I applied the OTA update and every time an app tries to use GPS my phone restarts. The GPS icon blinks about 3 times then the phone turns off. I disabled GPS and still have 'find by WiFi' on and Google Maps gets pretty close. I also did a master reset and formatted my SD card. Last ditch effort I updated my PRL and profile. No dice.
Other thoughts: Amazing phone and I want 2.2.
Sent from my PC36100 using XDA App
I believe (using the GPS for 2 days with no crash) I was able to fix it by going into the bootloader [power button and volume down] and selecting "clear storage". My guess is that doing a master reset from withing the phone didn't clear everything.
Exchange your phone
I have had the same problem. A week ago monday after Sprint pushed OTA update phone worked even better than when I first purchased. For two days that was, I recieved a gmail, opened through notifications and from that moment on my phone has become a nice musical lit-up papper weight. I had a Hero before and NEVER had a crash or reboot. My Touch Pro was another story. I have done now 3 hard resets. After number two I only installed updates to Sprints bloatware(sprint nav) and google branded apps. Two days later I recieved a google-talk message and uppon opening it, it all started over again. I can reproduce this rebooting by launching any gps software with gps set to on. Sprint nav not only causes reboot but wipes credentials that you enter when you first launch app. I can launch gps programs if the GPS settings are ALL turned off(both switches). Of course I have to log into Sprint Nav again after every crash. I thought this was fixed after my last hard reset, I have not downloaded anything (no root)or installed any apps since my last reset. I just got past my 30 day but I am going to RAISE HELL later today, obvously this is unacceptable in a new phone(flagship), SPRINT and HTC were notified last week. They did take notes but they are going to try to get me to submit a claim rather than exchange. Neither Sprint or HTC seem to know shi* about this rebooting issue. Obvousily nobody checks sprint user forums. I urge anyone with crashing/rebooting to take back for exchange. Do not waste time trying to fix yourself. I fixed myself 3 times only for the random rebooting to come back within 48 hours. No 3rd party apps other than Sprint(I was afraid to download anymore). I won't even talk about the screen splitting from the base of the phone, I doubt they know anything about this issue either. So my state-of-the-art smartphone is now a 4g less, crappy 3g service, non functional gps, musical (splash screen) papperweight. This was the only phone that I have waited very impatient for and this whole experience has left a VERY bad taste in my mouth. They even screwed the launch of this device. Best Buy and Radio Shack were the only ones taking preorders and Sprint screwed the activation and provisioning up the day of launch as well. I wish I could hate this phone, I would terminate service with Sprint after this experience.
im runing OMJ 1.6 which inclues lastest OTA and and last night i opened maps it asked me to turn on gps and when i did i had constant force closes had to take the battery out to make it stop, couldnt do anything because everytime i did force close it reloaded the system but force close again.
I have had this issue since I got my phone June 5, anything that requires the gps shuts down the phone. I have been waiting for a replacement phone from Radioshack for 3 weeks. I have tried resets, updates with no luck. A local Sprint tech looked at it and told me he thought it was a hardware problem with my phone.
UPDATE
This morn I took to a Sprint repair center. After looking at the device she said that there was water damage and that the stickers had turned red. She also said she found the GPS reciever loose and soldered it back. Funny thing is is that me EVO has never been dropped or near water except for the spray that was used for my invisasheild. I was extremely careful about the aplication, in fact I screwed up because the first application wasn't wet enough. Also I have a PRO2 and Hero as well and as you prob know the batteries are interchangeable. As a result I am constantly swapping batteries because my EVO loves to kill batteries pretty quickly. I think I wold have caught the stickers turning. Also with all the problems I know I have looked to see if there was water damage. Of coure she never produced the stickers and they have now been removed. As I right this right now I am waiting for my EVO to reboot again. NOW I HAVE NO SOUND AND HAD TO HARD RESET MY PHONE! Oh and the repair person said I had too many Apps as well. I brought the phone in this morning with its default settings and apps. If there are too many apps than thats your fault not mine. I am soooo pissed about this whole experience, it's got to the point that I am actualy starting to laugh because Sprint seems so incompetent.
This afternoon I was showing my phone to a client and I launched the normal GPS apps, Google maps, Navigation, GPS Status and CarLocator. As soon as I enabled geotagging on my phone crashed/rebooted. To fix it I went to the bootloder and cleared the storage so that everything would go to stock settings. So far I haven't had a crash yet. I can handle not having geotagging as long as everything else works. Though it is a great feature to have .
Now my phone restarts even though geotagging is off. Anyone know of I can reflash my Evo though the HTC rom manager on a computer? I think putting the default rom would narrow it down to hardware or software.
I did hard-reset on Friday morning and installed all of my apps and then some, but did not install wheatherbug elite which worked fine on my Hero and worked fine on EVO for three weeks prior to Sprints OTA. So far so good,wil post results in fuure. No reboots so far and its been over 38 hours. I read on another forum that WB does not release GPS even after uninstall. Will post results in a day or two.If this is the fix by sprint/htc than give me back my phone with no updates!
