Just purchased a GN to replace my Droid Charge, which stopped receiving text messages. The Verizon rep told me "it may take a half hour to activate due to the 4g outage." Well, 4 hours later, I still can't activate it, and because the rep deactivated my Droid Charge, I can't reactivate that either!!!
I now have no phone service whatsoever. The only outgoing call I can place is to Verizon, who put me on hold for 45 minutes, before I finally got the rep to give me a lousy $50 credit. This is the third time 4g has gone out this month in Los Angeles, and now to be without ANY phone service is just unacceptable. Don't understand why the rep deactivated my Droid Charge knowing that a network outage would mean I couldn't activate either phone.
im in same boat as you, walked in got me a galaxy nexus cant activate it due to outage
Sucks to be without a phone for awhile, but a $50 credit for an afternoon's data outage sounds like a great deal.
You should keep calling verizon and asking the rep to three way you to whoever you're trying to call.
I'm more concerned about not being able to make a call in the event of an emergency. I also think I deserved more than a $50 credit for the inconvenience of standing in a VZW store for 2 hours, and ending up with two non-working phones, then 45 additional minutes on hold with VZW CS. Add on that it's the 3rd time this month, and I just think they should back up their statement of "America's Most Reliable Network."
Stockmoose16 said:
I'm more concerned about not being able to make a call in the event of an emergency. I also think I deserved more than a $50 credit for the inconvenience of standing in a VZW store for 2 hours, and ending up with two non-working phones, then 45 additional minutes on hold with VZW CS. Add on that it's the 3rd time this month, and I just think they should back up their statement of "America's Most Reliable Network."
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Phones don't have to be activated to make an emergency call, so there was no danger of that. Also, $50 for losing 4 hours of service is more than reasonable on Verizon's part. You should be thankful for getting that.
xominous said:
Phones don't have to be activated to make an emergency call, so there was no danger of that. Also, $50 for losing 4 hours of service is more than reasonable on Verizon's part. You should be thankful for getting that.
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I think you missed the part where I said this is the 3rd time, and the first two times were 14+ hour outages. That's worth more than $50 to me.
i know man it sucks for all of us with LTE devices, i guess thats what we have to live through since were supporting new technology. If its that big of a concern for you, you can always just go to a 3G device...
I think you need new network if you're going to keep *****ing. Ill take a 50 dollar credit for today. You weren't the only one. We all had to stand in a store to get the gnex and we all had to deal with the outage. I will take 4g working for 99 % of the time than 3g. Its not like they turned it off on purpose. Obviously you come from a family where you got everything you wanted
Sent from my Transformer Prime TF201 using Tapatalk
Stockmoose16 said:
I think you missed the part where I said this is the 3rd time, and the first two times were 14+ hour outages. That's worth more than $50 to me.
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Well according to Verizon they are only liable for your data plan charges which probably don't exceed $50 anyway.
buckley101 said:
I think you need new network if you're going to keep *****ing. Ill take a 50 dollar credit for today. You weren't the only one. We all had to stand in a store to get the gnex and we all had to deal with the outage. I will take 4g working for 99 % of the time than 3g. Its not like they turned it off on purpose. Obviously you come from a family where you got everything you wanted
Sent from my Transformer Prime TF201 using Tapatalk
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Way to make assumptions.
This is where it's useful to Google Voice and Groove IP app. Even if mobile carrier is completely down can still make/receive calls, text and browse web over WIFI at home, Starbucks, etc.
i think $50 if fair, and I think Verizon needs to make it up to all it's lte customers now that its happened again.
Stockmoose16 said:
I think you missed the part where I said this is the 3rd time, and the first two times were 14+ hour outages. That's worth more than $50 to me.
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Hmm...then you should be paying more for your cell service.
32 hours of outage (judging by your explanation), in total. That's 1.33~ days of outage time. Assuming you pay $90 a month that equals exactly $4 they'd owe you for the outage.
Synopsis: They gave you more than 12x what the time you lost is worth. I'd take 13 hours of outage every month if they gave me $50 back. Stop your crying. If you don't like it, cancel your contract and go somewhere else.
Oh, and the reason they deactivated the other phone is because they can't have 2 phones active at the same time on the account. It's not possible just to "leave one active" while the other is activating. I can't even explain why that's a ridiculous statement right now because I'm tired.
Also, you don't need to have the phone activated on the network to make an emergency call. 911 works on any phone, regardless of whether you even have service attached to it.
---------- Post added at 12:07 AM ---------- Previous post was at 12:05 AM ----------
LVNeptune8 said:
Well according to Verizon they are only liable for your data plan charges which probably don't exceed $50 anyway.
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Err...actually they're not. It's up to Verizon to determine what's an acceptable amount of downtime. If they determined that 2 days a month of downtime is acceptable, you have no recourse to say otherwise.
In otherwords, OP, Verizon giving you *ANYTHING* is purely out of the kindness of the rep that did it. Verizon doesn't owe you anything at all, according to the contract you signed. It states that there might be downtime and that it's completely at the discretion of Verizon whether to credit you for that time or not.
hotleadsingerguy said:
Hmm...then you should be paying more for your cell service.
32 hours of outage (judging by your explanation), in total. That's 1.33~ days of outage time. Assuming you pay $90 a month that equals exactly $4 they'd owe you for the outage.
Synopsis: They gave you more than 12x what the time you lost is worth. I'd take 13 hours of outage every month if they gave me $50 back. Stop your crying. If you don't like it, cancel your contract and go somewhere else.
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Well the thing is you're not paying by the minute for the privilege of connection to the network. You're paying $100 / month to have continuous use of the network. They can't have the network be down for 5 hours and just pay people a prorated amount of what those 5 hours are "worth" and expect it to be all good. Because you're not paying by the hour, you're paying with a rational (I argue its quite rational) expectation that the network will not go down.
Especially considering that Verizon is heavily marketed as the most reliable, largest network. Three outages in a month is pretty crazy for them.
So anyway, OP, yes it is pretty unacceptable that Verizons network was down nationwide. But that being said, they surely were trying to get it back up as quick as humanly possible, and I think that you should be happy with your $50 compensation. Just cut your cell bill in 1/2 for a month. And unfortunately, there's no clause in your contract or guarantee that they'll pay you if the network goes down.
Wasn't it just the data connection that was down?
What the.. complaining about s $50 credit? The sense of entitlement these days is astounding.
Sent from my GSM Galaxy Nexus on TMoUS using Tapatalk
Atleast verizon gave you a 50.00 credit, they could of told ya to go pound sand.
They gave me 5.99! Take the $50 and run!!!
Sent from my Galaxy Nexus using XDA App
Same people who wanted to burn HP to the ground because they didn't get a $99 Touchpad.
If having a phone up is that crucial to your daily life, go buy a prepaid backup phone.
I'm not defending VZ and their outages, but damn...
Related
WE have been duped by Sprint people. Go to their website and you will notice the announcement of the iPhone 4Gs. You can even pre order it. This privilege was not given for the Samsung Galaxy S 2 ET4G.
Why...was this you say...it's obvious that Sprint knew it had made a deal to buy a **** load of IOS devices to secure this deal with Apple.so they didn't promote the galaxy ET4g. Now they have a big announcement tomorrow. They are going out of their way to let you pre order the iPhone as well.
