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Hey all,
I have owned my Tilt 2 for a little over 6 months now and have seemed to have problems with it since day one. Its a little hard to describe the exact issue but I will do My Best.
First of all, I am currently Using the Latest Energy Rom for the Phone from xda developers. I have installed both hot Fixes on my Phone from HTC and I do a hard reset every time I upgrade my rom.
This is a problem I have had since getting the phone and seemed to be present in the Stock Rom that came from ATT so I am not convinced that it is a software problem, but I thought I would get some opinions here first. My Concern is that the phone itself has issues and I may be out of luck because I have had the phone and dealt with the issues for so long.
So, My Biggest problem is one with Freezing. I have to reset my phone at least 5-10 times a day. I always have. Sometimes I even have to remove the battery to get the phone to reset. I do quite a bit of Texting with my phone and the freezing almost always seems to happen after I have sent a text and am trying to get back to the Home/Today Screen. The Phone just sits there, I can hit the end call button as much as I want and it will not go back to the home screen. The Phone is not completely locked tho because most of the time the Calling features still work, and I can even hit the windows button and get into the menu where I can get to task manager or a software reset button. If I try to hit the home Icon tho nothing seems to happen. The Phone just sits there and I have to reset it to get it working again.
This is frustrating me because the phone is not actually frozen, it seem to be stuck thinking but will never come back to life. When the phone works, its works great and does everything I need it to do. The Constant freezing and resets are driving me crazy. Any help or suggestions would be appreciated. I am pretty tech savy and have been installing roms on my phones for a couple years now. Please Help before I toss this thing out the window.
Vgamer4550 said:
Hey all,
I have owned my Tilt 2 for a little over 6 months now and have seemed to have problems with it since day one. Its a little hard to describe the exact issue but I will do My Best.
First of all, I am currently Using the Latest Energy Rom for the Phone from xda developers. I have installed both hot Fixes on my Phone from HTC and I do a hard reset every time I upgrade my rom.
This is a problem I have had since getting the phone and seemed to be present in the Stock Rom that came from ATT so I am not convinced that it is a software problem, but I thought I would get some opinions here first. My Concern is that the phone itself has issues and I may be out of luck because I have had the phone and dealt with the issues for so long.
So, My Biggest problem is one with Freezing. I have to reset my phone at least 5-10 times a day. I always have. Sometimes I even have to remove the battery to get the phone to reset. I do quite a bit of Texting with my phone and the freezing almost always seems to happen after I have sent a text and am trying to get back to the Home/Today Screen. The Phone just sits there, I can hit the end call button as much as I want and it will not go back to the home screen. The Phone is not completely locked tho because most of the time the Calling features still work, and I can even hit the windows button and get into the menu where I can get to task manager or a software reset button. If I try to hit the home Icon tho nothing seems to happen. The Phone just sits there and I have to reset it to get it working again.
This is frustrating me because the phone is not actually frozen, it seem to be stuck thinking but will never come back to life. When the phone works, its works great and does everything I need it to do. The Constant freezing and resets are driving me crazy. Any help or suggestions would be appreciated. I am pretty tech savy and have been installing roms on my phones for a couple years now. Please Help before I toss this thing out the window.
Click to expand...
Click to collapse
It is usually not desired to post the same information twice on different forums. The NRG thread has some responses to THIS EXACT POST that was made there. I know that cut-n-paste is easy, but avoid the temptation.
stevedebi said:
It is usually not desired to post the same information twice on different forums. The NRG thread has some responses to THIS EXACT POST that was made there. I know that cut-n-paste is easy, but avoid the temptation.
Click to expand...
Click to collapse
Will Do, I was just not sure where this questions belonged as I am unclear as to whether this is an NRG issue or a Phone Issue.
I have not had this experience, but I have read a lot of posts in the tilt forums where people complain of slow/laggy behavior using the htc messagaing tabs... I wanted to avoid that, so I just mapped my push-to-talk button to the windows mobile messaging client and use it. You might try doing that, if the HTC is what you are using now...