???????
Ok, right after I posted my last post I recieved a phone call, durring wich the battery died. I replaced battery with a fresh one, powered on, launched sprint nav, and it rebooted. **** so much for the weatherbug idea..... After reboot I launched google maps, again reboot. I have not installed any apps since noon friday. I have played around non stop with ALL the apps and settings and have not changed anything since friday afternoon. Its 1:15 Sunday morning and nothing has changed on my phone for around 36 hours! Is this a software problem or hardware problem? Software problem means I will wait untll sprint fixes their update wich seems to me caused all this or is it a hardware issue that I need to figure some way to replace even though no EVO's can be found?
Spoke to HTC this morn, htc says that this is a known issue affecting some of their customers and that the carrier (Sprint) should have replaced it already. Even though I bought at Radio Shack. Because sprint has acted so unbelievably incompetent HTC is going to send a new unit in 4-5 days. So anyone having GPS problems and did the OTA should have their phone replaced. Those are not my words but HTC's. Also she explained that my first call for help should be HTC not Sprint. She claims she could trouble shoot better than Sprint. Also advised that Sprint tecs are worthless. I could have told her that.
Evo reboot fixed
-------SOLUTION FOUND-----------EVO REBOOT---------------GPS REBOOT-----------
Step one, call Sprint and get your msl code (unlock code).
Step two open the phone dialer and press “##GPSCLRX#
Step three input the code given to you from sprint (phone will reboot in 20 seconds)
Then launch your GPS programs and you will notice they work (at least for moment)
I will keep my codes on hand for the more than likely event that after 24 hours of use it probably will reoccur all over again.
I am on my second EVO now and I have painstaking already gone through all the hard resets and troubleshooting apps. Repair store and service calls to both Sprint and HTC as well. This is the first time I have gotten the phone to work after the GPS reboots without a hard reset.
-------SOLUTION FOUND-----------EVO REBOOT---------------GPS REBOOT-----------
Step one, call Sprint and get your msl code (unlock code).
Step two open the phone dialer and press “##GPSCLRX#
Step three input the code given to you from sprint (phone will reboot in 20 seconds)
Then launch your GPS programs and you will notice they work (at least for moment)
I will keep my codes on hand for the more than likely event that after 24 hours of use it probably will reoccur all over again.
I am on my second EVO now and I have painstaking already gone through all the hard resets and troubleshooting apps. Repair store and service calls to both Sprint and HTC as well. This is the first time I have gotten the phone to work after the GPS reboots without a hard reset.
Related
Hi,
I just got a new HTC Desire Z Bell Branded (A7275) for my AT&T service. I "debrand" it using the debrand guide. I just noticed twice yesterday that when I put it in standby mode, I try to press the power button to turn off standby mode so I can get the screen to slide down to unlock the screen for usage. Well, it did not....no matter what I do...I cannot get the screen to get unlock. The screen is black as if it isn't on. I hold the power button, still nothing. Only way is for me to pull the battery out, put it back in and power it up. Is this common? What is the problem that causes this? Any help would be nice. Thank you in advance.
have you oc your phone at all? have you flashed a kernel? custom rom? and what guide did you use?
I used this guide to debrand my phone.
have you oc your phone at all?
Not a single bit, everything is bone stock regarding CPU.
have you flashed a kernel? custom rom?
I only flashed the one from the guide.
[ROM] RUU_Vision_HTC_WWE_1.34.405.5_Radio_12.28b.60.140e _26.03.02.26_M
what guide did you use?
http://forum.xda-developers.com/showthread.php?t=835777
Thanks for the fast reply and help, bahmanxda.
Tbh I am not sure what is the problem I got nothing ,the only thing that I can think of is if you are already rooted and s/off do a full wipe and flash the Rom again or try different roms if u like sense try virtuous 9.0 its really good.
Sent from my HTC Vision using XDA App
There are some others with this issue. Unfortunately, the cause has not been found, or whether it is hardware or software related:
http://forum.xda-developers.com/showthread.php?t=857584&highlight=pulling+battery
I've had this crop up myself a few times. I can say this:
Several times my Desire Z has powered off and could only be powered on after pulling the battery and re-installing. It did this twice within the first few days I owned it. Then it didn't happen anymore.
Maybe a week later I tried the Godspeed kernal (1 GHz) and SetCPU. No issues for about 2 weeks.
Then I tried CPU Tuner based on claims made by some users here that it is easier on battery life. Used a screen-off profile to underclock. The phone had the power off problem, 3 times in 2 days. Every time when the screen was off. But the random poweroffs did not start immediately after installing CPU Tuner, maybe 2 days later.
I uninstalled CPU Tuner to see if it would help (and it didn't seem to be improving battery life). Went back to Set CPU (have messed around with and without screen-off profiles). Its been more than 2 weeks, and no random power-offs.
