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I'm in need of some help. I have a Rogers Samsung Captivate Glide. I have succesfully unlocked the phone before using a unlock code given to me by the seller. I recently factory reset the phone and it asked me for the network unlock code. Since I was unable to contact the original seller I purchased my own code on ebay. To my knowledge the numbers did seem familiar compared to the last code I was given. Unfortunately it did not work this time around and I am now out of attempts and the phone is completely unusable and just stays on a screen that tells me to contact my service provider.
I have unlocked many phones before and I have never had a problem with them re locking after a reset. I did some research and have read that this is a known issue with the glides relocking after a reset.
Yes, I did double check the imei before submitting my order and I did make sure to enter the correct code. I also did some more research but was not able to find anyone with my exact problem. If I mised it I apologiize.
So basically my question is is there anyway I can unlock it by rooting or flashing a custom rom or something of the sort? Yes I am a noob.
Any and all help would be greatly appreciated.
Thank you.
ANONYMOUS.B said:
I'm in need of some help. I have a Rogers Samsung Captivate Glide. I have succesfully unlocked the phone before using a unlock code given to me by the seller. I recently factory reset the phone and it asked me for the network unlock code. Since I was unable to contact the original seller I purchased my own code on ebay. To my knowledge the numbers did seem familiar compared to the last code I was given. Unfortunately it did not work this time around and I am now out of attempts and the phone is completely unusable and just stays on a screen that tells me to contact my service provider.
I have unlocked many phones before and I have never had a problem with them re locking after a reset. I did some research and have read that this is a known issue with the glides relocking after a reset.
Yes, I did double check the imei before submitting my order and I did make sure to enter the correct code. I also did some more research but was not able to find anyone with my exact problem. If I mised it I apologiize.
So basically my question is is there anyway I can unlock it by rooting or flashing a custom rom or something of the sort? Yes I am a noob.
Any and all help would be greatly appreciated.
Thank you.
Click to expand...
Click to collapse
there may be a time frame you have to wait until it resets and allows use of the phone, if not, try rebooting into recovery and doing a full wipe/factory reset including wiping the cache. that might get you going.
dbrannon79 said:
there may be a time frame you have to wait until it resets and allows use of the phone, if not, try rebooting into recovery and doing a full wipe/factory reset including wiping the cache. that might get you going.
Click to expand...
Click to collapse
Thanks for the reply. I've already tried that though. The phone is completely stock. I went into recovery did a full wipe/ factory reset and wiped the cache. Still no luck...
ANONYMOUS.B said:
Thanks for the reply. I've already tried that though. The phone is completely stock. I went into recovery did a full wipe/ factory reset and wiped the cache. Still no luck...
Click to expand...
Click to collapse
It won't unlock now. You'll have to take it to the carrier otherwise you're out of luck.
sent from my Infuse running UnOfficial CM10 Jelly Bean. You Jelly bro?
Try this:
http://forum.xda-developers.com/showthread.php?t=1860003
Have you tried the emergency recovery thing in Kies? That should wipe out everything...
When my glide got locked, I used this solution http://forum.xda-developers.com/show....php?t=1595756
you might want to try it.
Hey Guys,
First of all, I want to say I search all the threads but didn't find anything relating to my post.
Some background:
I got an S3 from Telus last year, rooted it and was using mostly CM on it. I recently got the S4 and decided to give the S3 to my GF.
I knew the phone was locked when I tried to use it overseas. Before attempting to do any unlocks, I flashed carrier stock ROM on it.
I tried the following:
1) Free method - did not work since the options the guide described were not on my screen (I do have 4.1.1)
(Did my mucking around here do something to the phone? Is there a way to reset these settings?)
2) FastGSM - did not work, got an error
3) quickphoneunlock.com - Gave these guys my IMEI and they gave me a code that doesn't work. I called them and the kid who answered the phone said that it didn't work because my phone has been previously rooted. He further guranteed me that the code I got from him would be the same code I would get from my carrier.
I'm at a loss what to do now. I already switched my GF to the new SIM so no she's phoneless.
I'd appreciate any help.
Can you be a bit more specific as to which options were not on your screen? I OTA'd my Telus GS3 to 4.1.2 before I realized you could unlock your phone. I Odin flashed back to stock 4.1.1 and tried the unlock and it was successful. Mind you my phone was never rooted before (but shouldn't matter if you're going back to a stock rom?).
