[INFO][REPAIR] Dropped S4, cracked the inside LED - T-Mobile Samsung Galaxy S 4

Update 1:
Did not get a chance to mail it due to family reasons but did mail it on last monday. Currently, the Samsung Online Service Status Checker Message window shows the following:
*06/14/2013//09:48:13//000*******//Telephone//ASC*
6/14/2013 8:47 AM-Jesus Esq****: Accessory: BATTERY
*06/14/2013//09:48:13//000*******//Telephone//ASC*
6/14/2013 8:47 AM-Jesus Esq*****: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
The other changes: Expected Completion Date: 06/21/2013.
As mentioned, will update with whatever changes (major) happen to this repair for information to anyone who faces the same.
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Initial Post: So, the Awesome S4 without a case, slipped out of my hand mid call, and landed on the bottom left corner and cracked the inside LCD/LED.
The Gorilla Glass is not cracked, only the front top bezel lining (metal) is dinged. The phone works flawlessly, with the calls, the internet and push services including the vibrating and everything fully functional.
The phone turned on but the display is bleeding, which I think is strange as this is supposed to be a AMOLED display. (I could be wrong and if so, I apologize)
Anyways, I searched online and found a way to fix it at home, but it required a lot of tinkering with things (the removing of the Gorilla Glass and the LED part, as the remaining was a piece of cake) that I was not comfortable doing.
Found a couple threads about cracked front glass and Sammy stating they will charge over $300 for fixing it.
Being skeptical, I still called Sammy, as I am hating using the spare iPhone sitting around my house (it takes a micro sim).
Was directly connected to the closest Service Center in Dallas, TX. Talked to this amazing lady who told me, that it could be anywhere from $25 - $200 to fix it. The price was awesome. I am willing to pay $200 as it is affordable, considering I paid over 600 for the phone.
Hopefully, none of you awesome folks have to go through this, but just in case, I created this thread to give you an exact number (cost wise).
Will keep you posted.
Here is something from the repair order:
Product Information
Model Number : SGH-M919xxxxxx
Serial Number : xxxxxxxxxxxxxxx
Product Symptoms : Technical Inquiry/LCD / Touch Panel / LED/Touch Screen Cracked - STD/LCD fee
Warranty : In Warranty
Shipping Information
Contact / Return Information
Customer Name : xxxx xxxx
Address :
Email Address : xxxxxxxxxx
Home Phone : xxxxxxxxxx
Alt. Phone :
Authorized Service Center Information
Name : SAMSUNG REPAIR CENTER,RSI
Address : 2901 SUMMIT AVE SUITE 100 Plano TX 75074
Phone : 888-987-4357
Fax : 469-241-4774
Estimated Repair Cost: $200
Std. Repair Fee : $65.00
LCD Repair Fee: $119.75
Subtotal: $200
Tax : $15.25
* Your handset may be in warranty by date; however your handset may be out of warranty by Condition. The Samsung Warranty clearly states that Out of Warranty repairs will incur a repair fee.
* After the product repair is completed, Samsung will charge the repair cost.
Total Amount Charged
Repair Total: $200

Cubed Guru said:
So, the Awesome S4 without a case, slipped out of my hand mid call, and landed on the bottom left corner and cracked the inside LCD/LED.
The Gorilla Glass is not cracked, only the front top bezel lining (metal) is dinged. The phone works flawlessly, with the calls, the internet and push services including the vibrating and everything fully functional.
The phone turned on but the display is bleeding, which I think is strange as this is supposed to be a AMOLED display. (I could be wrong and if so, I apologize)
Anyways, I searched online and found a way to fix it at home, but it required a lot of tinkering with things (the removing of the Gorilla Glass and the LED part, as the remaining was a piece of cake) that I was not comfortable doing.
Found a couple threads about cracked front glass and Sammy stating they will charge over $300 for fixing it.
Being skeptical, I still called Sammy, as I am hating using the spare iPhone sitting around my house (it takes a micro sim).
Was directly connected to the closest Service Center in Dallas, TX. Talked to this amazing lady who told me, that it could be anywhere from $25 - $200 to fix it. The price was awesome. I am willing to pay $200 as it is affordable, considering I paid over 600 for the phone.
Hopefully, none of you awesome folks have to go through this, but just in case, I created this thread to give you an exact number (cost wise).
Will keep you posted.
Here is something from the repair order:
Product Information
Model Number : SGH-M919xxxxxx
Serial Number : xxxxxxxxxxxxxxx
Product Symptoms : Technical Inquiry/LCD / Touch Panel / LED/Touch Screen Cracked - STD/LCD fee
Warranty : In Warranty
Shipping Information
Contact / Return Information
Customer Name : xxxx xxxx
Address :
Email Address : xxxxxxxxxx
Home Phone : xxxxxxxxxx
Alt. Phone :
Authorized Service Center Information
Name : SAMSUNG REPAIR CENTER,RSI
Address : 2901 SUMMIT AVE SUITE 100 Plano TX 75074
Phone : 888-987-4357
Fax : 469-241-4774
Estimated Repair Cost: $200
Std. Repair Fee : $65.00
LCD Repair Fee: $119.75
Subtotal: $200
Tax : $15.25
* Your handset may be in warranty by date; however your handset may be out of warranty by Condition. The Samsung Warranty clearly states that Out of Warranty repairs will incur a repair fee.
* After the product repair is completed, Samsung will charge the repair cost.
Total Amount Charged
Repair Total: $200
Click to expand...
Click to collapse
I would go with Sammy fixing it. The LCD Digitizer combo (youre easiest approach) is going for approx 229 on ebay. Didn't see one lower than that.
Plus, if Sammy fixes it, youre warranty is still in good standing. I seriously don't think 200 is bad for complete repair fee including parts and labor. thats really cheap actually.