Off subject (new to this) but you mention "tilt forums" How do I find these s for my tilt phone? Looking for new apps also... I'm old
I applied the OTA update and every time an app tries to use GPS my phone restarts. The GPS icon blinks about 3 times then the phone turns off. I disabled GPS and still have 'find by WiFi' on and Google Maps gets pretty close. I also did a master reset and formatted my SD card. Last ditch effort I updated my PRL and profile. No dice.
Other thoughts: Amazing phone and I want 2.2.
Sent from my PC36100 using XDA App
I believe (using the GPS for 2 days with no crash) I was able to fix it by going into the bootloader [power button and volume down] and selecting "clear storage". My guess is that doing a master reset from withing the phone didn't clear everything.
Exchange your phone
I have had the same problem. A week ago monday after Sprint pushed OTA update phone worked even better than when I first purchased. For two days that was, I recieved a gmail, opened through notifications and from that moment on my phone has become a nice musical lit-up papper weight. I had a Hero before and NEVER had a crash or reboot. My Touch Pro was another story. I have done now 3 hard resets. After number two I only installed updates to Sprints bloatware(sprint nav) and google branded apps. Two days later I recieved a google-talk message and uppon opening it, it all started over again. I can reproduce this rebooting by launching any gps software with gps set to on. Sprint nav not only causes reboot but wipes credentials that you enter when you first launch app. I can launch gps programs if the GPS settings are ALL turned off(both switches). Of course I have to log into Sprint Nav again after every crash. I thought this was fixed after my last hard reset, I have not downloaded anything (no root)or installed any apps since my last reset. I just got past my 30 day but I am going to RAISE HELL later today, obvously this is unacceptable in a new phone(flagship), SPRINT and HTC were notified last week. They did take notes but they are going to try to get me to submit a claim rather than exchange. Neither Sprint or HTC seem to know shi* about this rebooting issue. Obvousily nobody checks sprint user forums. I urge anyone with crashing/rebooting to take back for exchange. Do not waste time trying to fix yourself. I fixed myself 3 times only for the random rebooting to come back within 48 hours. No 3rd party apps other than Sprint(I was afraid to download anymore). I won't even talk about the screen splitting from the base of the phone, I doubt they know anything about this issue either. So my state-of-the-art smartphone is now a 4g less, crappy 3g service, non functional gps, musical (splash screen) papperweight. This was the only phone that I have waited very impatient for and this whole experience has left a VERY bad taste in my mouth. They even screwed the launch of this device. Best Buy and Radio Shack were the only ones taking preorders and Sprint screwed the activation and provisioning up the day of launch as well. I wish I could hate this phone, I would terminate service with Sprint after this experience.
im runing OMJ 1.6 which inclues lastest OTA and and last night i opened maps it asked me to turn on gps and when i did i had constant force closes had to take the battery out to make it stop, couldnt do anything because everytime i did force close it reloaded the system but force close again.
I have had this issue since I got my phone June 5, anything that requires the gps shuts down the phone. I have been waiting for a replacement phone from Radioshack for 3 weeks. I have tried resets, updates with no luck. A local Sprint tech looked at it and told me he thought it was a hardware problem with my phone.
UPDATE
This morn I took to a Sprint repair center. After looking at the device she said that there was water damage and that the stickers had turned red. She also said she found the GPS reciever loose and soldered it back. Funny thing is is that me EVO has never been dropped or near water except for the spray that was used for my invisasheild. I was extremely careful about the aplication, in fact I screwed up because the first application wasn't wet enough. Also I have a PRO2 and Hero as well and as you prob know the batteries are interchangeable. As a result I am constantly swapping batteries because my EVO loves to kill batteries pretty quickly. I think I wold have caught the stickers turning. Also with all the problems I know I have looked to see if there was water damage. Of coure she never produced the stickers and they have now been removed. As I right this right now I am waiting for my EVO to reboot again. NOW I HAVE NO SOUND AND HAD TO HARD RESET MY PHONE! Oh and the repair person said I had too many Apps as well. I brought the phone in this morning with its default settings and apps. If there are too many apps than thats your fault not mine. I am soooo pissed about this whole experience, it's got to the point that I am actualy starting to laugh because Sprint seems so incompetent.
