[Q] Phone mutes during calls - Epic 4G Q&A, Help & Troubleshooting

After I updated to stock Froyo, my phone started muting during calls. No face pressing of buttons, and the mute button wasn't on. It just muted itself, and the only way for me to fix it was to turn speakerphone on and off. I thought rooting the phone and putting a custom ROM (Syndicate Frozen) on the phone might help, so I did just that. The problem is still on-going.
Does anyone else have this problem? Is there any solution? My Epic is my main phone and it's done this on a few very important phone calls a few times already. Before I take it into Sprint I just was curious if there's a simple, less having-to-deal-with-face-to-face-tech-support kind of way.
Thank you. I apologize if this has been answered already.

Is the phone muting your voice so that the caller can't hear you, but you can still hear the caller?
I had the exact same thing happen with my Epic and I ended up having Sprint exchange it for another phone.
Out of curiosity, what happens if you turn on speakerphone?

Ahh, yes that's exactly what happens. They can't hear me, but I hear them perfectly fine. Usually what I hear is, "Are you there? Hey, are you there?" a few times before I realized what happened, and no matter how many times I tell my mom to just stay on the line and I'll fix the problem in two seconds after it dawns on me what happened, she always hangs up in a huff.
When I turn on speakerphone they can hear me right away, then I just turn it back off and everything is fine the rest of the call. It doesn't even happen every call, which is the best part. I'll be in the middle of a 10 minute conversation and it will mute itself, then the next phone call will last 45 minutes with no problems.

Does the mute icon show it's on? Did you try backing up and simply switching roms? If there's too much trouble, odin ec05 and take it in to repair if the problem still exists.
Joel

When using odin
joells1 said:
Does the mute icon show it's on? Did you try backing up and simply switching roms? If there's too much trouble, odin ec05 and take it in to repair if the problem still exists.
Joel
Click to expand...
Click to collapse
BTW, when using ODIN start from having the phone off and connected to the computer. hit the power and number 1...
Use the instructions on the odin page
TAKE OUT THE BATTERY BEFORE STARTING
mine always got stuck unless i took the battery out.
Joel

Thank you for the tips, ya'll. I'm going to first update the ROM I'm using now (as there is an update out). If that doesn't help it's off to Sprint I go.
Thanks again.

Adorialea said:
Thank you for the tips, ya'll. I'm going to first update the ROM I'm using now (as there is an update out). If that doesn't help it's off to Sprint I go.
Thanks again.
Click to expand...
Click to collapse
when you go make sure its a corporate store they have the techs and tell them you already called customer service (dont bother calling them there gonna tell you to factory reset...........every time i have called i can hear that that most if not all are reading from a scrip) then the tech will try to get out of helping you by saying its the towers (bull sh$%) that the most popular answer you will get........ And for the bad news the phone that u will get is a referb
did you try to updat the PRL and profile?
AND FOR GOD SAKES if your rooted got back to stock 2.2 EC05

My phone did the same thing after the upgrade. It is random though. The phone mutes during calls randomly but mute button doesn't light and my face hasn't hit it. I've been trying to find out how to correct the problem, but my Epic was working fine until the upgrade.

Related

Call Immediately Fails (T-Mobile)

As soon as i go to place a call in xdandroid, the call is immediately cancelled! I am on a T-Mobile Touch Pro 2 running the 8/26 build with the sound fix. Anyone know a way to fix or remedy this besides resetting the phone into windows mobile then back to xdandroid??? Thx!
jookdakang23 said:
As soon as i go to place a call in xdandroid, the call is immediately cancelled! I am on a T-Mobile Touch Pro 2 running the 8/26 build with the sound fix. Anyone know a way to fix or remedy this besides resetting the phone into windows mobile then back to xdandroid??? Thx!
Click to expand...
Click to collapse
Nope, you are the only one. Just reset your device
so there is no fix correct?
jookdakang23 said:
so there is no fix correct?
Click to expand...
Click to collapse
No. The only fix is to reset the phone
I've had the same problems before. I did as above, just reset device. Usually put me back in bootloader screen and have to put it on PC to get it out. But I can deal with it
Lord Craigus
Same I have this problem too, Hopefully the developers come up with a fix for this.
I am also having this issue, sometimes putting the phone into flight mode and then taking it back out works, but usually I have to reset the phone... it only happens maybe once a day or every cpl days so its livable for now
I have to add to the fact that I get this same exact issue but noticed that emergency calls will always work and not hang up... I can't call voicemail but I can call 911
starmena said:
I have to add to the fact that I get this same exact issue but noticed that emergency calls will always work and not hang up... I can't call voicemail but I can call 911
Click to expand...
Click to collapse
Hrm... Like the phone is in emergency-only mode... Odd. I've never experienced this issue.
yup, that's exactly what it looks like. I'm thinking that if I maybe put it in airplane mode and then back on it may start working... I haven't had the issue in a while since I make all my calls using WM but I'll report if it fixes the issue in my end..

