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Hello, I have a Hardbricked epic 4g touch and would like to know if it's possible to get it repaired or replaced without having Sprint service or insurance. I bought it off of Craigslist to use as a wifi device and didn't read carefully and Hardbricked it at the beginning of April. I tried sending it in to Samsung but it was classified as Beyond Economical Repair from Electro-Mechanical damage. I am willing to pay to have it repaired. Thank You
WTF??? I've had good experience with Samsung's repair, I had an old Epic that I'd bricked (my fault) so I microwaved it for a couple minutes so it wouldn't turn on, and they replaced it.
mjstallion said:
WTF??? I've had good experience with Samsung's repair, I had an old Epic that I'd bricked (my fault) so I microwaved it for a couple minutes so it wouldn't turn on, and they replaced it.
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Yeah I'm pretty sure it is people like you who deserve no service at all, ruining it for everyone else with honest issues or fault device's.
@ OP, I've heard of certain sprint stores replacing your device as long as it's still under the 1 year warranty, some charge a 35$ fee.
Sent from my SPH-D710 using Tapatalk 2
The bug was recently acknowledged, so they may start choosing to not repair any device affected by the emmc bug.
http://www.xda-developers.com/android/hard-brick-bug-on-galaxy-s-ii-and-note-leaked-ics-kernels/
Reading that will give you an idea of what the actual issue is.
mobiletechvideo.com 50 bucks if they can bring it back to life quick turn around
Febby said:
Yeah I'm pretty sure it is people like you who deserve no service at all, ruining it for everyone else with honest issues or fault device's.
@ OP, I've heard of certain sprint stores replacing your device as long as it's still under the 1 year warranty, some charge a 35$ fee.
Sent from my SPH-D710 using Tapatalk 2
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Click to collapse
Will they be willing to do it if I had no Sprint service? I tried to contact Asurion and they stated that the only way I could get a repair would be to put a device on an account. I even offered to pay whatever it costs to repair but they aren't able to due to them charging by putting deductible on the Sprint account.
Mattheyu said:
The bug was recently acknowledged, so they may start choosing to not repair any device affected by the emmc bug.
http://www.xda-developers.com/android/hard-brick-bug-on-galaxy-s-ii-and-note-leaked-ics-kernels/
Reading that will give you an idea of what the actual issue is.
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Click to collapse
From what I read, it seems to be a bug in the firmware or driver that controls the eMMC chip. I wonder why they still wouldn't offer repair service to people willing to cover the costs...
Ralphie1 said:
mobiletechvideo.com 50 bucks if they can bring it back to life quick turn around
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I tried to contact mobiletechvideo and even got as far as paying for repair service but then I told him how I got my hardbrick and he said he wouldn't be able to repair it and offered me a refund.
sorry to hear sound like its just a paper weight now.
Greets all,
Just wanted to make some people aware in case no one wasnt about the HTC support with has left a extremely bad taste. Let me explain in short:
I bought the HOX international version and I live in the US, I wanted the quad core instead of the dual core. Long story short the screen got smashed cause I had lost my balance, so I called HTC and wanted to send it to them to replace the screen instead of me doing it. Mind you it has a 1 year warranty. So they took my info and then gave me an RMA to send it off, so far no problem. I packed up the phone sent it off to them and for a month I kept hearing when I would check up by calling, "we are waiting for the part to ship". I figured how hard is it to get a screen for their own phone. Well I got the phone call today and this is what they tell me:
We cant repair your phone because its an international phone based off the UK, and you are in the US, and because of the ITC court ruling in favor of Apple, we are not allowed to repair and send you back your phone. We have two options we can provide for you: 1) Replace the phone with a US ATT version unlocked, 2) or we can send the phone back to you unrepaired.
I told them why would I want a sub-version of the HOX with a dual core when I bought a quad core. I told them I'll buy the screen and send it to them and they can fix it, they said no they couldnt do that. So I told them, so your telling me that I have to buy the screen, replace it myself, which then voids my warranty instantly because I repaired it myself? They said basically yes.
