a repair... that's well over 1/2 the price of what a used device goes for. Even like $200 is atrociously high.
The cheapest I have found the replacement screen is $269, so the quotes you are getting sound about right. You could try to buy the screen and do it yourself. If you want to try it, here is a link to the part on Ebay: http://tinyw.in/vXxI. Also, for a complete teardown tutorial go here: http://www.ifixit.com/Teardown/Samsung-Galaxy-Nexus-Teardown/7182/1. Even though that is for the GSM model, it should still help you out because there isn't much difference.
As far as him telling you that it will get more expensive, I don't know. It is possible because because of supply and demand. It's also possible it could get cheaper especially if third party Chinese vendors start making them. You can get a screen & digitizer for an iPhone 3GS for $8 from China. They are not the same quality you would get from OEM's, but they do work. I have bought and fixed many, many broken iPhones and used the aftermarket screens and sold them for profit. The problem is, the Galaxy Nexus is not near as popular as the iPhone, so it's hit or miss whether or not these thrid party vendors will make them. If it was a Galaxy S 2, you could probably find it.
Good luck!
PS. Get the insurance next time. You would have to pay $100 deductible, but you would get a refurbished or brand new phone and usually the next business day after filing the claim.
You should definitely give Samsung a call, you should see the answers I posted in my related thread: [Q] Galaxy Nexus (SCH-i515) Replacement Screen -- Answered and see if my notes there help you. I got my phone repaired for less than $165.00 which seems to be in your $100-$200 range.
Getting it repaired for $270 is INSANE people...you could get a new Galaxy Nexus for $349 from the Play Store right now.
I just cracked my screen (so dumb and I just knew it was cracked fro mthe way it hit the ground completely flat on the screen)...Samsung told me it will cost me $250 not including shipping...others have told me different prices from Samsung which is very disconcerting....I said screw it and ordered the entire LCD/Digitizer display from Ebay for $199 with expedited shipping which came out to $224....I'm pissed about about paying this price but I have a white Galaxy Nexus and want to keep a white one....so I just got fed up and ordered it...the process for doing it yourself doesn't seem too hard...and I already have a screw driver that fits the screws holding the phone together behind the battery door...hopefully all goes well tomorrow.
I actually just got off chat support with a Samsung rep, and they told me that it would be roughly $165 to send it in for replacement. Most everything else hovers around $150-$200, so I figure I'll just send it in to them.
Botched Attempt, WHAT TO look out for
http://forum.xda-developers.com/gal...-glass-lens-replacement-t1946828/post51659636
Botched Attempt, WHAT TO look out for
I just bought a new OEM screen digitizer LCD for less than 85. shipped on eBay.
Yeah, I had a crack in the digitizer glass. I bought a used ebay screen for $50 and replaced it myself. Works like a charm.
My daughter just got the new S4 Friday. Today she dropped the phone and the screen is cracked. Is there any other way than the $175 insurance deductible?
OR
Is this just a life lesson? She's had it less than 48 hours and the deductible is more than the down payment.:crying:.
I would go for insurance. . Its a new phone parts repair all will be expensive.
Sent from my SGH-M919 using xda premium
Damn....that sux. I always wonder how people break their screens. I have dropped phones so many times that I lost count......I guess I am just lucky
all recent device like this
i think. we must keep it in pouch, then if you drop it down. it won't be break so easy like before
Dam dude that's suks and yea it's a life lesson and it's trying to tell u DO NOT BUY YOUR KIDS expensive PHONES IF THEY ARE NOT GOING TAKE CARE OF IT IF ITS AN EXPENSIVE DEVICE... just saying OK.. And u kudve bought her a case a cheap one before u got the money to buy a really expensive one that would protect it...
Sent from a phone better than yours!
Broken Screen
My 23 year old daughter paid for the phone and pays for the service. She still lives at home. But a daddy still wants to make the hurt go away.
We have the insurance but the $175 is more than the $149 down payment. It will be a life lesson that she can afford. The funny thing is that I bought her a $6 (it's not really a case) soft cover that sticks up a little past the screen level. She said it slipped out of her hand. I've done that many times with my S3 with no problem.