Hw4ng3r said:
Can you be a bit more specific as to which options were not on your screen? I OTA'd my Telus GS3 to 4.2.1 before I realized you could unlock your phone. I Odin flashed back to stock 4.1.1 and tried the unlock and it was successful. Mind you my phone was never rooted before (but shouldn't matter if you're going to back to a stock rom?).
Click to expand...
Click to collapse
After selecting the [3] OFF option, option [4] is not my screen.
I am also not sure if flashing recovery / ROMs affects this menu.
Do you mind sharing the specific ROM you used?
vitalious said:
After selecting the [3] OFF option, option [4] is not my screen.
I am also not sure if flashing recovery / ROMs affects this menu.
Do you mind sharing the specific ROM you used?
Click to expand...
Click to collapse
I would suggest you flash this in odin:
http://forum.xda-developers.com/showthread.php?t=1739426
Then try the code. If it still doesn't work you could try to flash the stock .tar from the sammobile site that is unrooted
hednik said:
I would suggest you flash this in odin:
http://forum.xda-developers.com/showthread.php?t=1739426
Then try the code. If it still doesn't work you could try to flash the stock .tar from the sammobile site that is unrooted
Click to expand...
Click to collapse
Thanks for the help.
I'm not sure why you want me to flash the rooted stock first, but I'm downloading the sammobile one and will flash it at home when I get back from work.
vitalious said:
Thanks for the help.
I'm not sure why you want me to flash the rooted stock first, but I'm downloading the sammobile one and will flash it at home when I get back from work.
Click to expand...
Click to collapse
Try the sammobile one. Its just place stock firmware you can flash in odin and you should be just fine with the code then.
hednik said:
Try the sammobile one. Its just place stock firmware you can flash in odin and you should be just fine with the code then.
Click to expand...
Click to collapse
I hope it will work.
The thing is, my current ROM is a 4.1.1 Telus as well.
I will let you know tonight how it went.
In the meanwhile, I need to prove with a video to those cellphoneunlock clowns that their code didn't work.
Are you using the instructions from here? http://www.redmondpie.com/permanentl...w-to-tutorial/ and if you are when it says wait.. you really do have to wait otherwise it will not work....
Still doesn't work
I don't see option [4] after waiting 30 seconds.
vitalious said:
Still doesn't work
I don't see option [4] after waiting 30 seconds.
Click to expand...
Click to collapse
Okay so you say you don't get to option 4 in Step 5. When you do step 4, the menu key they are talking about is the physical menu key on the phone. I have a Telus phone also and I have done this a few times. The only thing is you need to watch the code when your doing this...
MENU NOT EXIST
PRESS BACK KEY
Current Command is 118640
If you get current command is 118630 then you have likely relocked it
Check here, I have 2 posts, one with screen shots.... http://forum.xda-developers.com/showthread.php?t=2176719&page=3
Step 3: In the Options screen, choose [3] Perso SHA256 OFF. Wait for 30 seconds after making this selection.
Step 4: Go back one step by pressing the menu key, and then back once. You should now again be in [6] Network Lock
Step 5: Here, now choose [4]NW Lock NV Data INITIALLIZ. Wait for one minute after making the choice.
Step 6: After a minute has passed, reboot
Thanks for everyone's help.
Here is what worked at the end for me:
I downloaded the following 4.1.1 Telus ROM:
After I flashed, the phone was going through endless FC. I did a Factory Reset via the recovery and the FC went away.
After flashing the ROM, the free unlock method worked.
Hooray.
Hi,
This is for a Canadian T889V (note 2) from Wind Mobile.
A few weeks ago I tried to use the online form to get an unlock code from Wind (they let you have the code after 6 months for $10), and the code didn't work, I called their customer support multiple times, and all I got was, try the same code again (tried it rooted/unrooted/completely stock, etc, etc...), and I'm down to the last unlock attempt.
They also suggested I call Samsung, which I did, but the Samsung rep just told me to call Wind again.
So, in the end, my situation is that I have 1 unlock attempt left, I have a pure stock phone (running 4.1.1, Baseband T889VVLALJ4 (I used Odin to flash image from SamMobile)) that has the flash counter tripped to 4, but at the Odin screen, it says:
Product name: SGH-T889V_NA_VTR (I thought Wind was supposed to be GLW)
Custom Binary Download: yes (4 counts)
Current Binary: Samsung Official
System Status: Official
Click to expand...