elesbb said:
I would go with Sammy fixing it. The LCD Digitizer combo (youre easiest approach) is going for approx 229 on ebay. Didn't see one lower than that.
Plus, if Sammy fixes it, youre warranty is still in good standing. I seriously don't think 200 is bad for complete repair fee including parts and labor. thats really cheap actually.
Click to expand...
Click to collapse
Agreed. But, as I forgot to mention, I am a bit skeptical with the cost. I am sure they will let me know. That is why I created this thread for anyone who might need info.
I am just SOL to have to pay for it. But at least on the bright side, I will not have to use this stupid iPhone or change sim to regular and go back to the rooted Sensation.
I was planning on rooting the S4 but I dropped it before I got home and well....lol.
Agreed. The cheapest I was able to find that included the tools (screwdrivers and such) was for $233 shipped. But the process of removing and screen and glass was just a little gruesome.

Cubed Guru said:
Agreed. But, as I forgot to mention, I am a bit skeptical with the cost. I am sure they will let me know. That is why I created this thread for anyone who might need info.
I am just SOL to have to pay for it. But at least on the bright side, I will not have to use this stupid iPhone or change sim to regular and go back to the rooted Sensation.
I was planning on rooting the S4 but I dropped it before I got home and well....lol.
Agreed. The cheapest I was able to find that included the tools (screwdrivers and such) was for $233 shipped. But the process of removing and screen and glass was just a little gruesome.
Click to expand...
Click to collapse
If you buy the digitizer and LCD preglued, repairing it yourself is a sinch. I have done it already and its easy. But, repairing just one, ha good luck xD major PITA.
If they quoted you on a price, then thats what they have to stick with. I mean, the issue is clear, a cracked LCD screen. So they know right away what is needed to fix it, how long to fix it, etc so i would throw a fit if they try to jack up the price or something.

elesbb said:
If you buy the digitizer and LCD preglued, repairing it yourself is a sinch. I have done it already and its easy. But, repairing just one, ha good luck xD major PITA.
If they quoted you on a price, then thats what they have to stick with. I mean, the issue is clear, a cracked LCD screen. So they know right away what is needed to fix it, how long to fix it, etc so i would throw a fit if they try to jack up the price or something.
Click to expand...
Click to collapse
I still thought it was hard. I have done several repairs with Laptops and Camera's. But this was a little out of my league.....only the screen part. Rest seemed normal.
Here are the links I checked before braving to call the all mighty sammy.
The Part/s:
http://www.etradesupply.com/oem-samsung-galaxy-s4-sgh-m919-lcd-screen-and-digitizer-assembly.html
The guide to fix it:
http://www.youtube.com/watch?v=wPXVnTlrqeo

Cubed Guru said:
I still thought it was hard. I have done several repairs with Laptops and Camera's. But this was a little out of my league.....only the screen part. Rest seemed normal.
Here are the links I checked before braving to call the all mighty sammy.
The Part/s:
http://www.etradesupply.com/oem-samsung-galaxy-s4-sgh-m919-lcd-screen-and-digitizer-assembly.html
The guide to fix it:
http://www.youtube.com/watch?v=wPXVnTlrqeo
Click to expand...
Click to collapse
Don't forget, sammy buys these products in massive bulk ammounts. So their price is going to be cheaper. Not to mention, they will prolly just replace the LCD and not the digitizer since they have the right tools to make separation and rejoining processes very easy.

