Develop Bugs

[Q] Get out of your contract without an ETF?

Ok guys, so I saw somewhere around here, a while back I think that Sprint changed some of it's fine print in the contract...Soooo, no one flame me or anything, but does anyone have any info on this? Thinking of jumping ship to verizon. I have 4 lines right now and pay around $176 a month and all the lines are still under contract for a while. I'm not set on going to verizon, but would just like to get some ideas....Thanks for any input....yes...I'm thinking about getting the iphone
edit: I think I found something...This was just on my latest bill, I did some research and any change to the previous contract is a breach and you have 30 days to get out of your contract. Now, you can get out of your contract and still keep your service, just not be tied down to a fricken contract! Here is what was on my last bill:
Directory Assistance 411 Increase
Effective 3/1/11, the domestic Directory Assistance 411 base charge will increase to $1.99 per call.
Please let me know if I am wrong, but when I worked for Verizon this is the way it was for them too.

good thread, im interested in switching away from sprint too.
my service is horrible.
i dont get calls and my texts dont always come thru

DonRSD said:
good thread, im interested in switching away from sprint too.
my service is horrible.
i dont get calls and my texts dont always come thru
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Thanks, I'm sure a few people are interested in getting out...Have you called Sprint about it yet? Sometimes they're really helpful to me and sometimes they straight up lie to my face and say they gave me a $50 credit and I'll call back a few days later to see where it is and they have "no idea" and then wont give it to me...I guess I was a little let down after this ****ty ass "announcement" they made tonight...I've been with 'em for 8 years and really don't want to switch, but it's starting to look like that.

Nothing will get you out of the ETF right now, Sprint has been really careful with their changes lately. The Premium Data fee, Sprint Premier, 411 charges - none of those are a change to your current contract. The only way out is if you roam too much and they kick you off the network.
DonRSD said:
good thread, im interested in switching away from sprint too.
my service is horrible.
i dont get calls and my texts dont always come thru
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Same here, some days I can't reach my wife if she's at home because the phone won't ring and my texts won't go through for a while. I tried to talk to Sprint about an Airave but they argued with me and said I'm in an "excellent coverage area" and told me no, even after contacting Executive Services. That was the last straw for me.

Change your PRL to a VZW PRL and start hitting them HARD for data. According to the terms of service, they can give you the boot for anything over 300 megs per month or more than 50% of all data as roaming data. If you're rooted on all the phones, do them all at the same time and then Sprint will want you all dead.

ZachPA said:
Change your PRL to a VZW PRL and start hitting them HARD for data. According to the terms of service, they can give you the boot for anything over 300 megs per month or more than 50% of all data as roaming data. If you're rooted on all the phones, do them all at the same time and then Sprint will want you all dead.
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LOL sprint will put a hit out on you
Sent from my Evo while i should be working

I was doing some reading on and i read that if sprint can't cover you in a place they don't offer service you can complain and they will waive the ETF, for example tell them you are being relocated to somewhere overseas where they don't offer any type of service, if they can't accomadte you they will let you out, i haven't tried this soooo i can't confirm

datajosh said:
Nothing will get you out of the ETF right now, Sprint has been really careful with their changes lately. The Premium Data fee, Sprint Premier, 411 charges - none of those are a change to your current contract. The only way out is if you roam too much and they kick you off the network.
Same here, some days I can't reach my wife if she's at home because the phone won't ring and my texts won't go through for a while. I tried to talk to Sprint about an Airave but they argued with me and said I'm in an "excellent coverage area" and told me no, even after contacting Executive Services. That was the last straw for me.
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I called and got an Airave for free. What you have to do is set up a consistent series of calls with them. It took me three calls but I got it. Then again, I had a legitimate issue.
Essentially, call every time there is an issue. Write down the time it happens, what happened, and where you were. Call sprint and tell them what the issue is. They may transfer to you an "advanced" tech department. Or, they may tell you to come in to the store to have your phone checked out.
As we all know, it most likely isn't your phone because it is happening on multiple lines. Decline going to a store. Insist on speaking to the advanced tech department. Tell them your problem and they will do something on their end. Wait until that "resolves" (which usually it doesn't because the coverage is strong in that area). Then call back again and complain. Try to get transferred to retentions and see if you can get one.

yep
They would not let me out of the ETF but I was able to get a free airave myself. w00t! But I would still like to cancel and switch to BOOST mobile.

Verizon outage= Crappy $50 credit

Just purchased a GN to replace my Droid Charge, which stopped receiving text messages. The Verizon rep told me "it may take a half hour to activate due to the 4g outage." Well, 4 hours later, I still can't activate it, and because the rep deactivated my Droid Charge, I can't reactivate that either!!!
I now have no phone service whatsoever. The only outgoing call I can place is to Verizon, who put me on hold for 45 minutes, before I finally got the rep to give me a lousy $50 credit. This is the third time 4g has gone out this month in Los Angeles, and now to be without ANY phone service is just unacceptable. Don't understand why the rep deactivated my Droid Charge knowing that a network outage would mean I couldn't activate either phone.

im in same boat as you, walked in got me a galaxy nexus cant activate it due to outage

Sucks to be without a phone for awhile, but a $50 credit for an afternoon's data outage sounds like a great deal.