So now I have to go find a complete screen replacement for the International HOX, replace it myself, and basically kill my warranty thanks to a BS ruling in favor of Apple. I cant believe instead of making a customer happy which was going to Pay for the repair, they wont touch it. I would have thought that it would be they couldnt sell the phone or something, not repair it!
So I would suggest to people who have the international phone in the US to beware of HTC, seems they wont fix the phone if its in the US.
It's always been like this with International phones. Warranties aren't valid in the U.S.. This is why you purchase 3rd party coverage like SquareTrade.
And, if you look near you, I am sure you can find cell phone shops that can repair your screen for well under $100. We have them here in Delaware.
AngelDeath said:
Greets all,
Just wanted to make some people aware in case no one wasnt about the HTC support with has left a extremely bad taste. Let me explain in short:
I bought the HOX international version and I live in the US, I wanted the quad core instead of the dual core. Long story short the screen got smashed cause I had lost my balance, so I called HTC and wanted to send it to them to replace the screen instead of me doing it. Mind you it has a 1 year warranty. So they took my info and then gave me an RMA to send it off, so far no problem. I packed up the phone sent it off to them and for a month I kept hearing when I would check up by calling, "we are waiting for the part to ship". I figured how hard is it to get a screen for their own phone. Well I got the phone call today and this is what they tell me:
We cant repair your phone because its an international phone based off the UK, and you are in the US, and because of the ITC court ruling in favor of Apple, we are not allowed to repair and send you back your phone. We have two options we can provide for you: 1) Replace the phone with a US ATT version unlocked, 2) or we can send the phone back to you unrepaired.
I told them why would I want a sub-version of the HOX with a dual core when I bought a quad core. I told them I'll buy the screen and send it to them and they can fix it, they said no they couldnt do that. So I told them, so your telling me that I have to buy the screen, replace it myself, which then voids my warranty instantly because I repaired it myself? They said basically yes.
So now I have to go find a complete screen replacement for the International HOX, replace it myself, and basically kill my warranty thanks to a BS ruling in favor of Apple. I cant believe instead of making a customer happy which was going to Pay for the repair, they wont touch it. I would have thought that it would be they couldnt sell the phone or something, not repair it!
So I would suggest to people who have the international phone in the US to beware of HTC, seems they wont fix the phone if its in the US.
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Blame Apple. Sounds like HTC is jammed up by a court decision, not because they want to piss you off.
Before the rage begins, I think offering to swap it with an ATT unit was a really good gesture. HTC US deal with the ATT model, and it makes sense that's what they offer!
Baldilocks said:
It's always been like this with International phones. Warranties aren't valid in the U.S.. This is why you purchase 3rd party coverage like SquareTrade.
And, if you look near you, I am sure you can find cell phone shops that can repair your screen for well under $100. We have them here in Delaware.
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That isn't entirely true. HTC has a global warranty so it doesn't matter which country you are in.
blackalice said:
Before the rage begins, I think offering to swap it with an ATT unit was a really good gesture. HTC US deal with the ATT model, and it makes sense that's what they offer!
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I thought it was better than them just telling him that he was completely screwed. Sure it isn't the same phone but in some circumstances it is better than no phone.
The problem here is its not a warranty issue, this is a out of warranty repair, this is like buying a BMW over seas, bringing it here and then something goes wrong and you needed it fixed, BMW here says sorry we cant touch it cause Ford wont allow it. A global warranty or even a out of warranty repair shouldnt be held subject to Crapple. I understand they cant offer the phone here in the states, but repairing? you got to be kidding!
Plus I'm not out of a phone, I have a second HOX international I got it after this one got smashed. But now I have to fix the white one when it comes in and fix it myself, but its wrong that my fixing it voids all warranties, I'd even accept if it was a warranty repair and it couldnt be fixed and they offered the US version as an alternative dur to the restrictions, but this is like going to a service repair shop and they wont fix it. It's BS.
Baldilocks said:
It's always been like this with International phones. Warranties aren't valid in the U.S.
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Actually, up until the Apple litigation, they did repair international phones in the U.S. (unlike Samsung). The problem is that they aren't permitted to reload the international s/w here in the U.S. because it contains features that have been banned. The U.S. XL for example doesn't have the traditional Android app picker; it's been replaced by a tabled menu. Anyone importing an international phone in to the U.S. really needs to fully investigate the down sides before making a purchase. And HTC U.S. deserves kudos for offering a One XL as replacement for a phone not even purchased in the U.S.