Click to collapse
I have tried what was suggested in this thread: http://forum.xda-developers.com/showthread.php?t=2014982 at least 10 times, I got the PERSO_NV_INIT is SUCCESSFUL message at the end at least 7 times, and in all attempts, when I put in the rogers SIM card from my iPad (only other micro SIM I have), it asks for an unlock code.
So now, I think my only option left is to try a third party unlocking service, and hope that it works... does anyone have any suggestions for such service?
Also, is it possible to reset the unlock counter at all/if this fails horribly, am I stuck with Wind for good?
Thanks,
StackUnderflow said:
Hi,
This is for a Canadian T889V (note 2) from Wind Mobile.
A few weeks ago I tried to use the online form to get an unlock code from Wind (they let you have the code after 6 months for $10), and the code didn't work, I called their customer support multiple times, and all I got was, try the same code again (tried it rooted/unrooted/completely stock, etc, etc...), and I'm down to the last unlock attempt.
They also suggested I call Samsung, which I did, but the Samsung rep just told me to call Wind again.
So, in the end, my situation is that I have 1 unlock attempt left, I have a pure stock phone (running 4.1.1, Baseband T889VVLALJ4 (I used Odin to flash image from SamMobile)) that has the flash counter tripped to 4, but at the Odin screen, it says:
I have tried what was suggested in this thread: http://forum.xda-developers.com/showthread.php?t=2014982 at least 10 times, I got the PERSO_NV_INIT is SUCCESSFUL message at the end at least 7 times, and in all attempts, when I put in the rogers SIM card from my iPad (only other micro SIM I have), it asks for an unlock code.
So now, I think my only option left is to try a third party unlocking service, and hope that it works... does anyone have any suggestions for such service?
Also, is it possible to reset the unlock counter at all/if this fails horribly, am I stuck with Wind for good?
Thanks,
Click to expand...
Click to collapse
Hi
I am also with wind and recently obtained the code same way you did. I am rooted running jedix 16 at the time with twrp as my custom recovery. So i am on 4.1.2 and the code worked right away. I dont think you should be on 4.1.1 to do it.
Sent from SGH-T889v Canadian Wind Mobile
vseslija said:
Hi
I am also with wind and recently obtained the code same way you did. I am rooted running jedix 16 at the time with twrp as my custom recovery. So i am on 4.1.2 and the code worked right away. I dont think you should be on 4.1.1 to do it.
Sent from SGH-T889v Canadian Wind Mobile
Click to expand...
Click to collapse
The first time I tried it I used the code on Jedi Master 10 (which is based on 4.1.2 if I'm not mistaken), I also tried the code on 4.1.2 stock (**MA3 base band), and 4.1.1 (**LJ4 baseband).
Right now I think my main priority should be figuring out if its possible to reset the unlock attempts counter (and/or finding other unlocking procedures to bypass the code/counter completely).
I think I just screwed myself even more, I took it to a shady place to see if its possible to get it unlocked, they did some weird voodoo crap which I think bricked by modem. (any attempts to get it into service mode shows a blank screen)
I tried reflashing everything and restoring an old EFS from long ago, but the baseband version in settings->about phone says Unknown, and it kept saying no SIM card even if I use my original SIM....
Did anyone encounter this before? how to fix this? do I need to get the hardware fixed? is Samsung likely to help?
Edit: I'm fairly sure they used and NsPro
You could probably just flash a new baseband and all will be well... Also the RIL needs to match the baseband as well for it to work and come up in about phone, so try downloading get RIL from the play store and see if it detects a non matching RIL (it needs to match the baseband) also it requires root
Sent from my Nexus 4
stewi21 said:
You could probably just flash a new baseband and all will be well... Also the RIL needs to match the baseband as well for it to work and come up in about phone, so try downloading get RIL from the play store and see if it detects a non matching RIL (it needs to match the baseband) also it requires root
Sent from my Nexus 4
Click to expand...
Click to collapse
Hi, thanks for the response,
I downloaded getRIL and gave it superuser permission, and it said my device is unsupported.
Also, what do you mean flash a new baseband? I restored an nandroid backup all the way back from Janurary and that didn't store phone functionality.
Thanks,
Dang... That's a shame, It is probably because the nandroid doesn't backup the modem/baseband, by the fact that you made a nandroid I'm assuming you have a custom recovery?