You should keep calling verizon and asking the rep to three way you to whoever you're trying to call.

I'm more concerned about not being able to make a call in the event of an emergency. I also think I deserved more than a $50 credit for the inconvenience of standing in a VZW store for 2 hours, and ending up with two non-working phones, then 45 additional minutes on hold with VZW CS. Add on that it's the 3rd time this month, and I just think they should back up their statement of "America's Most Reliable Network."

Stockmoose16 said:
I'm more concerned about not being able to make a call in the event of an emergency. I also think I deserved more than a $50 credit for the inconvenience of standing in a VZW store for 2 hours, and ending up with two non-working phones, then 45 additional minutes on hold with VZW CS. Add on that it's the 3rd time this month, and I just think they should back up their statement of "America's Most Reliable Network."
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Phones don't have to be activated to make an emergency call, so there was no danger of that. Also, $50 for losing 4 hours of service is more than reasonable on Verizon's part. You should be thankful for getting that.

xominous said:
Phones don't have to be activated to make an emergency call, so there was no danger of that. Also, $50 for losing 4 hours of service is more than reasonable on Verizon's part. You should be thankful for getting that.
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I think you missed the part where I said this is the 3rd time, and the first two times were 14+ hour outages. That's worth more than $50 to me.

i know man it sucks for all of us with LTE devices, i guess thats what we have to live through since were supporting new technology. If its that big of a concern for you, you can always just go to a 3G device...

I think you need new network if you're going to keep *****ing. Ill take a 50 dollar credit for today. You weren't the only one. We all had to stand in a store to get the gnex and we all had to deal with the outage. I will take 4g working for 99 % of the time than 3g. Its not like they turned it off on purpose. Obviously you come from a family where you got everything you wanted
Sent from my Transformer Prime TF201 using Tapatalk

Stockmoose16 said:
I think you missed the part where I said this is the 3rd time, and the first two times were 14+ hour outages. That's worth more than $50 to me.
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Well according to Verizon they are only liable for your data plan charges which probably don't exceed $50 anyway.

buckley101 said:
I think you need new network if you're going to keep *****ing. Ill take a 50 dollar credit for today. You weren't the only one. We all had to stand in a store to get the gnex and we all had to deal with the outage. I will take 4g working for 99 % of the time than 3g. Its not like they turned it off on purpose. Obviously you come from a family where you got everything you wanted
Sent from my Transformer Prime TF201 using Tapatalk
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Way to make assumptions.

This is where it's useful to Google Voice and Groove IP app. Even if mobile carrier is completely down can still make/receive calls, text and browse web over WIFI at home, Starbucks, etc.

i think $50 if fair, and I think Verizon needs to make it up to all it's lte customers now that its happened again.

Stockmoose16 said:
I think you missed the part where I said this is the 3rd time, and the first two times were 14+ hour outages. That's worth more than $50 to me.
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Hmm...then you should be paying more for your cell service.
32 hours of outage (judging by your explanation), in total. That's 1.33~ days of outage time. Assuming you pay $90 a month that equals exactly $4 they'd owe you for the outage.
Synopsis: They gave you more than 12x what the time you lost is worth. I'd take 13 hours of outage every month if they gave me $50 back. Stop your crying. If you don't like it, cancel your contract and go somewhere else.
Oh, and the reason they deactivated the other phone is because they can't have 2 phones active at the same time on the account. It's not possible just to "leave one active" while the other is activating. I can't even explain why that's a ridiculous statement right now because I'm tired.
Also, you don't need to have the phone activated on the network to make an emergency call. 911 works on any phone, regardless of whether you even have service attached to it.
---------- Post added at 12:07 AM ---------- Previous post was at 12:05 AM ----------
LVNeptune8 said:
Well according to Verizon they are only liable for your data plan charges which probably don't exceed $50 anyway.
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Err...actually they're not. It's up to Verizon to determine what's an acceptable amount of downtime. If they determined that 2 days a month of downtime is acceptable, you have no recourse to say otherwise.
In otherwords, OP, Verizon giving you *ANYTHING* is purely out of the kindness of the rep that did it. Verizon doesn't owe you anything at all, according to the contract you signed. It states that there might be downtime and that it's completely at the discretion of Verizon whether to credit you for that time or not.

