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If you have recently received a replacement EVO, did you get a NEW or Refurb'ed phone?
Did they send you one or did you get it at a Service Center?
TIA
Sprint replaced my Evo back in August with a refurb through advance exchange. However, refurb was just as shiny and nice as a new one. I do not have a Sprint corporate store anywhere near me so all of this was done in the 3rd party repair center who then pushed me off to customer service and then it took 4 days of argueing to get them to replace my phone. The screen was falling off it.
I filed a claim through Asurion and they sent me a brand new phone next day.
Thanks for the replies, keep them coming.
I want to know what Sprint is handing out as replacements for defective phones.
So far what I've seen is if you get a replacement at a store you get a refurb'ed phone. According to Sprint a refurb has a new outer case and the guts have been repaired.
I've had problems with all the EVO's Sprint has sent me when I am Roaming (we have a second home in the mountains), in that the phone gets 5 or 6 bars of antenna strength, but it won't make calls or get data service. Looks as if it is trying to connect to a tower that is not provisioned for Sprint use. My Blackberry and my wife's Hero only show 1 bar of antenna strength, and they both get phone and data services. I hate having a premium data service that doesn't work, Sprint says they will replace the phone again, I just don't want a refurb'ed phone, dunno why, I just don't. And I don't think a new phone would be any better.
ive gone through warranty hell with Sprint and am on my 3rd replacement in 3 weeks. All have been refurbs, however they said if I have problems with this one they will replace it with a new one.
However I had to discuss this with the manager.
Due to the popularity of the Evo, I doubt getting a "New In Box" replacement from Sprint will ever happen. If you are willing to shell out $100 and you have the phone replacement insurance, you can file a claim through Asurion and you will get a New In Box replacement within a couple days. I have had to do it twice now (yes I am clumsy and my kids don't help my cause ) and both times I got a brand new phone within 2 business days of filing a claim.
They will give you Refurbished Phones, ive gone thru 3 different Refurbished before they gave me a BRAND NEW ONE
First Refurb - Bad Antenna
Second Refurb - Bad Volume Keys
Third Refurb - Wouldn't Charge
4th Phone brand New - WORKS PERFECT
I just got a replacement but its so nice and shiny i don't care, everything works thats all i care about.
I got my replacement a day after I filed the claim, it was a refurb, but badly refurbished. Looked like glue had leaked out the side, volume button felt funny, so I called assurion or whatever it is, and they over nighted me a brand new EVO. Unexpectedly it was they're suggestion I didn't even have the chance to yell at them to send me a NEW one. Pretty impressed.
Now I see you are talking about getting one from a sprint store, I had to do that when my charging port went bad, that was a refurb, but looked and acted as brand new. Sorry for the confusion.
I
was issued a Refurb in great condition
I got a new one through the service center after waiting 3 days for it to come in.
Had a dead pixel after 20 days. They replaced with a brand new Evo, no questions asked. The store manager said they are replacing with new units, not refurbs, as of 2 weeks ago.
I'm a bit confused by what i am reading here. Does everyone get charged $100 regardless if you get a refurb or new unit if you are paying the $7 for the insurance? It sounds like some of you got new units without having to pay a deductible.
I'm not sure it would be worth it for me to keep paying for the insurance if there is a $100 deductible. I can pick up a used phone for around $350 on ebay now. Assuming the price drops in a few months, maybe i'll be able to get one for $250. Not sure it's worth paying $7 a month plus $100 to get a used phone. After a year, it would have cost me $184 which is not bad but after 2 years it'll be $268 which definitely doesn't seem worth it at that point. not to mention I've already been paying the insurance fee for the last 2 years or so and never needed to make use of it.
Some are filing an insurance claim = $100 deductible. I'm asking about what you get under a warranty claim. No charge for that.
Jim M said:
Some are filing an insurance claim = $100 deductible. I'm asking about what you get under a warranty claim. No charge for that.
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oh - ok - my mistake, sorry about that. i thought this was all about the insurance.
How long is the warranty anyhow?
merkk said:
oh - ok - my mistake, sorry about that. i thought this was all about the insurance.
How long is the warranty anyhow?
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1 year from HTC. But Sprint will replace the phone for most hardware problems.
Jim M said:
1 year from HTC. But Sprint will replace the phone for most hardware problems.