Sent from my Nexus 4
stewi21 said:
Dang... That's a shame, It is probably because the nandroid doesn't backup the modem/baseband, by the fact that you made a nandroid I'm assuming you have a custom recovery?
Sent from my Nexus 4
Click to expand...
Click to collapse
I have TWRP, I've tried using Odin to flash the stock .tar.md5 file from sammobile, and that didn't work. So I've re-rooted after that and recovered an old backup.
Strangely, I have modem.emmc.win and modem.emmc.win.md5 in the backup directory, but no modem option in TWRP when trying to restore that backup...
well that makes everything a lot easier, dont worry about ODIN, its a pain in the a$$
grab a modem from here http://forum.xda-developers.com/showthread.php?t=2061031 (see if you can find one that matches your ROM, otherwise just try any)
flash it in recovery, clear cache and dalvik and reboot and you should be sweet
stewi21 said:
well that makes everything a lot easier, dont worry about ODIN, its a pain in the a$$
grab a modem from here http://forum.xda-developers.com/showthread.php?t=2061031 (see if you can find one that matches your ROM, otherwise just try any)
flash it in recovery, clear cache and dalvik and reboot and you should be sweet
Click to expand...
Click to collapse
I tried both modems (4.1.1 and 4.1.2) from Wind (GLW) to no avail, it still says Baseband unknown and it still wont recognize any SIM cards...
If I go to a store with an NsPro, will they be able to fix it?
What's an nspro? Also if you don't mind losing your data, flashing a whole stock rom package through Odin should get you going if all else fails
Sent from my Nexus 4
---------- Post added at 09:57 AM ---------- Previous post was at 09:54 AM ----------
You should be able to grab a complete Odin package over on samfirmware
Sent from my Nexus 4
stewi21 said:
What's an nspro? Also if you don't mind losing your data, flashing a whole stock rom package through Odin should get you going if all else fails
Sent from my Nexus 4
---------- Post added at 09:57 AM ---------- Previous post was at 09:54 AM ----------
You should be able to grab a complete Odin package over on samfirmware
Sent from my Nexus 4
Click to expand...
Click to collapse
It's a thing that came up in research that repairs IMEI damage (I think but I'm not sure), in any case I already tried flashing an entire stock ROM (multiple times, 4.1.2 and 4.1.1) through Odin, and it didn't work.
Have you tried different packages, from memory some don't include the baseband and bootloader and stuff like that (It's been a while since my Samsung captivate)
Sent from my Nexus 4
stewi21 said:
Have you tried different packages, from memory some don't include the baseband and bootloader and stuff like that (It's been a while since my Samsung captivate)
Sent from my Nexus 4
Click to expand...
Click to collapse
Yes, I've tried the stock from this post:
http://forum.xda-developers.com/showthread.php?t=2061031
And a rooted version from this post:
http://forum.xda-developers.com/showthread.php?t=1975560
StackUnderflow said:
Yes, I've tried the stock from this post:
http://forum.xda-developers.com/showthread.php?t=2061031
And a rooted version from this post:
http://forum.xda-developers.com/showthread.php?t=1975560
Click to expand...
Click to collapse
At this point if I bring it back to Wind (and by extension, Samsung) I think it's fairly obvious I voided my warranty, but if I pay (not sure how much though), would they be able to fix it?
I'm not sure sorry, because I bought my captivate off XDA and the time I bricked it I had to mail it to adam outler and get it made unbrickable
try downloading an ODIN package from samfirmware and flashing it, because the .zip packages you linked wouldnt flash the modem and RIL. Also GLW is Wind on samfirmware, so just search T889V and choose the newest GLW package, youll need to make an account to download it
stewi21 said:
I'm not sure sorry, because I bought my captivate off XDA and the time I bricked it I had to mail it to adam outler and get it made unbrickable
try downloading an ODIN package from samfirmware and flashing it, because the .zip packages you linked wouldnt flash the modem and RIL. Also GLW is Wind on samfirmware, so just search T889V and choose the newest GLW package, youll need to make an account to download it
Click to expand...
Click to collapse
I already tried that (if you mean http://www.sammobile.com/firmwares/), and I think it's the exact same one as the teshxx download (factory image, exact same size and file name inside the zip, I haven't done an md5sum due to being on Windows),
I reflashed rooted injected stock ROM, did triangle away, and unrooted, and I'll bring it to Wind and see if they will fix it for me tomorrow.