[Q] Phone Call issues on CM9b0

I installed CM9 beta 0 on Sat. Working great without any issues until now...My phone rings and I answer the call. I cannot hear the other person (or know if I actually connected even though the screen says I am).
ALSO...when I call out the phone actually places 2 outgoing calls (I found this out by calling my office phone and 2 lines ring) While I am calling out my phone shows the call screen but I do not hear any ringing. Sometimes the person can answer, sometimes it just goes to voicemail.
I have only install a few apps. The only one I can think that might have something to do with this is Google Voice. BUT my phone was working just fine with all these apps for 2 days and many phone calls. I have not installed anything today.
Anyone else have this happen, and any advice? Thanks!
I am trying to learn this stuff as I go, but this is my first post...so thank you all for the help!
biznuts81 said:
I installed CM9 beta 0 on Sat. Working great without any issues until now...My phone rings and I answer the call. I cannot hear the other person (or know if I actually connected even though the screen says I am).
ALSO...when I call out the phone actually places 2 outgoing calls (I found this out by calling my office phone and 2 lines ring) While I am calling out my phone shows the call screen but I do not hear any ringing. Sometimes the person can answer, sometimes it just goes to voicemail.
I have only install a few apps. The only one I can think that might have something to do with this is Google Voice. BUT my phone was working just fine with all these apps for 2 days and many phone calls. I have not installed anything today.
Anyone else have this happen, and any advice? Thanks!
I am trying to learn this stuff as I go, but this is my first post...so thank you all for the help!
Click to expand...
Click to collapse
That's a pretty weird issue! So I am not sure if I can be that much help but have you tried to go into cwm and clear cache and dalvik. The only other thing that I can think of would be to try wiping day day reflashing the rom
Sent from my SPH-D700 using xda premium
Thanks. I uninstalled Google Voice and it went away. I wasnt big on GV anyway so didn't mind letting go of it. Haven't had the problem again. Dont know what went wrong but might have just been a quick glitch.
biz, why not update to beta1?
http://epiccm.blogspot.com/2012/03/cm9-beta1-for-epic-4g-released.html

Cannot hear caller, then phone restarts GNEX

Odd problem is now happening to my wife's new GNEX. This phone is barely 2 weeks old, HAS NOT BEEN ROOTED, but now all of a sudden when you call her phone, not only can you not hear the person on the other end talking, (I have held each phone to each ear to test it) and it then restarts. I did a backup, then proceeded with a factory restart. After this was done, I tested it again, this time I could hear myself. 2nd test, it did it again, and is now only do this. Any ideas?
This phone will be going back to Best Buy tomorrow, but someone else may be having this problem as well. So what do you guys think might be happening to this phone?
Thanks in advance.
bertacolypse said:
Odd problem is now happening to my wife's new GNEX. This phone is barely 2 weeks old, HAS NOT BEEN ROOTED, but now all of a sudden when you call her phone, not only can you not hear the person on the other end talking, (I have held each phone to each ear to test it) and it then restarts. I did a backup, then proceeded with a factory restart. After this was done, I tested it again, this time I could hear myself. 2nd test, it did it again, and is now only do this. Any ideas?
Click to expand...
Click to collapse
Happened to me twice (random) and some calls went straight to voice mail without ringing. Running yakju 4.1.1 rooted with UGLH1 baseband. Will revert back to default XXLF1 to see if it makes any difference.
_android_ said:
Happened to me twice (random) and some calls went straight to voice mail without ringing. Running yakju 4.1.1 rooted with UGLH1 baseband. Will revert back to default XXLF1 to see if it makes any difference.
Click to expand...
Click to collapse
There are so many version of baseband available out there. You will need to try one is most suitable to your network. Baseband application can be found at the link below:
http://forum.xda-developers.com/showthread.php?t=1405345
Tim4828 said:
There are so many version of baseband available out there. You will need to try one is most suitable to your network. Baseband application can be found at the link below:
http://forum.xda-developers.com/showthread.php?t=1405345
Click to expand...
Click to collapse
Choices are quite limited. Being in Canada and with Wind, it has to be UGLA4 or later for data roaming bug fix...
I'll remain on UGLH1 and testing minfree profile tweak instead. (Now on aggressive setting)
bertacolypse said:
Odd problem is now happening to my wife's new GNEX. This phone is barely 2 weeks old, HAS NOT BEEN ROOTED, but now all of a sudden when you call her phone, not only can you not hear the person on the other end talking, (I have held each phone to each ear to test it) and it then restarts. I did a backup, then proceeded with a factory restart. After this was done, I tested it again, this time I could hear myself. 2nd test, it did it again, and is now only do this. Any ideas?
This phone will be going back to Best Buy tomorrow, but someone else may be having this problem as well. So what do you guys think might be happening to this phone?
Thanks in advance.
Click to expand...
Click to collapse
i had a problem like that happen to me too...it started when someone called me and my phone just froze then rebooted itself, from then on everytime i got a call it would connect for a few secs (no audio) then reboot
i factory wiped and cleared everything...only to realize the solution was just to remove the sim card and put it back
try that...sometimes its the simplest solutions that work
Took it into best buy, and they swapped the sim card. Problem solved.
Sent from my SCH-I535 using xda premium

[Q] phone answering itself!!!!!!!!!!!

