Bricked and warranty - T-Mobile Samsung Galaxy S II SGH-T989

So i believe my tmobile samsung galaxy s2 is bricked because it wont turn on and i took it to a repair shop and they couldnt do anything. So i still have warranty but it was rooted with a custom rom. There is no way i can unroot it because i cant even go in recovery mode whats so ever. Like it wont turn on or do anything. Will they find out it is rooted??

If they can't turn yours on they replace they part from the kernel debug you'll be fine
Sent from my SGH-T989 using xda app-developers app

don728871 said:
If they can't turn yours on they replace they part from the kernel debug you'll be fine
Sent from my SGH-T989 using xda app-developers app
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okay thats good to hear and hopefully thats turns out to be the case thanks man

don728871 said:
If they can't turn yours on they replace they part from the kernel debug you'll be fine
Sent from my SGH-T989 using xda app-developers app
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I mailed it in about a week ago and they said they would email me if i did something to it that would void my warranty but today i got a message that said it was repaired and was shipped back so it worked and cant wait to get my phone back

I had this happene to me 2 weeks ago they replaced the main board in it

well the great thing about a full hard brick is they wont send it to jtag but lucky i wont say it but i have not done that but samsung will replace the main board and i guess tmo will replace whole phone in 1 day

Related

[Q] Unrooting Evo

My wife recently dropped her phone and has to send it in to get replaced, so now we need to unroot it. I went through all the steps of unrooting to get s-on which it now is. The only problem was when I tried to reinstall the PC36IMG.zip file it says the version is to old and cannot install. I was wondering if anyone has the link to the NON ROOTED OTA PC36IMG.zip. Or I am wondering if she downloads and flashes the update.zip file if it would it delete the superuser app??
Please help
From what I've seen on here, when it comes to physical damage to your phone, Sprint no longer cares if you're rooted, only if you brick the phone will they not honor the warranty.
Sent from my PC36100 using XDA Premium App
bimmerman7 said:
From what I've seen on here, when it comes to physical damage to your phone, Sprint no longer cares if you're rooted, only if you brick the phone will they not honor the warranty.
Sent from my PC36100 using XDA Premium App
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Not true for me at least (Boston area). My phone randomly reboots and the usb is broken so I couldn't unroot so I took it to Sprint and they said its against policy to work on rooted phones
Sent from my PC36100 using XDA App
They have already sent her a replacement phone. I am not worried about that. I just want to return the phone without any questions being asked.
scotteboy34 said:
They have already sent her a replacement phone. I am not worried about that. I just want to return the phone without any questions being asked.
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They wont care, when they refurbish the phone they are gonna update the software anyway and totally wipe your phone, erasing whatever you had on there
Sent from my PC36100 using XDA Premium App
brennod10 said:
Not true for me at least (Boston area). My phone randomly reboots and the usb is broken so I couldn't unroot so I took it to Sprint and they said its against policy to work on rooted phones
I would go to a different Sprint store, your phone being rooted has nothing to do with your USB port being crappy, same thing happened to my USB port, I took my phone in, explained my phone wouldn't charge (by then my battery was drained) they went to the back and brought me out a replacement. The USB is a known issue with the evo they should have replaced your phone
Sent from my PC36100 using XDA App
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Thanks
Got it guys, thanks for the help
bimmerman7 said:
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Yeah the fat b**** in the back of the store that repairs the phones wouldn't even touch my phone when she heard it was rooted... and when I did unroot she gave a time of 2 hours just to clear storage on the phone even though I said I already did that. On top of that they said a replacement would be available over night... two days ago. Now I'm stuck waiting
Sent from my PC36100 using XDA App
So I guess it vary from store to store. I think my store might be cool. Actually one of the techs there taught me how to unlock my old palm pre. Oh and my usb port is starting to go. Does anyone know how it might work out if you just "lost" your phone?
Sent from my PC36100 using XDA App