hotleadsingerguy said:
Hmm...then you should be paying more for your cell service.
32 hours of outage (judging by your explanation), in total. That's 1.33~ days of outage time. Assuming you pay $90 a month that equals exactly $4 they'd owe you for the outage.
Synopsis: They gave you more than 12x what the time you lost is worth. I'd take 13 hours of outage every month if they gave me $50 back. Stop your crying. If you don't like it, cancel your contract and go somewhere else.
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Well the thing is you're not paying by the minute for the privilege of connection to the network. You're paying $100 / month to have continuous use of the network. They can't have the network be down for 5 hours and just pay people a prorated amount of what those 5 hours are "worth" and expect it to be all good. Because you're not paying by the hour, you're paying with a rational (I argue its quite rational) expectation that the network will not go down.
Especially considering that Verizon is heavily marketed as the most reliable, largest network. Three outages in a month is pretty crazy for them.
So anyway, OP, yes it is pretty unacceptable that Verizons network was down nationwide. But that being said, they surely were trying to get it back up as quick as humanly possible, and I think that you should be happy with your $50 compensation. Just cut your cell bill in 1/2 for a month. And unfortunately, there's no clause in your contract or guarantee that they'll pay you if the network goes down.

Wasn't it just the data connection that was down?

What the.. complaining about s $50 credit? The sense of entitlement these days is astounding.
Sent from my GSM Galaxy Nexus on TMoUS using Tapatalk

Atleast verizon gave you a 50.00 credit, they could of told ya to go pound sand.

They gave me 5.99! Take the $50 and run!!!
Sent from my Galaxy Nexus using XDA App

Same people who wanted to burn HP to the ground because they didn't get a $99 Touchpad.
If having a phone up is that crucial to your daily life, go buy a prepaid backup phone.
I'm not defending VZ and their outages, but damn...

Sprint... the almost not now network

I've been with Sprint for a while now. Lately i've had a lot of complaints that people can't get to me. My girlfriend never gets notified when she gets a voicemail.
It takes us 3-4 times to dial any number.I've been missing important call for the last 2 months. One of them including my grandfather passing away.
It's really bad at my work. No signal at all and always roaming. I cannot continue to use this service.
I've called customer support and they told me that they are aware that a lot of people have had missed calls since March when they started rolling out the network vision upgrade. So for the last months I can get at least 4 people that have the same problem. Nothing is getting resolved and it seems nobody cares.
I took my phone in to get it check out by a tech and there is nothing wrong with it. Since I know of at least 4 other persons experiencing this, I'm sure now that this is not an issue with me.
What I am asking is why do I need to keep paying for a service that I cannot rely on? I have missed important calls, one of them regarding a family member passing away. I can barely make any calls. The data is really slow, pathetic. I cannot count on the Sprint network to do any of the basic functions that I am paying for.
I have tried to call Sprint to get any type of conpenssation or to get them to let me move but they keep telling me that it will all be better.
Anyone got any suggestions. I cannot stay with a company that is responsible for missing the last call i might have gotten from my granfather.

apatcas said:
I've been with Sprint for a while now. Lately i've had a lot of complaints that people can't get to me. My girlfriend never gets notified when she gets a voicemail.
It takes us 3-4 times to dial any number.I've been missing important call for the last 2 months. One of them including my grandfather passing away.
It's really bad at my work. No signal at all and always roaming. I cannot continue to use this service.
I've called customer support and they told me that they are aware that a lot of people have had missed calls since March when they started rolling out the network vision upgrade. So for the last months I can get at least 4 people that have the same problem. Nothing is getting resolved and it seems nobody cares.
I took my phone in to get it check out by a tech and there is nothing wrong with it. Since I know of at least 4 other persons experiencing this, I'm sure now that this is not an issue with me.
What I am asking is why do I need to keep paying for a service that I cannot rely on? I have missed important calls, one of them regarding a family member passing away. I can barely make any calls. The data is really slow, pathetic. I cannot count on the Sprint network to do any of the basic functions that I am paying for.
I have tried to call Sprint to get any type of conpenssation or to get them to let me move but they keep telling me that it will all be better.
Anyone got any suggestions. I cannot stay with a company that is responsible for missing the last call i might have gotten from my granfather.
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Sell your phones use it to pay eta and go to what ever service provider you want.
Sent from my SPH-D710 using Tapatalk 2

daniel4653 said:
Sell your phones use it to pay eta and go to what ever service provider you want.
Sent from my SPH-D710 using Tapatalk 2
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OK. you obviously didnt read everything... and thats ok. thank you for your opinion but that's not going to happen.
Selling my phones to pay an EFT because of spotty service is not justifiable.