This afternoon I was showing my phone to a client and I launched the normal GPS apps, Google maps, Navigation, GPS Status and CarLocator. As soon as I enabled geotagging on my phone crashed/rebooted. To fix it I went to the bootloder and cleared the storage so that everything would go to stock settings. So far I haven't had a crash yet. I can handle not having geotagging as long as everything else works. Though it is a great feature to have .
Now my phone restarts even though geotagging is off. Anyone know of I can reflash my Evo though the HTC rom manager on a computer? I think putting the default rom would narrow it down to hardware or software.
I did hard-reset on Friday morning and installed all of my apps and then some, but did not install wheatherbug elite which worked fine on my Hero and worked fine on EVO for three weeks prior to Sprints OTA. So far so good,wil post results in fuure. No reboots so far and its been over 38 hours. I read on another forum that WB does not release GPS even after uninstall. Will post results in a day or two.If this is the fix by sprint/htc than give me back my phone with no updates!
???????
Ok, right after I posted my last post I recieved a phone call, durring wich the battery died. I replaced battery with a fresh one, powered on, launched sprint nav, and it rebooted. **** so much for the weatherbug idea..... After reboot I launched google maps, again reboot. I have not installed any apps since noon friday. I have played around non stop with ALL the apps and settings and have not changed anything since friday afternoon. Its 1:15 Sunday morning and nothing has changed on my phone for around 36 hours! Is this a software problem or hardware problem? Software problem means I will wait untll sprint fixes their update wich seems to me caused all this or is it a hardware issue that I need to figure some way to replace even though no EVO's can be found?
Spoke to HTC this morn, htc says that this is a known issue affecting some of their customers and that the carrier (Sprint) should have replaced it already. Even though I bought at Radio Shack. Because sprint has acted so unbelievably incompetent HTC is going to send a new unit in 4-5 days. So anyone having GPS problems and did the OTA should have their phone replaced. Those are not my words but HTC's. Also she explained that my first call for help should be HTC not Sprint. She claims she could trouble shoot better than Sprint. Also advised that Sprint tecs are worthless. I could have told her that.
Evo reboot fixed
-------SOLUTION FOUND-----------EVO REBOOT---------------GPS REBOOT-----------
Step one, call Sprint and get your msl code (unlock code).
Step two open the phone dialer and press “##GPSCLRX#
Step three input the code given to you from sprint (phone will reboot in 20 seconds)
Then launch your GPS programs and you will notice they work (at least for moment)
I will keep my codes on hand for the more than likely event that after 24 hours of use it probably will reoccur all over again.
I am on my second EVO now and I have painstaking already gone through all the hard resets and troubleshooting apps. Repair store and service calls to both Sprint and HTC as well. This is the first time I have gotten the phone to work after the GPS reboots without a hard reset.
-------SOLUTION FOUND-----------EVO REBOOT---------------GPS REBOOT-----------
Step one, call Sprint and get your msl code (unlock code).
Step two open the phone dialer and press “##GPSCLRX#
Step three input the code given to you from sprint (phone will reboot in 20 seconds)
Then launch your GPS programs and you will notice they work (at least for moment)
I will keep my codes on hand for the more than likely event that after 24 hours of use it probably will reoccur all over again.
I am on my second EVO now and I have painstaking already gone through all the hard resets and troubleshooting apps. Repair store and service calls to both Sprint and HTC as well. This is the first time I have gotten the phone to work after the GPS reboots without a hard reset.