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Hmm, maybe i'll cancel the insurance then just for the next year. I guess i'll have to contact htc though since i bought the phone used off ebay so i'm not sure how that effects the warranty.
thanks
merkk said:
Hmm, maybe i'll cancel the insurance then just for the next year. I guess i'll have to contact htc though since i bought the phone used off ebay so i'm not sure how that effects the warranty.
thanks
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I'd say keep the insurance, it covers normal use, loss and damage.
Do not drop your insurance on a phone you bought off Ebay,......NEVER..having it is what saved me. I did not have to pay 100 though.
00_MACKIE_00 said:
Do not drop your insurance on a phone you bought off Ebay,......NEVER..having it is what saved me. I did not have to pay 100 though.
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Well the phone is pretty much in perfect working order. There's one small defect on the top corner of the phone (which the seller mentioned) that doesn't seem to have any impact on the functions of the phone.
If there were no deductible, i'd keep the insurance. but a $100 deductible doesn't really seem worth it. What I've already paid over the last 2-3 years plus the $100 deductible is more then what it would cost me to buy a new phone. And that'a assuming i'd even get a new phone and not a refurbished one. I didn't realize there was a $100 deductible until someone mentioned it earlier in this thread. Which is my own fault for not reading the fine print.
TMO will be shipping me a refurbished phone for the one I have that's experiencing loose hinge syndrome. I'm pissed that I won't be getting a new one for this. Has anyone else gone through this for the G2? I'm worried about getting another one that's going to have a loose hinge, even though they said this shouldn't have that problem.
Sent from my HTC Vision using XDA App
I'm pretty sure if you search this forum, you will find at least 5-10 other threads talking about only the hinge and whether the problem exists or doesn't and experiences through exchanges, returns, etc.
tazz9690 said:
I'm pretty sure if you search this forum, you will find at least 5-10 other threads talking about only the hinge and whether the problem exists or doesn't and experiences through exchanges, returns, etc.
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Indeed. Bottom line pal,..... there is nothing to say you will not get one that is worse. It was not mean to click into place. Good luck.
I know there are other threads going into detail about the loose hinge on the G2, and I've already participated in most of them with my loose hinge issue. However, this thread was created to find out what people's experience with exchanging their G2 with TMO. I know some have major problems with the hinge and others have no issues whatsoever. I am just a bit upset/irritated that I was told by this TMO rep this is "a known issue and we're fully aware of it," yet they're going to send a refurbished phone instead of a new one. Yes, I know I could end up getting a phone that's in worse condition than my current one, but the point I'm trying to make is that it shouldn't be that way. Sure, if I bought this phone the day it was released and I just experienced this issue, I wouldn't have a problem doing an exchange or even sending it in for repairs. But since this phone is one week old, I just wasn't expecting to hear the word "refurb" come out of this person's mouth.
So, if anyone here has gone through an exchange for their G2, did you end up with a new one or a refurbished one? If you received a refurbished one, was it in good condition with little to no signs of wear & tear?
Thanks.
If the phone is only a week old, you could exchange it under buyer's remorse.
Like I said in the other thread,... a refurbished is not good enough. Get some legal advice if at all possible.
dustrho said:
I know there are other threads going into detail about the loose hinge on the G2, and I've already participated in most of them with my loose hinge issue. However, this thread was created to find out what people's experience with exchanging their G2 with TMO. I know some have major problems with the hinge and others have no issues whatsoever. I am just a bit upset/irritated that I was told by this TMO rep this is "a known issue and we're fully aware of it," yet they're going to send a refurbished phone instead of a new one. Yes, I know I could end up getting a phone that's in worse condition than my current one, but the point I'm trying to make is that it shouldn't be that way. Sure, if I bought this phone the day it was released and I just experienced this issue, I wouldn't have a problem doing an exchange or even sending it in for repairs. But since this phone is one week old, I just wasn't expecting to hear the word "refurb" come out of this person's mouth.
So, if anyone here has gone through an exchange for their G2, did you end up with a new one or a refurbished one? If you received a refurbished one, was it in good condition with little to no signs of wear & tear?
Thanks.
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Exchanged mine and got a brand new one mailed to me, no refurb. As far as the hinge it was about the same, but it never bothered me in the first place, You paid for a new one and now are getting a refurb in exchange, doesnt sound quite legal?
Are they giving you some money back for the price diffrence for a refurb model? Ive never had a problem with T-mobiles customer service, matter a fact, today I just got them to drop two of my lines to unlimtied andriod data for $20 each, but I had to talk to a customer loyalty rep. I think you should probably call them back and ask to speak to a Supervisor. Thats like buying a new car and taking it back and getting a used one for the same price.
