Develop Bugs

Phone got wet, now boots into black screen and no response

Title sums up my problem. I've got a T-Mobile Touch Pro 2 and I've got some water on it a few weeks ago. The wet seal on the battery and phone are both pink. I got a new battery and now the phone boots. It goes through the pink little T-Mobile screen, and then onto the black screen that says the phone wasn't shut off properly and this and that. It gives me the option to press the Volume-up key to do a hard reset, or press any other button to turn off or restart. The problem is that pressing volume-up, or any other key does not do anything. In fact, the only way to turn the phone off at this point, is by taking the battery out.
Can somebody please advise as to what I can do with this phone that is only 2 months old?

I believe the life/fate of your phone will depend on how quickly you acted right after the phone got wet. For instance did you immediately remove the battery and place the phone under a light or in a window where it could dry out? I even here sticking the phone in a bag of rice will help to draw out moisture. But if the phone has sat for weeks I would say it's safe to assume you phone has seen its last days. If you can take it apart and leave the individual components out to dry out and clean off any corrosion with alcohol and re-assemble. I wish I could offer better advice... Good luck it brings a tear to my eye to hear about a touch pro 2 broken down
Edit: Sorry I didnt realize you said that the screen does display. I would definitely try taking it apart and thoroughly cleaning things out and leaving it apart to dry for awhile. sending it in will get you no where (since pink water marks) and chances are HTC/T-mobile wont even send your broken phone back.

8gkl said:
Title sums up my problem. I've got a T-Mobile Touch Pro 2 and I've got some water on it a few weeks ago. The wet seal on the battery and phone are both pink. I got a new battery and now the phone boots. It goes through the pink little T-Mobile screen, and then onto the black screen that says the phone wasn't shut off properly and this and that. It gives me the option to press the Volume-up key to do a hard reset, or press any other button to turn off or restart. The problem is that pressing volume-up, or any other key does not do anything. In fact, the only way to turn the phone off at this point, is by taking the battery out.
Can somebody please advise as to what I can do with this phone that is only 2 months old?
Click to expand...
Click to collapse
You could also try connecting the phone to your pc, and run mymobiler. When the screen goes blank, maybe you will be able to have access to your phone through the program. You could back up whatever you needed, and would tell you if the lcd went out. Just a thought. Sorry to hear about that though.

Mymobiler says that it needs activesync functional in order to work. Activesync doesn't work for me. I tried it anyway and it wouldn't detect. Is there a stock htc touch pro 2 rom out there that is in NBH format so that I could stick it on my SD card?

The very same thing happened to my Touch Pro 2 a few days ago too!
My story is different. I had never had any water damage to the phone. On the 23rd of March, I installed the Deepshining ROM. It worked fine. The next morning, I went into T-Mobile to get the new HTC HD2. I turned off the Touch Pro 2 to retreive the SIM card, and then have been using the HD2 since. I tried to turn on the Touch Pro 2 for a few nights now. It just stays at the T-Mobile Stick Together screen until the battery is dead. I tried a soft reset while it was stuck on that screen, and received the error message just like the OP.
Can someone help me too? I am really worried that the phone is bricked. I can't get a new Touch Pro 2 under warranty since I am running on a custom ROM/radio.
I'm not sure if I can blame Deepshining. None of my previous ROM installs ever failed on me, and people seem to be installing the roms just fine.

Are you trying to conquer my thread? It's nice and all that you've got the same problem, but thread hijacking is frowned upon.

Sorry, the phone is physically damaged. There's not much you can do at this point.

Just as an update. Somehow, after installing the deepshining mod and trying it after a few days, it works fine now. It became very responsive, and I was able to install the original tmo 6.1 stock rom. Everything works fine, the only problem is that some of the physical qwerty keys either don't work or draw more than the needed letter/number. The power button doesn't function to turn the screen off, which really is about the only bummer. Everything works fine. Yay.

[Q] Phone Keeps going into HBOOT screen.. and i'm not rooted

This is an interesting situation. My friends phone is not rooted, however, a while back the phone was dropped in Water. It ended up recovering well.
The only bad part is that the phone needed to stay on. The phone recently lost all battery power and finally shut off. Now, the phone will not start back up as normal. It just goes into HBOOT, even if you power the phone on with just the power button. Like the title says, the phone has not been rooted in any way.
The problem also lies in the HBOOT screen itself - the volume button does not move the selection in any way at all. Could it be that physically the volume button is causing the issue, or is the screen locked and we need to somehow push some kind of combination of buttons to let the cursor move?