Warranty Exchange

A few days ago, i sent my phone in for a warranty exchange. I unrooted the phone, but for some reason the boot logo never went back to stock. I also never could reset the flash counter because i do not have access to a jig. I had 3 days to get it sent in and i was forced to send it in without resetting the flash counter. Does anyone know what T-Mobile will do? Are they going to charge me any money??
Sent from my SGH-T989 using xda premium
No. It'll most likely get flashed to stock.right when they get it . I have sent phones in with counters and wrong boot logos such as mytouch and have never been charged.
Scoutamis said:
A few days ago, i sent my phone in for a warranty exchange. I unrooted the phone, but for some reason the boot logo never went back to stock. I also never could reset the flash counter because i do not have access to a jig. I had 3 days to get it sent in and i was forced to send it in without resetting the flash counter. Does anyone know what T-Mobile will do? Are they going to charge me any money??
Sent from my SGH-T989 using xda premium
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Sent from my SGH-T989 using XDA App
I had to send my hard bricked SGS2 in for warranty exchange, it was still rooted even. They sent me a new one no questions asked. Most the time the techs who are doing the reflashing don't really care if you're rooted or not. Worst that could happen is they charge you, though I would say your probably on the safe side.
I sell cell phones for my job and I can tell you most employee's won't even know what rooting is if you told them. When I returned my Galaxy Nexus it was hard bricked and had the bootloader unlocked, but they had no idea.
I sent back a sensation fully rooted with a custom rom still on it and had no issues. I would not worry about it.
Sent from my Galaxy Nexus using xda premium
I sent my dog and got back a cat... I miss my dog.
I completely screwed up and bricked an old Nokia I had when I flashed the wrong firmware...sent it in they replaced it no questions asked
Sent from my SGH-T989 using XDA
Wow thanks everyone! That was a biiiiig relief
Sent from my SGH-T989 using xda premium
For future reference they say you have 7 days but you actually have 60 days from the date UPS ships it. They will bill you the non return fee after 30 days but they will credit it as long as its within 60 days. If your pushing it with the cutoff but made it get a printout showing you dropped it off.
Hope this helps
Sent from my SGH-T989 using xda premium
Teo032 said:
I sent my dog and got back a cat... I miss my dog.
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Well... that just sucks.
Sent from my Galaxy Nexus using xda premium
Teo032 said:
I sent my dog and got back a cat... I miss my dog.
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Am I the only one found this hilarious lol

Sending phone into Samsung, advice?

Hello everyone, my GS2 is hard bricked because I accidentally flashed an I1900 international ROM on my T989 and I chatted with Samsung and they emailed a shipping label and such since it's under warranty. Is there anything I should do to give me added security to them not finding out that my phone was rooted and flashed or can they see that since my phone is hard bricked?
doat said:
Hello everyone, my GS2 is hard bricked because I accidentally flashed an I1900 international ROM on my T989 and I chatted with Samsung and they emailed a shipping label and such since it's under warranty. Is there anything I should do to give me added security to them not finding out that my phone was rooted and flashed or can they see that since my phone is hard bricked?
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If you can't get into recovery or Download mode, there's not much you can do. If you can, I would flash the "Download Reset" to reset the download counter to 0 and make it seem marginally less like you've modified it.
Thanks for the quick reply, I can't get the phone to do ANYTHING at all no matter what I tried even a jig didn't get a single response from the phone. I have read on here that people have done something very similar to what I did and Samsung repaired it for free and someone from Samsung told them not to flash roms on it lol.
doat said:
Thanks for the quick reply, I can't get the phone to do ANYTHING at all no matter what I tried even a jig didn't get a single response from the phone. I have read on here that people have done something very similar to what I did and Samsung repaired it for free and someone from Samsung told them not to flash roms on it lol.
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Yeah, if you can't access it at all, there's not much you can actually do to make it any less obvious. Maybe tape a $20 to the inside of the battery compartment. Lol.
ahahaha well hopefully if they find out and decide to not repair it under warranty they will tell me instead of repairing it and forcing me to pay.
doat said:
ahahaha well hopefully if they find out and decide to not repair it under warranty they will tell me instead of repairing it and forcing me to pay.
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As what I know, they dont care if you installed a custom rom on it or not. I think you will be ok. Do they charge you shipping fee? I request a warranty exchange from Tmobile, and they charge me 20$.
Sent from my SGH-T989 using xda app-developers app
No the lady said it's under warranty so she emailed a shipping label and all I did was drop it off at UPS today. Hopefully they fix it and I get it back without paying lol. Learned my lesson to read twice before flashing a rom also need to clean up my ROM folder.
doat said:
No the lady said it's under warranty so she emailed a shipping label and all I did was drop it off at UPS today. Hopefully they fix it and I get it back without paying lol. Learned my lesson to read twice before flashing a rom also need to clean up my ROM folder.
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What if they replace your S2 with a S3 lol
Sent from my SGH-T989 using xda app-developers app
Alarmmy said:
What if they replace your S2 with a S3 lol
Sent from my SGH-T989 using xda app-developers app
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If they do I'd be in heaven then I can use my upgrade for the S4 in March, which I plan on doing anyway.
WOOOHOOO Samsung fixed my phone even though I accidentally broke the vibrator thing they fixed that and unbricked it now they are sending it back free of charge.
doat said:
WOOOHOOO Samsung fixed my phone even though I accidentally broke the vibrator thing they fixed that and unbricked it now they are sending it back free of charge.
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Congrats on your fix...(so, no SIII, heh?).
BTW, just curious, how did you "accidentally" broke the vibrator?
:laugh:
premiatul said:
Congrats on your fix...(so, no SIII, heh?).
BTW, just curious, how did you "accidentally" broke the vibrator?
:laugh:
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I am saving my upgrade for the S4 that is coming out in March. I was taking the phone apart to mess around with it and after I disconnected everything I didn't think the vibrator was glued down and I thought it would pop out but I broke the ribbon that connects it lol.
They sent you the same phone,but fixed right,? How long did it take for them to fix? I requested warranty exchange at tmobile store, and they sent me a refurbished phone.
Sent from my SGH-T989 using xda app-developers app
Alarmmy said:
They sent you the same phone,but fixed right,? How long did it take for them to fix? I requested warranty exchange at tmobile store, and they sent me a refurbished phone.
Sent from my SGH-T989 using xda app-developers app
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It is on its way to me now they gave me a tracking number last night but I think it is the same phone. They received it on October 5th and completed repairs on the 11th.