None of this is conclusive, of course. Maybe the problem in my case was CPU Tuner, or a combination of the kernal and CPU Tuner. Maybe the things I've described are complete coincidence, and its some other factor altogether. But just thought I'd throw my experiences out there. Some claim Google Maps is the problem, but I have not found this to be the case. Or possibly some issue with the battery contacts, or the battery itself. Who knows?
Same thing happens to my Bell Desire Z. Every now and then it just decides to freeze and Only solution seems to be to take out the battery and then put it back.
Very frustrating.
Thanks for the reply, everyone. Strange it has not happen for the past 2 days now. I've read the other thread and still no exact detail on the cause of this. This is not good...especially it is my first Android phone and first HTC (bought it due to their reputation of quality made phones).
It happened twice within the first week of using the phone. Decided NOT to return the phone to observe it for a full month. During that month it happened every 3-4 days, always happens when the phone is not charging, and at the hour mark. Decided enough is enough and returned for a warranty claim 2 days ago.
During the one month, I rooted the phone after 2 weeks and flashed a custom ROM, but the problem did not go away.
There're people who aren't affected by this problem though.
I've the exact same problem here. CM 6.1.1 will just randomly black screen on standby. No response to charge when plugged in. The only way to reset is to pull the battery.
I don't think it happened on stock firmware. I'm now highly debating switching ROMs. It's getting annoying to remove the back cover every time I need to do a hard reset.
I think there is a thread in regards to CM and overclocking causing a screen on issue. But I think in those cases, the phone has power (LED and front buttons light up), just the screen can't power on. But adjusting any overclocking/underclocking profiles is worth a try.
Do you have SetCPU or CPU Tuner setup, and any profiles under those, such as underclock when the screen is off? I tried CPU Tuner for a few days, due to claims by XDA users of better battery life than SetCPU. I got 3 instances in 3 days of the phone not being able to power on (had to pull battery). I un-installed CPU Tuner, switched back to SetCPU, and haven't had the power on issue crop back up for almost a month now.
Given, I had the power on issue 2 times before using CPU Tuner, so it can't be the sole culprit. My only theory is that some combination of switching the kernel and SetCPU has solved the issue. Or it has nothing to do with those at all, just a coincidence, and is something else completely. Who knows.
It happened to me many time already. I still use stock htc desire rom and never rooted..
I've had it happen about 6 times, always requiring a battery pull. Totally stock other than being unlocked, not-rooted. But it hasn't happened for the last 3 weeks or ever since I stopped using juicedefender. Coincidence?
Desire Z freezes
Hi,
I also have some random freezes of my Stock Desire Z, I didn't do a thing on software or hardware side.
I run Android 2.2.1 Build 1.72.405.2 CL296256, provider KPN (Rabo Mobiel)
I got rid of the hangs after the upgrade from 2.2.0 then after several weeks it came back, only solvable by removing the battery.
I tried to figure out what's wrong and I think I have several clues:
- mostly some time after using Google Maps
- mostly when Wifi was on (it might be that the Wifi has limited connection and it screws up the data)
- after the reset I allways have updates from Market available
I can't remeber the Memory widget I ran, which I felt was having a good influence on the hangs.
I'm not happy with this behavioure, but cannot determine if it is hardware or software, it's not helping much that the phone just stalls , a reboot is irritating but less then a complete hangup when you don't know how long it has been in that status.
P.S. I don't run juicedefender
Cheers, Edward
I have STOCK G2 ROM.
S-off, CID, unlock via http://forum.xda-developers.com/showthread.php?t=855764
NO Cputuner or SetCpu (well I uninstalled them before these problems cropped up)
Used G2 for about a month and a bit no problems. Installed launcher pro then started to experience this problem. Coincidence? Not sure. Uninstalled and it did not help. Uninstalled several more apps that I recently loaded (skype, minimalistic text, Gtab Simi clock...) didn't help.
Wiped phone, nandroid backup to original ROM, restored using TB. Worked for a few days then just started happening again.
I also was using 2 chinese batteries I bought from eBay. Not sure if this has anything to do with it either.
// Just reflashed, HTC stock battery. Froze up within an hour. Too bad I bought this off of ebay, no warranty
// Factory Reset, restored apps and data with TB, still freezing
Hi all
I'm new to this forum (sorry, a newbie about to make a whole load of gaffs, no doubt), but I am at least fairly tech-savvy. I've had HTCs for years, right from the days of the 2000 vintage Compaq Ipaq!!
My wife & I bought two Desire Zs at Christmas, and it was therefore 50:50 which box was opened by whom. It appears I picked the dud, as I'm suffering from the issue described by all you guys, and in the other thread:
http://forum.xda-developers.com/showthread.php?t=857584
For the sake of adding more evidence to this otherwise confusing issue, I thought I'd join the forum:
So:
1) The device is not modded in any way. Standard ROM from HTC, being used on the UK T-mobile network. Currently at Android 2.2.1, Kernel 2.6.32.21-g540976a, Build 1.72.405.2 CL296256 "release-keys". This was installed on Christmas day, over the air.