If it has been driving you crazy which it seems to have since you miss important calls. Go with Verizon which will probably solve all your problems.
And you said it yourself that you cannot stay with a company that gives you problems so go to another company that will satisfy you
How does that not solve your problem.
Sent from my SPH-D710 using Tapatalk 2

You not being happy in no way entitles you to get out of a contract fee free. Network vision is supposed to dramatically increase usability and from what I've read from people it has. For every four people you know that's having service issues I can guarantee there's a hundred who don't. You're on a website with information on different things to try to fix any possible problem. If you truly don't like the service suck it up and pay the etf
Sent from my SPH-D710 using xda app-developers app

I think the OP is asking what the suggested method is for convincing Sprint that he should not have to pay any fees to terminate service because essentially Sprint is not upholding their side of the contract. In other words, what is the procedure for claiming breach of contract on Sprint? And yes, breach of contract is a legal means to get out of a contract without being obligated to pay any fees and sometimes is enough to get rewarded compensation for those months that you were paying for and not receiving service.
I'm in mostly the same boat as the OP but fortunately the only thing I ever use is text messaging and data through wifi so it doesn't bother me that I can't make or receive calls at work or home much less get any kind of data at either location besides wifi. For the most basic of plans, Sprint charges me less than Verizon would which is why I moved to them but it is a bit disappointing to have a phone where 1/2 of the features (arguably the more important 1/2) don't work.

fiernaq said:
I think the OP is asking what the suggested method is for convincing Sprint that he should not have to pay any fees to terminate service because essentially Sprint is not upholding their side of the contract. In other words, what is the procedure for claiming breach of contract on Sprint?
I'm in mostly the same boat as the OP but fortunately the only thing I ever use is text messaging and data through wifi so it doesn't bother me that I can't make or receive calls at work or home much less get any kind of data at either location besides wifi. For the most basic of plans, Sprint charges me less than Verizon would which is why I moved to them but it is a bit disappointing to have a phone where 1/2 of the features (arguably the more important 1/2) don't work.
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Force roam all the time like crazy. I have seen couple people who were asked to leave sprint due to that with no etf. Under no circumstances I would do that but that's what others have done before.

When Network Vision took place around my area, things got really bad until everything was set up and running. Well worth the wait
Sent from my SPH-D710 using xda premium

locoboi187 said:
When Network Vision took place around my area, things got really bad until everything was set up and running. Well worth the wait
Sent from my SPH-D710 using xda premium
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Yup
Sent from my SPH-D710 using Tapatalk 2

http://www.engadget.com/2012/09/13/sprint-flipping-the-lte-switch-in-boston-and-chicago/

If they are aware of a problem in your area with service and have no eta u can cancel with no etf. When sprint Renegotiated its deals with Verizon and the coverage shrank in certain areas I know for a fact they let 100's if not thousands of people cancel freely so I see this as no different
Edit: if u get no where with regular csr pm me for the number for executive services they will let u cancel for sure with no etf
Sent from my SPH-D710 using XDA

Thank you all for the answers.
In my book i cannot stay with Sprint out of principle. Because of them my phone never ringed when my grandfather called me on the night before he died.
My eft after talking to a representative is only 100$.

It should be zero if your phone doesn't work.

Sprint cost me $300 dollars a few weeks ago. Good like trying to get anything out of them.

Sorry for your loss, yes sprint sucks, i hope to leave it soon.

apatcas said:
Service issue
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You might want to voice up on sprint forums rather than on XDA, there are few sprint employees here.

Or put your phone up on MP if its a epic touch for example post it cheap around $150-175 for a quick sell and use that money if they do end up charging you $100.
Sent from my SPH-D710 using Tapatalk 2

There was a cell site that covered my gf's old workplace and the bowling alley across the street we bowled at that was a data black hole for years. I don't know if it's improved but we don't go there anymore. There are just some buildings that are horrible for rf penetration. The moment you step outside, you get service and signal. There's always the possibility that there's some electronics or machines in the building that are creating interference in the frequency band these phones operate in.

locoboi187 said:
When Network Vision took place around my area, things got really bad until everything was set up and running. Well worth the wait
Sent from my SPH-D710 using xda premium
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Same here

heres a great idea....instead of complaining why dont you be proactive and cancel ur service and go to another carrier. Other than that xda is not a site to whine and complain about sprint or your service which most of us do not experience since we do not live where you do.
Thread CLOSED

My T-Mobile story

I've had T-Mobile & a GS3 for 30 days. Works great in the city. This last weekend I went to my wife's family's house to do some hunting and spend time at their cabin. We go there a couple times a month... which I would consider to be quite often. T-mobile was basically nonfunctional. Couldn't even send a text. Phone didn't say "No Signal"... but nothing would even work, network wise. According to the coverage map, it should work. So today on my lunch I speak with a woman over T-mobile support chat. She sounded pretty optimistic that they would take care of me, but I had to call in.
I got home from work and called in... the lady understood my issues and got me over to retention. The lady in retention wanted to know where it was I was struggling with service... so she looked it up on her end. She looked it over using words like "sketchy" and "I can see it probably wouldn't work indoors" and "well, Sir, it's a cell phone... it's not going to work everywhere." She was almost snippy with me... despite the fact I was 100% calm and overly polite. She would give me no leeway since I was outside the 14 day return policy. She only offered paying full term fees or transferring to a family member. CDMA providers in the area have pretty good service. I simply want to return everything and jump over to CDMA. No hard feelings!
Does anyone have any advice or know someone with a little clout within T-mobile? This is going to be a rough two years if not....