Dear Barry,
I understand you have some questions about the Bootloader unlock tool and the warranty for your device. I know how important it is for you to receive correct information and I will be happy to answer any questions you may have.
Unlocking the bootloader means that you now have the ability to customize software on your device. Barry, please note that changing your bootloader can cause significant issues with your device and once you have unlocked your device, you have agreed to the disclaimer that states a change in warranty status such that in the event you render your device unusable, you are responsible for the recovery of your device, whether by repair or by other means. The final decision about what is covered under the warranty (and the cost) is up to the repair technicians if you have your device repaired.
As for the warranty, your device does have Global Warranty so if you ever need your device repaired, we can do so here in the United States. Again, the final decision about what is covered under the warranty (and the cost) is up to the repair technicians if you have your device repaired.
To set up a repair ticket, you will need to speak to the HTC America Warranty & Repair Center. Their contact information is 1-888-617-1113 from 8 A.M. – 8 P.M. ET, 7 days a week. Barry, they will be able to answer any questions you have about the warranty and repair process.
I hope this was helpful and that I have answered all of your questions. If you ever have any questions, Barry, please do not hesitate to send us another email. We will be more than happy to answer any questions you have about your device. Thank you for taking the time to contact us and I hope you have a great week!
Let me know if I have successfully answered your question, please click here to complete this.
To send a reply to this message, please click here.
Sincerely,
Kathleen
HTC
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If you want to keep the tegra one x i suggest sending it to a friend/family member in europe and get them to get it repaired.
Or, like I suggested, take it to a local cell phone repair shop. They can fix it fairly quickly, usually while you wait.
I'm confused why you are unhappy with HTC. You bought a phone from them and they offered you international warranty. In the meanwhile, the law of the land changed and the warranty is invalidated as a result. HTC recognizes this and offers you something within the purview of the law because you are their customer and want to keep you as their customer. I agree that this is actually a thumbs up for HTC to offer you an One XL in exchange for something which is not at all their fault.
Also you prolly are just another one caught up in the whole Apple, Samsung, HTC, etc patent-licensing bit and if the judgement was put out a little later, HTC would have repaired the phone. HTC warranty also states that you open the hardware without us being involved, we ain't gonna touch it, which IMHO is fair. Somebody buys my product, messes up the internals, bring it back to me to fix for free (or something close). So i do, since i promised on good faith and next thing i know, everybody around here doing exchanges.
The best thing is to send it outside the US where it can be fixed, hell, send it to India and i'll send it in for fixing and ship it back to you when its done. Or do what Baldilocks^^^ just suggested.
Baldilocks said:
Or, like I suggested, take it to a local cell phone repair shop. They can fix it fairly quickly, usually while you wait.
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akhileshp said:
The best thing is to send it outside the US where it can be fixed, hell, send it to India and i'll send it in for fixing and ship it back to you when its done. Or do what Baldilocks^^^ just suggested.
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won't both these methods still invalidate the warranty though?
But, it will be fixed.
Baldilocks said:
Or, like I suggested, take it to a local cell phone repair shop. They can fix it fairly quickly, usually while you wait.
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Got the name of the place in Deleware? And the problem with local shops is not all of them know what they are doing even if they say they do, remember alot just see dollar signs, so its hard to find a shop that actually knows what they are doing. Plus this being an international version, the other problem is finding the right screen that fits and is original, most will just take the cheapest they find and charge you double plus labor.
akhileshp said:
I'm confused why you are unhappy with HTC. You bought a phone from them and they offered you international warranty. In the meanwhile, the law of the land changed and the warranty is invalidated as a result. HTC recognizes this and offers you something within the purview of the law because you are their customer and want to keep you as their customer. I agree that this is actually a thumbs up for HTC to offer you an One XL in exchange for something which is not at all their fault.