Sounds like the dropping in the water incident caught up with you... You can try moving things with the trackpad, but if that doesn't work, time to talk to Verizon to get a replacement. That may be hard to do if it has signs that water got into it.
If the phone needed to stay on after dropping it into water, it's kind of hard to troubleshoot things considering that.

Corrosion is probably the culprit. If you have insurance on the phone it can be replaced.... For 80 dollars.

Alright, seems like corrosion could be the issue at hand...
However, when I put my SD card into his Incredible (I have a Droid X), it booted up! When we tried this again, it went back to the HBOOT screen... Anyone have any idea how we can get his incredible to boot back up again like this?

yakob_k said:
Alright, seems like corrosion could be the issue at hand...
However, when I put my SD card into his Incredible (I have a Droid X), it booted up! When we tried this again, it went back to the HBOOT screen... Anyone have any idea how we can get his incredible to boot back up again like this?
Click to expand...
Click to collapse
Think you answered your own question - different SD card - see if it boots beyond HBOOT.

[Q] My HTC 1 X is drop dead

I was at a party and had my phone in my clothes since i didn' have a pocket for it..
It was working fine, came to hotel few hours later and i saw that on my lower part off my screen had a different colour, liiiiiiittle darker just like fog. But it worked perfect...
Then i was going to sleep, i rebootet my phone and had it on charge, the problem was that my phone didn't start again...
I had it on charge the entire night without any red or green lamps showing on.. I came home yesterday and since then i tried with rice, and i tried have it in the fridge and i tried charge it through PC and regular... Nothing is working.... What can be wrong? And what should i do....???
My HTC ONE X is rooted with this rom: Android Revolution HD 18.1
Edit:
I can not do ANYTHING, not even vol- +power...

I turned in my phone today and they said that it is PROBABLY moist that has been casing this.... Fkk, i don't like that...
Well, i was hoping that someone here would answer me and maybe know a trick but like i said i turned it in for service and hopefully i will have it back before the end of March .... Untill then i am using one of my VERY old abd broken Nokia N85, it's really sucky to downgrade like that, damn! Hahaha:cyclops:

Probably a hardware fault my friend. Its strange that a moist would penetrate the tiny little gaps on the corner. I did accidentally splash water to my phone but nothing happened and still working fine till now.:good:

flammin_ice1986 said:
Probably a hardware fault my friend. Its strange that a moist would penetrate the tiny little gaps on the corner. I did accidentally splash water to my phone but nothing happened and still working fine till now.:good:
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Thank you for your answer!! =)
Well, since i turned it in i hope that you are right...
My question is then... i have rooted my phone and using custom rom.. Is is still on warranty??

[Q] Boot loop - insurance wont fix as saying it is water damaged

Hi, I have looked everywhere to try and get this problem fixed, but haven't found anything to help.
I have a HTC One X which is absolutely stock. I got it on contract last September and have never rooted it/played with it/etc (I wouldn't know what I was doing!). My problem is that it is on a boot loop and I cannot get it to to get beyond the first HTC splash screen. If I hold down the volume down button to get to the boot menu then it runs for around 1.5-2 seconds then reboots again. The details below show where it gets to.
I contacted my insurance company and sent it in and they have told me that the phone has been water damaged and they will not fix it. I am covered for water damage, but as I didn't declare in my insurance form that this was the cause for the failure they will not accept responsibility! The thing is that while I accept that I have used my phone in the rain on a number of times (I'm a keen walker despite the weather), I have never immersed it in water. I can only assume that the indicators have come up because I've used the phone while out walking in the rain. Despite what I say they will not fix the phone and HTC don't want to know because of the indicators, just referring me to my insurer as the water indicators are red. I am obviously hacked off, but surely if the screen isn't a problem and it's booting this far then surely I can get the phone to work?
The display is as follows:
*** LOCKED ***
ENDEAVORU PVT SHIP S-ON RL
HBOOT-1.39.0000
CPLD-None
MICROP-None
RADIO-5.1204.162.29
eMMC-bootmode: disabled
CPU-bootmode : disabled
HW Secure Boot: enabled
MODEM PATH : OFF
Dec 17 2012,13:59:37
Battery level is too low to flash
HBOOT
SD Checking...
Failed to open usb master mode
loading PJ461MG.zip image..
Failed to open usb master mode
When I try to charge the phone it just enters a boot loop, lasts about 4/5 seconds then reboots, so I can't see how to get it to do anything else. This means that I cannot flash it/link it to my pc/etc.
Can anybody help me get the phone back up and running so I don't use it as a frisbee?! I am still under contract until September 2014 and would hate to think that I've got to pay for a phone I can't even use!

