Hey all, I've had my G2 for over a year now and I love it. A few days ago, the phone started going haywire. The screen has become unresponsive in some cases, while in other cases, it seems to have a mind of its own. It literally starts typing and keeps typing by itself (it seems to like typing the number 4 a lot). I tried installing another rom (CM7), but to no avail. Sometimes if I have the keyboard open, it helps a bit, but it doesn't totally stop the phone from doing things on its own.
If anyone know why this is happening and especially how to fix it, please give me a heads up.
Thx
Techngro said:
Hey all, I've had my G2 for over a year now and I love it. A few days ago, the phone started going haywire. The screen has become unresponsive in some cases, while in other cases, it seems to have a mind of its own. It literally starts typing and keeps typing by itself (it seems to like typing the number 4 a lot). I tried installing another rom (CM7), but to no avail. Sometimes if I have the keyboard open, it helps a bit, but it doesn't totally stop the phone from doing things on its own.
If anyone know why this is happening and especially how to fix it, please give me a heads up.
Thx
Click to expand...
Click to collapse
Lets just say your device has come to an end or you probably overworked it during its "youthful" days is quite common but for the time you have used it, it should still have alot of life in it i've had mine for over a year and its still cool. For the solution i think you should send it to the technical guys maybe an HTC service center or any good mobile service center cos i totally think this has nothing to do with software its hardware.
HIT THANKS IF I HELPED
Techngro said:
Hey all, I've had my G2 for over a year now and I love it. A few days ago, the phone started going haywire. The screen has become unresponsive in some cases, while in other cases, it seems to have a mind of its own. It literally starts typing and keeps typing by itself (it seems to like typing the number 4 a lot). I tried installing another rom (CM7), but to no avail. Sometimes if I have the keyboard open, it helps a bit, but it doesn't totally stop the phone from doing things on its own.
If anyone know why this is happening and especially how to fix it, please give me a heads up.
Thx
Click to expand...
Click to collapse
It's very likely that the screen digitizer has been damaged somehow, as this random touch signal behavior is a typical telltale. As you have verified that it's not a software issue by testing it in another ROM, a screen replacement would be likely needed. Send it back to HTC for a repair/replacement if yours is still under warranty, otherwise there will be third-party repair shops that you can consider.
Thanks for the responses guys. Sounds like dtt hit the nail on the head. I'm gonna look into replacing the digitizer myself. I think I can do it without a problem, and I don't have much to lose anyway if it goes wrong since the phone is unusable right now.
Related
The Start menu pops up as and when it feels like it. It normally happens when writing sms. While writing, the start menu just pops up and it's bloody irritating.
I've tried hard reseting without any additional softwares on at least 4 different ROMs from here & the problem still persists. I'm convinced that it's not a hardware problem cos Karmba 7.2 Non-Touch ROM does not have this problem but the ROM is way to heavy which causes the PDA to slow down.
Is anybodyelse facing this problem? Is there a fix or something to this? Appreciate any help & advice i can get. Thank you.
P/s: I don't get this problem on my TyTN II, Dopod 838 Pro & Touch on custom ROMs
not really ment for the trinity forum is it ?
Rudegar said:
not really ment for the trinity forum is it ?
Click to expand...
Click to collapse
Oh sorry....forgot to mention. I'm using the Dopod810.
popup
Well, there has been a number of posts on this known Trinity weakness.
I also experienced quite an irritating behavior as well some time ago.
Look through the threads, you should find them. Personally, I do have the impression that since I use FTouchFlo, it is far better. However, this only is an impression ... not sure it helps,, but at least you should not feel like "I am the only one with this damned f..... thing" !
same problem
I have the same problem on my phone! specially when writing sms with phonepad and no stylus. You are right. It`s unbelivable annoying. the problem seems to dissapear when you are using the stylus and not flabby fingers..
Me 2 :'(
I am also having this problem.