Also you prolly are just another one caught up in the whole Apple, Samsung, HTC, etc patent-licensing bit and if the judgement was put out a little later, HTC would have repaired the phone. HTC warranty also states that you open the hardware without us being involved, we ain't gonna touch it, which IMHO is fair. Somebody buys my product, messes up the internals, bring it back to me to fix for free (or something close). So i do, since i promised on good faith and next thing i know, everybody around here doing exchanges.
The best thing is to send it outside the US where it can be fixed, hell, send it to India and i'll send it in for fixing and ship it back to you when its done. Or do what Baldilocks^^^ just suggested.
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The problem here is very simple, again I understand about not selling the phone in the states based on the ruling, but when you already OWN the phone whether its before the ruling or after, should NOT apply to repairs. Hence my example of BMW and Ford. Repairs of a phone isnt the same thing as buying or HTC attempting to sell the phone in the US defying the ruling. Its basic customer support and relations.
Its the same for example, you unlock the bootloader and leave the stock rom, or you flash a custom rom, then you break your screen, you call HTC for an out of warranty repair, and they tell you they cant fix it cause you unlocked the bootloader when the cracked screen has nothing to do with the unlocked bootloader. Or if there is a know defect in the phone and they wont fix it because of the ruling, or cause its unlocked. Once a phone is purchased the ruling should have no effect or implications to repairs, and I havent read the ruling, but I would be HIGHLY surprised if the ruling did include repairs, I can almost guarantee the ruling has to do with selling in the states.
lawrence750 said:
won't both these methods still invalidate the warranty though?
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Sending it to someone outside of the US and having them call HTC for repair no will not void the warranty, because you are having HTC do the repairs. Opening it yourself and doing the repair yes will. But when you dont know anyone overseas to send it to you have no choice, its either have a useless phone, or fix it yourself, and how many are going to let a $550 phone thats fairly new sit that way?
Baldilocks said:
But, it will be fixed.
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Agreed.
https://plus.google.com/112648899669966964704/about?gl=us&hl=en
There is a link to their Google+ page. Complete with address and phone number.
Deleted.
You sent your "not for USA, not sold in USA" phone for an OUT of WARRANTY repair, yet they offered you an ATT replacement because of Legal issues. That is called GREAT customer service!
By the way, read the warranty booklet, it clearly states that warranty is applicable only in countries where the phone is sold in, and the Tegra3 HOX is NOT sold in USA.
If you still want to repair it through HTC, check from where you baught the phone, many UK online retailers (not sure of other EU) will gladly handle the repair of the phones they sell through HTC.
Hi Guys,
Recently my HTC One X's screen has stopped working, it remains black and won't turn on although I know the phone is still on.
However, I was on a custom rom so I relocked my bootloader and flashed an RUU before sending it in for warranty repair.
Three UK (my network provider) says that my phone is not under warranty and the cost of repair is:
'Quote 76.59, HANDSET NON GENIUNE SW F400 FLAG BY DIAGNOSTICS BOOTLOADER RELOCKED'
I am a student in the UK with not a lot of money, so I cannot afford to pay this cost
However I am pretty sure that the display not working is a hardware fault, and as such has nothing to do with the bootloader which is software-based. In addition, I have used the phone for less than 12 months, so it should still be under warranty.
I have also read this thread which says that other people in the UK got their phone repaired after unlocking the bootloader, so I am a bit disappointed. http://forum.xda-developers.com/showthread.php?t=1928479
Please could you guys tell me what I should do?
Any help would be greatly appreciated.
Thanks,
DarkEddy
If Three provided the phone they have a legal obligation to repair or replace it.
BenPope said:
If Three provided the phone they have a legal obligation to repair or replace it.
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Thank you for the information sir!
However they are charging me for this, is that illegal? In addition, I would like to ask whether I have actually broken my warranty by unlocking the bootloader?
Thanks,
DarkEddy
I don't know if it's illegal to charge you.
I will say they have a legal obligation under consumer law to provide a phone free from defects for a reasonable amount of time. Reasonable would be at least the term of the contract.
It seems unfair to charge you just because the bootloader was relocked, I think they should at least try to determine that that was the cause (which is unlikely).
IANAL.
BenPope said:
I don't know if it's illegal to charge you.