2) There has been no playing with processor speeds or memory management.
3) The first crash of this nature was either on Christmas Day or Boxing day (ie the day-after-christmas-in-England); can't quite remember now, but certainly after the ROM update.
4) I have had this occur irregularly, but in increasing frequency, since that date. I think I'm probably into double figures by now, but I've only started to log them recently.
5) I was starting to think that there was some correllation with GPS applications. The phone would die after using Google Earth, for example, but not immediately. It may be after two or three standby's that it would fail to respond on the fourth, for example.
6) I had a very bad day a few weekends ago where the phone died four times in a single day. I had been using geotagging-photos (in the standard HTC camera app)... plus location-based services such as Yell and Google maps.
7) I tried keeping GPS disabled, and to be fair, there was no evidence of it crashing at that point. But I use GPS too much to make this plausible for a long time.
8) I wondered if it was due to the motion of keeping my phone in my pocket, but it died over night on the bed-side table on Monday-Tuesday, where my last usage had been the Friend-Stream widget/app. GPS was on...
During all of this, my wife's phone has not shown any of these symptoms. Whilst she uses Google Maps, Google Navigator & HTC Navigator a bit, she generally keeps the GPS turned off except for specific odd occasions. Hers has not crashed in this manner...
About to contact HTC to see what their response is...
This has occurred for me regardless of app usage.
It can occur right after a fresh reboot after being fully charged.
// Wow, I was in the middle of sending a txt and it just shut off on me...
I really wish I had a warranty on this
Hey there.
I can clearly pinpoint the problem with my desire z to the GPS. In the first view weeks I used it regularly and my phone froze, but only when the gps sensor was not active anymore (and the phone had gone to standby once or more). It didn't matter which app I used. For a while now I haven't been using GPS and my phone runs smooth as hell.
@lost800: I suppose your problem has a different kind of nature.
I already contacted HTC (very good support) and they told me to send it in to repair. I need my phone for work at the moment and I haven't found time to do this.
Due to the very small amount of ppl having that problem, I suppose it's an hardware error.
Greetz
Edit: Just out of curiosity, is there any meaning to the kernel version? Or has every mobile phone the same one?
Hello all, here is my input on this problem
My DZ has started freezing while I'm doing stuff:
* playing cards
* writting an email or a text
* using xda app
* ...
I never have GPS on. The frequency has greatly accelerated in the past 2 weeks but the weirder thing is that the last 3 times I remove sdcard and then put it back in to get the phone to boot, but it does not boot... it hangs on HTC logo for a long time (I've left it there for up to 15 minutes to see...) I eventually just remove the battery and from the phone and wait before trying to put it back in and boot...
Wait times required have varried from 5 minutes to several days.
I have observed this behavior on Stock 1.34.405, Virtuous 0.9, Virtuous 1.0.0 and back on stock 1.34.405 Today. I've wiped, flashed stock RUU nothing has helped. This puppy is going back for repair/exchange (it is 3 months old).
dwardo said:
Hello all, here is my input on this problem
My DZ has started freezing while I'm doing stuff:
* playing cards
* writting an email or a text
* using xda app
* ...
I never have GPS on. The frequency has greatly accelerated in the past 2 weeks but the weirder thing is that the last 3 times I remove sdcard and then put it back in to get the phone to boot, but it does not boot... it hangs on HTC logo for a long time (I've left it there for up to 15 minutes to see...) I eventually just remove the battery and from the phone and wait before trying to put it back in and boot...
Wait times required have varried from 5 minutes to several days.
I have observed this behavior on Stock 1.34.405, Virtuous 0.9, Virtuous 1.0.0 and back on stock 1.34.405 Today. I've wiped, flashed stock RUU nothing has helped. This puppy is going back for repair/exchange (it is 3 months old).
Click to expand...
Click to collapse
I called HTC support to see about getting the phone replaced. After explaining to the guy that it was freezing and then not rebooting when I pulled the battery out, the first thing he said was: "Did you install apps from the market ?"
Given that I replied by the affirmative he wanted me to test rebooting in safe mode and seeing if the freezes still occured before moving on to a replacement. He claimed that some market apps are not "properly coded and can mess up the phone"
I asked for and got the instructions how to reboot into "safe mode" (hit keyboard S key at HTC logo and stay on it while it boots)
In "safe mode" you can still install apps but they won't appear in the app drawer so you won't be able to start them (you can start them if they are on your home pages though ). No backgroud apps will run though (bbc, task killer ...)
Well I ran in safemode for 6 days and used the phone as I always do (work email, leisure email, web, video, camera, games, GPS, bluetooth etc...) and the darned thing ran perfectly. No freeze during those 6 days (the last few times it took less than 2 days to get a freeze).