Sad, and yes I feel they used us to get this deal, by canceling all perks, while giving us crappy service. My Photon has a red circle and no service, and I don't have a ET4G yet. Service has been terrible most of the summer all over NY and in mid town NYC.
If service was being interrupted to better service I may stick around, but not getting signal, failed messages, and paying for it and no credit with lies is unacceptable. Not being able to pre-order the phone I wanted because they made a deal with Crapple is also unforgivable. Price isn't the only thing that matters in a business relationship. It's I pay for service and expect to have it when I want it, not when you decide to give it.
Hell I was told by a customer service rep that I should be happy because I have had a lot of usage on my line. I then said yes that is true, but when I need my service to work it failed to deliver....I missed important calls. and meetings with people because of failed service.
People were telling me when they called the phone rang 3x's and hung up no message was able to be left. Others told me that they would get a network busy message please try again later. One rep verified this condition of calling me, and could not get through. The phone rang 3x's and the line just went dead when they called. I have been to tech centers, and have made many battery pulls, and software reboots, and finally I was told that there was a net work issue and they did not know when it would be cleared. Now when I call to talk about it they put me on hold no music and never come back to talk.
I just don't see it getting better, and when the next generation of phones IE Prime or what ever hits Verizon, and this is not cleared I am gone. When I feel I have to beg for service, or a credit for not receiving service after paying my bills for 15 years, and at one point having a $300 a month phone bills for business it's time to go.
My bill analysis shows that I average 240 msg a month, and average about 2g of data a month, and since I use my phone mostly for calls a Verizion 69.00 phone plan with 10 data, and 10.00 for data equals what I am paying now. So if this doesn't clear with the loss of perks I am outta here.lol
My service is better than ever...by far too. I never saw over 8Mbps download speed in Los Angeles on 4G and now....
Sent from my SPH-D710 using xda premium
Enjoy the larger bill on Verizon. It fast and rather reliable
Life is too short to complain on services you are not happy about. Great thing about America is that we have three major carriers
The sprint network can't compete with Verizon in "most" areas,
Can I have your phone when you leave? I've got a line with no phone....
care cup \__/
Sent from my SPH-D710 using xda premium
When sprint cancelled premiere the writing was on the wall. It was on your august bill statement. In addition, sprint raised the admin fee by 50cents which invalidated every contract. Also on your bill statement.
Then sprint raised ETF from $200 to $350. Then they changed 30 day phone trials to 14 days. All this in september.
I am here on this board with an E4GT because of these changes - I had to get my final premiere upgrade prior to 10/2/2011. Otherwise I was fully planning on just waiting another month for nexus prime.
Now the E4GT has serious radio issues. Like OP, I had calls go to voicemail for hours at a time. Others have LOS, dropped calls, no signal bars, phone refuses to roam, etc.
Sprint's CEO said that 54% of sprint customer churn is due to not having an iphone. Thats a pretty hard fact to not pay attention to.
It is clear sprint is putting all eggs in one basket - the iphone basket. Sprint has lost money for 15 straight quarters. This will either save sprint or ruin sprint.
I've been with sprint 10 years now, and im no iphone fan. THe writing is on the wall: We'll let you keep your android devices and stay on our network, but we really don't care about you now. Of course I knew all this over a month ago and I was still willing to sign a 2 year contract in september for the Epic 4g touch. That was before all the LOS issues arose.
We'll see what the next 2 years brings. But the days of customer loyalty perks, retention plans, etc are clearly over.
I just switched from verizon to sprint, so I can give you a good preview of what to expect.
First of all, the service is top notch, and the lte speeds were incredible - I regularly got over 20 mbps in my area, many times close to 30. Of course, keep in mind that their lte service is fairly new, and at the time they only had 3 expensive phones that could use it, so that will likely change as more people upgrade and the network gets saturated.
So why did I leave this awesome service? Price. Everything across the board is way more expensive - service and phones. I paid $50 more for a Droid Charge than I did for my E4GT, and that phone isn't even in the same league. For our family plan with unlimited text, only 700 minutes, 2 data plans and 2 other phones, it was $230 a month. Our kids wanted smartphones too, but to add 2 more data plans would have put our bill up to $300. I'm not broke, but not rich either, and that cost is pretty hard to justify.
Also, keep in mind that all those policies Sprint just changed are the same policies Verizon has - 14 day return, $350 etf (even after being way overcharged on the phones up front), and no more New Every Two program.
The only carrier I've found with good pricing and great coverage (in my area) is Tmo, and I almost jumped to them, but no way in hell I want to risk being an att customer again.
Sent from my SPH-D710 using xda premium
txmikester said:
I just switched from verizon to sprint, so I can give you a good preview of what to expect.
First of all, the service is top notch, and the lte speeds were incredible - I regularly got over 20 mbps in my area, many times close to 30. Of course, keep in mind that their lte service is fairly new, and at the time they only had 3 expensive phones that could use it, so that will likely change as more people upgrade and the network gets saturated.
So why did I leave this awesome service? Price. Everything across the board is way more expensive - service and phones. I paid $50 more for a Droid Charge than I did for my E4GT, and that phone isn't even in the same league. For our family plan with unlimited text, only 700 minutes, 2 data plans and 2 other phones, it was $230 a month. Our kids wanted smartphones too, but to add 2 more data plans would have put our bill up to $300. I'm not broke, but not rich either, and that cost is pretty hard to justify.
Also, keep in mind that all those policies Sprint just changed are the same policies Verizon has - 14 day return, $350 etf (even after being way overcharged on the phones up front), and no more New Every Two program.
The only carrier I've found with good pricing and great coverage (in my area) is Tmo, and I almost jumped to them, but no way in hell I want to risk being an att customer again.
Sent from my SPH-D710 using xda premium
Click to expand...
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Perspective ftw!
This is called "grass is greener" syndrome. You're gonna love it at first. Then 6 months later you're posting the same crap in another forum.
AbsolutZeroGI said:
Perspective ftw!
This is called "grass is greener" syndrome. You're gonna love it at first. Then 6 months later you're posting the same crap in another forum.
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It all comes down to service.....ETFs, and other fees are basic...it's about service when I want it....I am worn out this summer by Sprint's evasive bull**** regarding the service issues that we are experiencing. Collecting my money for inferior service, and lying about is bad business practice......
Piece out!!!!
QWIKSTRIKE said:
It all comes down to service.....ETFs, and other fees are basic...it's about service when I want it....I am worn out this summer by Sprint's evasive bull**** regarding the service issues that we are experiencing. Collecting my money for inferior service, and lying about is bad business practice......
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Amen. I am tired of flipping on Roam Control and dealing on 1x every time I enter a building. What good is unlimited 3g if it is slow as molasses, and 4g which is spotty and hardly ever works indoors? At this point, I am off contract and if Prime comes to VZW and is not full of bloat I may be gone.
dohturdima said:
Amen. I am tired of flipping on Roam Control and dealing on 1x every time I enter a building. What good is unlimited 3g if it is slow as molasses, and 4g which is spotty and hardly ever works indoors? At this point, I am off contract and if Prime comes to VZW and is not full of bloat I may be gone.