Repairing S4
After dropping my TMO S4 (got one of those TMO D3 cases like a nub) and shattering the glass I decided to hit up the DIY and buy the glass to repair it. Coming from someone that works repairing motherboards this is by far one of the hardest things I have tried to do without the proper tools.
I ended up cracking the side of my display barely noticeable but it bugged the hell out of me. So bought the whole screen/digitizer/glass combo for 229.** from Ebay. Much easier process, tear down guide will help you remove the back casing and boards to connect the screen correctly after warming up the glue with a conventional hair dryer. I recommend getting an Otter box Defender case to save you all some headaches in the future.
I have an extra glass I can ship any of you for $20 that I will not be using (bought it thinking I would repeat the process for another unfortunate soul).
Either pay the $150 to get the unit replaced with the Warranty or replace the screen assy. completely if you do not have the proper tools to heat up the glue holding Digitizer/screen/glass together.

br2rivera said:
After dropping my TMO S4 (got one of those TMO D3 cases like a nub) and shattering the glass I decided to hit up the DIY and buy the glass to repair it. Coming from someone that works repairing motherboards this is by far one of the hardest things I have tried to do without the proper tools.
I ended up cracking the side of my display barely noticeable but it bugged the hell out of me. So bought the whole screen/digitizer/glass combo for 229.** from Ebay. Much easier process, tear down guide will help you remove the back casing and boards to connect the screen correctly after warming up the glue with a conventional hair dryer. I recommend getting an Otter box Defender case to save you all some headaches in the future.
I have an extra glass I can ship any of you for $20 that I will not be using (bought it thinking I would repeat the process for another unfortunate soul).
Either pay the $150 to get the unit replaced with the Warranty or replace the screen assy. completely if you do not have the proper tools to heat up the glue holding Digitizer/screen/glass together.
Click to expand...
Click to collapse
Thanks for the insight. I already have a S4 on ATT, wife got too impressed with mine and gave up her iPhone 5 for one. Planning on buying 2 more as soon as I get mine back. Sending it off tomorrow and will update with the progress.

I broke my Note 2 screen and had it repaired by Samsung for $178 including 2 day shipping both ways.
If you have modified it (rooted, ROMs, etc.) make sure you return it to stock before you send it or they will note it and it will be out of warranty from that point.

gaww said:
I broke my Note 2 screen and had it repaired by Samsung for $178 including 2 day shipping both ways.
If you have modified it (rooted, ROMs, etc.) make sure you return it to stock before you send it or they will note it and it will be out of warranty from that point.
Click to expand...
Click to collapse
Gaww, thanks for the info. Since my Nexus One days, I am very aware of what you said. Thankfully, I was planning on rooting the S4 after I got home, but dropped it before I could. lol.
So I guess it was just luck.
Good to know that it was under $200 for repair. At least I am saving some money (kind of). Thanks.

So, from initial mailing and samsung receiving it on 6/14, I just got the phone back today: 6/21.
I am plesantly surprised with the quality of the work. They did fix the screen and such but also replaced the bezel and frame on the phone that was dented. The total charge for fixing it: $200.00
Hope no one have to go through it, especially the ones that do not have insurance. But just in case if anyone needs to, hope this forum Helps.
Admin, you can close this thread as answered.

I just bought a squaretrade.com warranty for $94 with a $99 deductible......glad I did!
For a $630 phone a $200 warranty is not a a huge amount, yeah squaretrade doesn't cover theft or loss but they cover everything else.
T-Mobile wanted $8 a month plus $175 deductible: So that turns out to be $192 for 2 years and $175 deductible for a total of $367.
Not trying to plug squaretrade, but **** its worth it.

No its not $8 dollars a month Insurance is now $12 a month.
Sent from my SGH-M919 using xda app-developers app

rp56 said:
No its not $8 dollars a month Insurance is now $12 a month.
Sent from my SGH-M919 using xda app-developers app
Click to expand...
Click to collapse
Wow that is ridiculous. What a rip-off so for $288 + $175 = $463, why not just buy a new phone....lol
Glad I went through square trade.

Thanks for this post.
Due to a mind-numbingly mistake, I shattered my glass. Screen was fine. Found this thread and called Samsung.
The only thing that piqued my interest was that the agent said the phone would be reflashed. Uhoh.
--Mike

Related

[Q] Oops.. Broke my screen wrestling with the GF. What replacement is the best?