You can charge it when it boot loops - see here: http://forum.xda-developers.com/showthread.php?t=1738274
That will allow you to charge it to 100%, even though it cant boot.
Next, did you expose it to water, or is the insurance company BS'ing? What happend when the bootlooping started? Any updates (On The Air) that caused it, or anything?
EDIT:
to get to the boot menu then it runs for around 1.5-2 seconds then reboots again
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Click to collapse
Does it reboot by ITSELF, when in the bootloader menu??
Kind Regards
TwinAdk

TwinAdk said:
You can charge it when it boot loops - see here: http://forum.xda-developers.com/showthread.php?t=1738274
That will allow you to charge it to 100%, even though it cant boot.
Next, did you expose it to water, or is the insurance company BS'ing? What happend when the bootlooping started? Any updates (On The Air) that caused it, or anything?
EDIT:
Does it reboot by ITSELF, when in the bootloader menu??
Kind Regards
TwinAdk
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Click to collapse
Thank you for the quick reply.
The phone is not holding any charge at all. I left it to charge for 6 hours yesterday to try and get somewhere with it, but the whole time it was on charge it was rebooting itself and when I unplugged the charger then it booted twice more and gave up as the battery was flat. I assume it was using all of the power coming in to reboot as it went.
I can remember about a month ago that I did have my phone in my hand and I was texting through quite severe rain, so yes, I assume it must have been then that the indicator marks came up. It has worked fine since until this episode last week and it just seemed to die on it's own. I was sending a text at the time, the phone froze so I tried to reset it (power and volume up) and it just boot looped after that.
I'm not aware of any updates in the last week or so; and the phone is rebooting by itself. Even if I leave it for 24 hours then moments after plugging in the chager it tries to boot, lasts a few seconds til the HTC logo screen, then stops and reboots.
I cannot get the phone to link to my PC. As soon as my computer begins to recognise it then the phone reboots and it disconnects from the computer. This rules out the possibility of adding in the .rar file.

Sv: [Q] Boot loop - insurance wont fix as saying it is water damaged
chouman said:
It has worked fine since until this episode last week and it just seemed to die on it's own.
Even if I leave it for 24 hours then moments after plugging in the chager it tries to boot, lasts a few seconds til the HTC logo screen, then stops and reboots.
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Click to collapse
Ok, what is 'this episode last week'? The sudden freeze or? And when you connect the charger, does it turn on by itself?
While in the bootloader menu, do you have time to ask the phone to turn off? That way it can charge while off. But if it does not hold battery AT ALL, I think it's a new phone....
Kind Regards
TwinAdk
- Via the premium XDA app

Last week was when the phone froze.
I cannot get the phone to shut down, it doesn't give me long enough. Plus, when plugged in the phoje tries to boot without me trying to turn it on, which isn't good either.
I really like(d?) My phone, should I just accept its gone and move on?
My son's old Wildfire is driving me bonkers this now!