Here's my latest reply in the thread I started called "How Loose is Your Hinge" that should help shed some light on my recent experiences with TMO...
-------------------
For those who don't know me here, I previously owned the MT4G. I experienced major issues with the phone and exchanged it a total of FOUR times, meaning I had in my possession (not at once) a total of five MT4Gs. The first four phones had incredibly bad creaking buttons, the fifth one had perfect buttons but a washed out display. I refused to continue going the route of MT4G swapping, so they suggested me going with a different phone, and I chose the G2. The G2 they sent me arrived last week, brand new in a prestine unopened box. The hinge was perfect, not too tight and definitely not loose like it is now. Each day it got a little bit looser, and now it's just ridiculously loose to the point that it opens no matter how I hold it.
So, maybe they're shipping me this refurb because I've already gone through so many exchanges, but two of their top phones have so many issues that it just makes me sick. With all the issues with the G2, MT4G and Vibrant, I'm shocked I haven't heard about any lawsuits against TMO. Or at the very least, I think TMO should be proactive about this and admit that there are problems with these phones, and that they should be more than willing to do whatever it takes to make sure the customer is happy. I have to say I was treated very well during all those MT4G exchanges, and I feel they did everything they could to make sure I was a happy customer. But, I'm still not thrilled being told that I need to accept a refurb for a G2 that was technically brand new and just one week old.
That totally sucks. I got the first two G2s the cs rep. that I was dealing with had ever sold. I feel lucky I have never experienced the loose hinge syndrom everyone is talkng about. Sorry for your troubles, I would get totally pissed and threaten a cancel if I were you.
Sent from my T-Mobile G2 using XDA App
The problem is, 95% of the population would never return the phones for the problems you described on your Mytough 4g slide.
The XDA community is a community of people with a tendency to experience obsessive like symptoms about their gadgets, unfortunately.
dustrho said:
Here's my latest reply in the thread I started called "How Loose is Your Hinge" that should help shed some light on my recent experiences with TMO...
-------------------
For those who don't know me here, I previously owned the MT4G. I experienced major issues with the phone and exchanged it a total of FOUR times, meaning I had in my possession (not at once) a total of five MT4Gs. The first four phones had incredibly bad creaking buttons, the fifth one had perfect buttons but a washed out display. I refused to continue going the route of MT4G swapping, so they suggested me going with a different phone, and I chose the G2. The G2 they sent me arrived last week, brand new in a prestine unopened box. The hinge was perfect, not too tight and definitely not loose like it is now. Each day it got a little bit looser, and now it's just ridiculously loose to the point that it opens no matter how I hold it.
So, maybe they're shipping me this refurb because I've already gone through so many exchanges, but two of their top phones have so many issues that it just makes me sick. With all the issues with the G2, MT4G and Vibrant, I'm shocked I haven't heard about any lawsuits against TMO. Or at the very least, I think TMO should be proactive about this and admit that there are problems with these phones, and that they should be more than willing to do whatever it takes to make sure the customer is happy. I have to say I was treated very well during all those MT4G exchanges, and I feel they did everything they could to make sure I was a happy customer. But, I'm still not thrilled being told that I need to accept a refurb for a G2 that was technically brand new and just one week old.
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dustrho said:
I know there are other threads going into detail about the loose hinge on the G2, and I've already participated in most of them with my loose hinge issue. However, this thread was created to find out what people's experience with exchanging their G2 with TMO. I know some have major problems with the hinge and others have no issues whatsoever. I am just a bit upset/irritated that I was told by this TMO rep this is "a known issue and we're fully aware of it," yet they're going to send a refurbished phone instead of a new one. Yes, I know I could end up getting a phone that's in worse condition than my current one, but the point I'm trying to make is that it shouldn't be that way. Sure, if I bought this phone the day it was released and I just experienced this issue, I wouldn't have a problem doing an exchange or even sending it in for repairs. But since this phone is one week old, I just wasn't expecting to hear the word "refurb" come out of this person's mouth.
So, if anyone here has gone through an exchange for their G2, did you end up with a new one or a refurbished one? If you received a refurbished one, was it in good condition with little to no signs of wear & tear?
Thanks.
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A week old?? Call them on "buyers remorse!!" They will be forced to send you a brand new one in retail packaging! I did that with a keyboard issue I had when it started within the 15 day period.