I was hoping for a suggestion to get around any payment. All I could find in a search was that the S4 broke easier than a Iphone 5. If, sometime in the near future it is shown that the screens are "defective" that I was hoping to make a claim.
Back to reality. She'll pay for it. Then maybe a heavy duty case.
Thanks for the comments.
sandiegoan said:
My 23 year old daughter paid for the phone and pays for the service. She still lives at home. But a daddy still wants to make the hurt go away.
We have the insurance but the $175 is more than the $149 down payment. It will be a life lesson that she can afford. The funny thing is that I bought her a $6 (it's not really a case) soft cover that sticks up a little past the screen level. She said it slipped out of her hand. I've done that many times with my S3 with no problem.
I was hoping for a suggestion to get around any payment. All I could find in a search was that the S4 broke easier than a Iphone 5. If, sometime in the near future it is shown that the screens are "defective" that I was hoping to make a claim.
Back to reality. She'll pay for it. Then maybe a heavy duty case.
Thanks for the comments.
Click to expand...
Click to collapse
Don't get ripped off by T-Mobile and Asurion. Get Squaretrade.
http://www.squaretrade.com/samsung-galaxy-warranty
Square trade would be cheaper
Sent from my SGH-M919 using xda premium
GG2012 said:
Don't get ripped off by T-Mobile and Asurion. Get Squaretrade.
http://www.squaretrade.com/samsung-galaxy-warranty
Click to expand...
Click to collapse
+1 to this
get a case + squaretrade warranty
Pay the deductible now, unless you purchased with a credit card. Many - including virtually all American Express cards and Chase-issued Visas - include accidental damage protection.
if its past 30 days i dont think squaretrade will issue a warranty..
sandiegoan said:
My 23 year old daughter paid for the phone and pays for the service. She still lives at home. But a daddy still wants to make the hurt go away.
We have the insurance but the $175 is more than the $149 down payment. It will be a life lesson that she can afford. The funny thing is that I bought her a $6 (it's not really a case) soft cover that sticks up a little past the screen level. She said it slipped out of her hand. I've done that many times with my S3 with no problem.
I was hoping for a suggestion to get around any payment. All I could find in a search was that the S4 broke easier than a Iphone 5. If, sometime in the near future it is shown that the screens are "defective" that I was hoping to make a claim.
Back to reality. She'll pay for it. Then maybe a heavy duty case.
Thanks for the comments.
Click to expand...
Click to collapse
If you paid with some kind of credit card most companies have a 90 warranty on the phone, covering loss (wink wink) and other accidents. I would get in contact with my CC company and find out what kind of purchase protection they have before dishing out any more cash
movieaddict said:
if its past 30 days i dont think squaretrade will issue a warranty..
Click to expand...
Click to collapse
There is almost no way it's been 30 days considering most T-Mobile pre-orders shipped within the past week or two.
He can still buy the $99 SqT warranty.
I broke an N2 screen and the cost to repair by Samsung was $178 including taxes and 2 day shipment bot ways.
If the glass is cracked but the screen still works OK (mine did), there was a tread where the glass only was available for $25 and the OP replaced it only. I requires skill and patience and some other materials and possibly tools, but it was the cheapest path.
sandiegoan said:
My daughter just got the new S4 Friday. Today she dropped the phone and the screen is cracked. Is there any other way than the $175 insurance deductible?
OR
Is this just a life lesson? She's had it less than 48 hours and the deductible is more than the down payment.:crying:.
Click to expand...
Click to collapse
does your cell provider offer insurance? if so, don't say nothing about the phone screen cracked... register with their service and then
a week later, file the claim...
tvos
Update 1:
Did not get a chance to mail it due to family reasons but did mail it on last monday. Currently, the Samsung Online Service Status Checker Message window shows the following:
*06/14/2013//09:48:13//000*******//Telephone//ASC*
6/14/2013 8:47 AM-Jesus Esq****: Accessory: BATTERY
*06/14/2013//09:48:13//000*******//Telephone//ASC*
6/14/2013 8:47 AM-Jesus Esq*****: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
The other changes: Expected Completion Date: 06/21/2013.