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+1
Sent from my SPH-D710 using xda premium
I was told that the unlimited everything plan for the IPhone will be $20 a month more than ours..
Sent from my Nexus S 4G using xda premium
I like android and I never want a I-PHONE.
Sent from my LG-P999 using XDA Premium App
Feel free to kick me in the Jimmy if I ever buy an iAnything.
Sent from my extra sensory space modulator while performing the slippery cricket
dohturdima said:
Amen. I am tired of flipping on Roam Control and dealing on 1x every time I enter a building. What good is unlimited 3g if it is slow as molasses, and 4g which is spotty and hardly ever works indoors? At this point, I am off contract and if Prime comes to VZW and is not full of bloat I may be gone.
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Click to collapse
It doesn't really matter if it has bloat where cause you can root the stock rom and use titanium backup to remove it all. Its super easy to do
dohturdima said:
Amen. I am tired of flipping on Roam Control and dealing on 1x every time I enter a building. What good is unlimited 3g if it is slow as molasses, and 4g which is spotty and hardly ever works indoors? At this point, I am off contract and if Prime comes to VZW and is not full of bloat I may be gone.
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Click to collapse
I am not just talking 3g/4G.....I get a red circle with a line almost daily. I have been missing calls. getting network busy try back later errors, and not receiving calls for hours a day. I missed getting calls with 4-5 bars in mid town Manhattan, and people told me the phone just rang 3 times and stopped ringing with no option to leave a voice mail. Others were told to "try back later network busy". This can only get worse if iPhone is coming. I am not the only one experiencing this issue the Sprint online community is filled with this same complaint.
JohnCorleone said:
I was told that the unlimited everything plan for the IPhone will be $20 a month more than ours..
Sent from my Nexus S 4G using xda premium
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Nope, it is the same price. You can go on and pre-order to see the pricing.
All I did was call customer service, complained that my 4G speed was worse than my 3G speed (it really is most of the time!) and after a few transfers and no arguments, my AirRave should arrive this Wednesday.
So those who have tried to get one of these boxes before, you might try the 4G vs 3G argument like I did and I had no problems getting one!
AiRave does NOTHING for 4G-WiMax. Period. Besides, if you have broadband at home, the best connection speed you're going to get is limited to your broadband speed, so you might as well just use Wi-Fi.
It is mainly for call quality but will raise your 3G speeds but will do nothing for your 4G
Sent from my Galaxy Nexus using Tapatalk 2
Lol, I just sent mine back. Just about the only thing worse than dealing with crappy Sprint service is using the Airave. GPS would cut out overnight most of the time (yes I had the antenna next to the window, whereas my phone would pick up a GPS signal even away from the windows), and when it worked, the voice quality was terrible with constant stuttering. I hope you have better luck with your device than I did.
sputnik767 said:
Lol, I just sent mine back. Just about the only thing worse than dealing with crappy Sprint service is using the Airave. GPS would cut out overnight most of the time (yes I had the antenna next to the window, whereas my phone would pick up a GPS signal even away from the windows), and when it worked, the voice quality was terrible with constant stuttering. I hope you have better luck with your device than I did.
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I had your luck with the airave when I had to use one a few years back, although it helped a little (I had no signal despite being a half mile from a tower) with calls it was more a pain in the butt to deal with, especially whenever the power went out and I had to get it up and running again.
And I must've done something wrong because no matter what I said I couldn't get them to send one for free lol I even had to drive down the road from my house to call them and request one, told the guy "I'm sitting in the parking lot of the mall down the road because I can't call you from home", he was like "wow that's bad". Uh, duh.
Also it seems like I paid $4.99 a month (on top of the $99 I paid for the device) and that only covered two lines on my five line account, I would've had to pay more to have it cover the other numbers. I hope they've improved the service since then.
iSaint said:
It is mainly for call quality but will raise your 3G speeds but will do nothing for your 4G
Sent from my Galaxy Nexus using Tapatalk 2
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Yes, I know that it has nothing to do with 4G, I just like sticking it to Sprint and getting free stuff from them!
Sent from my SPH-D710 using xda premium
I got mine for free and it worked like a cgarm minus a few sms issues but didnt last long for me.. even used it to upgrade to the sgs2 last year when it came out.. signed a 2yr contract on it.. however dont have wifi right now so they sent a letter to return it or be charged for it.. so i called and they cancelled the line and sent for a return kit all not costing anything.. now im eligible for a third line and since itd be new can get a new phone at discounted price and we needed a third line anyways win win situation and then some!
Sent from my SPH-D710 using XDA
Esoteric68 said:
I had your luck with the airave when I had to use one a few years back, although it helped a little (I had no signal despite being a half mile from a tower) with calls it was more a pain in the butt to deal with, especially whenever the power went out and I had to get it up and running again.
And I must've done something wrong because no matter what I said I couldn't get them to send one for free lol I even had to drive down the road from my house to call them and request one, told the guy "I'm sitting in the parking lot of the mall down the road because I can't call you from home", he was like "wow that's bad". Uh, duh.
Also it seems like I paid $4.99 a month (on top of the $99 I paid for the device) and that only covered two lines on my five line account, I would've had to pay more to have it cover the other numbers. I hope they've improved the service since then.
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I got mine for free. Everything was an they even said so over the phone. I've had no problems. **** don't even have the GPS antenna near a window. The only bad thing I've experienced is if i'm talking in my house an go to leave. I get disconnected. Better then having to stand next to a window or move around the house.
Esoteric68 said:
I had your luck with the airave when I had to use one a few years back, although it helped a little (I had no signal despite being a half mile from a tower) with calls it was more a pain in the butt to deal with, especially whenever the power went out and I had to get it up and running again.
And I must've done something wrong because no matter what I said I couldn't get them to send one for free lol I even had to drive down the road from my house to call them and request one, told the guy "I'm sitting in the parking lot of the mall down the road because I can't call you from home", he was like "wow that's bad". Uh, duh.
Also it seems like I paid $4.99 a month (on top of the $99 I paid for the device) and that only covered two lines on my five line account, I would've had to pay more to have it cover the other numbers. I hope they've improved the service since then.