I will say they have a legal obligation under consumer law to provide a phone free from defects for a reasonable amount of time. Reasonable would be at least the term of the contract.
It seems unfair to charge you just because the bootloader was relocked, I think they should at least try to determine that that was the cause (which is unlikely).
IANAL.
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Thanks, in the forum that I quoted one guy said 'they are happy to repair unlocked phones as long as its a genuine hardware fault'.
I will contact Three and quote this to them, and ask them to prove that it was a hardware fault, but if they still deny my warranty, how should I proceed? Should I quote my statutory rights (I don't really understand what this means but I understand that since I'm in the UK this should help)?
Thanks,
DarkEddy
DarkyHero said:
Thanks, in the forum that I quoted one guy said 'they are happy to repair unlocked phones as long as its a genuine hardware fault'.
I will contact Three and quote this to them, and ask them to prove that it was a hardware fault, but if they still deny my warranty, how should I proceed? Should I quote my statutory rights (I don't really understand what this means but I understand that since I'm in the UK this should help)?
Thanks,
DarkEddy
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The Sales of Goods and Sales of Goods and Services acts both prescribe that retailers must prove to you that you caused the damage – this is only valid for 6 months after the purchase period but I would just proceed with that line regardless of the time limit.
Technically after 6 months, If you feel you have the proof that you did not cause the issue then proceed onto telling them why. Reassure them they have a legal obligation to the 3 R's, repair, replace or refund. Finally ask them for their final position on the matter "because I (you) need that to take it up with the associated ombudsmen."
Remember that politeness and persistence is enough for most people to give in.
leonforthewin said:
The Sales of Goods and Sales of Goods and Services acts both prescribe that retailers must prove to you that you caused the damage – this is only valid for 6 months after the purchase period but I would just proceed with that line regardless of the time limit.
Technically after 6 months, If you feel you have the proof that you did not cause the issue then proceed onto telling them why. Reassure them they have a legal obligation to the 3 R's, repair, replace or refund. Finally ask them for their final position on the matter "because I (you) need that to take it up with the associated ombudsmen."
Remember that politeness and persistence is enough for most people to give in.
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Click to collapse
Thank you so much for your help, I really appreciate it!
The thing I am scared about however is that since most of Customer Service won't understand this, they will connect their superiors, possibly a manager, who will understand everything that is going on. Then, I don't know if I will have a shot with convincing him.
My official contract with my HTC One X started exactly one day short of six months ago, but Three sent me the HTC One X a few weeks before that, so I have had my HTC One X for more than six months . Will this still count as within six months?
Thanks,
DarkEddy
leonforthewin said:
The Sales of Goods and Sales of Goods and Services acts both prescribe that retailers must prove to you that you caused the damage – this is only valid for 6 months after the purchase period but I would just proceed with that line regardless of the time limit.
Technically after 6 months, If you feel you have the proof that you did not cause the issue then proceed onto telling them why. Reassure them they have a legal obligation to the 3 R's, repair, replace or refund. Finally ask them for their final position on the matter "because I (you) need that to take it up with the associated ombudsmen."
Remember that politeness and persistence is enough for most people to give in.
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Click to collapse
I called the repair centre and they said that apparently they have to replace the motherboard, even though the problem is with the display. I argued with them about the Sales of Goods act but they said they are working for the manufacturer (HTC) and they have to repair all faults on the phone, and apparently the locked bootloader is one problem.
Please could you tell me what I should do?
DarkyHero said:
I called the repair centre and they said that apparently they have to replace the motherboard, even though the problem is with the display. I argued with them about the Sales of Goods act but they said they are working for the manufacturer (HTC) and they have to repair all faults on the phone, and apparently the locked bootloader is one problem.
Please could you tell me what I should do?
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Click to collapse
Any stipulations by the manufacturer to the retailer is simply not your problem.
More info:
http://matija.suklje.name/rooting-and-flashing-your-device-does-not-void-the-warranty-in-eu
The same happened with me, Three want to charge me £76 to repair due to what they called illegal software being loaded. So when I picked up my phone I got a letter stating that a circuit board had been replaced. In fact they just gave me a brand new phone instead. Why would you quote for a repair and then give the customer a whole new phone? I smell something here.