Sv: [Q] Boot loop - insurance wont fix as saying it is water damaged
Well, I would say it's toast.. From the given status of the hardware i see no way to recover, without involving a technician. But with water in the game it can be hard to pin down the reason for the behaviour.. I would say the main print since it turns on and off by itself..
Have you tried drying it, and for how long has it been this way? Also, do you have the guts to open up the phone for a diy fix?
Kind Regards
TwinAdk
- Via the premium XDA app

TwinAdk said:
Well, I would say it's toast.. From the given status of the hardware i see no way to recover, without involving a technician. But with water in the game it can be hard to pin down the reason for the behaviour.. I would say the main print since it turns on and off by itself..
Have you tried drying it, and for how long has it been this way? Also, do you have the guts to open up the phone for a diy fix?
Kind Regards
TwinAdk
- Via the premium XDA app
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Click to collapse
Hi,
I am in the process of appealing with my insurance company. Their case is that I didn't disclose all the material facts, but I am of the opinion that if it was water damaged at some point, then it has worked for weeks before it decided to play up, so that cannot be the reason. I did put the phone in a sealed box of rice and placed that in the boiler cupboard for 3 days when it was returned by the insurance co. When I took it out it was exactly the same as before. The phone came out on Monday of this week.
I'll wait for the result of my appeal before I pull it apart. Not entirely sure what I would do once in the case, but I'll cross that bridge when I come to it!

Sounds like a plan, post back I have *NO* experience taking these things apart though.

If you need to take it apart its not that bad. I had to dismantle mine when my sons drink spilt all over it and it started rebooting and went into safe mode before I could turn it off. There are videos on youtube to show you how. However if you have dried it as much as you say I am not sure what you can do once in there
Water got all around my SIM and volume controls but all ok once dried out.
Good luck
Sent from my HTC One X

herbie13 said:
If you need to take it apart its not that bad. I had to dismantle mine when my sons drink spilt all over it and it started rebooting and went into safe mode before I could turn it off. There are videos on youtube to show you how. However if you have dried it as much as you say I am not sure what you can do once in there
Water got all around my SIM and volume controls but all ok once dried out.
Good luck
Sent from my HTC One X
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Click to collapse
Thanks herbie. I should hear back from my insurance company regarding the appeal I made over the next day or two. Fingers crossed I wont have to resort to pulling the phone apart. Pretty sure that the board is fried, so not sure what I would achieve anyway.
I've still got the phone and have had it in the boiler cupboard again inside a box full of rice, so if nothing else, anything that may have been in there will be long dried up by time I hear back. I'll pull it out after they get back to me.

chouman said:
Thanks herbie. I should hear back from my insurance company regarding the appeal I made over the next day or two. Fingers crossed I wont have to resort to pulling the phone apart. Pretty sure that the board is fried, so not sure what I would achieve anyway.
I've still got the phone and have had it in the boiler cupboard again inside a box full of rice, so if nothing else, anything that may have been in there will be long dried up by time I hear back. I'll pull it out after they get back to me.
Click to expand...
Click to collapse
Guys, just want to thank you for your time on this one. I've had a letter through this morning accepting my appeal. They asked me to get a letter from my network confirming that the IMEI of this phone was in use up until the date I said and I sent this in, and I sent this on.
I've just called them and they said that the phone was unrepairable and I should expect contact within 3 working days with either a replacement being sent out (reconditioned phone) or a cash payment to buy a replacement.
Just a few more days with a 3/4 year old HTC Wildfire then back to a speedy One X (or One if they make a cash offer!).

Sv: [Q] Boot loop - insurance wont fix as saying it is water damaged
Thats great Nice that they accepted the appeal. They seems thorough in that they are asking for the imei number and proof of usage, wow
Kind Regards
TwinAdk
- Via the premium XDA app

Hi!
Sorry for bumping the topic, but I had the same problem.
The power button was broken, and was constantly pushed in. The device rebooted all by itself, and couldn't charge.
I replaced the power button and it all works like a charm right now!
Sorry for being to late, but I discovered yesterday

Sv: [Q] Boot loop - insurance wont fix as saying it is water damaged
Didn't the constantly pressed power button result in the buttons below the screen flashing? I don't know if the OP experienced this..
Kind Regards
TwinAdk
- Via the premium XDA app

TwinAdk said:
Didn't the constantly pressed power button result in the buttons below the screen flashing? I don't know if the OP experienced this..
Kind Regards
TwinAdk
- Via the premium XDA app
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Click to collapse
I don't think there was any issue with the power button, but it would make some sense. I did ask what they found to be wrong with the phone and the lady on the phone just said it was unrepairable.
I called again today and I've been told to expect a white 32gb One X to be coming my way (again within 3 days which seems to be their standard response to anything!), so glad it's all over. Hoping to get my wife to take it on to replace her white iPhone 4S which is coming out of contract in a couple of months as she's after something faster and I'll get the new HTC One, but not too confident of pulling that off!