As mentioned, will update with whatever changes (major) happen to this repair for information to anyone who faces the same.
--------------------------------------------------------------------------------------------------------------------------------------------------
Initial Post: So, the Awesome S4 without a case, slipped out of my hand mid call, and landed on the bottom left corner and cracked the inside LCD/LED.
The Gorilla Glass is not cracked, only the front top bezel lining (metal) is dinged. The phone works flawlessly, with the calls, the internet and push services including the vibrating and everything fully functional.
The phone turned on but the display is bleeding, which I think is strange as this is supposed to be a AMOLED display. (I could be wrong and if so, I apologize)
Anyways, I searched online and found a way to fix it at home, but it required a lot of tinkering with things (the removing of the Gorilla Glass and the LED part, as the remaining was a piece of cake) that I was not comfortable doing.
Found a couple threads about cracked front glass and Sammy stating they will charge over $300 for fixing it.
Being skeptical, I still called Sammy, as I am hating using the spare iPhone sitting around my house (it takes a micro sim).
Was directly connected to the closest Service Center in Dallas, TX. Talked to this amazing lady who told me, that it could be anywhere from $25 - $200 to fix it. The price was awesome. I am willing to pay $200 as it is affordable, considering I paid over 600 for the phone.
Hopefully, none of you awesome folks have to go through this, but just in case, I created this thread to give you an exact number (cost wise).
Will keep you posted.
Here is something from the repair order:
Product Information
Model Number : SGH-M919xxxxxx
Serial Number : xxxxxxxxxxxxxxx
Product Symptoms : Technical Inquiry/LCD / Touch Panel / LED/Touch Screen Cracked - STD/LCD fee
Warranty : In Warranty
Shipping Information
Contact / Return Information
Customer Name : xxxx xxxx
Address :
Email Address : xxxxxxxxxx
Home Phone : xxxxxxxxxx
Alt. Phone :
Authorized Service Center Information
Name : SAMSUNG REPAIR CENTER,RSI
Address : 2901 SUMMIT AVE SUITE 100 Plano TX 75074
Phone : 888-987-4357
Fax : 469-241-4774
Estimated Repair Cost: $200
Std. Repair Fee : $65.00
LCD Repair Fee: $119.75
Subtotal: $200
Tax : $15.25
* Your handset may be in warranty by date; however your handset may be out of warranty by Condition. The Samsung Warranty clearly states that Out of Warranty repairs will incur a repair fee.
* After the product repair is completed, Samsung will charge the repair cost.
Total Amount Charged
Repair Total: $200
Cubed Guru said:
So, the Awesome S4 without a case, slipped out of my hand mid call, and landed on the bottom left corner and cracked the inside LCD/LED.
The Gorilla Glass is not cracked, only the front top bezel lining (metal) is dinged. The phone works flawlessly, with the calls, the internet and push services including the vibrating and everything fully functional.
The phone turned on but the display is bleeding, which I think is strange as this is supposed to be a AMOLED display. (I could be wrong and if so, I apologize)
Anyways, I searched online and found a way to fix it at home, but it required a lot of tinkering with things (the removing of the Gorilla Glass and the LED part, as the remaining was a piece of cake) that I was not comfortable doing.
Found a couple threads about cracked front glass and Sammy stating they will charge over $300 for fixing it.
Being skeptical, I still called Sammy, as I am hating using the spare iPhone sitting around my house (it takes a micro sim).
Was directly connected to the closest Service Center in Dallas, TX. Talked to this amazing lady who told me, that it could be anywhere from $25 - $200 to fix it. The price was awesome. I am willing to pay $200 as it is affordable, considering I paid over 600 for the phone.
Hopefully, none of you awesome folks have to go through this, but just in case, I created this thread to give you an exact number (cost wise).
Will keep you posted.