Hi,
I just got a new HTC Desire Z Bell Branded (A7275) for my AT&T service. I "debrand" it using the debrand guide. I just noticed twice yesterday that when I put it in standby mode, I try to press the power button to turn off standby mode so I can get the screen to slide down to unlock the screen for usage. Well, it did not....no matter what I do...I cannot get the screen to get unlock. The screen is black as if it isn't on. I hold the power button, still nothing. Only way is for me to pull the battery out, put it back in and power it up. Is this common? What is the problem that causes this? Any help would be nice. Thank you in advance.
have you oc your phone at all? have you flashed a kernel? custom rom? and what guide did you use?
I used this guide to debrand my phone.
have you oc your phone at all?
Not a single bit, everything is bone stock regarding CPU.
have you flashed a kernel? custom rom?
I only flashed the one from the guide.
[ROM] RUU_Vision_HTC_WWE_1.34.405.5_Radio_12.28b.60.140e _26.03.02.26_M
what guide did you use?
http://forum.xda-developers.com/showthread.php?t=835777
Thanks for the fast reply and help, bahmanxda.
Tbh I am not sure what is the problem I got nothing ,the only thing that I can think of is if you are already rooted and s/off do a full wipe and flash the Rom again or try different roms if u like sense try virtuous 9.0 its really good.
Sent from my HTC Vision using XDA App
There are some others with this issue. Unfortunately, the cause has not been found, or whether it is hardware or software related:
http://forum.xda-developers.com/showthread.php?t=857584&highlight=pulling+battery
I've had this crop up myself a few times. I can say this:
Several times my Desire Z has powered off and could only be powered on after pulling the battery and re-installing. It did this twice within the first few days I owned it. Then it didn't happen anymore.
Maybe a week later I tried the Godspeed kernal (1 GHz) and SetCPU. No issues for about 2 weeks.
Then I tried CPU Tuner based on claims made by some users here that it is easier on battery life. Used a screen-off profile to underclock. The phone had the power off problem, 3 times in 2 days. Every time when the screen was off. But the random poweroffs did not start immediately after installing CPU Tuner, maybe 2 days later.
I uninstalled CPU Tuner to see if it would help (and it didn't seem to be improving battery life). Went back to Set CPU (have messed around with and without screen-off profiles). Its been more than 2 weeks, and no random power-offs.
None of this is conclusive, of course. Maybe the problem in my case was CPU Tuner, or a combination of the kernal and CPU Tuner. Maybe the things I've described are complete coincidence, and its some other factor altogether. But just thought I'd throw my experiences out there. Some claim Google Maps is the problem, but I have not found this to be the case. Or possibly some issue with the battery contacts, or the battery itself. Who knows?
Same thing happens to my Bell Desire Z. Every now and then it just decides to freeze and Only solution seems to be to take out the battery and then put it back.
Very frustrating.
Thanks for the reply, everyone. Strange it has not happen for the past 2 days now. I've read the other thread and still no exact detail on the cause of this. This is not good...especially it is my first Android phone and first HTC (bought it due to their reputation of quality made phones).
It happened twice within the first week of using the phone. Decided NOT to return the phone to observe it for a full month. During that month it happened every 3-4 days, always happens when the phone is not charging, and at the hour mark. Decided enough is enough and returned for a warranty claim 2 days ago.
During the one month, I rooted the phone after 2 weeks and flashed a custom ROM, but the problem did not go away.
There're people who aren't affected by this problem though.
I've the exact same problem here. CM 6.1.1 will just randomly black screen on standby. No response to charge when plugged in. The only way to reset is to pull the battery.
I don't think it happened on stock firmware. I'm now highly debating switching ROMs. It's getting annoying to remove the back cover every time I need to do a hard reset.
I think there is a thread in regards to CM and overclocking causing a screen on issue. But I think in those cases, the phone has power (LED and front buttons light up), just the screen can't power on. But adjusting any overclocking/underclocking profiles is worth a try.