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wow, youve been getting ripped, i had the old samsung airave when i called to complain about the service at my home, they fedexed me one for free overnight and charged me $4.99 every month but with a $4.99 credit every month as long as i kept that service on my plan. i noticed when torrenting i had ****ty ****ty call quality, the original samsung device also did not help evdo speeds with my then smartphone, it was a PITA so i unplugged it about a year ago and its been sitting in my closet until about a month ago when i decided to call sprint again, i told them it hadnt been powering up and if i could exchange it, they sent me out a new model called the airvana and i shipped the old one back, it was a bit of a hassle to get the new one activated but i guess that was because i just called *2 from my sprint line, i let it sit a few hours as they said and it never worked, so i call the 866 number on the instructions like i should have in the first place and they got it all set up and it was active within the 1st hour of placing that call...since then i've upgraded my time warner cable to verizon fios 25/25, call quality is great and it was horrible before. also my 3g at home sucked ass, it felt like the worst 1x signal so i always have to use wifi, however with the new airvana i tested the 3g speeds it puts out and its not bad, much better than the ****ty cell towers 3g to my house, i prefer the high speed of wifi when i'm home though so i'll continue to use 802.11g/n when i can, i guess the 3g is good for when sprint guests come over so i wont have to give them my wpa2 password
t0mmyr said:
wow, youve been getting ripped, i had the old samsung airave when i called to complain about the service at my home, they fedexed me one for free overnight and charged me $4.99 every month but with a $4.99 credit every month as long as i kept that service on my plan. i noticed when torrenting i had ****ty ****ty call quality, the original samsung device also did not help evdo speeds with my then smartphone, it was a PITA so i unplugged it about a year ago and its been sitting in my closet until about a month ago when i decided to call sprint again, i told them it hadnt been powering up and if i could exchange it, they sent me out a new model called the airvana and i shipped the old one back, it was a bit of a hassle to get the new one activated but i guess that was because i just called *2 from my sprint line, i let it sit a few hours as they said and it never worked, so i call the 866 number on the instructions like i should have in the first place and they got it all set up and it was active within the 1st hour of placing that call...since then i've upgraded my time warner cable to verizon fios 25/25, call quality is great and it was horrible before. also my 3g at home sucked ass, it felt like the worst 1x signal so i always have to use wifi, however with the new airvana i tested the 3g speeds it puts out and its not bad, much better than the ****ty cell towers 3g to my house, i prefer the high speed of wifi when i'm home though so i'll continue to use 802.11g/n when i can, i guess the 3g is good for when sprint guests come over so i wont have to give them my wpa2 password
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Click to collapse
lol I only used it for a year and disconnected the thing over two years ago. I now live in a good signal area and recently donated my device to Sprint, along with an old, old blackberry for recycling.
FYI, the AirRave is NOT completely free. Since it counts as another line, you pay additional fees. In my case it was ~$3 per month. It was a nightmare to get them to refund it.
Mattheyu said:
FYI, the AirRave is NOT completely free. Since it counts as another line, you pay additional fees. In my case it was ~$3 per month. It was a nightmare to get them to refund it.
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Actually, if they give it to you as a service promotion, it's completely free as is the unit itself.
However, the unit is on LOAN, they want it back if/when you terminate sprint service or they will charge you for it.
Mine is 100% free, no charge, nada. So, you can get it free.
Compusmurf said:
Actually, if they give it to you as a service promotion, it's completely free as is the unit itself.
However, the unit is on LOAN, they want it back if/when you terminate sprint service or they will charge you for it. I was told it was automatic because on their end, it is an additional phone line.
Mine is 100% free, no charge, nada. So, you can get it free.
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Click to collapse
I guarantee that if you look at the breakdown of Sprint Surcharges at the end of your bill, it increased when they added the AirRave. I was told it was automatic since on their end, it appears as a second line, which means the fees for a second line.
On mine, it was:
Administrative fee - $1.50 for one line to $3.00 with the AirRave)
Regulatory charge - $0.40 to $0.80
State Cost Recovery Fee - $0.30 - $0.60
Slightly higher taxes
Also on the bill: "Sprint Surcharges are rates we choose to collect from you..."
That means Sprint is NOT required to collect those by law or regulation. Since they are, it is a fee/charge.
I am in an area with horrible reception so bad that without the air rave my phone would be useless that thing helped me a LOT I went from always roaming to always full bars! Only problem is it seems to make my wifi a bit slower but nothing enough to complain about.
Mattheyu said:
I guarantee that if you look at the breakdown of Sprint Surcharges at the end of your bill, it increased when they added the AirRave. I was told it was automatic since on their end, it appears as a second line, which means the fees for a second line.
On mine, it was:
Administrative fee - $1.50 for one line to $3.00 with the AirRave)
Regulatory charge - $0.40 to $0.80
State Cost Recovery Fee - $0.30 - $0.60
Slightly higher taxes
Also on the bill: "Sprint Surcharges are rates we choose to collect from you..."
That means Sprint is NOT required to collect those by law or regulation. Since they are, it is a fee/charge.
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Click to collapse
****, you're right, for the past 2 years I've been paying about $2-$3 in taxes for this 3rd line of crap they were supposed to be providing at no charge
heres mine:
Federal-Univ Serv Assess Non-LD ............................................................. $1.89
California State-PUC User Fee .................................................................... $0.08
Administrative Charge ................................................................................ $4.50
Regulatory Charge ...................................................................................... $1.20
$7.67
The thing that blows me away is that you have to spend hundreds of dollars on a carrier like sprint, then on top of it have to go through this kinda of BS to even get a signal in your home so you can receive calls etc....something wrong with this picture.
Sent from my SPH-D710 using Tapatalk 2
Duce HD2 said:
The thing that blows me away is that you have to spend hundreds of dollars on a carrier like sprint, then on top of it have to go through this kinda of BS to even get a signal in your home so you can receive calls etc....something wrong with this picture.
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
You do realize there are other carriers besides sprint right?
My general cell phone rule of thumb, never get a carrier just because of a phone.
It burns when I Tapatalk...
Love my airvana. Had the issue where the phone would think it failed to send a text and it would send like twenty but they fixed it a few months back.
Sent from my SPH-D710 using Tapatalk 2
jklong03 said:
Yes, I know that it has nothing to do with 4G, I just like sticking it to Sprint and getting free stuff from them!
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
It's nothing special. Sprint gives away free Airaves like they can't get rid of them fast enough. Just tell them your signal has degraded and they'll usually hook you up with no questions asked. Problem is, a lot of us have them for legit reasons. My signal here was great for years and years, then one day it dropped like a rock, was lucky to get more than 1 bar. It's been that way ever since.
I've had T-Mobile & a GS3 for 30 days. Works great in the city. This last weekend I went to my wife's family's house to do some hunting and spend time at their cabin. We go there a couple times a month... which I would consider to be quite often. T-mobile was basically nonfunctional. Couldn't even send a text. Phone didn't say "No Signal"... but nothing would even work, network wise. According to the coverage map, it should work. So today on my lunch I speak with a woman over T-mobile support chat. She sounded pretty optimistic that they would take care of me, but I had to call in.
I got home from work and called in... the lady understood my issues and got me over to retention. The lady in retention wanted to know where it was I was struggling with service... so she looked it up on her end. She looked it over using words like "sketchy" and "I can see it probably wouldn't work indoors" and "well, Sir, it's a cell phone... it's not going to work everywhere." She was almost snippy with me... despite the fact I was 100% calm and overly polite. She would give me no leeway since I was outside the 14 day return policy. She only offered paying full term fees or transferring to a family member. CDMA providers in the area have pretty good service. I simply want to return everything and jump over to CDMA. No hard feelings!
Does anyone have any advice or know someone with a little clout within T-mobile? This is going to be a rough two years if not....
I think if it's such an issue pay the 250 termination fee and move on. Research should have been done prior to signing up or test signal issues within the 14 days you had. Good luck
Sent from my SGH-T999 using Tapatalk 2
fatboy547 said:
I think if it's such an issue pay the 250 termination fee and move on. Research should have been done prior to signing up or test signal issues within the 14 days you had. Good luck
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
I hear ya. As mentioned I did check the maps. In reality what is a person supposed to do? Take a car tour of everywhere they might go within their 14 day "trial period"?
There are two biweekly periods in a month you said you go there a few times a month which is at least 3....