The only thing is, they will charge you full contract price but will refund it when they get the old one back. But check your bill closely to make sure they refund it properly. I had to jump through hoops twice to get mine in order.
Don't use regular warrentee replacement on a device that new. Its their own policy to make sure you are completely satisfied with your purchase. You could even get something else if you pay the difference. But g2 devs are the best.
Sent from my HTC Vision using XDA App
My first G2 had a bad trackpad. I received it on a Thursday and I called them that Saturday. The tech at TMo told me to do a buyers remorse exchange and transferred me to CS.
I received what appeared to be a brand new G2, but with a funky gmail addy with even funkier calendar entries. Was strange, but everything else was fine...
I sent back the first G2 the same day I got the replacement, bill came out a week later. Still waiting for it to come off my bill, but I know TMo will take care of it.
Or you could just go into a store and do the buyers remorse exchange with less of a headache.
Sent from my HTC Vision using XDA App
They wouldn't let me do it through the store because I got it over the phone and didn't buy it at the store
Sent from my HTC Vision using XDA App
FrenicX said:
They wouldn't let me do it through the store because I got it over the phone and didn't buy it at the store
Sent from my HTC Vision using XDA App
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it would be nice if all TMo reps gave the same information..
I ordered over the phone, and on a complete whim- on an unrelated call, they offered me to go from EMP back to EM and we all got new phones on a new contract- and BOGO at that! when I called with issues, they told me I could go to the store and exchange it painlessly, or go through what I am, which is still no big deal. the rep said they could call the store ahead of time and let them know what to do when I came in.
the only reason I didn't go to a store is because I'm in Maine, and though they have a call center here, there are no actual corporate stores in Maine, or within 50 miles of me. (don't even get me started on the service- I have to pay for a 4G data plan, and I only get GPRS where I live, and the "partner-service" doesn't work on my G2, but works fine, and he has better signal, on a frikin Vibrant)
I had a rep promise to get me a new device as opposed to a refurbished device. I had to take it into the store because I've had more than three exchanges in the last 12 months, flagging my account.
Would you fight for the new device you were promised if it might take a few days, or would you accept the refurbished device immediately?
I also have the option of sending it to Samsung, but that is a six day turnaround.
I would fight for the new one however the only ones they promised me were refurbs. Good luck
Sent from my BAD A$$ EPIC TOUCH 4G
Are you sure that the device is refurbished for sure? You can check this anytime by ##786# and scroll down to reconditioned status and it will say yes or no with a date and all...just a FYI
I would fight for a new one refurb obviously had a previous problem so just an fyi and personal preference
chrisbriney226 said:
I would fight for a new one refurb obviously had a previous problem so just an fyi and personal preference
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Good point, some people are funny about that some aren't, I personally am one of the ones who does NOT like refurbs...I work for Sprint and see some of the DOA's that come in that are refurb's...
As an addendum, would you take a new white E4T over a refurbished black device?
Moot point now because the supervisor said they were unable to send a new device. Another case of incorrect information from a Sprint rep.
Obviously I'm sure you'll get a different answer depending on what store, your location, or even the employee. But I was under the impression that once you file a claim and get a new phone, that you'll never get a NEW one. I've probably had 5+ replacement devices and I've never gotten a new one :/
I don't mind though, just because it had a problem in the past doesn't mean that it still does. I know sometimes, by just standing in line and listening to people, that a lot of the times the refurbs are just returned because the person doesn't like the phone, or makes up some random bull**** excuse because they just want a different color or what not.
I'm on a refurb and I haven't had any problems with it
When I was getting refurbs when I had my touch pro 2 it took about 4-5 trips to the sprint store to get a decent quality refurb. I think a lot of it depends on the phone
I actually just came from a sprint store after Customer service told me I could get a new phone because of the issues I was having on mine. The phone arrived today. I asked the rep who was activating the phone if it was new or refurb and he said it was refurb. After I got out of the store, I checked and it was new. Now I am wondering if there is way this has been reset because it was not in a box or anything but in a wrapper with piece of paper around it. Anyone know the phone can be reset.
I am about one year into my VZW Gnex, and the speaker just stopped working (tried the headset switch, different roms, cleaning the headset jack etc, all with no dice) and looking for input. Since I need the sound to work, currently using my old original Incredible.