I've noticed that it only happens when i press lightly on the screen, not when i press hard.I Suspect that it is a fault in the digitizer, and somehow it signals to the device that the upper left corner of the screen is pressed.
My suggestion for a possible solve is to write a little program that prevents the user from clicking on the start menu on the screen, by introducing a "non-click" zone where the start menu is on the today screen.
As i allways use the "windows" button i can always access the start menu. This, i think, will prevent this fault from happening.
My only problem is that i don't know how to program native C.
I have not tested my above mentioned theory, but i would wery much like to. So if there is anyone out there that can do this program, i would be very gratefull.
Scann69,
I would hate to make you nervous, but when I encountered the same problem you are havin it was the start of somethign terrible. My Trinity was back and forth from repair for over 6 months!!!
They replaced the screen, it worked for almost 2 days. They replaced the screen AGAIN but when it came back the 'vibrate' function of my poor Trinity didn't work. They then replaced the mainboard and now things appear to have settled down (but i've only had it back for a couple of weeks now).
My suggestion would be send it in for repair. Good Luck
WC
WangChung said:
Scann69,
I would hate to make you nervous, but when I encountered the same problem you are havin it was the start of somethign terrible. My Trinity was back and forth from repair for over 6 months!!!
They replaced the screen, it worked for almost 2 days. They replaced the screen AGAIN but when it came back the 'vibrate' function of my poor Trinity didn't work. They then replaced the mainboard and now things appear to have settled down (but i've only had it back for a couple of weeks now).
My suggestion would be send it in for repair. Good Luck
WC
Click to expand...
Click to collapse
this problem have been there since i bought the phone a year ago. Htc replaced my mainboard around 5 months ago because of some cameraproblems. I think Beebo has a good point about the digitizer. that would surtenly explain why it dont happen to me when i use the stylus. the problem mostly occur when i use my fingers on phonepad while writing sms..
i also got this problem...quite frequent
first, the changed motherboard, nothing solve and still happen quite frequent
second, changed lcd screen, happen less around once a day or 2 days once
i found this problem quite easily by using finger but now even using stylus it also appear....
how u guys solve this problem? got send to service center or just leave it?
Yep this isn't a WM6 issue
Yep it is a Trinity issue
Yep it is a hardware issue, something to do with the LCD screen. Some have said it gets worst if the phone is heated.
You might have seen improvement after installing touchflo because of the increased reaction time to touch.
No I don't know a solution
BeeBo said:
I am also having this problem.
I've noticed that it only happens when i press lightly on the screen, not when i press hard.I Suspect that it is a fault in the digitizer, and somehow it signals to the device that the upper left corner of the screen is pressed.
My suggestion for a possible solve is to write a little program that prevents the user from clicking on the start menu on the screen, by introducing a "non-click" zone where the start menu is on the today screen.
As i allways use the "windows" button i can always access the start menu. This, i think, will prevent this fault from happening.
My only problem is that i don't know how to program native C.
I have not tested my above mentioned theory, but i would wery much like to. So if there is anyone out there that can do this program, i would be very gratefull.
Click to expand...
Click to collapse
but this not the way to solve it. this is the trinity's hardware problem. why need us to bear this problem.
what the technician do is change lcd touch screen. it will not solve becoz after a while it will come back. i go to service center until i tired
after monitoring, it still popup at least once a day....
i really don't know how they solve the problem....damn frustrating....
i have this problem too, but only recently.
who gonna be help?
first prob is the start button popping up, next step is that it continually does this and infact will not allow any screen inputs....as in total piece of #$%(ing crap. I have a dopoid d810 in canada , started 2 months into owning the phone , htc will not service it, and pretend like they dont know why this is happening ( there is info all over the net about it, many people think it is the chip that is improperly mounted to the mouther board that controls screen input). AS Dopod has the service contract on this phone htc will not service it for me and of course dopod does not have international warranty. HTC screwed me hard and long.....I have never been so disappointed with a product in my whole life ( even cereal box xray glasses were better than this)
i had this too on my m700, i think it is an issue with the screen mounting, certainly heat and things may well affect it. Possible the casing pushing the top corner of the screen or something.