Does the place have internet? Wifi calling is awesome. Every single carrier map shows my house having service but it doesn't. Only wifi calling can work here.
I'd try calling again. If a supervisor refuses, then get the unlock code and sell your phone to someone with ATT. You'll probably make money.
To be honest there is nothing you can do. For starters that's not your home address so T mobile does not care because that's not your address on your bill, secondly and very sad to say say you're out of your 14 days even if that was your home address T Mobile would not let you out of a contract without paying the ETF. That's one ****ty thing about T Mobile they are notorious for things like that, once you're outta your 14 day trial if you have no service at your house the only way to get out of the contract is pay your ETF.
Sent from my SGH-T999 using xda premium
How much did you pay for the phone? If it was 199, see if you can sell it for like 500. Use 250 towards termination fee and the rest towards a new phone on cdma.
Sent from my SGH-T999 using xda app-developers app
sipple31 said:
I've had T-Mobile & a GS3 for 30 days. Works great in the city. This last weekend I went to my wife's family's house to do some hunting and spend time at their cabin. We go there a couple times a month... which I would consider to be quite often. T-mobile was basically nonfunctional. Couldn't even send a text. Phone didn't say "No Signal"... but nothing would even work, network wise. According to the coverage map, it should work. So today on my lunch I speak with a woman over T-mobile support chat. She sounded pretty optimistic that they would take care of me, but I had to call in.
I got home from work and called in... the lady understood my issues and got me over to retention. The lady in retention wanted to know where it was I was struggling with service... so she looked it up on her end. She looked it over using words like "sketchy" and "I can see it probably wouldn't work indoors" and "well, Sir, it's a cell phone... it's not going to work everywhere." She was almost snippy with me... despite the fact I was 100% calm and overly polite. She would give me no leeway since I was outside the 14 day return policy. She only offered paying full term fees or transferring to a family member. CDMA providers in the area have pretty good service. I simply want to return everything and jump over to CDMA. No hard feelings!
Does anyone have any advice or know someone with a little clout within T-mobile? This is going to be a rough two years if not....
Click to expand...
Click to collapse
I'm actually in the same situation. I hate there coverage but love the speeds and plans. I was looking for a pay as you use it SIM card to use whilst in no coverage areas.
Sent from my SGH-T999 using Tapatalk 2
jaytxvo said:
How much did you pay for the phone? If it was 199, see if you can sell it for like 500. Use 250 towards termination fee and the rest towards a new phone on cdma.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Not a bad idea......... may look into this.
elesbb said:
I'm actually in the same situation. I hate there coverage but love the speeds and plans. I was looking for a pay as you use it SIM card to use whilst in no coverage areas.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
Yeah... the Wi-Fi calling is nice if there's good Wi-Fi around. I spend a lot of time in the outdoors, though.
The only other option which might not help for your situation is that they can provide indoor cell phone repeaters. If you ask nicely I think they might even comp one for you. That would help if you were having trouble in the cabin, but not outside but I don't think that's the case from some of the comments you made. On the other hand, a cell phone repeater with remote antenna mounted on the roof might be just enough to bridge the gap at least while you're in the cabin itself.
And when you're outside - shouldn't you be communing with nature?
flarbear said:
The only other option which might not help for your situation is that they can provide indoor cell phone repeaters. If you ask nicely I think they might even comp one for you. That would help if you were having trouble in the cabin, but not outside but I don't think that's the case from some of the comments you made. On the other hand, a cell phone repeater with remote antenna mounted on the roof might be just enough to bridge the gap at least while you're in the cabin itself.
And when you're outside - shouldn't you be communing with nature?
Click to expand...
Click to collapse
Funny you say this! We actually just put in a Wilson repeater system at the cabin. Works excellent when your inside... but that isn't very often! Even then the CDMA rocks the GSM.
When we're hunting we use cell phones as a primary mode of communication. The Wisconsin DNR makes two way radios illegal while hunting... but you can text or make phone calls legally. Kind-of a dumb rule this day and age, right? :silly:
That's the stupidest rule I've heard of lol. I wonder if you can use wifi calling while tethered to a friends phone. You should use the buddy system anyways
Maybe you can build a pringle can antenna?
Before you go paying EFT.. try posting on a cell swapper site and see if someone will take your plan, maybe even pay something for your phone.
papabear said:
Before you go paying EFT.. try posting on a cell swapper site and see if someone will take your plan, maybe even pay something for your phone.
Click to expand...
Click to collapse
Didn't know these kind of sites existed... thanks!
One of the bad things about T-Mobile is their spotty coverage. In a big city its great and so-so in a smaller city. You get out in the boonies and is very hit or miss, mostly miss....
Sorry man.
Sent from a galaxy far away!
JesseMT4G said:
One of the bad things about T-Mobile is their spotty coverage. In a big city its great and so-so in a smaller city. You get out in the boonies and is very hit or miss, mostly miss....
Sorry man.
Sent from a galaxy far away!
Click to expand...
Click to collapse
My thoughts exactly. And I definitely spend time in the boonies.
Anyhow... my phone sold on Craigslist for $400. Had a ton of interest. $200 to ETF and $200 towards what I paid for the phone. All in all i'm only out $50 and the service for the month. Ordering Verizon today. I definitely don't like their new plan structure... but in my case you just have to go with what works best in your next of the woods. Looked at Sprint because of their better plans... but they are like the roaming Nazis. If you go over 300 meg of data or a certain fraction of your plan's minutes on someone else's network they will drop your a$$. Happened to my brother. One day they just called and said were turning off your service tomorrow. You roam too much... get a different carrier.
Thanks for all the tips guys. I'll be around... just in a different section of the forums. Still going to get a GS3! :good:
This happened to me with Verizon a few years back. About a month into service problems started to occur. Even the sales reps verified the issues. I called corporate every 5 or so days to report dropped calls and no data signal issues. After about 6 months of swapping phones they offered to let me go without an ETF.
sipple31 said:
My thoughts exactly. And I definitely spend time in the boonies.
Anyhow... my phone sold on Craigslist for $400. Had a ton of interest. $200 to ETF and $200 towards what I paid for the phone. All in all i'm only out $50 and the service for the month. Ordering Verizon today. I definitely don't like their new plan structure... but in my case you just have to go with what works best in your next of the woods. Looked at Sprint because of their better plans... but they are like the roaming Nazis. If you go over 300 meg of data or a certain fraction of your plan's minutes on someone else's network they will drop your a$$. Happened to my brother. One day they just called and said were turning off your service tomorrow. You roam too much... get a different carrier.
Thanks for all the tips guys. I'll be around... just in a different section of the forums. Still going to get a GS3! :good:
Click to expand...
Click to collapse
Did not realize they still did that crap. Almost a decade ago, if you roamed 50% or more they dropped you, and made you pay eft.
papabear said:
Did not realize they still did that crap. Almost a decade ago, if you roamed 50% or more they dropped you, and made you pay eft.
Click to expand...
Click to collapse
Every carrier still does this. You might not have to pay the ETF but they will drop you.
Sent from my SGH-T999
joshnichols189 said:
Every carrier still does this. You might not have to pay the ETF but they will drop you.
Sent from my SGH-T999
Click to expand...