Help! Phone not turning on

Hey guys,
I am having an issue with my phone. I had CM10-M2 running on my phone and I didnt like it that much because I missed some of the stock features so I decided I would flash the foxhound 1.3 rom that just came out. http://forum.xda-developers.com/showthread.php?t=1708371 that one.
I followed the instructions and did everything that was recommended.
The phone turned off and now won't even go into recovery or anything. Just a black screen.
Please help!
ps the phone is on Rogers and is an i747ma
Thanks,
Zach
Edit: I dont know what this means but when I take the battery out and plug it in the red light comes on but still nothing else
You do know thats for the international galaxy s3 right?
Sent from my SGH-I747 using xda premium
defnow said:
You do know thats for the international galaxy s3 right?
Sent from my SGH-I747 using xda premium
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I guess I really screwed up then... Can I fix this?
Yeah that's a pretty big **** up...If this doesn't work then you're hard bricked....not sure if it's different for the rogers version. Someone else may be able to confirm.
http://forum.xda-developers.com/showthread.php?t=1727443
Sent from my SGH-I747 using xda premium
defnow said:
Yeah that's a pretty big **** up...If this doesn't work then you're hard bricked....
http://forum.xda-developers.com/showthread.php?t=1727443
Sent from my SGH-I747 using xda premium
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I can't get anything to come up on the screen at all.
If I cant get the screen to turn on at all should I be getting a USB jig or getting JTAG service?
Zach23 said:
If I cant get the screen to turn on at all should I be getting a USB jig or getting JTAG service?
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JTAG
Sent from my SGH-I747 using xda premium
defnow said:
JTAG
Sent from my SGH-I747 using xda premium
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Is there literally nothing I can do if the screen isnt turning on?
Odin isnt recognizing the phone but when I plug it into my computers it stills chimes that something has been plugged in. Also when I connect it to a power source without the battery in, the LED turns red.
Any tips?
Thanks so much,
Zach
No sorry...you've hardbricked.
Sent from my SGH-I747 using xda premium
defnow said:
No sorry...you've hardbricked.
Sent from my SGH-I747 using xda premium
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Welp ****. I took it to Rogers but since I bought it off of kijiji they couldnt do anything. It was bought on October 2nd and they said I couldnt even send it for repair because it wasnt registered to me.
I called Samsung and they said to ship it for a repair but even if they can't repair it, they couldnt replace it. The lady said she would have to tell Rogers to replace it but Rogers already said they wouldnt.
What do?
Every thread like yours ...other XDAers have recommended this...
http://mobiletechvideos.mybigcommerce.com/samsung-galaxy-s-iii-jtag-brick-repair/
Read the reviews. :thumbup:
Sent from my SGH-I747 using xda premium
Zach23 said:
Welp ****. I took it to Rogers but since I bought it off of kijiji they couldnt do anything. It was bought on October 2nd and they said I couldnt even send it for repair because it wasnt registered to me.
I called Samsung and they said to ship it for a repair but even if they can't repair it, they couldnt replace it. The lady said she would have to tell Rogers to replace it but Rogers already said they wouldnt.
What do?
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hey i screwed up the same way you did before flashed a international rom of wanam lite. all you have to do is send it to samsung repair they fix it for 70 dollars!! mine had a big scratch at it i was OOW and had to pay 100 extra but assuming you have no scratches or anything they should do it for free for you!! try again just blame samsungs software update screwed ur phone up and for sure they should take it and fix it for free
amzi said:
hey i screwed up the same way you did before flashed a international rom of wanam lite. all you have to do is send it to samsung repair they fix it for 70 dollars!! mine had a big scratch at it i was OOW and had to pay 100 extra but assuming you have no scratches or anything they should do it for free for you!! try again just blame samsungs software update screwed ur phone up and for sure they should take it and fix it for free
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They told me that don't even do replacements?
1 (800) SAMSUNG??
I called twice and spoke to two people and both set up repair tickets but wouldnt even entertain the thought of a replacement.
What did you do?
amzi said:
hey i screwed up the same way you did before flashed a international rom of wanam lite. all you have to do is send it to samsung repair they fix it for 70 dollars!! mine had a big scratch at it i was OOW and had to pay 100 extra but assuming you have no scratches or anything they should do it for free for you!! try again just blame samsungs software update screwed ur phone up and for sure they should take it and fix it for free
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Did you actually get it from the Rogers store? Because when you do they can issue replacements but when you buy it from somebody else they said that they couldn't do it.
Update: Got JTAG servicing in Toronto (at mtechservice). Took 10 minutes, no soldering, and everything is back to normal. No more stupid mistakes and a lot more reading. Thanks for the help guys.
Zach23 said:
Update: Got JTAG servicing in Toronto (at mtechservice). Took 10 minutes, no soldering, and everything is back to normal. No more stupid mistakes and a lot more reading. Thanks for the help guys.
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haa d2att bro all u need to remember
Seems like you should research more before flashing roms. If you find out how to fix your phone be more careful next time. If you aren't sure always ask in the Q&A section. A comment from a user can save your phone.
Hey Question did you even try a JIG ? that is the only thing that will get you into DL mode when soft bricked
DarthDerron said:
Seems like you should research more before flashing roms. If you find out how to fix your phone be more careful next time. If you aren't sure always ask in the Q&A section. A comment from a user can save your phone.
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Yep. Definitely. Learned my lesson.
Rotary Parts said:
Hey Question did you even try a JIG ? that is the only thing that will get you into DL mode when soft bricked
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Yep. It was hard bricked.