I think if it's such an issue pay the 250 termination fee and move on. Research should have been done prior to signing up or test signal issues within the 14 days you had. Good luck
Sent from my SGH-T999 using Tapatalk 2

fatboy547 said:
I think if it's such an issue pay the 250 termination fee and move on. Research should have been done prior to signing up or test signal issues within the 14 days you had. Good luck
Sent from my SGH-T999 using Tapatalk 2
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I hear ya. As mentioned I did check the maps. In reality what is a person supposed to do? Take a car tour of everywhere they might go within their 14 day "trial period"?

There are two biweekly periods in a month you said you go there a few times a month which is at least 3....
Does the place have internet? Wifi calling is awesome. Every single carrier map shows my house having service but it doesn't. Only wifi calling can work here.
I'd try calling again. If a supervisor refuses, then get the unlock code and sell your phone to someone with ATT. You'll probably make money.

To be honest there is nothing you can do. For starters that's not your home address so T mobile does not care because that's not your address on your bill, secondly and very sad to say say you're out of your 14 days even if that was your home address T Mobile would not let you out of a contract without paying the ETF. That's one ****ty thing about T Mobile they are notorious for things like that, once you're outta your 14 day trial if you have no service at your house the only way to get out of the contract is pay your ETF.
Sent from my SGH-T999 using xda premium

How much did you pay for the phone? If it was 199, see if you can sell it for like 500. Use 250 towards termination fee and the rest towards a new phone on cdma.
Sent from my SGH-T999 using xda app-developers app

sipple31 said:
I've had T-Mobile & a GS3 for 30 days. Works great in the city. This last weekend I went to my wife's family's house to do some hunting and spend time at their cabin. We go there a couple times a month... which I would consider to be quite often. T-mobile was basically nonfunctional. Couldn't even send a text. Phone didn't say "No Signal"... but nothing would even work, network wise. According to the coverage map, it should work. So today on my lunch I speak with a woman over T-mobile support chat. She sounded pretty optimistic that they would take care of me, but I had to call in.
I got home from work and called in... the lady understood my issues and got me over to retention. The lady in retention wanted to know where it was I was struggling with service... so she looked it up on her end. She looked it over using words like "sketchy" and "I can see it probably wouldn't work indoors" and "well, Sir, it's a cell phone... it's not going to work everywhere." She was almost snippy with me... despite the fact I was 100% calm and overly polite. She would give me no leeway since I was outside the 14 day return policy. She only offered paying full term fees or transferring to a family member. CDMA providers in the area have pretty good service. I simply want to return everything and jump over to CDMA. No hard feelings!
Does anyone have any advice or know someone with a little clout within T-mobile? This is going to be a rough two years if not....
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I'm actually in the same situation. I hate there coverage but love the speeds and plans. I was looking for a pay as you use it SIM card to use whilst in no coverage areas.
Sent from my SGH-T999 using Tapatalk 2

jaytxvo said:
How much did you pay for the phone? If it was 199, see if you can sell it for like 500. Use 250 towards termination fee and the rest towards a new phone on cdma.
Sent from my SGH-T999 using xda app-developers app
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Not a bad idea......... may look into this.
elesbb said:
I'm actually in the same situation. I hate there coverage but love the speeds and plans. I was looking for a pay as you use it SIM card to use whilst in no coverage areas.
Sent from my SGH-T999 using Tapatalk 2
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Yeah... the Wi-Fi calling is nice if there's good Wi-Fi around. I spend a lot of time in the outdoors, though.

The only other option which might not help for your situation is that they can provide indoor cell phone repeaters. If you ask nicely I think they might even comp one for you. That would help if you were having trouble in the cabin, but not outside but I don't think that's the case from some of the comments you made. On the other hand, a cell phone repeater with remote antenna mounted on the roof might be just enough to bridge the gap at least while you're in the cabin itself.
And when you're outside - shouldn't you be communing with nature?

flarbear said:
The only other option which might not help for your situation is that they can provide indoor cell phone repeaters. If you ask nicely I think they might even comp one for you. That would help if you were having trouble in the cabin, but not outside but I don't think that's the case from some of the comments you made. On the other hand, a cell phone repeater with remote antenna mounted on the roof might be just enough to bridge the gap at least while you're in the cabin itself.
And when you're outside - shouldn't you be communing with nature?
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Funny you say this! We actually just put in a Wilson repeater system at the cabin. Works excellent when your inside... but that isn't very often! Even then the CDMA rocks the GSM.
When we're hunting we use cell phones as a primary mode of communication. The Wisconsin DNR makes two way radios illegal while hunting... but you can text or make phone calls legally. Kind-of a dumb rule this day and age, right? :silly:

That's the stupidest rule I've heard of lol. I wonder if you can use wifi calling while tethered to a friends phone. You should use the buddy system anyways
Maybe you can build a pringle can antenna?