Click to collapse
yeah I don't doubt that! This is the sole reason I didn't get sprint. 300 meg?! That's nothing in today's world. A good carrier needs to be a little bit lenient on the roaming business in order to provide adequate coverage.
Sorry to say but the cabin sound like its in the middle of nowhere. Any mountains around, that will make it worse? My gf parents live in the "boonies" and neither of us get a signal (she has Verizon, I have Tmo).
I have the S3 on the $89.99 Plan.
I want change the plan to the lowest priced plan available.
I see the only option I have with the S3 is the $79.99 plan, which is not much of a price difference.
Can I:
- Activate a Basic device I have (Motorola or Sanyo Katana,) which would then deactivate the S3.
- Change my plan from the $89.99 plan to the $29.99 Plan?
- Use the Basic device on the lower priced plan until I decide what Carrier to Port to.
Until I figure out what to do regarding changing Carriers, I want to give sprint as little money as possible, until I port.
I'll probably have to pay the $350 ETF, unless the BBB and/or the FCC decides otherwise.
Thanks.
What a Shister!
I'd bet against you but good luck.
daryllh said:
What a Shister!
I'd bet against you but good luck.
Click to expand...
Click to collapse
Without going into too much detail, I've not been able to complete 90% of my calls for the past 2 months without them Fading, and where the other party cannot hear me clearly.
I'm on my 3rd S3 and the issues remain.
I've contacted Sprint multiple times, and have multiple tickets on record.
Sprint has been giving me the run around for 2 months since the issue began when I renewed my contract, continuing my almost 14 year affiliation with Sprint.
I cannot continue service any longer due to not being able to complete calls without issues.
Sprint has been unable to resolve these issues, and refuses to waive the ETF.
So I've written to the BBB and FCC, and hopefully they can intervene.
This is the reason for my inquiry in this thread.
Perhaps you may get a better understanding for why I'm asking, and maybe go throw your names around to someone else,
Sorry man. I effed up. I read it as you trying to get S3 to work with $30 plan. My apoliogies.
That being said, you should be able to do that if you didn't go through wirefly where they can charge you for cancelling smartphone data.
Biker1 said:
Without going into too much detail, I've not been able to complete 90% of my calls for the past 2 months without them Fading, and where the other party cannot hear me clearly.
I'm on my 3rd S3 and the issues remain.
I've contacted Sprint multiple times, and have multiple tickets on record.
Sprint has been giving me the run around for 2 months since the issue began when I renewed my contract, continuing my almost 14 year affiliation with Sprint.
I cannot continue service any longer due to not being able to complete calls without issues.
Sprint has been unable to resolve these issues, and refuses to waive the ETF.
So I've written to the BBB and FCC, and hopefully they can intervene.
This is the reason for my inquiry in this thread.
Perhaps you may get a better understanding for why I'm asking, and maybe go throw your names around to someone else,
Click to expand...
Click to collapse
daryllh said:
Sorry man. I effed up. I read it as you trying to get S3 to work with $30 plan. My apoliogies.
That being said, you should be able to do that if you didn't go through wirefly where they can charge you for cancelling smartphone data.
Click to expand...
Click to collapse
No sweat
I edited the op for clarification.
I hope you realize that the BBB can't do anything at all. They're a non-profit business rating firm, not an enforcer.
Can't hurt.
Going to send one off to the FTC, in addition to the PUC. Enough is enough already.
What ever it takes, that's what it will be.
Tired of paying my hard earned money and not receiving services.
I'm not even talking about Data, I'm talking about making a call.
Almost 14 years as a Sprint customer, and now I need to call 3-4 times on average to complete a conversation that should only take 1 phone call.
Over 2 months and counting.
Whatever it takes.
If Sprint had to face their customers face to face they wouldn't be pulling this crap like they do over the phone.
My calls have faded calling Sprint attempting to resolve these issues.
All I get is the Sprint Endless Circle of Non Resolution.
Sorry to hear about your issues.
We'll send out an engineer to check the Towers.
We'll call you within 48 hours.
The Towers are fine.
Must be your device.
Go to the store to have it checked out.
Your device is fine.
Oh, your device is fine.
We'll open up another trouble ticket.
We'll send out the engineers........
And on and on and on.......
Hours and Hours and Hours of Wasted Time.....
One moron in account services asked if I live near a body of water.
She said that can cause the issues I'm having, although Sprint doesn't know why the body of water causes these issues, but they do.
Are you crapping me??
You can't make this crap up boys & girls........
You can do this and once you switch to the other phone, your plan should automatically change. I have done this not to long ago. I had a sg3, bought a basic flip phone and had sprint activate the basic flip phone through the online chat. Took about 5 minutes. Once I had the phone activated, my extra $10 for premium data went away. It is possible and easy to do.
P.s. good luck with your case with sprint, I hope you can get out without paying that insane etf !!! Keep us updated if you can
Thanks.
Appreciate the support.
I'll definitely keep you updated.
I was posting in another thread started by someone else, about customers who are fed up with Sprint, but I started this thread great to avoid clutter.
I actually posted more updates in that thread about Sprint account services, and their attempt to run circles around me, which is what prompted me to contact the BBB and FCC.
I'll also submit to FTC, PUC.
Maybe even have an attorney write a letter on my behalf.
The sad part is that Sprint pays its employees to dish out the crap, so they get paid to bs us.
Guys like me, and girls, have to spend many hours and days trying to resolve these issues, Without being compensated for the much time it takes to attempt to do so.
That is why paying the ETF is usually the cheaper way to go.
Less wasted time and less aggravation.
It's just that you hate to let Sprint get away with getting paid for services that you aren't receiving.
It's Horrendous.
Not being able to complete a call without issue is extremely frustrating, especially here in NYC, one of the Largest, if not the largest market in the country.
Customers thinking of renewing or porting over to sprint should Not be Fooled by the Unlimited Data Ploy. Not only will you have extremely slow data in many cases, you may have Calling issues which is of more importance to most customers.
Even though you have 14 days to try the service and terminated the contract if you decide to, it's really 13 days, and usually if you're having issues, it'll be a few days until you realize the issues aren't an anomaly, but the norm.
You'll end up notifying Sprint, and then the BS will begin to ensure they keep you past the 14 days.
They will tell you that it's the Towers, and that they'll check it out for you quickly, and call you back.
Then a couple of more days will pass.
Then they'll tell you that you can get a replacement device, as that is likely the issue.
You'll go to the store, and order a replacement.
More days will pass.
You'll get your replacement device, and maybe for a day or so you'll think the issues have resolved, only to realize they have Not, and that you're past you're 14 day trial period, and that You're Crap Outta Luck.
If you leave, you'll have to pay $350 to do so.
Buyer Beware never rang so true.
Customer Service has reverted back to the bad old days of yesteryear.
I know all too well being with Sprint for so many years almost 14.
Too long........
I had a Better Idea...............
I just Ported over to VERIZON!
Had Best Buy Mobile handle the Port.
Saved $50 on my Blue S3 32GB
Seamless.
Sprint got some racket go'in on, and I'm Happy Not to be part of it Anymore......
....After 14 years...........
What a pleasure it is to be able to Complete a Call After over 2 Months!!