I had mine replaced by orange.
rjefferis,
what did orange replace for you? touch screen or whole unit pda?
chunga168 said:
Yep this isn't a WM6 issue
Yep it is a Trinity issue
Yep it is a hardware issue, something to do with the LCD screen. Some have said it gets worst if the phone is heated.
You might have seen improvement after installing touchflo because of the increased reaction time to touch.
No I don't know a solution
Click to expand...
Click to collapse
Yes, all you said are right.
the trinity, there are two problem:
one is the LCD mounting, if you touch the LCD slightly, it will push the screen to the corner as click start menu. for the people who met the problem once in few days, it is all right.
the second problem is serious, as you said "worse when heated", that is because a resistant near CPU is designed in wrong place. the problem will happen freqently everyday and worse when phone is hot (cuz the NTR resistant). once it happens, it will get worse and worse till the motherboard breakdown.
i know some people they replace the resistant to fix the motherboard by them self, and they write down all the progress. if some one really handy and insist to fix the problem, i am happy to translate the progress in to WWE
that day i asked staff at service center, they said never occur this problem so far
i asked htc staff(my friend), he said don't know got this problem. seem like htc don't know this problem....
I have been having an issue with my screen. Randomly the screen will become unresponsive. I will be playing a game or something and the screen will not respond to my presses, even the buttons at the bottom dont work. If I hit the power button to turn off the screen and wait a second it will become responsive again. This happens while the phone is in my hands so I dont think it is the grounding issue. The other strange thing is sometimes like if I am typing a text it will start doing things on its own like typing a bunch of random letters and such. Or if I am on the homescreen it will try and resize widgets and slide to the next screen.
Anybody come across this issue or know what I can do to fix it? I am running Cyanogen right now but it happened on Fresh as well all with the stock kernels.
Thanks
Yes, I have that issue as well... When I first got the phone it was a rare occurrence, but over time it seems to have gotten worse and worse. It always seems to be worse if it's plugged into the charger, too.
I decided to do something about it today, so I just flashed the stock (rooted) Sprint OTA on it, and am planning to take it to the Sprint store to see if they will replace it under warranty if I can demonstrate the problem.
I'm heading there now. When I get back, I'll post what they say about it here.
Just got back from the Sprint store...
The technician spent about 20 minutes looking at my phone, then returned it to me saying "You're right, that's pretty annoying." and said that they would replace it under warranty for free. He ordered one and said I could come get it on Monday. I know I'll get a refurbished phone, but I figure a refurbished phone that works is better than a new phone that doesn't.
It would seem that it's a hardware problem, and you'll probably also have to get yours replaced, too.
ah bummer, thanks for posting that at least now I know. I just need to figure out how I can make the issue occur so I dont waste my time at the sprint store.
Just an update, they replaced the phone and I have not seen this issue since. I've nandroided the fresh rom I was using before back onto the phone, so it is definitely a hardware issue. Just take the phone into a service center and get them to exchange it and you should be good.
Sent from my PC36100 using XDA App
So this lovely refurbished phone I recently received from best buy is going completely bat **** insane on me... This has to be the longest I've used it without it acting like I'm touching the screen and making it do just about anything and everything you can imagine...
My question is this... I haven't rooted this phone yet... Mainly because I don't see the point in it if the phone is gonna be acting crazy all the time anyways. Would this problem be hardware related or software related??? Would rooting it actually help it or even make a difference??? Should I just bring it back to best buy and roll the dice on another refurbished phone???
Any advice is greatly appreciated.