Here is something from the repair order:
Product Information
Model Number : SGH-M919xxxxxx
Serial Number : xxxxxxxxxxxxxxx
Product Symptoms : Technical Inquiry/LCD / Touch Panel / LED/Touch Screen Cracked - STD/LCD fee
Warranty : In Warranty
Shipping Information
Contact / Return Information
Customer Name : xxxx xxxx
Address :
Email Address : xxxxxxxxxx
Home Phone : xxxxxxxxxx
Alt. Phone :
Authorized Service Center Information
Name : SAMSUNG REPAIR CENTER,RSI
Address : 2901 SUMMIT AVE SUITE 100 Plano TX 75074
Phone : 888-987-4357
Fax : 469-241-4774
Estimated Repair Cost: $200
Std. Repair Fee : $65.00
LCD Repair Fee: $119.75
Subtotal: $200
Tax : $15.25
* Your handset may be in warranty by date; however your handset may be out of warranty by Condition. The Samsung Warranty clearly states that Out of Warranty repairs will incur a repair fee.
* After the product repair is completed, Samsung will charge the repair cost.
Total Amount Charged
Repair Total: $200
Click to expand...
Click to collapse
I would go with Sammy fixing it. The LCD Digitizer combo (youre easiest approach) is going for approx 229 on ebay. Didn't see one lower than that.
Plus, if Sammy fixes it, youre warranty is still in good standing. I seriously don't think 200 is bad for complete repair fee including parts and labor. thats really cheap actually.
elesbb said:
I would go with Sammy fixing it. The LCD Digitizer combo (youre easiest approach) is going for approx 229 on ebay. Didn't see one lower than that.
Plus, if Sammy fixes it, youre warranty is still in good standing. I seriously don't think 200 is bad for complete repair fee including parts and labor. thats really cheap actually.
Click to expand...
Click to collapse
Agreed. But, as I forgot to mention, I am a bit skeptical with the cost. I am sure they will let me know. That is why I created this thread for anyone who might need info.
I am just SOL to have to pay for it. But at least on the bright side, I will not have to use this stupid iPhone or change sim to regular and go back to the rooted Sensation.
I was planning on rooting the S4 but I dropped it before I got home and well....lol.
Agreed. The cheapest I was able to find that included the tools (screwdrivers and such) was for $233 shipped. But the process of removing and screen and glass was just a little gruesome.
Cubed Guru said:
Agreed. But, as I forgot to mention, I am a bit skeptical with the cost. I am sure they will let me know. That is why I created this thread for anyone who might need info.
I am just SOL to have to pay for it. But at least on the bright side, I will not have to use this stupid iPhone or change sim to regular and go back to the rooted Sensation.
I was planning on rooting the S4 but I dropped it before I got home and well....lol.
Agreed. The cheapest I was able to find that included the tools (screwdrivers and such) was for $233 shipped. But the process of removing and screen and glass was just a little gruesome.
Click to expand...
Click to collapse
If you buy the digitizer and LCD preglued, repairing it yourself is a sinch. I have done it already and its easy. But, repairing just one, ha good luck xD major PITA.
If they quoted you on a price, then thats what they have to stick with. I mean, the issue is clear, a cracked LCD screen. So they know right away what is needed to fix it, how long to fix it, etc so i would throw a fit if they try to jack up the price or something.
elesbb said:
If you buy the digitizer and LCD preglued, repairing it yourself is a sinch. I have done it already and its easy. But, repairing just one, ha good luck xD major PITA.
If they quoted you on a price, then thats what they have to stick with. I mean, the issue is clear, a cracked LCD screen. So they know right away what is needed to fix it, how long to fix it, etc so i would throw a fit if they try to jack up the price or something.
Click to expand...
Click to collapse
I still thought it was hard. I have done several repairs with Laptops and Camera's. But this was a little out of my league.....only the screen part. Rest seemed normal.
Here are the links I checked before braving to call the all mighty sammy.
The Part/s:
http://www.etradesupply.com/oem-samsung-galaxy-s4-sgh-m919-lcd-screen-and-digitizer-assembly.html
The guide to fix it:
http://www.youtube.com/watch?v=wPXVnTlrqeo
Cubed Guru said:
I still thought it was hard. I have done several repairs with Laptops and Camera's. But this was a little out of my league.....only the screen part. Rest seemed normal.