Title says all. I was goofing around and had my phone in my pocket and landed on it cracking the screen in the corner. Digitizer still works but where can I find a real honest to god OEM replacement screen?
http://www.ebay.com/itm/NEW-OEM-LCD-DISPLAY-SCREEN-REPLACEMENT-HTC-G2-DESIRE-Z-/350485715231?pt=LH_DefaultDomain_0&hash=item519a93991f
I don't want to get a cheap ripoff replacement but this looks legit (I guess) Anyone care to give an expert input on if I should get this or not?
Much thanks in advance. (Back to my Moto RAZR V3 til then)
are you sure you broke the digitizer, the lcd screen, or both?
the digitizer should cost you around $20
what you posted is the actualy lcd screen
I would buy from a US seller just avoid any complications.
check the feedback rating on the ebay seller you are buying from
chances are, they have sold the exact prduct before. See what other buyers have to say about their purchase
The digitizer is fine. I checked the function using droid explorer screencast. I cracked the LCD.
I just don't want to replace the screen with some knockoff poor quality LCD.
Thanks for the reply.
Then buying any lcd screen on ebay should be fine. You should understand that generally people on ebay aren't trying to sell you fake or non quality products, unless its blatantly a scam or too good to be true. Buy from a US seller just in case something goes, its easier to deal with. China and other overseas sellers may be able to get you the same product for less, but transit times can take a while. And paypal only has a 45 day grace period for opening disputes to get your money back, in case things go terribly wrong.
-- experienced ebayer
And there's many teardown guides on youtube to get you going. Easy peasy, as long as you're gently and can handle things carefully
By the way, Use the thanks button. A lot better than saying thanks in a post
Gotcha.. I whacked that button for you.
Tearing into the phone won't be an issue. The seller I have linked above is stateside so I will go ahead and purchase that and hopefully be tossing the V3 into backup phone status.

replacement screen

i know this is a long shot being as how the phone is so new, but long story short my screen is cracked to ****. it still works 100 percent it's just stupid looking with the cracked screen. anyone know where to get a legitimate replacement screen?
no i did not get the warranty plan and yes i looked on ebay. anywhere else?
What's wrong with Ebay?
tiguy99 said:
What's wrong with Ebay?
Click to expand...
Click to collapse
I think he meant he didnt find anything on ebay
OP, right now its going to be difficult to find the replacement..sorry to hear about it
Yeah no other manufacturer is making screens yet, Ebay is the only option. Nothing wrong with Ebay I just like having feedback for products I buy. Plus it's 200 on Ebay lol
Sent from T-Mobile Galaxy S2
http://www.ebay.ca/itm/USA-Tmobile-...ltDomain_0&hash=item35b7b550d2#ht_3332wt_1163
might as well get a 2nd hand phone rofl
sinodepot.com/index.php?main_page=product_info&products_id=324
Kind of ressing a dead post, but found this. at 182 dollars, cheapest I can find out on the market right now... recently my phone has suffered a glass shattering as well....
i found an ebayer selling at 250, but became unlisted after a few days (prob sold out right now) and a few other stores selling for 250.
It's going to be hard to find a screen cheap. The screens alone are between 225-250 thats not including if you're paying somebody for the labor. Quite honestly you're better off buying one second hand. Due to the nature of the screen glass and digitizer being married together to create the slim feel it also brings more expense in replacement...and get the insurance next time...its only 25 cents a day.
pregistry said:
It's going to be hard to find a screen cheap. The screens alone are between 225-250 thats not including if you're paying somebody for the labor. Quite honestly you're better off buying one second hand. Due to the nature of the screen glass and digitizer being married together to create the slim feel it also brings more expense in replacement...and get the insurance next time...its only 25 cents a day.
Click to expand...
Click to collapse
reason why I dont get insurance is cause there's an extra deductible. of at least 110-130. On top of that, they' might send you a refurbished one, not actually just repairing your phone. And that one may come with more problems than its worth. I definitely don't think insurance is worth it.
You'll end up paying 250 to replace the screen through a 3rd party repair shop, 180 if you do it yourself, or 280 (130 deductible plus 150 insurance cost over 20 months) over the life of the phone to repair a broken screen. If you go the insurance route, you'll pay 150ish regardless if you break your screen or not.
$162 at Samsung
It is $162 directly through Samsung. That covers 2nd day air both ways and the repair. Six day turn around and real time repair tracking. It is truly the only way to do it.
They expedite it since it is such a new device really I don't see how you could choose any other way!
essdiddy said:
It is $162 directly through Samsung. That covers 2nd day air both ways and the repair. Six day turn around and real time repair tracking. It is truly the only way to do it.
They expedite it since it is such a new device really I don't see how you could choose any other way!
Click to expand...
Click to collapse
Oh really? I might just do that. I'll have to give them a call. Thanks!
Sent from my SGH-T989 using XDA App
Holy crap, this stuff is expensive!
Makes me think more about buying the accidental square trade. I think it's $125 for 2 years. Covering accidental damages.
kvizz said:
Holy crap, this stuff is expensive!
Makes me think more about buying the accidental square trade. I think it's $125 for 2 years. Covering accidental damages.
Click to expand...
Click to collapse
square trade has a 50 dollar deductible. And I believe the fine print says you can file a claim only once every 2 years. If you file a claim in the first year, you'll have to buy new coverage.
Essentially, insurance is a company that is trying to make money, so I don't see how it is a good investment. But if you do go for square trade, google 30% off or 20% off coupons. They send them out fairly frequent.
essdiddy said:
It is $162 directly through Samsung. That covers 2nd day air both ways and the repair. Six day turn around and real time repair tracking. It is truly the only way to do it.
They expedite it since it is such a new device really I don't see how you could choose any other way!
Click to expand...
Click to collapse
Are they selling the white screens? May pick one up along with the white battery cover if the price is right

