Cannot hear caller, then phone restarts GNEX - Samsung Galaxy Nexus

Odd problem is now happening to my wife's new GNEX. This phone is barely 2 weeks old, HAS NOT BEEN ROOTED, but now all of a sudden when you call her phone, not only can you not hear the person on the other end talking, (I have held each phone to each ear to test it) and it then restarts. I did a backup, then proceeded with a factory restart. After this was done, I tested it again, this time I could hear myself. 2nd test, it did it again, and is now only do this. Any ideas?
This phone will be going back to Best Buy tomorrow, but someone else may be having this problem as well. So what do you guys think might be happening to this phone?
Thanks in advance.

bertacolypse said:
Odd problem is now happening to my wife's new GNEX. This phone is barely 2 weeks old, HAS NOT BEEN ROOTED, but now all of a sudden when you call her phone, not only can you not hear the person on the other end talking, (I have held each phone to each ear to test it) and it then restarts. I did a backup, then proceeded with a factory restart. After this was done, I tested it again, this time I could hear myself. 2nd test, it did it again, and is now only do this. Any ideas?
Click to expand...
Click to collapse
Happened to me twice (random) and some calls went straight to voice mail without ringing. Running yakju 4.1.1 rooted with UGLH1 baseband. Will revert back to default XXLF1 to see if it makes any difference.

_android_ said:
Happened to me twice (random) and some calls went straight to voice mail without ringing. Running yakju 4.1.1 rooted with UGLH1 baseband. Will revert back to default XXLF1 to see if it makes any difference.
Click to expand...
Click to collapse
There are so many version of baseband available out there. You will need to try one is most suitable to your network. Baseband application can be found at the link below:
http://forum.xda-developers.com/showthread.php?t=1405345

Tim4828 said:
There are so many version of baseband available out there. You will need to try one is most suitable to your network. Baseband application can be found at the link below:
http://forum.xda-developers.com/showthread.php?t=1405345
Click to expand...
Click to collapse
Choices are quite limited. Being in Canada and with Wind, it has to be UGLA4 or later for data roaming bug fix...
I'll remain on UGLH1 and testing minfree profile tweak instead. (Now on aggressive setting)

bertacolypse said:
Odd problem is now happening to my wife's new GNEX. This phone is barely 2 weeks old, HAS NOT BEEN ROOTED, but now all of a sudden when you call her phone, not only can you not hear the person on the other end talking, (I have held each phone to each ear to test it) and it then restarts. I did a backup, then proceeded with a factory restart. After this was done, I tested it again, this time I could hear myself. 2nd test, it did it again, and is now only do this. Any ideas?
This phone will be going back to Best Buy tomorrow, but someone else may be having this problem as well. So what do you guys think might be happening to this phone?
Thanks in advance.
Click to expand...
Click to collapse
i had a problem like that happen to me too...it started when someone called me and my phone just froze then rebooted itself, from then on everytime i got a call it would connect for a few secs (no audio) then reboot
i factory wiped and cleared everything...only to realize the solution was just to remove the sim card and put it back
try that...sometimes its the simplest solutions that work

Took it into best buy, and they swapped the sim card. Problem solved.
Sent from my SCH-I535 using xda premium