No, my buttons weren't flashing at all, if you try yourself, they aren't flashing too.
Glad it's fixed but I'm pretty sure it was the power button

[Q] Water damaged/Bricked??

i dropped my phone last night during heavy rain and forgot about him for about 30-45 mins when i went back out and got it the battery was out. i turned him on and he booted up to the lock screen but then i couldnt unlock it so i turned it off and put it in rice for about 12 hours and i turned it on and it got stuck at the lock screen again. Then it wouldnt boot up past the kernel splash at all nor go into recovery. i got it in download mode and odined to stock but still no go. It seems to be going very very very slow because i just randomlly found it in recovery and the volume controls were very slow and the home button wouldnt do anything. can someone help me? any advice anything to try out? its like its water damaged and bricked.
Edit: i got it to boot but it is the slowest thing ive ever seen. any suggestions?

lilajrestnom said:
i dropped my phone last night during heavy rain and forgot about him for about 30-45 mins when i went back out and got it the battery was out. i turned him on and he booted up to the lock screen but then i couldnt unlock it so i turned it off and put it in rice for about 12 hours and i turned it on and it got stuck at the lock screen again. Then it wouldnt boot up past the kernel splash at all nor go into recovery. i got it in download mode and odined to stock but still no go. It seems to be going very very very slow because i just randomlly found it in recovery and the volume controls were very slow and the home button wouldnt do anything. can someone help me? any advice anything to try out? its like its water damaged and bricked.
Edit: i got it to boot but it is the slowest thing ive ever seen. any suggestions?
Click to expand...
Click to collapse
Sounds like you have a water logged defective unit on your hands. Aside from dismantling the thing and drying out the insides, you probably have a paper weight on your hands.
Sorry man.

nikon120 said:
Sounds like you have a water logged defective unit on your hands. Aside from dismantling the thing and drying out the insides, you probably have a paper weight on your hands.
Sorry man.
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Click to collapse
thanks for the reply. i guess i need to find a new phone somewhere.

So I ordered a replacment and the guy emphasized on the "as long as its not water damaged" part so does anyone know if theres like a water damage indicator inside the phone that may have changed or show that some water may have gotten in the phone?

lilajrestnom said:
So I ordered a replacment and the guy emphasized on the "as long as its not water damaged" part so does anyone know if theres like a water damage indicator inside the phone that may have changed or show that some water may have gotten in the phone?
Click to expand...
Click to collapse
Majority of phones have a water saturation indicator on in the inside. However, I couldn't tell you where that is located in our's. You could search a bit on the internet, I'm sure you could find a tear down video or something.

Nikon said:
Majority of phones have a water saturation indicator on in the inside. However, I couldn't tell you where that is located in our's. You could search a bit on the internet, I'm sure you could find a tear down video or something.
Click to expand...
Click to collapse
I did a little search and apparently the only indicator is on the battery so I should have no problems. The phone does turn on it just takes about an hour to get passed the Samsung screen so hopefully they wont look too deep for any water problems.

Okay, so after letting my phone sit with no battery for like 5 hours i tried to turn it on and it worked 100%. It was back on stock since i odin'd stock FC09 on it. Then I flashed cwm and restored my backup and i ended up with the same touch screen problems. So now I'm back at the point where i just odin'd stock on my phone and it still won't boot passed the samsung screen. I'm going to take out the battery and let it sit. Can anyone explain why this is happening? Could this one time working event be just a random thing or is it from leaving the phone alone for the few hours I did? Any suggestions or thoughts?

lilajrestnom said:
Okay, so after letting my phone sit with no battery for like 5 hours i tried to turn it on and it worked 100%. It was back on stock since i odin'd stock FC09 on it. Then I flashed cwm and restored my backup and i ended up with the same touch screen problems. So now I'm back at the point where i just odin'd stock on my phone and it still won't boot passed the samsung screen. I'm going to take out the battery and let it sit. Can anyone explain why this is happening? Could this one time working event be just a random thing or is it from leaving the phone alone for the few hours I did? Any suggestions or thoughts?
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Click to collapse
The touch screen problems sound like it's hardware related. As for it not booting passed the sammy screen idk.