I therefore decided it was time to test it again in "normal mode". Before rebooting I removed my task killer as for me this was "THE APP" that "safe mode" was really blocking from running on my phone...
Well It has been 2 days now and still no freeze. If it stays that way for another week I think I will have a rather good idea of who was the culprit...
Will keep you all updated and keep my fingers crossed.
Hi guys
An update:
HTC over the web-support were very helpful. Immediately they suggested that the device needed to be taken in for repair. In subsequent stages of the dialogue, they stated that the mainboard would be replaced.
A couple of weeks ago, I cleared down my device, packaged it up and waved goodbye to it (sniff...). HTC took it and...
!!DID NOTHING!!
It came back on Monday with an *old* ROM installed (1.35... If I remember correctly), and a statement saying 'no fault found'.
I've built the phone back up to where it used to be, including installing the over-the-air update to 1.72.405.2 (I need this as there's an activesync exchange bug in the old ROM) and within 24 hours, the device was unresponsive again
I have just written back to HTC to find out what the next steps are. I'd be interested to see if they suggest some debugging actions, like the safe-mode option, for example.
I've also asked them directly if their engineers have any clue what is causing this? Fundamentally, I don't see how any app should have the power to kill the device, however badly written it might be. That suggests insufficient controls/barriers in the OS.
Throughout this period, my wife's phone has continued to operate perfectly, even with some extra GPS playing to try to force a failure. So, we are now looking for any differences that could help to pin this down further. One difference is that she has never enabled the HTCSENSE.COM account on her phone, whereas I had. Perhaps there's some problem with the Phone Location functionality (in addition to the fact that I have to be in a yacht off the West coast of Africa for it to accurately show the phone's location). To test this, I've removed my HTCSENSE.COM account this morning.
Dwardo: I think your issue is slightly different, but the safe-mode info is useful.
Thanks
Andy
Hi All,
I hope someone can help me on this one, I've had a good search of both this forum and the internet in general on a couple of occasions and not found anything that can help me with my specific problems.
I'm relatively new to Android, and am running a HTC One X on Orange UK, still locked and on Android version 4.0.3.
I've really been enjoying the phone (battery life excepted), but a couple of things have begun to Plague me over the last couple of days.
1) I've installed SwiftKey and a couple of months ago, a very intermittent bug started happening, where as soon as I entered a text field, the keyboard would appear as normal, and the keys would 'pop up' to show I'd hit them, I'd even get the haptic feedback, but nothing would be entered into the text field. This tended to happen without fail when I was trying to show off to iPhone-owning friends. For a month or two, this was a minor annoyance, sometimes, clearing the cache at settings>apps>all>HTC Sense would fix it, sometimes it required a reboot. However, I've just done my second reboot of the day - it's getting worse. It doesn't seem to be Swiftkey exclusive, as it's just happened to me with the Sense keyboard.
2) This is a new problem that has only cropped up since mid-last-week; The phone has started to lose WIFI connections. Connections that I know are there. My HOX will be telling me that my home router is out of range, when my nexus 7 (and my laptop, and my wife's iPad) are all happily working away on that connection whilst in the same room. I haven't done the squeeze test yet, but I'm pretty sure that it's not a loose connection as a reboot addresses the problem. The same problem occurs at work so I've ruled out my router (I restarted it for the first time in months anyway, but that hasn't stopped the problem).
The last reboot (the one that's prompted this post) took place because both issue happened at once. I've taken care of my HOX, it's faced no physical trauma, it's unrooted, I've only ever installed apps from Play store, Amazon and Humble Bundle. The phone really seems to be degenerating badly at the moment, and I'm wondering if this is down to a software upgrade. I'm wonderng this because I've noticed the phone warming up in my pocket quite a lot recently and the battery life has been worse than normal.
Any advice that anyone can offer would be much appreciated.
The wifi thing is the standard HOX fault, and it'll need to be repaired. Check out the monster thread on it.
Thanks Rusty,
I'm going to look into that tonight. I don't believe that it is a loose antenna, but I'll confirm.
Sent from my HTC One X using Tapatalk 2
On the lock screen, in menus and in apps, peek and dynamic perspective are not working. Tried a factory reset but nothing has fixed it!
Any suggestions?
Cheers.
EDIT: Dynamic perspective works on my lock screen if I don't touch the phone for a while, then agree 3 seconds it shuts off again and the picture goes back to the centre and is immovable again. Peak has worked for 1 second all day. Only received the phone today!
Anyone?
Have you checked if Dynamic Perspective is activated on Settings? It's on the Screen menu inside Settings. Or, if you are still in the country you bought it at, you should just ask for a swap (or refund, depending on how much you like the phone).
I have the same problem
I suspect it started happening after 4.6.5 update. I got on mayday today, and the tech advisor could not suggest anything, so they logged a ticket and said will get back to me.