Sent from my PC36100 using xda premium
If you would be so kind as to explain a little more on the issues, but from what little you've stated sounds more like hardware. Why not just go drop it off at a Sprint store have them look at it and see what they say? if the screen is jumping from one home screen to another, hitting random keys, entering random apps, then its the touchscreen. if nothing of that happens, might just be software glitch. *#*#3424#*#* is a way to test your physical hardware, hit the line drawing test and if it skips any part of the screen it'll be your screen. i would then take it to a sprint S&R store, have them replace the screen and POOF! issue resolved. hope this helps.
dgomez720 said:
If you would be so kind as to explain a little more on the issues, but from what little you've stated sounds more like hardware. Why not just go drop it off at a Sprint store have them look at it and see what they say? if the screen is jumping from one home screen to another, hitting random keys, entering random apps, then its the touchscreen. if nothing of that happens, might just be software glitch. *#*#3424#*#* is a way to test your physical hardware, hit the line drawing test and if it skips any part of the screen it'll be your screen. i would then take it to a sprint S&R store, have them replace the screen and POOF! issue resolved. hope this helps.
Click to expand...
Click to collapse
So i tried the line drawing test and of course... It passed with flying colors. The jumping from home screen to home screen and hitting random keys and apps is exactly what this phone is doing... but it's kind of intermittent. Like I said the line test went fine, but once it starts goin nuts again, I wont even be able to enter the numbers to get to the line test, let alone take it...
Just take it back and have them order you another one. Refurbs are awful in terms of quality assurance. Back in January, I went through 6 refurbs, ALL of them had some major flaw or something that didnt work. I had to argue with sprint for hours to get them to send me a new one that would actually work.
Run a ruu to reset it first and see if that helps
Sent From My Pocket
Oddly enough... The phone has quit acting up. The past two days the phone hasn't givin me one little hiccup. I'm gonna root this ***** tomorrow and see what happens. But thanks for the advice you guys gave to help.
I've had something similar to this happen with mine a few times, but it's never been anything more than a Windows-style 1st troubleshooting step didn't fix. One reboot and it's as good as new. I don't reboot very often though, so I dunno if that's what causes it for me from time to time.
Honestly, if it ever gives you any more trouble again, just walk it right in that store and get yourself a new one...or another used one, whatever the case may be. When you do decide to go root though, make sure you take careful note of what HBOOT you have...
Sent from my Synergized OG EVO using XDA App
I Have had my phone for about two weeks going on three.
I am a new android user
I like and enjoy the phone, but it is starting to act a little wonky earlier in the game.
The screen will become unresponsive at times no matter where you select, whether it be in an app or the slide motion to get to the home screen.
Also, it one day it lagged horrendously, so much so that I had a hard time shutting it down. I had take the battery out.
I don't have insurance on the phone, so I am unsure if I should return it?
Has anyone had ANY of these issues?
Thank you in advance
NokiaBmwchild said:
I Have had my phone for about two weeks going on three.
I am a new android user
I like and enjoy the phone, but it is starting to act a little wonky earlier in the game.
The screen will become unresponsive at times no matter where you select, whether it be in an app or the slide motion to get to the home screen.
Also, it one day it lagged horrendously, so much so that I had a hard time shutting it down. I had take the battery out.
I don't have insurance on the phone, so I am unsure if I should return it?
Has anyone had ANY of these issues?
Thank you in advance
Click to expand...
Click to collapse
I haven't had any of those issues. I would just exchange it before your 14 days is up. After 14 days, you still have warranty.
Also, do you have any mods installed?
Sent from my LG-E980 using Tapatalk 2
Am I the only one experiencing some random ghost swipes on both Asus and Google keyboard while typing fast on my Zenfone2 4GB? Don't occur consistently, just here and there but annoying overall.
It's almost the same behaviour of my previous OnePlus One, who had the 1+ possibly knows of what I'm talking about.
Didn't have the chance to record a video thou, but I will.
I would RMA. I had the same issue on OPO, absolutely terrible.
rlaw said:
I would RMA. I had the same issue on OPO, absolutely terrible.