I have been trying for weeks to figure this out. If i touch my phone or look at it while its ringing, it answers itself and puts it on speaker phone!
Ive tried every combination of settings ...
Ive read similar things online about this but nobody has come up with a solution.
PLEASE HELP!
I cant screen calls anymore because every call is answered. Its gottten me into trouble already....i wont explain.
jainisms said:
I have been trying for weeks to figure this out. If i touch my phone or look at it while its ringing, it answers itself and puts it on speaker phone!
Ive tried every combination of settings ...
Ive read similar things online about this but nobody has come up with a solution.
PLEASE HELP!
I cant screen calls anymore because every call is answered. Its gottten me into trouble already....i wont explain.
Click to expand...
Click to collapse
Hey, it looks like you've already started a thread about this in the generic sgs3 forum. Let's answer some questions:
What network is your s3 on?
Is your phone on the stock samsung ICS or have you flashed something else?
Have you tried plugging your phone into the samsung Kies software to get an update?
Let's start there. The more information you can provide the better.
Ian
Phone > Menu > Call settings > Accessory settings for call
Make sure Automatic answering is turned off.
Sent from my Samsung Galaxy S III
At&T
Stock
Apex launcher
Ive tried turning off different settings. Im aware of ALL settings in this phone and have still not been able to remedy this...
Latest update....
Did the phone ever answer properly?
Sounds like automatic answering is on (even though you've confirmed it isn't) , or you have some kind of app that is interfering with the answer in process. As much as it's a pain, I'd backup important data (contacts, sms message history, bookmarks, game saves, pictures etc) and do a full factory reset:
Go to Settings
Privacy
Factory Data Reset
Reset Phone
Erase Everything
It would bring your phone back to day 1 and possibly correct a software glitch. I'm not confident that it would work but I would try it to be sure.
I cant remember if it ever did...
Im gonna wait till after the JB update to see if that changes anything. I turned off "answer with home button" and it didnt do it last call so maybe that worked?
I have no idea.
Factory reset is prolly the best option though
I subscribed to your thread because my wife's AT&T S3 does the exact same thing. Very frustrating because mine does not do it. Might have to try the factory reset as well.
yeah, its pissing me off.
It seems to only happen when i dont want to answer that persons call!
settings>language and input>toggle voice cmd for apps to off.
http://forum.xda-developers.com/showthread.php?t=1858401
the1stSecond said:
settings>language and input>toggle voice cmd for apps to off.
http://forum.xda-developers.com/showthread.php?t=1858401
Click to expand...
Click to collapse
did that yesterday and it seems to be working thus far..
thx
It would be funny if the ringtone was being picked up and triggering the voice cmd..... kinda pathetic
Reminds me of my friend, who had sensor enabled and big paws. When he was dialing one of his fingers would come close to sensor, and screen would go black. He had SGS3 from Sprint. I disabled screen off - he was the happiest man ever!
I never would have thought of the voice command answer setting. Never used the feature myself. You'd think it would have some kind of noise canceling feature to prevent that from happening, or at least a prompt telling you that ring tones may interfere. Funny stuff.
Well at least if it's solved you don't have to wipe
Ian

No audio during calls

As the title say, whenever i make a call or someone calls me i can't hear anything on the other side but they can hear me.
It started suddenly a few days ago, a temporary fix was to keep restarting my phone until it works again but it usually only works for one call and after that its back to no noise. I already tried unrooting, going back to stock and wiping my data completely so its factory reset but the issue still remains.
Thank you for taking the time to read my problem and i hope to read any advice you might have for me.
Cant hear and mic doesnt work but call is made?? help
Obdulio said:
As the title say, whenever i make a call or someone calls me i can't hear anything on the other side but they can hear me.
It started suddenly a few days ago, a temporary fix was to keep restarting my phone until it works again but it usually only works for one call and after that its back to no noise. I already tried unrooting, going back to stock and wiping my data completely so its factory reset but the issue still remains.
Thank you for taking the time to read my problem and i hope to read any advice you might have for me.
Click to expand...
Click to collapse
I can make a call but have no audio or earpiece.....cant seem to find help either
Are you on a particular rom? Did u flash any kernels recently?
Sent from my SPH-L900 using xda app-developers app

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