BenPope said:
Any stipulations by the manufacturer to the retailer is simply not your problem.
More info:
http://matija.suklje.name/rooting-and-flashing-your-device-does-not-void-the-warranty-in-eu
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Click to collapse
Thanks man, you are awesome! But should I take this up with the seller, i.e. Three UK, and not the repair centre? Because the lady at the repair centre was extremely stubborn and said that since they were working for the repair centre, she had to replace the motherboard as HTC requires them to fix everything that is broken with the phone. What should I do in this situation?
Thanks,
DarkEddy
Maximus78 said:
The same happened with me, Three want to charge me £76 to repair due to what they called illegal software being loaded. So when I picked up my phone I got a letter stating that a circuit board had been replaced. In fact they just gave me a brand new phone instead. Why would you quote for a repair and then give the customer a whole new phone? I smell something here.
Click to expand...
Click to collapse
Did you end up paying them the £76 or did you manage to get them to waive the charges? And yes, I completely agree but apparently they have to fix everything that is broken with the phone, even though a relocked bootloader is not a problem.
Sorry for clarification, generally the Sales of Goods Act applies only when you buy a product outright ie. buy the phone from phones4u or online etc. The Sales of Goods and Services act applies when you sign up for a credit agreement/service contract with a phone. However they both protect you in the same way.
The acts protect you with the retailer/the place of purchase. Your argument is with Three (3) and long as they accept fault with the device you are in the clear. Contrary to popular belief 'warranties' can be somewhat useless most of the time, it's your legal rights as a consumer that count.
The fact that you're a week over the 6 month period of 'proof' isn't the big issue here so don't worry about that.
To be really honest all people who flash their phones should fork out for comprehensive phone insurance. My insurance replaces my phone the very next day before 11am if I am ever to lose it.
Back onto your real issue; unlocking the bootloader does not cause the screen to become faulty, neither does installing custom firmware. I cannot provide proof of this however I'm sure that one of out super experienced XDA members can confirm it.
leonforthewin said:
Sorry for clarification, generally the Sales of Goods Act applies only when you buy a product outright ie. buy the phone from phones4u or online etc. The Sales of Goods and Services act applies when you sign up for a credit agreement/service contract with a phone. However they both protect you in the same way.
The acts protect you with the retailer/the place of purchase. Your argument is with Three (3) and long as they accept fault with the device you are in the clear. Contrary to popular belief 'warranties' can be somewhat useless most of the time, it's your legal rights as a consumer that count.
The fact that you're a week over the 6 month period of 'proof' isn't the big issue here so don't worry about that.
To be really honest all people who flash their phones should fork out for comprehensive phone insurance. My insurance replaces my phone the very next day before 11am if I am ever to lose it.
Back onto your real issue; unlocking the bootloader does not cause the screen to become faulty, neither does installing custom firmware. I cannot provide proof of this however I'm sure that one of out super experienced XDA members can confirm it.
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Click to collapse
Thanks, but I'm a bit confused over one thing. In the link provided (http://matija.suklje.name/rooting-and-flashing-your-device-does-not-void-the-warranty-in-eu) it states that:
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty. You have to understand that in EU we have a “statutory warranty”, which is compulsory that the seller must offer by law (Directive 1999/44/CE, §7.1) and a “voluntary warranty” which the seller or manufacturer can, but does not need to, offer as an additional service to the consumer. Usually the “voluntary warranty” covers a longer period of time or additional accidents not covered by law6. If though the seller, the manufacturer or anyone else offers a “voluntary warranty”, he is bound to it as well!
So, even if, by any chance your “voluntary warranty” got voided, by European law, you should still have the 2 year “compulsory warranty” as it is described in the Directive and which is the topic of this article.
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But I would like to ask what the statutory warranty and the compulsory warranty are? Also, by unlocking the bootloader am I voiding the voluntary warranty or the statutory warranty?
Thanks,
DarkEddy
DarkyHero said:
Thanks, but I'm a bit confused over one thing. In the link provided (http://matija.suklje.name/rooting-and-flashing-your-device-does-not-void-the-warranty-in-eu) it states that:
But I would like to ask what the statutory warranty and the compulsory warranty are? Also, by unlocking the bootloader am I voiding the voluntary warranty or the statutory warranty?