I did notice that it momentarily works sometimes (for eg if I enter and exit the amazon shopping app). But then it stops working. In Monkey buddy, the monkey does not show up on the screen at all.
Same Problem, DP Stopped Working
I started having the same problem, right after the one year warranty on my phone ran out. My phone had not been dropped and was not splashed or submerged in any liquid. Were you ever able to get it fixed? Had you recently side loaded Google Play Services?
Well, I had the 6 Pro for about 36 hours. It kept rebooting randomly, even after a factory reset, so it's going back for an exchange.
Has anyone else had this issue?
skyman631 said:
Well, I had the 6 Pro for about 36 hours. It kept rebooting randomly, even after a factory reset, so it's going back for an exchange.
Has anyone else had this issue?
Click to expand...
Click to collapse
No definately not, here the worst I have experienced is some app crashes, they probably aint android 12 ready, and some pretty big lag moments
I don't have any issues. Do you have the November update yet?
For some strange reason, I noticed exactly this aswell (one time, this morning). I was working out and my phone laid on the table, when I saw it lit up because it restarted for no reason.
I guess it's a software bug.
And no, there was no automatic system update - I checked, I'm still running the old version.
copong said:
I don't have any issues. Do you have the November update yet?
Click to expand...
Click to collapse
Is there a bugfix list of any sort about the most recent sytsem update?
I tried to find one, but as of now I have been unsuccessful.
No, nothing at all either. Mine also installed silently at some point. I recall a notification asked for a reboot yesterday morning.
No, not had one random reboot since I got it on Tuesday.
Nothing here either. Good luck!
copong said:
I don't have any issues. Do you have the November update yet?
Click to expand...
Click to collapse
I had the November update and all apps had been updated as well. It would freeze and then reboot.
I did a factory reset and did not restore any of my apps, just ran it with the factory apps, and it still did it. Since no one else is having the issue, I'm feeling confident it was a bad unit. I had the 128 gb version.
It's back to the pixel 5 for another week or so. I had to exchange that after I got it too because of a bad proximity sensor. Either I just have really bad luck or Google needs to tweak their quality control department.
Weird unexplainable OS crashes like that are usually due to faulty hardware, potentially RAM
If you're having issues, do yourself a favor and keep an itemized list (on your device, word doc on pc, somewhere) and notate the following for each occurrence:
-date / time
-the fault (self reboot, major lag, over heated, fast battery discharge, etc.)
-what you had to do to clear it (rebooted, closed app, powered off/on, etc.)
When talking with Google about a replacement, having THIS information ready to read off will make it extremely hard from them to give you any grief about you needing a warranty replacement.
An itemized list of faults is MUCH better evidence that you need a replacement than "well, it rebooted a few times last month"
copong said:
Weird unexplainable OS crashes like that are usually due to faulty hardware, potentially RAM
Click to expand...
Click to collapse
I am inclined to agree here, but my years of working with Windows and Android incl. rooting and using custom roms and kernels want to disagree here. There can be half a gazillion software based reasons for an OS crash, especially with a buggy release like Android 12. Not sure if you participated the beta, but it reminded me of Windows 11. There was a buggy beta build with about 100 bugs, they fixed 20, called it a day and released it. Now we new P6 owners can play beta testers Volume 2 for Google.
One very important thing here is also: Did you guys set up your phone "clean" or did you copy over your old phone by cable or did you use backup?
Any of these things can cause issues.
I, for example, used a cable to transfer all file and apps from my P4 XL to my P6 Pro. It's possible that this is the rootcause for some issues, or maybe it's not. Maybe there are even problems that occur only if you transfer your files from specific phone models to this one, you never know.
Morgrain said:
I am inclined to agree here, but my years of working with Windows and Android incl. rooting and using custom roms and kernels want to disagree here. There can be half a gazillion software based reasons for an OS crash, especially with a buggy release like Android 12. Not sure if you participated the beta, but it reminded me of Windows 11. There was a buggy beta build with about 100 bugs, they fixed 20, called it a day and released it. Now we new P6 owners can play beta testers Volume 2 for Google.
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Sure, but the OP stated the crashes are happening right after a factory reset, and anecdotal evidence on this thread suggests it's not widespread. It does point to some sort of hardware problem.
I'm having exactly the same issue!
I got the phone today and booted it up for the first time. I selected my language and as soon as I pressed get started it froze, then got stuck in a bootloop. I fixed that by factory resetting from within recovery.
Once I'd gotten through the setup it crashed again when I clicked on the apps button in the optional setup. Because of this I factory reset and set the phone up for a third time.
Third time I got through setup with know issues but the phone freezes/reboots roughly once every two hours. I've been searching all day to see if anyone else has mentioned this issue.
I guess this phone is going in for replacement. Does anyone happen to know how long that takes/ if I'm going to be without a device for long?
They told me 3-5 business days to get a replacement. I expect mine early next week.
skyman631 said:
They told me 3-5 business days to get a replacement. I expect mine early next week.