Here are the links I checked before braving to call the all mighty sammy.
The Part/s:
http://www.etradesupply.com/oem-samsung-galaxy-s4-sgh-m919-lcd-screen-and-digitizer-assembly.html
The guide to fix it:
http://www.youtube.com/watch?v=wPXVnTlrqeo
Click to expand...
Click to collapse
Don't forget, sammy buys these products in massive bulk ammounts. So their price is going to be cheaper. Not to mention, they will prolly just replace the LCD and not the digitizer since they have the right tools to make separation and rejoining processes very easy.
Repairing S4
After dropping my TMO S4 (got one of those TMO D3 cases like a nub) and shattering the glass I decided to hit up the DIY and buy the glass to repair it. Coming from someone that works repairing motherboards this is by far one of the hardest things I have tried to do without the proper tools.
I ended up cracking the side of my display barely noticeable but it bugged the hell out of me. So bought the whole screen/digitizer/glass combo for 229.** from Ebay. Much easier process, tear down guide will help you remove the back casing and boards to connect the screen correctly after warming up the glue with a conventional hair dryer. I recommend getting an Otter box Defender case to save you all some headaches in the future.
I have an extra glass I can ship any of you for $20 that I will not be using (bought it thinking I would repeat the process for another unfortunate soul).
Either pay the $150 to get the unit replaced with the Warranty or replace the screen assy. completely if you do not have the proper tools to heat up the glue holding Digitizer/screen/glass together.
br2rivera said:
After dropping my TMO S4 (got one of those TMO D3 cases like a nub) and shattering the glass I decided to hit up the DIY and buy the glass to repair it. Coming from someone that works repairing motherboards this is by far one of the hardest things I have tried to do without the proper tools.
I ended up cracking the side of my display barely noticeable but it bugged the hell out of me. So bought the whole screen/digitizer/glass combo for 229.** from Ebay. Much easier process, tear down guide will help you remove the back casing and boards to connect the screen correctly after warming up the glue with a conventional hair dryer. I recommend getting an Otter box Defender case to save you all some headaches in the future.
I have an extra glass I can ship any of you for $20 that I will not be using (bought it thinking I would repeat the process for another unfortunate soul).
Either pay the $150 to get the unit replaced with the Warranty or replace the screen assy. completely if you do not have the proper tools to heat up the glue holding Digitizer/screen/glass together.
Click to expand...
Click to collapse
Thanks for the insight. I already have a S4 on ATT, wife got too impressed with mine and gave up her iPhone 5 for one. Planning on buying 2 more as soon as I get mine back. Sending it off tomorrow and will update with the progress.
I broke my Note 2 screen and had it repaired by Samsung for $178 including 2 day shipping both ways.
If you have modified it (rooted, ROMs, etc.) make sure you return it to stock before you send it or they will note it and it will be out of warranty from that point.
gaww said:
I broke my Note 2 screen and had it repaired by Samsung for $178 including 2 day shipping both ways.
If you have modified it (rooted, ROMs, etc.) make sure you return it to stock before you send it or they will note it and it will be out of warranty from that point.
Click to expand...
Click to collapse
Gaww, thanks for the info. Since my Nexus One days, I am very aware of what you said. Thankfully, I was planning on rooting the S4 after I got home, but dropped it before I could. lol.
So I guess it was just luck.
Good to know that it was under $200 for repair. At least I am saving some money (kind of). Thanks.
So, from initial mailing and samsung receiving it on 6/14, I just got the phone back today: 6/21.
I am plesantly surprised with the quality of the work. They did fix the screen and such but also replaced the bezel and frame on the phone that was dented. The total charge for fixing it: $200.00
Hope no one have to go through it, especially the ones that do not have insurance. But just in case if anyone needs to, hope this forum Helps.
Admin, you can close this thread as answered.
I just bought a squaretrade.com warranty for $94 with a $99 deductible......glad I did!
For a $630 phone a $200 warranty is not a a huge amount, yeah squaretrade doesn't cover theft or loss but they cover everything else.
T-Mobile wanted $8 a month plus $175 deductible: So that turns out to be $192 for 2 years and $175 deductible for a total of $367.