Click to expand...
Click to collapse
Yep. I guess you know what I'm talking about.
I ran some multi touch test and everything works flawlessly, so basically I can't reproduce the issue on purpose. But it happens. I hope the RMA process it's not a firewalk as it was with 1+.
taldeital said:
Yep. I guess you know what I'm talking about.
I ran some multi touch test and everything works flawlessly, so basically I can't reproduce the issue on purpose. But it happens. I hope the RMA process it's not a firewalk as it was with 1+.
Click to expand...
Click to collapse
Just a thought... D'you have swipe typing enabled?
Otherwise, it sucks you got hit with the same issue on two completely different devices. Zf2 actually rated as among the best in touch response. If your issue does persist, you probably got a lemon. =/
rlaw said:
Just a thought... D'you have swipe typing enabled?
Otherwise, it sucks you got hit with the same issue on two completely different devices. Zf2 actually rated as among the best in touch response. If your issue does persist, you probably got a lemon. =/
Click to expand...
Click to collapse
Yes, swipes are enabled. I use to type in both ways because some words are easier to get written with swipes especially on one hand use. I'm quite a fast typer, could be my fault, I guess. But didn't have anything like this with my previous android phones (zte blade, nexus s and nexus 4). It isn't that frequent, but it happens and after the 1+ burst I don't feel confident and comfortable anymore.
taldeital said:
Yes, swipes are enabled. I use to type in both ways because some words are easier to get written with swipes especially on one hand use. I'm quite a fast typer, could be my fault, I guess. But didn't have anything like this with my previous android phones (zte blade, nexus s and nexus 4). It isn't that frequent, but it happens and after the 1+ burst I don't feel confident and comfortable anymore.
Click to expand...
Click to collapse
I am noticing this occasionally as well... it seems to happen in the bottom left-ish area of the screen... to this point I have assumed it to be some wild coincidence related to me accidentally touch another part of the screen while holding the phone.
I got hit with this issue on my 1+1 which is why I bought this phone as I couldnt even unlock my screen, what I noticed is once the heatwave over here hit, 1+ started having issues with typing (same as OP) and everytime it was hot it just wouldnt type correctly. I'm not expert at all but Im thinking it has something to do with the hardware and over heating as 1+ forums are filled with ppl with the same issue. I downgraded all the way back to the very first firmware and was still present.
lostbuddy1 said:
I got hit with this issue on my 1+1 which is why I bought this phone as I couldnt even unlock my screen, what I noticed is once the heatwave over here hit, 1+ started having issues with typing (same as OP) and everytime it was hot it just wouldnt type correctly. I'm not expert at all but Im thinking it has something to do with the hardware and over heating as 1+ forums are filled with ppl with the same issue. I downgraded all the way back to the very first firmware and was still present.
Click to expand...
Click to collapse
Well with one plus was slightly different because it suffered of some serious hardware related problems, mostly connected to the bad grounding of the digitizer. There were some "triggers" that lead to an impossible typing, once you got above some thresholds of temperature or usage, the device was done and nothing could revert back.
Using Yet Another Multitouch Tester the 1+ looked totally gone wild especially when testing different touches on the same x-axis. This problem doesn't occur at all on my Zenfone2 in any condition.
Update: wrote to the CC, the guy told me that is something related to the multitouch behavior of the ASUS keyboard. So, I thought that basically it doesn't recognize two different typing so near in time and swipes instead, merging both touches in one gesture. The disappointing thing is that it does the same also when typing on a multi-touch enabled keyboard like the Google one. Still waiting for a reply to my last email where I asked what I could do furthermore to check things out.
does anybody experiencing this right now? for me it's getting heavier and CC won't do nothing about.
I had this issue on my previous phone i.e nexus 4 and after few days my touch stopped working, so it is better to visit service center and get the touch panel replaced
Sent from my intel inside hand pc