Related

[Q] randomly muted

ok, i am really hoping someone can help me out here. so ever since froyo came out i have been having weird call problems, i will be on a phone call and randomly it will mute me. the mute button won't be activated and the only way to fix the problem is to toggle the speakerphone on/off. now i have tried several roms (syndicate, bonsai, ace) and they all have the same problem. i recently tried ace and it worked fine for a couple of days and then suddenly it did it this morning. i have also swapped out my phone and it still does it!
some people suggested playing with the voodoo sound options and none seemed to work.
if anyone has had this issue or knows of things i could try i would appreciate it extremely. this problem is driving me insane (along with all my friends who it constantly happens to while on the phone with me.)
thanks!
Moved to Q&A.
It could be a manufacturer defect? Does it happen on stock?
thegnargnarshredder said:
It could be a manufacturer defect? Does it happen on stock?
Click to expand...
Click to collapse
Only for about a day. I could try it longer. Wouldn't swapping the phone like I did cover a phone defect though?
This use to happen to me back on the DK28 build even DI18 I think but haven't seen it since official EB13 and even on EC05 now. That's weird. Did it start all of a sudden or has it been an ongoing problem? When did you get your phone? Oh wow you said it's a new one? Refurbished? WHen you got your new phone did you restore a backup from your old phone or start fresh?
phynias said:
ok, i am really hoping someone can help me out here. so ever since froyo came out i have been having weird call problems, i will be on a phone call and randomly it will mute me. the mute button won't be activated and the only way to fix the problem is to toggle the speakerphone on/off. now i have tried several roms (syndicate, bonsai, ace) and they all have the same problem. i recently tried ace and it worked fine for a couple of days and then suddenly it did it this morning. i have also swapped out my phone and it still does it!
some people suggested playing with the voodoo sound options and none seemed to work.
if anyone has had this issue or knows of things i could try i would appreciate it extremely. this problem is driving me insane (along with all my friends who it constantly happens to while on the phone with me.)
thanks!
Click to expand...
Click to collapse
p3dr0maz said:
This use to happen to me back on the DK28 build even DI18 I think but haven't seen it since official EB13 and even on EC05 now. That's weird. Did it start all of a sudden or has it been an ongoing problem? When did you get your phone? Oh wow you said it's a new one? Refurbished? WHen you got your new phone did you restore a backup from your old phone or start fresh?
Click to expand...
Click to collapse
i started fresh, except for a couple apps i restored settings for. but i didn't restore any system stuff. this happened right after froyo update for me. at first i thought it was a voodoo thin, but ive tried genocide with the updated voodoo, plus how can i be the only one having this problem. it makes no sense to me.
i guess i could try stock, but i mean i really don't want to run stock....ugh.
---oh new phone was straight from sprint about a week ago.
This is happening to me as well. I'm stock rooted froyo with all stock apps still in place. Very annoying. I never had this issue before the froyo update.
Anyone know of a fix for this yet?
I'm about to take a B.F.H. and "fix" the phone. My epic is doing this on every call I recieve or make.
Anyone have any ideas? I can't deal with this much longer. Really want to smash the phone. Guess I'll unroot and take it into bb or sprint...
iTbagdUrMac said:
Anyone have any ideas? I can't deal with this much longer. Really want to smash the phone. Guess I'll unroot and take it into bb or sprint...
Click to expand...
Click to collapse
yeah i got a new phone and it made no difference. good luck though!

[Q] Phone mutes during calls

After I updated to stock Froyo, my phone started muting during calls. No face pressing of buttons, and the mute button wasn't on. It just muted itself, and the only way for me to fix it was to turn speakerphone on and off. I thought rooting the phone and putting a custom ROM (Syndicate Frozen) on the phone might help, so I did just that. The problem is still on-going.
Does anyone else have this problem? Is there any solution? My Epic is my main phone and it's done this on a few very important phone calls a few times already. Before I take it into Sprint I just was curious if there's a simple, less having-to-deal-with-face-to-face-tech-support kind of way.
Thank you. I apologize if this has been answered already.
Is the phone muting your voice so that the caller can't hear you, but you can still hear the caller?
I had the exact same thing happen with my Epic and I ended up having Sprint exchange it for another phone.
Out of curiosity, what happens if you turn on speakerphone?
Ahh, yes that's exactly what happens. They can't hear me, but I hear them perfectly fine. Usually what I hear is, "Are you there? Hey, are you there?" a few times before I realized what happened, and no matter how many times I tell my mom to just stay on the line and I'll fix the problem in two seconds after it dawns on me what happened, she always hangs up in a huff.
When I turn on speakerphone they can hear me right away, then I just turn it back off and everything is fine the rest of the call. It doesn't even happen every call, which is the best part. I'll be in the middle of a 10 minute conversation and it will mute itself, then the next phone call will last 45 minutes with no problems.
Does the mute icon show it's on? Did you try backing up and simply switching roms? If there's too much trouble, odin ec05 and take it in to repair if the problem still exists.
Joel
When using odin
joells1 said:
Does the mute icon show it's on? Did you try backing up and simply switching roms? If there's too much trouble, odin ec05 and take it in to repair if the problem still exists.
Joel
Click to expand...
Click to collapse
BTW, when using ODIN start from having the phone off and connected to the computer. hit the power and number 1...
Use the instructions on the odin page
TAKE OUT THE BATTERY BEFORE STARTING
mine always got stuck unless i took the battery out.
Joel
Thank you for the tips, ya'll. I'm going to first update the ROM I'm using now (as there is an update out). If that doesn't help it's off to Sprint I go.
Thanks again.
Adorialea said:
Thank you for the tips, ya'll. I'm going to first update the ROM I'm using now (as there is an update out). If that doesn't help it's off to Sprint I go.
Thanks again.
Click to expand...
Click to collapse
when you go make sure its a corporate store they have the techs and tell them you already called customer service (dont bother calling them there gonna tell you to factory reset...........every time i have called i can hear that that most if not all are reading from a scrip) then the tech will try to get out of helping you by saying its the towers (bull sh$%) that the most popular answer you will get........ And for the bad news the phone that u will get is a referb
did you try to updat the PRL and profile?
AND FOR GOD SAKES if your rooted got back to stock 2.2 EC05
My phone did the same thing after the upgrade. It is random though. The phone mutes during calls randomly but mute button doesn't light and my face hasn't hit it. I've been trying to find out how to correct the problem, but my Epic was working fine until the upgrade.