Before you go paying EFT.. try posting on a cell swapper site and see if someone will take your plan, maybe even pay something for your phone.

papabear said:
Before you go paying EFT.. try posting on a cell swapper site and see if someone will take your plan, maybe even pay something for your phone.
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Didn't know these kind of sites existed... thanks!

One of the bad things about T-Mobile is their spotty coverage. In a big city its great and so-so in a smaller city. You get out in the boonies and is very hit or miss, mostly miss....
Sorry man.
Sent from a galaxy far away!

JesseMT4G said:
One of the bad things about T-Mobile is their spotty coverage. In a big city its great and so-so in a smaller city. You get out in the boonies and is very hit or miss, mostly miss....
Sorry man.
Sent from a galaxy far away!
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My thoughts exactly. And I definitely spend time in the boonies.
Anyhow... my phone sold on Craigslist for $400. Had a ton of interest. $200 to ETF and $200 towards what I paid for the phone. All in all i'm only out $50 and the service for the month. Ordering Verizon today. I definitely don't like their new plan structure... but in my case you just have to go with what works best in your next of the woods. Looked at Sprint because of their better plans... but they are like the roaming Nazis. If you go over 300 meg of data or a certain fraction of your plan's minutes on someone else's network they will drop your a$$. Happened to my brother. One day they just called and said were turning off your service tomorrow. You roam too much... get a different carrier.
Thanks for all the tips guys. I'll be around... just in a different section of the forums. Still going to get a GS3! :good:

This happened to me with Verizon a few years back. About a month into service problems started to occur. Even the sales reps verified the issues. I called corporate every 5 or so days to report dropped calls and no data signal issues. After about 6 months of swapping phones they offered to let me go without an ETF.

sipple31 said:
My thoughts exactly. And I definitely spend time in the boonies.
Anyhow... my phone sold on Craigslist for $400. Had a ton of interest. $200 to ETF and $200 towards what I paid for the phone. All in all i'm only out $50 and the service for the month. Ordering Verizon today. I definitely don't like their new plan structure... but in my case you just have to go with what works best in your next of the woods. Looked at Sprint because of their better plans... but they are like the roaming Nazis. If you go over 300 meg of data or a certain fraction of your plan's minutes on someone else's network they will drop your a$$. Happened to my brother. One day they just called and said were turning off your service tomorrow. You roam too much... get a different carrier.
Thanks for all the tips guys. I'll be around... just in a different section of the forums. Still going to get a GS3! :good:
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Click to collapse
Did not realize they still did that crap. Almost a decade ago, if you roamed 50% or more they dropped you, and made you pay eft.

papabear said:
Did not realize they still did that crap. Almost a decade ago, if you roamed 50% or more they dropped you, and made you pay eft.
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Click to collapse
Every carrier still does this. You might not have to pay the ETF but they will drop you.
Sent from my SGH-T999

joshnichols189 said:
Every carrier still does this. You might not have to pay the ETF but they will drop you.
Sent from my SGH-T999
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Click to collapse
yeah I don't doubt that! This is the sole reason I didn't get sprint. 300 meg?! That's nothing in today's world. A good carrier needs to be a little bit lenient on the roaming business in order to provide adequate coverage.

Sorry to say but the cabin sound like its in the middle of nowhere. Any mountains around, that will make it worse? My gf parents live in the "boonies" and neither of us get a signal (she has Verizon, I have Tmo).

[Q] Deactivate the S3, Activate a Basic phone, Change Plans.

I have the S3 on the $89.99 Plan.
I want change the plan to the lowest priced plan available.
I see the only option I have with the S3 is the $79.99 plan, which is not much of a price difference.
Can I:
- Activate a Basic device I have (Motorola or Sanyo Katana,) which would then deactivate the S3.
- Change my plan from the $89.99 plan to the $29.99 Plan?
- Use the Basic device on the lower priced plan until I decide what Carrier to Port to.
Until I figure out what to do regarding changing Carriers, I want to give sprint as little money as possible, until I port.
I'll probably have to pay the $350 ETF, unless the BBB and/or the FCC decides otherwise.
Thanks.

What a Shister!
I'd bet against you but good luck.

daryllh said:
What a Shister!
I'd bet against you but good luck.
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Click to collapse
Without going into too much detail, I've not been able to complete 90% of my calls for the past 2 months without them Fading, and where the other party cannot hear me clearly.
I'm on my 3rd S3 and the issues remain.
I've contacted Sprint multiple times, and have multiple tickets on record.
Sprint has been giving me the run around for 2 months since the issue began when I renewed my contract, continuing my almost 14 year affiliation with Sprint.
I cannot continue service any longer due to not being able to complete calls without issues.
Sprint has been unable to resolve these issues, and refuses to waive the ETF.
So I've written to the BBB and FCC, and hopefully they can intervene.
This is the reason for my inquiry in this thread.
Perhaps you may get a better understanding for why I'm asking, and maybe go throw your names around to someone else,