Thanks for your help!
I think I'm actually having the same problems as this guy:
http://forum.xda-developers.com/showthread.php?t=2195869
I also tried QPST, and got the same exception as him...
And by page 4 the 2nd post down, http://forum.xda-developers.com/showthread.php?t=2195869&page=4 he took it to Samsung, and they did some software voodoo to bring it back to life... Fortunately there's a Samsung repair center in my city, and hopefully I'll have the same luck as he did (they aren't open tomorrow though).
One last thing before you do that (lucky you've got a repair centre!) this post says the efs is backed up when you install Cyanogenmod http://forum.xda-developers.com/showthread.php?p=30716302
So you might be able to recover it
Sent from my Nexus 4
stewi21 said:
One last thing before you do that (lucky you've got a repair centre!) this post says the efs is backed up when you install Cyanogenmod http://forum.xda-developers.com/showthread.php?p=30716302
So you might be able to recover it
Sent from my Nexus 4
Click to expand...
Click to collapse
When I restored the old backup (didn't work), I had the efs check box checked in TWRP, and I assume that efs should be in the stock ROM (that's how the OP of that thread did it)
Hello, I rooted using this method: www .youtube .com/watch?v=GiZ7D2zjJdA (sorry xda wont let me post links)
The root worked fine all was well until I tried setting a font using a font installer, when I set the font the phone shut off rebooted and is now just sitting at the AT&T icon which I think is called a boot loader. I am running Android 4.3 which has knox and this bootloader. I can get into the stock recovery by vol up + power + home and I can "wipe data/factory reset" would this work? I just want my mistake fixed im so mad at myself for doing this I am not a pro at this at all and im scared of what to do, I really need someones help.... can kies update the phone and fix it? or can I wipe data/factory reset? All my phone has is just root, no cwm and stuff.
Please help someone!
Are my threads seen? Seems like no one ever replies to anything I post. Anyways I tried to wipe the data and factory reset and it did not work, I also tried booting into safe mode and still no luck. I need someones help please.
Thanks
what is your firmware version?? 4.3 OTA or 4.3 Leak?
Gotnitro said:
Are my threads seen? Seems like no one ever replies to anything I post. Anyways I tried to wipe the data and factory reset and it did not work, I also tried booting into safe mode and still no luck. I need someones help please.
Thanks
Click to expand...
Click to collapse
you need to provide more information. What recovery your using and what version, what rom, bootloader version, how you rooted your phone, etc etc. Also, the search bar is your friend.
We all have lives outside of XDA we cant post a response as soon as a new thread comes up. Be patient. Like I said, do a little searching while your waiting for a response instead of waiting for someone to do it for you.
Mojar7070 said:
you need to provide more information. What recovery your using and what version, what rom, bootloader version, how you rooted your phone, etc etc. Also, the search bar is your friend.
We all have lives outside of XDA we cant post a response as soon as a new thread comes up. Be patient. Like I said, do a little searching while your waiting for a response instead of waiting for someone to do it for you.
Click to expand...
Click to collapse
The YouTube link is what I used to root. I have stock everything.Open a new phone out of a box use the method I used in the YouTube link in the first post and that's what I have. I'm not trying to make people search for me. Im lost, I don't know even of what to search.... All I know is I have OTA 4.3 and I have a sgh-i747. A guy on YouTube told me to just get a official 4.3 firmware for the gs3 and flash it. Problem is I don't know where to get that... I've been searching for 3 days now.. Maybe im not searching the right place? Also guys my post from before I wasent trying to be rude, I'm sorry... Im just mad that I did this to my phone and I'm needing your help.
Gotnitro said:
The YouTube link is what I used to root. I have stock everything.Open a new phone out of a box use the method I used in the YouTube link in the first post and that's what I have. I'm not trying to make people search for me. Im lost, I don't know even of what to search.... All I know is I have OTA 4.3 and I have a sgh-i747. A guy on YouTube told me to just get a official 4.3 firmware for the gs3 and flash it. Problem is I don't know where to get that... I've been searching for 3 days now.. Maybe im not searching the right place? Also guys my post from before I wasent trying to be rude, I'm sorry... Im just mad that I did this to my phone and I'm needing your help.
Click to expand...