[Q] Headset Problem - Just me ?

I just got a Galaxy W 2 days back, and I absolutely love it, but there is this one issue I am constantly facing.
Whenever I use my headphones, after removing them, the Music ( or whatever audio an app has ) gets routed through the top speaker
(Image Attached) . Although I found a workaround, i.e calling someone on handsfree mode does the trick, Can't find any permanent fix.
Would be glad if someone here could help me out with it. I can't figure out if its a hardware problem or a software bug.
Nope didn't happend to me.
try go to 2.3.6 via kies or auto apdate from the phones settings, maybe it will fix it.
It is already 2.3.6 I updated it as soon as I got it. Will go to service centre today.
But do you have the latest 2.3.6 version?
Does it always do this? You probably have installed an app that might have been messing with your phone's audio. This has never happened to me before.
I bought the phone hardly 4 days back, Yes, happened from the moment I bought it, with no apps installed. Tried ToggleHeadset, but that did not work either.
What is your version and the built date?
*#1234#
sound strange , it didnt happen to me.. maybe u should approach samsung customer service..
Assuming that you tried a different headset and it still doesn't work, I suggest returning the phone as well.
That would be a good idea!
Hey guys,
Just got it back from the Samsung Centre, they say it was a software issue. ( Though its still LA2) Anyways, its solved now.
And what they did with your phone? Factory defaults or what?
I've been having this same problem. I'm glad to hear it's a software problem. I toyed with the idea of sending my phone off to Samsung but I'm glad I didn't now. Especially as I'm planning on rooting soon once I've done a bit more reading up (it's my first android, feels strange to be a beginner with something again, takes a while to learn all the little tricks).
Anyway I posted the following to Android Forums a couple of weeks ago, with no reply (I can see this forum is much more active).
"A problem I've been having recently (not exactly sure when it first happened) is that I'll go to watch a video and instead of the sound coming out of the loudspeaker, it comes out of the handset/phone speaker (not sure what you call it, the one above the screen for putting your ear to). Needless to say it's way too quiet to hear anything properly. It's happened randomly now about 6 or 7 times. I've had to restart the phone every time to remedy the problem. It's getting kinda annoying.
Also I think my headphone volume may be playing up. Not sure if it's related, but there's been times where at full volume music has been pretty underwhelming (I know about the dreaded EU volume cap (which I hope to remedy with a forthcoming root once I've read more up on the subject), no - it seemed even quieter). I'm almost sure there's something wrong because all of a sudden earlier today while listening to some sounds the volume jumped up to what seemed more akin to a maximum volume.
Could these two problems be related? And if so could anyone suggest what I could do to sort this out? Perhaps a factory reset (which I understand I'll have to do if I want to root anyway)? I really don't want to have to send it off for repair. I dunno if I could part with my new favourite toy lol."
Anyway OP you're not alone. Glad to hear you got it sorted. Mine's an XXKK1 btw, although I don't really know what that means.
Sent from my GT-I8150 using Tapatalk
They updated firmware (try updating it) and then set it to factory default.
RSX....Hi
Are you 2.3.6 or 2.3.5??
The XXKK1......means in Sammy code
XX Region
Austria, Belgium, France,
Germany, Hungary, Italy, Spain,
United Kingdom
KK1 simply shows Year/Month/Revision....
1st K is 2011.....starts with A [2001]
2nd K is Nov. [Jan-Dec.....A-L]
So, your FW is Nov 2011, Ver 1
You prob due update......
Check with Kies or Check Fus App from Market
https://market.android.com/details?id=com.johnan.checkfus
Sent from my GT-I8150 on Lanzarote Canary Vacation using Tapatalk

Random data/signal losses... Will custom Rom Fix?