Sorry man. I effed up. I read it as you trying to get S3 to work with $30 plan. My apoliogies.
That being said, you should be able to do that if you didn't go through wirefly where they can charge you for cancelling smartphone data.
Biker1 said:
Without going into too much detail, I've not been able to complete 90% of my calls for the past 2 months without them Fading, and where the other party cannot hear me clearly.
I'm on my 3rd S3 and the issues remain.
I've contacted Sprint multiple times, and have multiple tickets on record.
Sprint has been giving me the run around for 2 months since the issue began when I renewed my contract, continuing my almost 14 year affiliation with Sprint.
I cannot continue service any longer due to not being able to complete calls without issues.
Sprint has been unable to resolve these issues, and refuses to waive the ETF.
So I've written to the BBB and FCC, and hopefully they can intervene.
This is the reason for my inquiry in this thread.
Perhaps you may get a better understanding for why I'm asking, and maybe go throw your names around to someone else,
Click to expand...
Click to collapse

daryllh said:
Sorry man. I effed up. I read it as you trying to get S3 to work with $30 plan. My apoliogies.
That being said, you should be able to do that if you didn't go through wirefly where they can charge you for cancelling smartphone data.
Click to expand...
Click to collapse
No sweat
I edited the op for clarification.

I hope you realize that the BBB can't do anything at all. They're a non-profit business rating firm, not an enforcer.

Can't hurt.
Going to send one off to the FTC, in addition to the PUC. Enough is enough already.
What ever it takes, that's what it will be.
Tired of paying my hard earned money and not receiving services.
I'm not even talking about Data, I'm talking about making a call.
Almost 14 years as a Sprint customer, and now I need to call 3-4 times on average to complete a conversation that should only take 1 phone call.
Over 2 months and counting.
Whatever it takes.
If Sprint had to face their customers face to face they wouldn't be pulling this crap like they do over the phone.
My calls have faded calling Sprint attempting to resolve these issues.
All I get is the Sprint Endless Circle of Non Resolution.
Sorry to hear about your issues.
We'll send out an engineer to check the Towers.
We'll call you within 48 hours.
The Towers are fine.
Must be your device.
Go to the store to have it checked out.
Your device is fine.
Oh, your device is fine.
We'll open up another trouble ticket.
We'll send out the engineers........
And on and on and on.......
Hours and Hours and Hours of Wasted Time.....
One moron in account services asked if I live near a body of water.
She said that can cause the issues I'm having, although Sprint doesn't know why the body of water causes these issues, but they do.
Are you crapping me??
You can't make this crap up boys & girls........

You can do this and once you switch to the other phone, your plan should automatically change. I have done this not to long ago. I had a sg3, bought a basic flip phone and had sprint activate the basic flip phone through the online chat. Took about 5 minutes. Once I had the phone activated, my extra $10 for premium data went away. It is possible and easy to do.
P.s. good luck with your case with sprint, I hope you can get out without paying that insane etf !!! Keep us updated if you can

Thanks.
Appreciate the support.
I'll definitely keep you updated.
I was posting in another thread started by someone else, about customers who are fed up with Sprint, but I started this thread great to avoid clutter.
I actually posted more updates in that thread about Sprint account services, and their attempt to run circles around me, which is what prompted me to contact the BBB and FCC.
I'll also submit to FTC, PUC.
Maybe even have an attorney write a letter on my behalf.
The sad part is that Sprint pays its employees to dish out the crap, so they get paid to bs us.
Guys like me, and girls, have to spend many hours and days trying to resolve these issues, Without being compensated for the much time it takes to attempt to do so.
That is why paying the ETF is usually the cheaper way to go.
Less wasted time and less aggravation.
It's just that you hate to let Sprint get away with getting paid for services that you aren't receiving.
It's Horrendous.
Not being able to complete a call without issue is extremely frustrating, especially here in NYC, one of the Largest, if not the largest market in the country.
Customers thinking of renewing or porting over to sprint should Not be Fooled by the Unlimited Data Ploy. Not only will you have extremely slow data in many cases, you may have Calling issues which is of more importance to most customers.
Even though you have 14 days to try the service and terminated the contract if you decide to, it's really 13 days, and usually if you're having issues, it'll be a few days until you realize the issues aren't an anomaly, but the norm.
You'll end up notifying Sprint, and then the BS will begin to ensure they keep you past the 14 days.
They will tell you that it's the Towers, and that they'll check it out for you quickly, and call you back.
Then a couple of more days will pass.
Then they'll tell you that you can get a replacement device, as that is likely the issue.
You'll go to the store, and order a replacement.
More days will pass.
You'll get your replacement device, and maybe for a day or so you'll think the issues have resolved, only to realize they have Not, and that you're past you're 14 day trial period, and that You're Crap Outta Luck.
If you leave, you'll have to pay $350 to do so.
Buyer Beware never rang so true.
Customer Service has reverted back to the bad old days of yesteryear.
I know all too well being with Sprint for so many years almost 14.
Too long........