Not trying to plug squaretrade, but **** its worth it.
No its not $8 dollars a month Insurance is now $12 a month.
Sent from my SGH-M919 using xda app-developers app
rp56 said:
No its not $8 dollars a month Insurance is now $12 a month.
Sent from my SGH-M919 using xda app-developers app
Click to expand...
Click to collapse
Wow that is ridiculous. What a rip-off so for $288 + $175 = $463, why not just buy a new phone....lol
Glad I went through square trade.
Thanks for this post.
Due to a mind-numbingly mistake, I shattered my glass. Screen was fine. Found this thread and called Samsung.
The only thing that piqued my interest was that the agent said the phone would be reflashed. Uhoh.
--Mike
So I just received my #Samsung Z Fold 3 about a week back. And absolutely love it. I coming from the Note line of phones. 90% of my phones have been Galaxy Note devices.
Anyway, just yesterday, the Z Fold 3 was updating, when I suddenly noticed what seemed to be a dimple/bend near the top left corner of the screen. Seemed a bit strange. The screen was clean and it has not been dropped or any damage taken place. I noticed it when the screen was off. The dimple does not affect what you are viewing on the screen. It seems to be on the area between the screen protector edge and the frame of the phone. See attached pictures. Video below but somehow sound is not coming through.
Called #Z Fold 3 "Pro Support" and was on the phone for over 45 minutes. Told them that this is not an software or hardware issue. Not sure what it is. Not sure if this will expand or in any manner cause the damage to the screen. End Result, no help. I requested that since the phone is so new, can they not just replace it with another unit? First they wanted to factory reset the unit. I asked how is that going to help when I can see the dimple/bend when the screen is off? "Pro Support"!!! Finally their answer, just return it and get another one. I told them, I preordered it which gave me a lot of store credit and not to mention great deal on my trade in, which I would I would no longer get, if I returned the device. Frustrating, how #Samsung Customer Support works. Don't think that these people understand at times. This is despite sending them the pictures and videos and them agreeing with the defect they see. Someone from #Samsung should really evaluate this. They ask me to call Sales Department. How is that supposed to help!!!
If there is someone from #Samsung, please help. Don't want to return the whole order.
It's delaminating... sealant failure.
Is what it looks like to me...
Likely it will continue to propagate.
llooks like you got a returned unit
My Bluetooth stopped working and they gave me two options.
Cancel and return everything. Which meant for me losing pre order gifts, extra trade in value, and order again.
or
let them repair it. I choose the latter. It took them two weeks in total to fix it. They replaced the main and sub board.
Samsung itself doesn’t replace.
chieco said:
My Bluetooth stopped working and they gave me two options.
Cancel and return everything. Which meant for me losing pre order gifts, extra trade in value, and order again.
or
let them repair it. I choose the latter. It took them two weeks in total to fix it. They replaced the main and sub board.
Samsung itself doesn’t replace.
Click to expand...
Click to collapse
I would have taken door #1 without hesitation.
Screw the strong arm bs. Really?
Yet another Samsung Fold fubar begins...
blackhawk said:
I would have taken door #1 without hesitation.
Screw the strong arm bs. Really?
Yet another Samsung Fold fubar begins...
Click to expand...
Click to collapse
Huh...? Did anyone ask you what you would have chosen?
chieco said:
Huh...? Did anyone ask you what you would have chosen?
Click to expand...
Click to collapse
Not for your benefit. Too late.
The other question for you is if it fails again, what will Samsung do?
I saw Canon replace a $6G pro cam with a new one after hardware lockup issues after their 1st repair attempt failed. They didn't even blink... they just made it right.
You paid big bucks for a brand new device, it should not need hardware repairs out of the box.
Unacceptable.
blackhawk said:
The other question for you is if it fails again, what will Samsung do?
Click to expand...
Click to collapse
I don’t waste my time thinking about things that may could occur. I still have warranty. Also I have an extra 6 months of warranty on the repairs. I’m protected by law, after the third repair attempt I can even get my money back.
blackhawk said:
You paid big bucks for a brand new device, it should not need hardware repairs out of the box.