Hey guys... as it says in the title, I am having issues with my G-nex randomly losing connection/signal but then coming back again. From what I have read, this is a common problem... anyone have any tips? Also wanting to know if I flash a custom ROM if that would possibly fix the problem. Thanks!
Not necessarily the ROM, but the radios. Try that.
There are a few 4.0.4 ROMs for the LTE GNex out now you could try as well if you want to go the ROM route.
Is this happening to you? (See attachment)
If so.. I've been trying multiple radios and multiple roms all day without any progress, this still happens. Would love it if someone has a solution to this... I'd have having to send in my phone again.
The signal issues seem to stop when the phone is awake though... :/ But I'm missing a lot of phone calls since my phone is "off" when people try to call me.
XanderDelores said:
Is this happening to you? (See attachment)
If so.. I've been trying multiple radios and multiple roms all day without any progress, this still happens. Would love it if someone has a solution to this... I'd have having to send in my phone again.
The signal issues seem to stop when the phone is awake though... :/ But I'm missing a lot of phone calls since my phone is "off" when people try to call me.
Click to expand...
Click to collapse
yeah, that's exactly what's happening... it does seem to happen more when the phone is off, but I think it still happens when it is on. it is so weird! I went into the verizon store, one of the reps said that he had just been having this issue today and that he put it into airplane mode and back off again and it seemed to fix the problem... I did it, and it seems to have helped, but that was only about 20 min ago lol. see if it helps you!
in_dmand said:
yeah, that's exactly what's happening... it does seem to happen more when the phone is off, but I think it still happens when it is on. it is so weird! I went into the verizon store, one of the reps said that he had just been having this issue today and that he put it into airplane mode and back off again and it seemed to fix the problem... I did it, and it seems to have helped, but that was only about 20 min ago lol. see if it helps you!
Click to expand...
Click to collapse
Hmm.. interesting. The problem here is that this started on March 24th... :/ But, still trying Airplane mode, even though I'm not optimistic..
I emailed my provider, asking them for info, but a friend of mine has been working beside me for the past few days, on the same network with the same phone, without problem. So I guess it's time to bring it in..
Thanks for the info! I may try to put the latest rom/radio on it and see if that helps... if not i'll un-root it and send it in I guess.
I'm having a similar issue with my GSM model, It started when my phone was updated to 4.0.4. Phone signal suddenly drops and comes back again in less than 10 seconds. Sometimes it happens with 1 minute intervals between signal losses, sometimes 5 or 20 minutes, it's very random. After noticing the issue thanks to "Light Flow" that blinks the notification light in white when there is a signal loss, I installed this app (https://play.google.com/store/apps/details?id=com.smartandroidapps.missedcall&hl=en) to track it properly. The results are very frightening, I'm about to do a full wipe in hopes that the issue will be gone :|
ps: like you guys, I did notice that it's very most likelly to happen while the screen is off. Actually, it has never happened while the screen was on.
Same here, post 4.0.4 update on my GSM GNex.
Found this explanation....

[Q] Microphone not working

Hey guys, anyone else have the problem of the microphone not working unless the speakerphone is on?
Basically if I am on a call the other person cannot hear me unless I turn my speakerphone on. I did a full factory reset and it's still not working. It's running 5.0.1.
Anyone have this problem or have any ideas? Thanks guys.
mmerlina said:
Hey guys, anyone else have the problem of the microphone not working unless the speakerphone is on?
Basically if I am on a call the other person cannot hear me unless I turn my speakerphone on. I did a full factory reset and it's still not working. It's running 5.0.1.
Anyone have this problem or have any ideas? Thanks guys.
Click to expand...
Click to collapse
Did this start happening on 5.0.1? Are you using any Xposed modules? Maybe try to ODIN back to bone stock KK and see what happens.
jcip17 said:
Did this start happening on 5.0.1? Are you using any Xposed modules? Maybe try to ODIN back to bone stock KK and see what happens.
Click to expand...
Click to collapse
Hey sorry for the delayed response here been crazy the past day.
So basically I was running whatever version of android came on the phone originally for the longest time because root was "right around the corner"! So eventually I got sick of waiting and upgraded to 5.0.1 with the OTA update. The phone worked fine for about a week on that version.
Then just suddenly I was not able to use the microphone unless the phone was on speakerphone. Bluetooth devices also worked. I even tried a factory reset, same thing.
So I went to the verizon store and it's under warranty, the new one should be arriving at my shop momentarily. I just have to ship this one back.
Oh and to your other question.. no I was not running any Xposed modules. I didn't do too much fiddling around with the phone because I was just waiting for root for the longest time.
mmerlina said:
Hey sorry for the delayed response here been crazy the past day.
So basically I was running whatever version of android came on the phone originally for the longest time because root was "right around the corner"! So eventually I got sick of waiting and upgraded to 5.0.1 with the OTA update. The phone worked fine for about a week on that version.
Then just suddenly I was not able to use the microphone unless the phone was on speakerphone. Bluetooth devices also worked. I even tried a factory reset, same thing.
So I went to the verizon store and it's under warranty, the new one should be arriving at my shop momentarily. I just have to ship this one back.
Oh and to your other question.. no I was not running any Xposed modules. I didn't do too much fiddling around with the phone because I was just waiting for root for the longest time.
Click to expand...
Click to collapse
Typically it would be best to test the mic making a sound recording and play it back. If it doesn't work, it's a hard ware issue. If it works there would be a connection issue.
samsung_pro_blackbird said:
Typically it would be best to test the mic making a sound recording and play it back. If it doesn't work, it's a hard ware issue. If it works there would be a connection issue.
Click to expand...
Click to collapse
this may sound dumb and you didn't mention it but did you change your case. I remember some of the cases were not aligned with the mic hole. I had to drill the case and make a new hole that was aligned with the mic.

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