[Q] Bricked S3 with Red LED and seen by computer?

I just bricked my S3 and whenever I plug it in, eventually, some combination of button presses makes a red LED show up, however, no screen on. Whats even weirder is that when I plug it in, it see's some thing called QHSUSB_DLOAD, and attempts to install drivers for it. I'm wondering if this might allow me to fix it? If all else fails, can someone refer me to a JTAG repair service...
Edit - When I attempt DL mode, I can even hear it disconnect, then reconnect. It fails the driver install though.
Unfortunately bud your hard bricked.
Sent from my SGH-T999 using XDA Premium App
What were you trying to do? Root? Using what method?
Sent from my SGH-T999 using xda premium
You are definitely hard bricked!
Sent from my SGH-T999
Wait what? So you are able to get it into download mode is what you are saying? Or you can't?
Wicked68 said:
What were you trying to do? Root? Using what method?
Sent from my SGH-T999 using xda premium
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I was making a port from the S2. I changed the updater script to let it flash, it did, and then it killed me.
Update: WOW. T-Mobile replaced it for me! I don't even have warranty left! Yet again, my company saves me.
Sent from my SGH-T999 using xda app-developers app
What did you say to get them to replace it?
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mrbmg said:
What did you say to get them to replace it?
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All I did was brought it into the store, handed it to the guy and said it was broken. Said I had a FACTORY warranty (from Samsung), and that Samsung told me to have the store do the replacement for me. The guy behind the desk said, "Yeah, whatever you stick your SIM into, as long as it's T-
Mobile, your covered. You can even buy phones offline,". It's going to be here monday. Shipped Friday, next day shipping, only 5$. I'm so happy I'm not paying 70$ for a JTAG... Not sure if this'll work for everyone, but it did for me!

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