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Do you have to send the old device back first?
skyman631 said:
Well, I had the 6 Pro for about 36 hours. It kept rebooting randomly, even after a factory reset, so it's going back for an exchange.
Has anyone else had this issue?
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I just had 3 random reboots today. Phone just laid on the side of my table on my laptop, doing nothing. It was in the span of probably ~10 minutes each reboot. A strange observation I made - now that I removed my phone from the back of my laptop and laid it directly on the table, no more reboots. Maybe it's a coincidence, maybe it has something to do with the magnets of my Laptop (has quite a lot inside). Not sure what to make of this. It kinda feels like a software buggy-thing, but it's odd that it sometimes just comees and goes. It also only appears to be in absolute idle. I had my phone working yesterday for about 12 hours, incl. using it constantly with navigation, and it never faltered for once. That's why I'd say it's a software thingy, if it had something to do with hardware, it would reboot/fail when under load. But it doesn't.
Had 4 total reboots as of now (had the phone since 27.10).
First reboot was yesterday (28.10) morning when working out, phone laid idle around, booted up.
And now again 3 reboots, morning, laid around, did nothing.
So I've had probably a dozen in two days. I take my phone out of my pocket and attempt a fingerprint unlock only to be told that my PIN is required after a restart. At first I wasn't sure if it was actually rebooting until last night. It prompted me for my pin and upon entering it, the screen locked up for about 20 seconds and it rebooted.
This morning I woke up and was yet again greeted with the "PIN required after restart" and less than 20 minutes later it was the same thing. Only once hav I witnessed the "G" boot animation, but everytime I see my UI loading. So I'm not sure if it's always a full reboot or some times it's just the UI crashing. Everything on my device is stock.
cloudraker said:
So I've had probably a dozen in two days. I take my phone out of my pocket and attempt a fingerprint unlock only to be told that my PIN is required after a restart. At first I wasn't sure if it was actually rebooting until last night. It prompted me for my pin and upon entering it, the screen locked up for about 20 seconds and it rebooted.
This morning I woke up and was yet again greeted with the "PIN required after restart" and less than 20 minutes later it was the same thing. Only once hav I witnessed the "G" boot animation, but everytime I see my UI loading. So I'm not sure if it's always a full reboot or some times it's just the UI crashing. Everything on my device is stock.
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Did you transfer your old phone over with a cable, or backup, or did you start "fresh"?
Maybe we can narrow it down if it's software or hardware problem.
Morgrain said:
Did you transfer your old phone over with a cable, or backup, or did you start "fresh"?
Maybe we can narrow it down if it's software or hardware problem.
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I did a partial transfer. I was coming from an iphone 12 so I transferred photos and contacts only. And I transferred via cable.
Ok, so like the title says, every 3-4 days I must reboot my phone.
When I play games, the game icon will show up in the lower right corner, I have everything for the game stuff turned off. I can click on the icon and it will ask me to turn on. I back out and it's gone for a few minutes. Mostly until I swipe back, then it will reappear. I can reboot the phone and it will work fine again for a another 3-4 days.
There are other instances that force me to reboot as well, one happened last night. I was scrolling through a local news app and the touch stopped working. I could not scroll up or down, and swiping back did not work. I had to lock the phone and just as the screen went dark, the phone scrolled in the directions I did and it backed out. This only happened when I hit the lock screen.
Is there a fix for this? Has anyone else experienced this?
My phone is rebooted on two to three occasions a month. Others have it more frequently. I wouldn't even say rebooted. Mine just shuts down at random times like other users so I don't know if there's a fix for this. I'm hoping there will be one within an update soon.
Google's absolutely ****ty disregard for their customers and customer service. I'm not Keen on sending a brand new device over to get a refurbished one that isn't guaranteed to solve the issue and most likely guaranteed to come with different issues that my device doesn't have already.
Does it back up to combat this since I have alarms set for work? In case the phone turns off, I don't want to miss work. I use my Google Home Mini speakers, a backup alarm.
thepersona said:
My phone is rebooted on two to three occasions a month. Others have it more frequently. I wouldn't even say rebooted. Mine just shuts down at random times like other users so I don't know if there's a fix for this. I'm hoping there will be one within an update soon.
Google's absolutely ****ty disregard for their customers and customer service. I'm not Keen on sending a brand new device over to get a refurbished one that isn't guaranteed to solve the issue and most likely guaranteed to come with different issues that my device doesn't have already.
Does it back up to combat this since I have alarms set for work? In case the phone turns off, I don't want to miss work. I use my Google Home Mini speakers, a backup alarm.
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Mine does not reboot or shutdown on it own, not once... I have to reboot every so often to keep it functional.
@thepersona My phone doesn't auto reboot either. I'd say do a backup and run https://flash.android.com/welcome to fully Factory Reset the phone and see if that helps (Mine upgraded just fine, but my parents both failed the Dec update and had random issues requiring the use of the Android Flash Tool).