Unacceptable.
Click to expand...
Click to collapse
I agree but what should I have done instead? Make a scene? Those are just the rules. Samsung is not your friend. They want just our money and do the bare minimum that’s forced upon them.
chieco said:
I don’t waste my time thinking about things that may could occur. I still have warranty. Also I have an extra 6 months of warranty on the repairs. I’m protected by law, after the third repair attempt I can even get my money back.
I agree but what should I have done instead? Make a scene? Those are just the rules. Samsung is not your friend. They want just our money and do the bare minimum that’s forced upon them.
Click to expand...
Click to collapse
Canon is a trusted partner; Samsung and Android are not.
Trust is earned.
There are numerous reasons why I gave that advise. In your case it's irrelevant but not for others who just had one fail!
Over the years I've returned more than one Samsung device.
Samsung has always run hot and cold with incredibly horrible tech support.
You paid big bucks for a new device. Not for one that self destructs due to poor QC, design and/or assembly. Get it?
Actions have consequences... but only if you hold them accountable.
Mind you I wuv my N10+, I have 2 of them now.
Running on P and Q but not R, ever.
My wrath at Samsung and Android is a laser sharp focus on their continued fubars, not successes. In the last year there have been many, which is why I choose to bypass both this year and in 2022. Zero regrets.
OP, if you have an Asurion repair center (formerly UBreakIFix) near you, you could always take it to them have them look at it. They are the official repair center for Samsung and who does all their warranty repairs and service.
blackhawk said:
Over the years I've returned more than one Samsung device.
Samsung has always run hot and cold with incredibly horrible tech support.
You paid big bucks for a new device. Not for one that self destructs due to poor QC, design and/or assembly. Get it?
Click to expand...
Click to collapse
I have had a different experience. Since the S4 I owned every S and Note device and only my S8 had a dead pixel and now my Fold 3 had Bluetooth issues. Other then that every device was fine and never broke while I owned it.
Used the Note 7 for a year had it rooted and restrictions disabled had no issue with it.
Samsungs QC is not bad.
chieco said:
I have had a different experience. Since the S4 I owned every S and Note device and only my S8 had a dead pixel and now my Fold 3 had Bluetooth issues. Other then that every device was fine and never broke while I owned it.
Used the Note 7 for a year had it rooted and restrictions disabled had no issue with it.
Samsungs QC is not bad.
Click to expand...
Click to collapse
Some people just don't like Samsung and want you to dislike it as well. I've owned nearly every Samsung flagship since the S7 Edge. Including all the Notes (not the Note 7), and the ZF2 and ZF3. Oh, and I literally own every single version of the wireless buds they've ever produced. And two of their Tab S tablets. Samsung customer service is clunky, but they've never not taken care of an issue for me immediately and without question. I've made two warranty claims through all those devices. And I've owned several of each device, because I can never decide on a color.
From what I've heard, they use multiple protective layers and perhaps there is an air bubble between them. Regardless,, I'd seek a replacement.
Guyinlaca said:
From what I've heard, they use multiple protective layers and perhaps there is an air bubble between them. Regardless,, I'd seek a replacement.
Click to expand...
Click to collapse
It's actually a delamination or adhesive failure. It wasn't present when first purchased.
Most likely cause is improper surface/adhesive preparation or curing. This should not happen.
If not an isolated incident it indicates a larger design and/or production problem. Time will tell.
Samsung's we'll repair it rather replace it response is unsettling for a brand new flagship phone. It's not the customer's fault.
At this point it's now a reconditioned phone, thanks Samsung. How much much should that knock off the price?
Yet Samsung lets the customer suck up their failure. Yeah...
That's not how to make things right.
Personally I would have ripped into them like a chainsaw if they tried that with me... a stone cold pleasure.
There are too many stories about bad Samsung service here on this site alone. Cover yourself when dealing with them. Take detailed pictures before/as boxing , double box and fully insure anything of value you ship to them.
blackhawk said:
Samsung's we'll repair it rather replace it response is unsettling for a brand new flagship phone. It's not the customer's fault.