Do you have SetCPU or CPU Tuner setup, and any profiles under those, such as underclock when the screen is off? I tried CPU Tuner for a few days, due to claims by XDA users of better battery life than SetCPU. I got 3 instances in 3 days of the phone not being able to power on (had to pull battery). I un-installed CPU Tuner, switched back to SetCPU, and haven't had the power on issue crop back up for almost a month now.
Given, I had the power on issue 2 times before using CPU Tuner, so it can't be the sole culprit. My only theory is that some combination of switching the kernel and SetCPU has solved the issue. Or it has nothing to do with those at all, just a coincidence, and is something else completely. Who knows.
It happened to me many time already. I still use stock htc desire rom and never rooted..
I've had it happen about 6 times, always requiring a battery pull. Totally stock other than being unlocked, not-rooted. But it hasn't happened for the last 3 weeks or ever since I stopped using juicedefender. Coincidence?
Desire Z freezes
Hi,
I also have some random freezes of my Stock Desire Z, I didn't do a thing on software or hardware side.
I run Android 2.2.1 Build 1.72.405.2 CL296256, provider KPN (Rabo Mobiel)
I got rid of the hangs after the upgrade from 2.2.0 then after several weeks it came back, only solvable by removing the battery.
I tried to figure out what's wrong and I think I have several clues:
- mostly some time after using Google Maps
- mostly when Wifi was on (it might be that the Wifi has limited connection and it screws up the data)
- after the reset I allways have updates from Market available
I can't remeber the Memory widget I ran, which I felt was having a good influence on the hangs.
I'm not happy with this behavioure, but cannot determine if it is hardware or software, it's not helping much that the phone just stalls , a reboot is irritating but less then a complete hangup when you don't know how long it has been in that status.
P.S. I don't run juicedefender
Cheers, Edward
I have STOCK G2 ROM.
S-off, CID, unlock via http://forum.xda-developers.com/showthread.php?t=855764
NO Cputuner or SetCpu (well I uninstalled them before these problems cropped up)
Used G2 for about a month and a bit no problems. Installed launcher pro then started to experience this problem. Coincidence? Not sure. Uninstalled and it did not help. Uninstalled several more apps that I recently loaded (skype, minimalistic text, Gtab Simi clock...) didn't help.
Wiped phone, nandroid backup to original ROM, restored using TB. Worked for a few days then just started happening again.
I also was using 2 chinese batteries I bought from eBay. Not sure if this has anything to do with it either.
// Just reflashed, HTC stock battery. Froze up within an hour. Too bad I bought this off of ebay, no warranty
// Factory Reset, restored apps and data with TB, still freezing
Hi all
I'm new to this forum (sorry, a newbie about to make a whole load of gaffs, no doubt), but I am at least fairly tech-savvy. I've had HTCs for years, right from the days of the 2000 vintage Compaq Ipaq!!
My wife & I bought two Desire Zs at Christmas, and it was therefore 50:50 which box was opened by whom. It appears I picked the dud, as I'm suffering from the issue described by all you guys, and in the other thread:
http://forum.xda-developers.com/showthread.php?t=857584
For the sake of adding more evidence to this otherwise confusing issue, I thought I'd join the forum:
So:
1) The device is not modded in any way. Standard ROM from HTC, being used on the UK T-mobile network. Currently at Android 2.2.1, Kernel 2.6.32.21-g540976a, Build 1.72.405.2 CL296256 "release-keys". This was installed on Christmas day, over the air.
2) There has been no playing with processor speeds or memory management.
3) The first crash of this nature was either on Christmas Day or Boxing day (ie the day-after-christmas-in-England); can't quite remember now, but certainly after the ROM update.
4) I have had this occur irregularly, but in increasing frequency, since that date. I think I'm probably into double figures by now, but I've only started to log them recently.
5) I was starting to think that there was some correllation with GPS applications. The phone would die after using Google Earth, for example, but not immediately. It may be after two or three standby's that it would fail to respond on the fourth, for example.