galaxy nexus repair price

I am one of those people who have a crack on my nexus screen.
its not a major crack in the middle of my screen so I am not rushing to get it fixed, but when I contacted a lot of repair shops near me, the price to replace the LCD is seems to range in $300-400.
will this price ever go down? some guy told me it will only go up as time passes..
im not sure if he said that so I'll go fix my phone at his shop
or
if he was being honest...
so the question is
will the price of repair cost for this phone go down eventually? if so, will it ever be around $100-200?
Sent from my Galaxy Nexus using XDA
Gonna have to do it yourself for a fraction of the price. It is not worth it to pay $300 for a repair... that's well over 1/2 the price of what a used device goes for. Even like $200 is atrociously high.
The cheapest I have found the replacement screen is $269, so the quotes you are getting sound about right. You could try to buy the screen and do it yourself. If you want to try it, here is a link to the part on Ebay: http://tinyw.in/vXxI. Also, for a complete teardown tutorial go here: http://www.ifixit.com/Teardown/Samsung-Galaxy-Nexus-Teardown/7182/1. Even though that is for the GSM model, it should still help you out because there isn't much difference.
As far as him telling you that it will get more expensive, I don't know. It is possible because because of supply and demand. It's also possible it could get cheaper especially if third party Chinese vendors start making them. You can get a screen & digitizer for an iPhone 3GS for $8 from China. They are not the same quality you would get from OEM's, but they do work. I have bought and fixed many, many broken iPhones and used the aftermarket screens and sold them for profit. The problem is, the Galaxy Nexus is not near as popular as the iPhone, so it's hit or miss whether or not these thrid party vendors will make them. If it was a Galaxy S 2, you could probably find it.
Good luck!
PS. Get the insurance next time. You would have to pay $100 deductible, but you would get a refurbished or brand new phone and usually the next business day after filing the claim.
You should definitely give Samsung a call, you should see the answers I posted in my related thread: [Q] Galaxy Nexus (SCH-i515) Replacement Screen -- Answered and see if my notes there help you. I got my phone repaired for less than $165.00 which seems to be in your $100-$200 range.
Getting it repaired for $270 is INSANE people...you could get a new Galaxy Nexus for $349 from the Play Store right now.
I just cracked my screen (so dumb and I just knew it was cracked fro mthe way it hit the ground completely flat on the screen)...Samsung told me it will cost me $250 not including shipping...others have told me different prices from Samsung which is very disconcerting....I said screw it and ordered the entire LCD/Digitizer display from Ebay for $199 with expedited shipping which came out to $224....I'm pissed about about paying this price but I have a white Galaxy Nexus and want to keep a white one....so I just got fed up and ordered it...the process for doing it yourself doesn't seem too hard...and I already have a screw driver that fits the screws holding the phone together behind the battery door...hopefully all goes well tomorrow.
I actually just got off chat support with a Samsung rep, and they told me that it would be roughly $165 to send it in for replacement. Most everything else hovers around $150-$200, so I figure I'll just send it in to them.
Botched Attempt, WHAT TO look out for
http://forum.xda-developers.com/gal...-glass-lens-replacement-t1946828/post51659636
Botched Attempt, WHAT TO look out for
I just bought a new OEM screen digitizer LCD for less than 85. shipped on eBay.
Yeah, I had a crack in the digitizer glass. I bought a used ebay screen for $50 and replaced it myself. Works like a charm.