Click to collapse
Bump
Gotnitro said:
Hello, I rooted using this method: www .youtube .com/watch?v=GiZ7D2zjJdA (sorry xda wont let me post links)
The root worked fine all was well until I tried setting a font using a font installer, when I set the font the phone shut off rebooted and is now just sitting at the AT&T icon which I think is called a boot loader. I am running Android 4.3 which has knox and this bootloader. I can get into the stock recovery by vol up + power + home and I can "wipe data/factory reset" would this work? I just want my mistake fixed im so mad at myself for doing this I am not a pro at this at all and im scared of what to do, I really need someones help.... can kies update the phone and fix it? or can I wipe data/factory reset? All my phone has is just root, no cwm and stuff.
Please help someone!
Click to expand...
Click to collapse
did you finally foun your answer that you where searching for? if not i know a method to unroot the phone and put back to 4.3
email me if so : [email protected]
Since your are running 4.3, you cannot flash anything newer older than 4.3. Do not flash any 4.1.1 or 4.1.2 ROM as this will make matters worse. ATT never released a complete stock 4.3 ROM that could be flashed via Odin. You can try to debrick it using this thread: http://forum.xda-developers.com/showthread.php?t=2549068
Edit: According to another thread, DO NOT USE Kies to re-install the firmware. It WILL BRICK your phone.
Can you get into download mode? Has the Knox counter been tripped? If it hasn't been tripped, maybe you could get it repaired under warranty. If it's been tripped, you can still try to get it repaired under warranty. Just be prepared for Samsung to refuse warranty service because Knox has been tripped.
Hi
I just installed ParanoidAndroid 4.0 on my galaxy nexus and it all went well and I really like some of the new features.
After taking my SIM from my other phone (another SGN but running 4.3) and installing it in the upgraded phone I found the "SIM network unlock PIN" message on startup. This phone worked fine on 4.3 prior to flashing.
I have spent some time looking for the solution and have tried the following.
- Wiping and Reflashing ROM
- FuxkDocomoV3.1 from here http://forum.xda-developers.com/showthread.php?t=1548210 (keeps FCing, may not support 4.4)
- Tried to get Samsung_IMEI_Unlock_v1.2.2.rar as per here http://www.youtube.com/watch?v=LiduCD32bUE, but gave up very frustrated with the website and the adds/surveys.
- Also considered trying Samsung Network/Sim Unlock Code Generator/Patcher from here http://forum.xda-developers.com/showthread.php?t=1731931
I don't have a problem paying a bit of money for an unlock code/application if it fixes the issue. I have read that 4.4 may have some type of region lock and I am worried that this may be the problem and therefore the unlock code will not help.
Does anyone have any suggestions of what else I can try or maybe a copy of Samsung_IMEI_Unlock_v1.2.2.rar. If a unlock code is required, any recommendations of which site I should get it.
I would first try out flashing a known stable 4.3 ROM first and see if the issues persists. If it still does, go and reflash factory image and see if its still SIM locked.
Sent from my Galaxy Nexus using Tapatalk
akash3656 said:
I would first try out flashing a known stable 4.3 ROM first and see if the issues persists. If it still does, go and reflash factory image and see if its still SIM locked.
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
Well I flashed the stock 4.3 jwr66y and still the same problem, network locked. Where to from here?
aling77 said:
Well I flashed the stock 4.3 jwr66y and still the same problem, network locked. Where to from here?
Click to expand...
Click to collapse
Sorry man. I'm not too sure. My phone never had this problem. And since you flashed stock 4.3, why don't you try flashing stock 4.0.4 and try the FuxkDocomo you mentioned. Back on ICS days, people used this app to unlock. Do be careful and backup your /efs using TWRP though before you touch that app as some people have lost their IMEI using that app.
Locked or Blocked?
This seems similar to an issue I had.
Before you flash anything else, check your IMEI number matches your sticker on the back.
I recently found that I had corrupted my onboard IMEI, and did not have a saved backup of this.
I had to ship the phone to a repair shop in Texas to get it repaired.
It seems I got lucky.
I contacted a few service provides either by phone or on their website until I found a record of the phones IMEI. Luckily it turned up on a provides website that supplies unlock codes.
I applied the code and it worked although I am pretty sure the message displayed after entering the code said something about unlock unsuccessful. I did a factory reset and it still seems OK.
Hopefully it remains unlocked now.
Thanks for the suggestions.