6) I had a very bad day a few weekends ago where the phone died four times in a single day. I had been using geotagging-photos (in the standard HTC camera app)... plus location-based services such as Yell and Google maps.
7) I tried keeping GPS disabled, and to be fair, there was no evidence of it crashing at that point. But I use GPS too much to make this plausible for a long time.
8) I wondered if it was due to the motion of keeping my phone in my pocket, but it died over night on the bed-side table on Monday-Tuesday, where my last usage had been the Friend-Stream widget/app. GPS was on...
During all of this, my wife's phone has not shown any of these symptoms. Whilst she uses Google Maps, Google Navigator & HTC Navigator a bit, she generally keeps the GPS turned off except for specific odd occasions. Hers has not crashed in this manner...
About to contact HTC to see what their response is...
This has occurred for me regardless of app usage.
It can occur right after a fresh reboot after being fully charged.
// Wow, I was in the middle of sending a txt and it just shut off on me...
I really wish I had a warranty on this
Hey there.
I can clearly pinpoint the problem with my desire z to the GPS. In the first view weeks I used it regularly and my phone froze, but only when the gps sensor was not active anymore (and the phone had gone to standby once or more). It didn't matter which app I used. For a while now I haven't been using GPS and my phone runs smooth as hell.
@lost800: I suppose your problem has a different kind of nature.
I already contacted HTC (very good support) and they told me to send it in to repair. I need my phone for work at the moment and I haven't found time to do this.
Due to the very small amount of ppl having that problem, I suppose it's an hardware error.
Greetz
Edit: Just out of curiosity, is there any meaning to the kernel version? Or has every mobile phone the same one?
Hello all, here is my input on this problem
My DZ has started freezing while I'm doing stuff:
* playing cards
* writting an email or a text
* using xda app
* ...
I never have GPS on. The frequency has greatly accelerated in the past 2 weeks but the weirder thing is that the last 3 times I remove sdcard and then put it back in to get the phone to boot, but it does not boot... it hangs on HTC logo for a long time (I've left it there for up to 15 minutes to see...) I eventually just remove the battery and from the phone and wait before trying to put it back in and boot...
Wait times required have varried from 5 minutes to several days.
I have observed this behavior on Stock 1.34.405, Virtuous 0.9, Virtuous 1.0.0 and back on stock 1.34.405 Today. I've wiped, flashed stock RUU nothing has helped. This puppy is going back for repair/exchange (it is 3 months old).
dwardo said:
Hello all, here is my input on this problem
My DZ has started freezing while I'm doing stuff:
* playing cards
* writting an email or a text
* using xda app
* ...
I never have GPS on. The frequency has greatly accelerated in the past 2 weeks but the weirder thing is that the last 3 times I remove sdcard and then put it back in to get the phone to boot, but it does not boot... it hangs on HTC logo for a long time (I've left it there for up to 15 minutes to see...) I eventually just remove the battery and from the phone and wait before trying to put it back in and boot...
Wait times required have varried from 5 minutes to several days.
I have observed this behavior on Stock 1.34.405, Virtuous 0.9, Virtuous 1.0.0 and back on stock 1.34.405 Today. I've wiped, flashed stock RUU nothing has helped. This puppy is going back for repair/exchange (it is 3 months old).
Click to expand...
Click to collapse
I called HTC support to see about getting the phone replaced. After explaining to the guy that it was freezing and then not rebooting when I pulled the battery out, the first thing he said was: "Did you install apps from the market ?"
Given that I replied by the affirmative he wanted me to test rebooting in safe mode and seeing if the freezes still occured before moving on to a replacement. He claimed that some market apps are not "properly coded and can mess up the phone"
I asked for and got the instructions how to reboot into "safe mode" (hit keyboard S key at HTC logo and stay on it while it boots)
In "safe mode" you can still install apps but they won't appear in the app drawer so you won't be able to start them (you can start them if they are on your home pages though ). No backgroud apps will run though (bbc, task killer ...)