Btw, LTE, Yes, LTE is 11 Mbps DL, 17 Mbps UL
That's only 1 SpeedTest, and that's good enough for me.
No more 250 Kbps crap.
But the Important thing is that I can Complete a Call, and that's worth Dumping sprint...................GOLD!!
Biker1 said:
I had a Better Idea...............
I just Ported over to VERIZON!
Had Best Buy Mobile handle the Port.
Saved $50 on my Blue S3 32GB
Seamless.
Sprint got some racket go'in on, and I'm Happy Not to be part of it Anymore......
....After 14 years...........
What a pleasure it is to be able to Complete a Call After over 2 Months!!
Btw, LTE, Yes, LTE is 11 Mbps DL, 17 Mbps UL
That's only 1 SpeedTest, and that's good enough for me.
No more 250 Kbps crap.
But the Important thing is that I can Complete a Call, and that's worth Dumping sprint...................GOLD!!
Click to expand...
Click to collapse
So u got out of contract? Im on my 2nd gs3 cannot send SMS half the time or call I want out asap!
Sent from my SPH-L710 using xda app-developers app
Frustratez said:
So u got out of contract? Im on my 2nd gs3 cannot send SMS half the time or call I want out asap!
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
No.
I didn't get a final bill yet, but I'll be paying the ETF once I get the bill.
Account No Services wouldn't waive the ETF or reduce it.
I'll await a response from the BBB, FCC, etc.
I couldn't take 1 more day of non services from Sprint.
Not being able to complete a call without issue for over 2 months was Horrendous.
Sprint is Atrocious.
I hope many others decide to pay their ETF's and/or fight them, rather than stay with non services from sprint.
Sprint just Lost out on $2200 from me is how I see it.
I don't know why the FCC, FTC, Congress hasn't gone after Hesse and his Merry Thieves....
Can I sell my S3 now, or do I have to wait until I receive my final bill?
I already Ported.
Pretty sure you can sell it now..just call sprint and check the esn if you're concerned.
Sent from my SPH-L710 using Tapatalk 2
cheaper plan.....
Biker1 said:
I have the S3 on the $89.99 Plan.
I want change the plan to the lowest priced plan available.
I see the only option I have with the S3 is the $79.99 plan, which is not much of a price difference.
Can I:
- Activate a Basic device I have (Motorola or Sanyo Katana,) which would then deactivate the S3.
- Change my plan from the $89.99 plan to the $29.99 Plan?
- Use the Basic device on the lower priced plan until I decide what Carrier to Port to.
Until I figure out what to do regarding changing Carriers, I want to give sprint as little money as possible, until I port.
I'll probably have to pay the $350 ETF, unless the BBB and/or the FCC decides otherwise.
Thanks.
Click to expand...
Click to collapse
Sounds like its time for a flash update...instead of flashing for the baddest Rom, flash for another carrier and enjoy ur freedom witout contracts..................
cslough said:
Sounds like its time for a flash update...instead of flashing for the baddest Rom, flash for another carrier and enjoy ur freedom witout contracts..................
Click to expand...
Click to collapse
I'm still within the 14 day of my new contract with Verizon.
Which Carrier would you suggest to Flash to, with Everything working?
And I don't want anything affiliated with Sprint.
T-Mobile affiliates appear to be hit and miss, with a lot of miss.
At this point in time, Verizon appears to have the best coverage.
If you aren't getting phone service, you MUST send them a letter, and request a written response.
Stop using the phone to try and get this fixed.
Make SURE you always put "I am not receiving the service I am paying for" in every correspondence.
After you have a few letters from Sprint saying they do see your calls dropping, demand to be let go without ETF. If they don't, port out, and don't pay the ETF.
When they send you to collections, tell them you are sending your letters to the 3 collection agencies showing that they admitted to not providing service.
It's a tiny bill, and most credit agencies don't even look at small cellphone bills as a negative due to such poor service from all carriers.
I hear you about the emails.. I haven't written any correspondence since the issues began.. I have a few trouble tickets.. Usually I do email companies so I have written confirmation of issues, but in this case, I didn't, which is an oversight.
I was already told by account services they won't waive the etf, which is why I Ported a few days ago..
I will write an email also, as it's never too late to do so.
I have the issues logged into the Notes on my account. Sprint also said that even though my calls are Fading out, of which the reps experiences while I was speaking with them on multiple occasions, the calls don't show as dropping..
As for not paying the etf, I will exhaust all avenues of complaints to sprint, etc. Before I pay them.
Thanks for your advice.
Veteran T-Mobile customers still on a classic plan may be interested. In connection with adding members to my current classic family plan, I was told that because we've been T-Mobile customers for more than eight years the $150 per line migration fee would be waived for the current family plan members.
I'll want to see it confirmed at My T-Mobile, but as explained in the T-Mobile store this results in a lower monthly value plan rate and outright ownership of our Galaxy SIII 32GB phones. The store salesman had to call corporate to make it work. He did so because I balked at paying migration fees just to add additional members to an existing family plan.
Obviously, I don't know whether a shorter customer relationship or other considerations also may work. But it's worth a try.
Tmobile has always been good to their long time customers. As long as its within reason they will usually do whatever they can to keep your business, especially if they think you might leave!
That's been my experience anyway.
Sent from my SGH-T999 using xda premium
Yes. They gave my wife and me a great deal on our SIIIs at the end of last September.
DocHoliday77 said:
Tmobile has always been good to their long time customers. As long as its within reason they will usually do whatever they can to keep your business, especially if they think you might leave!
That's been my experience anyway.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
RebDovid said:
Veteran T-Mobile customers still on a classic plan may be interested. In connection with adding members to my current classic family plan, I was told that because we've been T-Mobile customers for more than eight years the $150 per line migration fee would be waived for the current family plan members.
I'll want to see it confirmed at My T-Mobile, but as explained in the T-Mobile store this results in a lower monthly value plan rate and outright ownership of our Galaxy SIII 32GB phones. The store salesman had to call corporate to make it work. He did so because I balked at paying migration fees just to add additional members to an existing family plan.
Obviously, I don't know whether a shorter customer relationship or other considerations also may work. But it's worth a try.
Click to expand...
Click to collapse
Keep watch on your bill... They offered me the same thing when I went in to a store and upgraded to the s3, then two months later they tried to charge a migration fee of $150 for my line only and not my wife's strangely enough. I had to call and explain how that never agreed to pay a migration fee to a couple of different people before I got a supervisor to correct the issue, so all in all it worked out fine, just make sure they do what they say they are going to do. T-Mobile customer since 03, and a very happy one at that!
I've been with them since 06..bill is starting to get too expensive.. Might have to try something with them
Sent from my SAMSUNG-SGH-I747 using xda premium
RebDovid said:
Yes. They gave my wife and me a great deal on our SIIIs at the end of last September.
Click to expand...
Click to collapse
I got almost the same exact thing. Except mine was only for one phone, and I got the 16GB instead of 32GB. But I also got an extra $100 credit on my account. In addition to the $10 a month, $50 Rebate, and I also got one or two other things, but I cant remember right now!
I have four lines on my account, each with contracts. I've been with Tmobile for 7 yrs. What are my chances of getting all migration fees waived?
Sent from my Galaxy Note 10.1!