Shattered screen glass

Just a warning. 3ft drop to the corner of the device when you have no case on it WILL totally shatter the screen. Wife dropped it. $200 to replace the device. Sprint warranty for $11 a month is a joke. Better to get external insurance.`
I sadly don't know how mine broke. Quite fragile if you ask me
Sent from my SPH-L900 using Tapatalk
Best Buy Black Tie Insurance. That is why I don't have one yet, won't get it (or any phone) without Black Tie..And I sell phones, not for Best Buy.
Worth Ave Group. Insurance has NO deductible. Like $70 (guesstimate...but it's really cheap) a year for a $700 policy.
Call them. I have my wife's DSLR insured through them $2500 for $205 bucks a year. Theft is included as well as damage. Stupidly, I had not renewed and added this phone to her policy yet this year as it just expired like 3 weeks ago...and I was going to add her phone and cancel Sprint rip off $11 a month fee.
I'm an idiot for not doing it immediately.
jt513 said:
Best Buy Black Tie Insurance. That is why I don't have one yet, won't get it (or any phone) without Black Tie..And I sell phones, not for Best Buy.
Click to expand...
Click to collapse
This. Have used Black Tie for many things, including a cracked screen, have never paid more than the $10/month to cover the insurance.
ZenInsight said:
Just a warning. 3ft drop to the corner of the device when you have no case on it WILL totally shatter the screen. Wife dropped it. $200 to replace the device. Sprint warranty for $11 a month is a joke. Better to get external insurance.`
Click to expand...
Click to collapse
Buy a case for the replacement yet?
I know I would rather pay $200 than shell out $650 for a brand new one. I keep the Sprint insurance for the lost/stoled coverage and the in store repairs.
Sucks to hear that it had such a short life
Has anyone found diy screen replacements yet?
Sent from my phone using xda app-developers app
A short drop even on concrete is not guaranteed to cause the screen to shatter. In most instances you'll just get minor cosmetic damage to the case, tough break though...
Now all this insurance talk is pretty interesting. Sprint charged you $200 to replace a phone under warranty? That sucks. Any better options for those of us who purchased through Sprint?
walord said:
A short drop even on concrete is not guaranteed to cause the screen to shatter. In most instances you'll just get minor cosmetic damage to the case, tough break though...
Now all this insurance talk is pretty interesting. Sprint charged you $200 to replace a phone under warranty? That sucks. Any better options for those of us who purchased through Sprint?
Click to expand...
Click to collapse
I was looking at squaretrade for 125 for 2 years, and I am thinking 100 deductable. I am curious if best buy will let you buy it after the fact that you got it at sprint?
Best Buy handles the IPhone differently but..As for Android:
You should only buy Best Buy insurance IF you purchase the phone with Best Buy.
Once you buy the phone from Best Buy you have 30 days to add insurance for $10/mo. There is NEVER a deductible. Most phones are on "rapid replacement" meaning that they give you a loaner until your new or newly refurbished comes in in 2-3 days max. They cover water damage, physical damage and even bricked phones from rooting and screwing them up. The ONLY thing they don't cover is lost or stolen.
IMO, I would return the phones to Sprint and grab it from Best Buy. I would have done that myself except I have a Buy Back on my GS2 for ~$220. If you get it from best buy, you can STILL get Sprint's Insurance. While traveling just after getting my GS2 I kept both insurances for about 2 months encase my phone was lost or stolen.
walord said:
A short drop even on concrete is not guaranteed to cause the screen to shatter. In most instances you'll just get minor cosmetic damage to the case, tough break though...
Now all this insurance talk is pretty interesting. Sprint charged you $200 to replace a phone under warranty? That sucks. Any better options for those of us who purchased through Sprint?
Click to expand...
Click to collapse
Yep.
http://www.worthavegroup.com/
Way better.
Cell Phone Insurance
2 Years Coverage
Serial Number: XXXXXXXXXXX
Coverage Amount: $599.00
Deductible Amount: $50.00
Price:
$118.00
-$5.90
$112.10 (2 years)
Processing Fee: $5.00
Total: $117.10 (2 years!)
Vs. $200 deductible and $11 per month for Sprint which is $264 (two years).
Sprint= $464 to get back a $300 valued through them phone. I called, you do NOT own the phone after this, and I do not know if I can just cancel the Sprint insurance after using it either.
vs.
Worthave= $167 and they give you $600 back.
I could feasibly run the Worth ave for $600 and if I kept Sprint's insurance pay $200 to replace the phone and keep the remaining $400. unless I have to turn the phone in to Worth Ave group. Then that wouldn't work because I know that Sprint wants the phone when it is being replaced.
But if I had to choose one over the other...Sprint for $464 (over 2 years and plus the $200 deductible) to NOT own the phone...vs...WorthAve at $167 (for a full two years) and I get $600 towards owning the phone which I think costs $700 right now.