Thanks,
DarkEddy
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Click to collapse
Your UK/EU statutory warranty also known as general consumer rights and sales of goods act etc is king.
Theres not a single retailer that doesn't offer their own warranty but in my opinion they are just diversion tactics because EU/UK law is in some cases much better.
Try not to confuse EU/UK consumer rights, they are essentially one and the same. If I'm not mistaken the UK has always been good at protecting its consumers!
Sent from my HTC One X using xda premium
leonforthewin said:
Your UK/EU statutory warranty also known as general consumer rights and sales of goods act etc is king.
Theres not a single retailer that doesn't offer their own warranty but in my opinion they are just diversion tactics because EU/UK law is in some cases much better.
Try not to confuse EU/UK consumer rights, they are essentially one and the same. If I'm not mistaken the UK has always been good at protecting its consumers!
Sent from my HTC One X using xda premium
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Click to collapse
Ok, thanks, so the statutory warranty is the general consumer rights, but can I ask what the compulsory warranty is?
Thank you so much for your help!
DarkyHero said:
Ok, thanks, so the statutory warranty is the general consumer rights, but can I ask what the compulsory warranty is?
Thank you so much for your help!
Click to expand...
Click to collapse
Statutory rights are compulsory - same thing. If its not I think you are going into too much detail. Try not to go into it too much.
Stick with your UK/EU statutory rights, they act as your compulsory warranty! I hope that makes sense?
Sent from my HTC One X using xda premium
DarkyHero said:
Thanks man, you are awesome! But should I take this up with the seller, i.e. Three UK, and not the repair centre?
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Yes, you need to take it up with your retailer.
I just lol'd when Reading their reason code.
Illegal software bootloader relocked
Wtf the fact that it boots with relocked bootloader means it's running official software
Unless they can prove that your illegal software caused the damage which they can't because its not running it anymore then they are obliged to treat it as stock
Sent from my HTC One X using xda app-developers app
leonforthewin said:
Statutory rights are compulsory - same thing. If its not I think you are going into too much detail. Try not to go into it too much.
Stick with your UK/EU statutory rights, they act as your compulsory warranty! I hope that makes sense?
Sent from my HTC One X using xda premium
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Ok, thanks! I'll see how it goes when the Three Complaints team call me back
I'm pretty sure I already know the answer to this but I'm asking here to get confirmation. About 2 months ago, I dropped my HOX and cracked the screen, went to a 3rd party repair shop to get it fixed.
Last Tuesday, dropped it again and cracked the screen again.However my phone has developed a different problem, for which I phoned up HTC UK and it's booked in for repair, they're collecting it next week. However as the phone has already been opened to fix the screen the first time, I suspect the warranty is now void. Does anyone know what will happen if they receive it in? Will they still repair it or say that they can't help? I don't want to pay the £25 charge if they won't repair it.
Thanks
I have had a terrible experience with Sony Care Australia, who has given me the run around and has zero care.
My Z5p experienced sudden death, and as a result I contacted Sony and sent it to their repair under warranty based on my date of purchase. I told them prior that there are damages to the phone, however it did not affect its functionality. The phone was slightly bend due to its size and the fact that I did occasionally sit on it whilst it was in my back pocket. However, I am now hit with a $671 bill as they advised the whole board etc will need to be replaced - the phone completely unresponsive (no fastboot, no download mode) and based on the condition they assess it to be not under warranty. The alternatives are to pay $50 to the repair just to retrieve my phone or give it to the repair for free.
My question would be does anyone know of any overseas repairer that can repair it for a significantly less price? Or is it not worth it at all? To me $671 AUD is very very steep to repair a 2 year old flagship....
I've lost all faith in reaching out to Sony, am also likely to seek a full refund from my local dealer for the Sony XZ premium as a result of my ordeal with Sony. But if anyone has any ideas to repair my old z5p I am very grateful.
I've changed the screen of my SAMSUNG S4 3 times. I do not recommend you to fix the phone. Instead get a new one. There are good phones with better cameras for about the same price