Well I ran in safemode for 6 days and used the phone as I always do (work email, leisure email, web, video, camera, games, GPS, bluetooth etc...) and the darned thing ran perfectly. No freeze during those 6 days (the last few times it took less than 2 days to get a freeze).
I therefore decided it was time to test it again in "normal mode". Before rebooting I removed my task killer as for me this was "THE APP" that "safe mode" was really blocking from running on my phone...
Well It has been 2 days now and still no freeze. If it stays that way for another week I think I will have a rather good idea of who was the culprit...
Will keep you all updated and keep my fingers crossed.
Hi guys
An update:
HTC over the web-support were very helpful. Immediately they suggested that the device needed to be taken in for repair. In subsequent stages of the dialogue, they stated that the mainboard would be replaced.
A couple of weeks ago, I cleared down my device, packaged it up and waved goodbye to it (sniff...). HTC took it and...
!!DID NOTHING!!
It came back on Monday with an *old* ROM installed (1.35... If I remember correctly), and a statement saying 'no fault found'.
I've built the phone back up to where it used to be, including installing the over-the-air update to 1.72.405.2 (I need this as there's an activesync exchange bug in the old ROM) and within 24 hours, the device was unresponsive again
I have just written back to HTC to find out what the next steps are. I'd be interested to see if they suggest some debugging actions, like the safe-mode option, for example.
I've also asked them directly if their engineers have any clue what is causing this? Fundamentally, I don't see how any app should have the power to kill the device, however badly written it might be. That suggests insufficient controls/barriers in the OS.
Throughout this period, my wife's phone has continued to operate perfectly, even with some extra GPS playing to try to force a failure. So, we are now looking for any differences that could help to pin this down further. One difference is that she has never enabled the HTCSENSE.COM account on her phone, whereas I had. Perhaps there's some problem with the Phone Location functionality (in addition to the fact that I have to be in a yacht off the West coast of Africa for it to accurately show the phone's location). To test this, I've removed my HTCSENSE.COM account this morning.
Dwardo: I think your issue is slightly different, but the safe-mode info is useful.
Thanks
Andy
If you're having reboot problems please post here - if there are problem apps or bad devices out there it would be good to know!
Got a new Nexus 5X yesterday for my partner. Plugged it in and charged all day (oh what patience). 10pm started setup and added account to it. Phone immediately did an update which succeeded. Then it started to install the saved apps from the Google account, about 50 in all. After all the apps were installed I handed it over to her to play and log into all those apps with logins. Tedious.
Within about 30 minutes she tried to take a photo and it rebooted. Then a bit later she was using it and it rebooted again. Before going to be it rebooted a few more times. Then again this morning. There wasn't one particular app or other that was in use when these crashes happened. During the day she saw a message about "Google needs to restart". Also the camera often comes up with an all black screen and can't be used.
I called Google tech support and they wanted to do a factory reset and maybe a cache partition wipe. They would also like to investigate if a rogue app is causing the crashes by using it without any apps installed. Because reinstalling apps is so tedious I decided to have her do a cache partition reset I'm awaiting news. I'm hoping we don't have to do the other... I can't imagine how a bad app could be causing such repeated crashes (well I can, but it just shouldn't happen). That's lame...
It would really help if it was easy to get a crash log and find out the cause - unfortunately unless you're rooted this doesn't seem to be easy, and may well be impossible.
I've been having a lot of similar-sounding issues with my 5X. It's never rebooted while I was using it, but once or twice a day I'll pull it out of my pocket and it will be off, awaiting the unlock pattern to boot up.
The camera has been atrocious as well. I've seen the black screen you describe, tons of rotation lag, hanging, etc. Not just in Camera, but in other apps using the camera (such as when attaching a photo to a Hangout). Hoping this is something software-related and not a hardware problem.
I've had mine spontaneously reboot twice so far, both times I've pulled it out of my pocket and it required the PIN to unlock, then it booted up. I'm a bit concerned, as I have no idea when this happened, and, since it's encrypted a reboot essentially puts me offline until I notice it.