Someone correct me if I'm wrong here.
Woooow Worth Ave insurance is amazing.
I just called Worth Ave. If My wife takes 1 single online course. They will give her a college bundle discount with a $25 dollar deductible for up to 4K of insurance!!!!
For...drum rolllllllll
$110 a year. She just has to be enrolled first. Unreal. Best deal EVER.
Oh...and after the course is done...we can keep the bundle package as long as we don't let it lapse year to year after that.
4K of insurance (laptop, phone, camera, lens) accidental damage, or theft...for $110 a year.
Done deal.
ZenInsight said:
Yep.
http://www.worthavegroup.com/
Way better.
Cell Phone Insurance
2 Years Coverage
Serial Number: XXXXXXXXXXX
Coverage Amount: $599.00
Deductible Amount: $50.00
Price:
$118.00
-$5.90
$112.10 (2 years)
Processing Fee: $5.00
Total: $117.10 (2 years!)
Vs. $200 deductible and $11 per month for Sprint which is $264 (two years).
Sprint= $464 to get back a $300 valued through them phone. I called, you do NOT own the phone after this, and I do not know if I can just cancel the Sprint insurance after using it either.
vs.
Worthave= $167 and they give you $600 back.
I could feasibly run the Worth ave for $600 and if I kept Sprint's insurance pay $200 to replace the phone and keep the remaining $400. unless I have to turn the phone in to Worth Ave group. Then that wouldn't work because I know that Sprint wants the phone when it is being replaced.
But if I had to choose one over the other...Sprint for $464 (over 2 years and plus the $200 deductible) to NOT own the phone...vs...WorthAve at $167 (for a full two years) and I get $600 towards owning the phone which I think costs $700 right now.
Someone correct me if I'm wrong here.
Click to expand...
Click to collapse
That looks better than square trade as well.
walord said:
Now all this insurance talk is pretty interesting. Sprint charged you $200 to replace a phone under warranty? That sucks. Any better options for those of us who purchased through Sprint?
Click to expand...
Click to collapse
How does being under warranty have any bearing on accidental damage? That makes no sense.
And square trade has 40% off if you like them on facebook right now.
walord said:
A short drop even on concrete is not guaranteed to cause the screen to shatter. In most instances you'll just get minor cosmetic damage to the case, tough break though...
Now all this insurance talk is pretty interesting. Sprint charged you $200 to replace a phone under warranty? That sucks. Any better options for those of us who purchased through Sprint?
Click to expand...
Click to collapse
Yeah manufacturers warranty only covers defects to the device not damage caused by a consumer. On a side note about dropping, it either slid off my bed or was something in my pocket, but I some how managed to puncture the bezel right above the s-pen. Perfect hole in the bezel but luckily no screen damage.
I put on an invisible shield type protector on the screen. Figured the sheer size of the screen would lend itself to possible damage. The extra tackiness of the protector isn't an issue, and the drag on the pen feels nice. Every little bit helps. It's one of those soapy water type protectors, fyi.
dbpaddler said:
I put on an invisible shield type protector on the screen. Figured the sheer size of the screen would lend itself to possible damage. The extra tackiness of the protector isn't an issue, and the drag on the pen feels nice. Every little bit helps. It's one of those soapy water type protectors, fyi.
Click to expand...
Click to collapse
I refuse to apply any zagg protectors to any customers phones >.< Things are such a pain in my butt.
I actually throw a bunch on at one shot. One on the GN2, S3 and my Cowon S9. It's a touch more fuss than a normal protector, and if it's cut well, lasts a lot longer and is more protective. It's only hard if you skimp on the water.
Final post in here guys for me.
Check out the WorthAve thread. I just put the whole final story in there. You don't have to be in college or enrolled in ANY online class to get their insurance.... 2k worth with a $25 dollar deductible for like $67 dollars a year (using that 15off promo code I found and purchasing online).
Someone actually accused me for working for them. Even though I have been at XDA for over 2 years and have over 600 posts. lol. Whatever. Check out my thread over there...decide for yourself.
I dropped and shattered my screen last night too. EXTREMELY fragile. I haven't even had this phone 12 hours. Sad panda, that's what I am. Does Sprint fix screens? I have TEP, but just had to file a claim on my Evo LTE, so I will get dropped if I file another.
ls3mach said:
I dropped and shattered my screen last night too. EXTREMELY fragile. I haven't even had this phone 12 hours. Sad panda, that's what I am. Does Sprint fix screens? I have TEP, but just had to file a claim on my Evo LTE, so I will get dropped if I file another.
Click to expand...
Click to collapse
Called to see if they would replace my screen first...no go. That sucks man. I would say to file the claim, lose your insurance, then get WorthAve insurance in case anything happens again.
And buy a case!!! That was my mistake.