At this point it's now a reconditioned phone, thanks Samsung. How much much should that knock off the price?
Yet Samsung lets the customer suck up their failure. Yeah...
That's not how to make things right.
Personally I would have ripped into them like a chainsaw if they tried that with me... a stone cold pleasure.
Click to expand...
Click to collapse
Yes, I'd demand a brand new phone. There is absolutely no excuse for them not to replace a $1700+ device with a brand new one.
jemfalor said:
llooks like you got a returned unit
Click to expand...
Click to collapse
No it is supposed to be a brand new unit. Direct from Samsung. Packaged new.
fromVinnie said:
So I just received my #Samsung Z Fold 3 about a week back. And absolutely love it. I coming from the Note line of phones. 90% of my phones have been Galaxy Note devices.
Anyway, just yesterday, the Z Fold 3 was updating, when I suddenly noticed what seemed to be a dimple/bend near the top left corner of the screen. Seemed a bit strange. The screen was clean and it has not been dropped or any damage taken place. I noticed it when the screen was off. The dimple does not affect what you are viewing on the screen. It seems to be on the area between the screen protector edge and the frame of the phone. See attached pictures. Video below but somehow sound is not coming through.
Called #Z Fold 3 "Pro Support" and was on the phone for over 45 minutes. Told them that this is not an software or hardware issue. Not sure what it is. Not sure if this will expand or in any manner cause the damage to the screen. End Result, no help. I requested that since the phone is so new, can they not just replace it with another unit? First they wanted to factory reset the unit. I asked how is that going to help when I can see the dimple/bend when the screen is off? "Pro Support"!!! Finally their answer, just return it and get another one. I told them, I preordered it which gave me a lot of store credit and not to mention great deal on my trade in, which I would I would no longer get, if I returned the device. Frustrating, how #Samsung Customer Support works. Don't think that these people understand at times. This is despite sending them the pictures and videos and them agreeing with the defect they see. Someone from #Samsung should really evaluate this. They ask me to call Sales Department. How is that supposed to help!!!
If there is someone from #Samsung, please help. Don't want to return the whole order.
Click to expand...
Click to collapse
Don't mind me asking. Did your fingernail accidentally poke the part of the screen when you are removing case?
I don't know how close your issue is to mine but I had an air bubble along crease and a few days later it got bigger and put pressure on the crease until the crease has a thick solid black line from top to bottom and the right side of inner screen no longer worked.
I managed to get it fixed through warranty by going to a samsung service center but not before the phone rep and store rep try to make it seem like I was responsible for the issue. They ended up repairing it in 3 hours but they did a professional job. I thought the phone was a replacement. Had stickers everywhere like when you first buy it. Would have preferred a replacement so I could avoid waiting but that's what Samsung care plus is for with the $250 deductible.
P.S, if you have care plus and you have an issue that is covered through warranty, don't tell them you have care plus or they'll try to get you to do it through them and they always charge that $250 deductible. Warranty repairs are free
Sugaaa said:
I don't know how close your issue is to mine but I had an air bubble along crease and a few days later it got bigger and put pressure on the crease until the crease has a thick solid black line from top to bottom and the right side of inner screen no longer worked.
I managed to get it fixed through warranty by going to a samsung service center but not before the phone rep and store rep try to make it seem like I was responsible for the issue. They ended up repairing it in 3 hours but they did a professional job. I thought the phone was a replacement. Had stickers everywhere like when you first buy it. Would have preferred a replacement so I could avoid waiting but that's what Samsung care plus is for with the $250 deductible.
P.S, if you have care plus and you have an issue that is covered through warranty, don't tell them you have care plus or they'll try to get you to do it through them and they always charge that $250 deductible. Warranty repairs are free
Click to expand...
Click to collapse
That's not encouraging... a lamination failure.
It sounds like one of those self adhesive screen protectors that I hate. However one of those cost around $50 to buy and have applied.
Samsung's deductible of $250 more than covers the part and labor. That's not a good deal.
I'm not impressed with Samsung for they way they are fielding this expensive device.
It's doomed to fail at the fold, just a question of time. Samsung knows this all too well.