I just now had mine reboot during active use for the first time. I was long-pressing a wifi network in order to forget it (which is another 5x problem I keep having—wifi turns itself off or connects to the wrong networks).
My 5x was working fine and the crashing started happening yesterday...
they only app that i recently installed before the crashes started was firefox... are you guys using firefox by any chance???
Mine is still working fine, I do not have Firefox.
Same problem for me when using Firefox. The phone seems to crash and reboot when loading news websites containing photos and videos.
Not seen the issue when not using Firefox.
I've had my nexus 5x since mid/late November 2015. I've had the problem described below happen prior to today, and more than once.
Today, I cant turn my phone off - it seems to be in the middle of a reboot... the four coloured circles (google logo?) with colours going round and round. I powered it off cos it had started going slow... thought a reboot might fix the problem... but now its not starting and I cant even turn it off or do anything with it.. I've tried pressing the power button, I've tried holding the power button down, and I've tried different combinations... nothing seems to make a difference... (has been in that state of un-useablity for at least 30 mins now)
Anyone else also having wi-fi issues where facebook has an error and "cant connect" ?
I had the same thing happen and returned the phone, it's the only solution I found. I factory reset multiple times, called up Google and they told me to safe boot. Right.. I was completely stock and it rebooted multiple times / day and I know what I'm doing too, for the most part anyway. Got a replacement device and it has not once rebooted no matter what I do. Camera, Chrome random apps caused a reboot, it's not that. It's a defective device and you need to get it replaced period.
I have the same thing and can't sent it back to google because I live outside the US.
I believe it is a manufacture defect as I tried everything with no success really annoying.
Stuck with a brick...
Sent from my Nexus 5X using Tapatalk
I used my phone completely stock for weeks and had zero issues, whereas I have a friend who ordered and received the phone at the exact same time (likely same mfg batch) and had issues. Difference between us two is that I'm a minimalist and only have about 50 apps installed, and he has a ton that he rarely uses and restores them every time.
I know it seems ridiculous, but having an android phone gives you more customization and your apps more power of the phone, so it's completely feasible for ONE rogue app to destroy performance and/or battery.
You guys might all want to try uninstalling apps one by one and figuring out which apps are killing performance. In particular, check out the running services (developer options -> running services) and see which apps are constantly running, since those are more likely to be the ones causing issues.
For example, I've used firefox (for adblocked browsing) for weeks recently, and can definitely say it's a pretty slow app, so if you're having issues on it, you may want to just use chrome or lightning browser.
I just ordered a replacement as well. Mine would reboot about 1 to 2 times a week right after the fingerprint unlock. Annoying as hell today because I was in the middle of a conf call.
Sent from my Nexus 5X using Tapatalk
Hi all,
After days and days of searching the web and trying everything I can, I'm still having the same issues.
I came across this forum whilst browsing and had forgotten all about it. I used to be a member many,many years ago when I used to tinker with my HTC Hero (great phone at the time).
Anyway, on to my issue....
Since my swap back to Android from ios, everything has been perfect and I haven't looked back...except this one problem and its driving me insane. Basically I have a Hikvision NVR and cameras at home and use the hik-connect app to live view and get notifications. This is where the problem is! My NVR is set to send me notifications when there is a intrusion on the front of my house and although I get the notifications,they are sometimes 5,10 or 15 mins later. Its not all the time, sometime they are instant (although not very often) and if I have my phone unlocked they also come through instantly.
I've checked everything that I can think of including the battery optimisation settings etc.
Does anyone have any ideas? After here Im giving up with it.
Samsung S20+ on EE UK
BT HUB
Thanks folks
Gaz
have you ever figured this out? i also use HikConnect for intercom
sometimes when a visito pressed the doorbutton, i get a delay notifations from 2-5 min or more
doesnt happen al the time
also battery optimalization is disabled
running oneplus 6t here