Looking for input on options
1)Find replacement speaker part and see if that works--could be a few weeks or a month to get the part
2)try to sell for parts and get GSIII on VZW
3)Drop line back to dumb phone, losing unlimited data, and go Nexus 4 on T-mob monthly--though service isn't nearly as good in my area as VZW.
dunno, I would just repair it myself but thats me
Your still under warranty for at least a few more days.
kyoteqwik said:
Your still under warranty for at least a few more days.
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Excellent! Somehow thought it was last week.
I was dealing with a very crazy situation and I thought I would share this article because I have googled this problem and seems that most of the Samsung
users are having a serious issue and I am going to share with you now. I purchased from a website online met with a guy and I thought I was
getting a good deal which the price I paid $450 now some will say its bad price and some will say not bad, after buying it I seen that its paid
off I called Tmobile when we met and he did not mind going into the Tmobile store so I was confident everything was fine after getting home.
for some reason I put it on the charger while heading home and decided to try everything once I got home. I put my simcard inside and made a call everything
worked fine after that I made another call and was good the minute someone called me they hung up, I called back they could not hear me talking....
I thought this was a software issue and I started thinking I had no idea why I didn't do anything wrong then I got to check everything and started googling this issue seems the Micro Phone is bad strange it worked for about 3 calls and after incoming no good anymore and I said ok now I have to research this matter. So I called a few repair shops and I felt like the guy was a crook first thing he started making very bad ideas as to he would see but he started sounded unsure and no one had the part I found it on Ebay and then I said let me call Samsung directly and see after getting an online report on the history I seen it was covered under warranty from Factory I mailed my mail in and they sent me UPS tracking and after that no issues at all my phone was down for about 5 days but I paid no money and all I had to do was mail it off and pay for the postage. Now anyone having this issue I suggest you call Samsung and see you might save yourself $100 bucks. Its an easy repair but I fould out the screen LCD and a part called TX AUDIO - MIC was bad I got no clue what this is but they fixed it and mailed my phone back with out no hassle and I am happy I had a crap Apple trash Iphone 5s til I got my phone back as a back up phone I wish to never again use it. But now I am back everyone!
re: no audio
derrickblogz said:
I was dealing with a very crazy situation and I thought I would share this article because I have googled this problem and seems that most of the Samsung
users are having a serious issue and I am going to share with you now. I purchased from a website online met with a guy and I thought I was
getting a good deal which the price I paid $450 now some will say its bad price and some will say not bad, after buying it I seen that its paid
off I called Tmobile when we met and he did not mind going into the Tmobile store so I was confident everything was fine after getting home.
for some reason I put it on the charger while heading home and decided to try everything once I got home. I put my simcard inside and made a call everything
worked fine after that I made another call and was good the minute someone called me they hung up, I called back they could not hear me talking....
I thought this was a software issue and I started thinking I had no idea why I didn't do anything wrong then I got to check everything and started googling this issue seems the Micro Phone is bad strange it worked for about 3 calls and after incoming no good anymore and I said ok now I have to research this matter. So I called a few repair shops and I felt like the guy was a crook first thing he started making very bad ideas as to he would see but he started sounded unsure and no one had the part I found it on Ebay and then I said let me call Samsung directly and see after getting an online report on the history I seen it was covered under warranty from Factory I mailed my mail in and they sent me UPS tracking and after that no issues at all my phone was down for about 5 days but I paid no money and all I had to do was mail it off and pay for the postage. Now anyone having this issue I suggest you call Samsung and see you might save yourself $100 bucks. Its an easy repair but I fould out the screen LCD and a part called TX AUDIO - MIC was bad I got no clue what this is but they fixed it and mailed my phone back with out no hassle and I am happy I had a crap Apple trash Iphone 5s til I got my phone back as a back up phone I wish to never again use it. But now I am back everyone!
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I have a hunch that if you would have Odin flashed the official STOCK G928T Samsung S6 Edge+ fiirmware
you would have saved yourself the hassle of shipping it as well as the five days you were without the phone.
Good luck,
Have a great evening!
Misterjunky said:
I have a hunch that if you would have Odin flashed the official STOCK G928T Samsung S6 Edge+ fiirmware
you would have saved yourself the hassle of shipping it as well as the five days you were without the phone.
Good luck,
Have a great evening!
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personally I had same issue purchased from a guy... got home he swears the microphone worked when it was sold to me 45 mins after the purchase. so I looked up to see if it had a warranty and shipped to Samsung and they repaired it shipped it back and done deal.. I put it on ebay sold it..