I had a Better Idea...............
I just Ported over to VERIZON!
Had Best Buy Mobile handle the Port.
Saved $50 on my Blue S3 32GB
Seamless.
Sprint got some racket go'in on, and I'm Happy Not to be part of it Anymore......
....After 14 years...........
What a pleasure it is to be able to Complete a Call After over 2 Months!!
Btw, LTE, Yes, LTE is 11 Mbps DL, 17 Mbps UL
That's only 1 SpeedTest, and that's good enough for me.
No more 250 Kbps crap.
But the Important thing is that I can Complete a Call, and that's worth Dumping sprint...................GOLD!!

Biker1 said:
I had a Better Idea...............
I just Ported over to VERIZON!
Had Best Buy Mobile handle the Port.
Saved $50 on my Blue S3 32GB
Seamless.
Sprint got some racket go'in on, and I'm Happy Not to be part of it Anymore......
....After 14 years...........
What a pleasure it is to be able to Complete a Call After over 2 Months!!
Btw, LTE, Yes, LTE is 11 Mbps DL, 17 Mbps UL
That's only 1 SpeedTest, and that's good enough for me.
No more 250 Kbps crap.
But the Important thing is that I can Complete a Call, and that's worth Dumping sprint...................GOLD!!
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Click to collapse
So u got out of contract? Im on my 2nd gs3 cannot send SMS half the time or call I want out asap!
Sent from my SPH-L710 using xda app-developers app

Frustratez said:
So u got out of contract? Im on my 2nd gs3 cannot send SMS half the time or call I want out asap!
Sent from my SPH-L710 using xda app-developers app
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Click to collapse
No.
I didn't get a final bill yet, but I'll be paying the ETF once I get the bill.
Account No Services wouldn't waive the ETF or reduce it.
I'll await a response from the BBB, FCC, etc.
I couldn't take 1 more day of non services from Sprint.
Not being able to complete a call without issue for over 2 months was Horrendous.
Sprint is Atrocious.
I hope many others decide to pay their ETF's and/or fight them, rather than stay with non services from sprint.
Sprint just Lost out on $2200 from me is how I see it.
I don't know why the FCC, FTC, Congress hasn't gone after Hesse and his Merry Thieves....
Can I sell my S3 now, or do I have to wait until I receive my final bill?
I already Ported.

Pretty sure you can sell it now..just call sprint and check the esn if you're concerned.
Sent from my SPH-L710 using Tapatalk 2

cheaper plan.....
Biker1 said:
I have the S3 on the $89.99 Plan.
I want change the plan to the lowest priced plan available.
I see the only option I have with the S3 is the $79.99 plan, which is not much of a price difference.
Can I:
- Activate a Basic device I have (Motorola or Sanyo Katana,) which would then deactivate the S3.
- Change my plan from the $89.99 plan to the $29.99 Plan?
- Use the Basic device on the lower priced plan until I decide what Carrier to Port to.
Until I figure out what to do regarding changing Carriers, I want to give sprint as little money as possible, until I port.
I'll probably have to pay the $350 ETF, unless the BBB and/or the FCC decides otherwise.
Thanks.
Click to expand...
Click to collapse
Sounds like its time for a flash update...instead of flashing for the baddest Rom, flash for another carrier and enjoy ur freedom witout contracts..................

cslough said:
Sounds like its time for a flash update...instead of flashing for the baddest Rom, flash for another carrier and enjoy ur freedom witout contracts..................
Click to expand...
Click to collapse
I'm still within the 14 day of my new contract with Verizon.
Which Carrier would you suggest to Flash to, with Everything working?
And I don't want anything affiliated with Sprint.
T-Mobile affiliates appear to be hit and miss, with a lot of miss.
At this point in time, Verizon appears to have the best coverage.

If you aren't getting phone service, you MUST send them a letter, and request a written response.
Stop using the phone to try and get this fixed.
Make SURE you always put "I am not receiving the service I am paying for" in every correspondence.
After you have a few letters from Sprint saying they do see your calls dropping, demand to be let go without ETF. If they don't, port out, and don't pay the ETF.
When they send you to collections, tell them you are sending your letters to the 3 collection agencies showing that they admitted to not providing service.
It's a tiny bill, and most credit agencies don't even look at small cellphone bills as a negative due to such poor service from all carriers.

I hear you about the emails.. I haven't written any correspondence since the issues began.. I have a few trouble tickets.. Usually I do email companies so I have written confirmation of issues, but in this case, I didn't, which is an oversight.
I was already told by account services they won't waive the etf, which is why I Ported a few days ago..
I will write an email also, as it's never too late to do so.
I have the issues logged into the Notes on my account. Sprint also said that even though my calls are Fading out, of which the reps experiences while I was speaking with them on multiple occasions, the calls don't show as dropping..
As for not paying the etf, I will exhaust all avenues of complaints to sprint, etc. Before I pay them.
Thanks for your advice.