DylanTheVillian said:
Keep watch on your bill... They offered me the same thing when I went in to a store and upgraded to the s3, then two months later they tried to charge a migration fee of $150 for my line only and not my wife's strangely enough. I had to call and explain how that never agreed to pay a migration fee to a couple of different people before I got a supervisor to correct the issue, so all in all it worked out fine, just make sure they do what they say they are going to do. T-Mobile customer since 03, and a very happy one at that!
Click to expand...
Click to collapse
Thanks for the heads-up. FWIW, I did speak with a phone representative this morning who said that their system shows the fee having been waived on both lines.
LoopDoGG79 said:
I have four lines on my account, each with contracts. I've been with Tmobile for 7 yrs. What are my chances of getting all migration fees waived?
Sent from my Galaxy Note 10.1!
Click to expand...
Click to collapse
I was told the migration fees were waived because we've been customers for more than eight years. But if you don't ask you'll never know. Good luck. Please let us know your result.
ujaroun pimas
I wish I could say the same about t-mobile. I've been with them for 8 years. Recently I moved to an area in Mississippi, and where I live, in and around my house, I do NOT get phone reception. If I want to make a call, or send a text, I have to walk/drive half a mile down the road to get reception.
The "engineers" at t-mobile "looked into it," and they "concluded" that there were no problems.
My roommates have att, and the get great reception anywhere inside the house.
All t-mobile did for me was lower my bill from 130/month to $100. So I'm still paying $100/month for service that I can't even use. I wish I knew a way out.
crespi_ said:
I wish I could say the same about t-mobile. I've been with them for 8 years. Recently I moved to an area in Mississippi, and where I live, in and around my house, I do NOT get phone reception. If I want to make a call, or send a text, I have to walk/drive half a mile down the road to get reception.
The "engineers" at t-mobile "looked into it," and they "concluded" that there were no problems.
My roommates have att, and the get great reception anywhere inside the house.
All t-mobile did for me was lower my bill from 130/month to $100. So I'm still paying $100/month for service that I can't even use. I wish I knew a way out.
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Why u no use wifi calling? This is precisely why they have it.
gingshi case
LoopDoGG79 said:
Why u no use wifi calling? This is precisely why they have it.
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No wi-fi calling on Cyanogenmod.
Also I don't have wireless internet either.
Let's say I did have wifi, and let's say cyanogenmod had wifi calling.
Should I still be content in paying $100/month for something that I never use?
crespi_ said:
No wi-fi calling on Cyanogenmod.
Also I don't have wireless internet either.
Let's say I did have wifi, and let's say cyanogenmod had wifi calling.
Should I still be content in paying $100/month for something that I never use?
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Go back to TW
Get a wireless router.
?
Profit!
I just saw the $25 x 24 months option with $0 down for the Galaxy S4 and tried to upgrade online. It said there was a $100 migration fee so I called customer care, got sent to loyalty then to customer care again and the lady refused to remove the fee. She literally argued with me that it's essential that they charge the fee because it compensates for early upgrades since you get a discounted price. I even told her I'd likely be changing providers then, and she still said it't not possible to waive it.
Errr, so frustrated.
uoY_redruM said:
I just saw the $25 x 24 months option with $0 down for the Galaxy S4 and tried to upgrade online. It said there was a $100 migration fee so I called customer care, got sent to loyalty then to customer care again and the lady refused to remove the fee. She literally argued with me that it's essential that they charge the fee because it compensates for early upgrades since you get a discounted price. I even told her I'd likely be changing providers then, and she still said it't not possible to waive it.
Errr, so frustrated.
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Hey guys,
I have been with T-mobile for 10 years. I have 4 lines with truly Unlimited everything, getting ready to add a 5th line, my bill is 180.00, now after BS TAXES I pay 222.00.. No Carrier can beat that! Every time I have a big issue with T-mobile the only way to resolve the issue is quite simple but takes a little more time. WRIGHT THEM A LETTER! Don't email them, don't call them, just wright them a letter about your problem and mail it to their corporate offices.You will get a call from them in about 2 weeks with a possible resolution to your problem. I like T-mobile allot and I have only needed to wright 2 letters to them and both time they went above my exceptions. Most problems can be fixed by calling them but when you get no were with them wright a letter.
---------- Post added at 06:58 PM ---------- Previous post was at 06:56 PM ----------
crespi_ said:
No wi-fi calling on Cyanogenmod.
Also I don't have wireless internet either.
Let's say I did have wifi, and let's say cyanogenmod had wifi calling.
Should I still be content in paying $100/month for something that I never use?
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A booster just might fix your problem. they run about 200+ bucks but you may get T-mobile to comp it.
RebDovid said:
I was told the migration fees were waived because we've been customers for more than eight years. But if you don't ask you'll never know. Good luck. Please let us know your result.
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Well, unfortunately, you do have to be a customer for 8 years or more, and I've only been a customer for 6 yrs 7 months. Migration fees will not be waived.
I wish I could tell them I want more then Edge where I live...
Waived my fees!
Just want to confirm that I called T-Mobile today to see if I could switch over to the simple choice plan with 5 lines. I was previously on the older family plan. 5 lines with 2gb data and unlimited text and I was paying $210 per month. The first person I talked to would not make a change for me. I told them I have been with T Moibile for 15 years. I was transferred to Customer retention. They proceeded to tell me that they could only reduce the migration fees to $300. I said no thinks and hung up. I called back 5 minutes later and the rep waived all of the migration fees for me no questions asked. Just wanted to let you know this works and say thanks to the OP for pointing it out! Moral of the story... If at first you don't succeed, call back and keep trying!
Mr.H0811 said:
Just want to confirm that I called T-Mobile today to see if I could switch over to the simple choice plan with 5 lines. I was previously on the older family plan. 5 lines with 2gb data and unlimited text and I was paying $210 per month. The first person I talked to would not make a change for me. I told them I have been with T Moibile for 15 years. I was transferred to Customer retention. They proceeded to tell me that they could only reduce the migration fees to $300. I said no thinks and hung up. I called back 5 minutes later and the rep waived all of the migration fees for me no questions asked. Just wanted to let you know this works and say thanks to the OP for pointing it out! Moral of the story... If at first you don't succeed, call back and keep trying!
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Persistence and politeness often succeed. Just the other day, I noticed that, although the change-over to the new plan occurred with only two days left in my service month, my T-Mobile bill showed a full $10 for the 2.5GB data option. A pleasant conversation with a T-Mobile representative whom I had asked to explain and confirm all the items of this transitional bill resulted in the $10 charge being waived.
It doesn't always work. And sometimes it can be quite frustrating. But I don't generally find that haranguing a service rep gets me anywhere.
RebDovid said:
Persistence and politeness often succeed. Just the other day, I noticed that, although the change-over to the new plan occurred with only two days left in my service month, my T-Mobile bill showed a full $10 for the 2.5GB data option. I pleasant conversation with a T-Mobile representative whom I had asked to explain and confirm all the items of this transitional bill resulted in the $10 charge being waived.
It doesn't always work. And sometimes it can be quite frustrating. But I don't generally find that haranguing a service rep gets me anywhere.
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I have had nothing but good luck with T-Mobile reps working with me. I agree that harassing them and threatening to leave etc will get you nowhere.