[Q] HELP!!! Broken Screen

My daughter just got the new S4 Friday. Today she dropped the phone and the screen is cracked. Is there any other way than the $175 insurance deductible?
OR
Is this just a life lesson? She's had it less than 48 hours and the deductible is more than the down payment.:crying:.
I would go for insurance. . Its a new phone parts repair all will be expensive.
Sent from my SGH-M919 using xda premium
Damn....that sux. I always wonder how people break their screens. I have dropped phones so many times that I lost count......I guess I am just lucky
all recent device like this
i think. we must keep it in pouch, then if you drop it down. it won't be break so easy like before
Dam dude that's suks and yea it's a life lesson and it's trying to tell u DO NOT BUY YOUR KIDS expensive PHONES IF THEY ARE NOT GOING TAKE CARE OF IT IF ITS AN EXPENSIVE DEVICE... just saying OK.. And u kudve bought her a case a cheap one before u got the money to buy a really expensive one that would protect it...
Sent from a phone better than yours!
Broken Screen
My 23 year old daughter paid for the phone and pays for the service. She still lives at home. But a daddy still wants to make the hurt go away.
We have the insurance but the $175 is more than the $149 down payment. It will be a life lesson that she can afford. The funny thing is that I bought her a $6 (it's not really a case) soft cover that sticks up a little past the screen level. She said it slipped out of her hand. I've done that many times with my S3 with no problem.
I was hoping for a suggestion to get around any payment. All I could find in a search was that the S4 broke easier than a Iphone 5. If, sometime in the near future it is shown that the screens are "defective" that I was hoping to make a claim.
Back to reality. She'll pay for it. Then maybe a heavy duty case.
Thanks for the comments.
sandiegoan said:
My 23 year old daughter paid for the phone and pays for the service. She still lives at home. But a daddy still wants to make the hurt go away.
We have the insurance but the $175 is more than the $149 down payment. It will be a life lesson that she can afford. The funny thing is that I bought her a $6 (it's not really a case) soft cover that sticks up a little past the screen level. She said it slipped out of her hand. I've done that many times with my S3 with no problem.
I was hoping for a suggestion to get around any payment. All I could find in a search was that the S4 broke easier than a Iphone 5. If, sometime in the near future it is shown that the screens are "defective" that I was hoping to make a claim.
Back to reality. She'll pay for it. Then maybe a heavy duty case.
Thanks for the comments.
Click to expand...
Click to collapse
Don't get ripped off by T-Mobile and Asurion. Get Squaretrade.
http://www.squaretrade.com/samsung-galaxy-warranty
Square trade would be cheaper
Sent from my SGH-M919 using xda premium
GG2012 said:
Don't get ripped off by T-Mobile and Asurion. Get Squaretrade.
http://www.squaretrade.com/samsung-galaxy-warranty
Click to expand...
Click to collapse
+1 to this
get a case + squaretrade warranty
Pay the deductible now, unless you purchased with a credit card. Many - including virtually all American Express cards and Chase-issued Visas - include accidental damage protection.
if its past 30 days i dont think squaretrade will issue a warranty..
sandiegoan said:
My 23 year old daughter paid for the phone and pays for the service. She still lives at home. But a daddy still wants to make the hurt go away.
We have the insurance but the $175 is more than the $149 down payment. It will be a life lesson that she can afford. The funny thing is that I bought her a $6 (it's not really a case) soft cover that sticks up a little past the screen level. She said it slipped out of her hand. I've done that many times with my S3 with no problem.
I was hoping for a suggestion to get around any payment. All I could find in a search was that the S4 broke easier than a Iphone 5. If, sometime in the near future it is shown that the screens are "defective" that I was hoping to make a claim.
Back to reality. She'll pay for it. Then maybe a heavy duty case.
Thanks for the comments.
Click to expand...
Click to collapse
If you paid with some kind of credit card most companies have a 90 warranty on the phone, covering loss (wink wink) and other accidents. I would get in contact with my CC company and find out what kind of purchase protection they have before dishing out any more cash
movieaddict said:
if its past 30 days i dont think squaretrade will issue a warranty..
Click to expand...
Click to collapse
There is almost no way it's been 30 days considering most T-Mobile pre-orders shipped within the past week or two.
He can still buy the $99 SqT warranty.
I broke an N2 screen and the cost to repair by Samsung was $178 including taxes and 2 day shipment bot ways.
If the glass is cracked but the screen still works OK (mine did), there was a tread where the glass only was available for $25 and the OP replaced it only. I requires skill and patience and some other materials and possibly tools, but it was the cheapest path.
sandiegoan said:
My daughter just got the new S4 Friday. Today she dropped the phone and the screen is cracked. Is there any other way than the $175 insurance deductible?
OR
Is this just a life lesson? She's had it less than 48 hours and the deductible is more than the down payment.:crying:.
Click to expand...
Click to collapse
does your cell provider offer insurance? if so, don't say nothing about the phone screen cracked... register with their service and then
a week later, file the claim...
tvos

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