Like the OP I do have to reboot my phone about every 3-4 days, but I don't attribute that just to Google Android, coders have become lax on how tight they keep their code, and I say that because in Windows 10 and Windows 11 you have to reboot every few days as well or see an increase in weird issues.
card13 said:
@thepersona Mine upgraded just fine, but my parents both failed the Dec update and had random issues requiring the use of the Android Flash Tool).
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Just to clarify this, most carriers prevented the December update from releasing as Google has asked them to prevent it from going through, primarily due to an issue with calls dropping.
I always manually update my phone, however, I noticed the call dropping bug one day for about an hour straight.
But aside from this meaningless info, I agree with what you said: Attempt a factory reset and see what happens. I turn my phone off every night and charge it, so I don't notice any issues similar to what OP has mentioned.
thepersona said:
My phone is rebooted on two to three occasions a month. Others have it more frequently. I wouldn't even say rebooted. Mine just shuts down at random times like other users so I don't know if there's a fix for this. I'm hoping there will be one within an update soon.
Google's absolutely ****ty disregard for their customers and customer service. I'm not Keen on sending a brand new device over to get a refurbished one that isn't guaranteed to solve the issue and most likely guaranteed to come with different issues that my device doesn't have already.
Does it back up to combat this since I have alarms set for work? In case the phone turns off, I don't want to miss work. I use my Google Home Mini speakers, a backup alarm.
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Yeah mine did that it would randomly restart once a week no matter what I was doing but I did a factory reset and it hasn't happened since!
wilpang said:
Yeah mine did that it would randomly restart once a week no matter what I was doing but I did a factory reset and it hasn't happened since!
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In your case, was it just a restart? Because mine literally powers off It doesn't reboot again. It shuts down in the middle of the night and I wouldn't know until I wake up when using my phone to figure out it won't turn on. I almost missed work on several occasions because of this lol
thepersona said:
In your case, was it just a restart? Because mine literally powers off It doesn't reboot again. It shuts down in the middle of the night and I wouldn't know until I wake up when using my phone to figure out it won't turn on. I almost missed work on several occasions because of this lol
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Yeah I was lucky and it was only once a week which was tolerable!
Something is definitely not right, hopefully is not a dodgy app but that would be preferable than something unfixable.
Ok guys you are missing my point and question. I DO NOT have the random reboots most have, but I have other issues that no one seem to have. Example, I listen to Spotify over night, I fall asleep to music, but 2 days ago it would randomly pause. At first I thought it was do not disturb that I just turned on, on my watch. It was not. Then I thought I may have been hitting my watch, I took it off and it still paused. I rebooted my phone and it's been fine since, no random pauses. Another example is, I play a game but I have the game dashboard turned off, but there times where the icon will pop up in the lower right. When I go into the settings for it, it shows it's off. When I go back to the game the icon is gone for a few minutes then it reappears. The only way for me to get it to stop showing for a few days is to reboot my phone.
I know you shouldn't have to reboot your phone every few days, and by few I mean sometimes it's 3-4 times a week. That tells me something is wrong.
Are you on the November or December update?
If November, I would try the December one.
Rooted or not rooted?
Either way, I would try a factory refresh and don't restore your apps from backup. Manually install only your most critical apps and see if you have the problem. Even better would be not install any additional apps at all and see if the problem happens. If it doesn't happen, install another small group of your most important apps and test again for long enough. Etc.
If you try thre update and/or factory reset, you could try restoring your cloud backup as normal and see if you have any problems still, but if you do, be prepared to factory reset and try like I mentioned in the above paragraph.
Until you can narrow down if the phone has this problem on the December update before you even change settings and add your favorite apps, then you won't know if it's the phone itself (possibly hardware problem), an app you have installed, a problem particular to a combination of factors including if you're on the November update, or what.
Good luck! Please let us know what happens.
I can tell you that until I updated to the December update I had the kinds of issues you had, where my P6P would malfunction (scrolling, just freezing) and I had to reboot the device. That was the first 6 weeks of using it. But when I updated to the December build, the issues for the most part went away. Hopefully you are on November and can update to December or wait until the January update drops. But I can say that I almost considered returning the phone due to the bugs until the December update resolved everything and it was like a new phone!
Good luck.
darbylonia said:
I can tell you that until I updated to the December update I had the kinds of issues you had, where my P6P would malfunction (scrolling, just freezing) and I had to reboot the device. That was the first 6 weeks of using it. But when I updated to the December build, the issues for the most part went away. Hopefully you are on November and can update to December or wait until the January update drops. But I can say that I almost considered returning the phone due to the bugs until the December update resolved everything and it was like a new phone!
Good luck.
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Awesome!!! This is the kind of news I like to hear..... Just waiting for att to send it through. I checked this morning as my work Verizon Samsung phone got an update.